Zendesk vs Agile CRM: Which Wins for Your Business in 2025?

优胜者

9.0

• Massaging & Live Chat
• AI & Automation
• Data Privacy & Protection
• Agent Workspace
• 嗓音
• 提供免费计划
• 付费计划，每月 19 美元起

立即尝试

亚军

7.5

• 联系人管理
• 日历
• 文件
• 优惠
• 收件箱 客户关系管理
• 提供免费计划
• 付费计划，每月 8.99 美元起

立即尝试

选择正确的 客户关系管理 很艰难，对吗？

You’re stuck between Zendesk and Agile 客户关系管理, and honestly, they both look good.

But which one actually fits your business? Imagine your team struggling with clunky software.

Missed leads, unhappy customers, and wasted effort. It’s a headache!

您需要一个 客户关系管理 that makes things easier, not harder, but which one, Zendesk vs Agile CRM, is better?

Plus, you need to think about the future. Will your choice still work in 2025?

This article breaks down Zendesk vs Agile CRM. We’ll show you the key differences so you can pick the winner for your business.

概述

We’ve put both Zendesk and Agile CRM through their paces, testing features, usability, and support.

This hands-on experience allows us to provide a clear, practical comparison, helping you make an informed decision.

Boost customer happiness by 30%! Explore Zendesk’s features and Use it today!

9满分 10 分

定价： It has a free plan. The premium plan starts at $19/month.

主要特点：

• Ticketing system.
• Live chat & messaging.
• AI-powered support.

Try zendesk for FREE 阅读完整评论

Increase lead conversion by 25%! Discover Agile CRM’s tools and costs. Find your perfect fit now!

7.5满分 10 分

定价： 它有免费计划。高级计划起价为每月 8.99 美元。

主要特点：

• Contact management.
• Marketing automation.
• Deal tracking.

Try agile crm for FREE 阅读完整评论

What is Zendesk?

It’s your support hub. Do customers have issues? 

Zendesk handles them. Think tickets, chat, and helpful tools.

此外，探索我们最喜欢的 Zendesk alternatives…

Zendesk

9.0

Boost customer happiness by 30%! Explore Zendesk’s features and Use it today!

Try Zendesk for FREE 阅读完整评论

主要优点

• Solves tickets 40% faster.
• Boosts customer satisfaction by 35%.
• Manages 500+ daily tickets.

定价

Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.

• Support Team: $19/月
• Suite Team: $55/month
• Suite Professional: $115/month
• Suite Enterprise: 定制定价

什么是 Agile CRM？

Agile CRM. It’s for sales and marketing.

Manage contacts and track deals. Grow your 商业 很容易

此外，探索我们最喜欢的 敏捷 CRM 替代方案…

敏捷

7.5

Increase lead conversion by 25%! Discover Agile CRM’s tools and costs. Find your perfect fit now!

Try agile crm for FREE 阅读完整评论

主要优点

• Increases lead by 25%.
• Automates 30+ tasks.
• Handles 10,000+ contacts.

定价

Agile CRM offers several pricing tiers. Upgrading gets you more features:

• 自由的： Free for 10 users.
• 起动机： $8.99/month
• Regular: $29.99/month
• 企业： $47.99/month

功能比较

Let’s see how Zendesk and Agile CRM stack up. We’ll look at the key features.

This will help you decide which one works best for you.

1. Analytics

Zendesk provides detailed analytics. You can track customer support performance.

Agile CRM also has analytics, but it’s more focused on sales and marketing.

Zendesk gives you deeper insights into your support operations.

2. Ticketing System

Zendesk’s ticketing system is top-notch. It makes managing tickets easy.

Agile CRM has a basic ticketing system, but it’s not as advanced.

Zendesk helps you organize and track issues better.

3. Automation

Both platforms let you automate tasks. Zendesk uses automation to improve customer experience.

Agile CRM uses it to streamline sales and marketing workflow.

Zendesk might be better for customer support 自动化.

4. CRM Software

Agile CRM is a full CRM software. It manages customer data and sales.

Zendesk also has CRM system features, but its main focus is customer support.

If you need complete CRM software, Agile CRM is likely the better choice.

5.客户支持

Zendesk shines with its powerful customer support tools. It’s built to handle lots of customer interactions.

Agile CRM also offers support, but it’s more focused on sales and marketing.

If you need a robust support system, like Zendesk, it might be a better choice.

6. Knowledge Base

Zendesk has a strong knowledge base. It helps customers find answers themselves.

Agile CRM also has a knowledge base; it’s extensive.

Zendesk enables you to build a more comprehensive self-service portal.

7. Live Chat and Integration

Zendesk offers robust live chat and many ways to integrate with other tools.

Agile CRM also has live chat and integrations, but Zendesk might offer more options.

Zendesk is good for enhancing productivity with existing software.

选择 CRM 软件时要注意什么？

• Customer Support Needs: Does your team need advanced ticketing? How important are live chat and a knowledge base?
• Sales and Marketing Focus: Do you need strong marketing automation? How critical is detailed sales pipeline management?
• 整合能力： Does it easily connect with your existing tools? Can it integrate with email marketing platform?
• Scalability and Growth: Can the CRM handle your future growth? Will the price increase as your business grows?
• 易于使用： Is the interface user-friendly for your team? How much training will your team require?

最终裁决

If you want to streamline support and boost customer satisfaction, Zendesk is our top pick.

It helps centralize all your customer conversations. Plus, it has amazing functionality for support teams. 

Agile CRM is a good choice if you need a full cloud-based CRM to manage your sales pipeline and customer relationships.

But Zendesk wins for better support. While Salesforce Service Cloud is a major player, Zendesk is easier to use. 

We’ve tried both, and Zendesk made our support work easier.

Try Zendesk for FREE 阅读完整评论

Try agile crm for FREE 阅读完整评论

More of Zendesk

Here’s a brief comparison of Zendesk with these software solutions:

• Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
• Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
• Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
• Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
• Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
• Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
• Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
• Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
• Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
• Zendesk 与 Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
• Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
• Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
• Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
• Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.

更多 Agile CRM

以下是 Agile CRM 与这些软件解决方案的简要比较：

• Agile CRM vs Gohighlevel: Agile CRM is an all-in-one, affordable CRM with sales, marketing, and service, while GoHighLevel is a comprehensive platform built for marketing agencies with extensive automation and lead generation.
• Agile CRM 与 Pipedrive: Agile CRM 提供更广泛的营销自动化功能和内置帮助台。同时，Pipedrive 专注于为销售团队提供直观的可视化销售渠道管理。
• Agile CRM 与 Keap: Agile CRM 价格更实惠，并为核心 CRM 功能提供了更直观的界面。 买 提供强大的营销自动化和电子商务功能，但学习曲线更陡峭。
• Agile CRM 与 ActiveCampaign: Agile CRM 提供了一个内置帮助台和电话功能的一体化平台，而 ActiveCampaign 则在高级营销自动化、细分和详细分析方面表现出色。
• Agile CRM 与 Hubspot: Agile CRM 为小型企业提供有竞争力的免费计划和强大的营销自动化，而 HubSpot 为大型企业提供全面、可扩展的工具套件。
• Agile CRM 与 Clickfunnels: Agile CRM 是一款包罗万象的 CRM，具有销售、营销和服务功能；ClickFunnels 是一款用于构建销售渠道和自动化销售流程的专用工具。
• Agile CRM vs Folk: Agile CRM is a comprehensive suite that includes sales, marketing, and support, while Folk emphasizes simplified, collaborative contact management and organization.
• 敏捷 CRM 与即时 CRM： Agile CRM 为销售、营销和客户服务提供一体化解决方案，而 Instantly 则专注于简化 冷电子邮件 外展和交付能力。
• 敏捷 CRM 与 点击: Agile CRM 是一个专用的 CRM 解决方案，而 ClickUp 是一个多功能生产力平台，包括 CRM 功能、项目管理和任务跟踪。
• Agile CRM 与 Monday CRM 对比: Agile CRM 是一款具有强大营销和服务自动化功能的集成 CRM，而 Monday CRM 则提供了高度可定制的可视化工作区来管理各种工作流程。
• Agile CRM 与 Capsule CRM: Agile CRM 提供具有营销自动化和强大报告功能的综合套件，而 Capsule CRM 是一种更简单的联系人管理和销售渠道跟踪解决方案。
• Agile CRM 与 Insightly: Agile CRM 强调销售、营销和服务方面的广泛自动化，而 Insightly 则提供与 CRM 功能集成的强大项目管理功能。
• Agile CRM 与 Freshsales CRM: Agile CRM 提供强大的营销自动化和内置帮助台。同时，Freshsales CRM 在以销售为中心的功能方面也表现出色，例如可视化管道和 AI 驱动的洞察。
• Agile CRM 与 Salesforce: Agile CRM 是一款价格实惠、用户友好的中小型企业选择，而 Salesforce 是一款行业领先、高度可定制且功能丰富的企业级 CRM。

常见问题