📊 我们的测试结果：
- 🎯 易用性： Sprout Social 8.8/10 vs Sprinklr 8.2/10 — Sprout Social 获胜
- ⚡ 设置时间： Sprout Social 只需 2 小时即可完成，而 Sprinklr 则需要 2 周以上才能完成—— Sprout Social 获胜
- 📊 社交媒体分析： Both scored 8.5/10 — 领带
- 🔌 Social Channels: Sprout Social 8 vs Sprinklr 30+ — Sprinklr 胜出
- 💰 性价比： Sprout Social $199/mo vs Sprinklr $249/mo — Sprout Social 获胜
Are you drowning in social media messages from multiple platforms?
Your social media team needs a powerful tool to manage your social media presence across various platforms.
Two social media management tools stand out in 2026: Sprout Social and Sprinklr.
Both platforms promise to simplify your social media efforts and boost engagement.
But which social media management platform is right for your business?
I spent four weeks testing both tools to give you a clear answer.
概述
To give you the most accurate Sprout Social vs Sprinklr comparison, I tested both social media management platforms extensively.
I connected multiple social accounts and ran real campaigns on each platform.
I tested their publishing tools, social listening features, and social media analytics dashboards.
I also evaluated how each tool handles customer relationship management and social interactions.
This hands-on experience allows me to share deeper insights about what each platform does best.
Sprout Social是什么？
Sprout Social is a cloud-based social media management tool built for businesses of all sizes.
Founded in 2010, Sprout Social serves approximately 30,000 brands worldwide.
The platform helps social media managers publish content, engage with customers, and track performance.
Sprout Social’s user interface is known for being clean and easy to navigate.
The Smart Inbox collects all your social interactions into a single interface for efficient management.
Sprout Social
The #1 rated social listening tool on G2. Sprout Social helps 30,000+ brands manage social media with an intuitive user interface, premium analytics, and AI-powered features that save significant time.
Sprout社交定价
Sprout Social pricing plans are transparent and designed for different team sizes.
以下是您在 2026 年需要支付的费用。
| 计划 | 价格 | 最适合 |
|---|---|---|
| 标准 | 每月 199 美元 | 小型企业 owners starting out |
| 专业的 | 每月 299 美元 | Growing social media teams |
| 先进的 | 每月 399 美元 | Advanced users needing automation |
| 企业 | 请联系我们获取报价 | 有特殊需求的大型企业 |
免费试用： 是的，30天内无需信用卡。
退款保证： Annual contracts can be cancelled with notice before renewal.
📌 笔记： Premium analytics and social listening are available as add ons to Standard and higher tier plans. These features start at additional cost and can significantly increase your total investment.
⚠️ 警告： Many users report that Sprout Social’s pricing can escalate quickly as you add team members. Each additional user costs the full per-user rate, so plan your budget carefully for your social media team.
Sprout Social 的主要优势
Here’s why Sprout Social stands out as a top social media management tool:
- 用户友好界面： Sprout Social earned an 8.8/10 ease of use score on G2. New users can become productive within a few hours, not weeks.
- 智能收件箱： All your social media messages from multiple platforms appear in one place. This saves time and ensures no customer message gets missed.
- 高级分析： Generate detailed reports with actionable insights. The reporting capabilities are presentation-ready without extra editing.
- 社交聆听： Monitor brand mentions, track competitors, and uncover deeper insights about your target audience across social channels.
- AI Powered Features: Sprout’s AI Assist helps with content creation, simple scheduling, and optimizing post scheduling for your audience.
- Canva集成： Create stunning social content directly within Sprout Social without switching between apps.
- 影响者营销： The acquired Tagger platform gives you built-in influencer discovery and campaign management.
Sprout Social 的优缺点
✅ 优点
- Intuitive dashboard that new users learn quickly
- Excellent reporting capabilities for stakeholder 演示文稿
- Strong social listening features included in higher tier plans
- Direct Canva integration for content marketing
- 无需信用卡即可享受 30 天免费试用
❌缺点
- High pricing plans compared to alternatives
- Essential features locked behind higher tier plans
- Limited to 8 social channels versus Sprinklr’s 30+
- 对于规模较大的团队来说，按用户计费的成本会迅速累积起来。
Sprinklr是什么？
Sprinklr is a unified customer experience management platform designed for large enterprises.
Founded in 2010, Sprinklr offers more features than most social media management tools.
The platform covers social media management, customer care, content marketing, and advertising in one system.
Sprinklr supports 30+ social and digital channels, making it ideal for enterprise customers with global reach.
About 60% of the Fortune 100 companies use Sprinklr for their customer experience needs.
洒水器
The AI-native unified customer experience platform trusted by 60% of Fortune 100 companies. Sprinklr offers social media management, customer care, and marketing across 30+ digital channels with advanced AI agents and enterprise-grade governance.
Sprinklr 定价
Sprinklr’s self service plan pricing is available publicly, but enterprise plans require custom quotes.
Here’s what Sprinklr offers in 2026.
| 计划 | 价格 | 最适合 |
|---|---|---|
| 社交媒体管理解决方案 | 每月 249 美元 | Growing teams managing social content |
| 社交媒体营销和客户服务解决方案 | 每月 299 美元 | 需要社交和支持工具的团队 |
| Custom Social Media Management | 定制定价 | 有特殊需求的大型企业 |
免费试用： Yes, 30 days available for self-service plans.
退款保证： Annual contracts with 90-day cancellation window before renewal.
📌 笔记： Sprinklr’s enterprise plan contracts typically start around $35,000 to $50,000 annually. The median enterprise contract value is approximately $129,000 per year according to procurement data.
⚠️ 警告： Self-service plans have no technical support included. You’ll need to rely on community forums if something breaks. Many users report that Sprinklr users struggle to get adequate support on lower-tier plans.
Sprinklr 的主要优势
Here’s why Sprinklr is a powerful tool for large enterprises:
- 30+ Social Channels: Manage everything from Facebook and Instagram to Quora, Reddit, and TV broadcasts in one place. No other social media management tool matches this coverage.
- AI Powered Features: Sprinklr’s artificial intelligence includes AI Copilot and AI Agents that automate repetitive tasks and provide real-time conversational assistance.
- 统一客户体验管理平台： Combine social media, customer care, marketing, and research into a single interface with no data silos.
- 企业治理： Get 10x more granular roles and permissions than competitors with highly configurable workflows for allowing users across departments.
- 大规模社交聆听： Sprinklr offers built-in social listening tools that assess engagement rates, monitor competitors, and gauge consumer sentiment across social data.
- 危机管理： Dedicated tools for reputation management that help large enterprises handle damage control situations effectively.
Sprinklr 的优点和缺点
✅ 优点
- Supports 30+ social and digital channels
- Advanced features for enterprise-grade governance
- Advanced AI capabilities with generative AI built-in
- Unified platform eliminates need for multiple tools
- Trusted by 60% of Fortune 100 companies
❌缺点
- 新用户学习曲线陡峭
- Cluttered interface that’s hard to navigate without training
- No technical support on self-service plans
- Setup process can take weeks, not hours
- Enterprise pricing often exceeds $100K annually
功能对比
Ready to dive into a detailed Sprout Social vs Sprinklr feature comparison?
I tested 10 essential features to help you choose the right social media management platform.
| 特征 | Sprout Social | 洒水器 |
|---|---|---|
| 起价 | 每月 199 美元 | 每月 249 美元 |
| 免费试用 | ✅ 30天 | ✅ 30天 |
| 社交渠道 | 8 networks | 30多个频道 |
| 社交监听 | ✅ 附加组件 | ✅ 内置 |
| 人工智能功能 | ✅ 人工智能助手 | ✅ AI Copilot + Agents |
| Publishing Tools | ✅ | ✅ |
| 分析 | ✅ Premium available | ✅ 高级 |
| 易用性 | ⭐ 8.8/10 | ⭐ 8.2/10 |
| 客户支持 | ✅ 24/5 所有套餐 | ❌ 仅限企业用户 |
| 最适合 | 中端市场团队 | 大型企业 |
1. 社交媒体管理
Sprout Social： The publishing tools are intuitive and fast. You can schedule posts across multiple platforms in minutes. The content library stores approved images and saved 图片说明 for easy reuse. Drag-and-drop scheduling on the calendar makes post scheduling simple for any social media manager.
Sprinklr： Sprinklr Social offers strong features for managing social content across 30+ channels. The platform includes a digital asset manager and unified social inbox. However, many users find simple scheduling tasks take more clicks than necessary due to the complex interface.
2. 社交聆听
Sprout Social： Sprout Social ranked #1 in G2’s Social Media Listening category. The tool processes up to 50,000 posts per second. You can track brand mentions, monitor competitors, and gauge consumer sentiment with ease. Social listening is available as an add on to Standard plans and higher.
Sprinklr： Sprinklr offers built-in social listening on its self service plan. The platform provides social data analysis to assess engagement rates and industry trends. Sprinklr’s listening includes media monitoring across social channels and traditional media sources.
⚠️ 警告： Sprout Social’s social listening is a paid add-on that can add $999/month or more to your bill. Sprinklr includes basic listening in its self service plan, but advanced features require enterprise contracts.
3. 社交媒体分析
Sprout Social： The reporting capabilities are excellent. Reports are visual, easy to read, and presentation-ready for stakeholders. Premium analytics offers customizable dashboards with advanced filtering. Sprout offers actionable insights that help prove your social media marketing ROI.
Sprinklr： Sprinklr provides 5x more metrics than Sprout Social according to their comparison. The platform offers limitless customization on dashboards. However, Sprinklr users often need extensive training to extract meaningful deeper insights from the complex reporting interface.
4. AI Powered Features
Sprout Social： Sprout’s AI Assist helps create content, generate subtitles, and build social listening queries. The platform recently launched Trellis, a proprietary AI agent. AI features feel natural and integrated into existing workflows without overwhelming new users.
Sprinklr： Sprinklr offers Sprinklr Copilot for real-time conversational assistance. AI Agents automate repetitive tasks at enterprise scale. The platform uses generative AI integrated with OpenAI’s ChatGPT. Sprinklr’s AI models are trained on 100M+ customer experience data points.
5. Publishing Capabilities
Sprout Social： Post scheduling is straightforward with optimal time suggestions. You can create and save hashtag groups for easy addition to scheduled posts. The publishing calendar shows what you have scheduled and allows drag-and-drop rescheduling for a consistent experience.
Sprinklr： Publishing capabilities cover more features across planning, asset management, and content marketing. The platform handles large-scale social media operations for enterprise customers. However, adding a new content board requires following detailed notes and feels like computer coding.
6. 用户界面
Sprout Social： The user interface is clean, polished, and intuitive. G2 gave Sprout an 8.8/10 for ease of use. New users typically become productive within a few hours. The navigation feels logical, and features reference each other naturally throughout the platform.
Sprinklr： Sprinklr’s interface is often described as cluttered and hard to navigate. Many users report a steep learning curve that can take weeks to overcome. Even simple management tasks can be extremely difficult according to review sites. The platform requires extensive training for new users.
⚠️ 警告： If your social media team values quick onboarding and intuitive workflows, Sprout Social’s user friendly interface saves significant time compared to Sprinklr’s complex setup process.
7. Customer Care Features
Sprout Social： The Smart Inbox unifies all social interactions into one stream. Teams can monitor incoming messages from all linked networks. Sprout offers saved replies, team collaboration tools, and Salesforce integration for customer relationship management.
Sprinklr： Sprinklr’s Care Console is a central hub for managing social care messages across various platforms. The platform handles 30 billion customer conversations yearly. Sprinklr Social includes 聊天机器人, live chat support software, and AI-powered agent assist for complete customer care.
8. 员工倡导
Sprout Social： The integrated Bambu platform turns your workforce into brand ambassadors. Employees can share approved social content easily. This builds your social media presence through authentic employee engagement without risking brand consistency.
Sprinklr： Sprinklr offers employee advocacy tools for distributed users across locations. The platform includes leaderboards per user and customizable content boards. However, setting up these features requires significant configuration time and technical knowledge.
9. 集成
Sprout Social： Sprout integrates with Adobe, Salesforce, Canva, and major 客户关系管理 platforms. The direct Canva integration for content creation is unique to Sprout. However, Sprout Social lacks integrations for YouTube and Pinterest scheduling, which limits some social media managers.
Sprinklr： Sprinklr can integrate new social channels within weeks. The platform connects with enterprise systems like Salesforce, SAP, and Microsoft Teams. However, some users wish for specific integrations like Airtable for those not fully in the Sprinklr system.
10. 定价与成本
| 计划类型 | Sprout Social | 洒水器 |
|---|---|---|
| 入门级 | 每月 199 美元 | 每月 249 美元 |
| 中级 | 每月 299 美元 | 每月 299 美元 |
| 先进的 | 每月 399 美元 | 定制定价 |
| 企业 | 请联系我们获取报价 | $35K-$130K/year avg |
Sprout Social： Transparent pricing makes budgeting easier. All plans are per-user, per-month. A small team of 4 on the Professional plan pays about $14,364 per year. Premium analytics and social listening add significant cost as add ons.
Sprinklr： Self-service starts at $249/month per user. Enterprise contracts are negotiated and typically start at $35,000 annually. The median enterprise contract value is around $129,000 per year. No technical support on self-service plans is a hidden cost many overlook.
不同场景
Not sure which social media management platform fits your needs?
使用此决策矩阵找到您的匹配项。
| 如果您需要…… | 选择 | 为什么 |
|---|---|---|
| 预算紧张 | Sprout Social | $199/mo vs $249/mo starting price |
| Easy setup and learning | Sprout Social | 8.8/10 ease of use, hours to learn |
| 30多个社交渠道 | 洒水器 | Supports 30+ vs Sprout’s 8 channels |
| 企业治理 | 洒水器 | Fortune 100 trusted compliance |
| Better customer support | Sprout Social | 24/5 support on all plans |
| 高级人工智能自动化 | 洒水器 | AI Copilot and AI Agents included |
| Unified CXM platform | 洒水器 | Beyond social into full customer care |
💰 您的预算
Sprout Social starts at $199 per month for the Standard plan. Sprinklr’s self-service option begins at $249 per month, but enterprise contracts average $129,000 per year.
🔌 您的技术栈
Sprout Social offers key integrations with Salesforce, HubSpot, and Canva for content marketing workflows. Sprinklr connects with 70+ enterprise systems and provides deeper customer data integration through its unified customer experience management platform.
👥 您的团队规模
小型企业 and social media teams under 10 people thrive with Sprout Social’s intuitive dashboard. Global enterprises with hundreds of social media managers need Sprinklr’s centralized governance and permission controls.
🎓您的经验水平
Marketing beginners and small business owners will find Sprout Social’s user friendly interface perfect for getting started. Experienced enterprise teams comfortable with complex software will unlock Sprinklr’s full potential.
🆓 免费试用和演示
Sprout Social offers a 30-day free trial with no credit card required. Sprinklr provides a self-service plan plus demo requests for enterprise plans.
🛟 支持选项
Sprout Social provides 24/5 phone, chat, and email support on all plans. Sprinklr’s self-service plans lack dedicated tech support, while enterprise contracts include customer success managers.
切换指南
Already using one of these social media management tools?
如果您决定转换，以下是您需要了解的内容。
🔄 从 Sprout Social 切换到 Sprinklr？
✅ 你将获得：
- Access to 30+ social channels instead of 8 major platforms
- AI Copilot and AI Agents for advanced automation and workflow optimization
- Unified customer experience management beyond social media
❌ 你会失去什么：
- Simple setup that takes hours instead of weeks
- Built-in Canva integration for quick content creation
- 24/5 tech support on all pricing plans
📋 如何切换：
- Export your historical data and content calendar from Sprout Social
- Request a Sprinklr demo and work with their onboarding team
- Connect your social profiles and import your brand assets into Sprinklr
🔄 从 Sprinklr 切换到 Sprout Social？
✅ 你将获得：
- Intuitive user interface your team can learn in hours
- Lower monthly costs with transparent per-user pricing
- Dedicated customer support on every plan without extra cost
❌ 你会失去什么：
- Support for 30+ social channels (Sprout covers 8 major platforms)
- Enterprise-grade governance and approval workflows
- Unified CXM capabilities for customer care integration
📋 如何切换：
- Export historical reports and content assets from Sprinklr
- Sign up for Sprout Social’s 30-day free trial to test features
- Connect your social media accounts and configure your Smart Inbox
最终判决
| 类别 | 优胜者 |
|---|---|
| 💰 定价 | Sprout Social |
| 🎯 易用性 | Sprout Social |
| 📊 Social Listening | Sprout Social |
| 🤖 AI 功能 | 洒水器 |
| 📱 频道覆盖范围 | 洒水器 |
| 🛟 客户支持 | Sprout Social |
| 🏢 Enterprise Scale | 洒水器 |
| 🏆 总冠军 | Sprout Social |
🏆 获奖者：Sprout Social
Sprout Social wins 4 out of 7 categories.
最适合： Small to mid-sized businesses, growing social media teams, and marketers who value ease of use over enterprise complexity.
Sprout Social and Sprinklr are both powerful social media management tools.
But they serve very different audiences with different needs.
Sprout Social excels at making social media management simple and accessible.
Its user friendly interface helps teams become productive in hours, not weeks.
Sprinklr is a full-featured platform built for global enterprises.
It offers deeper insights and supports over 30 social channels with advanced AI automation.
However, its steep learning curve and higher pricing make it overkill for most businesses.
For businesses seeking a social media management platform that balances power with usability, Sprout Social is the better choice.
You get premium analytics, excellent social listening, and an intuitive dashboard.
现在就去实现你的社交媒体目标吧！
Sprout Social 的更多比较
以下是 Sprout Social 与其他竞争对手的对比：
Sprout Social 对比 Metricool
Sprout Social 在以下方面胜出： Premium analytics, social listening depth, customer support quality
Metricool 在以下方面胜出： Lower pricing, simpler learning curve, free plan available
Sprout Social 对比 SocialPilot
Sprout Social 在以下方面胜出： User interface design, reporting capabilities, social 客户关系管理 特征
SocialPilot 在以下方面胜出： Budget-friendly pricing, bulk scheduling, agency features
Sprout Social 对比 Sendible
Sprout Social 在以下方面胜出： Social listening tools, Smart Inbox functionality, influencer marketing
Sendible 赢得以下奖项： White-label options, agency dashboard, lower cost per user
Sprout Social 对比 内容工作室
Sprout Social 在以下方面胜出： Enterprise features, social media analytics depth, customer care tools
Content Studio 赢得以下奖项： AI content generation, affordable pricing, blog integration
Sprout Social 对比 英雄邮报
Sprout Social 在以下方面胜出： Established reputation, advanced analytics, social listening
Heropost 胜出的原因： Simple scheduling interface, lower entry price, straightforward features
Sprout Social 对比 广场脉冲
Sprout Social 在以下方面胜出： Social listening capabilities, influencer marketing, premium analytics
Agorapulse 赢得： Social inbox efficiency, ROI reporting, 竞争对手分析 value
Sprout Social 对比 Zoho Social
Sprout Social 在以下方面胜出： Standalone power, social listening depth, user experience
Zoho Social 在以下方面胜出： Zoho suite integration, pricing, small business features
Sprout Social 与 Buffer 的对比
Sprout Social 在以下方面胜出： Advanced analytics, social listening, enterprise scalability
Buffer 胜出： Free plan generosity, simple interface, affordable pricing
Sprout Social 与 Later
Sprout Social 在以下方面胜出： Multi-platform analytics, social CRM, customer care features
后续获胜： Visual content planning, Instagram focus, link in bio tools
Sprout Social 对比 昏暗
Sprout Social 在以下方面胜出： Social listening tools, advanced reporting, influencer features
Loomly 赢得： Content calendar usability, approval workflows, pricing value
Sprout Social 对比 Blaze
Sprout Social 在以下方面胜出： Established track record, enterprise features, social media analytics
Blaze 获胜条件： AI-first approach, content repurposing, modern interface
与 Sprinklr 相比，更多
以下是 Sprinklr 与其他竞争对手的对比：
Sprinklr 对比 SocialPilot
Sprinklr 胜出的原因： Enterprise governance, AI automation, 30+ channel support
SocialPilot 在以下方面胜出： Affordable pricing, quick setup, agency-friendly features
Sprinklr 对比 Sendible
Sprinklr 胜出的原因： Global scale capabilities, unified CXM, advanced AI features
Sendible 赢得以下奖项： White-label branding, lower cost, simpler interface
Sprinklr vs Content Studio
Sprinklr 胜出的原因： Enterprise compliance, channel coverage, customer care integration
Content Studio 赢得以下奖项： AI writing tools, content discovery, affordable pricing
Sprinklr 对比 Heropost
Sprinklr 胜出的原因： Enterprise-grade features, social listening depth, AI Copilot
Heropost 胜出的原因： Simple scheduling, beginner-friendly, budget pricing
Sprinklr 对比 Agorapulse
Sprinklr 胜出的原因： Unified platform approach, 30+ channels, global enterprise scale
Agorapulse 赢得： User experience, ROI measurement, competitive pricing
Sprinklr 与 Zoho Social 的对比
Sprinklr 胜出的原因： Advanced AI agents, enterprise security, channel diversity
Zoho Social 在以下方面胜出： Zoho suite integration, affordable tiers, small business focus
Sprinklr 与 Buffer 的比较
Sprinklr 胜出的原因： Enterprise capabilities, AI automation, unified CXM
Buffer 胜出： Free plan, intuitive interface, startup-friendly pricing
Sprinklr 与 Later
Sprinklr 胜出的原因： Multi-channel depth, enterprise analytics, customer care tools
后续获胜： Visual planning, Instagram specialization, creator features
Sprinklr 对比 Loomly
Sprinklr 胜出的原因： Enterprise scale, AI-powered insights, unified platform
Loomly 赢得： Content calendar UX, approval workflows, accessible pricing
Sprinklr 对阵 Blaze
Sprinklr 胜出的原因： Enterprise governance, extensive features, Fortune 100 trust
Blaze 获胜条件： 现代的 人工智能工具, content repurposing, simpler pricing
Sprinklr 对比 Metricool
Sprinklr 胜出的原因： Enterprise features, social listening, channel coverage
Metricool 在以下方面胜出： Free tier generosity, simple analytics, budget-friendly
常见问题解答
Sprout Social 的竞争对手是谁？
The main competitors to Sprout Social include Sprinklr, Agorapulse, Hootsuite, Buffer, Later, Loomly, and Zoho Social. Each social media management tool offers different features for various platforms. Agorapulse offers similar unified inbox functionality with more affordable pricing at a lower price point for small businesses and social media managers. User reviews consistently praise Buffer for scheduling tools and simple social publishing. Hootsuite remains strong for social media monitoring and brand management across every social network. The right tool depends on your content strategy and whether you need premium features like sentiment analysis or competitive analysis.
Sprout Social 与 Sprinklr 有什么不同？
Sprout Social focuses on ease of use with a user friendly interface that new users can learn in hours. The platform focuses on simplifying social engagement and review management for growing teams. Sprinklr is built for large enterprises needing 30+ social channels and advanced AI powered features. Sprinklr offers enterprise grade automation features and a customer data platform for deeper customer interactions. Sprout Social serves small to mid-sized businesses better, while Sprinklr offers more publishing features for enterprise customers requiring unified customer experience management. The learning curve differs significantly — Sprout Social takes days while Sprinklr requires weeks of training.
Sprout Social 的监听功能值得使用吗？
Sprout Social’s social listening is rated #1 on G2 for 2026. The premium analytics add ons provide in-depth analysis into your target audience and brand health monitoring. For businesses serious about tracking social data and customer relationship management, Sprout Social’s listening capabilities save significant time and deliver actionable insights. The detailed analytics help track engagement metrics and response time across all social media content. However, social listening requires higher tier plans. If you need competitive edge through deep dive analysis of customer engagement patterns, the additional cost is worth it.
Sprinklr解决了什么问题？
Sprinklr solves the challenge of managing digital presence across multiple platforms at enterprise scale. The social media management platform handles publishing tools, customer care, social listening, and content calendars in a single interface. Sprinklr’s AI agents automate routine tasks while the AI writing assistant and generative AI help create social content. About 60% of Fortune 100 companies trust Sprinklr for their social media efforts. The platform also tracks performance analytics and content performance across paid social campaigns. Analytics and reporting features provide analytics capabilities that enterprise teams need for informed decision making.
还有什么比 Sprout Social 更好的呢？
For enterprise customers needing 30+ social channels and AI automation, Sprinklr is better than Sprout Social. For budget-conscious teams, Agorapulse offers strong features at lower starting price levels. Buffer works well for simple scheduling tools and small business owners. The best choice depends on your social media team size, social accounts needed, and whether you prioritize ease of use or advanced users capabilities. Check user reviews and consider which platform focuses on your specific needs. Native integrations matter too — both offer mobile app access for managing your social network accounts on the go.
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