ManyChat Review: Best Chat Automation Tool in 2026?

难以管理客户对话并简化跨多个渠道的营销流程？

手动回复每一条咨询既费时又低效。

ManyChat 使您能够在一个集中式平台上自动执行客户互动、获取潜在客户和培养客户关系。

In this review, we’ll delve deep into ManyChat’s features, pricing, pros, & cons to help you 制作 经过深思熟虑后做出的决定。

ManyChat

Ready to save time & boost your marketing with live customer conversation? Millions of businesses use ManyChat to connect with customers. Explore it today!

免费试用 ManyChat manychat tutorial

ManyChat是什么？

ManyChat就像一个超级智能的助手，可以帮你处理各种事务。 商业.

它允许您与客户进行实时对话，并使用 ManyChat 机器人与 Facebook Messenger 和 Instagram 等平台上的用户进行交流。

您可以把它想象成您的全天候客户服务团队，随时准备回答问题、接受订单，甚至预约。

此外，它还能帮助你建立客户数据库，以便更好地了解你的受众。

如果遇到棘手的情况，您可以随时联系在线客服人员接管对话。

It’s all about making it easy for you to talk to your customers and grow your 商业.

ManyChat是谁创建的？

ManyChat 是由……创立的 米凯尔·杨 以及他在 2015 年的团队。

他们看到 Facebook Messenger 越来越受欢迎，心想：“如果企业能用它来与客户沟通，那该多好啊！”

因此，他们创建了 ManyChat，以帮助企业与 Facebook Messenger 和 Instagram 私信等平台上的用户建立联系。

他们的目标是让企业能够轻松地与客户聊天，并收集订阅用户信息。 数据甚至使用客户标签等方式来跟踪客户身份。

他们还希望赋予企业控制权，因此添加了暂停等功能。 自动化 让真人接手对话。

ManyChat 的主要优势

• 轻松获取潜在客户： ManyChat 让收集联系信息和将网站访客转化为潜在客户变得简单。
• 强大的 Chatbot 平台： 构建能够回答常见问题、筛选潜在客户甚至处理付款的交互式聊天机器人。
• 自动化客户互动： 使用 ManyChat 向您的受众发送有针对性的消息、后续跟进和促销活动。
• 评论自动化： 参与你的 社交媒体 通过自动回复评论和消息来吸引关注者。
• 视觉流程 建造者: 使用拖放界面，无需任何编码即可创建复杂的聊天机器人流程。
• ManyChat AI： 利用人工智能了解客户意图并提供个性化回复。
• 免费账户，包含基础增长工具： 免费开始使用 ManyChat，即可获取发展业务所需的基本功能。
• 具备先进增长工具的可扩展计划： 升级到付费套餐，解锁更强大的功能和集成。
• 联系人数量无限制： 无论您的套餐如何，您都可以在 ManyChat 帐户中存储无限量的联系人。
• 多通道支持： 通过各种平台与客户联系，包括 Facebook Messenger、Instagram 和短信。
• 综合分析： 追踪聊天机器人的表现，深入了解你的受众。
• 庞大的社区和资源： 获取来自 ManyChat 社区的大量教程、指南和支持。

最佳功能

ManyChat is a powerful tool that helps businesses talk to their customers on 社交媒体.

Instead of waiting for a person to reply, it uses smart technology to talk back instantly.

It is a real game-changer for anyone who wants to sell things or grow their audience.

At first, you might think it is just for robots, but it actually helps make brands feel more human.

It is fairly easy for new users to sign up and get started.

ManyChat helps you turn a simple comment into a real conversation that can lead to a sale.

1. 多渠道消息传递

ManyChat works where your customers already hang out.

You can talk to people on Instagram DM, Facebook Messenger, and WhatsApp all from one place.

它甚至可以与 TikTok and Telegram.

This means you don’t have to jump between five different apps to check your messages.

It helps you keep all your contact data organized.

Whether someone sends an Instagram handle or a 问题 on Facebook, you will see it in ManyChat.

2. 交互式聊天机器人

The platform uses a flow builder assistant to help you create automated chats.

You can set it up to automatically reply when someone mentions you in Instagram stories or comments on a post.

This keeps the conversation going 24/7.

It is great for sales leads because the bot can ask questions and find out what the customer needs.

You can use one-time notifications to send updates to people who want to hear from you again.

3. 在线聊天接管

Even though robots are helpful, sometimes a real person needs to step in.

ManyChat lets team members take over a chat at any time.

If a customer has a hard question, a human can jump in and finish the talk.

This is perfect for closing a big deal or helping a frustrated fan.

You can pause the automation so the bot doesn’t get in the way.

It makes sure your users always get the best help possible.

4. 强大的集成功能

ManyChat plays well with other tools you already use.

It has direct integration with apps like Google Sheets, Mailchimp, and Shopify.

This allows you to send contact data directly to your email list or a spreadsheet.

You can even connect it to Zapier to link with thousands of other apps.

These connections help you segment your contacts based on what they do in the chat.

It makes your whole business run much smoother.

5. 模板和流程

You don’t have to be a designer to make a great chat.

ManyChat offers many ready-to-use templates for different businesses.

You can find templates for 房地产, beauty shops, or online courses.

These pre-made “flows” tell the bot exactly what to say.

You can also use custom fields to remember special details about each person, like their favorite color or city.

It makes the chat feel like it was written just for them.

6. SMS Marketing

Sometimes a 文本 message is the best way to get attention.

You can collect phone numbers in a chat and then send a text 之后.

This is great for sending a coupon or a reminder about a sale.

Most people read their texts very quickly, so it is a fast way to get results.

You can even combine SMS with your Instagram DMs to create a complete marketing plan.

It helps you reach people even when they aren’t on social media.

7. Popular Agency Partners

If you don’t want to build the bots yourself, there are experts who can help.

ManyChat has a big network of agency partners.

These are professional team members from other companies who know exactly how to make ManyChat work for you.

They can build complex systems that find sales leads and grow your brand.

This is a great choice for larger businesses that want to go fast and don’t have time to learn the tech.

8. AI Assistant

The new AI features make ManyChat even smarter.

It includes a text improver that helps you write better messages.

The AI can also understand what a customer wants, even if they don’t use the exact keyword you set up.

It can answer questions using a Knowledge Base you create from your own website.

This means the bot can explain your products just like a real employee would.

It can even handle paid messages to help you find more customers.

9. 联盟计划

If you love ManyChat, you can get paid to tell others about it.

They have an affiliate program where you earn money for every person who signs up for ManyChat Pro through your link.

It is a great way for creators to make extra cash.

You get tools and banners to help you share the word.

It shows that ManyChat cares about its community and wants everyone to grow together.

定价

优点和缺点

在做出决定之前，了解任何工具的优点和缺点至关重要。

Let’s weigh the pros and cons of ManyChat to help you decide if it’s the right fit for your business.

Alternatives to Manychat

使用 ManyChat 的个人体验

My team and I dove headfirst into ManyChat to tackle our customer service woes.

We were drowning in messages and struggling to keep up.

ManyChat was our lifeline.

以下是我们利用它扭转局面的方法：

• 开发了一款聊天机器人来回答常见问题： 这使得我们的团队能够腾出精力专注于更复杂的问题。
• 设置自动欢迎消息： 让新订阅者感到 即刻 有价值。
• 我们使用标签来细分受众： 向合适的人发送了有针对性的信息。
• 举办竞赛以提高用户参与度： 订阅用户数量增长了，而且玩得很开心！
• 与我们的产品集成 客户关系管理: 我们将所有客户数据集中保存在一个地方。

结果令人印象深刻。

We saw a significant decrease in response times, happier customers, and even a boost in 销售量.

ManyChat has made us more efficient and has helped us make stronger relationships with our audience.

最后想说的话

ManyChat 是一款功能强大的工具，可以改变您与客户互动的方式。

It streamlines communication, automates tasks, and helps you grow your business.

While it has a learning curve and some limitations, the benefits outweigh the drawbacks.

如果您希望节省时间、提高参与度并提供一流的客户服务，不妨试试 ManyChat。

免费套餐是一个很好的起点，随着业务的增长，您可以随时升级。

不要错过以全新方式与受众建立联系的机会。

常见问题解答

More Facts about ManyChat

• Many ways to chat: You can build bots for Instagram, Facebook, WhatsApp, Telegram, and SMS all in one place.
• No coding needed: You don’t need to be a computer expert to use it. You just drag and drop blocks to create conversations.
• Free to start: There is a Free plan for up to 1,000 contacts, though it only comes with basic tools.
• Pro plan pricing: The paid plan starts at $15 a month. The price goes up as you get more followers, like $25 for 1,000 people or $45 for 5,000 people.
• High open rates: People read these messages much more often than emails. About 80% of people open these messages compared to only 20% for email.

• Works with other tools: It connects to apps you might already use, such as Shopify, Google Sheets, and MailChimp.
• Saves money: It can cut the cost of talking to customers by 80% because the bot answers common questions 24/7.
• Free trial and guarantee: You can try the Pro plan for free for seven days. If you buy it and don’t like it, there is a 30-day money-back guarantee.
• Smart selling: The software can automatically find new customers, answer their questions, and send them links to buy products.
• Extra costs: While some messages are free, you have to pay extra for SMS messages and some WhatsApp chats, depending on where you live.

• Big and small: Over one million businesses use it. It is perfect for small shops but strong enough for big brands.
• Safe and official: ManyChat is an official partner with Meta (the company that owns Facebook) and follows global 安全 rules.