快速入门
This guide covers how to use ManageEngine and every major feature:
- 入门 — 创建账户和基本设置
- How to Use Identity & Access Management — Control who can access apps, servers and data from a single console
- How to Use Unified Service Management — Run a full service desk and service catalog for every request
- How to Use IT Operations Management (ITOM) — Monitor servers, networks and cloud systems from one place
- How to Use Low-Code App Developer — Build custom business apps with little code
- How to Use Security Information and Event Management (SIEM) — Collect security logs and spot threats fast
- How to Use Advanced IT Analytics — Turn raw it data into clear reports and analysis
- How to Use Remote Monitoring and Management (RMM) — Manage desktops, laptops and mobile devices remotely
- How to Use MSP Central — Manage many client networks from one dashboard
- How to Use 365 Management — Manage microsoft 365 users, mailboxes and security
所需时间： 每部影片 5 分钟
本指南还包含以下内容： 专业提示 | 常见错误 | 故障排除 | 定价 | 替代方案
为什么信任本指南
I have used ManageEngine for over a year and tested every feature covered here.
This tutorial comes from real hands on experience, not marketing fluff.
ManageEngine is management software that gives IT teams centralized control over their whole environment.
Most users only touch a small part of what this unified platform can do.
This article shows you how to use every major feature step by step.
You will learn asset management, service management and security in one place.
This guide focuses on the comprehensive suite of IT solutions built into the platform.
Short videos in each section let you watch every step before you try it.
ManageEngine Tutorial
This complete ManageEngine tutorial walks you through each feature, from setup to power user tips.
管理引擎
Manage your whole IT environment from one unified platform. ManageEngine brings service desk, 端点管理, security and analytics together for organizations of every size. Book a free demo to see it work.
Getting Started with ManageEngine
Before using any feature, finish this one time setup.
大约需要三分钟。
Here is a quick look at my own hands on experience first:
Now let us dive into each step.
第一步：创建您的帐户
Go to the ManageEngine website and pick the product you need.
Click Sign Up or Start Free Trial and enter your email.
✓ 检查点： 检查你的 收件箱 请发送确认邮件。
步骤二：访问应用程序
Install the tool on premises or open the cloud version in your browser.
使用您的新帐户登录。
以下是仪表盘的界面：
✓ 检查点： 你应该能看到主控制面板。
步骤 3：完成初始设置
Connect active directory so your users sync into a single console.
Add your first 设备 and assets to begin.
✅ 完成： 您已准备好使用以下任何功能。
How to Use ManageEngine Identity & Access Management
Identity & Access Management lets you control who can access apps, servers and 数据 from a single console.
以下是使用步骤详解。
Step 1: Open the identity module
Go to the admin console and open identity and access controls.
Step 2: Sync active directory
Connect active directory so user accounts stay in one place.
这就是它的样子：
✓ 检查点： You see all users listed inside the single console.
Step 3: Set access rules
Define role based access so employees only reach approved tools.
✅ 结果： Access to every app is now managed from centralized control.
💡 专业提示： Enable single sign on so users connect with one login across departments.
How to Use ManageEngine Unified Service Management
Unified Service Management lets you run a full service desk and service catalog for every request.
以下是使用步骤详解。
Step 1: Open the service desk
Open the service management console to view the ticketing queue.
Step 2: Build the service catalog
Create a service catalog with dynamic templates for each request type.
这就是它的样子：
✓ 检查点： New tickets appear with automatic classification and priority.
Step 3: Automate approvals
Set no code workflows so approvals route to the right teams.
✅ 结果： Your service desk now handles support requests with less manual work.
💡 专业提示： Prioritize incoming tickets by urgency to cut resolution time for your teams.
How to Use ManageEngine IT Operations Management (ITOM)
IT Operations Management (ITOM) lets you monitor servers, networks and cloud systems from one place.
以下是使用步骤详解。
Step 1: Add your assets
Add servers, networks and cloud resources you want to monitor.
Step 2: Set health alerts
Configure alerts so IT operations teams learn about risks 早期的.
这就是它的样子：
✓ 检查点： Live status shows for every server and device.
Step 3: Review dashboards
Open analytics dashboards to track uptime across on premises systems.
✅ 结果： IT operations run with clear visibility into networks and servers.
💡 专业提示： Customize dashboards to automate stakeholder 报道 on key IT performance metrics.
How to Use ManageEngine Low-Code App Developer
Low-Code App Developer lets you build custom 商业 apps with little code.
以下是使用步骤详解。
Step 1: Open the app builder
Launch the low code studio from the unified platform.
Step 2: Drag your workflows
Drag blocks to design workflows for finance, hr or other departments.
这就是它的样子：
✓ 检查点： Your new app appears in the app list ready to use.
Step 3: Publish the app
Publish and share the app with employees across the 商业.
✅ 结果： Custom apps now support workflows without heavy development.
💡 专业提示： Reuse templates to build apps faster and avoid rebuilding common workflows.
How to Use ManageEngine Security Information and Event Management (SIEM)
Security Information and Event Management (SIEM) lets you collect security logs and spot threats fast.
以下是使用步骤详解。
Step 1: Connect log sources
Connect servers, applications and devices to send security logs.
Step 2: Set detection rules
Create rules that flag risks and unusual activity automatically.
这就是它的样子：
✓ 检查点： Security events appear on the monitoring dashboard.
Step 3: Investigate alerts
Open flagged events to run analysis and confirm real threats.
✅ 结果： Security logs are collected and reviewed for faster threat response.
💡 专业提示： Monitor administrative activity as a security best practice to catch issues early.
How to Use ManageEngine Advanced IT Analytics
Advanced IT Analytics lets you turn raw IT data into clear reports and analysis.
以下是使用步骤详解。
Step 1: Connect data sources
Pull data from your service desk and endpoint management tools.
步骤二：生成报告
Use drag and drop to create analytics reports for departments.
这就是它的样子：
✓ 检查点： Your report renders with charts and filters.
Step 3: Share dashboards
Share dashboards so teams and finance leaders see the numbers.
✅ 结果： IT analytics now give teams data to make better decisions.
💡 专业提示： Schedule reports so stakeholders get latest updates without asking every week.
How to Use ManageEngine Remote Monitoring and Management (RMM)
远程监控与管理（RMM） lets you manage desktops, laptops and mobile devices remotely.
以下是使用步骤详解。
Step 1: Deploy the agent
Install the agent on desktops, laptops and other computer endpoints.
Step 2: Group your devices
Group mobile devices and computers for endpoint management at scale.
这就是它的样子：
✓ 检查点： Every managed device reports its status back to you.
Step 3: Push patches
Automate patch deployment since unpatched software invites cyberattacks.
✅ 结果： Remote management keeps windows machines and mobile devices patched.
💡 专业提示： Test patches in a staging setup before you deploy updates to production.
How to Use ManageEngine MSP Central
MSP Central lets you manage many client networks from one dashboard.
以下是使用步骤详解。
Step 1: Add client accounts
Add each client so you can manage their networks and assets.
Step 2: Assign technicians
Assign teams to clients for support and asset tracking.
这就是它的样子：
✓ 检查点： All client accounts show inside a single console.
Step 3: Track billing
Review service usage and request logs across every client.
✅ 结果： Managed service providers run every client from centralized control.
💡 专业提示： Use self service portals so client employees install pre approved applications alone.
How to Use ManageEngine 365 Management
365 Management lets you manage Microsoft 365 users, mailboxes and security.
以下是使用步骤详解。
步骤 1：连接 Microsoft 365
Connect your Microsoft 365 tenant to the management software.
Step 2: Manage users
Add, edit or remove users and mailboxes in bulk.
这就是它的样子：
✓ 检查点： Your 365 users and mailboxes appear in one list.
Step 3: Set security policies
Apply security and access policies across the organization.
✅ 结果： Microsoft 365 management now runs beside your other IT operations.
💡 专业提示： Automate routine 365 tasks to reduce manual work for your admins.
ManageEngine Pro Tips and Shortcuts
After testing ManageEngine for over a year, here are my best tips.
Leverage these shortcuts to work faster with far less training.
Take time to discover the hidden tools most people never implement.
键盘快捷键
| 行动 | 捷径 |
|---|---|
| 新票 | N |
| 全球搜索 | Ctrl + / |
| 打开仪表盘 | G 然后 D |
| Assign request | A |
大多数人错过的隐藏功能
- AI powered assist: the ai powered helper drafts replies and suggests fixes inside the service desk.
- Endpoint Central bundle: Endpoint Central adds unified endpoint management so you can manage every computer and device.
- Integrations hub: built in integrations connect with your other tools and internal systems to streamline workflows.
ManageEngine Common Mistakes to Avoid
Mistake #1: Deploying patches without testing
❌ 错误： Pushing updates straight to every server and computer at once.
✅ 右图： Test each patch in a staging setup before you deploy updates widely.
Mistake #2: Skipping role based access
❌ 错误： Giving all employees full admin access to save time.
✅ 右图： Set role based access controls so users only reach approved apps.
Mistake #3: Ignoring the service catalog
❌ 错误： Letting every request arrive as a plain email with no structure.
✅ 右图： Build a service catalog so each request follows a clear workflow.
ManageEngine Troubleshooting
问题：代理无法连接
原因： A firewall is blocking the agent on your networks.
使固定： Allow the required ports, then restart the agent on the device.
Problem: Active directory sync fails
原因： The service account lacks read access to active directory.
使固定： Grant read rights and run the sync again from the console.
问题：票务无法路由
原因： No workflow rule matches the incoming request.
使固定： Open the workflow 建筑商 and add a routing rule for that request type.
📌 笔记： If you stay stuck after these fixes, contact ManageEngine support.
ManageEngine是什么？
管理引擎 is a suite of 信息技术管理 software from Zoho.
Think of it as one toolbox for your whole IT department.
It covers IT service management, endpoint management and network monitoring in one place.
观看这段快速概览：
它包含以下主要特点：
- Identity & Access Management: manage identity and active directory from one unified platform.
- Unified Service Management: a service desk with service catalog, ticketing and change management.
- IT Operations Management (ITOM): monitor servers, networks and it operations across cloud and on premises.
- Low-Code App Developer: create custom apps and workflows with low code tools.
- Security Information and Event Management (SIEM): collect security logs and monitor risks across your organization.
- Advanced IT Analytics: run analytics and analysis on it and service management data.
- Remote Monitoring and Management (RMM): remote endpoint management for desktops, laptops and mobile devices.
- MSP Central: manage multiple client networks and assets from one console.
- 365 Management: manage microsoft 365 users, mailboxes and security in one platform.
如需完整评测，请参阅我们的 ManageEngine review.
ManageEngine 定价
Here is what ManageEngine costs in 2026:
| 计划 | 价格 | 最适合 |
|---|---|---|
| Free editions | $0 | Small teams and basic asset tracking |
| Standard suites | Contact for detailed Pricing. | Growing IT operations |
| Enterprise suites | Contact for detailed Pricing. | 大型组织 |
免费试用： Yes, most products offer a 30 day free trial.
Free editions: Several tools stay free for a limited number of users or endpoints.
💰 性价比最高： Start with a free edition, then request a demo before you buy a paid suite.
ManageEngine 与替代方案
How does ManageEngine compare? Here is the competitive landscape.
观看这段对比视频：
| 工具 | 最适合 | 价格 | 等级 |
|---|---|---|---|
| 管理引擎 | All in one IT management | 风俗 | ⭐ 4.6 |
| 阿特拉 | Small IT teams | 扁平率 | ⭐ 4.5 |
| NinjaOne | 端点管理 | 风俗 | ⭐ 4.7 |
| ServiceNow | 大型企业 | 风俗 | ⭐ 4.5 |
| 新鲜服务 | Simple service desk | 每月 19 美元 | ⭐ 4.6 |
快速精选：
- 综合最佳： ManageEngine — widest product depth for full IT management.
- 最佳预算： Atera — flat per technician pricing for small teams.
- 最适合初学者： Freshservice — friendly service desk you learn fast.
- Best for endpoints: NinjaOne — clean endpoint management and patching.
🎯 ManageEngine Alternatives
正在寻找 ManageEngine 的替代方案？以下是一些最佳选择：
- 🚀 阿特拉： All in one RMM and helpdesk for small IT teams with flat per technician pricing.
- 🔧 NinjaOne： Clean endpoint management and patching that many technicians find easy to learn.
- 🏢 ServiceNow： Enterprise service management platform built for large organizations with big budgets.
- 💰 Freshservice： Cloud service desk with a friendly interface and quick onboarding for support teams.
完整列表请参见我们的 ManageEngine alternatives 指导。
⚔️ ManageEngine 对比
Here is how ManageEngine stacks up against each competitor:
- ManageEngine 与 Atera: ManageEngine offers deeper product depth, while Atera wins on simple flat rate pricing.
- ManageEngine 对比 NinjaOne： NinjaOne feels lighter to set up, but ManageEngine covers far more IT operations.
- ManageEngine 与 ServiceNow： ServiceNow suits large enterprises, while ManageEngine gives strong value at lower cost.
- ManageEngine 与 Freshservice： Freshservice is simpler for basic ticketing, but ManageEngine scales across more IT needs.
Start Using ManageEngine Now
You learned how to use every major ManageEngine feature:
- ✅ Identity & Access Management
- ✅ Unified Service Management
- ✅ IT Operations Management (ITOM)
- ✅ Low-Code App Developer
- ✅ Security Information and Event Management (SIEM)
- ✅ Advanced IT Analytics
- ✅ Remote Monitoring and Management (RMM)
- ✅ MSP Central
- ✅ 365 Management
下一步： 选择一项功能，立即试用。
Most people start with the service desk.
It takes less than five minutes to set up your first ticket.
For more guides like this, 浏览 our related posts or connect with us any time.
常见问题解答
What is ManageEngine used for?
ManageEngine is used for IT service management, unified endpoint management, security and network monitoring, helping organizations manage assets, tickets and devices from a single platform.
How do I start using ManageEngine?
Pick the product you need, request a free demo or trial, install it on premises or in the cloud, then connect your active directory and devices.
Is there a free version of ManageEngine?
Yes. Several ManageEngine tools offer free editions with limited users or endpoints, letting small teams manage a handful of devices at no cost.
What is the new name for ManageEngine?
ManageEngine keeps its name and is the IT management division of Zoho. Some products, like the service desk, carry names such as ServiceDesk Plus.
Is ManageEngine easy to use?
ManageEngine has a learning curve because it covers many IT operations, but its single console, templates and no code workflows make daily tasks approachable.
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