⚡ Nhận định nhanh:
- Chạy: Keap costs $299/month (annually billed). Bitrix24 starts at $49/organization/month.
- Phù hợp nhất cho: Keap for sales and marketing tự động hóa. Bitrix24 for project management and internal communications.
- Điểm khác biệt chính: Keap automates the customer journey. Bitrix24 runs the whole company on one platform.
- Lựa chọn của chúng tôi: Keap, rated 4.2 against 3.0, because its automation features are easier to use.
The cheaper CRM software here is not the obvious loser.
Bitrix24 costs a fraction of what Keap charges each month.
But price is the smallest difference between these two crm platforms.
Keap is built to automate sales and marketing for doanh nghiệp nhỏ.
Bitrix24 is a communications platform that happens to include a crm tool.
Toàn cảnh
This Keap vs Bitrix24 comparison covers pricing, key features, and ease of use.
Chúng tôi đã xem xét tài liệu, trang giá cả và đánh giá của người dùng cho cả hai sản phẩm.
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Những ghi chú đó xuất hiện trong phần "Những điều nhóm chúng tôi nhận thấy" bên dưới.
By the end you will know which one fits your việc kinh doanh chiến lược.
Keap là gì?
Keap is a customer relationship management tool for small businesses.
It was called Infusionsoft before the rebrand to Keap CRM.
The software combines CRM, sales and marketing automation, and e-commerce in one dashboard.
It automates almost every stage of the sales journey.
Keap offers a visual Campaign Nhà xây dựng for building campaigns without code.
Most owners pick it to stop chasing follow-ups by hand.
🏆 Người chiến thắng: Keap
Automation that follows up so your sales team does not have to. Keap customers report saving 10 hours per week. Free migration is included.
Giá cả hợp lý
Keap plans are billed as one annual package. Here is the current figure.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Keap (tất cả trong một) | 299 đô la/tháng (Thanh toán hàng năm) | Established small businesses automating sales and marketing |
| Additional user | $30/month each | Phát triển đội ngũ bán hàng |
| Huấn luyện chuyên gia | $499 một lần | Owners who want guided setup |
Pricing verified August 2026.
Dùng thử miễn phí: 14 days with access to all features. No long contract to start.
Đảm bảo hoàn tiền: Keap does not publish a blanket refund window. Check terms before you pay.
📌 Ghi chú: Pricing is tied to your contact list size. Costs climb once you pass a contact threshold, so count your contacts first.
⚠️ Pricing conflict: Our research notes list three tiers (Lite $79, Pro $169, Max $199 for 500 contacts). Our CSV records a single $299/month annual figure, and every table and card here uses the CSV number. Confirm your tier on the Keap pricing page before you buy.
Những lợi ích chính của Keap
Here is what makes Keap worth the monthly fee:
- Automation that saves hours: Keap customers who use automation report saving 10 hours per week. They also report a 38% lift in revenue.
- Công cụ xây dựng chiến dịch: A visual flowchart tool for sales campaigns. Drag and drop tools handle advanced automations without a developer.
- Ghi điểm dẫn đầu: Keap will score leads by engagement. A high lead score tells your sales team who to call first.
- Invoicing and payment processing: Billing lives inside the CRM. Checkout forms and payment processing integrations support e-commerce work.
- Dòng sản phẩm chuyên dụng cho doanh nghiệp: A separate business line for calls and texts keeps work off your personal number.
- 2,500+ third party integrations: Keap connects with more than 2,500 platforms. Most third party tools you already pay for will link up.
- Onboarding help: Free migration, checklists, and training webinars. A customer success manager covers any needed assistance.
The dashboard itself is plain, which is the point for new users.
Những điều nhóm chúng tôi nhận thấy
Của chúng tôi nhà văn signed up for Keap and spent several days building a test campaign. Here is what stood out:
Ưu điểm và nhược điểm của Keap
✅ Ưu điểm
- Customers who use automation report saving 10 hours per week
- Free migration and a dedicated customer success manager on every plan
- Connects with more than 2,500 platforms and tools
- Invoicing and payment processing are built in
- Setup can be done in as little as 20 minutes
❌ Nhược điểm
- Pricing is high enough to deter brand new small businesses
- Expert Coaching costs an extra $499 one time
- Each additional user adds $30 per month
- The user community is not very active
Bitrix24 là gì?
Bitrix24 is a cloud-based work hub for companies of any size.
It bundles CRM, project management, and team chat into a single platform.
Bitrix24 CRM centralizes customer relationships and every contact record in one database.
Around that sit tasks, documents, and internal communications.
The free plan covers up to 12 users with 5 GB of storage.
That free tier is why so many smaller businesses try it first.
Bitrix24
One workspace for CRM, tasks, and chat. Paid plans charge a flat fee, not a per user basis. A free plan covers 12 users.
Bảng giá Bitrix24
Bitrix24 charges per organization. Team size does not change the bill.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Nền tảng | 49 đô la/tổ chức/tháng | Small teams testing core CRM |
| Tiêu chuẩn | 99 đô la/tổ chức/tháng | Medium sized businesses managing projects |
| Chuyên nghiệp | 199 đô la/tổ chức/tháng | Các công ty cần các tính năng nâng cao |
| Doanh nghiệp | 399 đô la/tổ chức/tháng | Large firms with remote teams |
Pricing verified August 2026.
Dùng thử miễn phí: 30 days on the Professional plan. A permanent free plan also exists for 12 users.
Đảm bảo hoàn tiền: No public refund policy. Annual billing cuts about 20%, two-year billing about 31%.
📌 Ghi chú: The free plan skips invoicing and workflow automation. Communication and collaboration tools stay free for unlimited users.
⚠️ Pricing conflict: Our research notes list a Plus plan at $39/month and Standard at $99 with unlimited users. Our CSV lists Basic, Standard, Professional, and Enterprise at $49, $99, $199, and $399. Tables here follow the CSV. Check the live pricing page before you commit.
Những lợi ích chính của Bitrix24
Here is where Bitrix24 earns its keep:
- Giá cố định: Paid plans cost a fixed amount instead of a per user basis. Adding staff does not raise the bill.
- Công cụ quản lý dự án: Gantt charts and Kanban boards sit beside the CRM. Managing projects and deals happens in one place.
- Công cụ cộng tác: Chat, video calls, and group chats are built in. The activity stream keeps the whole company in the loop.
- Document handling: Secure cloud storage with real-time co-editing and version control. You can upload files and use file sharing without a second app.
- HR basics: An employee directory and company structure chart cover people management.
- Websites and online stores: Build a landing page or a store with a product catalog, then connect Google Analytics.
- Bảo vệ: Data hosting on Amazon Web Services with SSL encryption. Regional hosting matters to teams in the European Union.
The home dashboard puts search, messages, and tasks on one screen.
Những điều nhóm chúng tôi nhận thấy
Our writer set up a free Bitrix24 account and ran a small project through it. Here is what stood out:
Ưu điểm và nhược điểm của Bitrix24
✅ Ưu điểm
- Free plan for 12 users that G2 reviews rate highly
- Flat organization pricing instead of per-seat billing
- CRM, tasks, chat, and documents in one workspace
- Extranet access lets you work safely with outside partners
❌ Nhược điểm
- Steep learning curve caused by the sheer number of features
- G2 reviews flag slow support and occasional bugs
- Customization options frustrate some teams
- The activity feed buries updates if nobody checks it
So sánh tính năng
Both tools call themselves CRM software, but they solve different problems. Below are ten areas that decide most purchases.
| Tính năng | Keap | Bitrix24 |
|---|---|---|
| Giá khởi điểm | 299 đô la/tháng (hàng năm) | 49 đô la/tổ chức/tháng |
| Gói miễn phí | ❌ | ✅ |
| Tự động hóa bán hàng và tiếp thị | ✅ | ✅ |
| Công cụ quản lý dự án | ❌ | ✅ |
| Công cụ xây dựng trang đích | ✅ | ✅ |
| Xử lý hóa đơn và thanh toán | ✅ | ✅ |
| Internal Chat and Video | ❌ | ✅ |
| Ghi điểm dẫn đầu | ✅ | ❌ |
| Ứng dụng di động | ✅ | ✅ |
| Tốt nhất cho | Tự động hóa bán hàng và tiếp thị | All in one platform for teams |
1. Quản lý quan hệ khách hàng và liên hệ
Keap: Every contact record holds tags, custom fields, and full history. Keap CRM is built around the customer journey, so each new lead drops straight into a follow-up sequence. Sales management stays simple because there is only one way to do things.
Bitrix24: Contact management runs deeper and wider. You can switch between simple CRM mode and classic CRM mode as your process matures. Core CRM records, companies, and deals all connect, though the extra settings slow new users down.
2. Trình tạo tự động hóa
Keap: The Campaign Builder is a visual flowchart. You pick a trigger, then chain automated actions and automated tasks behind it. Templates cover common marketing automations, and drag and drop editing handles advanced automations without code.
Bitrix24: Workflow automation covers business processes as well as sales. Automated workflows push routine updates and notifications so nobody chases status by hand. The rule editor is powerful but reads more like admin software than a marketing tool.
⚠️ Cảnh báo: Workflow automation is missing from the Bitrix24 free plan. Budget for a paid tier if automation is the reason you are shopping.
3. Email Marketing and Messaging
Keap: Email marketing is the core strength. Email campaigns target people by CRM tag and segment, and Keap claims a 99.5% deliverability rate. Chữ messages and a dedicated business line sit in the same inbox.
Bitrix24: Communications tools point inward, not outward. Chat, video conferencing, and tiếng nói calls keep staff connected, and the contact center pulls inbound inquiries from several channels. Outbound email marketing campaigns are thinner than Keap’s.
4. Landing Pages and Online Stores
Keap: The landing page builder ships with templates and a web form tool for lead capture. Start with one landing page, then connect multiple landing pages to the same campaign. Checkout forms handle payment on the same page.
Bitrix24: Sites and Store builds full websites, not just landing pages. Online stores get a product catalog and payment handling, and web forms feed lead generation straight into the CRM. Design control is looser than a dedicated site builder.
5. Sales Pipeline and Boards
Keap: The sales pipeline is a visual board you drag deals across. It is deliberately narrow, so a small sales team learns it fast. Multiple sales pipelines are supported for different offers.
Bitrix24: Kanban boards cover both the sales funnel and everyday task management. The same board style appears across the platform, which helps once you learn it. Sales teams get more views than most of them will use.
6. Quản lý và theo dõi khách hàng tiềm năng
Keap: Lead management is scored, not just listed. Keap rates each prospect by engagement so reps chase the warmest names and increase conversions. Follow-up sequences also chase repeat business and cross sells after the first sale.
Bitrix24: Leads, deals, contacts, and companies are separate objects you move through the sales process. Tracking is thorough, but there is no lead scoring engine to rank prospects for you. Reps decide priority themselves.
7. AI Assistants
Keap: Keap AI drafts email copy and suggests automation from plain language prompts. It works inside the flows you already built. The suggestions lean toward sales automation rather than general writing.
Bitrix24: Co-Pilot helps you find features and finish tasks across HR and automation features. It doubles as a guide for people lost in the menus. Useful, though it is patching a navigation problem.
8. Campaigns Versus Projects
Keap: Marketing campaigns are the main event. Broadcasts, drip sequences, and offers all run from the same builder, which is why conversion rates matter more here than task lists. There is no project board.
Bitrix24: Task management is a first-class feature with deadlines, checklists, and workload tracking. Gantt views cover long projects. Marketing campaigns exist, but they are a side dish next to delivery work.
9. Reporting and Documents
Keap: Pipeline management báo cáo shows deal stages, revenue, and campaign results. You can generate reports on the sales pipeline quickly. Document storage is not part of the product.
Bitrix24: A built-in office suite lets you create documents, spreadsheets, and slides without leaving the tab. Customizable reports and shared dashboards give real-time visibility. Customization options here are wide, which is both the appeal and the complaint.
💡 Mẹo hay: Bitrix24 packs many features into one screen, and that is exactly what overwhelms people. Hide unused menu items on day one and the user interface calms down.
10. Định giá & Chi phí
Here are both price lists side by side, straight from our records.
| Cấp độ | Keap | Bitrix24 |
|---|---|---|
| Miễn phí | ❌ (Dùng thử 14 ngày) | ✅ 12 users |
| Lối vào | — | Basic: $49/organization/month |
| Giữa | — | Standard: $99/organization/month |
| Main plan | 299 đô la/tháng (Thanh toán hàng năm) | Professional: $199/organization/month |
| Hạng cao nhất | +$30/month per extra user | Enterprise: $399/organization/month |
Keap: The monthly fee is high for entry-level owners and fair for an established business. You are paying for sales and marketing automation, not seats. Add the $499 coaching fee if you want a guided start.
Bitrix24: Only the Enterprise tier climbs past Keap’s main plan. For a 20-person team that flat fee is hard to beat, and the free plan makes testing risk-free.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Ngân sách eo hẹp | Bitrix24 | Free plan, then $49 flat |
| Tự động hóa bán hàng | Keap | Campaign Builder plus lead scoring |
| Quản lý dự án | Bitrix24 | Gantt charts and boards |
| Email marketing at scale | Keap | Tag-based email campaigns |
| Team chat and files | Bitrix24 | Chat, video, file sharing |
| Thiết lập nhanh nhất | Keap | Running in about 20 minutes |
💰 Ngân sách của bạn
Keap asks for real money before you see results. Bitrix24 lets you start at zero and pay later.
🔌 Bộ công nghệ của bạn
Keap links to more than 2,500 third party tools, which suits a stack you already like. Bitrix24 prefers to replace those apps instead.
📝 Quy trình bán hàng của bạn
If your sales process is one funnel with steady follow-up, Keap fits. If work spans different aspects of delivery, Bitrix24 fits.
🎓 Trình độ kinh nghiệm của bạn
Keap is user friendly enough for a solo owner. Bitrix24 is incredibly easy in the basics and hard in the settings.
🆓 Dùng thử và bản demo miễn phí
Keap gives 14 days with everything unlocked. Bitrix24 gives 30 days on the Professional plan plus a permanent free tier.
🛟 Các tùy chọn hỗ trợ
Keap runs 24/7 chat, email, and weekday phone support for U.S. customers. Bitrix24 leans on support resources and video training, and G2 reviews call its help slow.
Hướng dẫn chuyển đổi
Already on one of them? Here is what changes if you move.
🔄 Đang chuyển từ Keap sang Bitrix24?
✅ Những lợi ích bạn sẽ nhận được:
- A far lower bill, starting with a free tier
- Task boards, Gantt charts, and document storage
- Built-in chat and video for internal communications
❌ Những gì bạn sẽ mất:
- Lead scoring and the Campaign Builder
- The dedicated business line for calls and texts
- Free migration and a named success manager
📋 Cách chuyển đổi:
- Export contacts, tags, and campaign data from Keap as CSV
- Open a free Bitrix24 account and map your fields
- Rebuild your top two sequences before cancelling Keap
🔄 Đang chuyển từ Bitrix24 sang Keap?
✅ Những lợi ích bạn sẽ nhận được:
- Stronger email marketing and tag-based segments
- Lead scoring that ranks prospects automatically
- A calmer screen and a much shorter learning curve
❌ Những gì bạn sẽ mất:
- Project management tools and the office suite
- Group chats, video calls, and the employee directory
- Flat pricing that ignores headcount
📋 Cách chuyển đổi:
- Export your CRM records and deal history from Bitrix24
- Start the 14-day Keap trial and use the free migration offer
- Move project work to a separate tool before you cut over
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small businesses and mid-sized companies. We did not test on-premise Bitrix24 hosting, bulk contact tiers above 500 records, or custom API work. Enterprise procurement and multi-region compliance sit outside our scope. If you run a 200-person operation, your priorities will differ from what we cover here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Bitrix24 |
| 🚀 Tự động hóa bán hàng và tiếp thị | Keap |
| 📧 Tiếp thị qua email | Keap |
| 🎯 Quản lý khách hàng tiềm năng | Keap |
| 👶 Dễ sử dụng | Keap |
| 🗂️ Quản lý dự án | Bitrix24 |
| 🔌 Tích hợp | Keap |
| 🏆 Người chiến thắng chung cuộc | Keap |
🏆 NGƯỜI CHIẾN THẮNG: KEAP
Keap wins 5 of 7 categories.
Phù hợp nhất cho: sales and marketing automation, email campaigns, solo owners with growth goals
Keap and Bitrix24 are not really rivals. Keap is a sales and marketing engine wearing a CRM badge. Bitrix24 is a unified platform for running a company.
Our Keap CRM editor’s rating is 4.2 against 3.0 for Bitrix24. The gap comes from focus. Keap does fewer things and asks less of you.
Bitrix24 is the better buy for teams that need managing projects, chat, and files without paying per head. It is also the only free option here.
We recommend Keap CRM if the job is turning more leads into paying customers. Our full Keap review covers the automation side in more depth.
So sánh thêm về Keap
Here is how Keap holds up against other crm platforms buyers shortlist:
Keap thắng nhờ: gentler setup for non-agencies, free migration, weekday phone support
GoHighLevel thắng nhờ: agency sub-accounts, white-label branding, cheaper entry price
Keap thắng nhờ: invoicing inside the CRM, a business line for texts, one price with no module upsells
HubSpot thắng nhờ: a genuinely free tier, deeper reporting, a larger app marketplace
Keap vs ActiveCampaign
Keap thắng nhờ: payment processing, appointment booking, guided onboarding with coaching
ActiveCampaign thắng nhờ: lower monthly entry cost, finer email segmentation, more send-time controls
So sánh thêm về Bitrix24
Buyers weighing Bitrix24 usually look at Zoho CRM as well. Here are three more matchups:
Bitrix24 thắng nhờ: flat team pricing, built-in task boards, internal chat and calls
HubSpot thắng nhờ: a cleaner screen, better marketing analytics, faster onboarding for new users
Bitrix24 so với Nhấp chuột lên
Bitrix24 thắng nhờ: a real CRM with deals, telephony and contact center, website building
ClickUp thắng thế nhờ: nicer task views, faster performance, a friendlier mobile app
Bitrix24 thắng nhờ: free plan, storage and documents, collaboration beyond sales
Truyền động đường ống thắng nhờ: a tighter sales funnel, quicker setup, clearer deal forecasting
This video walks through the closest Các lựa chọn thay thế cho Bitrix24.
Câu hỏi thường gặp
Keap được dùng để làm gì?
It organizes leads and automates follow-up for a doanh nghiệp nhỏ. Keap features cover email, texts, invoicing, and pipeline tracking in one system.
Ứng dụng Keap có dễ sử dụng không?
Yes for daily work. Setup can take about 20 minutes, and the mobile Keap app covers contacts on the road. Advanced flows still need patience.
Bitrix24 được dùng để làm gì?
Running a whole company from one workspace. It handles CRM, tasks, documents, chat, and websites, which suits teams replacing several separate apps.
Bitrix24 có thực sự miễn phí không?
The free plan is real: 12 users, 5 GB storage, core CRM. Invoicing and workflow automation are held back for paid tiers.
Đó là CRM tốt nhất for a small team?
Keap, if you sell through email and want automation that works out of the box. Pick Bitrix24 when budget and project work matter more.
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