⚡ Краткий вывод:
- Цены: Salesforce starts at $25/user/month (billed annually) vs Instantly at $30/month flat — very different pricing models.
- Лучше всего подходит для: Salesforce for full customer relationship management and enterprise teams; Instantly for холодное электронное письмо Масштабное привлечение потенциальных клиентов и расширение охвата аудитории.
- Ключевое отличие: Salesforce is a complete CRM platform with Sales, Service, and Marketing Clouds. Instantly focuses on cold email deliverability and automated outreach campaigns.
- Наш выбор: Salesforce wins overall — it covers far more of the sales and customer management process, though Instantly is the stronger tool for pure cold email volume.
Salesforce vs Instantly are not really competing for the same customer.
Salesforce is a full CRM platform used by sales teams, support teams, and marketing departments.
Instantly is a cold email tool built to send thousands of emails without landing in the spam folder.
Comparing them helps you figure out which problem you actually need to solve.
Обзор
This comparison covers pricing, core features, and best-fit use cases for both platforms.
Our sources include published documentation, pricing pages, and G2 reviews for both tools.
Salesforce data comes from its Sales Cloud and related product documentation.
Instantly observations come from the platform’s published feature set and user-reported results on G2.
Что такое Salesforce?
Salesforce is a cloud-based customer relationship management platform.
It was founded by Marc Benioff in San Francisco in February 1999.
Платформа включает в себя специализированные облачные решения для функций продаж, обслуживания, маркетинга и электронной коммерции.
Salesforce is ranked the #1 CRM by IDC and became the world’s largest enterprise software firm in 2022.
It serves businesses of all sizes — from малый бизнес to large enterprises across every industry.
Salesforce
The leading CRM platform for sales, service, and marketing teams. Scales from small businesses to large enterprises with powerful AI and автоматизация встроенный.
Цены Salesforce
Here’s what Salesforce costs in 2026. Pricing is per user, billed annually.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатный люкс | 0 долларов США/пользователь/месяц | Начинающие малые предприятия внедряют CRM |
| Стартовый пакет | 25 долларов США/пользователь/месяц | Growing teams needing full sales features |
| Pro Suite | 100 долларов США/пользователь/месяц | Большие команды, нуждающиеся в расширенной настройке |
Pricing verified May 2026.
Бесплатная пробная версия: Salesforce offers a 30-day free trial on select plans — no credit card required for the trial period.
Гарантия возврата денег: Salesforce does not offer a standard money-back guarantee. Annual contracts are typically non-refundable once signed.
📌 Примечание: Salesforce pricing is per user per month, billed annually. Costs can climb fast for larger teams. The Essentials plan caps at 10 users, so growing teams need to move up to Professional quickly.
⚠️ Предупреждение: Salesforce pricing is considered high compared to other CRM tools. Add-ons like Data Cloud, Marketing Cloud, and Commerce Cloud each carry separate costs. Your total spend can increase significantly beyond the base plan price.
Основные преимущества Salesforce
Here’s what makes Salesforce worth considering:
- Полный обзор для клиента: Salesforce gives you a full picture of every customer — activity history, key contacts, and all communications in one place. This helps teams work without switching between tools.
- Einstein AI и Agentforce: The built-in AI automates routine tasks and personalizes customer experiences. It’s designed to boost employee productivity and support an AI-first sales strategy in 2025 and beyond.
- AppExchange Marketplace: Salesforce’s AppExchange launched in 2006 and now includes over 5,000 apps. You can connect tools like MailChimp, Zendesk, and QuickBooks without custom development work.
- Различные облачные продукты: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud are all available under one platform. Each Cloud targets a specific бизнес function with dedicated features.
- Соответствует вашим параметрам Бизнес: Salesforce is built to handle even complex relationship management processes as your business grows. Small businesses can start on Essentials and move up as needed.
- Глубокая персонализация: Users can add custom fields, tabs, email templates, and enhanced reports through a point-and-click interface. No coding is needed for most customizations.
Что заметила наша команда
Наш писатель explored Salesforce’s Sales Cloud and documentation across several sessions. Here’s what stood out from that hands-on time:
Note: We haven’t had extensive hands-on time with Salesforce beyond documentation and feature exploration. The information above is based on published documentation, G2 reviews, and Salesforce’s official resources.
Преимущества и недостатки Salesforce
✅ Плюсы
- Covers sales, service, marketing, and commerce in one platform
- 5,000+ apps on AppExchange for easy integration
- Einstein AI and Agentforce automate tasks and personalize outreach
- Deep customization without requiring code for most changes
- Scales reliably from small teams to large enterprises
❌ Минусы
- Pricing is high compared to other CRM tools, especially at Enterprise tier
- Часто считается избыточным для очень малых предприятий с простыми потребностями.
- Add-ons like Marketing Cloud and Data Cloud cost extra on top of base plans
- Steep learning curve for new users without Salesforce admin experience
Что такое «мгновенно»?
Instantly is a sales engagement platform focused on cold email outreach.
Это помогает отделам продаж и маркетинга автоматизировать генерацию лидов и проводить масштабные email-кампании.
The platform lets you connect unlimited email accounts and rotate sending volume to protect your sender reputation.
Instantly’s warm-up network includes over 1.5 million users, making it one of the largest peer-to-peer deliverability pools available.
G2 users rate Instantly at 4.9/5, which is among the highest ratings for any B2B SaaS tool in that category.
Немедленно
A cold email platform built for scale. Connect unlimited sending accounts, automate warm-up, and manage all replies from one unified inbox.
Мгновенное ценообразование
Here’s what Instantly costs in 2026. These are flat monthly rates — not per user.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Рост | 30 долларов в месяц | Solopreneurs and small teams starting cold outreach |
| Гиперрост | 77,60 долларов в месяц | Growing teams scaling outreach campaigns |
| Световая скорость | 286,30 долларов в месяц | Agencies and power users sending at high volume |
| Предприятие | Обычай | Large teams with custom sending needs |
Pricing verified May 2026.
Бесплатная пробная версия: Instantly does not advertise a free trial on its standard plans. Check the website for current trial offers.
Гарантия возврата денег: Refund policies vary by plan — review the terms before committing to an annual subscription.
📌 Примечание: Instantly’s email warm-up feature is included in all plans, even the basic Growth package. This is a meaningful inclusion — many competing tools charge extra for warm-up. The B2B lead finder (SuperSearch) is an optional add-on with access to 160+ million verified contacts.
⚠️ Предупреждение: Instantly focuses on cold email only. If you need multichannel outreach (LinkedIn, SMS, phone), you’ll need a separate tool. SmartReach.io and Лемлист offer broader channel coverage if that matters for your workflow.
Основные преимущества мгновенного
Вот что делает Instantly достойным внимания инструментом для холодных звонков:
- Неограниченное количество учетных записей электронной почты: You can connect as many sending accounts as you need within a single campaign. This allows inbox rotation to protect your domain reputation while scaling volume.
- Встроенная функция предварительной обработки электронных писем: Instantly includes automated email warm-up in every plan. The warm-up network has over 1.5 million users and simulates human-like email activity to improve sender reputation.
- Поиск потенциальных клиентов на основе искусственного интеллекта: The optional SuperSearch add-on gives access to a B2B lead database of 160+ million verified contacts. You can filter by industry, title, company size, and LinkedIn URL.
- Единый почтовый ящик (Unibox): All campaign replies from every sending account land in one place. This makes it easy to respond quickly and mark leads without jumping between email accounts.
- Персонализация электронных писем с помощью ИИ: The platform’s AI can generate email copy, subject lines, and sequences using custom variables and conditional logic. This helps personalized emails feel less like bulk sends.
- Аналитика кампаний: Instantly tracks open rates, reply rates, and campaign performance across all your sending accounts. These metrics help you make informed decisions about what’s working.
Что заметила наша команда
Our writer signed up for Instantly and spent time exploring the campaign строитель and warm-up settings. Here’s what stood out:
Мгновенно Плюсы и Минусы
✅ Плюсы
- Unlimited email accounts per campaign with inbox rotation built in
- Email warm-up included in every plan, even the basic Growth tier
- Unified inbox keeps all replies manageable in one place
- AI generates email copy, subject lines, and follow-up sequences
- Flat monthly pricing — not per user, which is cost-effective for teams
❌ Минусы
- Email-only platform — no LinkedIn, SMS, or phone outreach options
- Email personalization is more basic compared to some competitors
- B2B lead finder is an add-on cost, not included in standard plans
- Not a CRM — contact management and deal tracking are very limited
Сравнение характеристик
Let’s break down how Salesforce and Instantly handle the features that matter most to sales teams.
| Особенность | Salesforce | Немедленно |
|---|---|---|
| Начальная цена | 25 долларов США/пользователь/месяц | 30 долларов в месяц (фиксированная цена) |
| Бесплатный план | ❌ | ❌ |
| CRM / Управление контактами | ✅ Полная CRM-система | ✅ Только базовый уровень |
| Email Outreach Automation | ✅ Via Marketing Cloud | ✅ Основная функция |
| Подготовка к отправке электронного письма | ❌ | ✅ Included in all plans |
| Неограниченное количество аккаунтов для отправки сообщений | ❌ | ✅ |
| Функции ИИ | ✅ Einstein AI / Agentforce | ✅ Email copy & personalization |
| База данных потенциальных клиентов | ✅ Via Data Cloud | ✅ 160M+ via add-on |
| Аналитика и отчетность | ✅ Расширенные возможности Tableau | ✅ Campaign-level metrics |
| Интеграция со сторонними сервисами | ✅ Более 5000 пользователей через AppExchange | ✅ Запьер + select CRMs |
| Лучше всего подходит для | Полноценные команды продаж и обслуживания. | Масштабные рассылки холодных писем |
1. Управление контактами
Salesforce: Salesforce gives you a complete view of every customer — including activity history, key contacts, past communications, and open deals. Teams can segment contacts, create custom fields, and track every touchpoint across the customer lifecycle.
Немедленно: Instantly includes basic contact management through its automated CRM feature. You can track lead interactions and mark leads by status, but it’s designed for outreach tracking rather than full relationship management. It’s not a replacement for a dedicated CRM tool.
2. Email Outreach & Automation
Salesforce: Salesforce handles email automation through Marketing Cloud, which supports personalized campaign management, behavioral triggers, and automated workflows. It’s built for marketing teams running segmented campaigns to existing contacts rather than cold outreach at volume.
Немедленно: Cold email automation is Instantly’s core function. The campaign builder lets you create sequences with follow-ups, set smart scheduling, and use custom variables for personalized emails. The platform lets users send thousands of emails without triggering spam filters through inbox rotation across all sending accounts.
⚠️ Предупреждение: These tools target different email scenarios. Salesforce Marketing Cloud works best for nurturing existing leads. Instantly works best for initiating contact with cold prospects at scale.
3. Доставляемость электронных писем
Salesforce: Salesforce Marketing Cloud includes deliverability tools for managing sender reputation and email authentication. These are geared toward branded marketing email rather than high-volume cold sending.
Немедленно: Deliverability is where Instantly stands out. The platform includes automated email warm-up in every plan — including the Growth tier at $30/month. The warm-up network covers over 1.5 million users and simulates human-like email behavior to help avoid the spam folder. Users have reported that the deliverability focus saves them significant money compared to third-party warm-up tools.
4. Функции ИИ
Salesforce: Einstein AI (also known as Agentforce) is Salesforce’s AI layer. It automates routine tasks, provides predictive lead scoring, and personalizes customer experiences. In 2025, Salesforce adopted an AI-first strategy focused on agentic automation — meaning AI agents can complete multi-step tasks autonomously across the platform.
Немедленно: Мгновенный ИИ помощник generates email copy, subject lines, and outreach sequences. It uses custom variables and conditional logic to make personalized emails feel less generic. The platform also uses AI to categorize reply intent, which helps filter responses рано in the conversation.
5. Lead Generation
Salesforce: Salesforce’s Data Cloud unifies real-time data from multiple sources into a “data lakehouse” structure. Combined with Marketing Cloud’s behavioral analysis, it supports targeted campaigns and predictive lead scoring. This is best for teams already in the Salesforce system with existing customer data.
Немедленно: Он Мгновенный поиск потенциальных клиентов (SuperSearch) is an optional add-on giving access to 160+ million verified B2B contacts. You can filter by industry, title, company size, and LinkedIn URL to build targeted lead lists. G2 reviews report users booking 2-5 meetings per day and 16 appointments in their first month after launching campaigns.
6. Аналитика и отчетность
Salesforce: Salesforce’s analytics go deep. Integration with Tableau enables data-driven decision making with high forecasting accuracy. Visual analytics and advanced reporting are available across Sales Cloud, giving managers a detailed view of pipeline health and team performance.
Немедленно: Instantly provides campaign analytics focused on email performance — open rates, reply rates, bounce rates, and sending account health. These metrics help users make informed decisions about what subject lines and copy are working. The reporting is campaign-focused rather than pipeline-focused.
7. Интеграции
Salesforce: Salesforce’s AppExchange is one of the largest third-party app marketplaces in the CRM industry, with over 5,000 apps available. It connects natively with tools like QuickBooks, Zendesk, MailChimp, SAP, and Oracle. The MuleSoft Anypoint Platform also enables deeper integration with almost any data system.
Немедленно: Instantly integrates with popular CRMs and tools through Zapier. It doesn’t offer the native integration depth of Salesforce, but a Zapier integration covers most common use cases for routing leads from campaigns into your CRM or notification tools.
8. Простота использования
Salesforce: Salesforce is described as straightforward for experienced CRM users, but it carries a significant learning curve for beginners. Many companies hire dedicated Salesforce admins to manage the platform. G2 reviews highlight its ability to help teams work more efficiently, but smaller businesses sometimes find it more than they need.
Немедленно: Instantly is built for straightforward email outreach. The campaign builder is linear and simple — you set up your sequence, connect your accounts, and launch. G2 reviews describe it as easy to get started with, particularly for users who just need to send cold emails at scale without complex setup.
9. Ценообразование и стоимость
| План | Salesforce | Немедленно |
|---|---|---|
| Начальный уровень | 25 долларов США/пользователь/месяц | 30 долларов в месяц (фиксированная сумма) |
| Средний уровень | 75 долларов США/пользователь/месяц | 77,60 долларов в месяц |
| Высший уровень | 150 долларов США/пользователь/месяц | 286,30 долларов в месяц |
| Предприятие | Индивидуальное ценообразование | Индивидуальное ценообразование |
| Бесплатный план | ❌ | ❌ |
Salesforce: Salesforce pricing is per user per month, billed annually. A team of 5 on the Professional plan costs $375/month before any add-ons. Additional Clouds (Marketing, Commerce, Data) each add to that base cost. Salesforce is transparent that pricing can increase significantly with additional features and customizations.
Немедленно: Instantly charges a flat monthly rate regardless of how many team members use the account. The $30/month Growth plan includes unlimited email accounts and warm-up, which makes it cost-effective for small teams. The SuperSearch lead finder is a separate add-on cost beyond the base plan.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Full CRM with deal tracking | Salesforce | Complete pipeline and contact management |
| Cold email at high volume | Немедленно | Unlimited accounts + built-in warm-up |
| Marketing automation for existing leads | Salesforce | Marketing Cloud handles segmentation |
| Budget-friendly outreach for a small team | Немедленно | Flat monthly rate, not per user |
| Deep analytics and sales forecasting | Salesforce | Tableau integration and visual analytics |
| AI email copy generation | Немедленно | Built into the campaign builder |
| Enterprise-scale customer management | Salesforce | Handles complex relationship management |
💰 Ваш бюджет
Instantly’s flat pricing is easier to predict — $30/month covers unlimited email accounts and warm-up regardless of team size. Salesforce scales with your user count, so a growing team can see costs rise quickly at $75/user/month on Professional.
🔌 Ваш технологический стек
Salesforce connects to more tools natively — over 5,000 apps on AppExchange including QuickBooks, Zendesk, and MailChimp. Instantly works well with Zapier for routing replies into your existing CRM, but requires more manual setup for deeper integrations.
📝 Ваш процесс продаж
If your sales process involves managing relationships with existing customers, Salesforce fits — it tracks every communication, deal stage, and customer interaction. If your process starts with cold prospecting, Instantly handles the top-of-funnel work more efficiently.
🎓 Ваш уровень опыта
Instantly is easier to learn and launch quickly — most users get their first campaign running within a day. Salesforce has a steeper learning curve and many companies hire dedicated admins to manage the platform day-to-day.
🆓 Бесплатные пробные версии и демо-версии
Salesforce offers a 30-day free trial on select plans. Instantly’s trial availability varies — check the current website before committing. Testing both tools on a real use case before paying is always the right move.
🛟 Варианты поддержки
Salesforce’s higher tiers include 24/7 customer support. Lower tiers rely more on community resources, Trailhead training, and the support portal. Instantly’s support quality is reflected in its high G2 rating, though enterprise-level SLAs are available only on custom plans.
Руководство по переключению
Уже используете одну из этих платформ? Вот чего следует ожидать, если вы решите перейти на другую.
🔄 Переходите с Salesforce на Instantly?
✅ Что вы получите:
- Flat monthly pricing with no per-user costs eating into your budget
- Built-in email warm-up included from day one — no separate tool needed
- Unlimited sending accounts with inbox rotation to protect sender reputation
❌ Что вы потеряете:
- Full CRM functionality — deal stages, contact history, and service case management
- AppExchange integrations with 5,000+ business tools
- Advanced forecasting, visual analytics, and Tableau-powered reporting
📋 Как переключиться:
- Export your contact lists from Salesforce as a CSV file
- Зарегистрируйтесь в Instantly и подключите свои учетные записи электронной почты для отправки писем.
- Import your lead list and build your first campaign sequence
🔄 Переходите с Instantly на Salesforce?
✅ Что вы получите:
- A complete CRM with full contact history, deal stages, and pipeline tracking
- Einstein AI and Agentforce for automating tasks beyond just email
- Native integrations with hundreds of business tools via AppExchange
❌ Что вы потеряете:
- Flat-rate pricing — Salesforce per-user costs add up fast for growing teams
- Built-in email warm-up — Salesforce doesn’t include this feature
- Unlimited sending account support for cold outreach campaigns
📋 Как переключиться:
- Экспортируйте списки потенциальных клиентов и данные кампаний из Instantly.
- Create your Salesforce account and select the right tier for your team size
- Import contacts into Salesforce and set up your Sales Cloud pipeline stages
Что не было рассмотрено в нашем обзоре
This comparison focused on individual users and small-to-mid-size sales teams. We didn’t evaluate enterprise SSO, custom Salesforce Clouds pricing (Commerce Cloud, Data Cloud), or how Instantly performs for agency use cases managing dozens of client campaigns. Our observations are based on the May 2026 versions of both platforms. If you’re managing 50+ users on Salesforce or running high-volume agency campaigns on Instantly, your experience may differ from what we’ve covered here.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Модель ценообразования | Instantly (flat rate) |
| 🏢 CRM и управление контактами | Salesforce |
| 📧 Рассылка холодных электронных писем | Немедленно |
| 🤖 Функции ИИ | Salesforce (Agentforce) |
| 📊 Аналитика и отчетность | Salesforce |
| 🔌 Интеграции | Salesforce |
| 👶 Простота использования | Немедленно |
| 📬 Доставляемость электронных писем | Немедленно |
| 🏆 Общий победитель | Salesforce |
🏆 ПОБЕДИТЕЛЬ: Salesforce
В этом сравнении Salesforce выигрывает в 5 из 8 категорий.
Лучше всего подходит для: Sales teams managing customer relationships, enterprises needing scalable CRM, businesses running multi-cloud operations
Salesforce and Instantly solve different problems.
Salesforce is the broader platform — covering CRM, sales, service, marketing, and AI in one place.
Instantly is the sharper tool — built specifically for cold email deliverability and outreach at scale.
Instantly is a strong pick for solopreneurs and small sales teams whose primary need is booking meetings through cold email.
But if you need to manage a full sales pipeline, track customer history, and integrate with your business tools, Salesforce is the better fit.
Больше сравнений Salesforce
Here’s how Salesforce stacks up against other CRM tools:
Salesforce побеждает по следующим параметрам: Deeper CRM customization, enterprise scalability, AppExchange breadth, and Agentforce AI automation
HubSpot побеждает по следующим показателям: Free tier availability, simpler onboarding for small businesses, and built-in content marketing tools
Salesforce побеждает по следующим параметрам: Market position, third-party integrations, and advanced AI with Agentforce for complex automation
Zoho CRM выигрывает по следующим параметрам: Lower pricing per user, easier setup for smaller businesses, and a free plan for up to 3 users
Salesforce против Пайпдрайв
Salesforce побеждает по следующим параметрам: Multi-cloud functionality covering service and marketing beyond just sales pipeline tracking
Pipedrive побеждает в следующих условиях: Cleaner sales pipeline UI, faster setup time, and lower cost for teams focused purely on deal management
Salesforce побеждает по следующим параметрам: Platform depth — AppExchange, Data Cloud, and multi-cloud products give Salesforce far more surface area
Freshsales побеждает по следующим показателям: Pricing accessibility for small teams and a simpler interface that requires less admin overhead
Больше мгновенно сравниваемых
Here’s how Instantly compares to other cold email and sales engagement tools:
Мгновенно против Аполлон
Мгновенно выигрывает по: Email deliverability focus, warm-up network size (1.5M+ users), and unlimited sending accounts per campaign
Аполлон побеждает в: Larger built-in B2B contact database, native multichannel sequences, and CRM-style pipeline features
Мгновенно выигрывает по: Simpler campaign setup, stronger deliverability infrastructure, and more straightforward pricing for high-volume senders
Lemlist побеждает по следующим параметрам: More complex multichannel campaign creation, LinkedIn outreach integration, and hyper-personalization options beyond email
Мгновенно выигрывает по: Warm-up network scale, inbox rotation with unlimited accounts, and flat pricing that doesn’t grow by user count
Снов побеждает по следующим критериям: Built-in email finder and verifier tools for building lead lists directly in the platform
Мгновенный ответ против ответа.io
Мгновенно выигрывает по: Deliverability tools and the warm-up network — making cold email reach the inbox more reliably
Reply.io побеждает в: Native multichannel outreach including LinkedIn steps, calls, and SMS alongside email campaigns
Часто задаваемые вопросы
Is Salesforce CRM worth it for small businesses?
Salesforce CRM can be worth it for small businesses that are growing quickly and need a customer relationship management platform that scales with them. However, it’s often considered overkill for very small teams with simple contact management needs — the Essentials plan at $25/user/month caps at 10 users and still carries a learning curve. Simpler CRM tools may be a better fit for early-stage businesses.
Что делает Instantly AI?
Instantly is a cold emailing and sales engagement platform that automates lead generation and email campaign management. It lets you connect unlimited email accounts, warm up your sending addresses automatically, and use AI to generate personalized copy and subject lines to book meetings with prospects. The platform’s unified inbox (Unibox) collects all replies in one place so you can respond quickly without jumping between sending accounts.
Can Instantly replace a CRM like Salesforce?
Not fully. Instantly includes basic lead tracking and contact management, but it’s designed for outreach rather than full relationship management. Salesforce manages the entire customer lifecycle — from first contact through support and renewal. Most teams use Instantly to scale their outreach and generate verified leads, then route those leads into a dedicated CRM for deal management and follow ups.
How much does Salesforce cost, billed annually?
Salesforce pricing billed annually starts at $25/user/month on Essentials, $75/user/month on Professional, and $150/user/month on Enterprise. Add-ons like Marketing Cloud, Data Cloud, or Commerce Cloud each carry separate costs on top of that base. Advanced automations and additional Clouds can push the total cost significantly higher depending on your team’s needs.
Is Instantly AI good for cold email deliverability and sending reputation?
Instantly is built specifically around deliverability and sending reputation. The platform includes unlimited email разогревать in all plans — even the $30/month Growth tier — and its warm-up network spans over 1.5 million users. Inbox rotation across unlimited sending accounts helps protect your domain from spam filters. Instantly turns leads into meetings by combining strong deliverability with AI-generated email marketing content and standout features like smart scheduling and campaign builder tools.
What are the standout features of Instantly for sales strategies?
Instantly’s standout features for outbound sales strategies include unlimited sending accounts, inbox rotation, a deliverability network with 1.5M+ warm-up users, and AI-powered personalization with custom variables and separate campaigns per audience segment. Users can also scale your outreach using lookalike domains and advanced automations for follow-up sequences. The B2B lead database add-on provides access to verified leads filtered by title, industry, and company size. Better response rates and the ability to close deals faster are the most commonly cited results in G2 reviews.
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