⚡ Краткий вывод:
- Цены: RemotePC starts at $22.12/year per computer. GoTo Resolve starts at $23.75/month per agent.
- Лучше всего подходит для: RemotePC suits individual users and малый бизнес. GoTo Resolve suits an IT support team that needs an all in one suite.
- Ключевое отличие: RemotePC is a focused remote desktop tool. GoTo Resolve adds ticketing, endpoint protection, and proactive support.
- Наш выбор: GoTo Resolve for IT teams that want remote support, ticketing, and security in one platform.
Choosing between RemotePC and GoTo Resolve comes down to one вопрос.
Вам нужно что-то простое? удаленный доступ or a full IT support platform?
RemotePC is a focused remote desktop tool for individual users and small businesses.
GoTo Resolve, now known as LogMeIn Resolve, is an all in one IT management suite.
Both let you control remote computers from anywhere.
But they solve different problems for different kinds of users.
Обзор
This RemotePC vs GoTo Resolve comparison covers pricing, features, security, and ease of use.
We also break down who each remote access tool works best for.
В качестве источников информации мы используем опубликованные технические характеристики, документацию и отзывы пользователей.
By the end, you will know which solution fits your бизнес.
The two products sit at opposite ends of the remote software market. RemotePC keeps things lean: you install an agent, connect over a secure connection, and get to work. There is no ticket queue and no agent licensing math, which is exactly why individual consumers and small teams like it.
GoTo Resolve takes the opposite approach. It wraps remote support inside a wider IT platform with conversational ticketing, endpoint protection, and proactive support автоматизация. A support team that handles tickets all day will feel the difference, while a solo user may find the extra features more than they need. Keep that gap in mind as we walk through each area below.
Что такое GoTo Resolve?
GoTo Resolve is an all in one IT management suite for modern support teams.
It is now sold under the name LogMeIn Resolve after a recent rebrand.
The platform combines remote support, ticketing, and управление конечными точками in one place, with support capabilities that enable your office team to act fast.
Your support team can start a remote session, fix issues, and close tickets without switching tools. It offers excellent remote control over remote machines, and these great features extend to mobile.
It works across Windows, МакУстройства Android и iOS.
Here is a short video walkthrough of the platform.
🏆 Winner: GoTo Resolve
GoTo Resolve gives an IT support team remote access, ticketing, and security in one app. The free plan covers up to three agents.
Цены GoTo Resolve
Here is what GoTo Resolve costs in 2026. Plans are billed annually per agent.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Стартер | $23.75/month | Small teams trying remote support |
| Рост | $44.75/month | Growing teams that need more agents |
| Передовой | $63.75/month | Teams adding endpoint protection |
| Полный | 75 долларов в месяц | Full IT management with automation |
Pricing verified June 2026.
Бесплатная пробная версия: Yes. A 14-day free trial is available with no credit card required.
Бесплатный план: A limited free package supports up to three agents, three устройства, and three remote-control sessions per month.
📌 Примечание: You can add more agents and devices for an extra fee at the billing stage. Business plans cost more as you unlock extra features, but this helps you scale as your organization grows and serve more customers.
⚠️ Предупреждение: Some users report GoTo Resolve can be pricey next to simpler tools. Map your agent count before you buy.
Key Benefits of GoTo Resolve
Here is what makes GoTo Resolve worth considering:
- All in One Suite: Remote support, ticketing, and endpoint management live in one platform. Your support team stops juggling separate apps.
- Conversational Ticketing: Employees create tickets inside Microsoft Teams and Slack. This makes it easy to receive requests and triage problems.
- Безопасность на основе принципа нулевого доверия: The platform uses a zero-trust model with personal signature keys, so multiple users can securely access endpoints. These security features pair well with two factor authentication for secure access.
- Endpoint Protection: Built-in antivirus and управление обновлениями help you fix issues quicker. Self-healing alerts can resolve some problems on their own.
- Proactive Support: AI Insights detect system anomalies before they become tickets. The GoPilot помощник offers real-time troubleshooting advice.
- Гибкая настройка: Browser-based remote access covers the essential remote access features with no download. Technicians can run a remote session straight from a web tab, much like GoTo Assist did before it.
Что заметила наша команда
Наш писатель signed up for GoTo Resolve and spent several days exploring the platform. Here is what stood out from that hands-on time:
GoTo Resolve Pros & Cons
✅ Плюсы
- Combines remote support, ticketing, and endpoint management in one suite
- Conversational ticketing works inside Microsoft Teams and Slack
- Zero-trust security model with personal signature keys
- Free plan supports up to three agents and a 14-day trial needs no card
❌ Минусы
- Pricing runs higher than simple remote desktop tools
- Some users report links resolving to the EU and pages not loading
- The full feature set is more than many individual users need
Что такое RemotePC?
RemotePC is a remote desktop software made by IDrive Inc.
It lets you control your computer from anywhere over a secure connection, giving you more control over a person’s computer when you step in to help.
You install an agent on the host PC and connect from any client device.
The tool serves individual consumers, small businesses, and large enterprises, so its feature rich design fits varying needs.
It supports multiple operating systems, with multiple OS support spanning Windows, macOS, and Linux machines.
Watch this short RemotePC review before we dig into the details.
RemotePC
RemotePC is an affordable service for remotely accessing one computer or many. It prices by the number of computers, not users.
Цены на услуги RemotePC
Here is what RemotePC costs in 2026. Pricing is based on the number of computers you access.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Потребитель | 22,12 долл./год | One user and one device |
| СОХО | 74,62 долл./год | Unlimited users, up to 10 devices |
| Команда | 224,62 долл. США в год | Unlimited users, up to 50 devices |
| Предприятие | 449,62 долл. США в год | Unlimited users, up to 100 devices |
Pricing verified June 2026.
Бесплатная пробная версия: Yes. RemotePC offers a seven day free trial across its various plans with no payment details required.
Licensing: All plans include unlimited user licenses. You only pay for the number of computers you want to reach. The SOHO plan and Team plan scale these business plans up as your device count grows.
📌 Примечание: Every plan includes core remote access features like always-on connections and file transfer. This keeps it cost-effective for teams sharing devices.
⚠️ Предупреждение: Plans are capped by device count. A growing organization can outgrow the SOHO tier and need to jump to Team.
Основные преимущества RemotePC
Here is what makes RemotePC worth considering:
- Affordable Service: The consumer plan is one of the lowest cost options for remote access. It is a low cost option for personal use.
- Web Access: A unique web version lets you control remote devices without a download. You connect using an access ID and password.
- Надежное шифрование: RemotePC uses TLS v1.2 with AES-256 encryption to protect sensitive data. Two factor authentication adds a second login step.
- Online Backup: The company’s online storage service includes endpoint cloud backup. This pairs well with its remote desktop tools.
- Инструменты для совместной работы: Sessions include текст chat, screen sharing, whiteboarding, and sticky notes. RemotePC Meeting adds built-in video conferencing, and you can transfer files between machines in seconds.
- Поддержка нескольких мониторов: You get full multi monitor support and can view all available screens at once. A Performance Viewer streams at up to 60 fps, and remote sound carries through to your device.
Что заметила наша команда
Our writer set up RemotePC on a Windows machine and connected from a second device. Here is what stood out during that session:
Преимущества и недостатки RemotePC
✅ Плюсы
- Affordable, with plans priced by computer rather than by user
- Web version controls devices without installing software
- Strong AES-256 encryption with two factor authentication and a personal key
- Built-in online backup, multi-monitor support, and a simple interface
❌ Минусы
- Users may see connection drops, freezes, or slow performance
- No built-in ticketing or conversational support workflow
- Lacks the endpoint protection and automation of a full IT suite
Сравнение характеристик
Ready to dive into a detailed comparison of RemotePC vs GoTo Resolve? We will walk through nine key features so you can match each tool to your needs.
The table below sums up the headline differences. The pattern is consistent: GoTo Resolve adds platform features like ticketing and endpoint protection, while RemotePC matches it on the core remote desktop basics for far less money. Read the section that matters most to your workflow, then check the bottom line under each one for a quick call.
| Особенность | Перейти к разрешению | RemotePC |
|---|---|---|
| Начальная цена | $23.75/month | 22,12 долл./год |
| Бесплатный план | ✅ Up to 3 agents | ❌ (7-дневная пробная версия) |
| Система продажи билетов | ✅ | ❌ |
| Conversational Ticketing | ✅ Teams & Slack | ❌ |
| Endpoint Protection | ✅ | ❌ |
| Online Backup | ❌ | ✅ |
| Поддержка нескольких мониторов | ✅ | ✅ |
| Web Access (No Install) | ✅ | ✅ |
| Two Factor Authentication | ✅ | ✅ |
| Лучше всего подходит для | группы ИТ-поддержки | Individual users & SMBs |
Here is a quick look at the GoTo Resolve dashboard before we break down each feature.
1. Remote Access and Support Sessions
GoTo Resolve: Technicians can start a remote support session straight from Microsoft Teams or a web browser. Multiple agents can join one remote session using a nine-digit access code. They can share control to collaborate on a tough support issue.
RemotePC: You get unlimited remote access and always-on connections on every plan. RemotePC can provide instant support by sharing a session code, which is handy for attended access. It can also block remote mouse and keyboard input for uninterrupted troubleshooting.
⚖️ Bottom line: GoTo Resolve wins for team support with multi-agent sessions, while RemotePC is the simpler pick for one-on-one attended access.
2. Ticketing and Conversational Support
GoTo Resolve: Conversational ticketing lets employees create support tickets through messaging apps. They can submit, review, and follow up on a request directly inside Microsoft Teams and Slack. The drag-and-drop board makes it easy to triage problems and track progress.
RemotePC: RemotePC does not include a built-in ticketing system in its core remote access plans. It focuses on the remote connection itself rather than help desk workflows. For collaboration during a session, it offers chat, whiteboarding, and sticky notes.
⚖️ Bottom line: Only GoTo Resolve offers true conversational ticketing. RemotePC stays focused on the remote connection rather than help desk workflows.
⚠️ Предупреждение: If you need to receive requests and triage problems from one входящие, RemotePC alone will not cover that workflow.
3. Security and Two Factor Authentication
GoTo Resolve: The platform uses a zero-trust security model that requires users to create personal signature keys. This adds a strong layer on top of standard logins. Two factor authentication helps keep sensitive data and remote devices safe.
RemotePC: RemotePC uses TLS v1.2 with AES-256 encryption to protect every secure connection. It requires two factor authentication and gives each computer a unique personal key. You can also blank the remote screen for added privacy.
⚖️ Bottom line: Both bring strong security features and two factor authentication. GoTo Resolve edges ahead with its zero-trust signature keys.
4. Endpoint Protection and Antivirus
GoTo Resolve: Higher tiers add endpoint protection with a built-in antivirus. Proactive IT automation runs patch management and self-healing alerts that resolve detected issues on their own. AI Insights flag system anomalies so your support team can fix issues quicker.
RemotePC: RemotePC does not bundle antivirus or patch management. Instead, it pairs remote access with endpoint cloud backup through the IDrive online backup service. That protects files rather than scanning for threats.
⚖️ Bottom line: GoTo Resolve bundles antivirus and patch management, while RemotePC protects files through online backup rather than threat scanning.
5. Поддержка мобильных устройств
GoTo Resolve: GoTo Resolve offers mobile device management across Windows, Mac, Android, and iOS. Users can grant a technician permission to access a mobile device camera for support. Background device management runs routine maintenance on unattended devices.
RemotePC: RemotePC lets you access Android devices and reach work devices from mobile apps. The mobile experience on these mobile devices is built for quick remote control rather than full device management. It covers the basics for working remotely.
⚖️ Bottom line: GoTo Resolve handles full mobile device management, while RemotePC keeps mobile to quick remote control on the go.
6. File Transfer and Remote Printing
GoTo Resolve: File transfer works during a remote support session with no limit on file type or size. This lets a technician push fixes or pull logs without leaving the session. Instant chat and session recording round out the collaboration tools.
RemotePC: RemotePC handles file transfers between local and remote desktops with simple drag and drop. It also supports remote printing, so a document on the remote device prints to your local printer. These features make day-to-day remote work smoother.
⚖️ Bottom line: Both move files with ease. RemotePC adds remote printing, while GoTo Resolve folds transfers into a recorded support session.
7. Интеграции
GoTo Resolve: Powerful integrations connect the suite with Slack and Microsoft Teams for ticket submission and support sessions. This all in one approach centralizes IT management tools in one place. It saves costs and keeps your support team productive.
RemotePC: RemotePC leans on its own toolset rather than deep third-party integrations. The standout link is endpoint cloud backup tied to the IDrive online storage service. For most individual users, the built-in tools are enough.
⚖️ Bottom line: GoTo Resolve connects deeply with Slack and Microsoft Teams. RemotePC keeps its links inside the IDrive family of tools.
8. Automation and Patch Management
GoTo Resolve: Remote execution and automated patch management handle routine tasks at scale. Self-healing alerts resolve common issues before a ticket is even created. This proactive support reduces the number of tickets your team handles.
RemotePC: RemotePC offers logs and reports plus remote reboot and control. It does not run automated patching or self-healing routines. The focus stays on a reliable tool for direct remote access.
⚖️ Bottom line: GoTo Resolve automates patching and self-healing at scale. RemotePC sticks to manual reboot, control, and reporting.
9. Multi-Monitor Support and Performance
GoTo Resolve: Technicians can view multiple monitors at once during a remote support session. The simple interface keeps the experience smooth for both the agent and the end user. Location tracking helps teams manage a fleet of remote devices.
RemotePC: RemotePC supports multiple monitors so you can view every remote screen at once. A Performance Viewer app streams at up to 60 fps and performs well between Windows machines. Some users still report occasional connection drops or slow performance.
⚖️ Bottom line: Both support multiple monitors well. RemotePC pushes raw streaming performance, while GoTo Resolve adds fleet location tracking.
10. Ценообразование и стоимость
Давайте сравним тарифные планы.
| Уровень | Перейти к разрешению | RemotePC |
|---|---|---|
| Бесплатно / Пробный период | Free plan, up to 3 agents | 7-дневная бесплатная пробная версия |
| Вход | Starter $23.75/month | Consumer $22.12/year |
| Середина | Growth $44.75/month | SOHO $74.62/year |
| Выше | Advanced $63.75/month | Team $224.62/year |
| Вершина | Complete $75/month | Enterprise $449.62/year |
GoTo Resolve: Pricing is billed annually per agent and climbs as you add features like endpoint protection and automation. The free package and 14-day trial let you test before you commit. The trade-off is a higher monthly cost than a basic remote desktop tool.
RemotePC: Pricing is yearly and based on the number of computers, not users. Even the Enterprise plan with 100 devices costs less per year than a single GoTo Resolve agent over twelve months. That makes RemotePC the clear low cost option.
⚖️ Bottom line: RemotePC is the low cost option by a wide margin. GoTo Resolve costs more but earns it with bundled IT возможность for a busy support team.
Различные сценарии
The best solution depends on your setup. Here is a quick look at RemotePC before we match needs to choices.
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Lowest cost remote access | RemotePC | Yearly pricing per computer |
| Ticketing and help desk | Перейти к разрешению | Conversational ticketing built in |
| Endpoint protection | Перейти к разрешению | Antivirus and patching |
| Online backup | RemotePC | IDrive cloud backup included |
| An all in one IT suite | Перейти к разрешению | Support, tickets, security in one |
💰 Ваш бюджет
RemotePC is the low cost option, with yearly plans for individual consumers and small businesses. GoTo Resolve costs more but bundles far more capability.
🔌 Ваш технологический стек
If your team lives in Microsoft Teams, GoTo Resolve fits naturally with conversational ticketing. RemotePC pairs best with the IDrive online storage service.
🛠️ Ваш рабочий процесс поддержки
A busy support team that needs to receive requests and triage problems should pick GoTo Resolve. A solo user who just wants remote control should pick RemotePC.
🎓 Ваш уровень опыта
RemotePC has a straightforward setup that new users grasp fast. GoTo Resolve has more advanced features, so it rewards a team willing to learn the platform.
🆓 Бесплатные пробные версии и демо-версии
RemotePC gives a seven day free trial with no card. GoTo Resolve offers a 14-day trial plus a free plan for up to three agents.
🛟 Варианты поддержки
Both offer 24/7 support across phone and chat. GoTo Resolve adds webinars and community resources, while RemotePC keeps support simple and direct.
Руководство по переключению
Уже используете один из этих инструментов? Вот чего следует ожидать, если вы перейдете на него.
🔄 Switching from GoTo Resolve to RemotePC?
✅ Что вы получите:
- A much lower yearly cost priced by computer
- Built-in online backup through IDrive
- A simpler interface with less to set up
❌ Что вы потеряете:
- Conversational ticketing inside Microsoft Teams
- Endpoint protection and automated patch management
- AI-powered proactive support and self-healing alerts
📋 Как переключиться:
- Export your device list and any saved notes from GoTo Resolve
- Create a RemotePC account and pick a plan by device count
- Install the RemotePC agent on each host computer
🔄 Switching from RemotePC to GoTo Resolve?
✅ Что вы получите:
- A ticketing system with conversational ticketing in Teams and Slack
- Endpoint protection, built-in antivirus, and patch management
- Proactive support with AI Insights and a zero-trust security model
❌ Что вы потеряете:
- The very low yearly price tag
- Bundled IDrive online backup
- The simplest possible setup for one device
📋 Как переключиться:
- Note your current devices and any RemotePC contacts you support
- Start the GoTo Resolve free plan or 14-day trial
- Add agents, connect Microsoft Teams, and set up your signature key
Что не было рассмотрено в нашем обзоре
This comparison focused on individual users, small businesses, and small support teams. We did not stress-test large enterprise rollouts or custom quotes for unlimited users at scale. Our notes reflect the June 2026 versions of both tools, so features may shift over time. If you manage hardware for a large organization, your priorities may differ from what we covered here.
We also did not benchmark raw connection speed under heavy load, mobile-only support from tablets, or every regional data center option. GoTo Resolve has deeper automation and integration menus than one review can fully test, and RemotePC ships frequent updates to its desktop app and web client. Treat the pricing here as a snapshot, since both vendors run seasonal promotions and adjust device limits. When you sign up, confirm the current plan details and trial length on the official site before you commit budget.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | RemotePC |
| 🎫 Продажа билетов и поддержка | Перейти к разрешению |
| 🔒 Безопасность | Галстук |
| 🛡️ Endpoint Protection | Перейти к разрешению |
| 👶 Простота использования | RemotePC |
| 🤖 Автоматизация | Перейти к разрешению |
| 🏆 Общий победитель | Перейти к разрешению |
🏆 WINNER: GOTO RESOLVE
GoTo Resolve wins four of six categories.
Лучше всего подходит для: IT support teams, businesses using Microsoft Teams, and organizations that want proactive support
RemotePC and GoTo Resolve are two very different products. One is a focused remote access tool. The other is a full IT management platform.
RemotePC is excellent for individual users and small businesses on a budget. It ranks among the best remote desktop software for solo users, delivering secure remote desktop access at a price that is hard to beat.
GoTo Resolve is the better choice if you run a support team. Ticketing, endpoint protection, and automation in one suite help you fix issues quicker.
Our advice is simple. If you mainly need to reach your own machines or help a handful of clients, start with the RemotePC seven day free trial and keep your costs low. If you run a help desk that fields tickets all day and wants security, automation, and reporting under one roof, take the GoTo Resolve free plan for a test drive first. Both let you try before you pay, so there is little risk in seeing which one feels right for your team and your budget over the long run.
For most growing organizations that need more than plain remote control, GoTo Resolve is the stronger pick. Here is one more look at how it tracks software assets.
More of GoTo Resolve Compared
Here is how GoTo Resolve stacks up against other remote support competitors:
GoTo Resolve vs TeamViewer
GoTo Resolve выигрывает по следующим параметрам: built-in conversational ticketing, a zero-trust security model, and a free plan for up to three agents
TeamViewer побеждает по следующим параметрам: a larger device network, faster cross-platform connections, and broader brand recognition with clients
GoTo Resolve vs AnyDesk
GoTo Resolve выигрывает по следующим параметрам: endpoint protection, automated patch management, and Microsoft Teams ticket submission inside one suite
AnyDesk выигрывает по следующим параметрам: a lighter desktop app, lower entry pricing, and a snappier feel for quick one-off remote control
GoTo Resolve vs BeyondTrust
GoTo Resolve выигрывает по следующим параметрам: simpler setup for small teams, a free tier, and an easier path for new users to join a remote session
Компания BeyondTrust одержала победу по следующим критериям: deeper privileged access controls, heavier compliance tooling, and a focus on large enterprises
Больше информации о RemotePC в сравнении с другими сервисами.
Here is how RemotePC stacks up against other remote desktop software:
RemotePC выигрывает по следующим параметрам: far cheaper yearly pricing, licensing by computer instead of seat, and bundled IDrive online backup
TeamViewer побеждает по следующим параметрам: wider operating system reach, more mobile features, and stronger performance over long-distance connections
RemotePC выигрывает по следующим параметрам: multi-monitor viewing, a web version that needs no install, and a built-in RemotePC Meeting video tool
AnyDesk выигрывает по следующим параметрам: lower latency on weak networks, a tiny install footprint, and smoother attended access for ad-hoc help
RemotePC против Сплэштоп
RemotePC выигрывает по следующим параметрам: simpler per-computer plans, included cloud backup, and a seven day free trial with no card
Splashtop побеждает в следующих номинациях: high-frame-rate streaming for creative work, more attended support add-ons, and tighter education pricing
Часто задаваемые вопросы
Что делает GoTo Resolve?
GoTo Resolve is an all in one IT management suite. It combines remote support, conversational ticketing, and endpoint management so a support team can fix issues from one platform.
GoTo Resolve — бесплатная программа?
There is a limited free plan for up to three agents, three devices, and three sessions a month. A 14-day trial unlocks paid features with no card.
Для чего используется RemotePC?
RemotePC lets you control a computer from anywhere over a secure connection. People use it for personal access, working remotely, and supporting work devices across Windows, Mac, and Linux.
Безопасно ли использовать RemotePC?
Yes. RemotePC uses TLS v1.2 with AES-256 encryption, requires two factor authentication, and assigns a personal key to each computer to protect sensitive data.
Сколько стоит RemotePC?
RemotePC starts at $22.12 a year for the Consumer plan. SOHO is $74.62, Team is $224.62, and Enterprise is $449.62 per year, priced by device count.
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