⚡ Краткий вывод:
- Цены: Капсула CRM runs $0 to $36 per user per month. Thryv starts at $244/month for Marketing Center.
- Лучше всего подходит для: Capsule for contact management and sales pipeline work. Thryv for local service businesses that need a website, booking, and invoices in one dashboard.
- Ключевое отличие: Capsule is a focused CRM system. Thryv software bundles CRM with marketing, payments, and a website builder.
- Наш выбор: Capsule CRM for most small businesses, based on its 4.0 rating and free plan.
Capsule CRM and Thryv both promise to help you manage customer relationships.
They are not really built for the same buyer.
Capsule is CRM software for teams that live in a sales pipeline.
Thryv is an all-in-one platform for local service businesses.
One costs $18 per user. The other starts in the hundreds.
Here is how to pick the right CRM solution for your бизнес.
Обзор
This Capsule CRM vs Thryv comparison covers pricing, key features, and ease of use.
It also breaks down which businesses each tool actually fits.
Наш писатель spent hands-on time inside Thryv directly.
Notes on Capsule come from its documentation, pricing details, and G2 reviews.
By the end, you will know which CRM system fits your sales process.
Что такое Capsule CRM?
Capsule CRM is a cloud-based customer relationship management platform for small to medium businesses.
It centralizes contact records, notes, emails, and social profiles in one place.
The idea is powerful simplicity, not a wall of advanced features.
You get contact management, a sales pipeline, task tracking, and project boards.
Most teams can set up a Capsule account without an admin.
That makes it a fit for startups and small businesses on a budget.
🏆 Winner: Capsule CRM
A simple CRM system for keeping track of customers and deals. The free version covers 250 contacts and 2 users.
Ценообразование Capsule CRM
Вот как будет выглядеть стоимость Capsule CRM в 2026 году.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Бесплатно | $0 | Solo users testing core features |
| Стартер | 18 долларов США/пользователь/месяц | Small teams tracking customer данные |
| Рост | 36 долларов США/пользователь/месяц | Multiple sales pipelines and workflow automations |
Pricing verified August 2026.
Бесплатная пробная версия: Yes. Capsule offers a 14-day trial of its paid plans with no card required, and the free version has no time limit.
Гарантия возврата денег: None advertised. You can downgrade back to the free plan at any time instead.
📌 Примечание: The free version covers 250 contacts, 2 users, and 50MB of storage. It does not include reporting features, so you cannot generate reports until you move to a paid plan.
⚠️ Pricing conflict: Our research notes list five paid tiers, including Advanced at $60 and Ultimate at $75 per user per month, plus a discount of up to 15% when billed annually. Our verified data shows three plans at $0, $18, and $36. Check the Capsule pricing page before you pay annually.
Основные преимущества капсульной CRM-системы
Here is what makes Capsule worth a look:
- Contact management done right: Every person and company gets a 360-degree record. Notes, calls, files, and social profiles sit on one screen.
- Множество каналов продаж: You can build custom sales pipelines for each sales cycle. Sales opportunities move through stages you define.
- Проектные доски: Won deals flow into project management boards. That keeps delivery work tied to the deal that paid for it.
- Workflow automations: Tracks give you templated task lists for repeatable business processes. Higher tiers add multi-step автоматизация.
- Google Workspace and Microsoft 365: Add contacts from Gmail and see events inside Capsule. Sync runs one way, so changes in Capsule do not push back.
- Premium integrations: Over 60 native connections cover Xero, QuickBooksи Mailchimp. Запьер adds more than 1,000 other integrations.
- Email marketing built in: Он Транспон integration handles marketing campaigns without a second login.
Что заметила наша команда
Note: We have not had extended hands-on time inside a Capsule account yet. The points above come from published documentation, pricing details, and G2 reviews.
According to G2 reviews, contact management and the sales pipeline are the two features praised most often. The mobile app is described as useful for tasks on the go, though reviewers say it could be better. Support runs through email, and some reviewers ask for live chat.
Преимущества и недостатки Capsule CRM
✅ Плюсы
- Free version covers 250 contacts and 2 users
- Clean, user friendly design that needs almost no training
- Starter plan costs $18 per user per month
- Over 60 native integrations, plus Zapier for custom links
- Project boards connect won deals to delivery work
❌ Минусы
- The free version has no reporting functionality
- Email tracking asks you to BCC a special address
- Меньше расширенных функций, чем у более крупных CRM-провайдеров.
- Support is email only, with no live chat option
Что такое Thryv?
Thryv is customer relationship management and reputation software for small businesses.
Thryv Holdings, Inc. is a publicly traded SaaS company based in Dallas, Texas.
It began as a conglomerate of Yellow Pages companies and now employs more than 2,400 employees.
The company operates in 48 states and supports over 50,000 local businesses.
Thryv software helps owners reach more customers, stay organized, and get paid faster.
You manage workflows, teams, and client interactions from any location.
This walkthrough shows how the platform looks in daily use.
Трив
An all-in-one platform for local service businesses. Website builder, booking, invoices, and CRM sit in one dashboard.
Цены Thryv
Thryv sells packages rather than simple per user seats.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Маркетинговый центр | 255 долларов в месяц | Local listings, SEO, and marketing campaigns |
| Кеап | 299 долларов в месяц | Sales and marketing automation for growing teams |
Pricing verified August 2026.
Бесплатная пробная версия: Thryv advertises a free plan with limited features. Full Business Center and Marketing Center access is quoted by a sales rep.
Гарантия возврата денег: None published. Contract terms and cancellation rules are handled by your account manager.
📌 Примечание: Thryv packages bundle software and services. Website hosting, listing sync, and support are folded into the monthly fee.
⚠️ Pricing conflict: Our research notes say Thryv pricing starts at $20.00 per user per month with a one time onboarding fee of $250. Our verified data shows Marketing Center at $244/month and Keap at $299/month. Ask for written pricing details before you sign.
Основные преимущества Thryv
Here is where Thryv earns its price tag:
- Центр управления Thryv: A unified inbox pulls email, SMS, social messages, and web chats together. You respond to every customer from one screen.
- Online booking: Clients book appointments 24/7. Typical users report a 61% increase in bookings.
- Client portal estimates: Customers schedule visits, sign documents, and make payments in a secure portal.
- Расширенные местные объявления: Business information syncs across 50+ listing sites. Reviews are gathered in one place.
- SMS marketing messages: Электронная почта, запускаемая по триггерам, и текст campaigns send personalized offers automatically.
- ThryvPay and invoices: Digital document signing and an online payment processor help service businesses get paid faster.
- Конструктор сайтов: You get a professional site plus 24/7 support from the Thryv team.
Что заметила наша команда
Our writer signed up for Thryv and worked through setup, booking, and invoicing. Here is what stood out from that hands-on time:
Плюсы и минусы Thryv
✅ Плюсы
- Website, booking, payments, and CRM in one dashboard
- Owners save an average of 20 hours per week on admin work
- The AI Response Tool drafts replies to reviews quickly
- 24/7 support and TeamChat for internal messages
❌ Минусы
- Package pricing starts far above most CRM tools
- Onboarding fees and contract terms are quoted by phone
- Sales pipeline depth is thinner than a dedicated CRM system
- Its 2.6 rating reflects billing and cancellation complaints
Сравнение характеристик
These two products overlap less than the category name suggests. Below are ten areas where the gap between them shows up in daily work.
| Особенность | Капсульная CRM | Трив |
|---|---|---|
| Начальная цена | 18 долларов США/пользователь/месяц | 244 доллара в месяц |
| Бесплатный план | ✅ | ❌ |
| Множественные каналы продаж | ✅ | ❌ |
| Пользовательские поля | ✅ | ✅ |
| Конструктор сайтов | ❌ | ✅ |
| Appointments and Payments | ❌ | ✅ |
| Управление онлайн-репутацией | ❌ | ✅ |
| Google Workspace Sync | ✅ | ❌ |
| Лучше всего подходит для | Sales teams tracking deals | Местные предприятия сферы услуг |
1. Contact Management and Customer Data
Капсульная CRM-система: Contact records hold notes, emails, files, and social profiles in one view. Everything a team needs to understand a client sits on a single screen. That centralized customer data is the core of the product.
Thryv: Client records live in Thryv Business Center alongside appointments and invoices. TeamChat keeps internal messages between other team members out of customer threads. The focus is service history rather than deal history.
2. Sales Pipeline and Lead Management
Капсульная CRM-система: You can build multiple sales pipelines with your own stages. Sales opportunities carry a value, an owner, and a close date. Lead management follows the shape of your sales cycle instead of a fixed template.
Thryv: Market Builder aims at lead generation from local search rather than pipeline stages. New leads arrive from listings, web chat, and calls. Deal tracking exists, but it is thinner than a dedicated CRM system.
3. Task Tracking and Getting Paid Faster
Капсульная CRM-система: Tasks link to a person, a deal, or a project board. Tracks turn repeatable business processes like onboarding into templated checklists. Calendar sync with Outlook and Gmail keeps deadlines visible.
Thryv: Work after the sale is the strong point here. Estimates, digital document signing, and ThryvPay invoices sit in the same flow as appointments. That is how owners stay organized and get paid faster.
4. Email Marketing and Marketing Campaigns
Капсульная CRM-система: The Transpond integration adds email marketing inside the CRM. You can run marketing campaigns against saved contact lists. Mailchimp remains available if your sales and marketing stack already uses it.
Thryv: Marketing automation covers email plus SMS marketing messages triggered by customer actions. Social posts are scheduled from the same place. This is broader than what Capsule offers out of the box.
5. Reporting Tools and Analytics
Капсульная CRM-система: The sales dashboard shows conversion rates, pipeline health, and revenue forecasting. You can generate reports on activity and performance from paid tiers upward. Reporting features are missing from the free version.
Thryv: Campaign analytics measure which ads, listings, and messages bring calls. Reporting tools lean toward marketing return rather than deal forecasting. That fits owners who buy leads and want to see the payback.
6. Integrations and Add Ons
Капсульная CRM-система: Over 60 native connections cover Ксеро, QuickBooks, and Mailchimp. Zapier and Automate.io open more than 1,000 other integrations. Google Workspace, once branded G Suite, connects for contacts and calendar.
Thryv: The suite is closed by design, so most tools you need are already inside it. Website analytics track visitors without a third-party script. Fewer add ons means less setup, but also less freedom.
⚠️ Предупреждение: Capsule syncs one way with Google Workspace and Microsoft 365. Updates made in Capsule do not push back into those services, so full integration is not what you get.
7. Ease of Use and Everyday Workflow
Капсульная CRM-система: The interface is intuitive enough that new users rarely need training. G2 reviews describe it as clean and quick to learn. Teams get moving without a dedicated administrator.
Thryv: There is more to learn because the platform does more. The AI Response Tool drafts replies to reviews, which cuts a slow daily chore. Onboarding is guided, and 24/7 support answers setup questions.
8. Mobile Access and Online Presence
Капсульная CRM-система: iOS и Android apps cover contacts, tasks, and pipeline updates. G2 reviews call the mobile app handy but ask for polish. There is no reputation or listings feature at all.
Thryv: Online reputation management is a headline feature. Business details sync across 50+ sites and reviews land in one queue. For a shop that depends on local search, that matters more than pipeline depth.
9. Customization and Extra Services
Капсульная CRM-система: Custom fields, tags, and custom pipelines shape the CRM around your business. Project boards extend account management past the closed deal. Everything is self-serve.
Thryv: SEO services are sold as done-for-you work, not just software. An account manager handles listings, keywords, and site changes. You buy outcomes and give up some hands-on control.
10. Ценообразование и стоимость
Here are both price lists side by side.
| Уровень плана | Капсульная CRM | Трив |
|---|---|---|
| Бесплатно | $0 | ❌ |
| Вступительный платный план | Starter: $18/user/month | Маркетинговый центр: 244 доллара в месяц |
| Высший уровень | Growth: $36/user/month | Keap: 299 долларов в месяц |
Капсульная CRM-система: A three-person team on Starter pays $54 a month. Cost scales with headcount, so a large team gets expensive. For small businesses under ten seats, it stays cheap.
Thryv: The $244 monthly fee is flat, not per user. That price includes services a CRM does not provide, like a website and listing sync. Compared against agency fees, the math looks different than a straight software comparison.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Бесплатный план для начала | Капсульная CRM | 250 contacts at no cost |
| Множественные каналы продаж | Капсульная CRM | Custom stages per sales cycle |
| A website and booking | Трив | Builder and calendar included |
| Review and listing control | Трив | Syncs across 50+ sites |
| Low cost per user | Капсульная CRM | $18 per user per month |
| Простая в настройке настройка для начинающих. | Капсульная CRM | Little training needed |
💰 Ваш бюджет
Capsule costs less than a single Thryv package until you pass roughly thirteen seats. If cash is tight, the free version buys you time to test the workflow.
🔌 Ваш технологический стек
Already running Xero, Mailchimp, and Google Workspace? You can use Capsule alongside them, while Thryv expects to replace several of those tools.
📞 How You Win Work
If deals come from outbound calls and referrals, a pipeline tool wins. If they come from local search and phone enquiries, Thryv’s listings and booking do more.
🎓 Ваш уровень опыта
Capsule is easier for a first CRM because there is less to configure. Thryv gives you an account manager, which suits owners who would rather delegate the technology.
🆓 Бесплатные пробные версии и демо-версии
Test Capsule yourself with real customer data before you pay annually. Thryv runs a guided demo, so book time when you can ask about contracts and the onboarding fee.
🛟 Варианты поддержки
Capsule answers by email and has no help desk chat, which frustrates some reviewers. Thryv offers 24/7 support and staffed onboarding as part of the package.
🔐 Data and Security
Both platforms host your data in the cloud with role-based access for employees. Ask each vendor about export rights and security documentation before migrating records.
Руководство по переключению
Already using one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Thryv?
✅ Что вы получите:
- A website builder and hosted professional site
- Online booking, estimates, and ThryvPay invoices
- Listing sync and review replies in one dashboard
❌ Что вы потеряете:
- The free plan and low per-seat pricing
- Multiple custom sales pipelines and project boards
- Sixty-plus native integrations and Zapier links
📋 Как переключиться:
- Export contacts, notes, and open opportunities to CSV
- Book a Thryv demo and confirm contract terms in writing
- Let onboarding import your records and rebuild your calendar
🔄 Switching from Thryv to Capsule CRM?
✅ Что вы получите:
- A far lower monthly bill for a small team
- Deeper pipeline stages, custom fields, and tags
- Freedom to pick your own бухгалтерский учет and email tools
❌ Что вы потеряете:
- Website hosting, SEO services, and listing management
- Client portal booking, payments, and document signing
- 24/7 support and a named account manager
📋 Как переключиться:
- Download contacts, invoices, and documents from Thryv
- Open a Capsule account and import the contact file
- Rebuild pipelines, then arrange website hosting elsewhere
Что не было рассмотрено в нашем обзоре
This comparison looked at small businesses and lean sales teams. We did not measure call quality inside Thryv, test either mobile app against heavy field use, or price out custom SEO retainers. Non profits, franchises, and regulated industries have needs we did not cover. There is no perfect CRM for every business, so treat these notes as a starting point.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Цены | Капсульная CRM |
| 🚀 Contact and Pipeline Features | Капсульная CRM |
| 📣 Автоматизация маркетинга | Трив |
| 📊 Функции формирования отчетов | Капсульная CRM |
| 👶 Простота использования | Капсульная CRM |
| 🔌 Интеграции | Капсульная CRM |
| 🌐 Online Presence and Booking | Трив |
| 🏆 Общий победитель | Капсульная CRM |
🏆 WINNER: CAPSULE CRM
Capsule CRM wins 5 out of 7 categories.
Лучше всего подходит для: Contact management, sales pipeline tracking, and small businesses buying their first CRM software
Capsule CRM and Thryv sell to different rooms. Capsule is a focused CRM solution for teams that track deals and want clean customer records at $18 per user.
Thryv is a business operating system for local service companies. Booking, invoices, listings, and a site builder in one place can be worth real money to a plumber or a salon owner.
Thryv is a great tool if you want fewer vendors and less admin. But for pure CRM work, Capsule gives you more control for a fraction of the price. That is why it takes the win here.
Больше информации о Capsule CRM по сравнению с другими решениями.
Here is how Capsule stacks up against other CRMs worth a look.
Capsule CRM выигрывает по следующим параметрам: Flat $18 seat pricing, faster setup with no admin, project boards for post-sale delivery
HubSpot побеждает по следующим показателям: A far bigger free tier, native marketing automation, and a much deeper app marketplace
Капсульная CRM против Пайпдрайв
Capsule CRM выигрывает по следующим параметрам: A genuine free plan, simpler contact records, and Tracks for repeatable checklists
Pipedrive побеждает в следующих условиях: Sharper pipeline forecasting, richer activity goals, and a stronger sales reporting suite
Capsule CRM выигрывает по следующим параметрам: Shorter learning curve, cleaner mobile apps, and no need for a certified partner
Zoho CRM выигрывает по следующим параметрам: Scripting and custom modules, a wider product suite, and cheaper entry seats
Capsule CRM против Freshsales
Capsule CRM выигрывает по следующим параметрам: Predictable pricing, tidy contact records, and easier handover between other team members
Freshsales побеждает по следующим показателям: Built-in phone and chat, AI lead scoring, and tighter help desk ties through Freshworks
Больше информации о Thryv в сравнении с другими сервисами.
Thryv competes with other platforms built for local business owners.
Thryv побеждает по следующим показателям: Done-for-you listing sync, staffed onboarding, and 24/7 phone support for non-technical owners
GoHighLevel побеждает в следующих матчах: Agency reselling, deeper funnel building, and lower monthly cost for hands-on marketers
Thryv побеждает по следующим показателям: Website hosting, review management, and appointment booking for walk-in trades
Кип побеждает по следующим пунктам: Multi-step campaign logic, sales pipeline automation, and a longer track record with coaches
Thryv против ActiveCampaign
Thryv побеждает по следующим показателям: Payments, scheduling, and a client portal that ActiveCampaign simply does not include
ActiveCampaign побеждает по следующим показателям: Email deliverability, segmentation depth, and far cheaper entry pricing
Thryv побеждает по следующим показателям: Local search visibility, invoicing, and services bundled with the software
HubSpot побеждает по следующим показателям: Free entry point, reporting depth, and room to grow into a full revenue platform
Часто задаваемые вопросы
Для чего используется Capsule CRM?
It stores contact records, tracks sales opportunities through pipeline stages, and manages tasks. Small businesses use it to keep customer interactions and follow-ups in one place.
Сколько стоит Capsule CRM?
The free version costs $0. Starter is $18 per user per month and Growth is $36 per user per month, verified August 2026.
Thryv — это CRM-система?
Yes, but it is more than that. Thryv bundles customer relationship management with a website builder, booking, invoicing, and listing management for local service businesses.
Thryv входит в «Желтые страницы»?
Thryv Holdings grew out of a group of Yellow Pages directory companies. It now sells software and marketing services from its Dallas, Texas headquarters.
Which is the best CRM software for a малый бизнес?
For deal tracking on a budget, Capsule wins this comparison at $18 per seat. Choose Thryv only if you also need a site, bookings, and payments.
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