Выбор правильного ИТ-менеджмент tool is tough, isn’t it?
You need a platform that handles daily tasks but also makes your work smarter.
Without the right fit, you spend too much time on repetitive jobs.
This slows things down and keeps you from focusing on bigger goals.
But what if a tool could actually think for you?
What if it could automate chores or help solve problems with AI?
This article will dive deep into Atera vs SyncroMSP.
We’ll explore their smart features, like AI automation, to help you pick the best IT manager for your team.
Let’s find the platform that makes your life easier and your IT run smoother!
Обзор
To bring you the clearest picture, we didn’t just look at features on paper.
We deeply explored both Atera and SyncroMSP, testing how they handle real-world IT tasks.
This hands-on approach enables us to demonstrate exactly what each platform has to offer.
Ready to see how Atera’s cutting-edge AI can transform your IT operations and save you money? Join the 1000s of businesses already benefiting.
Цены: It has a free plan. Paid plan starts at $129/month
Основные характеристики:
- Autonomous IT
- AI Agents & Remote Monitoring
- Seamless Patch Management
- Smart Ticketing & Helpdesk
Streamline your IT with SyncroMSP’s all-in-one platform. Get integrated RMM, PSA, and smart ticketing for seamless operations. Start your free trial today!
Цены: It has a free plan. Paid plan starts at $129/month
Основные характеристики:
- Integrated RMM & PSA
- Unlimited RMM agents
- Smart Ticket Management
What is Atera?
So, what exactly is Atera? Think of it as a smart, all-in-one toolkit for your IT needs.
It’s designed to help you manage computers, fix problems, and generally keep your tech running smoothly.
Наше мнение
Откройте для себя Atera! Присоединяйтесь к более чем 13 000 клиентов в более чем 120 странах. Экономьте на билетах на 35% с помощью AI Copilot.
Основные преимущества
- Повышайте производительность команды в среднем на 11–13 часов каждую неделю.
- Достичь 97% успеха в установке исправлений для защищенных систем.
- С легкостью управляйте 6 миллионами устройств.
- Создавайте сценарии с помощью AI Copilot, точность которых составляет 90%.
- Решайте 50% заявок автоматически.
Цены
Выиграть предлагает бесплатную пробную версию и ряд вариантов ценообразования. Вот разбивка:
- План MSP Pro: От 129 долларов в месяц
- План роста MSP: 179 долларов в месяц
- План питания MSP: 209 долларов в месяц
- План сверхдержавы MSP: Свяжитесь для уточнения цен.
- Профессиональный план ИТ-отдела: Начинается от 149 долларов в месяц
- План эксперта ИТ-отдела: 189 долларов в месяц
- Генеральный план ИТ-отдела: 219 долларов в месяц
- План развития ИТ-отдела предприятия: Свяжитесь для уточнения цен.
Плюсы
Минусы
What is SyncroMSP?
What is SyncroMSP all about?
It’s your complete toolkit, made for IT managers and service providers.
This platform brings together everything you need, from managing устройства to handling customer requests.
It’s designed to simplify your daily work.
Основные преимущества
- Универсальный инструмент: RMM, PSA, удаленный доступ.
- Цены за технологию: Доступно для растущих команд.
- Интегрированный биллинг: Оптимизируйте процессы выставления счетов.
- Скриптовый движок: Легко автоматизируйте сложные задачи.
- Встроенная система продажи билетов: Управление запросами в службу поддержки.
- Хорошее сообщество: Получите помощь от других пользователей.
Цены
- Основной план: 129 долларов в месяц за пользователя.
- План Team: 179 долларов в месяц за пользователя.
Плюсы
Минусы
Сравнение характеристик
Let’s dive into the core features of Atera and SyncroMSP.
We’ll compare how each platform handles crucial IT tasks, helping you determine which one best fits your needs.
1. AI Capabilities
Both platforms use AI to make your work easier, but they do it in slightly different ways.
- Atera: Focuses on Автономный IT with its IT Autopilot and AI Copilot. IT Autopilot can resolve up to 40% of routine tasks autonomously, like password resets. AI Copilot assists technicians with script generation and summarizing remote sessions, aiming for a response time of 0.1 seconds.
- SyncroMSP: Offers native AI capabilities primarily through Smart Ticket Management. This includes AI Ticket Classification (categorizing tickets into 45+ categories), Smart Ticket Search, and Ticket Sentiment Analysis to prioritize issues. Syncro offers Guided Ticket Resolution with human-approved checklists.
2. Monitoring
Keeping an eye on your systems is key. Both tools offer robust monitoring, but their strengths vary.
- Atera: Provides real-time monitoring for network infrastructure, servers, and endpoint devices. It uses threshold-based alerts for CPU usage, disk space, and network activity. It also offers Network Discovery, which scans and lists all assets.
- SyncroMSP: Offers continuous system monitoring with real-time alerts. It tracks activity, network devices, and can monitor disk usage. Syncro also has a Network Discovery solution to streamline operations.
3. Remote Access
When something goes wrong, you need quick access to information. Both platforms offer удаленный доступ, but the user experience may vary.
- Atera: Offers robust remote access tools, including integrations with AnyDesk and TeamViewer. You can access multiple screens, transfer files, and control devices even when the system is unattended. They emphasize secure remote sessions with TLS and 256-bit AES encryption.
- SyncroMSP: Includes a free Splashtop license for one-click remote sessions. It provides various background tools, such as Event Viewer and PowerShell access. Some users note that its native remote tool can be less robust than third-party integrations, and its multi-monitor support might require switching screens.
4. Patch Management
Keeping software up to date is vital for безопасность. Both offer automated управление исправлениями.
- Atera: Provides automated patch management for Windows, Мак, and Linux. It allows for customizable patching policies and offers a 97% patch success rate. You can schedule deployments and test patches before rolling them out.
- SyncroMSP: Detects missing patches and pushes out OS and third-party application updates. You can schedule patches and use its scripting engine for automation. Syncro’s patch management is generally well-regarded for its functionality.
5. Ease of Use & Dashboard
How easy are these tools to navigate and use on a daily basis? The dashboard experience plays a big role.
- Atera: Known for its user-friendly interface and ease of use. Its dashboard provides a clean, unified view of your IT environment. Many users find it easy to set up and get started quickly.
- СинкроМСП also aims for ease of use and is highly rated. However, some users mention that its dashboard could benefit from more customization options and that its interface might feel less modern compared to Atera.
6. Scripting & Automation
Automating repetitive tasks saves a lot of time. Both platforms offer strong scripting capabilities.
- Atera: Features a powerful scripting tool that can generate scripts from natural language queries using its AI. These scripts can then be integrated into automation profiles. It helps automate tasks like system updates and temporary file deletion.
- SyncroMSP: Boasts a robust scripting engine supporting PowerShell, VBScript, Мак, and batch scripting. Syncro offers a community script library with hundreds of ready-to-go scripts. You can customize and automate workflows extensively by activating scripts through ticket automations.
7. Pricing Model/Value
Understanding the pricing model is crucial for long-term value.
- Выиграть uses a per-technician pricing model, meaning you pay a flat fee per technician, regardless of the number of endpoints managed. This offers predictable costs and can be very cost-effective for growing businesses with many devices.
- SyncroMSP: Also uses a per-user pricing model, with unlimited RMM agents. This means Syncro offers a flat fee per user, similar to Atera, which is beneficial for scalability without increasing costs per device. Both provide good value for their respective feature sets.
What to Look for When Choosing an IT Management Platform?
When picking an IT management tool, it’s a logical choice to think beyond just the main features.
Here are some other things to consider without fluff:
- Remote management is a must. Can you directly help clients and fix issues from anywhere?
- Look at add ons. Does the platform allow you to expand its function with extra tools you might need позже?
- Understand billing clearly. How will costs change as your бизнес grows or needs improvements?
- How quickly can they respond to your questions or problems? You don’t want to worry about long waits.
- Documentation matters. Is there clear information to help you and your team use the software well?
- Учитывать время простоя. How does the platform help prevent issues that stop work? What action can it take automatically?
진행률 표시줄 레이블
After looking closely at both Atera and SyncroMSP, making a choice isn’t always easy.
Both tools are great for managing IT.
However, if we had to pick one for most teams in 2025, we’d lean towards Выиграть.
Why Atera? It really shines with its smart AI features, like IT Autopilot.
This helps you get more done, letting the AI handle many tasks for you.
It’s also super easy to use, which saves you time learning new things.
SyncroMSP is a strong choice too, especially for its all-in-one feel.
But Atera’s focus on AI-driven efficiency and user-friendly design gives it a slight edge for boosting your team’s work.
Trust our deep dive to guide your next big IT decision!
Часто задаваемые вопросы
What is the main difference between Atera and SyncroMSP?
Atera focuses heavily on AI automation with IT Autopilot, aiming for high technician efficiency. SyncroMSP offers a strong all-in-one RMM/PSA with native AI for ticketing.
Which platform is better for small IT teams?
Both Atera and SyncroMSP offer per-technician/user pricing, making them cost-effective for smaller teams. Atera’s ease of use and AI automation might offer a quicker start for some.
Do Atera and SyncroMSP offer free trials?
Yes, both Atera and SyncroMSP typically offer free trials. This allows you to test their features and determine which platform best suits your IT management needs before committing.
Can these platforms manage Mac and Linux devices?
Yes, both Atera and SyncroMSP provide remote monitoring and management capabilities for Windows, Mac, and Linux endpoints, ensuring broad device support for your IT environment.
How do their AI features compare for daily tasks?
Atera’s AI focuses on autonomous task resolution and script generation. SyncroMSP’s AI focuses on intelligent ticket classification, sentiment analysis, and guided resolution to streamline helpdesk operations.
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