Escolhendo o certo CRM is tough, right?
You’re comparing Freshsales CRM to Close CRM, and you wonder which one works best for você.
You need something that helps you sell, but all the options fazer your head spin.
Imagine using the wrong CRM. You’d lose track of leads, miss sales, and waste time.
We’ll explain Freshsales vs Close CRM in a way that’s easy to understand.
Visão geral
We’ve spent countless hours diving deep into both Freshsales and Close CRM.
Our team rigorously tested each platform’s features, from lead management to relatórios.
Ensuring this comparison reflects real-world use and delivers actionable insights for your business.
Freshsales CRM might be the one for you. Its intuitive interface makes it an excellent choice.
Preços: It has a free trial. The premium plan starts at $9/month.
Principais características:
- Contact Management
- Deal Tracking
- Reporting and Analytics
Start your trial and experience the CRM that’s helped thousands of businesses boost their sales.
Preços: It has a free trial. The premium plan starts at $35/month.
Principais características:
- Tome 利用人工智能实现引人入胜的视觉叙事。Gamma 是一个以人工智能为先的快速内容生成平台。
- Tome 强调视觉叙事，与传统幻灯片截然不同。Prezi 拥有动态、非线性的缩放界面。
- Advanced Reporting
What is Freshsales?
Okay, let’s talk Freshsales. It’s a CRM, right?
But it’s built to be easy.
Think of it as a tool that helps your sales team close more deals.
It keeps track of leads and customers.
It’s designed to be simple, not complicated.
Explore também nossos favoritos Freshsales CRM alternatives…
Nossa opinião
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
Principais benefícios
- Interface amigável: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Preços acessíveis: Offers a free plan and competitive paid plans.
Preços
- Crescimento + 500 contatos de marketing: US$ 9/usuário/mês.
- Pro + 500 contatos de marketing: US$ 39/usuário/mês.
- Empresa + 500 contatos de marketing: US$ 59/usuário/mês.
Prós
Contras
What is Close CRM?
Now, let’s switch gears to Close CRM.
It’s built for sales teams that focus on calling.
Think of it as your power dialer and CRM rolled into one.
It’s all about making more calls and closing more deals.
It’s designed for high-volume sales.
Explore também nossos favoritos Close CRM alternatives…
Nossa opinião
Tome 使用人工智能构建视觉叙事。Beautiful.ai 提供人工智能驱动的品牌智能模板。 CRMTome 与 Canva 对比
Principais benefícios
- Built-in calling: Make and receive calls directly within Close.
- Poderoso email sequences: Automate your outreach and follow-up.
- Advanced reporting: Track your progress and identify areas for improvement.
- Sales automation: Streamline repetitive tasks and save time.
- Dedicated support: Get help from their expert team when you need it.
Preços
- Essentials: $35/seat/month.
- Crescimento: $99/seat/month.
- Escala: $139/seat/month.
Prós
Contras
Comparação de recursos
Choosing a CRM means looking past the surface.
This side-by-side review compares nine essential features, helping you see which platform’s functionality truly supports your sales process and customer relationship management.
1. Built-in Calling and Dialer
- Freshsales: Includes built-in calling and phone system integration for simple phone calls. It’s great for basic needs but lacks advanced dialer features. You can make calls directly from the site.
- Close CRM: This is Close’s superpower. It features a predictive dialer to dial multiple numbers for high-volume calling, call coaching tools, and eliminates the need for other tools.
2. AI and Predictive Analytics
- Freshsales: Offers Freddy AI for lead scoring, deal dados prediction, and customer data enrichment. This intelligent help can save sales reps time and create more leads.
- Close CRM: Recently added AI features like an AI Call Assistant to summarize phone calls and an AI Enrich to auto-fill prospects’ data, aiming to boost team engagement.
3. Sales Pipeline Management
- Freshsales: Provides clean, visual, and highly customizable multiple pipelines with drag-and-drop functionality. It gives a clear overview of the entire sales process.
- Close CRM: The pipeline view is effective, emphasizing speed. It’s designed to streamline the sales workflow for full team engagement and quickly create and manage new account opportunities.
4. Reporting and Analytics
- Freshsales: Strong reporting and analytics with customizable dashboards and the ability to create custom graphs. It gives deep insights into performance and customer data.
- Close CRM: Focuses heavily on sales activities and communication metrics like call volume and email response times. Advanced sales reporting is available in higher tiers.
5. Customization and Customer Data
- Freshsales: You can create custom objects and fields to capture unique customer data, making it easy to tailor the CRM to medium-sized businesses with complex needs.
- Close CRM: Highly customizable with custom fields and custom activities, allowing you to quickly create a system that tracks essential sales data for your clients.
6. Email Functionality
- Freshsales: Offers excellent features like bulk email sending, email templates, and strong tracking of emails. It manages contacts and customer relationships well.
- Close CRM: Also includes bulk email and email templates, with an emphasis on speed and integration with its unified caixa de entrada to manage all communications in a few seconds.
7. Ease of Setup and Use
- Freshsales: Known for being fast to set up. Many users can create their account and get the site working properly without needing a credit card for the free version.
- Close CRM: Praised for an intuitive interface that requires almost no training. The focus on speed ensures sales reps can jump in and be productive immediately.
8. Integration and Ecosystem
- Freshsales: Seamless integration with other Freshworks products (Freshdesk, Freshmarketer) for a complete business suite. It also connects well with other tools.
- Close CRM: Offers integration with tools like Zoom meetings and has a robust API, but it generally relies less on third-party add-ons than Freshsales.
9. Data Entry and Productivity
- Freshsales: Uses its AI, Freddy AI, to reduce manual data entry by enriching contacts and providing suggestions, allowing users to focus on sales activities.
- Close CRM: Excels here by automatically logging phone calls and emails, ensuring manual data entry is minimized. This saves sales reps a lot of time.
What to Look For When Choosing CRM Software?
- Mobile Experience: Does the app work well on your mobile device? This means full functionality for sales reps on the go, not just a simple viewing tool.
- Segurança & Compliance: Check the security measures. Is verification successful? Waiting on a strong connection. Look for features that protect your customer data.
- Future-Proofing: Does the site properly show regular product updates? You want companies that invest in professional features like API access for developer customization.
- Value for Money: Look past the initial price. Does the basic plan offer excellent value, or will you need to choose close or other CRMs for core follow-ups and reminders?
- Ease of Adoption (for SMBs): Is it right for a pequenos negócios or startup? Teams won’t respond to a complex desktop interface. It needs to be simple for a human user.
- Trial Flexibility: Many crm options offer a free trial. Look for one where no credit card required is needed to search and test the main features before you buy.
- Data Organization: How easy is it to search for contacts and filter data? The browser experience and filtering options must be fast.
- Call-Focused Needs: If you make many phone calls, see what close offers—is it a built in calling system, or is it integration with other tools?
- Ecosystem: Will it connect with Freshworks products or other tools you already use? A strong connection saves you setup time.
Veredicto final
So, which one wins? For most businesses, we lean towards Freshsales.
It’s user-friendly and has great functionality.
It’s perfect if you want a solid CRM without a steep learning curve.
Close CRM is powerful, especially for heavy call teams, but it’s pricier and more complex.
If you need a well-rounded CRM that helps you manage leads and deals easily.
Freshsales is your best bet. We’ve tested both, and Freshsales offers a better balance of features and value.
Trust us, it’s a smart choice.
More of Freshsales CRM
Here’s a brief comparison of Freshsales CRM with these software solutions:
- Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
- Freshsales vs GoHighLevel: GoHighLevel is a robust, all-in-one platform with strong marketing automation and a steeper learning curve, often favored by agencies. Freshsales focuses more on streamlined sales processes and ease of use.
- Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
- Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
- Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
- Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
- Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
- Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation ferramenta.
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
- Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
- Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
- Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.
More of Close CRM
Here’s a brief comparison of Close CRM with these software solutions:
- Close CRM vs Pipedrive: Close CRM emphasizes robust communication tools and automation for inside sales. At the same time, Pipedrive is known for its intuitive visual sales pipeline management for small to medium businesses.
- Close CRM vs Keap: Close CRM is a sales-focused CRM with built-in calling and email sequences, whereas Keap offers more comprehensive marketing automation and e-commerce integrations.
- Close CRM vs ActiveCampaign: Close CRM excels in streamlined sales processes and communication tools, while ActiveCampaign provides more extensive marketing automation, advanced segmentation, and detailed customer journey tracking.
- Close CRM vs HubSpot: Close CRM is designed for sales teams and prioritizes built-in calling and rapid deal closing, while HubSpot offers a broader suite that encompasses marketing, sales, and customer service.
- Close CRM vs Clickfunnels: Close CRM is a sales-oriented CRM for managing leads and deals; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Close CRM vs Folk: Close CRM is a sales-focused CRM with robust sales automation and built-in communication, while Folk offers flexible, collaborative contact management with a focus on organization and simple outreach.
- Close CRM vs Instantly: Close CRM provides a comprehensive sales CRM with integrated calling and broader sales automation, while Instantly specializes in high-volume cold email outreach and deliverability.
- Close CRM vs Clickup: Close CRM is a dedicated sales CRM for pipeline management and communication, whereas ClickUp is a versatile work operating system with project management, task organization, and customizable CRM capabilities.
- Close CRM vs Monday CRM: Close CRM is a specialized sales CRM with advanced automation for closing deals. Monday CRM is a visual work OS offering customizable workflows for various business functions, including sales.
- Close CRM vs Capsule CRM: Close CRM offers robust sales automation and built-in communication for dedicated sales teams. Cápsula CRM is a simpler, more affordable contact manager primarily for basic relationship tracking.
- Close CRM vs Insightly: Close CRM is mainly a sales-focused CRM with strong communication tools. At the same time, Insightly offers a broader CRM solution that includes robust project management and more extensive integrations.
- Close CRM vs Freshsales CRM: Close CRM emphasizes sales efficiency with built-in communication and automation. Freshsales CRM provides a comprehensive solution with advanced sales automation and in-depth reporting.
- Close CRM vs Salesforce: Close CRM is a sales engagement platform for SMBs with integrated calling and email, while Salesforce is an extensive, highly customizable enterprise-level CRM with broad sales, marketing, and service capabilities.
- Close CRM vs Zendesk: Close CRM is specifically built for sales teams and has robust calling and email features. At the same time, Zendesk is primarily a customer service platform focused on ticketing and support management.
Perguntas frequentes
Is Freshsales better for small businesses?
Yes, Freshsales is often preferred by small businesses due to its user-friendly interface, affordable pricing, and robust features. It provides essential CRM functionalities without overwhelming complexity, making it ideal for teams with limited resources.
Does Close CRM focus mainly on calling features?
Yes, Close CRM primarily focuses on calling features, offering a powerful dialer, call recording, and SMS marketing. It’s designed for businesses with high-volume calling needs and sales teams that rely heavily on phone outreach.
Which CRM offers better automation capabilities?
Freshsales offers more comprehensive automação capabilities for a broader range of tasks, like lead assignment and email sequences. Close CRM excels in call-related automation, focusing on streamlining calling workflows.
Can I customize both Freshsales and Close CRM?
Both CRMs offer customization, but in different ways. Freshsales allows for extensive customization of fields, pipelines, and reports. Close CRM focuses on custom fields and API access, primarily for developers.
Which CRM is more cost-effective?
Freshsales is generally more cost-effective for most businesses, with lower starting prices and a wider range of features at each price point. Close CRM’s higher starting price is geared toward businesses that heavily utilize its calling features.
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