⚡ 간단 평가:
- 가격: SugarCRM starts at $59 per user per month. Agile CRM starts at $8.99, and it has a free version.
- 다음과 같은 경우에 가장 적합합니다: SugarCRM suits mid-size and large B2B teams in manufacturing and distribution. Agile CRM suits small and medium businesses.
- 주요 차이점: SugarCRM sells three product lines (Sugar Market, Sugar Sell and Sugar Serve). Agile CRM packs sales, marketing and service into a single platform.
- 저희가 선택한 제품: SugarCRM, because its deployment choices and API access fit teams with specific 사업 필요.
The cheaper CRM software is not always the wrong pick.
Agile CRM costs a fraction of what SugarCRM charges per user.
But price is the smallest gap between these two tools.
One is built for complex sales teams. The other is built for lean ones.
Here is how each CRM platform handles your data, your leads and your money.
개요
This SugarCRM vs Agile CRM comparison covers pricing, core features and ease of use.
We reviewed documentation, pricing pages and user reviews for both tools.
Our writers also spent hands-on time inside each system.
해당 내용은 아래 '우리 팀이 발견한 사항' 섹션에 나와 있습니다.
By the end, you will know which CRM fits your company.
SugarCRM이란 무엇인가요?
SugarCRM is CRM software built for relationship-driven B2B companies.
It splits into three arms: Sugar Market, Sugar Sell and Sugar Serve.
Sugar Market handles marketing automation, social media and SEO 일하다.
Sugar Sell covers sales 오토메이션, reports and product management.
Sugar Serve adds smart routing, case tracking and a unified console for service teams.
The 2026 strategy is called Precision Selling. It blends CRM and ERP data into AI guidance for sellers.
🏆 Winner: SugarCRM
Built for manufacturing, wholesale and distribution teams. Supports over 30 languages and multiple currencies. Deploy on-premises or in the cloud.
SugarCRM 가격 책정
Here is what SugarCRM costs in 2026. All three tiers are billed per user.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기준 | 사용자당 월 59달러 | 소규모 영업팀이 시작합니다 |
| 고급의 | 사용자당 월 85달러 | Growing teams that need advanced workflows |
| 수상 | 사용자당 월 135달러 | 향상된 지원이 포함된 기업용 플랜 |
Pricing verified August 2026.
💡 Pricing conflict flagged: Our research notes list older tier names and figures, including Sugar Professional at $52 per user per month, Sugar Enterprise at $65, a popular tier near $80, and Sugar Market at $1,000 per month for 10,000 contacts. The table above uses our verified CRM prices instead. Check the vendor quote before you sign.
무료 체험: No free trial on most plans. Demos run through the sales team.
환불 보장: None published. Contracts are typically annual.
📌 메모: SugarCRM applies a ten user minimum across its tiers. Ten users on the entry tier is your real floor, so budget for ten seats even if only six people log in. Plans are usually billed annually.
⚠️ 경고: There is no free plan here. Add-on services, data migration and partner work can push your first-year SugarCRM cost well past the sticker price.
SugarCRM의 주요 이점
Here is what makes SugarCRM worth a look:
- 360도 고객 관점: Every interaction across departments sits in one record. Sales, marketing and service staff see the same history.
- 슈가프레딕트 AI: Domain-specific AI predicts lead conversion odds. It also suggests next best actions inside seller workflows.
- 심층적인 맞춤 설정: You can customize SugarCRM with drag and drop workflows, custom fields and layouts. No code is needed for most changes.
- 글로벌 진출: Support for over 30 languages and multiple currencies helps companies expanding across borders.
- Deployment freedom: Pick on-premises, private cloud or public cloud. Its open source CRM heritage lets you choose where data lives.
- Lower total cost than 세일즈포스: Vendor figures put rollout cost about 42% below Salesforce and total ownership about 32% lower.
The homepage below shows how the vendor frames guided selling for sales teams.
우리 팀이 발견한 점
우리의 작가 set up a SugarCRM instance and worked through the sales modules for several days. Here is what stood out:
SugarCRM의 장점과 단점
✅ 장점
- Deep customization without heavy coding for most changes
- Choice of on-premises, private cloud or public cloud hosting
- REST and SOAP APIs connect legacy and modern systems
- Industry versions for manufacturing, wholesale distribution and financial services
- Ranks above Salesforce on customer experience scores
애자일 CRM이란 무엇인가요?
Agile CRM is a cloud-based, all in one CRM for small and medium businesses.
It merges sales, marketing and service into one interface.
The company launched in 2013 and has offices in 인도 그리고 필리핀.
Over 15,000 customers use the platform, and G2 Crowd has named it a leader.
Contact management, email marketing, helpdesk and project tracking all sit in one place.
Built-in telephony and gamification badges round out the sales side.
준우승: 애자일 CRM
An affordable CRM for lean teams. The free plan covers up to 10 users. Web and mobile app access keeps reps working on the road.
애자일 CRM 가격 책정
Agile CRM offers four tiers, and one of them costs nothing.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 무료 | 무료 | Up to 10 users testing basic workflows |
| 기동기 | $8.99 | Solo founders and first-time CRM buyers |
| 정기적인 | $29.99 | 영업 및 마케팅 팀 확장 |
| 기업 | $47.99 | Larger teams that need every module |
Pricing verified August 2026.
무료 체험: The free version acts as the trial. No card is needed to create an account.
환불 보장: None published. Longer terms lower the price per user.
📌 메모: There is no setup fee and no user minimum. That is a real gap versus SugarCRM, where ten users is the floor.
⚠️ 경고: Reviews on email deliverability have turned harsh. G2 and Capterra reviews describe send rates falling by half twice inside one year. Test your mail volume on a paid month before you commit.
애자일 CRM의 주요 이점
Here is where Agile CRM earns its keep:
- Great price for lean teams: The Starter tier costs $8.99. The free plan covers up to 10 users at no cost.
- One interface, fewer silos: Sales, marketing and service share the same customer data. That cuts double entry.
- Drag and drop automation: Follow-ups, lead scoring and data entry run on visual rules. Building a workflow takes minutes.
- Web engagement tracking: You can watch site activity and trigger email campaigns from what visitors do.
- 달력 통합: Leads book meetings straight onto your calendar. It syncs with Google Calendar and Outlook.
- 게임화: Leaderboards and badges push friendly competition across a sales team.
The screen below shows how the vendor presents its all in one 정점.
우리 팀이 발견한 점
Our writer built a live pipeline in Agile CRM and ran a small email campaign through it. Here is what came out of that time:
The walkthrough below covers the same account setup step by step.
애자일 CRM의 장점과 단점
✅ 장점
- 최대 10명 사용자까지 무료 플랜, 설치비 없음
- Paid tiers start at $8.99 per user per month
- Sales, marketing and helpdesk share one interface
- Built-in telephony, gamification and calendar booking
기능 비교
Both tools cover the same three jobs. They just cover them at different depths.
Here are ten areas that decide which CRM system fits your sales process.
| 특징 | 슈가CRM | 애자일 CRM |
|---|---|---|
| 시작 가격 | 사용자당 월 59달러 | $8.99 |
| 무료 플랜 | ❌ | ✅ 최대 10명 사용자 |
| 판매 자동화 | ✅ | ✅ |
| 마케팅 자동화 | ✅ 설탕 시장 | ✅ |
| 서비스 자동화 | ✅ 설탕 제공 | ✅ Helpdesk |
| AI 리드 스코어링 | ✅ 슈가프레딕트 | ✅ 기본 |
| On-Premises Hosting | ✅ | ❌ |
| REST and SOAP APIs | ✅ | ✅ REST only |
| 내장형 전화 기능 | ❌ | ✅ |
| Loading... | Ten users | 없음 |
| 가장 적합한 대상 | Mid to large B2B firms | 중소기업 |
1. Sales Automation and Guided Selling
슈가CRM: Sales automation runs on guided selling. SugarPredict scores leads and pushes the next best action into the seller’s queue. The system pulls ERP data in, so quotes and orders sit beside the deal record.
애자일 CRM: Automation covers follow-ups, lead scoring and data entry. Rules are built with drag and drop blocks. It is faster to learn, but the logic stops at basic workflows rather than branching sales enablement paths.
2. Contact and Company Management
슈가CRM: Account records are built for sophisticated account management. One customer view spans sales, marketing and support, which suits firms with layered buying committees.
애자일 CRM: Contact management gives a 360-degree view of every interaction. Companies group contacts cleanly. Custom fields exist, but data mapping gets tight once a business grows past a few thousand contacts.
Company records sit one level above contacts, as shown here.
3. Deal Tracking and Sales Pipeline
슈가CRM: Automated sales workflows move deals through stages without manual nudging. Sales performance dashboards track product performance by line, which matters in wholesale and distribution.
애자일 CRM: The visual sales pipeline is the strongest part of the product. Deals drag between stages, and milestones are easy to rename. Reps see revenue generated per stage at a glance.
4. Marketing Automation and Landing Pages
슈가CRM: Sugar Market handles campaigns, social posting and SEO tasks. It is sold separately from Sugar Sell, so marketing teams add cost on top of seat pricing.
Campaign pages are built inside the same module.
애자일 CRM: Marketing automation, landing pages and email marketing come bundled at every paid tier. A/B testing and personalization are included. The template builder looks fine but resists changes outside its presets.
⚠️ 경고: Sugar Market is priced as its own product. Add it to a seat quote and your CRM prices change shape fast.
5. Web Engagement and Customer Queries
슈가CRM: Sugar Serve routes cases by rule and tracks them in a unified console. Service features are solid for B2B accounts, though they rate behind Zendesk on pure ticket volume.
애자일 CRM: Web engagement tools watch visitor behaviour and fire campaigns from it. The helpdesk turns customer queries into tickets and links them to a knowledge base article.
Ticket handling for service teams looks like this.
6. Calendar Integration and Scheduling
슈가CRM: Scheduling runs through custom URLs and portal links tied to each record. It works, but setup leans on an admin rather than a rep.
애자일 CRM: Calendar integration is a headline feature. Leads pick a slot from a shared link, and it syncs with Google Calendar or Outlook. Reps can also log calls in person or by phone.
7. Reporting, Analytics and Sales Forecasting
슈가CRM: Reporting is the clearer win here. Custom workflows feed dashboards, and revenue intelligence tools support sales forecasting across regions and currencies.
애자일 CRM: Analytics cover the basics of pipeline and campaign results. Reviews are blunt about the reporting module being poorly configured, and rebuilding a report takes patience.
8. Integrations and Software Development
슈가CRM: Native connectors plus third-party add-ons cover most stacks. REST APIs and SOAP APIs let a software development team wire in legacy systems and remove data siloes.
애자일 CRM: Third-party integrations cover mail, telephony, social channels and popular ecommerce CRM connectors. Coverage is good for an 중소기업 stack but shallower than what Sugar reaches.
9. Security, Deployment and Data Control
슈가CRM: You choose on-premises, private cloud or public cloud. That open source heritage means you decide where records live and avoid vendor lock-in.
Hosting choices are laid out during the account setup.
애자일 CRM: Cloud only. There is no self-hosted route, so data residency is set by the vendor. For most small businesses that is a non-issue.
10. 가격 및 비용
Here are the plans side by side.
| 층 | 슈가CRM | 애자일 CRM |
|---|---|---|
| 무료 | ❌ | 무료 |
| 기입 | 표준 요금제 — 사용자당 월 59달러 | Starter — $8.99 |
| 중간 | 고급 기능 — 사용자당 월 85달러 | Regular — $29.99 |
| 맨 위 | 프리미어 — 사용자당 월 135달러 | Enterprise — $47.99 |
슈가CRM: A ten seat floor on the Standard tier means roughly $590 per month before add-ons. You are paying for deployment choice, APIs and industry depth, not for a cheap seat count.
애자일 CRM: Ten seats on Starter land near $90. Even the top tier stays under fifty dollars per user. No plan offers unlimited users, but the free version removes the entry barrier entirely.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 빠듯한 예산 | 애자일 CRM | Free tier, then $8.99 |
| 온프레미스 데이터 제어 | 슈가CRM | Self-hosting available |
| Fewer than ten seats | 애자일 CRM | No user minimum |
| ERP and legacy connections | 슈가CRM | REST and SOAP APIs |
| 내장 통화 기능 | 애자일 CRM | Telephony included |
| Multi-currency selling | 슈가CRM | 30개 이상의 언어 지원 |
💰 예산
Ten seats of Sugar Standard cost about $590 monthly. The same ten employees on Agile Starter cost about $90.
🔌 사용 중인 기술 스택
Sugar connects to ERP and legacy systems through two API types. Agile covers the common SMB apps and little beyond them.
🏭 귀하의 업종
Manufacturing, wholesale and distribution firms get purpose-built Sugar versions. Agencies and shops selling online lean toward Agile.
🎓 귀하의 경험 수준
Sugar has a steep learning curve because the feature set is large. Agile teaches its core features in an afternoon.
📱 Your Mobile Needs
Both ship a mobile app for deals and tasks on the road. Agile’s web and mobile parity is the tighter of the two.
🛟 지원 옵션
Sugar runs a range from online support only up to 24/7 global response on premium tiers. Agile marketing promises great support, but reviews split hard between praise and complaints about slow bug fixes.
🆓 무료 체험 및 데모
Agile lets you create an account today and test billing later. Sugar routes you through a demo call first.
전환 가이드
Already running one of these? Here is what changes when you move.
🔄 Switching from SugarCRM to Agile CRM?
✅ 얻게 될 이점:
- A far lower monthly bill and no seat floor
- Built-in telephony and gamification for the sales team
- Booking links that leads use without admin help
❌ 잃게 될 것:
- On-premises and private cloud hosting choices
- SOAP API access for legacy systems
- Deep reporting and multi-currency processes
📋 전환 방법:
- Export contacts, companies and open deals from Sugar as CSV.
- Open the Agile free plan and map your custom fields first.
- Import records, then rebuild your workflows before adding seats.
🔄 Switching from Agile CRM to SugarCRM?
✅ 얻게 될 이점:
- Reporting and forecasting that survives real scale
- SugarPredict scoring inside the seller workflow
- Control over where your customer data is hosted
❌ 잃게 될 것:
- The free version and the sub-ten-seat pricing
- Telephony baked into the contact record
- An interface your team already knows
📋 전환 방법:
- Export your Agile contacts, deals and campaign history.
- Book a Sugar demo and confirm the seat count you must license.
- Use Sugar migration services or a partner to load and test the data.
저희 리뷰에서 다루지 않은 내용
This comparison focused on sales, marketing and service work for small to mid-size teams. We did not test custom module builds, partner-led rollouts or bulk licensing terms. Quoted figures reflect August 2026 and can move. If you run 200 seats or need audited data residency, your checklist will look different from ours.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 애자일 CRM |
| 🚀 영업 자동화 | 슈가CRM |
| 📣 마케팅 자동화 | 애자일 CRM |
| 📊 Reporting and Forecasting | 슈가CRM |
| 👶 사용 편의성 | 애자일 CRM |
| 🔌 통합 | 슈가CRM |
| 🔐 보안 and Deployment | 슈가CRM |
| 🏆 종합 우승 | 슈가CRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 of 7 categories.
다음과 같은 경우에 가장 적합합니다: mid-size B2B sales teams, manufacturing and distribution firms, and companies that need data hosted on their own terms.
These two products are not chasing the same buyer. SugarCRM is a full CRM platform for companies with complex account structures and an ERP behind them.
Agile CRM is a budget tool for a first sales stack. It bundles a lot into one screen at a price small businesses can absorb.
Agile wins on cost and speed of setup, and the free plan is a real offer, not a teaser. But the reporting gaps and shaky support record keep it in second place.
If your business plans to grow past a handful of reps, SugarCRM is the safer investment.
SugarCRM 비교
Here is how SugarCRM measures up against other CRM alternatives:
SugarCRM이 다음 분야에서 승리했습니다: lower total cost of ownership, self-hosting options, and higher customer experience scores
Salesforce가 다음 분야에서 우위를 점했습니다: app marketplace size, partner network depth, and out-of-the-box AI tooling
SugarCRM이 다음 분야에서 승리했습니다: ERP-aware data models, deployment choice, and industry-specific configurations
HubSpot이 다음 분야에서 우위를 차지했습니다: a usable free tier, faster onboarding, and content marketing tooling
SugarCRM이 다음 분야에서 승리했습니다: pipeline management, forecasting, and unified sales plus service records
Zendesk가 다음 분야에서 우위를 차지했습니다: ticket throughput, agent workspace polish, and self-service portals
SugarCRM이 다음 분야에서 승리했습니다: AI lead scoring, multi-currency selling, and legacy system connections
Insightly는 다음 항목에서 우위를 점합니다: lighter project tracking, simpler admin, and lower entry pricing
애자일 CRM 비교
Here is how Agile CRM stacks up against its closest rivals:
애자일 CRM이 우위를 점하는 이유: cheaper paid tiers, built-in telephony, and gamification for reps
HubSpot이 다음 분야에서 우위를 차지했습니다: deliverability, reporting depth, and documentation quality
애자일 CRM이 우위를 점하는 이유: a free tier, faster account setup, and lower cost per seat
Keap은 계속해서 승리합니다: campaign builder flexibility, payment collection, and onboarding support
애자일 CRM이 우위를 점하는 이유: helpdesk bundling, marketing tools at lower tiers, and calendar booking
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: report building, ticket response times, and mobile polish
애자일 CRM vs 캡슐 CRM
애자일 CRM이 우위를 점하는 이유: marketing automation, landing pages, and web tracking
Capsule CRM이 다음 항목에서 우위를 점합니다: interface clarity, steady email sending, and lighter admin load
자주 묻는 질문
SugarCRM은 무엇에 사용되나요?
It handles sales, marketing and service work for B2B companies. Manufacturing, wholesale and distribution firms use it to track accounts, forecast revenue and route support cases.
Agile CRM은 정말 무료인가요?
Yes. The free plan covers up to 10 users with no setup fee. Paid tiers start at $8.99 and add automation, telephony and reporting limits that the free version caps.
SugarCRM은 사용하기 쉬운가요?
Not at first. The learning curve is steep because the feature set is large. Most teams hire a partner for setup, then handle daily admin themselves.
CRM 시스템은 보통 얼마 정도 하나요?
Entry tools start near $9 per seat monthly. Mid-market products land between $50 and $135. Sugar sits at the upper end, Agile at the bottom.
SugarCRM의 단점은 무엇인가요?
A ten seat minimum, no free trial on most plans, and a steep learning curve. Service features also rate behind dedicated helpdesk products.
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