⚡ 簡単な評価:
- 価格: SugarCRM starts at $59 per user per month. Agile CRM starts at $8.99, and it has a free version.
- 最適な用途: SugarCRM suits mid-size and large B2B teams in manufacturing and distribution. Agile CRM suits small and medium businesses.
- 主な違い： SugarCRM sells three product lines (Sugar Market, Sugar Sell and Sugar Serve). Agile CRM packs sales, marketing and service into a single platform.
- 私たちのおすすめ： SugarCRM, because its deployment choices and API access fit teams with specific 仕事 ニーズ。
The cheaper CRM software is not always the wrong pick.
Agile CRM costs a fraction of what SugarCRM charges per user.
But price is the smallest gap between these two tools.
One is built for complex sales teams. The other is built for lean ones.
Here is how each CRM platform handles your data, your leads and your money.
概要
This SugarCRM vs Agile CRM comparison covers pricing, core features and ease of use.
We reviewed documentation, pricing pages and user reviews for both tools.
Our writers also spent hands-on time inside each system.
それらのメモは、以下の「チームが気づいたこと」のセクションに記載されています。
By the end, you will know which CRM fits your company.
SugarCRM とは何ですか?
SugarCRM is CRM software built for relationship-driven B2B companies.
It splits into three arms: Sugar Market, Sugar Sell and Sugar Serve.
Sugar Market handles marketing automation, social media and SEO 仕事。
Sugar Sell covers sales オートメーション, reports and product management.
Sugar Serve adds smart routing, case tracking and a unified console for service teams.
The 2026 strategy is called Precision Selling. It blends CRM and ERP data into AI guidance for sellers.
🏆 Winner: SugarCRM
Built for manufacturing, wholesale and distribution teams. Supports over 30 languages and multiple currencies. Deploy on-premises or in the cloud.
SugarCRMの価格
Here is what SugarCRM costs in 2026. All three tiers are billed per user.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 標準 | 1ユーザーあたり月額59ドル | 小規模な営業チームが |
| 高度な | 1ユーザーあたり月額85ドル | Growing teams that need advanced workflows |
| プレミア | 1ユーザーあたり月額135ドル | 強化されたサポートを備えたエンタープライズレベルのプラン |
Pricing verified August 2026.
💡 Pricing conflict flagged: Our research notes list older tier names and figures, including Sugar Professional at $52 per user per month, Sugar Enterprise at $65, a popular tier near $80, and Sugar Market at $1,000 per month for 10,000 contacts. The table above uses our verified CRM prices instead. Check the vendor quote before you sign.
無料トライアル: No free trial on most plans. Demos run through the sales team.
返金保証: None published. Contracts are typically annual.
📌 注記： SugarCRM applies a ten user minimum across its tiers. Ten users on the entry tier is your real floor, so budget for ten seats even if only six people log in. Plans are usually billed annually.
⚠️ 警告： There is no free plan here. Add-on services, data migration and partner work can push your first-year SugarCRM cost well past the sticker price.
SugarCRMの主なメリット
Here is what makes SugarCRM worth a look:
- 360度顧客ビュー： Every interaction across departments sits in one record. Sales, marketing and service staff see the same history.
- SugarPredict AI: Domain-specific AI predicts lead conversion odds. It also suggests next best actions inside seller workflows.
- 詳細なカスタマイズ: You can customize SugarCRM with drag and drop workflows, custom fields and layouts. No code is needed for most changes.
- グローバル展開： Support for over 30 languages and multiple currencies helps companies expanding across borders.
- Deployment freedom: Pick on-premises, private cloud or public cloud. Its open source CRM heritage lets you choose where data lives.
- Lower total cost than セールスフォース: Vendor figures put rollout cost about 42% below Salesforce and total ownership about 32% lower.
The homepage below shows how the vendor frames guided selling for sales teams.
私たちのチームが気づいたこと
私たちの 作家 set up a SugarCRM instance and worked through the sales modules for several days. Here is what stood out:
SugarCRMのメリットとデメリット
✅ メリット
- Deep customization without heavy coding for most changes
- Choice of on-premises, private cloud or public cloud hosting
- REST and SOAP APIs connect legacy and modern systems
- Industry versions for manufacturing, wholesale distribution and financial services
- Ranks above Salesforce on customer experience scores
Agile CRM とは何ですか?
Agile CRM is a cloud-based, all in one CRM for small and medium businesses.
It merges sales, marketing and service into one interface.
The company launched in 2013 and has offices in インド そしてフィリピン。
Over 15,000 customers use the platform, and G2 Crowd has named it a leader.
Contact management, email marketing, helpdesk and project tracking all sit in one place.
Built-in telephony and gamification badges round out the sales side.
次点：アジャイルCRM
An affordable CRM for lean teams. The free plan covers up to 10 users. Web and mobile app access keeps reps working on the road.
Agile CRMの価格
Agile CRM offers four tiers, and one of them costs nothing.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 無料 | 無料 | Up to 10 users testing basic workflows |
| スターター | $8.99 | Solo founders and first-time CRM buyers |
| 通常 | $29.99 | 営業およびマーケティングチームの拡大 |
| 企業 | $47.99 | Larger teams that need every module |
Pricing verified August 2026.
無料トライアル: The free version acts as the trial. No card is needed to create an account.
返金保証: None published. Longer terms lower the price per user.
📌 注記： There is no setup fee and no user minimum. That is a real gap versus SugarCRM, where ten users is the floor.
⚠️ 警告： Reviews on email deliverability have turned harsh. G2 and Capterra reviews describe send rates falling by half twice inside one year. Test your mail volume on a paid month before you commit.
アジャイルCRMの主なメリット
Here is where Agile CRM earns its keep:
- Great price for lean teams: The Starter tier costs $8.99. The free plan covers up to 10 users at no cost.
- One interface, fewer silos: Sales, marketing and service share the same customer data. That cuts double entry.
- Drag and drop automation: Follow-ups, lead scoring and data entry run on visual rules. Building a workflow takes minutes.
- Web engagement tracking: You can watch site activity and trigger email campaigns from what visitors do.
- カレンダーの統合: Leads book meetings straight onto your calendar. It syncs with Google Calendar and Outlook.
- ゲーミフィケーション: Leaderboards and badges push friendly competition across a sales team.
The screen below shows how the vendor presents its all in one ピッチ.
私たちのチームが気づいたこと
Our writer built a live pipeline in Agile CRM and ran a small email campaign through it. Here is what came out of that time:
The walkthrough below covers the same account setup step by step.
アジャイルCRMのメリットとデメリット
✅ メリット
- 最大10ユーザーまで利用できる無料プラン（初期費用無料）
- Paid tiers start at $8.99 per user per month
- Sales, marketing and helpdesk share one interface
- Built-in telephony, gamification and calendar booking
機能比較
Both tools cover the same three jobs. They just cover them at different depths.
Here are ten areas that decide which CRM system fits your sales process.
| 特徴 | シュガーCRM | アジャイルCRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額59ドル | $8.99 |
| 無料プラン | ❌ | ✅ 最大10ユーザー |
| セールスオートメーション | ✅ | ✅ |
| マーケティングオートメーション | ✅ 砂糖市場 | ✅ |
| サービス自動化 | ✅ 砂糖をまぶす | ✅ Helpdesk |
| AIによるリードスコアリング | ✅ 砂糖予測 | ✅ 基本 |
| On-Premises Hosting | ✅ | ❌ |
| REST and SOAP APIs | ✅ | ✅ REST only |
| 内蔵電話機能 | ❌ | ✅ |
| ユーザー最小値 | Ten users | なし |
| 最適な用途 | Mid to large B2B firms | 中小企業 |
1. Sales Automation and Guided Selling
シュガーCRM: Sales automation runs on guided selling. SugarPredict scores leads and pushes the next best action into the seller’s queue. The system pulls ERP data in, so quotes and orders sit beside the deal record.
アジャイルCRM: Automation covers follow-ups, lead scoring and data entry. Rules are built with drag and drop blocks. It is faster to learn, but the logic stops at basic workflows rather than branching sales enablement paths.
2. Contact and Company Management
シュガーCRM: Account records are built for sophisticated account management. One customer view spans sales, marketing and support, which suits firms with layered buying committees.
アジャイルCRM: Contact management gives a 360-degree view of every interaction. Companies group contacts cleanly. Custom fields exist, but data mapping gets tight once a business grows past a few thousand contacts.
Company records sit one level above contacts, as shown here.
3. Deal Tracking and Sales Pipeline
シュガーCRM: Automated sales workflows move deals through stages without manual nudging. Sales performance dashboards track product performance by line, which matters in wholesale and distribution.
アジャイルCRM: The visual sales pipeline is the strongest part of the product. Deals drag between stages, and milestones are easy to rename. Reps see revenue generated per stage at a glance.
4. Marketing Automation and Landing Pages
シュガーCRM: Sugar Market handles campaigns, social posting and SEO tasks. It is sold separately from Sugar Sell, so marketing teams add cost on top of seat pricing.
Campaign pages are built inside the same module.
アジャイルCRM: Marketing automation, landing pages and email marketing come bundled at every paid tier. A/B testing and personalization are included. The template builder looks fine but resists changes outside its presets.
⚠️ 警告： Sugar Market is priced as its own product. Add it to a seat quote and your CRM prices change shape fast.
5. Web Engagement and Customer Queries
シュガーCRM: Sugar Serve routes cases by rule and tracks them in a unified console. Service features are solid for B2B accounts, though they rate behind Zendesk on pure ticket volume.
アジャイルCRM: Web engagement tools watch visitor behaviour and fire campaigns from it. The helpdesk turns customer queries into tickets and links them to a knowledge base article.
Ticket handling for service teams looks like this.
6. Calendar Integration and Scheduling
シュガーCRM: Scheduling runs through custom URLs and portal links tied to each record. It works, but setup leans on an admin rather than a rep.
アジャイルCRM: Calendar integration is a headline feature. Leads pick a slot from a shared link, and it syncs with Google Calendar or Outlook. Reps can also log calls in person or by phone.
7. Reporting, Analytics and Sales Forecasting
シュガーCRM: Reporting is the clearer win here. Custom workflows feed dashboards, and revenue intelligence tools support sales forecasting across regions and currencies.
アジャイルCRM: Analytics cover the basics of pipeline and campaign results. Reviews are blunt about the reporting module being poorly configured, and rebuilding a report takes patience.
8. Integrations and Software Development
シュガーCRM: Native connectors plus third-party add-ons cover most stacks. REST APIs and SOAP APIs let a software development team wire in legacy systems and remove data siloes.
アジャイルCRM: Third-party integrations cover mail, telephony, social channels and popular ecommerce CRM connectors. Coverage is good for an 中小企業 stack but shallower than what Sugar reaches.
9. Security, Deployment and Data Control
シュガーCRM: You choose on-premises, private cloud or public cloud. That open source heritage means you decide where records live and avoid vendor lock-in.
Hosting choices are laid out during the account setup.
アジャイルCRM: Cloud only. There is no self-hosted route, so data residency is set by the vendor. For most small businesses that is a non-issue.
10. 価格設定とコスト
Here are the plans side by side.
| ティア | シュガーCRM | アジャイルCRM |
|---|---|---|
| 無料 | ❌ | 無料 |
| エントリ | スタンダードプラン — 月額59ドル/ユーザー | Starter — $8.99 |
| 中 | 上級プラン — 月額85ドル/ユーザー | Regular — $29.99 |
| トップ | プレミアプラン — 135ドル/ユーザー/月 | Enterprise — $47.99 |
シュガーCRM: A ten seat floor on the Standard tier means roughly $590 per month before add-ons. You are paying for deployment choice, APIs and industry depth, not for a cheap seat count.
アジャイルCRM: Ten seats on Starter land near $90. Even the top tier stays under fifty dollars per user. No plan offers unlimited users, but the free version removes the entry barrier entirely.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 限られた予算 | アジャイルCRM | Free tier, then $8.99 |
| オンプレミスデータ制御 | シュガーCRM | Self-hosting available |
| Fewer than ten seats | アジャイルCRM | No user minimum |
| ERP and legacy connections | シュガーCRM | REST and SOAP APIs |
| 通話機能内蔵 | アジャイルCRM | Telephony included |
| Multi-currency selling | シュガーCRM | 30以上の言語に対応 |
💰 あなたの予算
Ten seats of Sugar Standard cost about $590 monthly. The same ten employees on Agile Starter cost about $90.
🔌 あなたの技術スタック
Sugar connects to ERP and legacy systems through two API types. Agile covers the common SMB apps and little beyond them.
🏭 あなたの業界
Manufacturing, wholesale and distribution firms get purpose-built Sugar versions. Agencies and shops selling online lean toward Agile.
🎓 あなたの経験レベル
Sugar has a steep learning curve because the feature set is large. Agile teaches its core features in an afternoon.
📱 Your Mobile Needs
Both ship a mobile app for deals and tasks on the road. Agile’s web and mobile parity is the tighter of the two.
🛟 サポートオプション
Sugar runs a range from online support only up to 24/7 global response on premium tiers. Agile marketing promises great support, but reviews split hard between praise and complaints about slow bug fixes.
🆓 無料トライアルとデモ
Agile lets you create an account today and test billing later. Sugar routes you through a demo call first.
切り替えガイド
Already running one of these? Here is what changes when you move.
🔄 Switching from SugarCRM to Agile CRM?
✅ 得られるもの：
- A far lower monthly bill and no seat floor
- Built-in telephony and gamification for the sales team
- Booking links that leads use without admin help
❌ 失うもの：
- On-premises and private cloud hosting choices
- SOAP API access for legacy systems
- Deep reporting and multi-currency processes
📋切り替え方法：
- Export contacts, companies and open deals from Sugar as CSV.
- Open the Agile free plan and map your custom fields first.
- Import records, then rebuild your workflows before adding seats.
🔄 Switching from Agile CRM to SugarCRM?
✅ 得られるもの：
- Reporting and forecasting that survives real scale
- SugarPredict scoring inside the seller workflow
- Control over where your customer data is hosted
❌ 失うもの：
- The free version and the sub-ten-seat pricing
- Telephony baked into the contact record
- An interface your team already knows
📋切り替え方法：
- Export your Agile contacts, deals and campaign history.
- Book a Sugar demo and confirm the seat count you must license.
- Use Sugar migration services or a partner to load and test the data.
私たちのレビューで取り上げられなかったこと
This comparison focused on sales, marketing and service work for small to mid-size teams. We did not test custom module builds, partner-led rollouts or bulk licensing terms. Quoted figures reflect August 2026 and can move. If you run 200 seats or need audited data residency, your checklist will look different from ours.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | アジャイルCRM |
| 🚀 販売自動化 | シュガーCRM |
| 📣 マーケティングオートメーション | アジャイルCRM |
| 📊 Reporting and Forecasting | シュガーCRM |
| 👶 使いやすさ | アジャイルCRM |
| 🔌 連携機能 | シュガーCRM |
| 🔐 安全 and Deployment | シュガーCRM |
| 🏆総合優勝 | シュガーCRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 of 7 categories.
最適な用途: mid-size B2B sales teams, manufacturing and distribution firms, and companies that need data hosted on their own terms.
These two products are not chasing the same buyer. SugarCRM is a full CRM platform for companies with complex account structures and an ERP behind them.
Agile CRM is a budget tool for a first sales stack. It bundles a lot into one screen at a price small businesses can absorb.
Agile wins on cost and speed of setup, and the free plan is a real offer, not a teaser. But the reporting gaps and shaky support record keep it in second place.
If your business plans to grow past a handful of reps, SugarCRM is the safer investment.
SugarCRMの比較
Here is how SugarCRM measures up against other CRM alternatives:
SugarCRMが優れている点： lower total cost of ownership, self-hosting options, and higher customer experience scores
Salesforceが優れている点： app marketplace size, partner network depth, and out-of-the-box AI tooling
SugarCRMが優れている点： ERP-aware data models, deployment choice, and industry-specific configurations
HubSpotが優れている点： a usable free tier, faster onboarding, and content marketing tooling
SugarCRMが優れている点： pipeline management, forecasting, and unified sales plus service records
Zendeskが優れている点： ticket throughput, agent workspace polish, and self-service portals
SugarCRMが優れている点： AI lead scoring, multi-currency selling, and legacy system connections
Insightlyが勝利した点： lighter project tracking, simpler admin, and lower entry pricing
アジャイルCRMの比較
Here is how Agile CRM stacks up against its closest rivals:
アジャイルCRMが優れている点： cheaper paid tiers, built-in telephony, and gamification for reps
HubSpotが優れている点： deliverability, reporting depth, and documentation quality
アジャイルCRMが優れている点： a free tier, faster account setup, and lower cost per seat
キープの勝利条件： campaign builder flexibility, payment collection, and onboarding support
アジャイルCRMが優れている点： helpdesk bundling, marketing tools at lower tiers, and calendar booking
Freshsales CRMが優れている点： report building, ticket response times, and mobile polish
アジャイルCRM vs カプセルCRM
アジャイルCRMが優れている点： marketing automation, landing pages, and web tracking
Capsule CRMが優れている点： interface clarity, steady email sending, and lighter admin load
よくある質問
SugarCRMは何に使われるのですか？
It handles sales, marketing and service work for B2B companies. Manufacturing, wholesale and distribution firms use it to track accounts, forecast revenue and route support cases.
Agile CRMは本当に無料ですか？
Yes. The free plan covers up to 10 users with no setup fee. Paid tiers start at $8.99 and add automation, telephony and reporting limits that the free version caps.
SugarCRMは使いやすいですか？
Not at first. The learning curve is steep because the feature set is large. Most teams hire a partner for setup, then handle daily admin themselves.
CRMの費用は通常いくらくらいですか？
Entry tools start near $9 per seat monthly. Mid-market products land between $50 and $135. Sugar sits at the upper end, Agile at the bottom.
SugarCRMのデメリットは何ですか？
A ten seat minimum, no free trial on most plans, and a steep learning curve. Service features also rate behind dedicated helpdesk products.
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