You’re stuck. You need a CRM. But which one?
Zoho CRM vs Bitrix24 both look good, right? It’s confusing.
You’re wasting time comparing features. You need a clear answer.
You’ll spend more money fixing mistakes. This decision is huge.
Don’t worry; you’re not alone. This post will break down Zoho CRM vs Bitrix24. We’ll show you the key differences.
You’ll get the info you need to choose the best CRM for your business.
Overview
To deliver a truly useful comparison, we didn’t just read marketing materials. Our team rigorously tested both Zoho CRM and Bitrix24.
We explored their features, ran simulated sales cycles, and analyzed real-world user feedback to give you a clear, unbiased look.
Want a simple yet powerful CRM to organize your customer relationships? You can experience it risk-free!
Pricing: It has a free trial. The premium plan starts at $14/month.
Key Features:
- Contact Management
- Sales Force Automation
- Analytics & Reporting
Looking for an affordable solution? Bitrix24 offers a robust platform with a wide range of features.
Pricing: It has a free trial. The premium plan starts at $49/month.
Key Features:
- CRM
- Project Management
- Communication Tools
What is Zoho CRM?
It’s built to help sales teams close deals. You get a lot of automation.
It’s good for tracking customers. Do you wanna boost sales? This might be for you.
Also, explore our favorite Zoho alternatives…
Our Take
Elevate your social media strategy with Zoho Social. From smart scheduling and social listening to in-depth analytics, Discover the power of Zoho Social today!
Key Benefits
- Customization is king: Tailor Zoho CRM to fit your exact workflow.
- Affordable for everyone: Starts with a free plan for up to 3 users.
- Mobile app access: Manage your CRM on the go, anytime, anywhere.
- Built-in analytics: Track critical metrics and gain valuable insights.
Pricing
- Standard: $14/user/month.
- Professional: $23/user/month.
- Enterprise:$40 /user/month.
- Ultimate: $52/user/month.
Pros
Cons
What is Bitrix24?
Bitrix24? It’s a whole suite, not just CRM. Think about projects, chat, and more.
It’s good if you need a hub. It requires a lot of learning, but it does a lot.
Also, explore our favorite Bitrix24 alternatives…
Our Take
Ready to take control of your projects and boost your team’s productivity? Bitrix24 gives you the tools you need to excel at project management, with over 10 million users worldwide.
Key Benefits
- Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
- Integrated project management: Plan, track, and easily collaborate on projects.
- Built-in communication tools: Chat, video conference, and file sharing within the platform.
- Website builder: Create landing pages and websites without any coding.
- Mobile app: Access your work from anywhere, anytime.
Pricing
- Basic: $49/organization/month, 5 Users.
- Standard: $99/organization/month, 50 Users.
- Professional: $199/organization/month, 100 Users.
- Enterprise: $399/organization/month, 250 Users.
Pros
Cons
Feature Comparison
This evaluation compares Zoho CRM, known for its deep integration with other zoho apps and specialized social media management tools, against Bitrix24, a comprehensive suite and versatile communications platform that supports unlimited users.
This comparison clarifies which solution better suits your team for sales management and internal collaboration tools.
1. Core Platform Identity and Focus
- Zoho CRM: Primarily a dedicated sales management and CRM tool with key features for pipeline organization, lead management, and extensive workflow automation. It has a clean user interface.
- Bitrix24: A comprehensive suite that acts as a communications platform, offering core crm features alongside a wide range of collaboration tools & project management tools under a single user interface.
2. Social Media Management and Presence
- Zoho CRM: Excels here with zoho social integration, allowing users to instantly publish posts across multiple social media accounts and social media platforms, track social media performance, & manage social media campaigns via a dedicated social media manager.
- Bitrix24: Provides basic social media manager and communications tools to manage social media accounts and social media channels, but lacks the depth and detailed social media performance analysis found in zoho social.
3. Workflow and Sales Automation
- Zoho CRM: Offers powerful workflow automation capabilities, including conditional triggers and blueprints, essential for streamlining the entire sales pipeline and improving customer relationships.
- Bitrix24: Features strong automation features and automated workflows designed to manage the sales funnel and internal tasks, often utilizing web forms to capture data and streamline lead management.
4. Collaboration and Internal Communications
- Zoho CRM: Offers adequate communications tools and collaboration features, but its strength is in external customer relationships; it relies on integrations with other zoho apps for deeper teamwork.
- Bitrix24: Highly focused on internal communications and collaboration tools. It’s built as a communications platform to manage the entire company structure and is ideal for managing projects and team workflow.
5. Deployment and Scalability
- Zoho CRM: Highly scalable, offering tiers suitable for small teams to large enterprises. It leverages its ecosystem of zoho apps across multiple platforms and offers solutions for multiple accounts.
- Bitrix24: Unique in offering a powerful free tier for its communications platform supporting up to unlimited users, though higher limits and advanced functionalities require a subscription. It excels in scalability across the entire company structure.
6. Mobile Application Support
- Zoho CRM: Provides excellent zoho social mobile app and CRM user interface continuity across multiple platforms, allowing users to manage sales management tasks and social media campaigns on the go.
- Bitrix24: Offers dedicated mobile app support that reinforces the communications tools and collaboration tools, allowing users to manage tasks, leads, and managing projects while away from the desktop user interface.
7. Lead and Account Management
- Zoho CRM: Provides robust lead management features, helping teams move prospects efficiently through the sales funnel and maintain strong customer relationships.
- Bitrix24: Its core crm module provides strong lead management tools and features like web forms to capture data directly into the sales pipeline.
8. Project Management Tools
- Zoho CRM: Provides integrated project management tools through a dedicated zoho apps module, suitable for handling tasks related to specific customer relationships or service delivery.
- Bitrix24: Includes comprehensive native project management tools and features for managing projects, tasks, and team resources, which are essential key features of its comprehensive suite.
9. Social Publishing and Monitoring
- Zoho CRM: Enables the social media manager to monitor conversations and instantly publish posts across multiple social channels from the zoho social mobile app, ensuring an active social media presence.
- Bitrix24: Allows users to manage multiple social channels and social media posts through its communications tools, though its focus is less on deep analytics and more on unified channel management for an active social media presence.
What to Look For in a CRM Software?
- Scalability: Will the CRM grow with your business? Can it handle increasing data and users?
- Integration: Does it play well with your other tools? Does it connect with your email, marketing, or accounting software?
- Mobile Access: Can your team access it on the go? Is the mobile app functional and user-friendly?
- Reporting and Analytics: Does it provide clear insights into your data? Can you create custom reports to track key metrics?
- Budget: Does the pricing align with your business needs? Are there hidden fees or costs to consider?
Final Verdict
Okay, here’s the deal. For most businesses, Zoho CRM offers the best value.
It’s strong for sales. Its sales automation is top-notch. It streamlines your sales process.
Plus, its contact management is clean. Zoho’s CRM features are focused.
Bitrix24 has more tools. It has task management and communication tools.
But it’s complex. If you want powerful CRM software that’s easy to use, Zoho wins.
We tested both hard, and Zoho gives you more features for your business.
More of Zoho CRM
Here’s a concise comparison of Zoho CRM with its alternatives:
- Zoho CRM vs Pipedrive: Zoho CRM is feature-rich and affordable; Pipedrive provides a simpler, visual sales pipeline.
- Zoho CRM vs Keap: Zoho CRM is a holistic CRM; Keap excels in integrated sales and marketing automation.
- Zoho vs GoHighLevel: Zoho CRM is a very flexible and feature-rich CRM. It’s great for businesses of all sizes, offering deep customization and robust reporting for sales. GoHighLevel is an all-in-one platform mainly for marketing agency businesses.
- Zoho CRM vs ActiveCampaign: Zoho CRM provides comprehensive CRM; ActiveCampaign leads in advanced marketing automation.
- Zoho CRM vs HubSpot: Zoho CRM is cost-effective and offers diverse features; HubSpot is user-friendly and offers an expansive platform, but it can be pricier.
- Zoho CRM vs ClickFunnels: Zoho CRM is a complete business management suite; ClickFunnels focuses on building conversion-optimized sales funnels.
- Zoho CRM vs Folk: Zoho CRM is a broad, customizable CRM; Folk is a simpler, collaborative contact management tool.
- Zoho CRM vs Instantly: Zoho CRM provides full-cycle CRM; Instantly specializes in cold email outreach at scale.
- Zoho CRM vs ClickUp: Zoho CRM is a dedicated CRM solution; ClickUp is primarily a versatile project management platform.
- Zoho CRM vs Monday CRM: Zoho CRM offers deep CRM functionality; Monday CRM emphasizes visual workflows within a broader work OS.
- Zoho CRM vs Capsule CRM: Zoho CRM is extensive and customizable; Capsule CRM is known for its simplicity and ease of use.
- Zoho CRM vs Insightly: Zoho CRM provides comprehensive CRM functions; Insightly combines CRM with project management.
- Zoho CRM vs Freshsales CRM: Zoho CRM offers robust automation and customization; Freshsales CRM features an intuitive sales pipeline.
- Zoho CRM vs Salesforce: Zoho CRM is an affordable, feature-packed alternative; Salesforce is a highly customizable, market-leading enterprise solution.
More of Bitrix24
Here’s a brief comparison of Bitrix24 with these software solutions:
- Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
- Bitrix24 vs GoHighLevel: Bitrix24 is like a big office suite. It has CRM, but also tools for talking with your team and managing projects. It’s good if you need many things in one place. GoHighLevel is more about sales and marketing.
- Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
- Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
- Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
- Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
- Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
- Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
- Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
- Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
- Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
- Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
- Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.
- Bitrix24 vs Salesforce: Bitrix24 provides an all-in-one solution for various business sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.
Frequently Asked Questions
What’s the main difference between the CRM comparisons?
Zoho CRM focuses on sales and provides strong CRM tools. Bitrix24 offers a wider range of tools, including project management. Choose Zoho for sales or Bitrix24 if you need a complete business suite.
Which CRM is better for small businesses: Zoho or Bitrix24?
Zoho CRM is often better for small businesses needing strong sales tools. It’s easier to learn and use. Bitrix24 is powerful but complex. If you need a simple CRM solution, Zoho is a good choice.
What are the price differences between Zoho CRM and Bitrix24?
Zoho CRM’s price starts lower per user, while Bitrix24’s pricing is for a group of users. Bitrix24 also has a free plan. Consider your team size and budget to decide which fits best.
How does integration work with Zoho CRM and Bitrix24?
Zoho CRM has many integration options with other apps, making it very flexible. Bitrix24 also integrates but has fewer options. If you need to connect to many different apps, Zoho is better.
What advanced features should I consider?
Zoho CRM offers advanced features for marketing campaigns and sales. Bitrix24 has some features like marketing, but it’s not its strength. If you need strong sales and marketing, Zoho is a great CRM choice.
English 
Spanish 
Chinese 
German 
French 
Russian 
Portuguese 
Japanese 
Korean