⚡ Kort oordeel:
- Prijzen: Zoho CRM starts at $14/user/month. Bitrix24 uses flat pricing from $49/month for the whole company.
- Het meest geschikt voor: Zoho CRM fits sales teams that want a focused CRM system. Bitrix24 fits teams that want CRM plus project management in one place.
- Belangrijkste verschil: Zoho CRM is a classic CRM built around sales. Bitrix24 is an all in one platform with CRM, tasks, and collaboration tools.
- Gratis versie: Zoho CRM has a free plan for up to three users. Bitrix24 has a free plan for unlimited users with limited features.
- Onze keuze: Zoho CRM for most sales teams. It keeps customer relationship management simple while still growing with your bedrijf.
Picking a CRM system feels hard when two tools look good on paper.
Zoho CRM and Bitrix24 both promise to organize your customer data.
Maar ze lossen verschillende problemen op voor verschillende teams.
Zoho CRM is a focused CRM tool built for sales reps and sales teams.
Bitrix24 is a wider communications platform that bundles CRM with project management.
This Zoho CRM review and Bitrix24 breakdown will help you choose with confidence.
Overzicht
This Zoho CRM vs Bitrix24 comparison covers pricing, key features, and ease of use for both tools.
It also shows who each platform offers the most value to.
Ons schrijver signed up for Bitrix24 directly and explored its core CRM.
Notes on Zoho CRM come from Zoho documentation and verified user reviews.
By the end, you will know which CRM software fits your sales process.
Wat is Zoho CRM?
Zoho CRM is a customer relationship management tool for kleine onderneming and large businesses.
It helps sales reps track leads, manage deals, and grow customer relationships.
The platform acts as a central home for your customer data and contact details.
It connects with other Zoho tools like Zoho Social and Zoho Campaigns.
Over 300,000 businesses gebruik Zoho CRM around the world.
Zoho CRM
Want a simple yet powerful CRM to organize customer interactions? Zoho CRM gives sales teams real time insights and Zia AI help. Try it risk free.
Zoho CRM-prijzen
Here is what Zoho CRM costs in 2026. The paid plans are billed annually.
| Plan | Prijs | Het beste voor |
|---|---|---|
| Vrij | $0 (up to three users) | Tiny teams testing a basic lead workflow |
| Standaard | $14 per gebruiker per maand | Klein bedrijf verkoopteams |
| Professioneel | $23 per gebruiker per maand | Growing teams needing workflow rules |
| Onderneming | $40 per gebruiker per maand | Larger teams using Zia AI features |
| Ultiem | $52 per gebruiker per maand | Companies wanting advanced analytics |
Pricing verified June 2026.
Gratis proefperiode: Yes. Every paid plan has a 15-day free trial with no credit card needed.
Jaarlijkse korting: Annual subscribers can save up to 34% versus monthly billing.
📌 Opmerking: Zoho CRM’s Standard plan unlocks workflow rules, mass emails, and standard reports. Higher tier plans add Zia AI, sales forecasting, and inventory management.
⚠️ Waarschuwing: The free version caps you at three users and basic lead tools. Sales teams larger than that will need a paid plan fast.
Belangrijkste voordelen van Zoho CRM
Here is what makes Zoho CRM worth a look:
- Zia AI assistant: Zia is a virtual assistant that predicts the best contact times. It also helps automate tasks and surface real time insights.
- Lead generation tools: Capture a basic lead from web forms, your email client, or landing pages. Lead scoring keeps your sales activities focused.
- Deal management: Track every deal across multiple pipelines. Sales reps see contact number, contact details, and next steps in one view.
- Workflow rules: Build “if this, then that” workflow rules and macros. They automate tasks across your sales processes without code.
- Reports and analytics: Get standard reports, pie charts, and dashboards. Track annual goals and sales forecasting with real numbers.
- Meer dan 100 integraties: Connect Zoom, Slack, Google Chat, and Google Analytics. Paid plans allow unlimited third party apps.
- Mobile and multichannel: The mobile app scans business cards and opens contacts fast. Omnichannel tools reach customers across multiple channels and sociale media accounts.
Wat ons team opmerkte
We did not run hands-on tests with Zoho CRM for this article. The notes below come from Zoho documentation and verified user reviews.
On Capterra, Zoho CRM holds a 4.3 score from more than 6,900 reviews. Reviewers there praise its low price and deep customization options.
The most common complaint is a steep learning curve for new users. Some reviewers also wish support and rapportage felt a little faster. Zoho still ships new features often, with most support handled during business hours.
Voordelen en nadelen van Zoho CRM
✅ Voordelen
- Affordable paid plans starting at $14 per user
- Zia AI agents predict contact times and automate tasks
- Over 100 third party apps and other Zoho tools
- Strong sales forecasting and customizable dashboards
❌ Nadelen
- Steile leercurve voor gloednieuwe gebruikers
- Free plan limited to three users
- Best AI features sit in higher tier plans
Wat is Bitrix24?
Bitrix24 is a cloud-based collaboration tool and CRM software in one place.
It mixes Bitrix24 CRM, project management tools, and a communications platform.
The goal is to centralize business operations on a single platform.
Teams manage the sales funnel, tasks, and group chats without switching apps.
It suits kleine bedrijven and large companies that want collaboration tools built in.
Bitrix24
Need CRM, tasks, and team chat on one unified platform? Bitrix24 brings sales management and collaboration tools together for unlimited users.
Bitrix24-prijzen
Bitrix24 charges a flat monthly fee for the whole company, not a per user basis.
| Plan | Prijs | Het beste voor |
|---|---|---|
| Basis | $49 per organisatie per maand | Kleine bedrijven die beginnen met CRM |
| Standaard | $99 per organisatie per maand | Growing teams needing more storage |
| Professioneel | $199 per organisatie per maand | Companies wanting automatisering functies |
| Onderneming | $399 per organisatie per maand | Large businesses and remote teams |
Pricing verified June 2026.
Gratis abonnement: Yes. The free plan supports unlimited users with limited features and 5 GB of storage.
Gratis proefperiode: Bitrix24 offers a 30-day free trial on its Professional plan.
📌 Opmerking: Annual subscriptions cut the price by about 20%. Two-year deals save around 31%. Communication and collaboration tools stay free for unlimited users.
⚠️ Waarschuwing: Our canonical pricing uses the figures above. Bitrix24’s own site sometimes lists different promotional tiers, such as a $39 Plus plan. Always confirm the current price at checkout. The free plan also drops invoicing and workflow automation.
Belangrijkste voordelen van Bitrix24
Here is what makes Bitrix24 stand apart. The free version makes getting started incredibly easy:
- All in one platform: Run core CRM, task management, and internal communications together. The single platform cuts down on tool sprawl.
- Project management tools: Use Kanban boards, Gantt charts, and a task list. Managing projects and contact management sit side by side.
- Lead management: Capture leads through web forms and an activity stream. Move each lead down the sales pipeline with automated workflows.
- Samenwerkingstools: Built-in group chats, video calls, and stem keep remote teams connected. An employee directory maps your company structure.
- Sites and Store: Build landing pages, online stores, and a product catalog. A contact center handles inbound inquiries from multiple channels.
- Co-Pilot AI: An AI-powered virtual assistant helps new users navigate features. It can generate reports and draft tekst inside the platform.
- Beveiliging and storage: Data sits on Amazon Web Services with SSL encryption. Cloud storage allows real-time co-editing, file sharing, and version control.
Wat ons team opmerkte
Our writer signed up for Bitrix24 and explored its CRM, tasks, and chat. Here is what stood out from that hands-on time:
Bitrix24 Plus- en minpunten
✅ Voordelen
- Het gratis abonnement ondersteunt een onbeperkt aantal gebruikers.
- Flat pricing instead of a per user basis
- CRM, project management, and chat in one tool
- Co-Pilot AI and customizable reports built in
❌ Nadelen
- Steep learning curve from many features
- De interface kan overweldigend aanvoelen voor nieuwe gebruikers.
- Some users report bugs and slow support
Functievergelijking
Let’s compare Zoho CRM vs Bitrix24 across the features that matter most.
The table below gives a fast view before we dig into each area.
| Functie | Zoho CRM | Bitrix24 |
|---|---|---|
| Startprijs | $14 per gebruiker per maand | $49/month flat |
| Gratis versie | ✅ (maximaal 3 gebruikers) | ✅ (unlimited users) |
| Core CRM | ✅ | ✅ |
| Projectmanagementtools | ❌ (separate app) | ✅ |
| Kanbanborden en Gantt-diagrammen | ❌ | ✅ |
| Werkstroomautomatisering | ✅ | ✅ |
| AI-assistent | ✅ Zia | ✅ Co-piloot |
| Built-in Comms (chat/video) | ❌ (via other Zoho tools) | ✅ |
| Het beste voor | Verkoopteams | All-in-one collaboration |
1. Kernfunctionaliteit voor CRM en contactbeheer
Zoho CRM: This is a true crm platform built around sales. It stores customer data, contact details, and deal history in one system. Sales reps get a clean view of every contact and account.
Bitrix24: Bitrix24 CRM centralizes customer relationships, leads, deals, contacts, and companies. It is part of a wider unified platform, so contact management lives next to tasks and chat.
2. Project- en taakbeheer
Zoho CRM: Zoho handles project management tools through a separate app called Zoho Projects. The core CRM stays focused on sales, not on managing projects day to day.
Bitrix24: Task management is a core part of Bitrix24. You get a task list, deadlines, and tools for tracking employee workloads and time spent on tasks.
3. Kanban Boards and Gantt Charts
Zoho CRM: Zoho CRM offers Kanban-style views for deals inside the sales pipeline. For full Gantt charts you move to Zoho Projects, which is a different app.
Bitrix24: Kanban boards and Gantt charts are built in. You can view the same project in different aspects without leaving the platform.
4. Workflowautomatisering
Zoho CRM: Workflow rules use simple “if this, then that” logic. Macros run several actions at once, so you can automate tasks across sales processes.
Bitrix24: Bitrix24 brings automated workflows and real time notifications. It can move a lead through the sales funnel and trigger routine updates on its own.
5. AI Features and Virtual Assistant
Zoho CRM: Zia is the built-in artificial intelligence layer. The Zia AI agents predict optimal contact times, score leads, and flag sales activities that need attention.
Bitrix24: Co-Pilot is the AI-powered assistant. It helps users navigate many features, draft text, and create reports faster.
6. Communicatie en samenwerking
Zoho CRM: The Feeds feature allows instant messaging among internal teams. Deeper video and group chats come through other Zoho tools like Zoho Cliq.
Bitrix24: Chatten, videovergaderen en stem calls are native. These communications tools keep internal teams and remote teams connected in one window.
7. Integraties en apps van derden
Zoho CRM: Zoho CRM integrates with over 100 third party apps. That list includes Zoom, Slack, Microsoft Teams, Google Chat, and Google Analytics. Paid plans allow unlimited integrations.
Bitrix24: Bitrix24 connects with many third party apps and also offers an open marketplace. You can link tools like Google Analytics to track marketing campaigns.
8. Websites, Stores, and Lead Capture
Zoho CRM: Lead generation runs through web forms, your email client, and connected marketing campaigns. A Zoho campaign can feed new contacts straight into the CRM.
Bitrix24: Bitrix24 lets you create landing pages, online stores, and a product catalog. A built-in contact center routes inbound inquiries from multiple channels.
9. HR, Documents, and Security
Zoho CRM: Zoho CRM supports compliance needs like GDPR for the European Union and the Health Verzekering Portability and Accountability Act. That helps regulated businesses keep customer data safe.
Bitrix24: Bitrix24 adds an employee directory that maps your company structure. Online documents allow real-time co-editing, and you can upload files with version control.
10. Prijsbepaling en kosten
Let’s put the paid plans side by side.
| Plan | Zoho CRM | Bitrix24 |
|---|---|---|
| Vrij | $0 (tot 3 gebruikers) | $0 (onbeperkt aantal gebruikers) |
| Toegang betaald | $14 per gebruiker per maand | $49/month flat |
| Mid tier | $23 per gebruiker per maand | $99/month flat |
| Higher tier | $40 per gebruiker per maand | $199/month flat |
| Topklasse | $52 per gebruiker per maand | $399/month flat |
Zoho CRM: You pay per user, so cost grows with team size. For small teams this stays cheap, and annual billing trims the bill further.
Bitrix24: You pay one flat fee no matter how many people join. That makes Bitrix24 cheaper once your headcount climbs past a handful of users.
💡 Testresultaat: For a 20-person team, Bitrix24’s flat Standard plan often beats Zoho CRM on total cost. For a 3-person team, Zoho CRM’s per-seat plan wins.
Verschillende scenario's
| Als u het nodig heeft... | Kiezen | Waarom |
|---|---|---|
| A focused CRM for sales | Zoho CRM | Built around sales reps |
| CRM plus project management | Bitrix24 | One unified platform |
| Flat cost for big teams | Bitrix24 | Not billed per user |
| Deep AI and analytics | Zoho CRM | Zia AI and pie charts |
| Free tool for many users | Bitrix24 | Free plan, unlimited users |
| Beginnersvriendelijke installatie | Zoho CRM | Cleaner core interface |
💰 Jouw budget
Zoho CRM is cheap for small teams at $14 per user. Bitrix24 wins for larger groups thanks to flat pricing.
🔌 Jouw technologie-stack
Zoho CRM shines if you already use other Zoho tools. Bitrix24 fits teams that want fewer separate apps.
📝 Jouw verkoopproces
Zoho CRM maps a clean sales pipeline with deal management. Bitrix24 ties the sales funnel to tasks and chat.
🎓 Jouw ervaringsniveau
Both tools have a learning curve. New users often find Zoho CRM’s core screens easier than Bitrix24’s busy activity feed.
🆓 Gratis proefversies en demo's
Zoho CRM gives a 15-day trial on paid plans. Bitrix24 offers a free version plus a 30-day Professional trial.
🛟 Ondersteuningsopties
Zoho’s Classic support adds email and live chat, with faster help on higher plans. Bitrix24 points new users to support resources and training webinars.
Overstaphandleiding
Gebruik je al een van deze tools? Dit kun je verwachten als je overstapt.
🔄 Switching from Zoho CRM to Bitrix24?
✅ Wat je eraan hebt:
- Built-in project management tools and Gantt charts
- Native chat, video, and group chats for team collaboration
- Flat pricing that ignores the per user basis
❌ Wat je verliest:
- Zia AI agents and sales forecasting depth
- The huge library of other Zoho tools
- A cleaner, sales-first user interface
📋 Zo schakel je over:
- Export your contacts and deals from Zoho CRM as a CSV file
- Create a Bitrix24 account and open the CRM module
- Import the file and map fields to Bitrix24 CRM
🔄 Switching from Bitrix24 to Zoho CRM?
✅ Wat je eraan hebt:
- Deeper sales forecasting and standard reports
- Zia artificial intelligence for sales activities
- A simpler CRM tool with less screen clutter
❌ Wat je verliest:
- Free plan for unlimited users
- Native task management and communications tools
- Flat company-wide pricing
📋 Zo schakel je over:
- Export leads, deals, and contacts from Bitrix24 CRM
- Sign up for Zoho CRM and pick a plan
- Use the Zoho import wizard to upload files and map fields
Wat onze recensie niet behandelde
This comparison focused on core CRM, pricing, and collaboration tools for small business and medium sized businesses. We did not test deep enterprise setups, custom API builds, or every integration. Our notes on Zoho CRM lean on documentation and user feedback, not hands-on testing. If you run a large company with complex needs, your experience may differ from what we describe here.
Eindconclusie
| Categorie | Winnaar |
|---|---|
| 💰 Prijzen voor kleine teams | Zoho CRM |
| 🚀 Core CRM Depth | Zoho CRM |
| 🧩 All-in-One Features | Bitrix24 |
| 🎯 AI & Analytics | Zoho CRM |
| 👶 Gebruiksgemak | Zoho CRM |
| 💬 Built-in Collaboration | Bitrix24 |
| 🏆 Algemene winnaar | Zoho CRM |
🏆 WINNAAR: ZOHO CRM
Zoho CRM wins 4 out of 6 categories.
Het meest geschikt voor: Sales teams, small business owners, and companies that want a focused CRM system with strong AI features.
Zoho CRM and Bitrix24 are built for different jobs.
Zoho CRM is a sales-first CRM with Zia AI and deep analytics.
Bitrix24 is a wider tool that adds project management and team collaboration.
Bitrix24 is the better fit if you want one tool for many features and unlimited free users.
But for most sales teams chasing clean customer relationship management, Zoho CRM is the safer pick.
Meer informatie over Zoho CRM in vergelijking
Wondering if Zoho CRM is the beste crm for you? Here is how it stacks up against other popular CRM tools.
Zoho CRM versus Salesforce
Zoho CRM scoort hoog op de volgende punten: Lower price, faster setup, friendlier plans for smaller businesses.
Salesforce wint op de volgende punten: Deeper customization, heavier enterprise sales management, a larger app marketplace.
Zoho CRM scoort hoog op de volgende punten: Cheaper paid plans, stronger value for sales teams, more built-in ai features.
HubSpot wint op de volgende punten: A more user friendly interface, polished marketing campaigns, generous free tools.
Zoho CRM versus Pijpleiding
Zoho CRM scoort hoog op de volgende punten: A broader feature set, more reports, and other Zoho tools to grow into.
Pipedrive wint op: A simple crm feel, a cleaner sales pipeline, and quick onboarding.
Zoho CRM vs Freshsales
Zoho CRM scoort hoog op de volgende punten: More customization options, deeper analytics, and tighter links to Zoho Social.
Freshsales wint op de volgende punten: An intuitive pipeline and built-in phone support for sales reps.
Meer over Bitrix24 vergeleken
Here is how Bitrix24 compares with other collaboration and CRM software options.
Bitrix24 versus ClickUp
Bitrix24 wint op: A stronger native CRM, built-in telephony, and a free plan for unlimited users.
ClickUp wint op: A cleaner task management view and a more user friendly setup for new users.
Bitrix24 wint op: Flat pricing, native chat and video, and a wider set of business operations tools.
CRM wint maandag op de volgende punten: A friendlier visual interface and smoother boards for team collaboration.
Bitrix24 wint op: Lower cost, free unlimited seats, and bundled project management tools.
HubSpot wint op de volgende punten: Easier onboarding, stronger marketing campaigns, and better customer support resources.
Bitrix24 wint op: An all-in-one suite for sales and projects, plus free plans for support teams.
Zendesk wint op: A specialized contact center and deeper ticketing for customer support.
Veelgestelde vragen
How much does Zoho CRM cost per month?
Paid plans start at $14 per user when billed annually. Prices run up to $52 per user for Ultimate plans. A free version covers up to three users.
Is Bitrix24 echt gratis?
Yes. Bitrix24 has a free plan for unlimited users with 5 GB of storage. It drops advanced features like invoicing and workflow automation, but core CRM and chat stay free.
Is Zoho CRM better than Bitrix24 for small business?
For a small business focused on sales, Zoho CRM is usually better. It offers a cleaner CRM system and stronger AI. Bitrix24 fits teams that also want project management.
Is Zoho an Indiase bedrijf?
Yes. Zoho is an Indian software company. It builds Zoho CRM and many other Zoho tools used by businesses around the world.
Which CRM is best for beginners?
Zoho CRM is often the simpler start for new users. Its core screens feel more user friendly than Bitrix24’s busy activity stream, though both reward a little training.
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