Быстрый старт
This guide covers every BugHerd feature:
- Начиная — Create your BugHerd account and add your first project
- How to Use All-In-One Dashboard — One page for every task, comment, and bug report across projects
- How to Use Built-In Kanban Board — Drag tasks through To Do, In Progress, and Done stages
- How to Use Detailed Bug Reporting — Browser, operating system, and screen resolution attached to each report
- How to Use Easy Set-ups — First project live in under five minutes, no developer needed
- How to Use Advanced App Integrations — Two-way sync with over 20 popular web apps your team already uses
- How to Use Automatic screenshot capture — Every comment ships with a screenshot pinned to the exact element
- How to Use Feedback Tool — Clients point, click, and comment without creating an account
- How to Use MS Teams — New tasks posted into your Microsoft Teams channel automatically
- How to Use Rask Board — A separate board per project so client work never overlaps
Необходимое время: 5 минут на каждый фильм
Также в этом руководстве: Полезные советы | Распространенные ошибки | Поиск неисправностей | Цены | Альтернативы
Почему стоит доверять этому руководству?
I’ve run BugHerd on client builds for two years and tested every feature here.
This tutorial comes from real hands-on experience, not vendor screenshots.
BugHerd is a visual feedback and bug tracking tool used by over 6,000 companies worldwide.
Clients point at a broken element, click, and comment.
BugHerd grabs the technical details behind that comment automatically.
This How to Use BugHerd guide shows you how to use every major feature, step by step.
BugHerd Tutorial
This complete BugHerd tutorial walks you through managing feedback from first project to finished build.
BugHerd
Stop chasing vague client feedback through email. BugHerd pins every comment to the exact page element and captures the technical details for you. Free 7-day trial, no credit card required.
Getting Started with BugHerd
Перед использованием любой функции завершите эту одноразовую настройку.
It takes about three minutes and needs no developer.
Шаг 1: Создайте свою учетную запись
Go to the BugHerd website and click “Start Free Trial”.
Enter your email and pick a password.
The free 7-day trial needs no credit card.
✓ Контрольная точка: Проверьте свой входящие для подтверждающего письма.
Шаг 2: Установите расширение для браузера.
BugHerd runs in Chrome, Firefox, and Edge on any operating system.
Install the BugHerd extension from your browser store and log in.
Here’s what my own setup looked like:
✓ Контрольная точка: The BugHerd sidebar opens on any page you load.
Шаг 3: Создайте свой первый проект
Click “New Project” and paste the URL of your live website or staging build.
Then invite clients and teammates by email from the members tab.
✅ Готово: Your BugHerd project is live. You’re ready to use any feature below.
How to Use BugHerd All-In-One Dashboard
All-In-One Dashboard keeps every task, comment, and bug report from all your projects on one page.
Вот пошаговая инструкция по его использованию.
Шаг 1: Откройте свою панель управления
Log into your BugHerd account and open the dashboard.
Every BugHerd project you manage shows up here.
Step 2: Filter By Project
Click a project name to load only its feedback.
Use the status filter to hide finished tasks.
Вот как это выглядит:
✓ Контрольная точка: Only tasks from the selected project stay visible.
Step 3: Assign The Work
Assign each task to a teammate and set a due date.
✅ Результат: Your whole team sees the same list of open bugs.
💡 Полезный совет: Sort by severity first. Critical bugs on a live website should never sit behind cosmetic requests.
How to Use BugHerd Built-In Kanban Board
Built-In Kanban Board moves each task through clear stages instead of a flat list.
Вот пошаговая инструкция по его использованию.
Step 1: Open The Board View
Click “Board” inside any BugHerd project.
Four default columns appear across the screen.
Step 2: Drag A Task
Drag a task card from Backlog into To Do.
The assignee gets notified straight away.
Вот как это выглядит:
✓ Контрольная точка: The card sits in its new column and keeps its comments.
Step 3: Review Progress Daily
Check the Done column each morning to track what shipped.
✅ Результат: Feedback moves through a workflow instead of piling up.
💡 Полезный совет: Add severity tags before you drag anything. Tags and severity levels help you organize feedback fast.
How to Use BugHerd Detailed Bug Reporter
Detailed Bug Отчетность attaches the technical details developers need to every bug report.
Вот пошаговая инструкция по его использованию.
Step 1: Pin A Comment
Click any element on the page and leave a comment.
BugHerd grabs the page URL as you type.
Step 2: Check The Details Tab
Open the task and click the details tab.
You get detailed information: browser, operating system, and screen resolution.
Вот как это выглядит:
✓ Контрольная точка: Browser version and screen resolution appear without you typing them.
Step 3: Send It To A Developer
Assign the bug report to one of your web developers.
✅ Результат: Every bug report arrives with the important information developers need.
💡 Полезный совет: Record video feedback for complex issues. A ten-second clip beats three rounds of email.
How to Use BugHerd Set-ups
Easy Set-ups gets your first project collecting website feedback in under five minutes.
Вот пошаговая инструкция по его использованию.
Step 1: Create A New Project
Click “New Project” and paste your site URL.
Name it after the client or the build.
Step 2: Add The JavaScript Snippet
Copy the JavaScript snippet and paste it before your closing body tag.
That JavaScript code loads the BugHerd sidebar for guests.
Вот как это выглядит:
✓ Контрольная точка: The BugHerd sidebar appears when you reload the page.
Step 3: Open General Settings
Adjust permissions and email alerts under general settings.
✅ Результат: Your first project is live and ready for comments.
💡 Полезный совет: Skip the code on staging sites. The BugHerd extension alone is enough while you test.
How to Use BugHerd Advanced App Integrations
Advanced App Integrations pushes BugHerd tasks into the apps your team already opens daily.
Вот пошаговая инструкция по его использованию.
Шаг 1: Откройте интеграции
Go to project settings and click “Integrations”.
BugHerd integrates with over 20 popular web apps.
Шаг 2: Выберите приложение
Choose Trello, Asana, Jira, GitHub, or Slack.
Запьер covers anything not on the list.
Вот как это выглядит:
✓ Контрольная точка: A test task appears in the connected app within a minute.
Step 3: Add Your Credentials
Create the connection using API Key credentials and map your fields.
✅ Результат: Bugs land in your tracker without manual copying.
💡 Полезный совет: Map severity to your tracker priority field. Otherwise every task arrives as medium.
How to Use BugHerd Automatic screenshot capture Tool
Automatic screenshot capture saves a screenshot of the exact element the client clicked.
Вот пошаговая инструкция по его использованию.
Step 1: Click The Broken Element
Point at the element and click it once.
A comment box opens over that spot.
Step 2: Write The Comment
Describe the problem in one plain sentence.
The screenshot is captured automatically as you submit.
Вот как это выглядит:
✓ Контрольная точка: The task thumbnail shows the page with a pin on the element.
Step 3: Annotate If Needed
Draw an arrow on the screenshot to point at the fault.
✅ Результат: Nobody argues about which button was broken.
💡 Полезный совет: Ask clients to click the element itself, not the space beside it. Pins tied to the right element save rework.
How to Use BugHerd Feedback Tool
Feedback Tool lets clients provide feedback by pointing and clicking, with no account needed.
Вот пошаговая инструкция по его использованию.
Step 1: Invite Clients
Open the members tab and invite clients by email.
Set them as guests, not members.
Step 2: Share The Live Link
Send the link to your live website or staging build.
They start giving feedback in the sidebar immediately.
Вот как это выглядит:
✓ Контрольная точка: Guest comments appear as sticky notes on the page.
Step 3: Triage Incoming Comments
Convert each useful comment into a task with an owner.
✅ Результат: Client feedback arrives in context, not in a spreadsheet.
💡 Полезный совет: Send a 60-second screen recording with the invite. Clients who watch it file better bug reports.
How to Use BugHerd MS Teams
MS Teams posts new BugHerd tasks straight into your Microsoft Teams channel.
Вот пошаговая инструкция по его использованию.
Step 1: Connect Teams
Click “MS Teams” in the integrations list.
Sign in with your Microsoft work account.
Step 2: Choose A Channel
Pick the channel that should receive alerts.
A dev channel beats a general one.
Вот как это выглядит:
✓ Контрольная точка: A test card posts into the channel you selected.
Step 3: Filter The Noise
Limit alerts to new tasks and status changes only.
✅ Результат: Your development teams hear about bugs without opening BugHerd.
💡 Полезный совет: Turn off comment alerts. Only new tasks and blockers deserve a channel ping.
How to Use BugHerd Rask Board
Rask Board gives each project its own board so nothing gets mixed between clients.
Вот пошаговая инструкция по его использованию.
Step 1: Open The Project Board
Select a project and open its board.
Boards are per project, not shared.
Step 2: Group Your Columns
Rename columns to match how your team actually works.
Keep it to four columns maximum.
Вот как это выглядит:
✓ Контрольная точка: Only that project’s tasks appear on the board.
Step 3: Archive Finished Work
Archive completed tasks weekly so the board stays readable.
✅ Результат: Project managers can scan one board and know the status.
💡 Полезный совет: Archive rather than delete. Archived tasks keep the screenshot and technical details for later.
BugHerd Pro Tips and Shortcuts
After two years of managing feedback in BugHerd, here are my best tips.
Клавиатурные сочетания
| Действие | Быстрый доступ |
|---|---|
| Open the BugHerd sidebar | Click the extension icon |
| Create task from selection | Click element, then type |
| Cancel a pinned comment | Эск |
| Submit a comment | Ctrl + Enter |
Скрытые функции, которые большинство людей упускают из виду.
- Guest access without accounts: Clients provide feedback with no signup, which removes the biggest excuse for silence.
- Video feedback: Record a short clip for complex issues instead of writing five paragraphs.
- Unlimited projects and guests: Every paid plan includes unlimited projects, so run one per client.
📌 More resources: the BugHerd computer illustration by Sher Rill Ng suits the brand well.
BugHerd Common Mistakes to Avoid
Mistake #1: Treating Every Comment as a Task
❌ Неправильно: Turning all client feedback into tasks, so the board fills with duplicates and opinions.
✅ Справа: Triage first. Convert only actionable comments into tasks, then tag the rest for later review.
Mistake #2: Skipping the JavaScript Snippet on Live Sites
❌ Неправильно: Relying on the browser extension only, so clients without it cannot leave a comment.
✅ Справа: Add the JavaScript code to your live website. Guests then get the sidebar with no install.
Mistake #3: Inviting Clients With No Instructions
❌ Неправильно: Sending a bare invite link and hoping clients work out how BugHerd works.
✅ Справа: Send a two-line note: click the element, type the problem, hit submit. Super easy from there.
BugHerd Troubleshooting
Problem: The Sidebar Does Not Appear
Причина: The JavaScript snippet is missing, or the BugHerd extension is disabled for that site.
Исправить: Reload the page and enable the extension, then check the snippet placement.
Problem: Clients Cannot Leave Feedback
Причина: Guest permissions are off, or the invite went to the wrong email address.
Исправить: Open general settings, switch guest access on, and resend the invite from the members tab.
Problem: Screenshots Look Wrong
Причина: The page loaded content after the screenshot fired, common on slow or lazy-loaded pages.
Исправить: Wait for the page to finish loading, then pin the comment again. Screen resolution is recorded either way.
📌 Примечание: If none of these fix your issue, contact BugHerd support. Is BugHerd down? Check their status page first.
Что такое BugHerd?
BugHerd is a website feedback and bug tracking tool for great websites.
It pins every comment to the exact page element.
Think of it like sticky notes stuck directly onto a live website.
Посмотрите этот краткий обзор:
В его состав входят следующие ключевые особенности:
- Универсальная панель управления: See all the bugs, comments, and tasks from every BugHerd project in one view
- Встроенная доска Канбан: Organize feedback into stages like To Do, In Progress, and Done
- Detailed Bug Reporting: Technical details are captured automatically with every comment
- Easy Set-ups: Setup takes less than 5 minutes using an extension or a snippet
- Advanced App Integrations: Connects with Trello, Asana, Jira, GitHub, Slack, and Zapier
- Automatic screenshot capture: BugHerd captures screenshots automatically with each piece of feedback
- Feedback Tool: Guests leave visual feedback on any page without signing up
- MS Teams: Sends task alerts into the Teams channel your team already watches
- Rask Board: Each project gets its own board for tracking tasks and requests
BugHerd offers unlimited projects and unlimited clients on every plan.
Over 6,000 companies use BugHerd, from solo web developers to large development teams.
Полный обзор смотрите в нашем разделе BugHerd review.
Цены BugHerd
Here’s what BugHerd costs in 2026:
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Базовый | $41/mo billed annually | Фрилансеры and small teams collecting website feedback |
| Про | $83/mo billed annually | Agencies automating website QA and client collaboration |
| Обычай | Let’s Talk | Larger teams needing enterprise-grade безопасность и поддержка |
Basic and Pro include 5 members, with extra seats at $8/member.
Custom starts at 25 members with per member pricing.
Бесплатная пробная версия: Да — 7 дней, кредитная карта не требуется.
Гарантия возврата денег: Not advertised; the trial is the safety net.
💰 Лучшее соотношение цены и качества: Pro — two-way integrations and client collaboration suit busy agencies.
BugHerd против альтернатив
How does BugHerd compare? Here is the competitive landscape:
Посмотрите это сравнение:
| Инструмент | Лучше всего подходит для | Цена | Рейтинг |
|---|---|---|---|
| BugHerd | Client feedback on great websites | 41 доллар в месяц | ⭐ 4.6 |
| Джира | Engineering-heavy bug tracking | 8 долларов в месяц | ⭐ 4.3 |
| UserSnap | Product teams collecting user reports | 39 долларов в месяц | ⭐ 4.5 |
| Marker.io | Two-way sync with existing trackers | 39 долларов в месяц | ⭐ 4.6 |
| Список невыполненных задач | Teams wanting Git plus project tracking | 35 долларов в месяц | ⭐ 4.4 |
| Обратная связь пользователя | Feature requests plus visual feedback | 49 долларов в месяц | ⭐ 4.5 |
Краткий выбор:
- Лучший вариант в целом: BugHerd — fastest path from client comment to assigned task.
- Оптимальный бюджет: Jira — cheap per user, but expect real setup work.
- Лучший вариант для начинающих: BugHerd — clients need no account and no training.
- Best for developer workflow: Marker.io — pushes issues into your tracker with technical details attached.
🎯 Альтернативы BugHerd
Looking for BugHerd alternatives? Here are the top options:
- 🏢 Jira: The standard for engineering teams tracking all the bugs, though clients will never use it comfortably.
- 📊 UserSnap: Strong on user surveys and product feedback, with screenshot capture built into the widget.
- 🔧 Marker.io: Best two-way sync with Jira, Trello, and GitHub for teams that live in their tracker.
- 💼 Список невыполненных задач: Combines bug tracking with Git repositories, which suits in-house development teams.
- 🚀 Обратная ссылка пользователя: Pairs visual feedback with feature request voting, useful for SaaS product managers.
Полный список смотрите в нашем Альтернативы BugHerd гид.
⚔️ Сравнение BugHerd
Here is how BugHerd stacks up against each competitor:
- BugHerd против Jira: BugHerd wins on client collaboration; Jira wins on engineering depth and reporting.
- BugHerd vs UserSnap: BugHerd is simpler for agencies; UserSnap suits product teams running surveys.
- BugHerd против Marker.io: Marker.io syncs deeper with trackers; BugHerd is faster for non-technical clients.
- BugHerd против Backlog: Backlog bundles Git hosting; BugHerd stays focused on website feedback.
- BugHerd против Userback: Userback adds feature voting; BugHerd handles client sign-off work better.
Start Using BugHerd Now
You learned how to use every major BugHerd feature:
- ✅ All-In-One Dashboard
- ✅ Built-In Kanban Board
- ✅ Detailed Bug Reporting
- ✅ Easy Set-ups
- ✅ Advanced App Integrations
- ✅ Automatic screenshot capture
- ✅ Feedback Tool
- ✅ MS Teams
- ✅ Rask Board
Следующий шаг: create a new project and invite one client.
Most people start with the Feedback Tool.
Это займет меньше пяти минут.
Часто задаваемые вопросы
How to use BugHerd?
Install the BugHerd extension, create a project, then click any element on your website to comment. BugHerd captures the screenshot and technical details automatically and turns feedback into tasks.
Что такое BugHerd?
BugHerd is a visual feedback and bug tracking tool for websites. Clients point, click, and comment, and each comment becomes a task with a screenshot attached.
What is sidebar BugHerd?
The BugHerd sidebar is the panel that opens on your site. It lists every task for that page and lets you create, assign, and track feedback without leaving the browser.
Сколько стоит BugHerd?
BugHerd plans start at $41/mo billed annually for Basic. Pro costs $83/mo billed annually, and Custom is quote-based. A free 7-day trial needs no credit card.
How do I give feedback to a website?
Open the site with the BugHerd extension or snippet active, click the element you want changed, and type your comment. Clients can provide feedback without accounts.
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