Быстрый старт
This guide covers every SleekFlow feature:
- Начиная — Create your account and connect your first channels
- Как использовать ИИ-агента — Answer common customer inquiries without a human reply
- How to Use Sales Analyzer — Discover conversion rates and lead drop-off points
- How to Use Social CRM — Store contact details and segment customers with labels
- Как использовать интеграции — Sync records with Salesforce, HubSpot and Shopify
- How to Use Inbox Manager — Assign chats and track every conversation status
- How to Use Flow Builder — Build an automated customer journey from triggers
- How to Use Commerce Hub — Take Stripe payments inside the chat thread
- How to Use Broadcast Campaigns — Send messages to a targeted list of customers
Необходимое время: 5 минут на каждый фильм
Также в этом руководстве: Полезные советы | Распространенные ошибки | Поиск неисправностей | Цены | Альтернативы
Почему стоит доверять этому руководству?
Every step below maps to a feature SleekFlow actually ships.
Pricing is copied from the company’s published plans, not estimated.
Learning how to use SleekFlow starts with one idea.
Every customer message lands in a single platform instead of five apps.
Most users stop after connecting one channel.
В этом руководстве пошагово показано, как использовать каждую из основных функций.
SleekFlow Tutorial
This SleekFlow tutorial walks through setup, then each feature in order.
SleekFlow
Pull WhatsApp, Facebook Messenger, Instagram and email into one shared входящие. Assign chats, automate replies and sell inside the thread. Plans start at US$49/month.
Getting Started with SleekFlow
Finish this one-time setup before you touch any other feature.
Budget about three minutes, plus channel approval time.
Шаг 1: Создайте свою учетную запись
Go to the SleekFlow website and sign up with your work email.
Verify the confirmation link, then name your company workspace and language.
✓ Контрольная точка: You can sign in and reach an empty dashboard.
Step 2: Connect Your Communication Channels
Open Channels and pick the first one you want to connect.
WhatsApp needs бизнес approval, then you paste the API key you receive.
Facebook Messenger only asks you to log into Facebook and grant page access.
Instagram direct messages need a Бизнес profile first.
Here’s what this process looks like:
✓ Контрольная точка: A green status sits beside each connected channel.
Шаг 3: Пригласите свою команду
Add your sales agents and support staff under Settings, then set roles.
Multiple users can work the same queue without stepping on each other.
✅ Готово: Your workspace is live and ready for incoming chats.
How to Use SleekFlow AI Agent
ИИ-агент answers routine customer inquiries so your team handles the hard ones.
It works around the clock, with no call centre queue.
Step 1: Feed It Your Help Documentation
Upload your internal help articles inside the AI settings panel.
The agent writes on-brand replies from that source, which keeps the answer accurate.
Step 2: Set the Handover Rule
Decide which topics the AI can carry alone and which go to a human.
Вот как это выглядит:
✓ Контрольная точка: Test chats hand over cleanly to a live agent.
Step 3: Turn On Product Suggestions
Let the AI recommend products from each customer’s own purchase данные.
✅ Результат: Simple questions get an instant response day and night.
💡 Полезный совет: Review AI transcripts weekly and fix the help doc, not the prompt — the brand голос stays consistent that way.
How to Use SleekFlow Sales Analyzer
Sales Analyzer shows what your conversations actually earn.
The analytics dashboard reports conversion rates and lead drop-off points.
Шаг 1: Откройте панель аналитики.
Click Analytics in the left sidebar and choose a date range.
Step 2: Read the Communication Metrics
Check messages received and team response times before you judge any campaign.
Вот как это выглядит:
✓ Контрольная точка: You can see where leads leave the funnel.
Step 3: Fix the Slowest Stage
Pick the stage with the worst drop-off and rewrite that message first.
✅ Результат: You discover which stage costs you sales.
💡 Полезный совет: Compare response time against conversion rate. Faster teams close more, and the two numbers usually move together.
How to Use SleekFlow Social CRM
Социальный CRM keeps contact details beside the chat instead of in a separate system.
Шаг 1: Откройте запись контакта.
Click any contact in a thread to open the profile panel.
Step 2: Add Labels and Segments
Customize labels so they match your real sales stages, not generic ones.
Вот как это выглядит:
✓ Контрольная точка: Filtering by one label returns the right customers.
Шаг 3: Сохраните сегмент
Save that filter as a list you can reuse for marketing later.
✅ Результат: Your contacts are segmented for targeted communication.
💡 Полезный совет: Label at the moment of the chat. Nobody goes back to tag old conversations later.
How to Use SleekFlow Integrations
Интеграции link SleekFlow to the tools your company already runs.
The platform connects with over 2,500 tools in total.
Step 1: Pick Your Core System
Start with Salesforce, HubSpot or Shopify, depending on where your records live.
Step 2: Map the Contact Fields
Match each field so contact records sync both ways without duplicates.
Вот как это выглядит:
✓ Контрольная точка: A test contact appears in both systems.
Step 3: Automate One Action
Set a single action, such as creating a deal when a chat opens.
✅ Результат: Твой CRM stays current without manual data entry.
💡 Полезный совет: Connect one tool, run it for a week, then add the next. Integrating everything at once hides which sync broke.
How to Use SleekFlow Inbox Manager
Менеджер входящих сообщений is where your team works all day.
The SleekFlow inbox gives you a personal view and a team-wide view.
Step 1: Switch to the Team View
Open the Inbox panel and jump between personal and team queues.
Step 2: Assign and Set Status
Assign each chat to an owner, then mark it Open, Snoozed or Closed.
Вот как это выглядит:
✓ Контрольная точка: Every open thread shows a named owner.
Step 3: Use Internal Notes
Leave one line of context in an internal note before you hand a chat over.
✅ Результат: No customer messages sit unclaimed, and nobody has to miss a reply.
💡 Полезный совет: Snooze instead of closing when you are waiting on a customer. Closed threads stop appearing in your daily queue.
How to Use SleekFlow Flow Builder
Flow Строитель automates a customer journey using triggers, actions and conditions.
Это автоматизация engine behind the whole platform.
Шаг 1: Выберите триггер
Pick the event that starts the flow.
For example, a first-time message from new customers can start a welcome.
Step 2: Add Actions and Conditions
Drop in the action that should follow, then branch it with a condition.
Вот как это выглядит:
✓ Контрольная точка: The workflow preview runs end to end without a warning.
Step 3: Publish and Watch It
Publish the flow, then check the first twenty runs before you build another.
✅ Результат: Routine replies go out on their own, so you save time daily.
💡 Полезный совет: Build one auto-reply for your most repeated вопрос first. That single flow usually pays for the setup week.
How to Use SleekFlow Commerce Hub
Commerce Hub lets customers pay without leaving the chat.
Payments run through Stripe inside the messaging app.
Шаг 1: Подключите Stripe
Authorise your Stripe account from the payments settings page.
Step 2: Build a Payment Link
Create a product, set the price, then send the link inside the thread.
Вот как это выглядит:
✓ Контрольная точка: A test payment clears and shows in Stripe.
Step 3: Automate the Follow-Up
Trigger a thank-you message the moment a payment completes.
✅ Результат: A chat becomes a checkout without a single tab switch.
💡 Полезный совет: Send the payment link only after the customer confirms the item. Рано links read as pushy and kill the conversation.
How to Use SleekFlow Broadcast Campaigns
Телевизионные кампании send targeted marketing messages to a specific list of customers.
Step 1: Choose Your List
Pick a saved segment rather than your whole contact database.
Step 2: Write and Schedule
Draft the message, add a personalisation field, then set the send time.
Вот как это выглядит:
✓ Контрольная точка: The preview shows the right name and the right offer.
Step 3: Track Replies
Watch the reply rate, because replies land back in your shared inbox.
✅ Результат: You can send messages at scale and still answer each one.
💡 Полезный совет: Staff the inbox for an hour after a broadcast. A blast with nobody to respond wastes the whole campaign.
SleekFlow Pro Tips and Shortcuts
These are the habits that separate a tidy workspace from a messy one.
Each one lifts the customer experience without adding headcount.
Shortcuts That Save Time
| Действие | Fastest route |
|---|---|
| Reply on the move | Mobile app, Inbox tab |
| Reassign a chat | Owner field in the thread header |
| Reuse a common answer | Saved reply inside the message box |
| Check team load | Dashboard, before the Analytics tab |
Скрытые функции, которые большинство людей упускают из виду.
- The mobile app: Manage campaigns, reply to messages and update customer profiles away from your desk.
- Live chat on your site: Add live chat alongside social channels so website visitors reach the same team.
- WeChat and email: Both plug in as extra communication channels, though the connect process differs for each.
Here are the benefits teams report most often:
SleekFlow Common Mistakes to Avoid
Mistake #1: Connecting every channel on day one
❌ Неправильно: Linking WhatsApp Facebook Messenger and Instagram before anyone knows the system.
✅ Справа: Connect your busiest channel, work it for a week, then add the next.
Mistake #2: Throwing new agents in untrained
❌ Неправильно: Handing the login to sales agents and hoping they work it out.
✅ Справа: The platform is confusing for beginners, so run one short walkthrough of the inbox first.
Mistake #3: Letting the AI handle everything
❌ Неправильно: Routing complaints and refunds to the bot to save staff hours.
✅ Справа: Keep the AI on simple queries and pass complex issues to a person.
SleekFlow Troubleshooting
Problem: The message board is slow to update
Причина: The main board can lag, which pushes your response times up.
Исправить: Refresh the tab, or use the mobile app, which often updates faster.
Problem: WhatsApp will not connect
Причина: You are not approved by WhatsApp as a business user yet.
Исправить: Complete the approval first, then paste the API key you receive.
Problem: Instagram messages never arrive
Причина: The account is still a personal profile, not a Business profile.
Исправить: Switch the account type, then reconnect the channel.
📌 Примечание: There are other ways to reach a customer while you wait, so contact SleekFlow support and keep replying by email.
Что такое SleekFlow?
SleekFlow is a customer communication platform that brings every channel into one inbox.
Think of it as a shared email inbox, except for chat apps.
Your customers communicate where they already are, and your team answers in one window.
Посмотрите этот краткий обзор:
The SleekFlow platform includes these key features:
- ИИ-агент: Answer common customer inquiries without a human reply
- Sales Analyzer: Discover conversion rates and lead drop-off points
- Социальная CRM: Store contact details and segment customers with labels
- Интеграции: Sync records with Salesforce, HubSpot and Shopify
- Inbox Manager: Assign chats and track every conversation status
- Flow Builder: Build an automated customer journey from triggers
- Commerce Hub: Take Stripe payments inside the chat thread
- Broadcast Campaigns: Send messages to a targeted list of customers
It suits a large company best, but a growing малый бизнес gets value too.
Полный обзор смотрите в нашем разделе SleekFlow review.
SleekFlow Pricing
Here’s what SleekFlow costs in 2026:
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Существенный | US$49/month (US$588 billed yearly) | A small team testing one or two channels |
| Про | US$109/month (US$1,308 billed yearly) | Teams running automation and campaigns |
| Премиум | US$279/month (US$3,348 billed yearly) | Busy support and sales desks |
| Предприятие | Обычай | Крупные компании с индивидуальными потребностями |
Бесплатная пробная версия: Yes — you can create an account and look around before you spend anything.
Гарантия возврата денег: Not published; check the terms before annual billing.
Each tier includes a certain amount of messaging credits, so check your volume first.
💰 Лучшее соотношение цены и качества: Pro — it unlocks the automation most teams buy this software for.
Be honest about budget, though — SleekFlow is expensive, and that makes it less accessible for startups.
SleekFlow vs Alternatives
How does SleekFlow compare? Here’s the competitive landscape:
Посмотрите это сравнение:
| Инструмент | Лучше всего подходит для | Цена | Рейтинг |
|---|---|---|---|
| SleekFlow | Chat app sales and support | 49 долларов в месяц | ⭐ 4 |
| Zendesk | Formal ticket workflows | 55 долларов в месяц | ⭐ 4.3 |
| Домофон | In-product live chat | 39 долларов в месяц | ⭐ 4.4 |
| Сервисный центр HubSpot | Teams already on HubSpot | 20 долларов в месяц | ⭐ 4.4 |
| Freshdesk | Budget help desks | 15 долларов в месяц | ⭐ 4.4 |
| Respond.io | WhatsApp-first messaging | 79 долларов в месяц | ⭐ 4.4 |
Краткий выбор:
- Лучший вариант в целом: SleekFlow — social channels, automation and payments in one place
- Оптимальный бюджет: Freshdesk — the cheapest way to give a small team a shared queue
- Лучший вариант для начинающих: HubSpot Service Hub — the simplest setup if you already use HubSpot
- Best for customer support at scale: Zendesk — deep routing and отчетность for big desks
🎯 SleekFlow Alternatives
Looking for SleekFlow alternatives? Here are the top options:
- 🏢 Zendesk: The standard for structured ticketing, with reporting built for large support teams and strict service targets.
- 🚀 Домофон: Strong in-app live chat and AI replies, aimed at software companies that talk to users inside the product.
- 💼 Центр обслуживания HubSpot: Best when your sales records already sit in HubSpot and you want support attached to them.
- 💰 Freshdesk: The budget pick, with a usable free tier and cheap paid seats for a small team.
- 🎯 Respon.io: The closest match, built around WhatsApp and social messaging with similar automation and agent routing.
Полный список смотрите в нашем SleekFlow alternatives гид.
⚔️ SleekFlow Compared
Here’s how SleekFlow stacks up against each competitor:
- SleekFlow vs Zendesk: SleekFlow wins on chat apps and selling inside a thread. Zendesk wins on ticket structure and enterprise reporting.
- SleekFlow vs Intercom: Intercom owns in-product chat. SleekFlow owns WhatsApp and social, where most retail customers talk.
- SleekFlow vs HubSpot Service Hub: HubSpot is simpler and cheaper to start. SleekFlow handles social channels far better.
- SleekFlow vs Freshdesk: Freshdesk costs less for basic support. SleekFlow adds payments, broadcasts and a real customer journey builder.
- SleekFlow vs Respond.io: Closest race of the five. SleekFlow edges ahead on commerce; Respond.io is leaner for pure messaging.
Start Using SleekFlow Now
You learned how to use every major SleekFlow feature:
- ✅ Агент искусственного интеллекта
- ✅ Sales Analyzer
- ✅ Social CRM
- ✅ Интеграции
- ✅ Inbox Manager
- ✅ Flow Builder
- ✅ Commerce Hub
- ✅ Broadcast Campaigns
Следующий шаг: Выберите одну функцию и попробуйте прямо сейчас.
Most people start with AI Agent.
Это займет меньше 5 минут.
Часто задаваемые вопросы
How much does SleekFlow cost?
Essential is US$49/month (US$588 billed yearly), Pro is US$109/month, and Premium is US$279/month. Enterprise pricing is custom and quoted by the company directly.
What is SleekFlow used for?
It centralises customer messages from WhatsApp, Facebook Messenger, Instagram, live chat and email into one inbox, so a team can manage every conversation from a single platform.
How do I connect WhatsApp to SleekFlow?
Get approved by WhatsApp as a business user first. You then enter the API key they provide into the channel settings inside SleekFlow.
Does SleekFlow have a mobile app?
Yes. The mobile app lets you manage campaigns, reply to incoming chats and update customer profiles remotely, which helps when nobody is at a desk.
Is SleekFlow good for малый бизнес?
It is built for large companies, though growing small businesses benefit too. The main barrier is price, which many startups find hard to justify early.
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