⚡ Краткий вывод:
- Цены: SugarCRM starts at $59/user/month. Close CRM starts at $35/seat/month.
- Лучше всего подходит для: SugarCRM suits mid-size and large companies in manufacturing and distribution. Close CRM suits small businesses running high-volume информационно-просветительская работа.
- Ключевое отличие: SugarCRM covers sales, marketing and service on one system. Close CRM builds everything around phone calls and email.
- Наш выбор: SugarCRM for most buyers. It handles wider workflows and scales past a single sales team.
These two products both call themselves CRM software.
They are not built for the same buyer.
SugarCRM is a full CRM platform for sales, marketing and service.
Close CRM is a sales engagement tool with a CRM attached.
That single difference decides which one fits your бизнес.
Обзор
This SugarCRM vs Close CRM comparison covers pricing, core features, and ease of use.
Мы также подробно разбираем, для кого лучше всего подходит каждая CRM-система.
В качестве источников информации мы используем опубликованные технические характеристики, документацию поставщиков и обзоры G2.
Наши авторы также провели некоторое время за практической работой с обеими программами.
Эти замечания приведены в разделах «Что заметила наша команда» ниже.
Что такое SugarCRM?
SugarCRM is customer relationship management software for mid-size and large companies.
It splits into three arms: Sugar Market, Sugar Sell, and Sugar Serve.
Sugar Market handles marketing automation, SEO, and социальные сети.
Sugar Sell covers sales автоматизация, reports, and product management.
Sugar Serve gives service teams smart routing and case tracking.
The company sells this as “Precision Selling” — guided selling built on CRM and ERP data.
Here is a walkthrough of the platform in action.
🏆 Winner: SugarCRM
One platform for sales, marketing and service. Built for companies with complex account management needs.
Ценообразование SugarCRM
Here is what SugarCRM costs per user per month.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Стандарт | 59 долларов США/пользователь/месяц | Small businesses needing core features and basic support |
| Передовой | 85 долларов США/пользователь/месяц | Teams needing advanced workflows and enhanced support |
| Премьер | 135 долларов США/пользователь/месяц | Enterprise level plans with service automation and online support |
Pricing verified August 2026.
Бесплатная пробная версия: No free trial on most plans. There is no free plan and no free version either.
Гарантия возврата денег: None published. Contracts run annually, so ask about exit terms before you sign.
📌 Примечание: The Standard plan covers basic workflows and reporting. Advanced adds deeper automation. No plan includes unlimited users, and every tier carries a ten user minimum.
⚠️ Pricing conflict flagged: Our research notes list different figures for SugarCRM pricing. They show Sugar Professional at $52 per user per month, Sugar Enterprise at $65, and Sugar Market at $1,000 per month for 10,000 contacts. The table above uses our verified SugarCRM cost data instead. Confirm your quote with the vendor, since ten users is the floor on every tier.
Основные преимущества SugarCRM
Here is what makes SugarCRM worth a look:
- Комплексный обзор потребностей клиента: Every department sees the same record. Sales, marketing, and support stop working from separate copies of the truth.
- SugarPredict AI: Domain-specific AI scores conversion likelihood. It also suggests next best actions inside the seller workflow.
- Глубокая персонализация: You can customize SugarCRM with drag and drop workflows and no-code config. Custom fields, layouts, and relationships need no coding.
- Глобальный охват: Support for over 30 languages and multiple currencies. That matters for companies expanding across borders.
- Deployment choice: On-premises, private cloud, or public cloud. Its open source CRM heritage lets you pick where data lives.
- Lower total cost than Salesforce: Rollout costs run about 42% cheaper. Total cost of ownership drops roughly 32%.
- Strong satisfaction scores: SugarCRM outranks Salesforce on customer experience ratings. Premium customers get 24/7 response.
Что заметила наша команда
Наш писатель set up a SugarCRM instance and spent several days building records and workflows. Here is what stood out from that hands-on time:
Преимущества и недостатки SugarCRM
✅ Плюсы
- Covers sales, marketing and service on a single platform
- Modular design allows heavy customization without heavy coding
- Choice of on-premises, private cloud, or public cloud hosting
- Lowers total cost of ownership by up to 32% versus Salesforce
- REST and SOAP APIs connect legacy systems and other tools
❌ Минусы
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks very small teams from signing up
- Customer service tools rate weaker than Zendesk or Salesforce Service Cloud
- Deeper changes to core modules still require software development work
Что такое Close CRM?
Close CRM is a sales platform for small to medium-sized businesses.
It pulls email, calling, and SMS into one inbox.
Sales reps can talk to prospects without a separate phone system.
Every call, email, and note lands on a profile timeline.
That cuts manual data entry and keeps outreach history in one place.
The focus is narrow on purpose: close more deals, faster.
Watch how the inbox and dialer work together.
🥈 Runner Up: Close CRM
Built in calling, texting, and email in one inbox. Best for small teams that live on the phone.
Цены на CRM-систему Close
Close prices per seat rather than per user.
| План | Цена | Лучше всего подходит для |
|---|---|---|
| Основные сведения | 35 долларов за место в месяц | Маленький бизнес teams starting with built in calling |
| Рост | 99 долларов за место в месяц | Sales teams needing a power dialer and email sequences |
| Шкала | 139 долларов за место в месяц | Higher tiers wanting call coaching and custom objects |
Pricing verified August 2026.
Бесплатная пробная версия: Close offers a 14-day free trial. No credit card is needed to start.
Гарантия возврата денег: None advertised. The trial is how you test the product before paying.
📌 Примечание: A CSV import tool and a free one-click migration tool move your contacts across. Support during onboarding includes migration help and training.
⚠️ Pricing conflict flagged: Our research notes show a different lineup. They group startup features into a $59 plan and professional features into a $109 plan, dropping to $49 and $99 when billed annually, with an enterprise tier at $149. The table above uses our verified figures. Check the current price page before you buy.
Основные преимущества Close CRM
Here is where Close CRM earns its keep:
- Встроенная функция вызова: Reps dial straight from the browser. G2 reviews call the call functionality best in class.
- Power and predictive dialer: Both dialer types automate the dialing process. The predictive dialer can dial multiple numbers at once.
- Интеллектуальные представления: Saved filters search and rank leads by criteria you set. That keeps the hottest lead at the top.
- Быстрая настройка: A motivated team can go live inside the 14-day window. Full team engagement usually arrives within days.
- Follow ups on autopilot: Workflows fire reminders so nobody drops a warm lead. Response rates climb without extra admin work.
- Коучинг в режиме реального времени: Managers listen in and help sales reps mid-call. Useful for training new hires quickly.
- Help resources: A help center, API docs for any developer, and regular product updates back the platform. Безопасность practices protect customer data.
Что заметила наша команда
Our writer ran a Close CRM trial and worked a real lead list through it. Here is what stood out:
Преимущества и недостатки Close CRM
✅ Плюсы
- Email, phone calls, and SMS live in one inbox
- Rated 4.7 out of 5 on G2 by users
- Quick onboarding with free one-click migration from other CRMs
- Lower entry price than most CRM options with calling included
❌ Минусы
- Reporting is weak, which makes sales performance analysis harder
- Less customizable than rival CRM platforms
- Roughly 80 integrations, and some common ones are missing
- No marketing or service modules at all
Сравнение характеристик
Here is how SugarCRM and Close CRM line up across ten areas. The table gives you the short version first.
| Особенность | SugarCRM | Закрыть CRM |
|---|---|---|
| Начальная цена | 59 долларов США/пользователь/месяц | 35 долларов за место в месяц |
| Бесплатная пробная версия | ❌ | ✅ 14 дней |
| Встроенная функция вызова | ❌ | ✅ |
| Автоматизация маркетинга | ✅ Сахарный рынок | ❌ |
| Автоматизация сервисов | ✅ Подача с сахаром | ❌ |
| Geo Mapping | ✅ | ❌ |
| Интеграция с календарем | ✅ | ✅ |
| Пользовательские объекты | ✅ | ✅ Scale plan |
| Мобильное приложение | ✅ | ✅ |
| Глубина анализа информации | ✅ Сильный | ⚠️ Ограниченное количество |
| Лучше всего подходит для | Mid-size and large companies | Небольшие команды продаж |
1. Sales Automation and Guided Selling
SugarCRM: Sales automation removes repetitive tasks from the seller’s day. SugarPredict scores which leads are likely to convert. It then suggests the next best action, which is what the company means by guided selling.
Закрыть CRM: Automation here is about activity, not prediction. Workflows push follow ups and reminders on a schedule you set. It keeps sales reps moving rather than telling them who to call first.
2. Lead and Inbox Management
SugarCRM: Leads sit inside a wider record structure tied to accounts and cases. You can create custom fields and layouts to match specific business needs. Setup takes longer, but the model handles complex account hierarchies.
Закрыть CRM: One inbox holds email, calls, and SMS per lead. Smart Views let you search and segment by any criteria. Reps work a queue instead of hunting through tabs.
3. Marketing Automation and Landing Pages
SugarCRM: Sugar Market runs campaigns, SEO-инструменты, and social media posting. Landing pages and forms feed straight into the same database sales uses. This is the biggest gap between the two products.
Landing pages and forms sit in the same строитель.
Закрыть CRM: There is no marketing module. You get bulk email, email templates, and email sequences for outreach. For campaigns and landing pages you will need other tools alongside it.
4. Built In Calling and Conversations
Закрыть CRM: Calling is the headline feature. A power dialer works one list at a time, while the predictive dialer can dial multiple numbers and connect the first answer. Call coaching lets a manager join live.
Lead records feed straight into that calling queue.
SugarCRM: Phone calls run through integrations rather than a native dialer. Logging a call is easy, but placing one needs a connected system. High-volume calling teams will feel that gap.
⚠️ Предупреждение: If your team makes hundreds of calls a day, this feature alone may decide the choice. No amount of customization in SugarCRM replaces a native dialer.
5. Reporting and Sales Performance
SugarCRM: Reports cover sales performance and product performance across the funnel. Forecasting tools track revenue against quota by rep and region. Dashboards are configurable without code.
Закрыть CRM: Reporting handles quick KPI snapshots and custom graphs for activity. Users have said the reporting functionality is weak for deeper analysis. That is the most common complaint in reviews.
6. Integrations and Other Tools
SugarCRM: Native connectors plus third-party add-ons cover most stacks. REST and SOAP APIs give any developer direct access to the data. It links new and legacy technology to merge front and back office systems.
Закрыть CRM: Roughly 80 integrations cover the common picks, including Zoom meetings and calendar integration. Some connections found in other CRMs are missing. Check your must-have list before committing.
7. AI, Personalization, and Custom Links
SugarCRM: AI features include predictive lead scoring, generative AI, and sentiment analysis. Custom URLs let marketing track campaign traffic back to records. The AI is trained on CRM data patterns rather than bolted on.
Закрыть CRM: Sales AI summarizes calls and drafts replies inside the inbox. It aims to save time on admin, not to score your pipeline. Simpler in scope, quicker to understand.
8. Customization and Custom Fields
SugarCRM: No-code config uses drag and drop tools for dashboards and basic workflows. Advanced workflows and new business modules do need coding. Many companies hire a partner for that stage.
Закрыть CRM: You can add custom fields, custom objects, and multiple pipelines. The ceiling is lower than SugarCRM’s by design. That trade keeps the interface simple enough for full team engagement.
9. Security, Access, and Deployment
SugarCRM: You choose where data resides across on-premises, private cloud, or public cloud. That open source heritage avoids vendor lock-in. Role-based access controls suit companies with many employees.
Закрыть CRM: Cloud only, with security handled by the vendor. A mobile app covers work from any mobile device, and the desktop app mirrors it. There is even an ROI calculator to model returns before you buy.
10. Ценообразование и стоимость
Here are the CRM prices side by side.
| Уровень | SugarCRM | Закрыть CRM |
|---|---|---|
| Бесплатный план | ❌ | ❌ |
| Вход | Стандартный тариф — 59 долларов США/пользователь/месяц | Базовый пакет — 35 долларов за место в месяц |
| Середина | Расширенный — 85 долларов США/пользователь/месяц | Рост — 99 долларов за место в месяц |
| Вершина | Премьер-версия — 135 долларов США/пользователь/месяц | Scale — 139 долларов за место в месяц |
| Minimum seats | Ten users | Один |
SugarCRM: The $59 entry looks mid-range until you apply the ten user minimum. That sets a real floor of roughly $590 per month. In exchange you get marketing and service modules that Close does not sell.
Закрыть CRM: Close looks like the more affordable CRM at entry, and one seat is enough to start. The jump from Essentials to Growth is steep though. Small businesses on tight budgets should map which advanced features they truly need.
Различные сценарии
| Если вам это нужно | Выбирать | Почему |
|---|---|---|
| Fewer than ten seats | Закрыть CRM | No user minimum |
| Marketing and service in one system | SugarCRM | Sugar Market and Sugar Serve |
| Большое количество телефонных звонков | Закрыть CRM | Native power dialer |
| Complex account management | SugarCRM | Deeper data model |
| Подробная отчетность и прогнозирование | SugarCRM | Stronger analytics |
| Live in two weeks | Закрыть CRM | Free trial and fast setup |
💰 Ваш бюджет
Close starts lower per seat and has no seat floor. SugarCRM’s ten user minimum makes it the pricier entry for a small business.
🔌 Ваш технологический стек
SugarCRM connects to legacy ERP and back-office software through REST and SOAP APIs. Close covers popular apps but leaves gaps other CRMs fill.
📞 Ваш процесс продаж
Choose Close if your sales process runs on dialing and quick follow ups. Pick SugarCRM if long cycles and multi-department sales processes describe your business.
🎓 Ваш уровень опыта
SugarCRM has a steep learning curve, and many buyers hire a partner to configure it. Close is simple enough that a sales team can manage it alone.
🆓 Бесплатные пробные версии и демо-версии
Close gives you 14 days to test it with real clients and live calls. SugarCRM runs demos instead, so budget time for a guided walkthrough.
🛟 Варианты поддержки
SugarCRM support ranges from online-only up to 24/7 global response on top tiers. Close leans on proactive onboarding, a help center, and migration help.
Руководство по переключению
Already on one of these? Here is what changes if you move.
🔄 Switching from SugarCRM to Close CRM?
✅ Что вы получите:
- Built in calling with a power dialer and predictive dialer
- A much shorter setup, often live inside two weeks
- No ten user minimum, so tiny teams can start
❌ Что вы потеряете:
- Sugar Market campaigns and Sugar Serve service features
- Deep forecasting, geo mapping, and multi-currency support
- On-premises hosting and full control over where data lives
📋 Как переключиться:
- Export leads, contacts, and opportunities from SugarCRM to CSV
- Start the Close 14-day free trial and create your pipelines
- Use the one-click migration tool, then rebuild your email templates
🔄 Switching from Close CRM to SugarCRM?
✅ Что вы получите:
- Marketing automation and case management in the same platform
- Reporting depth that supports real revenue forecasting
- Room to grow customer relationships across many departments
❌ Что вы потеряете:
- The native dialer and single-inbox calling workflow
- Live call coaching for training sales reps
- A setup a small team can manage without help
📋 Как переключиться:
- Export your Close data and аудит which custom fields you still need
- Scope the SugarCRM build with the vendor team or a partner
- Import records, then rebuild workflows before you retire Close
Что не было рассмотрено в нашем обзоре
This comparison focused on sales, marketing and service for mid-market and small business buyers. We did not test on-premises SugarCRM installs, custom ERP builds, or partner-led rollouts. Enterprise contract terms and volume discounts sit outside what we could verify. If you run a call center or a regulated company, your priorities will differ from what we describe here.
Окончательный вердикт
| Категория | Победитель |
|---|---|
| 💰 Стоимость участия | Закрыть CRM |
| 🚀 Основные функции | SugarCRM |
| 📞 Calling and Outreach | Закрыть CRM |
| 📊 Reporting and Forecasting | SugarCRM |
| 👶 Простота использования | Закрыть CRM |
| 🔌 Интеграции | SugarCRM |
| 🛠️ Индивидуальная настройка | SugarCRM |
| 🏆 Общий победитель | SugarCRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 of 7 categories.
Лучше всего подходит для: Manufacturing and distribution, mid-size companies, teams needing marketing and service in one place
These are two different products wearing the same label. SugarCRM is a full CRM platform. Close CRM is a sales engagement tool that also stores records.
Close is excellent at what it targets. If your day is phone calls and follow ups, it will bring in more leads per rep than a heavier system.
But most growing companies need more than outreach. SugarCRM handles marketing, service, and forecasting on one platform, which is why it takes the win here.
Больше сравнений SugarCRM
Here is how SugarCRM measures up against other CRM alternatives:
SugarCRM выигрывает по следующим параметрам: Roughly 42% cheaper rollout costs, up to 32% lower total cost, higher customer experience scores
Salesforce побеждает по следующим параметрам: Larger partner network, wider app marketplace, deeper reporting add-ons
SugarCRM выигрывает по следующим параметрам: Hosting choice including on-premises, industry builds for manufacturing, no-code depth for odd workflows
HubSpot побеждает по следующим показателям: Free version to start, gentler onboarding, stronger content marketing tooling
SugarCRM выигрывает по следующим параметрам: Full sales pipeline, marketing campaigns, unified record across departments
Zendesk побеждает по следующим показателям: Stronger ticketing, better help desk reporting, easier agent setup
SugarCRM выигрывает по следующим параметрам: ERP-grade integrations, multi-currency and 30+ languages, deployment flexibility
Компания Insightly добивается успеха в следующих областях: Lower starting cost, project management built in, faster time to first value
Больше информации о Close CRM по сравнению с другими сервисами.
Вот как Close CRM выглядит в сравнении с другими вариантами CRM:
Победы с минимальным преимуществом: Native dialer, tighter inbox workflow, faster rollout for a small sales team
HubSpot побеждает по следующим показателям: Free tier, marketing hub, far more integrations
Закрытие CRM против закрытия CRM в понедельник
Победы с минимальным преимуществом: Calling and SMS built in, sales-first defaults, call coaching for reps
В понедельник CRM-системы добились успеха в следующих областях: Visual boards, wider team use beyond sales, cheaper mid tiers
Close CRM против Freshsales CRM
Победы с минимальным преимуществом: Predictive dialer quality, quicker onboarding, one-click migration from other CRMs
Freshsales побеждает по следующим показателям: Lower entry price, built-in chat, broader reporting for the money
Закрыть CRM против Капсульная CRM
Победы с минимальным преимуществом: Outbound calling volume, sequences and bulk email, sales automation depth
Capsule побеждает по следующим параметрам: Cheaper seats, simpler contact management, lighter admin load
Часто задаваемые вопросы
Для чего используется SugarCRM?
It manages sales, marketing and service on one platform. Companies use it to track customer relationships, run campaigns, and forecast revenue across departments.
Чем Close отличается от других CRM-систем?
It bundles calling, SMS, and email into the record itself. Most rivals treat outreach as an add-on, so Close feels closer to a sales engagement tool.
Сколько обычно стоит CRM-система?
Most business plans land between $25 and $150 per user per month. SugarCRM starts at $59 per user per month and Close starts at $35 per seat.
Какие недостатки у SugarCRM?
The learning curve is steep and the ten user minimum shuts out tiny teams. Service tools also trail dedicated help desk products.
Close.io — это CRM-система?
Yes. Close.io was the original name for Close, and it works as a CRM with calling, texting, and email built into the same app.
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