ManageEngine Review: Best IT Service Management in 2025

Your IT team is overwhelmed by an excessive number of tickets.

Things are slow, and you might be using five different tools to manage your network and devices. This is a mess!

This means your users are unhappy. Your service agreements (SLAs) are getting missed.

The time you waste on simple tasks costs real money.

Is your current system truly helping your business grow, or is it holding you back?

We examine ManageEngine in 2025 to determine if it is the best IT Service Management (ITSM) solution.

ManageEngine

See how ManageEngine ServiceDesk Plus can dramatically cut your IT workload. Customers using ITSM reporting tools similar to those offered by ManageEngine report up to a 62% increase in operational efficiency and a 47% reduction in manual tasks.

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What is ManageEngine?

ManageEngine is a major brand for IT management solutions.

Think of it as a helpful toolbox for your entire IT team. It is a management division of Zoho Corporation.

What do they offer? ManageEngine develops a range of management software solutions.

These tools help businesses manage their technology efficiently.

This includes everything from your computers to your networks.

Their products cover key areas of IT management, like:

• Asset management: Tracking all your hardware and software assets. This helps you know what you own and where it is.
• Unified endpoint management: Controlling all devices, like laptops and phones, from one central spot.
• Network and device management: Keeping your company’s network running smoothly.
• Access management: Ensuring only authorized personnel can access specific systems.

In short, ManageEngine software provides a single place to manage and secure your whole technology setup.

Who Created ManageEngine?

The company behind ManageEngine is Zoho Corporation.

It was first founded in 1996 by Sridhar Vembu and Tony Thomas.

Initially, the company was named AdventNet. They focused on network management tools.

Their primary goal was to create high-quality IT software that everyone could afford.

This was a significant change from the expensive options available at the time.

Tcompany’s vision is straightforward: to develop high-quality, in-house products.

This helps them provide customers with effective and affordable solutions to manage all their IT needs from a single location.

Top Benefits of ManageEngine

ManageEngine offers a comprehensive set of tools designed to make the IT job easier.

They are part of Zoho Corp, which provides them with a wide range of resources and support.

Here are the top ways this platform helps your team:

• A Single View of All IT Operations: The company’s IT management division enables you to view all your technology in one place. This overarching approach simplifies your entire it infrastructure and its operations.
• Affordable and Feature-Rich Software: Since 2002, ManageEngine has prioritized flexible solutions that are easy to use and affordable. This makes their it management software a great choice even for smaller budgets.
• Powerful Automation and Change Management: The service desk and service desk software include smart automation. This handles ticket routing and speeds up your operations management, including controlled change management processes.
• Complete Asset and Endpoint Control: Tools like Desktop Central and Endpoint Central give you unified endpoint management. You can track all your mobile devices and easily manage software deployment.
• Robust Security and Data Protection: ManageEngine provides great tools for cloud security monitoring and privileged access security. This is crucial for data loss prevention and safeguarding your data from data leaks.
• Secure Access and Remote Work: Features for remote access provide technicians with secure, remote access to resolve issues quickly and efficiently. This allows you to support your team no matter where they are working.
• Easy-to-Use Identity Management: The platform integrates seamlessly with your Active Directory and offers adaptive MFA. This makes access management much simpler and more secure.
• Support for On-Premises and Cloud: ManageEngine products offer you the choice of on-premises or cloud solutions to power your system. They offer a hybrid ecosystem approach that fits any company setup.
• Proactive Monitoring and Event Management: You receive tools such as Applications Manager for application performance and event management. This helps you monitor the real-time status of your network and address issues before they occur.
• Specialized Tools for Microsoft Environments: You get dedicated solutions for tasks such as Exchange management and Exchange backup. These help simplify the administration of Microsoft-based systems.

Best Features of ManageEngine

ManageEngine stands out because it offers the industry’s broadest suite of IT tools.

They do more than just simple ticketing. They also manageengine prioritizes flexible solutions.

This means their tools can accommodate any size company, from small businesses to large corporations.

We want to show you the unique tools that truly make your job easier.

These features go deep, from securing user access to getting smart insights on all your data.

They prove that ManageEngine is much more than a basic service desk.

1. Identity & Access Management

This feature ensures that only authorized personnel can access your systems.

It is key to data leak prevention. The tool manages all user accounts and logins.

It includes features like multi-factor authentication (MFA) and single sign-on (SSO).

It even handles browser security settings to stop problems before they start.

This keeps your company and customer data secure.

2. Unified Service Management

Many companies have separate help desks for IT, HR, and Facilities.

Unified Service Management brings all those requests into one place.

This means employees can use a single portal to access help for any issue.

It is powered by cloud solutions, powering a consistent experience.

This approach enhances service quality throughout the entire business.

3. IT Operations Management (ITOM)

ITOM is the way you keep your entire IT world running smoothly and efficiently.

This feature monitors your servers, network, and applications 24/7.

It uses smart alerts to notify you when things go wrong.

You can fix issues fast, often before users even notice a problem.

4. Low-Code App Developer

What if you need a specific app that no one sells?

The low-code developer enables you to build custom solutions independently.

You can create simple applications and automate workflows using an easy drag-and-drop method.

You don’t need to be a coding expert to create tools that address your unique business needs.

5. Security Information and Event Management (SIEM)

A SIEM solution is like a security guard that never sleeps.

It collects all the security data from every device.

It uses this information for tasks such as file auditing and SharePoint reporting.

This helps you quickly spot threats or strange user actions.

It keeps you safe and helps you ensure compliance with security rules.

6. Advanced IT Analytics

You have a wealth of data, but do you truly understand it?

This feature, powered by ManageEngine Analytics Plus, turns raw data into smart, actionable insights.

It can forecast future problems or indicate where your IT spending is heading.

It helps you make better decisions and optimize your operations using AI-powered insights.

7. Remote Monitoring and Management (RMM)

Your IT team needs to be able to repair devices regardless of their location.

RMM gives technicians secure remote access to any endpoint.

They can install patches, deploy software, and troubleshoot issues fast.

This makes supporting remote employees and multiple offices simple and effective.

8. MSP Central

This platform is specifically built for Managed Service Providers (MSPs).

It unifies all the tools an MSP needs.

It consolidates service desk, security, and monitoring for multiple clients into a single console.

It is a powerful cloud solutions powering platform designed to help MSPs manage different clients efficiently and scale their business.

Pricing

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Pros and Cons

To help you decide, let’s quickly look at the biggest benefits and potential downsides of ManageEngine’s ServiceDesk Plus platform.

ManageEngine Alternatives

ManageEngine is a great platform, but it is not the only option.

Many competitors offer a more specialized focus or a simpler, all-in-one package.

It is smart to compare them to ensure you pick the best tool for your company.

Here are a few strong alternatives to consider:

• Atera: This is an all-in-one platform built for MSPs and small IT teams. It is known for its simple per-technician pricing (unlimited devices) and its strong focus on AI. Atera features IT Autopilot and AI Copilot to automate up to 40% of the IT workload, moving toward truly autonomous IT operations.
• NinjaOne: This solution is highly rated for its user-friendly Remote Monitoring and Management (RMM) capabilities. It gives technicians great visibility and control over endpoints. It is often preferred by IT teams seeking a simple, powerful, and clean solution that focuses on high technician efficiency.
• ServiceNow: This is the top choice for large enterprises that need maximum customization and deep automation across the entire business. It goes beyond IT to manage HR, customer service, and other departments with complex, scalable workflows.
• Freshservice: This platform prioritizes user-friendliness and ease of setup. It offers a modern, clean interface with strong automation and core ITSM features. It is a good choice for mid-market teams seeking a rapid and straightforward ITSM deployment.

Personal Experience with ManageEngine

When our team first adopted the Enterprise version of ManageEngine ServiceDesk Plus, we faced a challenge.

We needed to unify our IT and HR service requests and finally eliminate the use of spreadsheets for asset tracking.

We knew we had to start somewhere, so we used the free tools and the trial to test the waters first.

This allowed us to formally implement security policies and a consistent change management process for the first time.

We quickly saw a big drop in simple, repetitive tickets because we were able to build a knowledge base for common user questions.

This allowed our IT team to focus on bigger projects.

Key Results Our Team Achieved:

• Unified Request Management: We created a single portal for both IT and HR requests. This meant employees only needed to go to one place for any help, making service delivery much faster.
• Automated Asset Tracking: The powerful discovery tools helped us track all hardware and software assets instantly. We could easily see who had what, which was a huge security and auditing win.
• Faster Resolution with Knowledge Base: We created and promoted a knowledge base that covered 80% of repeat issues. This successfully deflected many tickets and empowered users to solve problems themselves.
• Better Cost Control: The built-in billing and reporting features enabled us to track resource utilization effectively. We could now clearly show management the cost of resolving different types of tickets.
• Stronger Security Posture: We used the system to enforce security policies and control access. This was a critical step in demonstrating that ManageEngine crafts comprehensive and compliant security solutions for the entire company.

Final Verdict

If you need a complete IT Service Management (ITSM) platform, ManageEngine ServiceDesk Plus is a top contender.

It is great because it offers strong, built-in features for things like asset and change management.

It works perfectly for companies with hybrid exchange environments.

Offering flexible tools for both cloud and on-premises setups. ManageEngine crafts a comprehensive solution.

Its wide range of features, especially in the enterprise version, gives your team everything they need.

The platform helps you enforce security, manage every SSH key, and keep your IT running smoothly.

If you need a powerful system that grows with you and offers free tools to start, it is a smart choice.

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