⚡ 간단 평가:
- 가격: SugarCRM starts at $59/user/month. Close CRM starts at $35/seat/month.
- 다음과 같은 경우에 가장 적합합니다: SugarCRM suits mid-size and large companies in manufacturing and distribution. Close CRM suits small businesses running high-volume 쭉 내밀다.
- 주요 차이점: SugarCRM covers sales, marketing and service on one system. Close CRM builds everything around phone calls and email.
- 저희가 선택한 제품: SugarCRM for most buyers. It handles wider workflows and scales past a single sales team.
These two products both call themselves CRM software.
They are not built for the same buyer.
SugarCRM is a full CRM platform for sales, marketing and service.
Close CRM is a sales engagement tool with a CRM attached.
That single difference decides which one fits your 사업.
개요
This SugarCRM vs Close CRM comparison covers pricing, core features, and ease of use.
또한 각 CRM이 어떤 사용자에게 가장 적합한지 분석해 보았습니다.
저희 자료 출처에는 공개된 사양서, 공급업체 문서 및 G2 리뷰가 포함됩니다.
저희 필진들도 두 도구를 직접 사용해 보는 시간을 가졌습니다.
해당 내용은 아래 '우리 팀이 발견한 사항' 섹션에 나와 있습니다.
SugarCRM이란 무엇인가요?
SugarCRM is customer relationship management software for mid-size and large companies.
It splits into three arms: Sugar Market, Sugar Sell, and Sugar Serve.
Sugar Market handles marketing automation, SEO, and 소셜 미디어.
Sugar Sell covers sales 오토메이션, reports, and product management.
Sugar Serve gives service teams smart routing and case tracking.
The company sells this as “Precision Selling” — guided selling built on CRM and ERP data.
Here is a walkthrough of the platform in action.
🏆 Winner: SugarCRM
One platform for sales, marketing and service. Built for companies with complex account management needs.
SugarCRM 가격 책정
Here is what SugarCRM costs per user per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기준 | 사용자당 월 59달러 | Small businesses needing core features and basic support |
| 고급의 | 사용자당 월 85달러 | Teams needing advanced workflows and enhanced support |
| 수상 | 사용자당 월 135달러 | Enterprise level plans with service automation and online support |
Pricing verified August 2026.
무료 체험: No free trial on most plans. There is no free plan and no free version either.
환불 보장: None published. Contracts run annually, so ask about exit terms before you sign.
📌 메모: The Standard plan covers basic workflows and reporting. Advanced adds deeper automation. No plan includes unlimited users, and every tier carries a ten user minimum.
⚠️ Pricing conflict flagged: Our research notes list different figures for SugarCRM pricing. They show Sugar Professional at $52 per user per month, Sugar Enterprise at $65, and Sugar Market at $1,000 per month for 10,000 contacts. The table above uses our verified SugarCRM cost data instead. Confirm your quote with the vendor, since ten users is the floor on every tier.
SugarCRM의 주요 이점
Here is what makes SugarCRM worth a look:
- 360도 고객 관점: Every department sees the same record. Sales, marketing, and support stop working from separate copies of the truth.
- 슈가프레딕트 AI: Domain-specific AI scores conversion likelihood. It also suggests next best actions inside the seller workflow.
- 심층적인 맞춤 설정: You can customize SugarCRM with drag and drop workflows and no-code config. Custom fields, layouts, and relationships need no coding.
- 글로벌 진출: Support for over 30 languages and multiple currencies. That matters for companies expanding across borders.
- Deployment choice: On-premises, private cloud, or public cloud. Its open source CRM heritage lets you pick where data lives.
- Lower total cost than 세일즈포스: Rollout costs run about 42% cheaper. Total cost of ownership drops roughly 32%.
- Strong satisfaction scores: SugarCRM outranks Salesforce on customer experience ratings. Premium customers get 24/7 response.
우리 팀이 발견한 점
우리의 작가 set up a SugarCRM instance and spent several days building records and workflows. Here is what stood out from that hands-on time:
SugarCRM의 장점과 단점
✅ 장점
- Covers sales, marketing and service on a single platform
- Modular design allows heavy customization without heavy coding
- Choice of on-premises, private cloud, or public cloud hosting
- Lowers total cost of ownership by up to 32% versus Salesforce
- REST and SOAP APIs connect legacy systems and other tools
❌ 단점
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks very small teams from signing up
- Customer service tools rate weaker than 젠데스크 or Salesforce Service Cloud
- Deeper changes to core modules still require software development work
Close CRM이란 무엇인가요?
Close CRM is a sales platform for small to medium-sized businesses.
It pulls email, calling, and SMS into one inbox.
Sales reps can talk to prospects without a separate phone system.
Every call, email, and note lands on a profile timeline.
That cuts manual data entry and keeps outreach history in one place.
The focus is narrow on purpose: close more deals, faster.
Watch how the inbox and dialer work together.
🥈 Runner Up: Close CRM
Built in calling, texting, and email in one inbox. Best for small teams that live on the phone.
CRM 가격 마감
Close prices per seat rather than per user.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 골자 | 좌석당 월 35달러 | 작은 사업 teams starting with built in calling |
| 성장 | 좌석당 월 99달러 | Sales teams needing a power dialer and email sequences |
| 규모 | 좌석당 월 139달러 | Higher tiers wanting call coaching and custom objects |
Pricing verified August 2026.
무료 체험: Close offers a 14-day free trial. No credit card is needed to start.
환불 보장: None advertised. The trial is how you test the product before paying.
📌 메모: A CSV import tool and a free one-click migration tool move your contacts across. Support during onboarding includes migration help and training.
⚠️ Pricing conflict flagged: Our research notes show a different lineup. They group startup features into a $59 plan and professional features into a $109 plan, dropping to $49 and $99 when billed annually, with an enterprise tier at $149. The table above uses our verified figures. Check the current price page before you buy.
Close CRM의 주요 이점
Here is where Close CRM earns its keep:
- 내장 통화 기능: Reps dial straight from the browser. G2 reviews call the call functionality best in class.
- Power and predictive dialer: Both dialer types automate the dialing process. The predictive dialer can dial multiple numbers at once.
- 스마트 뷰: Saved filters search and rank leads by criteria you set. That keeps the hottest lead at the top.
- 빠른 설치: A motivated team can go live inside the 14-day window. Full team engagement usually arrives within days.
- Follow ups on autopilot: Workflows fire reminders so nobody drops a warm lead. Response rates climb without extra admin work.
- 실시간 전화 코칭: Managers listen in and help sales reps mid-call. Useful for training new hires quickly.
- Help resources: A help center, API docs for any developer, and regular product updates back the platform. 보안 practices protect customer data.
우리 팀이 발견한 점
Our writer ran a Close CRM trial and worked a real lead list through it. Here is what stood out:
클로즈 CRM의 장점과 단점
✅ 장점
- Email, phone calls, and SMS live in one inbox
- Rated 4.7 out of 5 on G2 by users
- Quick onboarding with free one-click migration from other CRMs
- Lower entry price than most CRM options with calling included
❌ 단점
- Reporting is weak, which makes sales performance analysis harder
- Less customizable than rival CRM platforms
- Roughly 80 integrations, and some common ones are missing
- No marketing or service modules at all
기능 비교
Here is how SugarCRM and Close CRM line up across ten areas. The table gives you the short version first.
| 특징 | 슈가CRM | CRM 닫기 |
|---|---|---|
| 시작 가격 | 사용자당 월 59달러 | 좌석당 월 35달러 |
| 무료 체험 | ❌ | ✅ 14일 |
| 내장 통화 기능 | ❌ | ✅ |
| 마케팅 자동화 | ✅ 설탕 시장 | ❌ |
| 서비스 자동화 | ✅ 설탕 제공 | ❌ |
| Geo Mapping | ✅ | ❌ |
| 캘린더 연동 | ✅ | ✅ |
| 사용자 정의 개체 | ✅ | ✅ Scale plan |
| 모바일 앱 | ✅ | ✅ |
| 보고 심층도 | ✅ 강함 | ⚠️ 제한됨 |
| 가장 적합한 대상 | Mid-size and large companies | 소규모 영업팀 |
1. Sales Automation and Guided Selling
슈가CRM: Sales automation removes repetitive tasks from the seller’s day. SugarPredict scores which leads are likely to convert. It then suggests the next best action, which is what the company means by guided selling.
CRM 닫기: Automation here is about activity, not prediction. Workflows push follow ups and reminders on a schedule you set. It keeps sales reps moving rather than telling them who to call first.
2. Lead and Inbox Management
슈가CRM: Leads sit inside a wider record structure tied to accounts and cases. You can create custom fields and layouts to match specific business needs. Setup takes longer, but the model handles complex account hierarchies.
CRM 닫기: One inbox holds email, calls, and SMS per lead. Smart Views let you search and segment by any criteria. Reps work a queue instead of hunting through tabs.
3. Marketing Automation and Landing Pages
슈가CRM: Sugar Market runs campaigns, SEO 도구, and social media posting. Landing pages and forms feed straight into the same database sales uses. This is the biggest gap between the two products.
Landing pages and forms sit in the same 건축업자.
CRM 닫기: There is no marketing module. You get bulk email, email templates, and email sequences for outreach. For campaigns and landing pages you will need other tools alongside it.
4. Built In Calling and Conversations
CRM 닫기: Calling is the headline feature. A power dialer works one list at a time, while the predictive dialer can dial multiple numbers and connect the first answer. Call coaching lets a manager join live.
Lead records feed straight into that calling queue.
슈가CRM: Phone calls run through integrations rather than a native dialer. Logging a call is easy, but placing one needs a connected system. High-volume calling teams will feel that gap.
⚠️ 경고: If your team makes hundreds of calls a day, this feature alone may decide the choice. No amount of customization in SugarCRM replaces a native dialer.
5. Reporting and Sales Performance
슈가CRM: Reports cover sales performance and product performance across the funnel. Forecasting tools track revenue against quota by rep and region. Dashboards are configurable without code.
CRM 닫기: Reporting handles quick KPI snapshots and custom graphs for activity. Users have said the reporting functionality is weak for deeper analysis. That is the most common complaint in reviews.
6. 통합 및 기타 도구
슈가CRM: Native connectors plus third-party add-ons cover most stacks. REST and SOAP APIs give any developer direct access to the data. It links new and legacy technology to merge front and back office systems.
CRM 닫기: Roughly 80 integrations cover the common picks, including Zoom meetings and calendar integration. Some connections found in other CRMs are missing. Check your must-have list before committing.
7. AI, Personalization, and Custom Links
슈가CRM: AI features include predictive lead scoring, generative AI, and sentiment analysis. Custom URLs let marketing track campaign traffic back to records. The AI is trained on CRM data patterns rather than bolted on.
CRM 닫기: Sales AI summarizes calls and drafts replies inside the inbox. It aims to save time on admin, not to score your pipeline. Simpler in scope, quicker to understand.
8. Customization and Custom Fields
슈가CRM: No-code config uses drag and drop tools for dashboards and basic workflows. Advanced workflows and new business modules do need coding. Many companies hire a partner for that stage.
CRM 닫기: You can add custom fields, custom objects, and multiple pipelines. The ceiling is lower than SugarCRM’s by design. That trade keeps the interface simple enough for full team engagement.
9. Security, Access, and Deployment
슈가CRM: You choose where data resides across on-premises, private cloud, or public cloud. That open source heritage avoids vendor lock-in. Role-based access controls suit companies with many employees.
CRM 닫기: Cloud only, with security handled by the vendor. A mobile app covers work from any mobile device, and the desktop app mirrors it. There is even an ROI calculator to model returns before you buy.
10. 가격 및 비용
Here are the CRM prices side by side.
| 층 | 슈가CRM | CRM 닫기 |
|---|---|---|
| 무료 플랜 | ❌ | ❌ |
| 기입 | 표준 요금제 — 사용자당 월 59달러 | 필수 서비스 — 좌석당 월 35달러 |
| 중간 | 고급 기능 — 사용자당 월 85달러 | 성장세 — 좌석당 월 99달러 |
| 맨 위 | 프리미어 — 사용자당 월 135달러 | 스케일 — 좌석당 월 139달러 |
| Minimum seats | Ten users | 하나 |
슈가CRM: The $59 entry looks mid-range until you apply the ten user minimum. That sets a real floor of roughly $590 per month. In exchange you get marketing and service modules that Close does not sell.
CRM 닫기: Close looks like the more affordable CRM at entry, and one seat is enough to start. The jump from Essentials to Growth is steep though. Small businesses on tight budgets should map which advanced features they truly need.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| Fewer than ten seats | CRM 닫기 | No user minimum |
| Marketing and service in one system | 슈가CRM | Sugar Market and Sugar Serve |
| 통화량이 많은 전화 | CRM 닫기 | Native power dialer |
| Complex account management | 슈가CRM | Deeper data model |
| 심층 보고 및 예측 | 슈가CRM | Stronger analytics |
| Live in two weeks | CRM 닫기 | Free trial and fast setup |
💰 예산
Close starts lower per seat and has no seat floor. SugarCRM’s ten user minimum makes it the pricier entry for a small business.
🔌 사용 중인 기술 스택
SugarCRM connects to legacy ERP and back-office software through REST and SOAP APIs. Close covers popular apps but leaves gaps other CRMs fill.
📞 귀사의 영업 프로세스
Choose Close if your sales process runs on dialing and quick follow ups. Pick SugarCRM if long cycles and multi-department sales processes describe your business.
🎓 귀하의 경험 수준
SugarCRM has a steep learning curve, and many buyers hire a partner to configure it. Close is simple enough that a sales team can manage it alone.
🆓 무료 체험 및 데모
Close gives you 14 days to test it with real clients and live calls. SugarCRM runs demos instead, so budget time for a guided walkthrough.
🛟 지원 옵션
SugarCRM support ranges from online-only up to 24/7 global response on top tiers. Close leans on proactive onboarding, a help center, and migration help.
전환 가이드
Already on one of these? Here is what changes if you move.
🔄 Switching from SugarCRM to Close CRM?
✅ 얻게 될 이점:
- Built in calling with a power dialer and predictive dialer
- A much shorter setup, often live inside two weeks
- No ten user minimum, so tiny teams can start
❌ 잃게 될 것:
- Sugar Market campaigns and Sugar Serve service features
- Deep forecasting, geo mapping, and multi-currency support
- On-premises hosting and full control over where data lives
📋 전환 방법:
- Export leads, contacts, and opportunities from SugarCRM to CSV
- Start the Close 14-day free trial and create your pipelines
- Use the one-click migration tool, then rebuild your email templates
🔄 Switching from Close CRM to SugarCRM?
✅ 얻게 될 이점:
- Marketing automation and case management in the same platform
- Reporting depth that supports real revenue forecasting
- Room to grow customer relationships across many departments
❌ 잃게 될 것:
- The native dialer and single-inbox calling workflow
- Live call coaching for training sales reps
- A setup a small team can manage without help
📋 전환 방법:
- Export your Close data and 심사 which custom fields you still need
- Scope the SugarCRM build with the vendor team or a partner
- Import records, then rebuild workflows before you retire Close
저희 리뷰에서 다루지 않은 내용
This comparison focused on sales, marketing and service for mid-market and small business buyers. We did not test on-premises SugarCRM installs, custom ERP builds, or partner-led rollouts. Enterprise contract terms and volume discounts sit outside what we could verify. If you run a call center or a regulated company, your priorities will differ from what we describe here.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 초기 가격 | CRM 닫기 |
| 🚀 핵심 기능 | 슈가CRM |
| 📞 Calling and Outreach | CRM 닫기 |
| 📊 Reporting and Forecasting | 슈가CRM |
| 👶 사용 편의성 | CRM 닫기 |
| 🔌 통합 | 슈가CRM |
| 🛠️ 맞춤 설정 | 슈가CRM |
| 🏆 종합 우승 | 슈가CRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 of 7 categories.
다음과 같은 경우에 가장 적합합니다: Manufacturing and distribution, mid-size companies, teams needing marketing and service in one place
These are two different products wearing the same label. SugarCRM is a full CRM platform. Close CRM is a sales engagement tool that also stores records.
Close is excellent at what it targets. If your day is phone calls and follow ups, it will bring in more leads per rep than a heavier system.
But most growing companies need more than outreach. SugarCRM handles marketing, service, and forecasting on one platform, which is why it takes the win here.
SugarCRM 비교
Here is how SugarCRM measures up against other CRM alternatives:
SugarCRM이 다음 분야에서 승리했습니다: Roughly 42% cheaper rollout costs, up to 32% lower total cost, higher customer experience scores
Salesforce가 다음 분야에서 우위를 점했습니다: Larger partner network, wider app marketplace, deeper reporting add-ons
SugarCRM이 다음 분야에서 승리했습니다: Hosting choice including on-premises, industry builds for manufacturing, no-code depth for odd workflows
HubSpot이 다음 분야에서 우위를 차지했습니다: Free version to start, gentler onboarding, stronger content marketing tooling
SugarCRM이 다음 분야에서 승리했습니다: Full sales pipeline, marketing campaigns, unified record across departments
Zendesk가 다음 분야에서 우위를 차지했습니다: Stronger ticketing, better help desk reporting, easier agent setup
SugarCRM이 다음 분야에서 승리했습니다: ERP-grade integrations, multi-currency and 30+ languages, deployment flexibility
Insightly는 다음 항목에서 우위를 점합니다: Lower starting cost, project management built in, faster time to first value
Close CRM과 비교했을 때 더 많은 장점
Close CRM이 다른 CRM 옵션과 비교했을 때 어떤 장단점을 가지고 있는지 살펴보겠습니다.
아슬아슬한 승리: Native dialer, tighter inbox workflow, faster rollout for a small sales team
HubSpot이 다음 분야에서 우위를 차지했습니다: Free tier, marketing hub, far more integrations
아슬아슬한 승리: Calling and SMS built in, sales-first defaults, call coaching for reps
월요일 CRM 주요 성과: Visual boards, wider team use beyond sales, cheaper mid tiers
아슬아슬한 승리: Predictive dialer quality, quicker onboarding, one-click migration from other CRMs
Freshsales가 다음 부문에서 승리했습니다: Lower entry price, built-in chat, broader reporting for the money
CRM 종료 vs 캡슐 CRM
아슬아슬한 승리: Outbound calling volume, sequences and bulk email, sales automation depth
캡슐이 승리한 항목: Cheaper seats, simpler contact management, lighter admin load
자주 묻는 질문
SugarCRM은 무엇에 사용되나요?
It manages sales, marketing and service on one platform. Companies use it to track customer relationships, run campaigns, and forecast revenue across departments.
Close는 다른 CRM과 어떻게 다른가요?
It bundles calling, SMS, and email into the record itself. Most rivals treat outreach as an add-on, so Close feels closer to a sales engagement tool.
CRM 시스템은 보통 얼마 정도 하나요?
Most business plans land between $25 and $150 per user per month. SugarCRM starts at $59 per user per month and Close starts at $35 per seat.
SugarCRM의 단점은 무엇인가요?
The learning curve is steep and the ten user minimum shuts out tiny teams. Service tools also trail dedicated help desk products.
Close.io는 CRM인가요?
Yes. Close.io was the original name for Close, and it works as a CRM with calling, texting, and email built into the same app.
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