⚡ 간단 평가:
- 가격: Capsule CRM starts at $18/user/month. Bitrix24 starts at $49/organization/month, so it is not billed on a per user basis.
- 다음과 같은 경우에 가장 적합합니다: Capsule CRM suits 소규모 사업체 that want contact management and a clean sales pipeline. Bitrix24 suits remote teams that want CRM plus project management tools in one dashboard.
- 주요 차이점: Capsule CRM is a focused CRM system. Bitrix24 is an all in one platform with collaboration tools, group chats, and online stores.
- 저희가 선택한 제품: Capsule CRM for most small 사업 buyers, because the simple CRM layout needs far less setup time.
Two CRM providers. Two very different ideas about software.
Capsule CRM keeps the sales process small and tidy.
Bitrix24 packs CRM, task management, and internal communications into a single platform.
One asks you to learn a little. The other asks you to learn a lot.
This guide breaks down pricing, key features, and who each CRM system really fits.
개요
This Capsule CRM vs Bitrix24 comparison covers pricing, core features, and ease of use.
우리의 작가 spent hands-on time inside Bitrix24 directly.
Notes on Capsule CRM come from published documentation, pricing pages, and G2 reviews.
We also look at how each CRM tool handles lead management and 보고 특징.
결론적으로, 여러분은 자신에게 맞는 플랫폼이 무엇인지 알게 될 것입니다. 사업.
캡슐 CRM이란 무엇인가요?
Capsule CRM is a cloud-based CRM software built for small to medium businesses.
It stores contact records, notes, and communication history in one place.
Teams get a 360-degree view of every person and company they deal with.
The platform follows a “powerful simplicity” idea, so core relationship tools come first.
Most buyers pick it for clean contact management and an easy sales pipeline.
🏆 수상: 캡슐 CRM
A simple CRM for keeping track of customers and deals. The free version covers two users. Setup takes minutes, not weeks.
캡슐 CRM 가격 책정
Here is what Capsule CRM cost looks like in 2026. Pricing is charged per user per month.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 무료 | $0 | Solo users testing a capsule account |
| 기동기 | 사용자당 월 18달러 | Small teams needing full contact management |
| 성장 | 사용자당 월 36달러 | Teams wanting multiple sales pipelines and workflow automations |
Pricing verified August 2026.
무료 체험: Yes. Paid tiers offer a 14-day trial with no card required upfront.
환불 보장: No blanket refund window. You can downgrade to the free plan at any time.
📌 메모: Capsule offers a discount of up to 15% when you pay annually. The free version skips reporting tools, so you cannot generate reports until you upgrade to a paid plan.
⚠️ Pricing conflict flagged: Some third-party sources list five paid tiers, including Advanced and Ultimate, with a Starter rate of $21 when billed annually. Our canonical data shows three plans at the rates above. Confirm current pricing on the Capsule site before you buy.
캡슐 CRM의 주요 이점
Here is what makes Capsule CRM worth a look:
- Contact records in one view: Every email, call, and file sits on one record. No data silos across other team members.
- Clear sales opportunities: The sales pipeline shows deal status at a glance. You can build custom fields to match your sales cycle.
- Tracks for repeat work: Templated task lists handle onboarding and other repeatable business processes.
- 프로젝트 보드: Post-sale delivery work links straight to won deals, so account management does not drift.
- Loading... 그만큼 트랜스폰드 integration runs marketing campaigns from inside the CRM.
- Google Workspace support: Add contacts and manage tasks from Gmail. Microsoft 365 gets similar treatment.
- Sales dashboard: Reporting features cover conversion rates, pipeline health, and revenue forecasting.
우리 팀이 발견한 점
Note: We have not had extended hands-on time inside a live Capsule account yet. The notes above come from published documentation, the pricing page, and G2 reviews.
G2 reviews highlight the clean interface and the speed of adding contact records. Reviewers also flag the email tracking setup, which asks you to BCC a specific address to save messages.
캡슐 CRM의 장점과 단점
✅ 장점
- Clean, user friendly interface that needs no admin
- Free version available for very small teams
- Contact management and sales pipeline are simple to run
- Works with Xero, QuickBooks, 메일침프, and over 1,000 apps via Zapier
❌ 단점
- Fewer advanced features than larger CRM platforms
- Email tracking requires BCC to a specific address
- Support runs on email, with no live chat help desk
Bitrix24란 무엇인가요?
Bitrix24 is a cloud-based communications platform with a CRM inside it.
It joins customer relationships, project management tools, and internal communications in one place.
The Bitrix24 CRM centralizes every customer record into a single database.
You also get an employee directory, a product catalog, and tools to create landing pages.
That makes it a unified platform rather than a classic CRM.
Runner Up: Bitrix24
An all in one platform for CRM, tasks, and chat. Flat pricing covers the whole company. Expect a real learning curve.
Bitrix24 가격
Bitrix24 charges a flat monthly fee for the whole site. Pricing does not scale per user.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기초적인 | 월 49달러/기관 | Smaller businesses trying the core CRM |
| 기준 | 월 99달러/기관 | Growing teams managing projects and marketing |
| 전문적인 | 월 199달러/기관 | Companies needing automation features and deeper reporting |
| 기업 | 월 399달러/기관 | Large company structure with many departments |
Pricing verified August 2026.
무료 체험: Yes. Bitrix24 offers a 30-day free trial on the Professional plan.
환불 보장: No standard refund window. Annual subscriptions cut the rate by 20%, and two-year terms cut it by 31%.
📌 메모: A free plan covers up to 12 users with 5 GB of cloud storage and core CRM access. Communication tools stay free for unlimited users, but invoicing and workflow automation sit behind paid plans.
⚠️ Pricing conflict flagged: Some sources list a Plus tier at $39 per month for up to 24 users, plus 24 GB of storage. Our canonical data lists the four tiers shown above. Check the Bitrix24 site before you commit.
Bitrix24의 주요 이점
Here is where the wider feature set pays off:
- Sales funnel and lead management: Capture, track, and nurture leads through every stage. Web forms feed inbound inquiries straight into the CRM.
- 프로젝트 관리 도구: Gantt charts and Kanban boards handle deadlines and task management side by side.
- 협업 도구: Integrated chat, video conferencing, and 목소리 calls keep remote teams connected.
- 자동화된 워크플로: Routine updates and reminders fire without manual follow-ups.
- Documents and file sharing: Secure cloud storage lets you upload files, co-edit in real time, and track versions.
- Security layers: Data hosting runs on Amazon Web Services with SSL encryption.
- Extranet access: Companies can share a workspace with outside partners safely.
우리 팀이 발견한 점
Our writer signed up for Bitrix24 and spent several days working through the platform. Here is what stood out during that time:
The Home Dashboard is well organized, with a search bar and a multi-use window for messages and tasks. A help button points new users toward support resources. The activity stream reads like a social feed, so updates can slip past you if nobody checks it.
Bitrix24 장점 및 단점
✅ 장점
- Free plan covers up to 12 users with core CRM
- 사용자당 요금제가 아닌 정액 요금제
- CRM, tasks, chat, and online stores in one platform
- Mobile apps for Android and iOS 기기
❌ 단점
- Steep learning curve caused by many features
- Interface can overwhelm new users
- Reviewers report slow support and occasional bugs
기능 비교
Both tools cover the same core CRM ground. The difference shows up in how much extra software sits around that core.
| 특징 | 캡슐 CRM | 비트릭스24 |
|---|---|---|
| 시작 가격 | 사용자당 월 18달러 | 월 49달러/기관 |
| 무료 플랜 | ✅ | ✅ |
| 연락처 관리 | ✅ | ✅ |
| 다양한 판매 파이프라인 | ✅ | ✅ |
| 프로젝트 관리 도구 | ✅ Project boards | ✅ Gantt charts |
| Group Chats & Video | ❌ | ✅ |
| Landing Pages & Online Stores | ❌ | ✅ |
| 이메일 마케팅 | ✅ Transpond integration | ✅ 내장형 |
| 가장 적합한 대상 | Small businesses wanting a simple CRM | Remote teams wanting one dashboard |
1. 연락처 관리
캡슐 CRM: Contact records hold notes, emails, files, and social profiles in one view. Custom fields let you tag customer data your own way. Reviewers on G2 call this the strongest part of the product.
비트릭스24: Leads, deals, contacts, and companies each get their own object type. That structure helps larger teams but adds steps for a two-person shop.
2. Sales Pipeline and Sales Opportunities
캡슐 CRM: You can build multiple sales pipelines that match your sales process. Each stage shows open sales opportunities and expected value, which keeps the sales cycle visible.
비트릭스24: The sales funnel sits inside a wider CRM tool that also tracks quotes and invoices. Sales management and marketing live under the same roof.
3. 업무 및 프로젝트 관리
캡슐 CRM: Tasks link to contacts and deals, and project boards carry delivery work after a deal closes. Tracks turn repeat jobs into templated checklists.
비트릭스24: Task management here rivals dedicated project software. You get deadlines, workload tracking, and time logs for every task.
💡 꿀팁: If you already pay for a separate project tool, Bitrix24 may replace it. That changes the real cost math for both paid plans.
4. Workflow Automation and Custom Fields
캡슐 CRM: Custom fields shape records around your business processes. Multi-step workflow automations unlock on higher paid tiers, not the free plan.
비트릭스24: Automated workflows cover approvals, HR requests, and deal stage triggers. Customization options run deep, though some reviewers say setup feels rough.
5. Email Marketing and Web Forms
캡슐 CRM: The Transpond integration runs marketing campaigns from your contact lists. Mailchimp support covers teams already using it for email marketing.
비트릭스24: You can create web forms, landing pages, and online stores without leaving the site. Lead generation and marketing automation feed the same database.
6. Reporting and Sales Analytics
캡슐 CRM: The sales dashboard tracks conversion rates, pipeline health, and forecasting. You cannot generate reports on the free version, which surprises some new users.
비트릭스24: Customizable reports and shared dashboards give real-time visibility across different aspects of a project. Kanban boards double as a live status view.
7. Integrations and Documents
캡슐 CRM: Over 60 native integrations cover Xero, 퀵북스, and Mailchimp, plus 1,000-plus apps through Zapier. Google Workspace, once called G Suite, gets one-way sync only, so a full integration is not on offer. Premium integrations and add ons sit on higher plans.
비트릭스24: Online documents, file sharing, and a built-in office suite reduce the need for other integrations. Google Analytics and other tools connect through the app market.
⚠️ 경고: One-way sync means edits made in Capsule do not push back into Google Workspace or Microsoft 365. Plan your data flow before migrating contact records.
8. 사용 편의성 및 사용자 인터페이스
캡슐 CRM: The minimalist layout means rapid adoption without a dedicated administrator. Most teams find it incredibly easy to onboard other team members.
비트릭스24: The user interface looks sharp but carries a steep learning curve. Co-Pilot, an AI 비서, helps you find features, and you can hide menu items to cut clutter.
9. Mobile Apps and Team Tools
캡슐 CRM: The mobile app handles contacts and tasks on the go. G2 reviews describe it as useful but thinner than the desktop experience.
비트릭스24: Mobile apps run on smartphones and tablets across 기계적 인조 인간 and iOS. HR tools, group chats, and a contact center round out the communications tools.
10. 가격 및 비용
Here are both pricing models side by side.
| 층 | 캡슐 CRM | 비트릭스24 |
|---|---|---|
| 무료 | $0 | 최대 12명까지 무료 플랜 이용 가능 |
| 유료 플랜 | Starter: $18/user/month | Basic: $49/organization/month |
| 중급 | Growth: $36/user/month | Standard: $99/organization/month |
| 상위 티어 | ❌ | Professional: $199/organization/month |
| 최상위 | ❌ | Enterprise: $399/organization/month |
캡슐 CRM: At $18 per user per month, a three-person team pays $54. Costs climb as you add seats, so headcount drives the bill. Annual billing trims up to 15% if you pay annually.
비트릭스24: Flat pricing means the same $49 whether you have four staff or fourteen. Bigger teams win here. A three-person shop pays close to triple the Capsule rate.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| A small team CRM | 캡슐 CRM | Cheaper under six users |
| 무제한 사용자 | 비트릭스24 | Flat fee per site |
| 간편한 연락처 관리 | 캡슐 CRM | Less to learn |
| Managing projects and tasks | 비트릭스24 | Gantt 및 Kanban이 내장되어 있습니다. |
| Internal chat and calls | 비트릭스24 | Communications platform included |
| 빠른 설정 | 캡슐 CRM | No administrator needed |
💰 예산
Under six seats, Capsule CRM costs less. Past a dozen users, the flat Bitrix24 fee wins on price.
🔌 사용 중인 기술 스택
Already run Xero, QuickBooks, or Mailchimp? Capsule slots in fast. Bitrix24 wants to replace those pieces instead.
📝 귀사의 영업 프로세스
Short deals with few stages suit Capsule. Long sales cycles with handoffs across departments suit Bitrix24.
🎓 귀하의 경험 수준
First CRM system? Start with Capsule. Bitrix24 rewards teams willing to invest training hours.
🆓 무료 체험 및 데모
Bitrix24 runs a 30-day trial on the Professional plan. Capsule lets you stay on the free version while you test.
🛟 지원 옵션
Capsule support runs through email only. Bitrix24 offers video tutorials and webinars, though reviewers report slow ticket replies.
전환 가이드
Already on one of these? Here is what changes if you move.
🔄 Switching from Capsule CRM to Bitrix24?
✅ 얻게 될 이점:
- Group chats, video calls, and an activity stream
- Gantt charts and deeper task management
- Landing pages, web forms, and online stores
❌ 잃게 될 것:
- A layout your team already knows
- The Transpond integration for marketing campaigns
- Per-seat billing that suits very small businesses
📋 전환 방법:
- Capsule에서 연락처 및 기회 정보를 CSV 파일로 내보내기
- Create a Bitrix24 account and map your company structure
- Import the files, then rebuild your sales funnel stages
🔄 Switching from Bitrix24 to Capsule CRM?
✅ 얻게 될 이점:
- A far shorter onboarding path for new staff
- Cleaner contact records with fewer clicks
- Native links to Xero, QuickBooks, and Zapier
❌ 잃게 될 것:
- Built-in chat and video conferencing
- Kanban boards and document co-editing
- Flat pricing that covers unlimited users
📋 전환 방법:
- Export leads, deals, and companies from Bitrix24
- Open a capsule account and set up custom fields first
- Import your data, then invite other team members
저희 리뷰에서 다루지 않은 내용
This comparison focused on small business and mid-market buyers. We did not test on-premise Bitrix24 installs, telephony setups, or data residency rules for the European Union. Non profits and agencies with custom licensing may see different pricing. Our notes reflect the August 2026 versions of both platforms.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 Pricing for small teams | 캡슐 CRM |
| 🚀 Core CRM features | 캡슐 CRM |
| 📋 Project management | 비트릭스24 |
| 💬 Collaboration tools | 비트릭스24 |
| 👶 Ease of use | 캡슐 CRM |
| 🔌 통합 | 캡슐 CRM |
| 🏆 종합 우승 | 캡슐 CRM |
🏆 우승: 캡슐 CRM
Capsule CRM wins 4 out of 6 categories.
다음과 같은 경우에 가장 적합합니다: Small businesses, first-time CRM buyers, teams under ten people
These two products answer different questions. Capsule CRM answers “how do I keep track of customers?” Bitrix24 answers “how do I run my whole business from one dashboard?”
Bitrix24 is a great tool if you want a help desk, task boards, and internal communications bundled together. The trade is time. Many features mean many hours of training before the platform earns its keep.
Capsule wins here because most small business buyers want a CRM, not a second operating system. It handles customer interactions, lead management, and reporting without asking for an account manager to run it.
캡슐 CRM 비교
Here is how Capsule CRM lines up against other CRMs buyers shortlist:
Capsule CRM이 다음 항목에서 우위를 점합니다: lower entry cost per user, faster setup with no admin, simpler contact records
HubSpot이 다음 분야에서 우위를 차지했습니다: deeper marketing automation, a larger app marketplace, richer free tier limits
캡슐 CRM vs 파이프드라이브
Capsule CRM이 다음 항목에서 우위를 점합니다: project boards for post-sale work, a usable free version, tidier account management views
Pipedrive는 다음 항목에서 승리했습니다: visual deal forecasting, more sales-specific reporting tools, wider telephony support
Capsule CRM이 다음 항목에서 우위를 점합니다: a shorter learning curve, cleaner default layout, fewer upsell prompts across modules
Zoho CRM이 다음 항목에서 우위를 차지했습니다: customization depth, built-in analytics, a wider bundle of business apps
Capsule CRM과 Freshsales 비교
Capsule CRM이 다음 항목에서 우위를 점합니다: simpler pricing tiers, quicker contact imports, less feature clutter for new users
Freshsales가 다음 부문에서 승리했습니다: built-in phone and chat, AI lead scoring, native help desk ties
Bitrix24 비교 항목 더 보기
Here is how Bitrix24 measures up against other platforms in this space:
Bitrix24가 다음에서 승리했습니다: flat pricing for the whole site, bundled chat and video, free plan depth for 12 users
Zoho CRM이 다음 항목에서 우위를 차지했습니다: stronger analytics, cleaner customization paths, steadier third-party support
비트릭스24 vs 세일즈포스
Bitrix24가 다음에서 승리했습니다: far lower total cost, bundled project tools, no per-seat billing surprises
Salesforce가 다음 분야에서 우위를 점했습니다: advanced lead management, a mature partner network, configuration depth for large firms
비트릭스24 vs 클릭업
Bitrix24가 다음에서 승리했습니다: a real CRM database, telephony and contact center options, extranet access for partners
ClickUp이 다음 분야에서 우위를 점했습니다: faster task views, tidier docs, a lighter interface for managing projects
비트릭스24 vs 젠데스크
Bitrix24가 다음에서 승리했습니다: price for growing teams, CRM plus tasks in one place, more storage per tier
Zendesk가 다음 분야에서 우위를 차지했습니다: ticket handling for inbound inquiries, faster support replies, easier agent onboarding
자주 묻는 질문
Capsule CRM은 무엇에 사용되나요?
It stores contacts, tracks sales opportunities, and manages tasks for small teams. Businesses use it to keep customer interactions and deal history in one searchable place.
Capsule CRM 가격은 얼마인가요?
Plans run $0 for the free tier, $18 per user per month for Starter, and $36 for Growth. Annual billing cuts up to 15%.
Bitrix24는 정말 무료인가요?
Yes, for up to 12 users with 5 GB of storage. The free tier skips invoicing and workflow automation, so growing teams usually move to a paid plan.
Bitrix24는 러시아 회사인가요?
Bitrix24 is run by Bitrix, Inc., a US-registered firm with development roots in Russia. Check current corporate and data hosting details if that matters to your business.
What is the most popular CRM software for small businesses?
Salesforce and HubSpot lead by market share. For smaller businesses wanting a perfect CRM fit without setup work, Capsule CRM is the easier starting point.
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