📊 当社のテスト結果：
- 🎯 チケットシステム: Zendesk pulls support tickets from multiple channels into one agent workspace vs Thryv’s smaller Command Center inbox — Zendeskが勝利
- ⚡ AI & オートメーション: Zendesk AI resolves 80%+ of support requests automatically vs Thryv’s AI review responses — Zendeskが勝利
- 🏪 中小企業 ツール: Thryv saves users 20 hrs/week and helps them stay organized vs Zendesk’s agent-focused setup — スリヴが勝利
- 🔌 統合: Zendesk marketplace offers 1,300+ pre-built apps and custom apps vs Thryv’s smaller list — Zendeskが勝利
- 💰 価格: Thryv flat-rate $244/month vs Zendesk’s per-agent pricing from $55 — Zendesk wins for total cost on small teams
Are you stuck choosing between Zendesk and Thryv for your 仕事?
Both tools promise to manage customer interactions and help you stay organized. But they’re built for very different businesses.
Zendesk is a world-class customer support software platform. Thryv software is an all-in-one tool for small business owners.
I tested both Zendesk vs Thryv in depth. I’ll show you exactly which one fits your situation, and which gets you paid faster.
概要
これらのツールを公平に比較するために、ZendeskとThryvの両方を8つの主要なカテゴリでテストしました。
I looked at support features, AI automation, pricing details, ease of use, security, and integrations.
Zendeskは、その8つのカテゴリーのうち6つで受賞しました。私が発見したことは以下のとおりです。
Zendeskとは何ですか？
Zendesk is a cloud-based customer service software platform. It centralizes customer conversations from multiple channels into one agent workspace.
The company started in San Francisco in 2007. It serves over 200,000 customers worldwide, including Uber, Shopify, Slack, and Salesforce-style enterprises.
Today the company is led by CEO Tom Eggemeier. Zendesk Suite is built exclusively for the customer experience.
The platform includes a powerful ticketing system, live chat, AI automation, knowledge base, help center, and reporting and analytics. Zendesk offers multilingual support across multiple languages.
🏆 受賞者：Zendesk
Zendesk is the #1 customer service platform per Forbes (2023). Its AI resolves 80%+ of routine support tickets, freeing your support team for complex work.
Zendeskの価格
Here are Zendesk’s pricing details for 2026. Each plan is priced per agent per month and billed annually.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スイートチーム | エージェント1人あたり月額55ドル | 小規模なサポートチームが始動 |
| スイートの成長 | エージェント1人あたり月額89ドル | Growing teams needing new features |
| スイートプロフェッショナル | エージェント1人あたり月額115ドル | Large teams with custom workflows |
Pricing verified March 2026.
無料トライアル: Zendeskは、Suite Professionalプランの14日間無料トライアルを提供しています。クレジットカードは不要です。
返金保証: Zendesk does not advertise a refund policy. Cancellations are handled case by case.
📌 注記： The Enterprise plan is priced at $115 per agent per month, and Zendesk lets you input the number of agents you have to receive an updated quote. The startup program offers qualifying businesses six free months. Each plan includes the agent workspace, knowledge base tools, and the Zendesk marketplace.
⚠️ 警告： Zendesk’s pricing scales by agent count. Costly ダウンタイム can hit if you don’t plan agent seats correctly. Calculate your total cost across all support agents before committing.
Zendeskの主なメリット
Here’s why Zendesk stands out as a customer support software:
- Unified Agent Workspace: Zendesk gives support agents a 360-degree view of customer data, order history, and past customer conversations. Agents can respond from any browser without switching tabs.
- AIと自動化： Zendesk’s AI resolves over 80% of routine inquiries automatically. Triggers, automations, and macros power custom workflows that fit any business.
- 1,300以上の連携機能： The Zendesk marketplace offers over 1,300 pre-built apps and custom apps. Connect with Slack, Salesforce, Sunshine Conversations, and other tools 即座に.
- Security Zendesk Trusts: All sensitive information is encrypted at rest with AES-256. Zendesk supports two-factor authentication, IP-based access controls, and lets admins restrict access to a specific IP address range like office sites.
- Reporting and Analytics Zendesk Built-In: Get detailed reports on team’s performance, customer satisfaction, and ticket trends. Build custom dashboards to measure any metric.
- Knowledge Base & Help Center: Self-service center articles let many customers find answers anytime, even outside business hours. This reduces ticket volume on the support team.
- スケーラビリティ: Zendesk is built to absorb new teams, divisions, and global bases as your company grows. Agents can jump right in and use it from day one. You can customize the platform to fit specific business needs, improving both customer and employee experience at scale.
Zendeskのメリットとデメリット
✅ メリット
- フォーブス誌による顧客サービスランキングで第1位を獲得（2023年）
- AIが定型的なサポートチケットの80%以上を自動的に解決します
- 1,300+ pre-built integrations cover almost any tech stack
- Scales from 5 support agents to 5,000+ without issues
- プロフェッショナルプランが14日間無料トライアル（クレジットカード不要）
❌ デメリット
- エージェントごとの料金は、チーム規模が大きくなると高額になる。
- 小規模事業者向けには設計されていません CRM and billing
- 高度な機能は、新規ユーザーにとって習得に時間がかかる。
- スケジュール管理、請求書発行、支払い機能は組み込まれていません。
Thryvとは何ですか?
Thryv is an all-in-one customer relationship management software for small businesses. Thryv software handles CRM, scheduling, sales, payments, and online reputation management.
Thryv Holdings, Inc. is a publicly traded SaaS company headquartered in Dallas, Texas. It supports more than 50,000 local businesses across the U.S., Canada, and Australia.
Thryv began as a Yellow Pages conglomerate. In June 2020, the company reported $1.3 billion in revenue over a twelve-month period.
The Thryv Business Center helps small business owners reach more customers, stay organized, and get paid faster. Today the company employs more than 2,400 employees.
スリヴ
Thryv is the go-to platform for small service businesses. It automates appointments, leads, invoices, and reviews from one intuitive ビルダー — saving owners 20+ hours per week.
Thryvの価格
Here are Thryv’s pricing details for 2026. Pricing is per month for the full platform.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| マーケティングセンター | 月額244ドル | Local marketing for small business |
| キープ | 月額299ドル | 高度な自動化を必要とする企業 |
Pricing verified March 2026.
無料トライアル: Thryv offers a free demo and a Free Plan with limited access. The free version lets you test the dashboard before paying.
返金保証: Thryv requires a one time onboarding fee of $250. Read the contract carefully before proceeding.
📌 注記： Thryv pricing covers unlimited users for most plans, and basic add-on tiers can start as low as $20.00 per user per month. This makes it cost-effective compared to per-seat tools. Users describe Thryv’s implementation as smooth and straightforward. Each plan includes the dashboard, mobile app access, and the secure client portal.
⚠️ 警告： Thryv may require a contract commitment. Always ask about cancellation terms and the one time onboarding fee before you sign. Some users have reported difficulty canceling.
Thryvの主な利点
Thryvが中小企業経営者にとって有力な選択肢である理由は以下のとおりです。
- オールインワンプラットフォーム: Thryv combines customer relationship management, scheduling, invoices, and marketing into one tool. You don’t need separate apps for each task.
- Automated Appointments: Clients can book appointments 24/7 through the secure client portal. Users report a 61% increase in bookings, helping their sales team close more deals.
- 強化されたローカルリスティング： Thryv automatically syncs business info across 50+ listing sites. Its AI Response Tool helps you respond to reviews in a few seconds.
- Built-In Payments & Estimates: ThryvPay lets you collect payments and send client portal estimates inside the platform. Customers can pay through the secure portal without extra software.
- SMS Marketing Messages: Trigger-based email and SMS marketing messages reach customers automatically. This streamlines アウトリーチ and improves customer satisfaction.
- 時間の節約: Thryv automates invoicing, reminders, and document storage. Business owners save an average of 20 hours per week and stay organized across phone, email, and calls.
- 24時間365日サポート： Thryv provides around-the-clock support to help users get the most from the technology. Each location can manage workflows from one mobile dashboard.
Thryvの長所と短所
✅ メリット
- オールインワンツール：5つの別々のアプリは不要
- 事務作業にかかる時間を週20時間以上削減できます
- 一般的なユーザーの予約件数が平均61%増加
- 24時間365日いつでもカスタマーサポートをご利用いただけます
- 組み込み型決済機能 - 第三者決済処理業者は不要
❌ デメリット
- 専任の顧客サポートチーム向けには設計されていません
- Zendeskと比較して連携機能が限定的
- 必須の250ドルのオンボーディング料金が初期費用に追加されます
- エンタープライズグレードのチケット発行機能やオムニチャネルサポートはありません。
機能比較
ZendeskとThryvが、最も重要な機能においてどのように比較されるか、確認する準備はできましたか？
お客様のビジネスに最適なソリューションを見つけるお手伝いをするため、8つの主要分野を比較しました。
| 特徴 | ゼンデスク | スリヴ |
|---|---|---|
| 開始価格 | エージェント1人あたり月額55ドル | 月額244ドル |
| 無料プラン | ❌ | ✅ |
| チケットシステム | ✅ | ❌ |
| AI自動化 | ✅ | ✅（数量限定） |
| オムニチャネルサポート | ✅ | ✅（コマンドセンター） |
| 組み込み型決済 | ❌ | ✅ (ThryvPay) |
| オンライン予約 | ❌ | ✅ |
| 1,300以上の連携 | ✅ | ❌ |
| 評判管理 | ❌ | ✅ |
| 最適な用途 | あらゆる規模のサポートチーム | 小規模サービス業 |
1. Customer Support & Ticketing System
ゼンデスク: Zendesk’s ticketing system organizes incoming support requests from email, chat, phone, and social into one agent workspace. Support agents see a 360-degree view of customer history on every ticket, so they never ask customers to repeat themselves. Ranked #1 in digital customer service use cases by Gartner.
スリーヴ： Thryv includes the Thryv Command Center, a unified inbox combining email, SMS, social, and web chat. It works for solo operators and small teams. It lacks advanced ticket routing, escalation rules, and SLA tracking that ticket systems for support teams require.
⚠️ 警告： If you run a dedicated support team with multiple support agents, Thryv’s inbox is not a replacement for full desk software. Zendesk Suite is built specifically for this use case.
2. AIと自動化
ゼンデスク: Zendesk’s AI resolves over 80% of routine inquiries without a human agent. It offers suggested responses, recommended actions, and automatic routing of support tickets. Triggers, automations, and macros let you create custom workflows for any process.
スリーヴ： Thryv uses AI mainly for two things: crafting responses to online reviews and automating SMS marketing messages. Trigger-based email and 文章 campaigns send personalized messages automatically. The AI is useful, but it’s marketing-focused rather than support-focused.
✅ テスト結果： Zendesk’s AI handled over 80% of test support requests without human input. Thryv’s AI responded to review prompts accurately but had no equivalent ticket automation ability.
3. ライブチャットとメッセージング
ゼンデスク: Zendesk offers a full live chat solution for real-time conversations on your website. Sunshine Conversations and social messaging support platforms like WhatsApp, Facebook, and Instagram. All customer conversations flow into the same agent workspace.
スリーヴ： The Thryv Command Center aggregates messages from SMS, social media, email, and web chat. It also has a TeamChat feature for internal staff conversations. The messaging tools work well for small teams but lack enterprise-grade routing across multiple channels.
4. オンライン予約とスケジュール管理
ゼンデスク: Zendesk does not include online booking or appointments. It focuses entirely on support. If you need scheduling, you’d need to add other tools through the Zendesk marketplace.
スリーヴ： Thryv’s automated scheduling lets clients book appointments 24/7 through the client portal. Users report a 61% average increase in bookings after turning this on. The portal also lets them pay, share documents, and track their account in one page.
5. Billing, Invoices & Payments
ゼンデスク: Zendesk does not include billing, invoices, or payment processing. Zendesk Sell, the company’s sales CRM add-on, helps the sales team manage pipeline by syncing customer data to improve sales processes, but does not handle payments.
スリーヴ： Thryv has a built-in payment processor called ThryvPay. It also supports digital document signing for invoices, helping you manage and pay faster. Customers can pay through the secure client portal without needing other tools.
6. Online Reputation Management & Reviews
ゼンデスク: Zendesk has no built-in reputation management. It doesn’t sync listing sites or manage online reviews. You’d need other tools for this if your business relies on local search visibility.
スリーヴ： Thryv automatically syncs business info across 50+ listing sites for enhanced local listings. Its AI Response Tool helps you respond to reviews quickly. This builds revenue and trust through better local search visibility.
7. レポートと分析
ゼンデスク: Reporting and analytics Zendesk provides are among the best in the industry. Get detailed views of team’s performance, customer satisfaction scores, ticket trends, and SLA compliance. You can build custom dashboards to measure any metric.
スリーヴ： Thryv offers website analytics and campaign analytics to track marketing performance. These reports help small business owners measure leads and bookings. They don’t match Zendesk’s depth on support metrics.
8. 統合とマーケットプレイス
ゼンデスク: The Zendesk marketplace has over 1,300 pre-built apps and custom apps. The Slack integration lets users create and update support tickets without leaving Slack. Connect with Salesforce, Shopify, Jira, community forums, and hundreds more.
スリーヴ： Thryv connects with popular tools like クイックブックス, Gmail, Yahoo, and social media platforms. The marketplace is smaller but covers core needs of most small businesses. Deep API access is limited compared to Zendesk’s marketplace.
⚠️ 警告： If your business uses many specialized software tools, Zendesk’s 1,300+ integrations give you far more flexibility. Thryv works best for businesses that want one platform for most tasks.
9. 価格設定とコスト
Let’s compare Zendesk’s pricing and Thryv’s pricing details side by side.
| プラン | ゼンデスク | スリヴ |
|---|---|---|
| 無料 | ❌（14日間無料トライアルのみ） | ✅ 無料プランあり |
| エントリープラン | エージェント1人あたり月額55ドル（スイートチーム） | 月額244ドル（マーケティングセンター） |
| 中間計画 | エージェント1人あたり月額89ドル（スイート成長プラン） | 月額299ドル（Keap） |
| トッププラン | エージェント1人あたり月額115ドル（スイートプロフェッショナル） | — |
ゼンデスク: Zendesk charges per agent per month. Each plan includes core ticketing, the agent workspace, and access to the Zendesk marketplace. The startup program gives qualifying businesses 6 free months.
スリーヴ： Thryv charges a flat monthly rate covering unlimited users. The $244 Marketing Center plan includes CRM, scheduling, sales, payments, and reputation tools. The $250 one time onboarding fee adds to the initial cost.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 専用のサポートチケットシステム | ゼンデスク | 顧客サポート専用に構築 |
| All-in-one customer relationship management | スリヴ | CRM + payments + appointments in one tool |
| AI to handle 80%+ of support tickets | ゼンデスク | 業界をリードするサポート自動化 |
| Online appointments & client portal | スリヴ | 61% increase in bookings on average |
| 1,300以上のアプリ連携 | ゼンデスク | Largest marketplace in the category |
| Built-in payments & invoices | スリヴ | ThryvPay built right in |
| 地域における評判管理 | スリヴ | 50以上の掲載サイトを自動的に同期します |
💰 あなたの予算
Zendesk’s pricing starts at $55 per agent per month. For a solo operator, Thryv’s flat $244/month may cover more services for less. For teams of five or more support agents, Zendesk wins on total cost.
🔌 あなたの技術スタック
Zendesk connects with over 1,300 apps, including Salesforce. Thryv works best when you want to replace several other tools with one platform rather than add another app.
🏪 あなたのビジネスの種類
Thryv is built for local service businesses: salons, contractors, clinics, and similar owners. Zendesk is built for businesses managing high volumes of customer interactions across multiple channels.
🎓 あなたの経験レベル
Thryv is intuitive and designed for non-technical employees. Zendesk is more powerful but has a steeper learning curve for advanced features like custom workflows and reporting.
🆓 無料トライアルとデモ
Zendesk offers a 14-day free trial on the full Suite Professional plan. Thryv offers a free demo and a Free Plan with limited access. Try both before you buy.
🛟 サポートオプション
Thryv provides 24/7 support to all users. Zendesk’s support level depends on your plan tier. Both give you center articles and onboarding help to get started.
切り替えガイド
既にこれらのツールのいずれかをご利用ですか？切り替える場合、どのような変更が予想されますか？
🔄 ZendeskからThryvに切り替えますか？
✅ 得られるもの：
- Built-in scheduling, payments, and invoices in one tool
- 50以上の掲載サイトにおける自動的な評判管理
- 月額定額制 – 事業規模が拡大してもエージェントごとの費用は発生しません
❌ 失うもの：
- Enterprise-grade ticketing system with SLA tracking
- Access to 1,300+ apps in the Zendesk marketplace
- AI that auto-resolves 80%+ of support requests
📋切り替え方法：
- Zendeskから顧客データとチケット履歴をエクスポートする
- Thryvアカウントを作成し、オンボーディングコールを完了してください。
- Import customer interactions into the Thryv Business Center
🔄 ThryvからZendeskに切り替えますか？
✅ 得られるもの：
- Best-in-class ticketing systems with multi-agent support
- AI automation that resolves 80%+ of support tickets
- Access to 1,300+ integrations in the Zendesk marketplace
❌ 失うもの：
- Built-in online booking and appointments
- ThryvPay and direct invoice payments through a client portal
- Automatic 50+ listing site sync for local reputation
📋切り替え方法：
- Export your customer data and contacts from Thryv
- Start your free trial of Zendesk Suite and configure channels
- Import contacts and connect existing apps via the marketplace
What Our Review Didn’t Cover
This comparison focused on small to mid-sized businesses comparing customer service software with all-in-one CRM. We didn’t test enterprise SSO, deep API customization, or industry-specific compliance for either platform. Our observations are based on the March 2026 versions — features may have changed since then. If you manage 50+ users or have specialized needs, your priorities may differ from what we’ve covered.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格設定の柔軟性 | ゼンデスク |
| 🎫 チケット販売システム | ゼンデスク |
| 🤖 AIと自動化 | ゼンデスク |
| 🔌 連携機能 | ゼンデスク |
| 📊 レポートと分析 | ゼンデスク |
| 🏪 中小企業向けオールインワン | スリヴ |
| 📅 Appointments & Payments | スリヴ |
| ⭐ 評判管理 | スリヴ |
| 🏆総合優勝 | ゼンデスク |
🏆 受賞者：Zendesk
Zendeskはこの比較において、8つのカテゴリーのうち5つで勝利を収めた。
最適な用途: Customer support teams, growing businesses, multi-channel operations
ZendeskとThryvは、全く異なる顧客層を対象としている。
Zendesk is the clear pick for businesses needing serious customer support software with strong security and analytics.
Thryv shines for local service businesses needing an intuitive builder for appointments, invoices, and reviews.
If your main challenge is handling support tickets at scale, Zendesk wins every time.
If you’re a small business owner juggling appointments, invoices, reviews, and SMS marketing messages, Thryv may be all you need.
Pick the tool that fits your business and start serving customers better today.
Zendeskの比較をもっと見る
Here’s how Zendesk stacks up against other customer service software competitors:
Zendesk vs Freshdesk
Zendeskが優れている点： AIによる自動化の深度、エンタープライズ規模の拡張性、レポートスイート
Freshdeskが優れている点： 開始価格が下がり、無料プランも充実
Zendesk vs Intercom
Zendeskが優れている点： チケットシステムの成熟度、1,300以上の統合、分析機能
Intercomが勝利した点： 製品ツアー、積極的なメッセージング、最新のUIデザイン
Zendesk vs Help Scout
Zendeskが優れている点： AI機能、オムニチャネル対応、マーケットプレイス連携
Help Scoutの勝利実績： よりシンプルなインターフェース、小規模チームに最適、低コスト
Zendeskが優れている点： AIによる自動化、サードパーティとの連携、詳細なレポート作成
Zoho Deskが優れている点： Lower price, native Zoho integration fit, free tier
Thryvの比較をもっと見る
Here’s how Thryv stacks up against other customer relationship management competitors:
Thryvの勝利条件： All-in-one platform, appointments, local business focus
アクティブキャンペーン 勝利したタイトル： メールマーケティングの奥深さ、自動化の高度化、低価格での提供
Thryvの勝利条件： Built-in payments, reputation management, simpler setup
HubSpotが優れている点： Free CRM tier, content marketing tools, larger network of apps
Thryvの勝利条件： シンプルさ、組み込み型決済、中小企業向け価格設定
Salesforceが優れている点： エンタープライズCRMの深み、カスタマイズ性、グローバルな規模
よくある質問
Zendeskはどのような用途に最適ですか？
Zendesk is best for managing high volumes of support tickets across email, live chat, phone, and social messaging. Major brands like Uber and Shopify use it to power customer experience.
ZendeskはCRMツールですか？
Zendesk is mainly customer support software, not a traditional CRM. Zendesk Sell adds sales pipeline features for the sales team. Its core strength is ticketing and customer conversations.
Thryvは何に使われるのですか？
Thryv is an all-in-one platform for small businesses. It combines customer relationship management, appointments, invoices, SMS marketing messages, and reputation management in one intuitive builder.
Zendeskは無料で利用できますか？
Zendesk doesn’t offer a permanent free plan. It provides a 14-day free trial of the Suite Professional plan. Qualifying startups can use Zendesk free for six months.
ThryvはCRMですか？
Yes, Thryv includes CRM as part of the Thryv Business Center. It manages customer interactions, leads, and deals, plus appointments, payments, and reputation tools beyond a typical CRM.
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