📊 当社のテスト結果：
- 🎫 チケット発行とサポートのルーティング: Zendesk Suite handled omnichannel support tickets across email, live chat, and social messaging — Zendeskが勝利
- 📞 Built In Calling: 近い CRM dialed directly from the browser with power dialer and predictive dialer — CRMの勝利を掴む
- 🤖 人工知能 オートメーション: Zendesk’s AI resolved 80%+ of routine customer requests through custom workflows — Zendeskが勝利
- 📊 報告 および分析: Zendesk delivered detailed reports on team’s performance and customer satisfaction — Zendeskが勝利
- 🔌 統合: Zendesk Marketplace offers 1,300+ apps vs Close CRM’s 80+ tools — Zendeskが勝利
Are you stuck choosing between customer service software and a sales CRM?
Zendesk and Close CRM both help businesses manage customer interactions. But they do it in very different ways.
Zendesk is built for customer support and ticketing. Close CRM is built for sales teams and outbound calls.
I tested both tools for three weeks. I looked at features, pricing, 安全, and real-world performance.
私が調べた結果と、あなたに最適なものをご紹介します。 仕事.
概要
To give you the most accurate comparison, I tested Zendesk vs Close CRM side by side.
I spent weeks routing support tickets through Zendesk’s ticketing system. I also ran outbound sales campaigns through Close CRM.
これらはそれぞれ異なるチーム向けに開発されたツールです。その点を事前に理解しておけば、時間の節約になります。
Zendesk is built for support agents handling customer conversations. Close CRM is built for sales reps closing more deals.
I’m sharing my firsthand experience to help you pick the right software for your business.
Zendeskとは何ですか？
Zendesk is a cloud-based customer service software headquartered in San Francisco. Zendesk’s customer support software centralizes customer interactions from multiple channels into a single agent workspace.
The company started the customer experience revolution in 2007. Today, Zendesk serves over 200,000 businesses worldwide.
Tom Eggemeier leads the company as CEO. Forbes named Zendesk the #1 platform for customer service in 2023. Zendesk offers regular product updates and rolls out new features for support teams every quarter.
Major companies like Uber, Shopify, and Slack all use Zendesk support. It is also trusted by many Fortune 100 and Fortune 500 customers.
🏆 受賞者：Zendesk
Zendesk is the #1 rated customer support software by Forbes. Its AI resolves over 80% of routine customer requests, freeing your support agents for complex tickets.
Zendeskの価格
Here is what Zendesk’s pricing looks like in 2026. Each plan includes per-agent monthly billing.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スイートチーム | エージェント1人あたり月額55ドル | 中小企業 starting with ticketing |
| スイートの成長 | エージェント1人あたり月額89ドル | Growing teams needing custom workflows |
| スイートプロフェッショナル | エージェント1人あたり月額115ドル | 高度な分析を必要とする上級チーム |
Pricing verified March 2026.
無料トライアル: Yes — 14 days with full access to Zendesk Suite Professional features. No credit card required.
返金保証: Zendesk does not advertise a money-back guarantee publicly. Contact support for billing concerns.
📌 注記： Zendesk has a startup program. Qualifying early-stage companies can use Zendesk free for six months. Users can also input the number of support agents they have to get an updated quote.
⚠️ 警告： Zendesk’s pricing scales per agent. Total cost grows fast with larger teams. Calculate your total before committing to an annual plan to avoid costly ダウンタイム 後で。
Zendeskの主なメリット
Here is why Zendesk stands out as customer support software:
- Unified Agent Workspace: Zendesk pulls support tickets from email, live chat, phone, and social messaging into one screen. Agents see a 360-degree view of customer history and order history.
- AIを活用した自動化: Zendesk’s AI features resolve over 80% of routine customer requests through triggers, automations, and macros. This handles costly downtime and keeps support running during business hours and beyond.
- Zendesk Marketplace: Connect Zendesk to 1,300+ pre-built apps and other tools. The Slack integration lets you create and update tickets without leaving the conversation.
- レポートと分析: Zendesk delivers detailed reports on agent performance and team’s performance. The platform helps you respond to trends with actionable insights.
- Security Zendesk Standards: All communications use HTTPS/TLS 1.2+. Service data is encrypted at rest using AES-256 key encryption. Admins can restrict access by IP range and enable two-factor authentication for support agents.
- 多言語サポート: Zendesk supports multiple languages out of the box. This makes it ideal for global businesses managing customer conversations across regions.
- セルフサービスヘルプセンター： Zendesk’s knowledge base and help center articles let customers find answers themselves. This reduces ticket volume and improves customer satisfaction scores.
Zendeskのメリットとデメリット
✅ メリット
- Handles support requests from multiple channels in one agent workspace
- AI automation resolves 80%+ of routine customer conversations
- Zendesk Marketplace offers 1,300+ pre-built apps and integrations
- Trusted by 200,000+ businesses including Uber, Shopify, and Slack
- Detailed reporting and analytics for team’s performance tracking
❌ デメリット
- Zendesk’s pricing starts at $55/agent — expensive for small businesses
- Not designed for sales — lacks built-in calling or power dialer features
- Setup for custom workflows and custom apps takes time
Close CRM とは何ですか?
Close CRM is a customer relationship management platform built for small businesses and 中小企業 sales teams.
The app combines email, calling, and SMS into a single sales 受信トレイ. This eliminates manual data entry and tool-switching for sales reps.
Close CRM is praised for ensuring full team engagement and a quick sales process. A motivated team can onboard within the 14-day free trial.
Users rate the product 4.7/5 on G2. Close offers tools that help sales teams close more deals faster.
CRMを閉じる
Close CRM is purpose-built for high-velocity inside sales teams. It combines built in calling, email, and SMS so your sales reps spend more time on prospects and less time switching tools.
CRMの価格設定を閉じる
Here is what Close CRM costs in 2026. Each plan includes built-in calling and SMS.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 必需品 | 1席あたり月額35ドル | Startup features for solo reps |
| 成長 | 1席あたり月額99ドル | Teams needing advanced features and automation |
| 規模 | 1シートあたり月額139ドル | Larger teams needing call coaching and custom graphs |
Pricing verified March 2026.
無料トライアル: Yes — 14 days with no credit card required. The trial includes all professional features.
返金保証: Close does not publicly offer a money-back guarantee. Contact their team for billing questions.
📌 注記： Close offers a free one-click migration tool for users switching from other CRMs. Their team provides onboarding support, training, and product updates throughout your trial.
⚠️ 警告： The Essentials plan is limited. Advanced features like power dialer, predictive dialer, and email sequences kick in at higher tiers. Budget for the Growth plan if you want full team engagement.
Close CRMの主なメリット
Here is why Close CRM stands out for sales teams:
- Built In Calling: Sales reps dial directly from their browser — no separate phone system needed. Close supports power dialer and predictive dialer to dial multiple numbers at once.
- 統合セールス受信トレイ： Email, SMS, and phone calls all live in one inbox. Sales teams handle prospects and follow ups without switching apps on desktop or mobile device.
- Smart Views & Multiple Pipelines: Filter leads by criteria like “no contact in 7 days.” Manage multiple pipelines per team for different sales processes.
- コールコーチング: Managers listen in and coach sales reps live during phone calls. This speeds up training and improves win rates.
- Email Sequences & Bulk Email: Automated email templates send follow ups at scale, helping reps capture more leads. Reminders ensure no lead slips through the cracks.
- Custom Objects & Custom Fields: Track unique customer data with custom fields and custom objects. Build the sales process that fits your business.
- Zoom Meetings Integration: Schedule and launch Zoom meetings from inside the CRM. Sales reps move from アウトリーチ to demo without leaving the app.
CRMのメリットとデメリット
✅ メリット
- Built in calling, SMS, and email in one sales inbox
- Power dialer and predictive dialer for high-volume outreach
- Quick setup — full team onboarding within 14-day free trial
- Smart views, multiple pipelines, and call coaching tools
- 4.7/5 rating on G2 from sales teams
❌ デメリット
- Not designed for customer support or ticketing systems
- Reporting is weak — making sales performance analysis hard
- Only 80+ integrations — far fewer than Zendesk Marketplace
- Mid-tier Growth plan jumps to $99/seat — expensive for 中小企業
機能比較
ZendeskとClose CRMの詳細な比較をご覧になる準備はできましたか？
We will explore 8 key features to help you decide which platform best suits your business needs.
| 特徴 | ゼンデスク | CRMを閉じる |
|---|---|---|
| 開始価格 | エージェント1人あたり月額55ドル | 1席あたり月額35ドル |
| 無料トライアル | ✅ 14日間 | ✅ 14日間 |
| チケットシステム | ✅ 完全なオムニチャネル | ❌ 利用できません |
| Built In Calling | ❌ Limited (Zendesk Talk) | ✅ Power + predictive dialer |
| AI自動化 | ✅ チケット解決率80%以上 | ✅ 基本的なワークフロー |
| レポートと分析 | ✅ 高度なダッシュボード | ❌ 報道が限定的 |
| アプリ連携 | ✅ 1,300+ (Zendesk Marketplace) | ✅ 80歳以上 |
| ナレッジベース | ✅ 完全セルフサービス | ❌ 含まれていません |
| 最適な用途 | カスタマーサポートチーム | Sales teams and SMB businesses |
1. Ticketing System & Support Management
ゼンデスク: Zendesk’s ticketing system is its core. It organizes support tickets from multiple channels — email, live chat, phone calls, and social messaging — into one agent workspace. Support agents see a 360-degree view of every customer’s history, including order history and previous customer conversations. Zendesk ranks #1 in digital customer service use cases according to Gartner.
CRMを閉じる: Close CRM does not have traditional ticket systems. It manages incoming sales inquiries through a unified inbox. But the platform is designed for outbound sales — not reactive customer support. Support teams will find ticket assignment and SLA management missing.
⚠️ 警告： If your primary need is desk software for help desk tickets, Close CRM is not the right tool. It lacks customer satisfaction scoring and the help center articles structure that support teams rely on.
2. Built In Calling & Dialing
ゼンデスク: Zendeskは以下をサポートします 声 through Zendesk Talk and integrations. However, the platform is text-heavy and not built for outbound sales calling. Zendesk Sell exists as a separate sales product, but it does not offer the calling depth that Close CRM provides natively.
CRMを閉じる: Calling is where Close shines. Users dial directly from their browser — no extra setup needed. The power dialer auto-dials lists back-to-back. The predictive dialer goes further — it can dial multiple numbers at once and connects sales reps only when someone answers.
✅ テスト結果： Close’s built-in calling eliminated our need for a separate phone system. For sales teams making heavy outbound calls, this alone can justify the price.
3. AI Automation & Custom Workflows
ゼンデスク: Zendesk’s AI is a major differentiator. It automatically resolves over 80% of routine customer requests. Triggers, automations, and macros power custom workflows that handle complex routing rules. Admins can also build custom apps using the Zendesk developer platform.
CRMを閉じる: Close offers workflow automation for sales tasks. You can set up automated follow ups, reminders, and email sequences. However, the AI capabilities are basic compared to Zendesk’s deep support automation. Manual data entry is reduced but not eliminated.
4. レポートと分析
ゼンデスク: Reporting and analytics Zendesk delivers are detailed. Agents and admins see live dashboards covering ticket resolution times, agent performance, and customer satisfaction scores. The platform’s analytics help measure team’s performance and surface trends in customer interactions. G2 recognized Zendesk as exceptional software for four consecutive years.
CRMを閉じる: Close offers basic KPI reports for quick training and sales tracking. Users say the reporting functionality is weak compared to other tools. Custom graphs and deeper data analysis require workarounds or third-party tools. This is a known limitation for managers who want detailed reporting.
⚠️ 警告： If your team relies on data-driven decisions, Close CRM’s limited reporting will frustrate your sales managers. Consider whether you can pair it with a BI tool.
5. Integrations & App Marketplace
ゼンデスク: The Zendesk Marketplace lists 1,300+ pre-built apps and integrations. Connect Zendesk to セールスフォース, Slack, Shopify, Sunshine Conversations, and hundreds of other tools. The Slack integration lets support agents create and update support tickets from within Slack — improving employee experience.
CRMを閉じる: Close offers 80+ integrations with tools like Zoom Meetings, Google Workspace, and other CRMs. This covers essentials for sales reps. However, the app lacks some key integrations that enterprise teams expect, which limits crm options for larger companies.
6. Lead Management & Sales Pipeline
ゼンデスク: Zendesk manages customer data effectively for support purposes. Agents see full order history and interaction logs across every customer. However, Zendesk is not built as a sales pipeline tool. For pure sales tracking, Zendesk Sell is the company’s dedicated product — but for true customer relationship management, you may still need Salesforce or another sales CRM.
CRMを閉じる: Close was built for lead management from day one. Smart Views filter leads by specific criteria automatically. The visual pipeline view helps sales teams identify bottlenecks in the sales process. Reps track contacts, manage prospects, and search records across multiple pipelines.
7. 使いやすさとオンボーディング
ゼンデスク: Zendesk is designed for support agents to jump right in from day one. Many customers praise its intuitive interface. That said, setting up advanced automations and custom apps takes time for admins. Users have access to community forums, training, and documentation to speed up onboarding.
CRMを閉じる: Close is praised for its simplicity and ease of use. A motivated team can be fully set up within the 14-day free trial. The CSV import tool for leads and contacts, plus a free one-click migration tool, makes switching from other crms painless for many clients.
8. 価格設定とコスト
料金プランを並べて比較してみましょう。
| プランレベル | ゼンデスク | CRMを閉じる |
|---|---|---|
| エントリーレベル | エージェント1人あたり月額55ドル（スイートチーム） | 月額35ドル/席（基本プラン） |
| 中級クラス | エージェント1人あたり月額89ドル（スイート成長プラン） | 月額99ドル/席（成長プラン） |
| トップティア | エージェント1人あたり月額115ドル（スイートプロフェッショナル） | 1席あたり月額139ドル（定額制） |
| 無料トライアル | ✅ 14日間 | ✅ 14日間 |
ゼンデスク: Zendesk’s pricing starts at $55 per agent per month — pricier at entry level. For support-heavy businesses, the AI features and 1,300+ apps justify the cost. Costs scale with the number of support agents you add.
CRMを閉じる: Close starts cheaper at $35 per seat per month. But the mid-tier jump to $99 is steep. Sales teams needing power dialer and advanced features must budget for the Growth or Scale plans.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| カスタマーサポートチケット | ゼンデスク | Full omnichannel ticketing system |
| 営業活動のための組み込み機能 | CRMを閉じる | Power + predictive dialer included |
| AIを活用した自動化 | ゼンデスク | 80%+ ticket auto-resolution |
| 低価格帯 | CRMを閉じる | エントリーレベルの座席は1席あたり20ドル安い。 |
| 大規模統合ライブラリ | ゼンデスク | Close CRMのアプリは1,300以上に対し、Close CRMは80以上 |
| 営業チームの迅速なオンボーディング | Choose Close | Setup possible during 14-day trial |
💰 あなたの予算
Close CRM costs less at the entry level — $35/seat versus Zendesk’s $55/agent. However, Zendesk’s startup program lets qualifying early-stage companies use the platform free for six months, which can offset the difference for new businesses.
🔌 あなたの技術スタック
The Zendesk Marketplace connects to 1,300+ apps including Salesforce — ideal for businesses with complex tech stacks. Close offers 80+ integrations, which is enough for most small businesses focused on sales outreach.
📝 チームの主な機能
If your team handles support requests and customer service software needs, Zendesk is the clear choice. If your team focuses on outbound sales and managing leads, Close CRM is the better fit for your sales process.
🎓 あなたの経験レベル
Both platforms are beginner-friendly. Close CRM edges ahead for brand-new sales teams — setup is faster and the user interface is simpler. Zendesk has a steeper learning curve for complex custom workflows but pays off for larger support teams.
🆓 無料トライアルとデモ
Both platforms offer a 14-day free trial with no credit card required. Test each one with real leads or real customer interactions before making a decision.
🛟 サポートオプション
Zendesk has extensive documentation, help center articles, and community forums. Close CRM offers proactive onboarding support and free migration help during your trial. Both companies provide responsive customer support to their users.
🔒 Data Security and Privacy
Security Zendesk standards are industry-leading. Service data is encrypted using AES-256, and admins can lock access to specific IP addresses for sensitive information. Close also emphasizes security and protects user data responsibly — a key concern for any company managing customer data.
切り替えガイド
既にこれらのツールのいずれかをご利用ですか？切り替える場合、どのような変更が想定されますか？
🔄 ZendeskからClose CRMに切り替えますか？
✅ 得られるもの：
- Built in calling with power dialer and predictive dialer for outbound sales
- Lower entry-level pricing at $35/seat versus Zendesk’s $55/agent
- Smart views, multiple pipelines, and call coaching for sales reps
❌ 失うもの：
- Full omnichannel ticketing systems and customer support workflows
- AI automation resolving 80%+ of routine customer requests
- Access to Zendesk Marketplace with 1,300+ pre-built apps
📋切り替え方法：
- Export customer data and ticket history from Zendesk as a CSV file
- Close CRMの14日間無料トライアルに登録して、無料の移行ツールをご利用ください。
- Import contacts via CSV and set up your sales pipelines and Smart Views
🔄 Close CRMからZendeskに切り替えますか？
✅ 得られるもの：
- SLA管理機能を備えた完全なオムニチャネルチケットシステム
- AIを活用した自動化により、定型的なチケットの80%以上を解決
- 1,300+ integrations and a deeper knowledge base structure
❌ 失うもの：
- Built in calling with power dialer and predictive dialer
- リードの優先順位付けを自動化するスマートビュー
- 座席あたりのエントリーレベルの価格が低め
📋切り替え方法：
- Close CRMからすべてのリードと連絡先データをCSVファイルとしてエクスポートする
- Sign up for Zendesk’s 14-day free trial and configure support channels
- Import contacts and set up your ticket routing and custom workflows
What Our Review Didn’t Cover
This comparison focused on common use cases for support teams and sales teams. We did not test enterprise SSO setups or evaluate custom apps built on the developer platform. We also did not benchmark Sunshine Conversations or Zendesk Sell in detail. If you are running a global business needing multilingual support across business hours and time zones, your needs may differ from what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰 価格（エントリーレベル） | CRMを閉じる |
| 🎫 Ticketing System & Support | ゼンデスク |
| 📞 Built In Calling | CRMを閉じる |
| 🤖 AI自動化 | ゼンデスク |
| 📊 レポートと分析 | ゼンデスク |
| 🔌 連携機能 | ゼンデスク |
| 👶 導入の容易さ | CRMを閉じる |
| 🔒 セキュリティとコンプライアンス | ゼンデスク |
| 🏆総合優勝 | ゼンデスク |
🏆 受賞者：Zendesk
Zendeskは8部門中5部門で受賞した。
最適な用途: Customer support teams, businesses managing high ticket volume, companies needing AI-powered automation and multilingual support
Zendesk and Close CRM are two very different products built for different teams.
Zendesk is the leader in customer service software. It handles support tickets, automates customer conversations, and gives your support team detailed reporting.
Close CRM is built for sales — combining calling, email, and SMS to help sales teams close more deals fast.
Close is excellent for inside sales teams that live on phone calls and need built in calling.
However, if you need a full customer experience platform with AI, security, and deep integrations, Zendesk is the better choice for your business.
さあ、外に出てより良い顧客関係を築きましょう！
Zendeskの比較をもっと見る
Here is how Zendesk stacks up against other customer support software competitors:
Zendesk vs Freshdesk
Zendeskが優れている点： AI automation depth, Zendesk Marketplace size, enterprise scalability for global businesses
Freshdeskが優れている点： Lower starting price, simpler setup for small businesses
Zendesk vs Intercom
Zendeskが優れている点： Ticketing system maturity, reporting and analytics depth, app marketplace breadth
Intercomが勝利した点： ライブチャット体験、プロアクティブなメッセージング、製品ツアー
Zendesk vs Help Scout
Zendeskが優れている点： AI features, scalability, multilingual support across multiple languages
Help Scoutの勝利実績： Simpler interface, better pricing for small teams, cleaner email-first experience
Zendeskが優れている点： AI automation, brand trust, enterprise-level security and ability to handle sensitive information
Zoho Deskが優れている点： Pricing for budget-conscious teams, native Zoho suite integration
Close CRMの比較
Here is how Close CRM stacks up against other CRM options:
Close CRMが優れている点： Built in calling, faster sales onboarding, cleaner user interface for sales reps
HubSpotが優れている点： Free CRM tier, marketing automation depth, reporting tools
Close CRMが優れている点： Simplicity, faster setup, native phone calls, lower total cost for small business
Salesforceが優れている点： Customization depth, enterprise features, developer platform, app marketplace size
Close CRMが優れている点： Native phone calls, SMS outreach, predictive dialer
パイプドライブ 勝利したタイトル： Pipeline visualization, lower pricing, ease of setup for non-technical users
Close CRMが優れている点： Built-in dialer quality, simplicity, focus on sales reps
ゴーハイレベル 勝利したタイトル： All-in-one marketing features, white-label option, agency-friendly pricing
Close CRMが優れている点： Power dialer, SMS outreach, simpler interface for sales reps
Freshsales CRMが優れている点： Lower pricing tiers, AI lead scoring, Freshworks suite integration
よくある質問
Zendeskは具体的にどのような機能を提供しているのですか？
Zendesk is cloud-based customer service software that centralizes customer interactions from email, live chat, phone, and social messaging into one agent workspace. It uses AI to automate over 80% of routine support tickets.
ZendeskはCRMツールですか？
Zendesk is primarily customer support software, not a sales CRM. It includes CRM-like features through Zendesk Sell for tracking customer data, but the platform is mainly designed for support teams, not sales pipelines.
Close CRMは何のために使用されるのですか？
Close CRM is used by sales teams to manage leads, automate outreach, and close more deals. The app combines email, SMS, and built in calling in one inbox for small businesses and inside sales reps.
Closeは他のCRMとどう違うのですか？
Close includes a built-in power dialer and predictive dialer — most other CRMs require third-party phone tools. The app also combines email, SMS, and phone calls in one inbox like a sales engagement platform.
ZendeskとClose CRM、どちらが良いですか？
It depends on your team’s function. Zendesk is better for customer support and ticketing. Close CRM is better for sales teams focused on outbound phone calls and lead conversion. Choose based on your primary need.
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