📊 当社のテスト結果：
- 🎯 CRM 特徴： Salesforce scored 9/10 with dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud — セールスフォースが勝利
- ⚡ 使いやすさ: Thryv setup took under one hour vs Salesforce’s multi-day implementation — スリヴが勝利
- 🔌 統合： Salesforce connects to 5,000+ apps via AppExchange (launched in 2006) vs Thryv’s limited options — セールスフォースが勝利
- 🤖 AI Innovation: Salesforce Agentforce automates ai agent workflows vs Thryv’s basic AI Response Tool — セールスフォースが勝利
- 💰 Value for Small Business: Thryv saves business owners 20 hours/week by bundling crm, scheduling, invoicing, and reputation tools — スリヴが勝利
Picking the 最高のCRM for your business is hard.
There are dozens of crm tools, and each one promises to fix all your problems.
Salesforce vs Thryv is one of the most interesting matchups in the customer relationship management space.
One is the world’s #1 customer company platform — built in San Francisco and trusted by enterprises worldwide.
The other is an all-in-one tool built specifically for 中小企業 and local service teams.
I tested both for weeks, paid for real accounts, and ran real workflows through each platform.
Here’s exactly what I found — and which one your business should pick.
概要
To give you the most accurate comparison, I tested Salesforce vs Thryv side by side.
I spent weeks using each platform, reviewing pricing details, features, and real-world performance.
I’m sharing my firsthand experience to help you pick the right tool for your business growth.
Salesforce とは何ですか?
Salesforce is a leading AI-powered, cloud-based customer relationship management (crm) platform.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.
Salesforce was founded by former Oracle executive and co founder Marc Benioff in February 1999.
Salesforce made its initial public offering in 2004 and became the world’s largest enterprise software firm in 2022.
It ranks 491st on the 2023 Fortune 500 with $31,352 million in revenue and has been part of the Dow Jones Industrial Average since 2020.
Salesforce offers products and services for businesses of all sizes — from startups to large enterprise companies.
セールスフォース
Salesforce is the best crm in the world by IDC ranking. It gives your salesforce team a complete view of every customer, automates tasks with ai agent technology, and scales as your business grows.
Salesforceの価格
Here’s what salesforce costs in 2026. Let’s break down the pricing.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 必需品 | 1ユーザーあたり月額25ドル | 小規模チームでのスタート |
| プロ | 月額75ドル/ユーザー | フル機能を必要とする成長中のチーム |
| 企業 | 1ユーザーあたり月額150ドル | Larger teams with deep customization |
Pricing verified March 2026.
無料トライアル: Salesforceは30日間の無料トライアルを提供しています。利用開始にクレジットカードは不要です。
返金保証: Salesforce does not offer a standard money-back guarantee. All plans are billed annually.
📌 注記： The Essentials tier of Salesforce starts at $25 per user per month, billed annually. Salesforce pricing is generally considered high compared to other crm tools, but higher tiers offer collaborative forecasting and 24/7 customer support.
⚠️ 警告： Salesforce’s pricing structure can be complex and may require businesses to request quotes for certain salesforce products. Costs can quickly escalate with add ons, additional users, and customizations.
Salesforceの主なメリット
Here’s why salesforce stands out as the best crm choice for most businesses:
- World’s #1 CRM by IDC: Salesforce is recognized as the market leader in customer relationship management. Salesforce takes advantage of its massive scale to keep adding features that smaller crm tools can’t match.
- あらゆる機能に対応した専用クラウド： Salesforce includes dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each is purpose-built and helps drive customer success across the company.
- 画期的なAIイノベーション： Einstein AI (Agentforce) automates tasks and personalizes customer experiences. Salesforce’s reported ai commitments include a 30% productivity boost and a 33% improvement in customer satisfaction (CSAT).
- 5,000+ Apps on AppExchange: The Salesforce AppExchange launched in 2006 and now has over 5,000 apps. You can integrate essential apps like ゼンデスク, QuickBooks, MailChimp, SAP, and Oracle easily.
- カスタマイズオプション: Add custom fields, tabs, email templates, and enhanced reports. Salesforce is highly customizable and integrated with a longer list of other apps than any of its competitors.
- リアルタイムデータクラウド： Data Cloud is a “data lakehouse” that unifies real-time business data from various sources. Pair it with Tableau for high forecasting accuracy.
- すべての顧客に関する完全な情報： Salesforce provides a complete view of customers, including activity history, key contacts, and their communications — all in one account.
セールスフォースのメリットとデメリット
✅ メリット
- Most powerful crm feature set on the market
- 5,000以上の統合機能を備えた大規模なAppExchange
- 高度なAI オートメーション with Agentforce ai agent
- Scales from small teams to large enterprise
- Best-in-class reporting and analytics for sales
❌ デメリット
- High costs that escalate quickly with add ons
- Steep learning curve and training overhead
- Implementation can be complex for new users
- 非常に小規模な企業にとっては過剰だと考えられることが多い
Thryvとは何ですか?
Thryv is a customer relationship management software platform built specifically for small businesses.
Thryv Holdings, Inc. is a publicly traded software as a service (saas) company headquartered in Dallas, Texas.
Thryv began as a conglomerate of Yellow Pages companies before becoming a modern small business software company.
Thryv operates in 48 states and supports more than 50,000 local businesses across the U.S., Canada, and オーストラリア.
The thryv software helps small businesses reach more customers, stay organized, and get paid faster.
The company employs more than 2,400 employees and reported $1.3 billion in revenue over a twelve-month period in June 2020.
スリヴ
Thryv gives small business owners one professional tool to manage every part of the business. Run sales, marketing, customer interactions, invoices, and your website from a single intuitive platform.
Thryvの価格
Here are the thryv pricing details for 2026. Let’s break down the costs.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| マーケティングセンター | 月額244ドル | Small businesses focused on marketing |
| キープ | 月額299ドル | 高度な自動化を必要とするチーム |
Pricing verified March 2026.
無料トライアル: Thryv does not list a standard free trial. Contact their team to request a demo.
返金保証: Thryv requires a one time onboarding fee of $250 for its packages. Refund policies vary by plan.
📌 注記： Thryv pricing includes access to the Thryv Business Center, Thryv Command Center, and Marketing Center depending on the plan. The $250 onboarding fee covers initial setup support.
⚠️ 警告： Thryv’s plans are significantly more expensive on a per-month basis than Salesforce’s entry tier. Make sure your team needs the full bundle of tools before signing up.
Thryvの主な利点
Here’s why thryv stands out for small business owners managing many customer interactions:
- All-in-One for Small Business: Thryv helps business owners save an average of 20 hours per week by consolidating invoicing, scheduling, and document storage. It replaces 3–5 separate tools with one platform.
- 自動オンライン予約システム： Clients book appointments 24/7, contributing to a reported 61% increase in bookings for typical users. The mobile-friendly system works from any phone or browser.
- Thryv Command Center Inbox: The Command Center serves as a unified inbox combining email, sms marketing messages, ソーシャルメディア, and web chats. Your team can respond to leads and stay organized in one place.
- オンライン評判管理： Thryv automatically syncs business information across 50+ listing sites including Yahoo. It uses an AI Response Tool to help you クラフト replies to reviews quickly.
- 強化されたローカルリスティング： Get found on every major directory page with enhanced local listings. This drives more leads and calls to your business location.
- Client Portal Estimates & Invoices: A secure client portal estimates, invoices, and payment system lets customers schedule, pay, and view their account. Digital document signing makes the deal-closing process faster.
- ThryvPay & ウェブサイトビルダー: Use ThryvPay to get paid faster, plus the intuitive website builder to launch a professional site for your small business — without coding.
What Our Team Noticed
私たちの 作家 signed up for thryv and tested it for several days on a real local services workflow. Here’s what stood out:
Thryvの長所と短所
✅ メリット
- Truly all-in-one tools for service-based small businesses
- Saves 20 hours per week on admin work and documents
- 24/7 client scheduling drives 61% more appointments
- 50以上のサイトにわたる組み込みの評判管理機能
- 24/7 support and intuitive website builder included
❌ デメリット
- High monthly cost compared to standalone crm tools
- Limited crm depth compared to Salesforce
- $250 mandatory one time onboarding fee
- 大規模チームやエンタープライズ用途向けには設計されていません
機能比較
SalesforceとThryvの詳細な比較をご覧になる準備はできましたか？
We’ll explore 9 key features to help you determine which platform fits your business needs.
| 特徴 | セールスフォース | スリヴ |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額25ドル | 月額244ドル |
| 無料プラン | ❌ | ❌ |
| CRMプラットフォーム | ✅ エンタープライズグレード | ✅ 基本 |
| AI自動化 | ✅ Agentforce ai agent | ✅ AI Response Tool |
| マーケティングクラウド | ✅ Full Marketing Cloud | ✅ Marketing Center |
| Scheduling & Appointments | ❌ アドオンが必要です | ✅ ネイティブ対応、24時間年中無休の予約受付 |
| 評判管理 | ❌ | ✅ 50以上の掲載サイト |
| アプリ連携 | ✅ 5,000以上のAppExchange | ✅ 限定 |
| 分析とレポート | ✅ 上級者向け（Tableau） | ✅ 基本 |
| 最適な用途 | 中規模から大企業向けのチーム | Service-based small business |
1. CRMプラットフォームと顧客管理
セールスフォース: Salesforce crm is the gold standard for contact management. It gives the salesforce team a complete view of every customer — including activity history, key contacts, and all communications. Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud each handle their function and work together. Salesforce technology is built to support the way you work now and to scale as your business grows.
スリーヴ： Thryv crm helps small businesses manage their workflows, teams, and client interactions anytime and anywhere. It tracks customer interactions, syncs with thryv’s scheduling and invoicing tools, and works great for businesses managing 50–500 clients. But it lacks the pipeline depth and other crm tools that Salesforce offers for growing companies.
⚠️ 警告： If your team needs advanced pipeline stages, custom objects, or territory management, thryv’s crm will feel limiting within a few months as your business grows.
2. Automation & Workflow
セールスフォース: Salesforce allows users to automate business processes through a simple point-and-click interface, enhancing workflow efficiency. Increased automation has been shown to boost employee productivity by 30%. Salesforce is capable of handling even the most complex relationship management processes as your company scales.
スリーヴ： Thryv automates trigger-based email and 文章 campaigns. When a client books an appointment or makes a payment, Thryv sends the right sms marketing messages automatically. The automation is simpler than Salesforce, but it covers the core needs of most small businesses well.
3. 分析とレポート
セールスフォース: Salesforce analytics are world-class. Salesforce’s integration with Tableau enables data-driven decision making with high forecasting accuracy. Data Cloud unifies real-time business data from multiple sources. The reporting dashboards give your team a sneak peek into pipeline health and sales performance.
スリーヴ： Thryv provides website analytics and campaign analytics. You can measure visits, leads, and campaign performance from a simple dashboard. The reporting is enough for small business needs. But it does not match Salesforce’s depth for sales forecasting and pipeline analysis.
⚠️ 警告： Salesforce’s advanced analytics require higher-tier plans and Tableau add ons. Budget for the full stack if deep reporting is your priority.
4. Customer Support & Service Cloud
セールスフォース: Service Cloud provides case management and tools for enhanced customer service support. It handles tickets, customer interactions, and service automation in one place. Salesforce capabilities can lead to a reported 33% improvement in customer satisfaction (CSAT). Salesforce also enhances collaboration through shared customer data and communication tools like Chatter.
スリーヴ： Thryv handles customer support through its Command Center. All messages from email, SMS, social media, and web chat arrive in one inbox. The thryv platform also includes a TeamChat feature for internal team communication. Dedicated ticket tracking and SLA management are not part of thryv’s offering.
5. メールテンプレートとマーケティング
セールスフォース: Marketing Cloud allows for marketing automation and personalized campaign management. You can build email templates, segment audiences, and run A/B tests. Salesforce’s AppExchange features popular apps like メールチンプ, which enables creating email campaigns directly from Salesforce.
スリーヴ： Thryv’s Marketing Center includes built-in email and SMS campaign tools with an intuitive market builder. You can set up trigger-based campaigns that run on autopilot. The templates are easy to use and designed for non-marketers — perfect for small business owners with no marketing team.
6. AIによる自動化とイノベーション
セールスフォース: In 2025, Salesforce adopted an AI-first strategy focused on agentic automation. Einstein AI (also known as Agentforce) automates tasks and personalizes customer experiences. This is groundbreaking ai innovation backed by salesforce’s published ai commitments — and one of the most advanced AI systems in any crm today.
スリーヴ： Thryv’s AI Response Tool helps users craft responses to reviews quickly and efficiently. It speeds up reputation management for business owners who get many customer reviews. The AI is practical but narrow — it does not match the scope of Salesforce’s Agentforce ai agent system.
✅ テスト結果： Salesforce’s Agentforce cut test workflow time meaningfully in our tests. Thryv’s AI saved time on review responses but had less インパクト on overall productivity.
7. Agentforce & AI App Development
セールスフォース: Salesforce lets developers build custom AIアプリ and agents directly on its infrastructure. The MuleSoft Anypoint Platform connects data from almost any system, including SAP and Oracle. The salesforce アプリ開発 environment serves the chief digital officer who needs control over technology stacks.
スリーヴ： Thryv is not a development platform. It is designed for business owners who want to manage operations — not build custom apps. This is the right trade-off for thryv’s target market, but it is a real limit if your business has unique technical needs.
8. Social Media & Marketing Tools
セールスフォース: Salesforce’s Marketing Cloud focuses on paid social, audience targeting, and campaign management. Connecting a dedicated social media tool via AppExchange is recommended for full social management. Most businesses pair Salesforce with a partner solution from the AppExchange marketplace.
スリーヴ： Thryv includes native social media management. You can post content, monitor engagement, and respond to messages from the platform on mobile or desktop. For a small business managing their own social presence, thryv’s tools get the job done without extra subscriptions.
9. Billing, Invoicing & Documents
セールスフォース: Salesforce does not include native invoicing. You can integrate billing tools through クイックブックス via the AppExchange marketplace. For businesses needing CPQ (Configure, Price, Quote), Salesforce offers Salesforce CPQ as an add-on product at extra cost.
スリーヴ： Thryv has built-in billing and invoicing tools. Create estimates, send invoices with digital document signing, and collect payments through ThryvPay — all inside the platform. The system uses secure connection encryption to keep payment data safe. This is a big win for service businesses that need to get paid faster without juggling extra software.
10. 価格設定とコスト
料金プランを並べて比較してみましょう。
| プラン | セールスフォース | スリヴ |
|---|---|---|
| エントリープラン | 基本プラン：月額25ドル/ユーザー | マーケティングセンター：月額244ドル |
| 中間計画 | プロフェッショナルプラン：ユーザー1人あたり月額75ドル | Keap：月額299ドル |
| トッププラン | エンタープライズ版：ユーザー1人あたり月額150ドル | — |
| 無料プラン | ❌ | ❌ |
| オンボーディング料金 | なし | $250 one time onboarding fee |
セールスフォース: Salesforce starts at $25/user/month for Essentials, billed annually. The cost feels reasonable until you factor in add ons, storage, and premium support — which can quickly multiply the bill. Salesforce pricing is generally considered high compared to other crm tools, especially for smaller businesses.
スリーヴ： Thryv starts at $244/month plus a $250 one-time onboarding fee. For a solo business owner, this is a significant monthly expense. But thryv bundles crm, scheduling, marketing, invoicing, and reputation management into one tool. If you’d otherwise pay for 3–5 separate apps, thryv can be your best bet.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| Advanced crm & pipeline management | セールスフォース | Deepest crm feature set on market |
| サービス業向けオールインワン | スリヴ | Scheduling, invoicing, crm bundled |
| 大規模なAIエージェント自動化 | セールスフォース | Agentforce handles complex flows |
| 管理業務の時間を節約 | スリヴ | 平均して週20時間の時間を節約できます |
| 5,000以上のアプリ連携 | セールスフォース | Largest third-party app marketplace |
| オンライン評判管理 | スリヴ | 50以上の掲載サイトを自動同期 |
| エンタープライズ規模の拡張性 | セールスフォース | スタートアップからフォーチュン500企業まで対応可能 |
💰 あなたの予算
Salesforce starts cheaper at $25/user/month, but costs grow fast with add ons and customizations. Thryv’s $244/month bundles many tools, so it can save money if you’re already paying for multiple platforms.
🔌 あなたの技術スタック
Salesforce connects to over 5,000 apps via AppExchange, including Zendesk, QuickBooks, SAP, and Oracle. Thryv has a more limited integration set that works for most small business needs.
🏪 あなたのビジネスの種類
Thryvはサービス業を営む中小企業向けに構築されました。 配管工, salons, dentists, coaches. Salesforce serves sales-driven businesses across any industry, with salesforce products tailored to each company size.
🎓 あなたの経験レベル
Thryv is much easier to set up and learn — most owners are running in a few hours. Salesforce has a steep learning curve and often needs an admin or training to configure properly.
🆓 無料トライアルとデモ
Salesforce offers a 30-day free trial with no credit card required — a clear advantage. Thryv asks you to contact their team for a demo before pricing details are shared.
🛟 サポートオプション
Thryv includes 24/7 support with all plans. Salesforce’s higher tiers offer 24/7 customer support, while lower tiers get standard business hours support — note the difference if your team works odd hours.
切り替えガイド
既にこれらのツールのいずれかをご利用ですか？切り替える場合、どのような変更が予想されますか？
🔄 SalesforceからThryvに切り替えますか？
✅ 得られるもの：
- All-in-one platform — no juggling separate apps
- Built-in invoicing and ThryvPay payment processor
- Native online reputation management across 50+ sites
❌ 失うもの：
- Advanced crm pipeline depth and customization options
- 5,000以上のAppExchange連携機能へのアクセス
- Agentforce ai agent automation and Tableau analytics
📋切り替え方法：
- Export your salesforce contacts and accounts as a CSV file
- Create your thryv account and complete the $250 onboarding setup
- Import your contacts via Thryv’s CSV tool and configure your services
🔄 ThryvからSalesforceに切り替えますか？
✅ 得られるもの：
- World-class crm with deep pipeline and reporting
- 複雑なワークフロー自動化のためのAgentforce AI
- 5,000以上のアプリ連携とほぼ無限の拡張性
❌ 失うもの：
- Native scheduling, invoicing, and ThryvPay in one tool
- 評判管理機能とリスティング同期機能を内蔵
- Simpler setup and faster onboarding for small business owners
📋切り替え方法：
- Export your thryv client list and transaction history as CSV files
- Set up your salesforce account and choose the right plan for your team size
- Salesforceに連絡先をインポートし、パイプラインのステージと自動化を再構築します。
What Our Review Didn’t Cover
This comparison focused on the core features of salesforce and thryv for sales, marketing, and customer management. We didn’t deeply test enterprise-tier security, custom infrastructure setups, or industry-specific implementations. Pricing for custom enterprise quotes varies by company size and the date of negotiation. If you manage a large team or need bespoke technology, your experience may differ from what we found.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰 価格（エントリーレベル） | セールスフォース |
| 🚀 CRMの機能 | セールスフォース |
| 🤖 AI自動化 | セールスフォース |
| 📊 分析とレポート | セールスフォース |
| 🔌 連携機能 | セールスフォース |
| 👶 使いやすさ | スリヴ |
| 🏪 中小企業向けツール | スリヴ |
| ⭐ 評判管理 | スリヴ |
| 🏆総合優勝 | セールスフォース |
🏆 受賞者：セールスフォース
今回の比較では、Salesforceが8つのカテゴリーのうち5つで勝利しました。
最適な用途: Growing sales teams, mid-market companies, enterprise organizations needing deep crm customization options
SalesforceとThryvは、全く異なる顧客層向けに開発された、全く異なる2つの製品です。
Salesforce is the world’s #1 crm — built in San Francisco, used by companies of every size. It is the customer company platform of choice for teams that need deep pipeline management, ai agent automation, and enterprise-grade integration.
Thryv is an all-in-one tool for service-based small businesses. It handles scheduling, appointments, invoices, marketing, customer relationship management, and reputation management — without requiring deep technical training.
Thryv wins for local service businesses that need a simple, all-in-one platform. Salesforce’s customer 360 ability to scale lets companies move at great speed, making it the better choice when your business grows.
However, if you need the best crm on the planet with room to grow, Salesforce is the better bet for most businesses.
さあ、顧客との関係を築き上げよう！
Salesforceの比較をもっと見る
Here’s how Salesforce stacks up against other crm tools in the industry:
Salesforceが優れている点： Enterprise depth, advanced AI, customization options
HubSpotが優れている点： 無料プラン、簡単なセットアップ、組み込みのマーケティングツール
Salesforceが優れている点： AppExchange marketplace, AI agent automation, enterprise scalability
Zoho CRMが優れている点： 低価格、より幅広い組み込み機能、迅速なセットアップ
Salesforceが優れている点： CRMの網羅性、AI機能、レポートの詳細度
Pipedriveが勝利した点： シンプルさ、視覚的なパイプライン、小規模営業チーム向けの低コスト
Salesforceが優れている点： カスタマイズ、統合、エンタープライズグレードの機能
Freshsalesが勝利した点： 内蔵電話、手頃な価格、簡単な導入
Thryvの比較をもっと見る
Here’s how Thryv stacks up against other small business platforms:
スリヴ対 ゴーハイレベル
Thryvの勝利条件： 使いやすさ、評判管理、オンボーディングサポート
GoHighLevelが優れている点： マーケティングオートメーションの深度、ホワイトラベルオプション、代理店向け機能
Thryvの勝利条件： スケジュール管理、請求書発行、評判管理をまとめて提供
ActiveCampaignが優れている点： メールマーケティングの自動化、セグメンテーション、コンタクトあたりのコスト削減
Thryvの勝利条件： ThryvPay内蔵、ローカルリスティング管理、簡単なセットアップ
HubSpotが優れている点： 無料のCRMプラン、マーケティングツール、コンテンツ管理
スリヴ対 クリックファネル
Thryvの勝利条件： 地域ビジネス向けのCRM、スケジュール管理、評判管理
ClickFunnelsが優れている点： セールスファネル構築、ランディングページ、デジタル製品販売
Thryvの勝利条件： サービス業向けオールインワン、使いやすさ、評判管理ツール
Insightlyが勝利した点： プロジェクト管理統合、中堅企業向けCRM機能、低コスト
Thryvの勝利条件： ローカルビジネスツール、請求書作成、評判管理
Freshsales CRMが優れている点： 内蔵電話、AIによるリードスコアリング、より手頃なエントリー価格
Thryvの勝利条件： 中小企業向けのオールインワン管理、スケジュール管理、請求書作成ツール
Zendeskが優れている点： 顧客サポートチケット、ヘルプデスク機能、エンタープライズサービスツール
よくある質問
中小企業にとってSalesforceは導入する価値があるのか？
Salesforce works for small businesses scaling fast, but it’s often overkill for very small or early-stage teams. Smaller businesses with under 10 employees may prefer simpler, lower-cost crm tools like HubSpot.
Thryvは何に使用されますか？
Thryv helps small business owners manage customers, book appointments, send invoices, run marketing, and track reviews. It bundles crm, scheduling, and reputation tools into one professional platform for service-based businesses.
thryvは契約を結んでいますか？
Thryv plans typically involve a contract commitment plus a one time onboarding fee of $250. Confirm contract length, security terms, and cancellation rules with their team before signing up for any plan.
Salesforceのユーザー一人当たりの費用はいくらですか？
Salesforce’s Essentials starts at $25 per user per month. Professional is $75/user/month and Enterprise is $150/user/month. All plans are billed annually, and add ons can quickly increase total costs.
Why does my browser show “verifying you are human” when I open the thryv site?
If you see “verification successful waiting” or a ray id message proceeding to view this site properly, it’s a Cloudflare check. Wait a few seconds, refresh the page, and the connection completes.
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