⚡ 簡単な評価:
- 価格: Both start at $9 per user per month. Freshsales CRM climbs to $59, Monday CRM stops at $19.
- 最適な用途: フレッシュセール CRM suits sales teams that want Freddy AI and built-in calling. Monday CRM suits teams that also run projects.
- 主な違い： Freshsales is pure customer relationship management. Monday CRM sits on top of work management tools.
- 私たちのおすすめ： Monday CRM, rated 4.2 against 4.0, because the same board handles deals and project management.
Two tools priced the same can still pull your team in opposite directions.
Freshsales CRM was built by Freshworks for one job: closing deals.
Monday CRM started life as one of the better known project management tools.
That history shapes how each one stores customer データ and tracks sales activities.
This Freshsales CRM vs Monday CRM comparison shows which fits your 仕事, your budget, and your team.
概要
We compared pricing, key features, ease of use, and support on both platforms.
Our sources are the vendor documentation, published pricing pages, and G2 and Capterra reviews.
Neither product has a hands-on write-up from our writers yet.
So every claim below points back to a published source, not a private test.
By the end you will know which CRM software matches how your team works.
Freshsales CRM とは何ですか?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
It launched in 2016 as the second major product in the Freshworks line-up.
The cloud-based tool centralises customer data, contacts, and every touchpoint in one timeline.
Sales teams get visual pipelines, sales sequences, and Freddy AI lead scoring.
Freshworks says more than 67,000 customers worldwide use its products.
Most buyers are small and medium sized businesses that want CRM software without a heavy setup.
フレッシュセールス CRM
Built for sales teams that live inside one pipeline. Freddy AI scores leads and flags deals at risk. The 21-day free trial covers every tier.
Freshsales CRM の価格設定
Three paid plans, all billed per user. Here is the current structure.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 成長 | 1ユーザーあたり月額9ドル | 中小企業 teams starting with a CRM |
| プロ | 1ユーザーあたり月額39ドル | Growing sales teams that need オートメーション |
| 企業 | 1ユーザーあたり月額59ドル | Larger teams wanting advanced 報告 |
Pricing verified September 2026.
無料トライアル: 21 days across every tier, with no credit card required to create a new account.
返金保証: Freshworks does not publish a blanket refund window. Cancel before renewal to avoid the next charge.
📌 注記： A free plan covers up to 3 users with most core features. Freshsales pricing has dropped two to three times over the years, which is why reviewers call it excellent value for money.
⚠️ Pricing conflict: Some sources list the entry paid plan at $11 per user per month and the Enterprise plan at $71. Our CSV records $9 and $59, and those are the figures used in every table here. Check the vendor page before you buy, since regional pricing and add ons shift the total.
Freshsales CRMの主なメリット
Here is what pulls buyers toward Freshsales:
- フレディAI： Scores leads on behaviour and profile, predicts deal risk, and suggests the next best action to close.
- 360度顧客ビュー： One timeline holds every call, email, and note. You never dig through tabs to find context.
- 内蔵通信機能： Phone, email, chat, and SMS sit in a unified 受信トレイ. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 視覚的なパイプライン管理: Kanban boards show deal progress and expose bottlenecks fast.
- レポートとAIによる分析： Around a dozen predefined sales reports, all customizable, cover team performance and revenue forecasting.
- Freshworksとの連携： Ties tightly to Freshmarketer for marketing campaigns and to Freshdesk for support.
- モバイルアクセス: その iOS and Android app supports offline access and call logging on the road.
私たちのチームが気づいたこと
Note: our writers have not logged extended hands-on time with Freshsales CRM yet. Everything above comes from Freshworks documentation and from user reviews on G2 and Capterra, where the product averages 4.5 out of 5.
Freshsales CRMのメリットとデメリット
✅ メリット
- Freddy AI scores leads and predicts deal risk without extra setup
- Phone, email, chat, and SMS are built in, not paid add ons
- クレジットカード不要で、すべてのプランで21日間の無料トライアルをご利用いただけます。
- 24/5 customer support by phone, chat, and email on all plans
- Reviewers on G2 and Capterra rate it excellent value for small business budgets
❌ デメリット
- Navigation feels cluttered and pages can load slowly
- Around 385 third party integrations, fewer than HubSpot or セールスフォース
- Missing some functionality that larger CRM platforms include as standard
- No project management side, so managing projects needs a second tool
Monday CRMとは何ですか？
Monday CRM is the sales product built on the Monday work management platform.
The parent app serves over 152,000 customers across more than 200 countries.
People often describe it as a cross between a database and project management software.
You build boards, define custom fields, then pick how to view the same data.
Deals, contacts, and project timelines all live in that one structure.
That flexibility is why software teams, marketing teams, and a research team can share it.
The walkthrough below shows how the boards behave day to day.
🏆 受賞者：マンデーCRM
One board runs your pipeline and your projects. Kanban, Gantt chart, and calendar views come standard. Start on the free version and upgrade when the team grows.
Monday CRMの価格
Three paid plans, each charged per user. Here is how they line up.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 基本 | 1ユーザーあたり月額9ドル | Smaller teams tracking contacts and deals |
| 標準 | 1ユーザーあたり月額12ドル | Teams that need guest access and automations |
| プロ | 1ユーザーあたり月額19ドル | Sales teams wanting time tracking and custom dashboards |
Pricing verified September 2026.
無料トライアル: A 14-day trial opens every paid tier, and a free plan stays open after it ends.
返金保証: Annual billing carries a discount over monthly. Refund terms follow the plan you sign.
📌 注記： Seats are sold in blocks. If your team passes the maximum for a tier, you pay for the next tier up. An Enterprise plan with custom pricing adds 1TB of storage space and extra controls.
⚠️ Pricing conflict: Some sources quote the Basic plan at $36 a month for three users and the Pro plan at $72 for three. Our CSV records $9, $12, and $19 per user per month, and those numbers run through every table here. Confirm on the vendor page before you commit.
Monday CRMの主なメリット
Here is where the platform’s feature set earns its keep:
- 複数のプロジェクトビュー： Kanban board, Gantt chart view, timeline, and calendar all read from the same records.
- カスタマイズ可能なテンプレート: Start from a template or build boards from scratch, then define every column yourself.
- ワークフロー自動化: A plain-English automation ビルダー handles repetitive steps in just a few clicks.
- コラボレーション機能: Comments, mentions, and file sharing keep the whole team on the same page.
- 時間追跡: Built in from Monday’s Pro plan upward, alongside custom dashboards and advanced reporting.
- Learning material: A knowledge base with hundreds of video tutorials plus a community forum for new users.
- 学生 program: Free accounts with selected Pro features for college students and educators.
私たちのチームが気づいたこと
Note: we have not published a hands-on log for Monday CRM either. The points above come from vendor documentation and from reviewer write-ups, which repeatedly call the interface clean, tidy, and easy to navigate.
月曜日のCRMのメリットとデメリット
✅ メリット
- Kanban, Gantt, timeline, and calendar views read from one board
- Basic plan starts at $9 per user per month
- Automation builder is simple enough for new users to pick up
- Live chat support runs 24/7 and the knowledge base holds hundreds of video tutorials
- Runs sales and managing projects in the same workspace
❌ デメリット
- Pricing structure is confusing because seats are sold in blocks
- Time tracking and advanced features sit behind Monday’s Pro plan
- The free version allows only two team members and three boards
- Heavy customization creates a steep learning curve for some teams
機能比較
Both tools call themselves a CRM, but the key features sit in different places. We compared ten areas plus cost, so you can see where each one earns its price.
| 特徴 | フレッシュセールス CRM | 月曜日のCRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額9ドル | 1ユーザーあたり月額9ドル |
| 無料プラン | ✅ 最大3ユーザー | ✅ 2 team members |
| AIによるリードスコアリング | ✅ フレディAI | ❌ |
| 電話とSMS内蔵 | ✅ | ❌ |
| カンバンボード | ✅ | ✅ |
| ガントチャート表示 | ❌ | ✅ |
| Task Dependencies | ❌ | ✅ |
| 時間追跡 | ❌ | ✅ プロプラン |
| サードパーティ統合 | ~385 | 50以上のアプリ |
| Support Hours | 24/5 all plans | 24時間年中無休のライブチャット |
| 最適な用途 | 専任の営業チーム | Teams running sales and projects |
1. 連絡先管理
フレッシュセールス CRM: Every contact opens into a full history of calls, emails, and meetings. That 360-degree view is the core of how Freshsales handles customer relationship management, and it needs no configuration to work.
月曜日のCRM: Contacts are rows on a board with custom fields you define. It is more flexible, but you shape the record structure yourself before all the data lines up.
2. Sales Pipeline and Deal Tracking
フレッシュセールス CRM: Visual pipelines track deal progress and show where deals stall. Sales sequences then fire follow-ups automatically, so reps spend more hours selling.
月曜日のCRM: The pipeline is a board with stage columns you rename at will. A sales team can add a delivery board beside it and watch project progress on the same screen.
3. AIによる支援
フレッシュセールス CRM: Freddy AI scores leads on behaviour and profile, which lifts conversion rates. It also predicts deal risk and recommends the next best action.
月曜日のCRM: The AI layer drafts 文章, summarises threads, and connects to outside models. There is no equivalent to scored leads out of the box.
⚠️ 警告： AI scoring only helps once you have enough historical data. A brand new account will not see useful predictions in week one.
4. ワークフロー自動化
フレッシュセールス CRM: Automation handles repetitive tasks like assigning owners and logging sales activities. Smart AI agents extend that into replies and routing.
月曜日のCRM: The automation builder reads like a sentence: when status changes, notify someone. Most automation features unlock on paid plans rather than the free version.
5. Email Tracking and Communication
フレッシュセールス CRM: Send personalised bulk emails and watch opens and clicks inside the record. Phone, chat, WhatsApp, and Facebook Messenger sit in one unified inbox.
月曜日のCRM: Email syncs into a conversation panel on each item, and automations chase replies. There is no built-in dialler, so calls happen elsewhere.
6. Lead Capture and Web Forms
フレッシュセールス CRM: Web forms and event tracking push leads straight into the pipeline. Captured data then feeds marketing campaigns through Freshmarketer.
月曜日のCRM: Forms create board items, which is handy well beyond sales. The same trick powers event planning intake and human resources requests.
7. Project Views and Task Management
フレッシュセールス CRM: Kanban boards cover deals, and that is the limit. There is no Gantt chart, no task dependencies, and no project timelines.
月曜日のCRM: This is where the project management tool heritage shows. Kanban board, Gantt charts, and calendar views all sit one click apart, and managing tasks across teams works the same way as tracking deals.
Switch the same board to a Gantt chart view and dependencies appear.
8. レポートとダッシュボード
フレッシュセールス CRM: Around a dozen predefined sales reports ship ready to edit. The FreddyAI co-pilot adds forecasting on top of team performance numbers.
月曜日のCRM: Custom dashboards pull widgets from several boards at once. Advanced reporting and the activity log live on higher tiers.
9. 統合機能とアドオン
フレッシュセールス CRM: The marketplace lists around 385 integrations and apps, covering Google, Microsoft 365, Slack, and Zoom. Links to other Freshworks products are tighter than links to outside tools.
月曜日のCRM: Over 50 apps connect, including Slack, Google Calendar, Google Sheets, and Microsoft Teams. The integration count is smaller, but each one is a two-way sync rather than a one-off import.
10. Support and Resource Management
フレッシュセールス CRM: Customer support runs 24/5 by phone, chat, and email on every plan. Freshdesk OMNI extends that into a shared service desk if you need one.
月曜日のCRM: Live chat answers around the clock, backed by a community forum and video tutorials. Premium support and resource management sit on the upper tiers.
11. 価格設定とコスト
Entry pricing is identical. The gap opens at the top of each ladder.
| ティア | フレッシュセールス CRM | 月曜日のCRM |
|---|---|---|
| エントリ | 成長：ユーザー1人あたり月額9ドル | Basic: $9/user/month |
| 真ん中 | プロ版：月額39ドル/ユーザー | Standard: $12/user/month |
| トップ | エンタープライズ版：ユーザー1人あたり月額59ドル | Pro: $19/user/month |
フレッシュセールス CRM: You pay more per user at the top, but phone, SMS, and AI scoring are bundled instead of sold as paid add ons. For a pure sales team that is fair value.
月曜日のCRM: The top listed plan costs $19 per user per month, a third of the Freshsales Enterprise figure. Just remember the pricing structure sells seats in blocks, so a team of four often pays for five.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 通話機能とSMS機能が内蔵されています | フレッシュセールス CRM | Bundled, not a paid extra |
| AIによるリードスコアリング | フレッシュセールス CRM | Freddy AI ships with it |
| Sales plus delivery work | 月曜日のCRM | One platform, two jobs |
| Gantt charts and dependencies | 月曜日のCRM | Freshsales has neither |
| 規模に応じた最低コスト | 月曜日のCRM | Top plan is $19 per user |
| Support outside office hours | 月曜日のCRM | 24時間年中無休のライブチャット |
💰 あなたの予算
Both start at $9, so the entry cost is a tie. The difference shows at the top, where Freshsales asks $59 and Monday asks $19.
🔌 あなたの技術スタック
If you already run Freshdesk or Freshmarketer, Freshsales slots in without work. If your team lives in Slack and Google Calendar, Monday fits more naturally.
📝 あなたのワークフロー
Closing deals and handing them off is one workflow. Agencies, software development shops, and consultancies need collaboration tools after the sale, which is Monday’s home ground.
🎓 あなたの経験レベル
Freshsales gives you a working pipeline on day one. Monday asks you to spend an hour creating boards first, which is why reviewers mention a learning curve.
🆓 無料トライアルとデモ
Freshsales offers 21 days on every tier, which is unusually generous. Monday runs a shorter trial but leaves a free plan open afterwards, so smaller teams can keep testing.
🛟 サポートオプション
Freshsales answers 24/5 by phone, chat, and email on all the plans. Monday responds through 24/7 live chat plus self-serve material on its website.
🔒 データプライバシーとセキュリティ
Monday publishes strict security measures for stored records and file storage. Freshworks holds standard enterprise certifications, so most small businesses will find either acceptable.
切り替えガイド
Already paying for one of these? Here is what moving actually costs you.
🔄 Freshsales CRMからMonday CRMに切り替えますか？
✅ 得られるもの：
- Gantt chart, timeline, and calendar views alongside the pipeline
- A cheaper top tier and 24/7 chat
- Boards other departments can use, from human resources to event planning
❌ 失うもの：
- Freddy AI lead scoring and deal risk alerts
- The built-in phone, SMS, and WhatsApp inbox
- Direct ties to other Freshworks products
📋切り替え方法：
- Freshsalesから連絡先、取引、メモをCSV形式でエクスポートする
- Create a new account on Monday and build a pipeline board
- Import the CSV, map columns, then rebuild automations by hand
🔄 Monday CRMからFreshsales CRMに切り替えますか？
✅ 得られるもの：
- Freddy AI scoring, forecasting, and next-step suggestions
- Calling, SMS, and messaging apps inside the record
- Sales reports that work before you configure anything
❌ 失うもの：
- Every project management view, including dependencies
- Boards shared with non-sales departments
- Guest access for clients and outside partners
📋切り替え方法：
- Export each Monday board to CSV or Google Sheets
- Start the 21-day Freshsales trial and set your pipeline stages
- Import contacts and deals, then connect your email and phone
私たちのレビューで取り上げられなかったこと
This comparison looked at small business and mid-market use. We did not test bulk data migration, API limits, or how either tool behaves with tens of thousands of records. Custom Enterprise contracts were outside scope too. If you manage 100+ seats, your priorities will differ from what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰 Pricing at scale | 月曜日のCRM |
| 🤖 AI features | フレッシュセールス CRM |
| 📞 Communication tools | フレッシュセールス CRM |
| 📊 Views and reporting | 月曜日のCRM |
| 👶 Ease of setup | フレッシュセールス CRM |
| 🔌 Integration count | フレッシュセールス CRM |
| 🧩 Flexibility across teams | 月曜日のCRM |
| 🛟 Support hours | 月曜日のCRM |
| 🏆総合優勝 | 月曜日のCRM |
🏆 受賞者：MONDAY CRM
Monday CRM takes 4 of 8 categories and holds the higher rating at 4.2 against 4.0.
最適な用途: teams that sell and deliver, agencies, and anyone who wants one tool instead of two.
💡 Tiebreaker note: The category split is even at 4–4. Monday takes the win on the higher CSV rating and the lower cost at the top tier.
These are not really the same kind of product. Freshsales is a sales tool that does one job well. Monday is a work platform with a sales layer bolted on cleanly.
If your reps only sell, Freshsales is the better pick. Freddy AI, built-in calling, and 21 days of free access make it a great tool for a dedicated sales floor.
If the same people who close deals also deliver the work, Monday wins. One set of boards holds the pipeline, the project, and the place your team goes to discuss work.
Freshsales CRMの比較
Here is how Freshsales holds up against the other CRM software buyers shortlist:
Freshsalesが勝利した点： lower cost per user at every tier, calling bundled instead of billed, faster setup for a first CRM
HubSpotが優れている点： a far larger app marketplace, deeper marketing automation, better content and reporting for inbound teams
Freshsalesが勝利した点： cleaner first-run experience, Freddy AI included on paid tiers, tighter links to Freshdesk and Freshmarketer
Zohoが勝利した点： a wider suite of business apps, more granular custom fields, cheaper bundles when you buy the whole suite
Freshsalesが勝利した点： built-in phone and SMS, a free plan for up to 3 users, AI scoring at no extra charge
Pipedriveが勝利した点： a simpler deal board, fewer menus to learn, a sharper focus for reps who only track deals
Freshsalesが勝利した点： price, no consultant needed to launch, 24/5 support included rather than sold separately
Salesforceが優れている点： depth of customisation, the biggest partner network, reporting built for large sales organisations
月曜日のCRMの比較
Monday competes with both CRMs and project management platforms, so its rivals come from two directions:
月曜日の勝利： a tidier interface, gentler onboarding, board views that non-technical staff pick up quickly
クリックアップ 勝利したタイトル： a cheaper first paid plan, more task management depth in that tier, more built-in docs and whiteboards
Monday CRM vs Trello
月曜日の勝利： Gantt and timeline views Trello lacks, dashboards across boards, automation depth on paid tiers
Trelloが優れている点： a more generous free tier, a simpler card model, faster setup for one small project
Monday CRM vs Asana
月曜日の勝利： a stronger free plan, colour-coded boards that read at a glance, a sales-shaped template set
Asanaが優れている点： cleaner task hierarchies, goal tracking across departments, a workload view built for capacity planning
Monday CRM vs Teamwork
月曜日の勝利： a broader template library, more standout features for non-project teams, a larger integration list
Teamwork wins on: automation and time tracking on every plan, client billing built in, clearer agency reporting
よくある質問
FreshsalesはCRMですか？
Yes. It is a cloud-based customer relationship management platform from Freshworks. It stores contacts, deals, and pipelines in one place, and Freddy AI scores your leads automatically.
月曜日はCRMツールですか？
Yes. Monday CRM is a sales product built on the same work management platform, so deals sit on the boards your team already uses for managing projects.
Freshsalesは永久に無料ですか？
There is a free plan for up to 3 users covering most core tools. Paid tiers begin at $9 per user monthly once the 21-day trial ends.
Monday.comは無料で利用できますか？
Yes, though the free version allows only two team members and three boards. Teams that need all the features usually move to the Basic plan at $9 per user.
ナンバーワンのCRMプラットフォームは何ですか？
Salesforce leads on market share. Between these two management tools, Monday CRM wins on cost and flexibility, while Freshsales leads on built-in calling and AI scoring.
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