بداية سريعة
This guide covers every SyncroMSP feature:
- ابدء — إنشاء حساب وإعدادات أساسية
- How to Use Automated Patch Management Software — Deploy patches and rollout updates across all machines
- How to Use Remote IT Access — Connect to any device for remote support in seconds
- How to Use Powerful IT Scripting — Run scripts to automate processes across endpoints
- How to Use Help Desk Software — Manage support requests from your clients quickly
- How to Use IT Ticketing System — Create a new ticket and track reported issues to resolution
- كيفية استخدام نظام الفوترة — Generate invoices and collect payment automatically
- How to Use Identity Management — Control Microsoft 365 users and licenses from one place
- How to Use Security Baselines — Benchmark M365 tenants against CIS-aligned best practices
- How to Use Cloud Backup — Protect client data with automated file backups
الوقت اللازم: خمس دقائق لكل فقرة
يتضمن هذا الدليل أيضًا ما يلي: نصائح احترافية | الأخطاء الشائعة | استكشاف الأخطاء وإصلاحها | التسعير | البدائل
لماذا تثق بهذا الدليل؟
I’ve used SyncroMSP for over a year and tested every feature covered here. This tutorial comes from real hands-on experience — not marketing fluff or vendor screenshots.
SyncroMSP is one of the most powerful إدارة تقنية المعلومات المنصات المتاحة اليوم.
لكن معظم المستخدمين لا يستغلون سوى جزء بسيط مما يمكن أن يفعله.
يوضح لك هذا الدليل كيفية استخدام كل ميزة رئيسية.
خطوة بخطوة، مع لقطات شاشة ونصائح احترافية.
SyncroMSP Tutorial
This complete how to use SyncroMSP tutorial walks you through every feature step by step, from initial setup to advanced tips that will make you a power user.
SyncroMSP
SyncroMSP combines RMM and PSA capabilities into a single platform built for managed service providers. Manage assets, automate tickets, and run your entire IT عمل from one dashboard. Start your free trial today.
Getting Started with SyncroMSP
قبل استخدام أي ميزة، أكمل هذا الإعداد لمرة واحدة.
يستغرق الأمر حوالي 3 دقائق.
شاهد هذا العرض الموجز أولاً:
والآن دعونا نستعرض كل خطوة.
الخطوة الأولى: إنشاء حسابك
Go to the SyncroMSP website and click “Start Free Trial.”
أدخل بريدك الإلكتروني، عمل قم بتحديد الاسم، ثم أنشئ كلمة مرور.
Sign in to confirm your account and follow the onboarding wizard.
✓ نقطة تفتيش: تحقق من صندوق الوارد للحصول على رسالة تأكيد عبر البريد الإلكتروني.
Step 2: Add Your First Customer
Click “Customers” in the left menu, then select “New Customer.”
Fill in the contact name, company, and email address.
Quick client onboarding includes importing customers in bulk and deploying the Syncro agent.
هذا هو شكل لوحة التحكم:
✓ نقطة تفتيش: You should see the main dashboard with your customer listed.
Step 3: Install the Syncro Agent
Download the Syncro agent installer for each client computer.
Syncro automates new computer setups after agent installation.
✅ تم: أنت الآن جاهز لاستخدام أي ميزة أدناه.
How to Use SyncroMSP Automated Patch Management Software
آلي Patch Management Software lets you deploy patches and updates across all managed devices at scale.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Open the Patch Manager
Navigate to “Assets” and select the machines you want to update.
Click “Run Patch Management” from the action menu.
Step 2: Configure Your Rollout Policy
Choose which patches to include — critical, حماية, or all updates.
Set a schedule date and time for the rollout window.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: You should see a list of pending patches for each device.
الخطوة 3: النشر والمراقبة
Click “Deploy” to push patches to all selected endpoints quickly.
Check the log for any error messages or reported issues.
✅ النتيجة: All selected machines now have the latest patches installed.
💡 نصيحة احترافية: Standardized policy templates ensure consistent security settings across الأجهزة — set one policy and apply it to every new machine.
How to Use SyncroMSP Remote IT Access
Remote IT Access lets you connect to any client computer for live support.
Remote access is provided via سبلاش توب بدون أي تكلفة إضافية.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Select the Target Device
Go to your asset list and search for the client’s computer.
Click the device name to open its details page.
Step 2: Launch Remote Session
انقر على 8220الوصول عن بعد” button at the top of the asset page.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: A Splashtop window should open showing the remote desktop.
الخطوة الثالثة: حل المشكلة
Work on the client’s computer as if you were sitting in front of it.
Add comments to the ticket so your team can follow the changes.
✅ النتيجة: You’ve fixed the client issue without an on-site visit.
💡 نصيحة احترافية: Use remote access during off-hours to handle updates — it saves time and avoids disrupting employees during work.
How to Use SyncroMSP Powerful IT Scripting
Powerful IT Scripting lets you run scripts across endpoints to automate repetitive tasks.
Syncro provides hundreds of ready-to-use scripts out of the box.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Open the Script Library
Navigate to “Scripts” in the main menu to browse community resources.
Users can also create custom scripts for specific needs.
Step 2: Pick and Configure Your Script
Select a PowerShell script or write your own using the built-in editor.
Scripting capabilities help standardize processes across endpoints.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: Your script should appear in the script list ready to run.
Step 3: Execute on Target Assets
Choose specific assets or groups, then click “Run Script.”
PowerShell scripts can be run on assets via Syncro for any kind of task.
✅ النتيجة: Your script has executed across all selected machines.
💡 نصيحة احترافية: Share your best scripts with the Syncro community — other MSP developers post useful الأتمتة content there daily.
How to Use SyncroMSP Help Desk Software
Help Desk Software lets you manage all client support requests from a single point.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Set Up Notifications
Go to “Settings” and configure email notifications for incoming requests.
This ensures your team never misses a new support ticket.
Step 2: Review Incoming Tickets
Open the help desk dashboard to see all open tickets in one line.
SyncroMSP includes Smart Ticket Management for efficient ticket routing.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: You should see all tickets sorted by priority.
الخطوة الثالثة: الاستجابة والحل
Click a ticket, add your response, and update the status to resolved.
✅ النتيجة: The client receives a notification that their issue is fixed.
💡 نصيحة احترافية: Create canned responses for common issues — it saves a nice amount of time and keeps replies consistent.
How to Use SyncroMSP IT Ticketing System
IT Ticketing System lets you create a new ticket, track progress, and close reported issues.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Create a New Ticket
Click “Tickets” in the sidebar and select “New Ticket.”
Fill in the customer contact, subject line, and issue description.
Step 2: Assign and Prioritize
Assign the ticket to a team member and set priority level.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: The ticket now appears in the assigned employee’s queue.
Step 3: Track and Close
Monitor ticket progress, add comments, and close when done.
✅ النتيجة: Every client request is tracked from start to finish with full documentation.
💡 نصيحة احترافية: Use ticket tags to search and filter by issue type — it makes spotting patterns easy.
How to Use SyncroMSP Billing & Invoicing
إصدار الفواتير lets you generate invoices automatically based on your service contracts.
SyncroMSP generates invoices automatically based on customizable factors.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Set Up Billing Profiles
Go to a customer’s profile and configure their payment terms.
Add recurring line items for managed services contracts.
Step 2: Review Draft Invoices
Navigate to “Invoices” to see auto-generated drafts ready for review.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: You should see invoice totals matching your service agreements.
Step 3: Send and Collect Payment
Click “Send” to email the invoice to your client directly.
✅ النتيجة: Your client receives the invoice and can pay online.
💡 نصيحة احترافية: Enable auto-billing to take care of recurring payments — it removes that monthly headache entirely.
How to Use SyncroMSP Identity Management
Identity Management lets you manage Microsoft 365 user licenses and security compliance from Syncro.
يقوم برنامج SyncroMSP بأتمتة مهام Entra ID مثل مزامنة المستخدمين وإعادة تعيين كلمات المرور.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Connect Microsoft 365
Go to “Integrations” and link your client’s Microsoft 365 tenant.
Grant the required permissions to enable the sync functionality.
Step 2: View and Manage Users
Open the identity panel to see all users, licenses, and sign-in بيانات.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: All Microsoft 365 users should appear with their license status.
Step 3: Take Action on Accounts
Reset passwords, enable MFA, or disable deleted accounts directly.
✅ النتيجة: Your client’s Microsoft 365 environment is managed from one place.
💡 نصيحة احترافية: Review the Entra ID sync log weekly to catch unauthorized sign-in attempts مبكر.
How to Use SyncroMSP Security Baselines
Security Baselines lets you benchmark M365 tenants against CIS-aligned best practices.
إليك كيفية استخدامه خطوة بخطوة.
Step 1: Run a Baseline Scan
Open the Security Baselines tab and select the client’s tenant.
Click “Scan” to check their current configuration against the baseline.
الخطوة الثانية: مراجعة النتائج
The scan produces a score showing how the tenant measures up.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: You should see a pass/fail list for each security setting.
الخطوة الثالثة: تطبيق الإصلاحات
Click on failed items and apply the recommended fix with one click.
✅ النتيجة: Your client’s M365 security now aligns with industry standards.
💡 نصيحة احترافية: Schedule monthly baseline scans so you can learn about security drift before it becomes a problem.
How to Use SyncroMSP Cloud Backup
النسخ الاحتياطي السحابي lets you protect client data with automated file backups.
إليك كيفية استخدامه خطوة بخطوة.
الخطوة 1: تفعيل النسخ الاحتياطي السحابي
Go to the asset page and enable Cloud Backup for the target device.
Choose which folders and file types to include.
الخطوة الثانية: تحديد الجدول الزمني
Pick a backup frequency — daily, weekly, or continuous.
هذا ما يبدو عليه الأمر:
✓ نقطة تفتيش: You should see the next scheduled backup date and time.
Step 3: Verify and Restore
Check the backup log to confirm the data is stored properly.
If needed, restore any file to its original or new location.
✅ النتيجة: Client data is backed up and easy to recover.
💡 نصيحة احترافية: Run a test restore once a month — it confirms backups work and gives clients peace of mind.
SyncroMSP Pro Tips and Shortcuts
After testing SyncroMSP for over a year, here are my best tips.
اختصارات لوحة المفاتيح
| فعل | اختصار |
|---|---|
| Search assets | Ctrl + K |
| New ticket | Ctrl + Shift + T |
| Quick customer search | Ctrl + Shift + C |
| افتح الإشعارات | Ctrl + Shift + N |
ميزات خفية يغفل عنها معظم الناس
- الوصول إلى مفتاح واجهة برمجة التطبيقات (API): Generate an api key under Settings to connect Syncro with third-party developer tools and build custom integrations — the documentation covers every endpoint.
- Chocolatey App Deployment: Chocolatey is the default app deployment tool for Syncro — use it to install or uninstall software on any device without logging in.
- Policy-Based الأتمتة: Policies can apply various settings for automated setups — nice for ensuring every startup configuration matches your standard, as Andy from the Syncro community points out.
SyncroMSP Common Mistakes to Avoid
Mistake #1: Skipping Policies During Onboarding
❌ خطأ: Adding new clients without applying a policy — then manually configuring each computer.
✅ يمين: Set up core policies first so Intune can automate complete hands-off rollouts for new devices upon startup.
Mistake #2: Ignoring Ticket Automation
❌ خطأ: Manually sorting every ticket — a real headache as your business grows.
✅ يمين: Use the PSA automation rules to route tickets by type, client, or keyword.
Mistake #3: Not Using the Scripting Library
❌ خطأ: Logging into each machine to run things manually when Syncro has hundreds of scripts.
✅ يمين: Browse the script library, pick a pre-built script, and run it across all endpoints at speed.
SyncroMSP Troubleshooting
Problem: Syncro Agent Not Showing Online
سبب: The agent may not be installed correctly or a firewall is blocking the connection.
يصلح: Uninstall and reinstall the agent, then check that port 443 is open on the device.
Problem: Patches Failing to Install
سبب: Low disk space or a Windows Update error on the target machine.
يصلح: Free up disk space, run Windows Update manually once, then retry the patch rollout.
Problem: Invoices Not Generating Automatically
سبب: Billing profiles may be missing required fields or recurring items were deleted.
يصلح: Check the customer’s billing tab, re-add any missing line items, and save changes.
📌 ملحوظة: If none of these fix your issue, contact SyncroMSP support.
ما هو برنامج SyncroMSP؟
SyncroMSP is an IT management platform that combines RMM and PSA capabilities into a single system.
Think of it like a command center for your entire managed services business.
SyncroMSP, Inc. offers إدارة نقاط النهاية and IT automation for MSPs of any scale.
شاهد هذه النظرة العامة السريعة:
يتضمن هذا المنتج الميزات الرئيسية التالية:
- Automated Patch Management Software: Deploy patches and updates across all managed devices
- Remote IT Access: Connect to any client computer for live remote support
- Powerful IT Scripting: Run PowerShell scripts to automate processes across endpoints
- Help Desk Software: Manage all client support requests from one dashboard
- IT Ticketing System: Create, track, and close tickets with full documentation
- إصدار الفواتير: Generate invoices automatically and collect payment online
- Identity Management: Manage Microsoft 365 users, licenses, and Entra ID tasks
- Security Baselines: Benchmark M365 tenants against CIS-aligned best practices
- النسخ الاحتياطي السحابي: Protect client data with automated file backups and easy restores
للاطلاع على مراجعة كاملة، راجع SyncroMSP review.
أسعار SyncroMSP
Here’s what SyncroMSP costs in 2026:
| يخطط | سعر | الأفضل لـ |
|---|---|---|
| الخطة الأساسية | $129 | Solo technicians and small MSP startups |
| خطة الفريق | $179 | Growing teams that need full PSA and RMM capabilities |
تجربة مجانية: Yes — try SyncroMSP free before you commit.
ضمان استرداد الأموال: اتصل بالدعم للحصول على تفاصيل استرداد الأموال.
💰 أفضل قيمة: Team Plan — it unlocks the full ability to manage your entire MSP operation.
SyncroMSP مقابل البدائل
How does SyncroMSP compare? Here’s the competitive landscape:
| أداة | الأفضل لـ | سعر | تصنيف |
|---|---|---|---|
| SyncroMSP | All-in-one RMM + PSA | 129 دولارًا شهريًا | ⭐ 4.6 |
| أتيرا | Per-tech pricing | 149 دولارًا شهريًا | ⭐ 4.6 |
| N-able | على نطاق المؤسسات | مخصص | ⭐ 4.3 |
| نينجا وان | Easy setup speed | مخصص | ⭐ 4.8 |
| كونكت وايز | Large MSP teams | مخصص | ⭐ 4.1 |
| إدارة المحرك | IT asset tracking | 12 دولارًا شهريًا | ⭐ 4.4 |
| نبض | Mobile management | 42 دولارًا شهريًا | ⭐ 4.5 |
| مايكروسوفت إنتيون | Microsoft stack | 8 دولارات شهرياً | ⭐ 4.5 |
| خدمة طازجة | ITSM beginners | 19 دولارًا شهريًا | ⭐ 4.5 |
| كاسحة الأشجار | Network discovery | مخصص | ⭐ 4.4 |
| جامف برو | إدارة أجهزة أبل | 8 دولارات شهرياً | ⭐ 4.6 |
اختيارات سريعة:
- الأفضل إجمالاً: SyncroMSP — combines RMM and PSA at one fixed cost per technician
- أفضل ميزانية: ManageEngine — starts low and scales with your needs
- الأفضل للمبتدئين: NinjaOne — clean UI that’s easy to learn
- Best for Apple shops: Jamf Pro — built specifically for ماك and iOS management
🎯 SyncroMSP Alternatives
هل تبحث عن بدائل لبرنامج SyncroMSP؟ إليك أفضل الخيارات:
- 🚀 أتيرا: Per-technician pricing with unlimited devices, built-in remote access, and AI-powered ticketing for fast-moving teams.
- 🏢 N-able: Enterprise-grade RMM with deep automation, backup, and security tools for large MSP operations.
- 🌟 نينجا وان: Top-rated for ease of use with a clean interface, fast deployment, and strong patch management capabilities.
- ⚡ كونكت وايز: Full PSA plus RMM suite designed for larger teams that need deep customization and scale.
- 💰 ManageEngine: Budget-friendly IT management with strong asset tracking and help desk features for growing businesses.
- 📊 نبض الحياة: Mobile-first RMM that lets you manage devices from your phone with real-time alerts and automation.
- 🔒 مايكروسوفت إنتيون: Autopilot configures devices automatically upon startup — best for shops deep in the Microsoft environment.
- 👶 خدمة طازجة: Beginner-friendly ITSM with an intuitive UI, great for teams transitioning from spreadsheets to ticketing software.
- 🔧 كاسحة الأشجار: Powerful network discovery and إدارة أصول تكنولوجيا المعلومات for organizations that care about full visibility.
- 🎯 جامف برو: The go-to platform for Apple device management with zero-touch deployment and strong content controls.
للاطلاع على القائمة الكاملة، راجع SyncroMSP alternatives مرشد.
⚔️ مقارنة SyncroMSP
إليكم كيف يقارن برنامج SyncroMSP بكل منافسيه:
- SyncroMSP مقابل Atera: Syncro bundles PSA free with RMM; Atera charges more per technician but offers unlimited endpoints.
- SyncroMSP مقابل N-able: N-able suits enterprise scale while Syncro targets small to mid-size MSPs with simpler pricing.
- SyncroMSP ضد NinjaOne: NinjaOne has a cleaner UI; Syncro wins on PSA and billing built into one platform.
- SyncroMSP مقابل ConnectWise: ConnectWise offers deeper customization; Syncro is faster to set up and easier to learn.
- SyncroMSP مقابل ManageEngine: ManageEngine costs less but lacks the integrated PSA functionality Syncro includes.
- SyncroMSP مقابل Pulseway: Pulseway excels at mobile management; Syncro offers stronger ticketing and invoicing tools.
- SyncroMSP مقابل Microsoft Intune: Intune handles device enrollment well; Syncro adds RMM, scripting, and PSA on top.
- SyncroMSP مقابل Freshservice: Freshservice focuses on ITSM; Syncro covers both RMM and PSA for full MSP management.
- SyncroMSP مقابل Lansweeper: Lansweeper is stronger for network discovery; Syncro provides broader MSP management resources.
- SyncroMSP مقابل Jamf Pro: Jamf is Apple-only; Syncro covers Windows, Mac, and cross-platform environments.
Start Using SyncroMSP Now
You learned how to use every major SyncroMSP feature:
- ✅ Automated Patch Management Software
- ✅ Remote IT Access
- ✅ Powerful IT Scripting
- ✅ Help Desk Software
- ✅ IT Ticketing System
- ✅ إصدار الفواتير
- ✅ Identity Management
- ✅ Security Baselines
- ✅ Cloud Backup
الخطوة التالية: اختر ميزة واحدة وجرّبها الآن.
Most people start with Automated Patch Management Software.
يستغرق الأمر أقل من 5 دقائق.
الأسئلة الشائعة
كم تبلغ تكلفة سينكرو؟
SyncroMSP offers two plans: Core at $129 per month and Team at $179 per month, both per technician with unlimited endpoints.
What is Syncro used for?
Syncro is used by managed service providers to handle remote monitoring, ticketing, billing, and IT automation from a single PSA and RMM platform.
How to run a script in Syncro?
Go to the Scripts section, select a pre-built or custom script, choose your target assets, and click “Run Script” to execute it.
Does Syncro have an API?
Yes, Syncro has a full REST API. Generate an api key in Settings to post data, pull reports, and build custom integrations.
What is synchro MSP?
Synchro MSP is a common misspelling of SyncroMSP, an IT management platform by Servably, Inc. that bundles RMM and PSA tools for MSPs.
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