Zoho CRM vs Bitrix24: Ultimate CRM Tool Showdown in 2025!

You’re stuck. You need a CRM. But which one?

Zoho CRM vs Bitrix24 both look good, right? It’s confusing.

You’re wasting time comparing features. You need a clear answer.

You’ll spend more money fixing mistakes. This decision is huge. 

Don’t worry; you’re not alone. This post will break down Zoho CRM vs Bitrix24. We’ll show you the key differences.

You’ll get the info you need to choose the best CRM for your business.

Overview

To deliver a truly useful comparison, we didn’t just read marketing materials. Our team rigorously tested both Zoho CRM and Bitrix24.

We explored their features, ran simulated sales cycles, and analyzed real-world user feedback to give you a clear, unbiased look.

What is Zoho CRM?

It’s built to help sales teams close deals. You get a lot of automation.

It’s good for tracking customers. Do you wanna boost sales? This might be for you.

Also, explore our favorite Zoho alternatives…

Key Benefits

• Boost sales by up to 29% with automation.
• Manage over 100,000 contacts smoothly.
• Customize reports with 250+ templates.
• Integrate with 500+ apps.

Pricing

All the plans will be billed annually.

• Standard: $14/user/month.
• Professional: $23/user/month.
• Enterprise:$40 /user/month.
• Ultimate: $52/user/month.

What is Bitrix24?

Bitrix24? It’s a whole suite, not just CRM. Think about projects, chat, and more. 

It’s good if you need a hub. It requires a lot of learning, but it does a lot.

Also, explore our favorite Bitrix24 alternatives…

Key Benefits

• Manage unlimited projects easily.
• Communicate with 10+ team tools.
• Handle 1000+ online store products.
• Centralize the contact center for all channels.

Pricing

All the plans will be billed annually.

• Basic: $49/organization/month, 5 Users.
• Standard: $87/organization/month, 50 Users.
• Professional: $175/organization/month, 100 Users.
• Enterprise: $350/organization/month, 250 Users.

Feature Comparison

Let’s get real. You want to know which CRM does what.

We’ll look at the main things and show you how Zoho and Bitrix24 stack up.

1. Automation

Zoho CRM has strong automation tools. It helps you do things without doing them yourself.

Bitrix24 also has automation, but it’s spread out. Zoho makes it easy to set up.

2. Customer Support

Customer support matters. Zoho CRM gives you many ways to get help.

Bitrix24 has support, too. However, some users say Zoho is faster.

3. Project Management

Bitrix24 shines with project management. You can handle tasks and teams.

Zoho CRM can do some of these, but it’s not its main focus. 

If your business needs project tools, Bitrix24 is better.

4. Workflow

Both have workflow features. Zoho CRM lets you build complex flows.

Bitrix24’s flows are simpler. Zoho wins here if you need detailed workflow setups.

5. Customization

Customization options are key. Zoho CRM lets you change almost anything.

Bitrix24 also has customization, but it’s not as deep.

If you need to make it your own, Zoho is stronger.

6. Ease of Use

Ease of use is important. Zoho has a clean user interface. It’s easier to learn.

Bitrix24 has a lot of tools. This makes it harder to learn.

7. Marketing Automation

Marketing automation helps you reach customers. Zoho CRM has strong tools. 

Bitrix24 has some, but it’s not as powerful.

If marketing automation is important, Zoho is the better choice.

What to Look For When Choosing The Right CRM Software?

• Scalability: Will the CRM grow with your business? Can it handle increasing data and users?
• Integration: Does it play well with your other tools? Does it connect with your email, marketing, or accounting software?
• Mobile Access: Can your team access it on the go? Is the mobile app functional and user-friendly?
• Reporting and Analytics: Does it provide clear insights into your data? Can you create custom reports to track key metrics?
• Budget: Does the pricing align with your business needs? Are there hidden fees or costs to consider?

Final Verdict

Okay, here’s the deal. For most businesses, Zoho CRM offers the best value.

It’s strong for sales. Its sales automation is top-notch. It streamlines your sales process.

Plus, its contact management is clean. Zoho’s CRM features are focused.

Bitrix24 has more tools. It has task management and communication tools.

But it’s complex. If you want powerful CRM software that’s easy to use, Zoho wins.

We tested both hard, and Zoho gives you more features for your business.

More of Zoho CRM

Here’s a concise comparison of Zoho CRM with its alternatives:

• Zoho CRM vs GoHighLevel: Zoho CRM offers broad traditional CRM features; GoHighLevel specializes in marketing automation for agencies.
• Zoho CRM vs Pipedrive: Zoho CRM is feature-rich and affordable; Pipedrive provides a simpler, visual sales pipeline.
• Zoho CRM vs Keap: Zoho CRM is a holistic CRM; Keap excels in integrated sales and marketing automation.
• Zoho CRM vs ActiveCampaign: Zoho CRM provides comprehensive CRM; ActiveCampaign leads in advanced marketing automation.
• Zoho CRM vs HubSpot: Zoho CRM is cost-effective and offers diverse features; HubSpot is user-friendly and offers an expansive platform, but it can be pricier.
• Zoho CRM vs ClickFunnels: Zoho CRM is a complete business management suite; ClickFunnels focuses on building conversion-optimized sales funnels.
• Zoho CRM vs Folk: Zoho CRM is a broad, customizable CRM; Folk is a simpler, collaborative contact management tool.
• Zoho CRM vs Instantly: Zoho CRM provides full-cycle CRM; Instantly specializes in cold email outreach at scale.
• Zoho CRM vs ClickUp: Zoho CRM is a dedicated CRM solution; ClickUp is primarily a versatile project management platform.
• Zoho CRM vs Monday CRM: Zoho CRM offers deep CRM functionality; Monday CRM emphasizes visual workflows within a broader work OS.
• Zoho CRM vs Capsule CRM: Zoho CRM is extensive and customizable; Capsule CRM is known for its simplicity and ease of use.
• Zoho CRM vs Insightly: Zoho CRM provides comprehensive CRM functions; Insightly combines CRM with project management.
• Zoho CRM vs Freshsales CRM: Zoho CRM offers robust automation and customization; Freshsales CRM features an intuitive sales pipeline.
• Zoho CRM vs Salesforce: Zoho CRM is an affordable, feature-packed alternative; Salesforce is a highly customizable, market-leading enterprise solution.

More of Bitrix24

Here’s a brief comparison of Bitrix24 with these software solutions:

• Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
• Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
• Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
• Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
• Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
• Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
• Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
• Bitrix24 vs Instantly: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
• Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
• Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
• Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
• Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
• Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.
• Bitrix24 vs Salesforce: Bitrix24 provides an all-in-one solution for various business sizes, including CRM; Salesforce is a leading, highly customizable, and scalable enterprise-level CRM with extensive capabilities.

Frequently Asked Questions