Syncromsp Review: Best IT Management Platform in 2025?

You are an MSP owner. You are tired of paying high prices for tools that don’t even talk to each other.

Your RMM and PSA are separate, clunky, and costing you a fortune.

You need an all-in-one solution that helps you scale your business without the per-endpoint penalty.

Are you sick of watching your profits shrink as you add more client devices?

The endless contracts and complex pricing models feel like a trap.

Your current platform might be holding you back from real, stress-free growth.

Enter SyncroMSP. This platform offers an integrated RMM, PSA, and remote access tool with a refreshing fixed-price model.

We dove deep into the platform for 2025.

Is Syncro MSP the unified IT management platform that will finally let your business thrive? Keep reading for our full, unbiased breakdown!

SyncroMSP

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What is SyncroMSP?

SyncroMSP is a powerful, all-in-one platform built just for the managed service provider (MSP).

Think of it as a central hub for running your entire IT business.

This management software combines all the tools you need into one easy package.

SyncroMSP includes professional services automation (PSA).

The PSA part handles things like ticketing, billing, and time tracking.

It also features remote monitoring and remote management (RMM).

The RMM lets you manage client devices from anywhere.

You can check on computers and fix issues without driving to the site.

The platform includes key Syncro features such as asset management.

This lets you keep track of every device, software license, and IT item your clients own.

Plus, the monitoring feature gives you real-time alerts.

This helps you fix problems before your clients even notice them.

With built-in tools for network security and remote support, SyncroMSP is designed to make running an MSP simpler and faster.

Who Created SyncroMSP?

SyncroMSP was created by Ian Alexander, and the company officially launched in 2018.

The platform was born from the merger of two existing software companies, RepairShopr and Kabuto.

The vision was clear: build a single, unified tool for the managed service provider (MSP).

The goal was to remove the headache of managing separate RMM and PSA tools.

This allows MSPs to save money and grow their business faster with one simple, flat-rate platform.

Top Benefits of SyncroMSP

SyncroMSP offers many advantages that help you simplify your workflow and grow your business.

Here are eight key benefits:

• True All-in-One MSP Software: SyncroMSP is a fully integrated RMM and PSA platform. It means you get the tools for remote monitoring and professional services automation in one spot, simplifying your tech stack.
• Unlimited Endpoints: The per-user licensing model includes unlimited endpoints. This makes it extremely easy to scale your business without worrying about escalating costs as you add more devices.
• Advanced Patch Management: The platform provides powerful, automated patch management for both Windows and third-party apps. This helps you keep all client systems secure and compliant with minimal manual effort.
• Integrated Ticketing System Works Seamlessly: The ticketing system is not a separate tool; it is fully integrated with RMM alerts. Alerts can automatically create tickets and trigger automations, improving your service delivery.
• Boosts Efficiency for Internal IT Teams: Beyond MSPs, internal IT teams and small businesses use Syncro to streamline operations. The unified platform helps its leaders manage endpoints and support users more effectively.
• Enhanced Monitoring and Security: Syncro provides extended monitoring capabilities for full visibility across your client networks. This includes proactive alerts, which help you resolve client issues fast and bolster network security.
• Strong Community and Resources: You can tap into the active Syncro community for tips, scripts, and support. This helps you get the most out of the platform and quickly learn about new features and the rapid release cadence.
• Intuitive and User-Friendly Platform: Users consistently describe Syncro as user-friendly and easy to navigate. This reduces the training time for new technicians and helps existing staff be more productive quickly.

Best Features of SyncroMSP

What makes Syncro stand out among other tools?

It is built as a single solution to simplify your daily operations.

This platform gives you the core features you need to manage clients, fix devices, and handle money all in one place.

You will see that Syncro helps your team save time by using one platform for everything.

Here are nine of the best and most unique Syncro features that MSPs rely on:

1. Automated Patch Management Software

This feature is key to maintaining security.

It allows you to install updates for Windows and many popular third-party apps automatically.

This powerful automation ensures all client systems are secure.

You can schedule patches after hours.

This reduces interruptions for your client users.

2. Remote IT Access

With built-in remote access, your team can quickly connect to client devices.

This technology means fast troubleshooting and remote support.

Whether you are at your desk or using the mobile app, you can address critical issues immediately.

3. Powerful IT Scripting

Syncro helps automate repetitive tasks with easy-to-use scripting.

You can run scripts across thousands of devices instantly.

This increases your efficiency.

It is a powerful functionality that saves your technicians countless hours every week.

4. Help Desk Software

The integrated help desk means your clients have an easy way to get support.

It is more than just a place to log issues.

It is part of the single solution that tracks all client communication and services.

5. IT Ticketing System

The included IT ticketing system is deeply tied to the RMM product.

Alerts from the RMM automatically create tickets.

This saves your employees time and makes sure no client issue is missed.

You can quickly manage your support queue from one platform.

6. Billing & Invoicing

Syncro handles your money side of the business.

Its integrated billing and invoicing functionality is built into the PSA. You can charge for your services easily.

This powerful feature eliminates the need for separate billing software.

7. Identity Management

This feature gives you tools to manage client user access and credentials securely.

Through secure integration and partnership with platforms like Microsoft 365, you can provide better access security for your client users.

8. Security Baselines

You can define standard security settings for all your clients.

This lets your team apply security settings and configurations in bulk.

This makes managing security across many different client systems much faster and more reliable.

9. Cloud Backup

Syncro offers optional add-ons for robust Cloud Backup technology.

This is critical for protecting client data.

You can manage all backups directly from the Syncro XMM dashboard, keeping client data safe and easily recoverable.

Pricing

Pros and Cons

Choosing the right IT management software is a big decision.

Let’s examine the benefits and drawbacks of SyncroMSP.

This helps you decide if it is the best fit.

Alternatives to SyncroMSP

While SyncroMSP is a strong all-in-one choice, the market has other great options.

These alternatives often appeal to MSPs with different needs, sizes, or specific technology focuses.

• Atera: This is an all-in-one RMM and PSA platform. Its unique strength is its per-technician pricing model, which supports an unlimited number of endpoints. This makes it cost-effective for growth. We must focus on its AI features, such as IT Autopilot and AI Copilot.
• N-able: This vendor offers two main RMM solutions, N-central (often preferred by larger MSPs) and N-sight RMM (suitable for smaller teams). Like Kaseya, N-able provides a comprehensive toolset for monitoring, backup, and security.
• NinjaOne: Known for being fast and having a modern, intuitive user interface. It is a cloud-native RMM that excels at patch management and automation. It is often praised for its ease of use.
• ConnectWise: This is a comprehensive solution that offers separate yet deeply integrated RMM and PSA tools. It is highly customizable but often seen as more complex for new users.
• NinjaOne: This is a popular option known for its ease of use and rapid setup. It offers a clean, modern interface and is often praised for having some of the best customer support in the industry. It focuses on simplicity and reliable patching.
• ManageEngine: offers a suite of products, with Endpoint Central being a popular choice. It focuses on unified endpoint management, which includes patch management and automated deployment.
• Pulseway: This RMM is famous for its mobile-first design. It allows professionals to manage and monitor client endpoints directly from their phones with great ease.
• Microsoft Intune: This solution is part of the Microsoft ecosystem. It focuses on mobile device and application management, especially for companies heavily invested in Microsoft 365.
• Freshservice: This is more of an IT Service Management (ITSM) solution. It is known for its modern helpdesk and ticket management functions.
• Lansweeper: This tool specializes in IT Asset Discovery and Inventory. It is not a full RMM/PSA, but it offers deep insight into all network devices.
• Jamf Pro: This tool is specifically designed for managing Apple devices (macOS, iOS). It is the top choice for MSPs focused on the Apple ecosystem.

Personal Experience with SyncroMSP

Our information technology team found Syncro when we needed to simplify our development and operations.

Before using the Syncro XMM platform, we struggled with separate tools for ticketing and device management.

This created too much manual work.

We looked at the case of Orchestrate Technologies and realized we needed a unified system to get better results.

By adopting Syncro, we were able to consolidate our tools.

This gave us a single solution to manage all client devices.

The biggest change was in how fast we could fix things.

Here is how Syncro features helped our team:

• The ticket handling time has been significantly reduced.
• We cut the time needed for client onboarding.
• The team saw fewer SLA violations.
• Technician productivity saw a clear increase.
• We could automate many low-value tasks easily.
• The system improved our first-time fix rate.
• The platform made adding features simple.
• All data became visible in one dashboard.

Final Thoughts

SyncroMSP is a strong contender, especially if you are an MSP looking to simplify your software stack.

We have seen that its fixed-price model and unlimited endpoints offer a clear path to scaling without rising costs.

The all-in-one RMM and PSA integration streamlines your daily operations, making them cleaner and faster.

While some advanced features are locked to the higher tier.

The core product delivers reliable functionality for monitoring and support.

If you value simplicity and predictable billing, Syncro is worth a look.

Start your trial today to see if this unified platform is the right solution for your business growth in 2025.

Frequently Asked Questions

More Facts about Syncro

• What it is: Syncro is a special computer program called “Extended Monitoring and Management” (XMM). It helps IT teams and companies that repair others’ computers (MSPs) stay organized.
• All-in-one tool: It combines three main jobs into one screen: watching over computers (RMM), managing business tasks like help tickets (PSA), and handling Microsoft 365 accounts for many different customers.
• Cost: It starts at $139 per person per month for software use.
• Try it out: You can try the whole program for free without giving them your credit card info first.
• Money tasks: Syncro can automatically create and send bills to customers based on the work you do.
• On the go: Workers can use a phone app to view alerts and respond to help tickets from anywhere.
• Easier work: It speeds up repetitive tasks by automating them and keeping all computer information in one central place.
• Microsoft 365 help: It helps manage security, passwords, and rules for Microsoft accounts.
• Smart help: The system uses “Intelligent Automation” to sort help tickets and fix some problems on its own without a human.
• Staying safe: Syncro automatically updates computer systems and apps to keep them safe from hackers.
• Main features: It includes AI-assisted ticket support, custom computer scripts, remote control for fixing PCs from afar, and easy billing.
• Big reports: It can generate “Executive Summary” reports showing which computers are having the most trouble.
• Plays well with others: Syncro connects easily with other security and chat tools that teams already use.
• Helping businesses grow: By putting everything in one spot, it helps companies work faster, stay safer, and get bigger.
• Better control: It helps you organize, automate, and delegate IT tasks more effectively than before.
• Getting more done: The XMM system gives IT teams more power to finish their work quickly.
• Fast fixes: Smart Ticket Management sends help requests to the right person and suggests quick fixes.
• Managing users: It handles “Entra ID” (formerly Azure AD) tasks, such as syncing user lists and resetting forgotten passwords.
• Saving data: It offers cloud backups for Microsoft 365 to make sure important files don’t get lost.
• The benefits: Companies save money, work more efficiently, and give better service to their customers using Syncro.
• Central control: You can see and update all your devices from one main dashboard.
• Why people like it: Users enjoy having their help tickets, remote screen sharing, and billing all in the same app.
• Quick alerts: If a computer or server goes down, Syncro tells you right away so you can fix it.
• Good value: Many people find Syncro costs less than other similar tools, making it a smart financial choice.
• The trade-off: Some experts feel that Syncro’s advanced automation tools aren’t quite as powerful as some very expensive, specialized tools.
• Performance: Sometimes there are small glitches with the remote access (Splashtop) or the monitor, but most users say they aren’t a big deal.
• Security checks: Syncro compares your Microsoft 365 settings against “best practices” to make sure your security is strong.