Managing IT can be a nightmare, right?
Downtime, frustrated clients, and endless tickets – it’s overwhelming.
What if you had one tool to handle it all?
In this Atera review, we’ll dive deep into its RMM and PSA capabilities.
Is it really the best? We’ll explore its features, pricing, and user experience to help you decide.
Let’s find out if Atera is the IT superhero you’ve been waiting for!
Ready to streamline your IT management? Over 90% of Atera users report increased efficiency within the first month.
What is Atera?
Atera is a management platform for IT technicians and managed service providers (MSPs) in 2024.
It’s like a copilot, helping you create and automate tasks.
Atera combines remote monitoring and management (RMM) and professional services automation (PSA) tools.
It offers remote access, lets you run scripts, and includes a help desk.
This speeds up resolution times and boosts productivity.
Atera helps with endpoint security and cybersecurity.
It’s powered by action and uses generative AI for AI scripting.
Gil Pekelman and the team built Atera to make IT experts 10x more efficient through real-time diagnostics.
It’s an all-in-one solution for modern IT service providers.
Who Created Atera?
Atera was founded by Gil Pekelman.
He envisioned a better way for MSPs and IT professionals to manage their work.
Frustrated with complex and expensive tools, Pekelman set out to create a unified, easy-to-use platform.
Atera aims to empower IT professionals with powerful automation and insightful data.
Enabling them to deliver exceptional service and achieve greater efficiency.
The company is driven by a passion for innovation and a commitment to simplifying IT management.
Top Benefits of Atera
Atera is a powerful all-in-one IT management platform.
Here’s why it’s a game-changer:
- Cost-Effective: Atera’s per-technician pricing makes it worth it, letting you streamline and scale quickly.
- AI-Powered: Atera’s AI copilot and AI-powered IT management platform (powered by Action AI™) help address and resolve issues quickly.
- Automation: Atera helps with handling repetitive tasks, boosting management efficiency.
- Proactive: Troubleshoot IT issues using real-time device diagnostics and prevent problems.
- Productivity: Atera’s knowledge base enables you to find solutions fast.
- Integrations: Atera integrates with other tools, expanding its power.
- Collaboration: Atera improves team communication.
- Insights: Robust reporting and analytics help you make smart decisions.
- See for Yourself: Don’t just take our word for it. Try Atera!
Best Features of Atera
Atera isn’t just another management software; it’s a complete IT solution.
It’s transforming IT management with its powerful features.
From AI-driven insights to seamless integrations, Atera helps you work smarter, not harder.
Here are some of its best features:
1. Integrations
Atera’s app center lets you connect with other tools you already use.
This partnership with Microsoft and other integrations means a smoother workflow.
Atera integrates seamlessly, extending its functionality and making your all-in-one remote monitoring and management even more powerful.
2. Script Editor
Atera’s Script Editor allows you to insert a description, receive tailored OID recommendations, and instantly turn words into precise terminal commands.
This makes automation incredibly efficient, helping teams slash SLA times and focus on strategic initiatives.
It makes management more efficient by automating repetitive tasks.
3. Tickets
Atera’s ticketing system streamlines ticket response times.
You can insert a description or articles directly from your ticket resolutions.
This helps teams focus on resolving issues quickly.
The system integrates seamlessly with other Atera features, providing a unified view of your IT operations.
4. Patch Management
Atera simplifies patch management, keeping your systems up-to-date and secure.
This reduces vulnerabilities and minimizes downtime.
It helps address and resolve potential cybersecurity threats.
5. Network Discovery
Atera’s network discovery automatically maps your network, providing a clear view of all connected devices.
This simplifies remote network management and helps you troubleshoot IT issues using real-time device diagnostics.
Atera uses real-time device diagnostics and AI-recommended actions based on proven AI solutions based on device diagnostics and ticket history.
This proactive approach helps you drive organizational growth.
Pricing
| Plan Name | Price | Key Features |
|---|---|---|
| Pro | $129/mo | Remote management, automation & scripting. |
| Growth | $179/mo | Mac and Linux support, Remote access using Anydesk. |
| Power | $209/mo | Custom analytics, Custom support addresses. |
| Superpower | Contact Sales | Single sign-on (SSO), Azure AD continuous sync, Private software repository. |
Pros and Cons
Understanding the strengths and weaknesses of any tool is crucial before making a decision.
Let’s explore Atera’s pros and cons to see if it’s the right fit for you.
Pros
Cons
Alternatives of Atera
While Atera is a powerful platform, exploring alternatives to find the best fit for your needs is essential.
Here are a few options:
- ConnectWise Automate: A popular RMM solution with robust automation capabilities. It offers you a big range of features but can be more complex.
- Kaseya VSA: Another comprehensive RMM platform known for its extensive feature set. It’s a strong contender but may have a steeper learning curve.
- NinjaRMM: A cloud-based RMM platform with a focus on ease of use. It’s a good option for smaller businesses.
- Datadog: Focuses on monitoring and analytics. It’s excellent for understanding system performance but less so for full PSA.
- Syncro: A combined RMM and PSA solution. It offers a good balance of features & affordability.
Personal Experience with Atera
Our team recently implemented Atera to streamline our IT management, and the results have been impressive.
We struggled with disparate tools and inefficient workflows.
But Atera’s unified platform has made a significant difference.
Here’s how we used Atera and the benefits we experienced:
- Unified Platform: Atera, including RMM, brought all our essential tools under one roof. This eliminated the hassle of switching between different applications. It felt like using the first IT management platform that combined everything we needed.
- AI-Powered Automation: Atera’s AI-powered IT platform and AI capabilities have elevated Atera to new heights. We automated routine tasks, allowing our team to focus on strategic projects.
- Proactive Monitoring: The real-time device diagnostics helped us identify & resolve issues before they impacted our users. Atera uses device diagnostics and ticket history to provide valuable insights.
- Efficient Ticketing: Atera’s ticketing system streamlined our support process. We could easily track and manage tickets, improving our ticket response times. We often inserted articles directly from your ticket resolutions to help users quickly.
- Improved Collaboration: Atera facilitated seamless communication within our team, improving our overall efficiency and helping us drive organizational growth.
- Cost-Effective Solution: Atera’s per-technician pricing ensures predictable costs, making it a budget-friendly choice. It’s better with Atera’s transparent pricing.
Final Thoughts
Atera is a powerful, all-in-one IT management platform.
It combines RMM and PSA tools into one easy-to-use system.
Atera shines with its AI-powered automation and cost-effective pricing.
It helps IT teams work smarter and faster.
While there might be a slight learning curve, the benefits are clear.
If you’re looking for a comprehensive solution to streamline your IT operations.
Atera is worth considering. Ready to see Atera in action?
Visit their website to start a free trial and discover how it can transform your IT management today!
Frequently Asked Questions
What is Atera used for?
Managed service providers (MSPs) and IT professionals use Atera to manage their IT operations. It combines remote monitoring and management (RMM) and professional services automation (PSA) tools, helping automate tasks, improve efficiency, and streamline workflows.
How much does Atera cost?
Atera uses a per-technician pricing model. This means you pay a flat monthly fee for each technician. Contact Atera directly for current pricing details, as they may vary.
Does Atera offer a free trial?
Yes, Atera typically offers a free trial. This allows you to test the platform and see if it meets your needs before committing to a paid plan. Check their website to see their latest offers.
What integrations does Atera have?
Atera integrates with many popular tools, including Microsoft products. Their app center allows you to connect with other services you use. This helps create a seamless workflow.
Is Atera cloud-based?
Yes, Atera is a cloud-based platform. You can access it from anywhere with an internet connection, eliminating the need for the on-premise servers and infrastructure.
