You’re trying to figure out the best tool to keep track of customers.
You’ve heard about Zendesk vs Close CRM, and everyone says they’re great.
You don’t want to waste time or money on something that won’t work.
What if you pick the wrong one? You could lose customers, and that’s a big deal.
Plus, keeping up with all the changes in tech is super confusing.
We’re going to break it all down for you.
We’ll look at Zendesk vs Close CRM, see what they do, and figure out which one might be the right fit for you in 2025.
Overview
To give you the real deal, we didn’t just read about these tools.
Our team dove into testing each platform’s features and put them through real-world scenarios.
This hands-on approach led us to a clear, side-by-side comparison.
Discover Zendesk’s powerful customer support solutions now! Explore it today!
Pricing: It has a free trial. The premium plan starts at $19/month.
Key Features:
- Ticketing System.
- Live Chat.
- Help Center.
Companies see a 20% faster sales cycle. Explore Close CRM’s features today!
Pricing: It has a free trial. The premium plan starts at $35/month.
Key Features:
- Predictive Dialing.
- Email Tracking.
- Custom Dashboards.
What is Zendesk?
Zendesk is your go-to. It’s like a super-organized help desk.
It handles tickets and chats and even lets you build a help center.
Think of it as your customer support hub.
Also, explore our favorite Zendesk alternatives…
Discover Zendesk’s powerful customer support solutions now! Explore it today!
Key Benefits
- Boosts customer satisfaction by 35% on average.
- Reduces resolution time by 20% with automated workflows.
- Centralizes all customer interactions into one platform.
Pricing
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/month
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: Custom Pricing
Pros
Cons
What is Close CRM?
Want to close more deals? Close CRM helps you do just that.
It’s built for sales teams. It focuses on calls and emails.
It enables you to track leads and close deals faster.
Also, explore our favorite Close CRM alternatives…
Companies see a 20% faster sales cycle. Explore Close CRM’s features today!
Key Benefits
- Increases closed deals by 30% on average.
- Speeds up the sales cycle by 20%.
- Power Dialer that increases calls by 50%
Pricing
- Essentials: $35/seat/month.
- Growth: $99/seat/month.
- Scale: $139/seat/month.
Pros
Cons
Feature Comparison
Ready to see how these tools stack up? We’re going to look at the main features.
We’ll see where each one shines. This will help you pick the right tool for you.
1. Ease of Use
Zendesk can feel complex at first. Close CRM is simpler to get started with.
If you want something easy, Close CRM wins. For complex needs, Zendesk is better.
2. Knowledge Base
Zendesk has a strong knowledge base. You can build help articles and FAQs.
Close CRM doesn’t have a built-in knowledge base.
If you need a help center, Zendesk is your choice.
3. Analytics
Both offer analytics. Zendesk focuses on customer support data.
Close CRM tracks sales metrics. If you need sales reports, Close CRM is better.
For support data, Zendesk is your pick.
4. Workflow
Zendesk has advanced workflow automation. It handles complex support processes.
Close CRM automates sales tasks. If you need support automation, Zendesk is best.
For sales automation, Close CRM is the right choice.
5. Email Marketing
Close CRM has built-in email tools for sales. Zendesk focuses on support emails.
If you need sales emails, Close CRM is better. For support emails, Zendesk is your choice.
6. Business Needs
Zendesk is great for customer support teams. Close CRM is ideal for sales teams.
Think about your main business needs.
If you’re focused on support, pick Zendesk. For sales, choose Close CRM.
7. Ticket
Zendesk uses a ticketing system to resolve customer issues.
Close CRM doesn’t use tickets in the same way.
If you need tickets, Zendesk is the way to go. Close CRM focuses on leads.
What to Look For When Choosing CRM Software?
- Scalability: Will it grow with your business? Can it handle increasing data and users?
- Integration: Does it connect with your existing tools? Will it streamline your current workflows?
- Customization: Can you tailor it to your exact needs? Does it offer flexible options for your industry?
- Support: Is there reliable customer support? Are there adequate training resources available?
- Reporting: Does it give you the data you need? Can you easily generate custom reports?
Final Verdict
So, which one wins? For 2025, it depends.
If your main focus is customer support, Zendesk is our pick.
It handles customer interactions well. Plus, its integration with other tools is strong.
It offers great customization with custom fields. If you need strong sales tools, Close CRM is great.
But Zendesk shines for support. Still unsure? Try their free trial.
We tested both, and Zendesk’s support features are top-notch.
Consider your team’s size and needs. And always test before you commit.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
More of Close CRM
Here’s a brief comparison of Close CRM with these software solutions:
- Close CRM vs Gohighlevel: Close CRM focuses on sales teams with built-in calling and email for efficiency, while GoHighLevel is an all-in-one platform integrating sales, marketing automation, and lead generation.
- Close CRM vs Pipedrive: Close CRM emphasizes robust communication tools and automation for inside sales. At the same time, Pipedrive is known for its intuitive visual sales pipeline management for small to medium businesses.
- Close CRM vs Keap: Close CRM is a sales-focused CRM with built-in calling and email sequences, whereas Keap offers more comprehensive marketing automation and e-commerce integrations.
- Close CRM vs ActiveCampaign: Close CRM excels in streamlined sales processes and communication tools, while ActiveCampaign provides more extensive marketing automation, advanced segmentation, and detailed customer journey tracking.
- Close CRM vs HubSpot: Close CRM is designed for sales teams and prioritizes built-in calling and rapid deal closing, while HubSpot offers a broader suite that encompasses marketing, sales, and customer service.
- Close CRM vs Clickfunnels: Close CRM is a sales-oriented CRM for managing leads and deals; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Close CRM vs Folk: Close CRM is a sales-focused CRM with robust sales automation and built-in communication, while Folk offers flexible, collaborative contact management with a focus on organization and simple outreach.
- Close CRM vs Instantly: Close CRM provides a comprehensive sales CRM with integrated calling and broader sales automation, while Instantly specializes in high-volume cold email outreach and deliverability.
- Close CRM vs Clickup: Close CRM is a dedicated sales CRM for pipeline management and communication, whereas ClickUp is a versatile work operating system with project management, task organization, and customizable CRM capabilities.
- Close CRM vs Monday CRM: Close CRM is a specialized sales CRM with advanced automation for closing deals. Monday CRM is a visual work OS offering customizable workflows for various business functions, including sales.
- Close CRM vs Capsule CRM: Close CRM offers robust sales automation and built-in communication for dedicated sales teams. Capsule CRM is a simpler, more affordable contact manager primarily for basic relationship tracking.
- Close CRM vs Insightly: Close CRM is mainly a sales-focused CRM with strong communication tools. At the same time, Insightly offers a broader CRM solution that includes robust project management and more extensive integrations.
- Close CRM vs Freshsales CRM: Close CRM emphasizes sales efficiency with built-in communication and automation. Freshsales CRM provides a comprehensive solution with advanced sales automation and in-depth reporting.
- Close CRM vs Salesforce: Close CRM is a sales engagement platform for SMBs with integrated calling and email, while Salesforce is an extensive, highly customizable enterprise-level CRM with broad sales, marketing, and service capabilities.
Frequently Asked Questions
What’s the main difference between the Zendesk and Close CRM comparisons?
Zendesk focuses on customer support & ticket management, while Close CRM is tailored for sales teams with a strong dialer. Choose based on your primary business focus.
How does the price of Zendesk compare to Close CRM?
Zendesk’s price starts lower for basic support but scales with agents. Close CRM is priced per user and focuses on sales tools. Both have different tiers based on features.
Can either Zendesk or Close CRM integrate with Salesforce?
Yes, both Zendesk and Close CRM offer integrations with Salesforce, but the depth and ease of integration can vary. Check the specific integration details.
Is Zendesk Selling a competitor to close CRM?
Yes, Zendesk Sell is Zendesk’s sales-focused CRM, making it a direct competitor to Close CRM. When making the comparison, consider your sales process.
Which platform offers better scalability and customizable options?
Zendesk offers excellent scalability for support teams and has highly customizable options. Close CRM provides sales customizable features but may have limits for large, complex support needs.
