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Winner 4.1 200,000+ Customers Worldwide AI Resolves 80%+ Routine Tickets 1,300+ Apps in Zendesk Marketplace Unified Agent Workspace AES-256 Encryption + 2FA Login 14-Day Free Trial — No Card Needed Paid Plans from $55/agent/month Runner Up 3.1 Drag and Drop Workflows...
Winner 4.1 1,300+ Zendesk Marketplace Apps AI Resolves 80%+ Support Tickets Unified Agent Workspace AES-256 Encryption Security 200,000+ Customers Worldwide 14-Day Free Trial Available Paid Plans from $55/agent/month Runner Up 3.1 CRM + Project Management Combo AI...
Winner 4.1 200,000+ Customers Worldwide AES-256 Encryption & 2FA AI Resolves 80% of Inquiries 1,300+ Pre-Built Apps Omnichannel Agent Workspace 14-Day Free Trial Available Plans from $55/agent/month Runner Up 3.3 Stores Up to 25,000 Contacts Nimble Prospector...
Winner 4.1 1,300+ Pre-Built Integrations AI Resolves 80% of Inquiries AES-256 Encrypted Security 200,000+ Customers Worldwide Omnichannel Agent Workspace Multilingual Support Built-In Paid Plans from $55/agent/month Runner Up 3.1 AI Writing Assistant Built-In...
Winner 4.1 1,300+ Apps in Zendesk Marketplace Unified Agent Workspace AI Resolves 80% of Routine Asks Ticketing, Live Chat & Help Center AES-256 Encryption at Rest 14-Day Free Trial Plans from $55/agent/month Runner Up 3.5 Built for Google Workspace Works Inside...
Winner 4.1 Unified Agent Workspace 1,300+ Apps & Integrations AI Resolves 80%+ Routine Tickets Omnichannel Ticketing System AES-256 Encryption & 2FA 14-Day Free Trial Paid Plans from $55/agent/mo Runner Up 4.0 Freddy AI Lead Scoring Built-in Phone, Email &...
Winner 4.1 200,000+ Customers Worldwide 1,300+ Apps in the Marketplace AI Resolves 80% of Routine Asks AES-256 Encryption at Rest Unified Agent Workspace 14-Day Free Trial Plans from $55/agent/month Runner Up 3.5 No Code Platform for CRM 700+ Marketplace Connectors...
Winner 4.1 200,000+ Businesses Trust Zendesk AI Resolves 80%+ of Routine Tickets 1,300+ Pre-Built App Integrations AES-256 Encryption at Rest Omnichannel Reporting & Analytics Multilingual Support Built-In Paid Plans from $55/agent/month Runner Up 3.0 Foundation:...
Winner 4.3 Unlimited Email Accounts 1.5M+ User Warm-Up Network 160M+ B2B Lead Database AI-Powered Personalization Campaign Analytics Dashboard Unified Inbox (Unibox) Paid Plans from $30/month Runner Up 3.3 Omnichannel Ticketing System AI Resolves 80%+ of Tickets...
Winner 4.1 200,000+ Customers Worldwide AI Resolves 80%+ Routine Tickets 1,300+ Pre-Built Integrations AES-256 Encryption at Rest Omnichannel Inbox — All Channels #1 Forbes Customer Service 2023 Paid Plans from $55/agent/month Runner Up 3.1 Built for Small Businesses...
Winner 4.1 200,000+ Businesses Worldwide AI Resolves 80%+ Routine Tickets 1,300+ Apps in Zendesk Marketplace AES-256 Encryption + 2FA Agent Workspace + Analytics 14-Day Free Trial Paid Plans from $55/agent/month Runner Up 3.1 Built In Calling from Browser Smart Views...
Winner 4.3 1,000+ Project Management Templates ClickUp Brain AI Assistant Built-In Gantt, Kanban, Calendar & 15 Views Built-In Time Tracking & Timesheets 1,000+ App Integrations Free Plan with Unlimited Users Paid Plans from $7/user/month Runner Up 3.3...
Winner 4.1 200,000+ Customers Worldwide AI Resolves 80%+ Routine Tickets 1,300+ Pre-Built Integrations AES-256 Encryption at Rest Omnichannel Multiple Channels Forbes #1 Customer Service 2023 Paid Plans from $55/agent/month Runner Up 3.1 Sandy AI for Admin Tasks...
Winner 4.1 200,000+ Businesses Trust It AI Resolves 80%+ Routine Tickets AES-256 Encrypted Data Storage 1,300+ Pre-Built Integrations Omnichannel Reporting & Analytics Multilingual Support Built-In Paid Plans from $55/agent/month Runner Up 3.1 Free Plan for Up to...
Winner 4.1 Omnichannel Ticketing System AI Resolves 80%+ of Inquiries 1,300+ Apps in the Marketplace AES-256 Encryption & 2FA Deep Reporting and Analytics 200,000+ Customers Worldwide Paid Plans from $55/agent/month Runner Up 3.1 Unlimited Users on All Plans Free...
Winner 4.3 360° Customer Data View Built-In Zia AI Sales Assistant Visual Sales Pipeline & Deals 50+ Zoho App Integrations Custom Dashboards & Forecasting Free Plan for 3 Users Paid Plans from $10/month Runner Up 3.3 200,000+ Customers Worldwide AI Resolves...
Winner 4.1 1,300+ Apps in the Marketplace Ticketing System + Live Chat AI Resolves 80% of Routine Asks Agent Workspace, One Screen AES-256 Encryption at Rest 14-Day Free Trial Plans from $55/agent/month Runner Up 4.0 Contact Management, Not Tickets Magic Fields Enrich...
Winner 4.2 Pre-built Sales Funnel Library Drag and Drop Page Builder Built-in Email Marketing Tools Order Bumps & 1-Click Upsells Courses & Membership Sites 14-Day Free Trial Plans from $81/month Runner Up 4.1 200,000+ Customers Worldwide 1,300+ Apps and...
Winner 4.1 200,000+ Customers Worldwide AI Resolves 80%+ Inquiries 1,300+ Pre-Built Integrations AES-256 Encrypted at Rest #1 Forbes Customer Service Pick Omnichannel Ticketing System Paid Plans from $55/agent/month Runner Up 3.1 Kanban Board & Gantt Charts...
Winner 4.1 1,300+ Pre-Built Apps Ticketing Across All Channels AI Resolves 80% of Routine Asks Self-Service Knowledge Base AES-256 Encryption at Rest 14-Day Free Trial Plans from $55/agent/month Runner Up 4.0 900+ Automation Templates 950+ Integrations Built-in CRM on...
Winner 4.1 1,300+ Zendesk Marketplace Apps AI Resolves 80%+ Support Tickets Agent Workspace, One View AES-256 Encryption at Rest Reporting and Analytics Built-In 200,000+ Customers Worldwide Paid Plans from $55/agent/month Runner Up 3.1 Strong Contact Management Hub...
Best Overall 4.75 Best Value 4.50 Most Featured 4.25 Zendesk is the most popular customer service platform, but it's not the only one out there. Maybe you're looking for something more affordable or features that better fit your business. Whatever your reason, you've...
Winner 4.2 500+ Integrations Available Drag-and-Drop Automation Built-in Email Marketing Full CRM + Sales Pipeline AI-Powered Lead Scoring QuickBooks & PayPal Sync Plans from $299/month Runner Up 3.2 Multi-Channel Ticket System AI-Suggested Ticket Replies Live...
Winner 4.3 Visual Pipeline Management AI-Driven Sales Assistant Drag-and-Drop Deal Management Open API & 400+ Integrations Built-in Email Tracking Starts at $14/User/Month Paid Plans from $14/user/month Runner Up 4.1 Omnichannel Support Platform Advanced Ticketing...
Winner 4.3 Built for Marketing Agencies CRM With Sales Pipeline Tracking Appointment Automation Built In Unified Messaging Inbox Reputation Management Tools Mobile App + Free Trial Paid Plans from $97/month Runner Up 4.1 Ticketing for High Volume Desks Searchable Help...
Quick Start This comprehensive guide covers every Zendesk feature: Getting Started — Create your Zendesk account and finish basic setup How to Use Customer Support — Handle every channel from a single agent screen How to Use Ticketing System — Track every request with...
Winner 4.1 1,700+ Marketplace Apps AI Built on Real Service Data Omnichannel Agent Workspace Workforce Management Tools Quality Assurance Built In Two Decades in CX Software Paid Plans from $55/agent/mo Runner Up 4.0 Free Plan Available Built-in CRM Platform Breeze AI...
Is Zendesk Worth It? ★★★★★ 4.1/5 Quick Verdict: Zendesk is the gold standard for customer service software. It handles support tickets from email, chat, phone, and social media in one place. After 90 days of testing, I found it works best for growing businesses that...
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