Feeling lost in the sea of CRM tools? You need something that fits your workflow.
It’s tough to pick between Zendesk vs ClickUp.
Both promise to make your life easier, but which one actually delivers?
Imagine spending hours setting up a tool only to find it doesn’t quite click.
You’re wasting time and maybe even losing customers. That’s a headache no one needs.
Don’t worry! We’re breaking down the differences between Zendesk vs ClickUp so that you can find the perfect CRM for 2025.
We’ll get straight to what matters: which tool will actually help you succeed.
Overview
We’ve put both Zendesk and ClickUp through their paces, testing their features, workflows, and usability.
This comparison is based on real-world use, not just marketing claims, to give you a clear picture.
Boost productivity by 25%! ClickUp helps you manage sales, projects, docs, and more.
Pricing: It has a free plan. The premium plan starts at $7/month.
Key Features:
- Task Management
- Project Management
- Collaboration Tools
Ready to see if Zendesk is your perfect match? Check out our in-depth Zendesk review!
Pricing: It has a free trial. The premium plan starts at $19/month.
Key Features:
- Omnichannel support
- AI-powered bots
- Advanced analytics
What is ClickUp?
ClickUp manages tasks and projects.
It keeps teams organized. It boosts productivity.
Also, explore our favorite ClickUp alternatives…
Our Take
It’s incredibly powerful and flexible. The free plan is very generous, and it has many features for managing projects. However, due to its many options, it can be overwhelming at first, and the learning curve can be steep for new users.
Key Benefits
- Centralized workspace for tasks.
- Offers a free forever plan.
- Supports over 1,000 integrations.
- Customizable workflows and views.
- Comprehensive reporting features.
Pricing
- Free: Best for personal use.
- Unlimited: $7/user.
- Business: $12/user.
- Enterprise: Contact them for custom pricing based on your requirements.
Pros
Cons
What is Zendesk?
Zendesk is all about customer support.
It helps you manage tickets and chats. It keeps customers happy.
Also, explore our favorite Zendesk alternatives…
Key Benefits
Zendesk helps you make customers happy and helps your team work better.
- Makes Customers Happier: Businesses using Zendesk see customers get 25% happier. That’s a big deal!
- All Talks in One Spot: Handle all messages from one place. No more jumping around.
- Smart Help: It does easy tasks for you. This lets your team fix harder problems.
- Self-Help Guides: You can make a help page. Customers can find answers themselves. This reduces questions by 15%.
- AI Smart Tools: It uses smart computer help. This means quicker and better answers for customers.
Pricing
All the plans will be billed annually.
- Support Team: $19/month.
- Suite Team: $55/month.
- Suite Professional: $115/month.
- Suite Enterprise: Talk to Sales.
Pros
Cons
Feature Comparison
Choosing the right tool is a big deal. Let’s look at nine features side-by-side.
This helps you see which tool really fits your company best.
1. Ticketing Systems
- Zendesk: This is a dedicated ticketing system. It manages all support tickets from multiple channels easily.
- ClickUp: This can use forms and tasks for tickets. It is not a dedicated desk software.
2. Agent Workspace
- Zendesk: It has a unified agent workspace. Support agents see all customer conversations in one place.
- ClickUp: Its workspace is the task view. It needs more setup to fully track customer interactions.
3. Customer Data and CRM
- Zendesk: Focuses on customer data and support history. Zendesk Sell is its full CRM option.
- ClickUp: It is a good project management software. You can customize it to manage customer data.
4. Reporting and Analytics
- Zendesk: Uses Zendesk Explore for deep reporting and analytics zendesk. It tracks customer satisfaction and team metrics.
- ClickUp: Has dashboards and custom reports. Zendesk’s reports are better for service performance.
5. Knowledge Base
- Zendesk: Has a complete knowledge base feature. It is great for help center articles and self-service.
- ClickUp: Uses Docs for sharing info. It is not as strong for customer self-service.
6. Automation and Workflows
- Zendesk: Offers strong automation. This handles simple support tickets fast.
- ClickUp: Has strong automation as well. You can build custom workflows for almost any business needs.
7. Sales Team Support
- Zendesk: Has Zendesk Sell for the sales team. This links sales data to support history well.
- ClickUp: Used by marketing teams and sales teams for task management. It is not a dedicated sales tool.
8. Custom Apps and Integrations
- Zendesk: Zendesk Marketplace has many custom apps and integrations to connect to other tools.
- ClickUp: Has tons of integrations. It lets you build custom apps right in your entire workspace.
9. Multilingual Support
- Zendesk: Zendesk Suite is great for multilingual support. It handles tickets in multiple languages easily.
- ClickUp: Its features are mostly in English. It is not built for global support customer conversations.
What to Look For When Choosing CRM Software?
- Pricing Structure and Value: Does the free forever plan offer enough features for your smaller teams? What is the total cost per team member or per user on a paid plan versus the business plan or enterprise plan?
- Core Function vs. Flexibility: Is your main need Zendesk’s customer support software or a project management platform? Can the tool handle multiple projects and complex projects?
- Communication and Collaboration: Does it have strong team communication features, including live chat and social messaging? Does it support real-time editing and community forums?
- Productivity and Task Management: Does the tool help manage projects with gantt charts and a kanban board? Does it include native time tracking and the ability to quickly assign tasks and view tasks?
- AI and New Features: Does it have a smart ai assistant like clickup brain to help save time? How often does the company release new features and improvements?
- Scalability and Enterprise Readiness: Does it offer unlimited users and unlimited storage on a high-tier unlimited plan? Is single sign-on and security Zendesk a core part of its design for business operations?
- Onboarding and Support: Does it offer live training or live onboarding training to help you import data? Does the free plan include dedicated phone support, or is it self-service via ClickUp University?
- Customization and Integrations: Can you use custom fields and custom apps to tailor your experience? How well does it integrate with your existing tech stack and other tools like Google Drive?
- Risk and Performance: Does the platform have a reputation for stability to avoid costly downtime? Does the ClickUp review and team’s performance score give it a high score for reliability?
Final Verdict
Zendesk Support is our winner for service. It is true customer service software.
It handles ticket systems and customer experience best.
If you run a support desk, this is your business software.
ClickUp offers many essential features for solo workers and small businesses.
You can create new tasks easily. But it cannot respond to many customers like Zendesk can.
Zendesk’s pricing might be higher and is often billed annually.
Still, the depth of zendesk support for your business hours is worth it.
For example, Tom Eggemeier, CEO of the company based in San Francisco, focuses on service.
This full comparison shows Zendesk’s customer experience focus is top-tier.
More of ClickUp
Here’s a brief comparison of ClickUp with these software solutions:
- ClickUp vs Pipedrive: Pipedrive is a sales-focused CRM with a visual pipeline. ClickUp is a more flexible project management tool.
- ClickUp vs Gohighlevel: ClickUp is an all-in-one work management platform with strong project management and customizable CRM. GoHighLevel is a dedicated marketing and sales automation platform focused on lead generation and conversion.
- ClickUp vs Keap: ClickUp is a versatile platform for project management and customizable CRM, while Keap is a powerful CRM and marketing automation tool that emphasizes lead nurturing and sales processes.
- ClickUp vs ActiveCampaign: ClickUp provides a flexible platform for task, project, and basic CRM management, whereas ActiveCampaign excels in advanced marketing automation, email campaigns, and customer segmentation.
- ClickUp vs Hubspot: ClickUp is a highly customizable project management and work OS with integrated CRM features, while HubSpot offers a comprehensive suite of tools for marketing, sales, and customer service.
- ClickUp vs Clickfunnels: ClickUp is an all-in-one work management platform; ClickFunnels is primarily a sales funnel builder for creating landing pages and automating sales funnels.
- ClickUp vs Folk: ClickUp is a robust work management solution with customizable CRM functionalities, while Folk focuses on collaborative contact management and relationship tracking.
- ClickUp vs Instantly: ClickUp is a versatile platform for project management and diverse workflows, while Instantly specializes in cold email outreach, deliverability optimization, and automated email campaigns.
- ClickUp vs Monday CRM: ClickUp provides a highly customizable all-in-one workspace for project management and CRM, while Monday CRM offers visual workflows and team collaboration focused on customer relationships.
- ClickUp vs Capsule CRM: ClickUp is a comprehensive work management and customizable CRM platform, whereas Capsule CRM is a straightforward, user-friendly CRM focused on managing contacts and sales opportunities.
- ClickUp vs Insightly: ClickUp is a flexible platform for project management and adaptable CRM. Insightly is a dedicated CRM offering a strong sales pipeline and project management features within a CRM context.
- ClickUp vs Freshsales: ClickUp is an all-in-one work management tool with adaptable CRM capabilities, whereas Freshsales CRM is a specialized sales CRM with advanced automation, lead scoring, and reporting.
- ClickUp vs Salesforce: ClickUp is a versatile work management platform with customizable CRM, while Salesforce is an enterprise-grade CRM with extensive features for sales, service, and marketing automation.
- ClickUp vs Zendesk: ClickUp offers an all-in-one workspace for tasks, projects, and customizable CRM, while Zendesk is a leading customer service platform primarily focused on ticketing and support.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Gohighlevel: GoHighLevel helps marketing groups and small business owners. It’s a full sales tool. It helps your own business grow. Zendesk is mostly a customer help tool. It helps your support team handle customer questions.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Frequently Asked Questions
Is Zendesk better than HubSpot for customer relationship management?
Zendesk excels as a customer service platform with a strong ticketing system. HubSpot offers wider CRM tools. If your focus is primarily on customer communication and support, Zendesk might be a better fit.
Does Zendesk make sense for smaller businesses?
Yes, Zendesk makes sense for smaller businesses. While it has advanced features, it also offers plans for smaller companies with simpler business needs.
How does Zendesk pricing work?
Zendesk pricing is typically per user per month. They offer different plans with varying features.
What are the key features of Zendesk’s ticketing system?
Zendesk’s ticketing system allows you to track, manage, and resolve customer support requests. It includes features like ticket assignment and reporting.
When should I choose ClickUp over Zendesk?
Choose ClickUp when you need a versatile project management tool that can also handle some customer support tasks. If your main focus is project management and task collaboration, ClickUp is a strong choice.
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