Feeling lost in the sea of CRM tools? You need something that fits your workflow.
It’s tough to pick between Zendesk vs ClickUp.
Both promise to make your life easier, but which one actually delivers?
Imagine spending hours setting up a tool only to find it doesn’t quite click.
You’re wasting time and maybe even losing customers. That’s a headache no one needs.
Don’t worry! We’re breaking down the differences between Zendesk vs ClickUp so that you can find the perfect CRM for 2025.
We’ll get straight to what matters: which tool will actually help you succeed.
Overview
We’ve put both Zendesk and ClickUp through their paces, testing their features, workflows, and usability.
This comparison is based on real-world use, not just marketing claims, to give you a clear picture.
More than 800,000 teams use ClickUp to boost productivity. Join them today!
Pricing: It has a free plan. Paid plan starts at $7/month
Key Features:
- Task Management.
- Project Collaboration.
- Time Tracking.
Over 100,000 businesses trust Zendesk for customer support. Use it today!
Pricing: It has a free trial. The premium plan starts at $19/month.
Key Features:
- Robust Ticketing System
- Comprehensive Live Chat
- Extensive Knowledge Base
What is ClickUp?
ClickUp manages tasks and projects.
It keeps teams organized. It boosts productivity.
Also, explore our favorite ClickUp alternatives…
More than 800,000 teams use ClickUp to boost productivity. Join them today!
Key Benefits
- Over 800,000 teams rely on it.
- Offers 1000+ integrations.
- Speeds up projects by 20%.
Pricing
ClickUp offers a range of plans to suit different needs.
- Free: Great for getting started.
- Unlimited: $7 per user/month.
- Business: $12 per user/month.
- Enterprise: Custom pricing. For organizations with specific needs.
Pros
Cons
What is Zendesk?
Zendesk is all about customer support.
It helps you manage tickets and chats. It keeps customers happy.
Also, explore our favorite Zendesk alternatives…
Over 100,000 businesses trust Zendesk for customer support. Use it today!
Key Benefits
- Handles over 100,000 support interactions daily.
- Reduces resolution time by 30%.
- Offers a knowledge base with thousands of articles.
Pricing
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/month
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: Custom Pricing
Pros
Cons
Feature Comparison
Let’s see how Zendesk and ClickUp stack up. We’ll look at key features.
This helps you pick the right tool for your team.
1. Automation
Zendesk uses automation to save time. It can send emails and update tickets.
ClickUp also has automation. It can automate many tasks, not just support.
2. Customer Support
Zendesk is built for customer support. It handles tickets and live chat well.
ClickUp manages tasks. It can help with support, but it’s not its main focus.
3. CRM
Zendesk has a strong CRM part. It helps track customers.
ClickUp can act as a CRM. But it’s more about managing projects.
4. Workflow
Zendesk makes workflows for support easy. It moves tickets smoothly.
ClickUp lets you build any workflow. You can make it fit your team’s needs.
5. Knowledge Base
Zendesk has a good knowledge base. It helps customers find answers.
ClickUp can store info. But, it’s not as easy to use for customers.
6. Template
Zendesk has templates for support tickets. It makes starting easy.
ClickUp has lots of templates for projects and tasks. You can find one for almost anything.
7. Integration
Zendesk has many integrations. It works well with other tools.
ClickUp also has lots of integration, including Salesforce. Both connect to many apps.
What to Look For When Choosing CRM Software?
- Ease of Use: Can your team learn it quickly? Is the interface simple and clear?
- Integration Capabilities: Does it connect with your existing tools? Can it share data smoothly?
- Scalability: Can it grow with your business? Will it handle more users and data?
- Customer Support: Is support readily available? Does the support team provide useful information?
- Automation Features: Can it automate repetitive tasks? Will it save your team time?
- Reporting and Analytics: Can it provide useful data insights? Are the reports easy to understand?
Final Verdict
For customer interaction and service management, ClickUp is our top pick.
It’s built for a help desk and does it well. Zendesk is strong for project management and flexible tasks.
However, ClickUp wins because of its ease of use in customer support. It’s more customizable for support needs.
If you want a solid management tool for customers, it’s ClickUp.
It integrates well, even with Salesforce Service Cloud. Our testing shows that ClickUp helps your support team the most.
We know this because we used both. Choose what fits your main business need.
More of ClickUp
Here’s a brief comparison of ClickUp with these software solutions:
- ClickUp vs Gohighlevel: ClickUp is an all-in-one work management platform with strong project management and customizable CRM. GoHighLevel is a dedicated marketing and sales automation platform focused on lead generation and conversion.
- ClickUp vs Pipedrive: ClickUp offers a comprehensive work management solution with flexible CRM capabilities, while Pipedrive is a sales-focused CRM designed for visual sales pipeline management and deal tracking.
- ClickUp vs Keap: ClickUp is a versatile platform for project management and customizable CRM, while Keap is a powerful CRM and marketing automation tool that emphasizes lead nurturing and sales processes.
- ClickUp vs ActiveCampaign: ClickUp provides a flexible platform for task, project, and basic CRM management, whereas ActiveCampaign excels in advanced marketing automation, email campaigns, and customer segmentation.
- ClickUp vs Hubspot: ClickUp is a highly customizable project management and work OS with integrated CRM features, while HubSpot offers a comprehensive suite of tools for marketing, sales, and customer service.
- ClickUp vs Clickfunnels: ClickUp is an all-in-one work management platform; ClickFunnels is primarily a sales funnel builder for creating landing pages and automating sales funnels.
- ClickUp vs Folk: ClickUp is a robust work management solution with customizable CRM functionalities, while Folk focuses on collaborative contact management and relationship tracking.
- ClickUp vs Instantly: ClickUp is a versatile platform for project management and diverse workflows, while Instantly specializes in cold email outreach, deliverability optimization, and automated email campaigns.
- ClickUp vs Monday CRM: ClickUp provides a highly customizable all-in-one workspace for project management and CRM, while Monday CRM offers visual workflows and team collaboration focused on customer relationships.
- ClickUp vs Capsule CRM: ClickUp is a comprehensive work management and customizable CRM platform, whereas Capsule CRM is a straightforward, user-friendly CRM focused on managing contacts and sales opportunities.
- ClickUp vs Insightly: ClickUp is a flexible platform for project management and adaptable CRM. Insightly is a dedicated CRM offering a strong sales pipeline and project management features within a CRM context.
- ClickUp vs Freshsales: ClickUp is an all-in-one work management tool with adaptable CRM capabilities, whereas Freshsales CRM is a specialized sales CRM with advanced automation, lead scoring, and reporting.
- ClickUp vs Salesforce: ClickUp is a versatile work management platform with customizable CRM, while Salesforce is an enterprise-grade CRM with extensive features for sales, service, and marketing automation.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
Frequently Asked Questions
Is Zendesk better than HubSpot for customer relationship management?
Zendesk excels as a customer service platform with a strong ticketing system. HubSpot offers wider CRM tools. If your focus is primarily on customer communication and support, Zendesk might be a better fit.
Does Zendesk make sense for smaller businesses?
Yes, Zendesk makes sense for smaller businesses. While it has advanced features, it also offers plans for smaller companies with simpler business needs.
How does Zendesk pricing work?
Zendesk pricing is typically per user per month. They offer different plans with varying features.
What are the key features of Zendesk’s ticketing system?
Zendesk’s ticketing system allows you to track, manage, and resolve customer support requests. It includes features like ticket assignment and reporting.
When should I choose ClickUp over Zendesk?
Choose ClickUp when you need a versatile project management tool that can also handle some customer support tasks. If your main focus is project management and task collaboration, ClickUp is a strong choice.
