You’re stuck between Zendesk vs Copper CRM.
They both seem good, but which one actually fits your business?
It’s like picking between two cool video games, but you only get one.
You don’t want to waste time or money on the wrong choice.
Imagine getting stuck with a CRM that makes your work harder, not easier.
Don’t worry; We’re going to break down Zendesk vs Copper CRM simply and clearly.
By the end, you’ll know exactly which CRM will help your business win in 2025.
Overview
We’ve put both Zendesk and Copper CRM through real-world tests.
Our team explored each platform’s features, pricing, and ease of use.
Simulating typical business workflows to give you a clear, practical comparison.
Over 100,000 businesses use Zendesk. See if it’s right for you. Start your journey today!
Pricing: It has a free trial. The premium plan starts at $19/month.
Key Features:
- Sales Pipeline Tracking.
- Customer Support Ticketing.
- Reporting and Analytics.
Copper CRM integrates with Google Workspace. See if it’s right for you. Explore it today!
Pricing: It has a free trial. The premium plan starts at $9/month.
Key Features:
- Google Workspace Integration.
- Visual Pipeline Management.
- Email Tracking.
What is Zendesk?
Zendesk Sell? It’s like your sales team’s best friend.
It helps track deals and keep customers happy.
It’s about making sales easier.
Also, explore our favorite Zendesk alternatives…
Over 100,000 businesses use Zendesk. See if it’s right for you. Start your journey today!
Key Benefits
- Boost sales by 30% with pipeline tools.
- Resolve customer issues 40% faster.
- Get real-time data on over 200 reports.
- Integrate with 100+ apps for smooth workflow.
- Automate tasks, saving 15+ hours weekly.
Pricing
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/month
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: Custom Pricing
Pros
Cons
What is Copper CRM?
Copper CRM? It’s built for Google Workspace users.
It keeps everything connected. Think of it as your Google-powered sales hub.
Also, explore our favorite Copper CRM alternatives…
Copper CRM integrates with Google Workspace. See if it’s right for you. Explore it today!
Key Benefits
- Seamless Google Workspace integration.
- Visual pipeline, close deals faster.
- Track emails and know customer engagement.
- Automate data entry, saving 20+ minutes per lead.
- Get insights from 50+ customizable reports.
Pricing
Copper CRM offers a free trial to get you started. Paid plans are totally based on the number of users and features you need:
- Starter: $9/per seat per month[paid annually]
- Basic: $23/per seat per month[paid annually]
- Professional: $59/per seat per month[paid annually]
- Business: $99/per seat per month[paid annually]
Pros
Cons
Feature Comparison
Let’s see how Zendesk and Copper CRM stack up. We’ll look at key features.
This will help you decide which one works best for your business needs.
1. Sales Force Automation
- Zendesk: It has good sales force automation. You can set up sales tasks to happen automatically.
- Copper CRM: It also does automation, but it focuses more on Google tools.
2. Intuitive Interface
- Zendesk: It tries to be intuitive. Some parts are easy to use.
- Copper CRM: It’s known for being very intuitive. It’s easy to understand and use.
3. Seamless Integration
- Zendesk: It has seamless integrations with many apps. This is good for big teams.
- Copper CRM: It has very seamless Google Workspace integration. If you use Google, this is great.
4. Workflow Management
- Zendesk: It helps manage your workflow. You can track customer tickets and sales.
- Copper CRM: It also helps with workflow, especially for sales pipelines.
5. Analytics and Reporting
- Zendesk: It gives you lots of analytics. You can see many reports.
- Copper CRM: It gives you good analytics, but not as many as Zendesk.
6. Ease of Use
- Zendesk: The ease of use varies. Some parts are simple, and others are not.
- Copper CRM: It’s known for its high ease of use. It’s very simple to learn.
7. Customer Support
- Zendesk: This is the first customer support platform. So it is very good at customer support.
- Copper CRM: It also has customer support, but it is not its main focus.
What to Look For When Choosing CRM Software?
- Integration: Does it connect with your current tools? How easy is it to link with other software?
- Scalability: Can it grow with your business? Will it handle more users and data later?
- Customization: Can you change it to fit your needs? How much can you personalize the features?
- Support: How good is the customer support? What kind of help is offered if there are issues?
- Reporting: Does it provide the data you need? Are the reports easy to understand and use?
Final Verdict
After careful comparison, Zendesk emerges as the top choice for businesses.
Its wide range of features, especially within the Zendesk Suite, makes it a strong contender.
As the price can be higher, the advanced automation and extensive integration.
While Copper CRM excels in Google Workspace integration, Zendesk’s overall power makes it our preferred pick.
Zendesk wins. It offers powerful automation and deep analytics,
For 2025, Zendesk is the better long-term investment.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
More of Copper CRM
Here’s a brief comparison of Copper CRM with these software solutions:
- Copper CRM vs Gohighlevel: Copper CRM offers deep integration with Google Workspace for streamlined relationship management, while GoHighLevel is a comprehensive marketing automation platform with advanced lead generation.
- Copper CRM vs Pipedrive: Copper CRM excels in Google Workspace integration and contact management, while Pipedrive focuses on visual sales pipeline management for sales-driven organizations.
- Copper CRM vs Keap: Copper CRM provides seamless Google integration for simplified CRM, whereas Keap offers robust sales and marketing automation with extensive features.
- Copper CRM vs ActiveCampaign: Copper CRM offers intuitive Google Workspace integration for managing customer interactions, while ActiveCampaign focuses on advanced marketing automation and detailed customer segmentation.
- Copper CRM vs Hubspot: Copper CRM prioritizes deep Google Workspace integration and ease of use, whereas HubSpot provides a comprehensive suite of marketing, sales, and service tools.
- Copper CRM vs Clickfunnels: Copper CRM is a customer relationship management system, while ClickFunnels is a specialized sales funnel builder designed to generate leads and automate sales.
- Copper CRM vs Folk: Copper CRM offers strong integration with Google Workspace for sales and contact management, while Folk emphasizes simple, collaborative contact organization and customization.
- Copper CRM vs Instantly: Copper CRM provides a full CRM experience with Google Workspace integration, whereas Instantly is primarily an email outreach tool for cold email campaigns.
- Copper CRM vs ClickUp: Copper CRM is a specialized CRM tightly integrated with Google Workspace, while ClickUp is a versatile work management platform that includes CRM functionalities, among many others.
- Copper CRM vs Monday CRM: Copper CRM provides a simple, Google-centric CRM experience, while Monday CRM offers highly customizable visual workflows and robust project management features.
- Copper CRM vs Capsule CRM: Copper CRM offers deep Google Workspace integration and strong sales pipeline features, while Capsule CRM is a simpler contact manager focused on basic sales tracking.
- Copper CRM vs Insightly: Copper CRM focuses on Google Workspace integration and intuitive sales pipelines, while Insightly offers a broader CRM with project management and advanced workflow automation.
- Copper CRM vs Freshsales CRM: Copper CRM provides contextual CRM with visual pipelines and Google integration, while Freshsales CRM offers AI-powered lead scoring, advanced analytics, and integrated communication.
- Copper CRM vs Salesforce: Copper CRM offers a user-friendly solution tightly integrated with Google Workspace. At the same time, Salesforce is a highly customizable and extensive enterprise-level CRM with a vast feature set.
Frequently Asked Questions
Which CRM is better for small businesses?
Copper’s integration shines for small businesses heavily using Google Workspace. Zendesk offers more customizable options but at a higher cost. It depends on your needs.
Which CRM has better customer support?
Zendesk is built around customer support and offers extensive resources. Copper CRM provides support, but it’s not its primary focus.
How do they differ in sales pipeline management?
Both offer sales pipeline tools. Copper’s is visually simpler, while Zendesk provides more detailed tracking and reporting. Pipeline management varies on user preference.
What do user reviews say about these two CRM?
User reviews praise Zendesk for its robust features and customer relationship management, but some find it complex. Copper is loved for its simplicity and Google Workspace integration.
How customizable are Zendesk & Copper CRM?
Zendesk is highly customizable and has many apps and settings. Copper is less so but still offers personalization, especially within the CRM and relationship management features.
