Picking the right CRM is tough, right?
You’re stuck between Zendesk and Agile CRM, and honestly, they both look good.
But which one actually fits your business? Imagine your team struggling with clunky software.
Missed leads, unhappy customers, and wasted effort. It’s a headache!
You need a CRM that makes things easier, not harder, but which one, Zendesk vs Agile CRM, is better?
Plus, you need to think about the future. Will your choice still work in 2025?
This article breaks down Zendesk vs Agile CRM. We’ll show you the key differences so you can pick the winner for your business.
Overview
We’ve put both Zendesk and Agile CRM through their paces, testing features, usability, and support.
This hands-on experience allows us to provide a clear, practical comparison, helping you make an informed decision.
Boost customer happiness by 30%! Explore Zendesk’s features and Use it today!
Pricing: It has a free plan. The premium plan starts at $19/month.
Key Features:
- Ticketing system.
- Live chat & messaging.
- AI-powered support.
Increase lead conversion by 25%! Discover Agile CRM’s tools and costs. Find your perfect fit now!
Pricing: It has a free plan. The premium plan starts at $8.99/month.
Key Features:
- Contact management.
- Marketing automation.
- Deal tracking.
What is Zendesk?
It’s your support hub. Do customers have issues?
Zendesk handles them. Think tickets, chat, and helpful tools.
Also, explore our favorite Zendesk alternatives…
Boost customer happiness by 30%! Explore Zendesk’s features and Use it today!
Key Benefits
- Solves tickets 40% faster.
- Boosts customer satisfaction by 35%.
- Manages 500+ daily tickets.
Pricing
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/month
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: Custom Pricing
Pros
Cons
What is Agile CRM?
Agile CRM. It’s for sales and marketing.
Manage contacts and track deals. Grow your business easily.
Also, explore our favorite Agile CRM alternatives…
Increase lead conversion by 25%! Discover Agile CRM’s tools and costs. Find your perfect fit now!
Key Benefits
- Increases lead by 25%.
- Automates 30+ tasks.
- Handles 10,000+ contacts.
Pricing
Agile CRM offers several pricing tiers. Upgrading gets you more features:
- Free: Free for 10 users.
- Starter: $8.99/month
- Regular: $29.99/month
- Enterprise: $47.99/month
Pros
Cons
Feature Comparison
Let’s see how Zendesk and Agile CRM stack up. We’ll look at the key features.
This will help you decide which one works best for you.
1. Analytics
Zendesk provides detailed analytics. You can track customer support performance.
Agile CRM also has analytics, but it’s more focused on sales and marketing.
Zendesk gives you deeper insights into your support operations.
2. Ticketing System
Zendesk’s ticketing system is top-notch. It makes managing tickets easy.
Agile CRM has a basic ticketing system, but it’s not as advanced.
Zendesk helps you organize and track issues better.
3. Automation
Both platforms let you automate tasks. Zendesk uses automation to improve customer experience.
Agile CRM uses it to streamline sales and marketing workflow.
Zendesk might be better for customer support automation.
4. CRM Software
Agile CRM is a full CRM software. It manages customer data and sales.
Zendesk also has CRM system features, but its main focus is customer support.
If you need complete CRM software, Agile CRM is likely the better choice.
5. Customer Support
Zendesk shines with its powerful customer support tools. It’s built to handle lots of customer interactions.
Agile CRM also offers support, but it’s more focused on sales and marketing.
If you need a robust support system, like Zendesk, it might be a better choice.
6. Knowledge Base
Zendesk has a strong knowledge base. It helps customers find answers themselves.
Agile CRM also has a knowledge base; it’s extensive.
Zendesk enables you to build a more comprehensive self-service portal.
7. Live Chat and Integration
Zendesk offers robust live chat and many ways to integrate with other tools.
Agile CRM also has live chat and integrations, but Zendesk might offer more options.
Zendesk is good for enhancing productivity with existing software.
What to Look For When Choosing CRM Software?
- Customer Support Needs: Does your team need advanced ticketing? How important are live chat and a knowledge base?
- Sales and Marketing Focus: Do you need strong marketing automation? How critical is detailed sales pipeline management?
- Integration Capabilities: Does it easily connect with your existing tools? Can it integrate with email marketing platform?
- Scalability and Growth: Can the CRM handle your future growth? Will the price increase as your business grows?
- Ease of Use: Is the interface user-friendly for your team? How much training will your team require?
Final Verdict
If you want to streamline support and boost customer satisfaction, Zendesk is our top pick.
It helps centralize all your customer conversations. Plus, it has amazing functionality for support teams.
Agile CRM is a good choice if you need a full cloud-based CRM to manage your sales pipeline and customer relationships.
But Zendesk wins for better support. While Salesforce Service Cloud is a major player, Zendesk is easier to use.
We’ve tried both, and Zendesk made our support work easier.
More of Zendesk
Here’s a brief comparison of Zendesk with these software solutions:
- Zendesk vs Gohighlevel: Zendesk focuses on customer support and ticketing, providing multi-channel communication; GoHighLevel is a broader platform offering sales, marketing, and CRM tools, with advanced automation.
- Zendesk vs Pipedrive: Zendesk excels in comprehensive customer service and support, while Pipedrive is a sales-centric CRM with visual pipeline management.
- Zendesk vs Keap: Zendesk specializes in robust customer support and ticketing; Keap offers extensive sales and marketing automation for small businesses.
- Zendesk vs ActiveCampaign: Zendesk is a dedicated customer support platform with ticketing; ActiveCampaign specializes in email marketing automation, lead nurturing, and CRM integration.
- Zendesk vs HubSpot: Zendesk provides strong customer service and support ticketing, whereas HubSpot is a comprehensive suite that encompasses sales, marketing, and service hub features.
- Zendesk vs Clickfunnels: Zendesk is a customer service solution with ticketing and live chat; ClickFunnels is a sales funnel builder for creating landing pages and automating sales.
- Zendesk vs Folk: Zendesk offers powerful customer support for diverse interactions; Folk emphasizes collaborative contact organization and streamlined relationship management.
- Zendesk vs Instantly: Zendesk focuses on customer support and ticket management; Instantly specializes in automated cold email campaigns and lead generation.
- Zendesk vs ClickUp: Zendesk is a customer support system, while ClickUp is a versatile work management platform that can function as a CRM, project management tool, and task tracker.
- Zendesk vs Monday CRM: Zendesk is a customer service platform with ticketing; Monday CRM is a highly visual and customizable workflow management tool with CRM capabilities.
- Zendesk vs Capsule CRM: Zendesk provides robust customer support and ticketing; Capsule CRM is a simplified contact management and sales tracking system.
- Zendesk vs Insightly: Zendesk focuses on customer support and service tickets; Insightly is a more comprehensive CRM with strong sales pipeline and project management features.
- Zendesk vs Freshsales: Zendesk emphasizes strong customer support solutions, while Freshsales CRM is designed for sales automation, deal tracking, and lead management.
- Zendesk vs Salesforce: Zendesk offers a specialized customer service platform; Salesforce is an extensive enterprise-level CRM with broad sales, marketing, and service clouds.
More of Agile CRM
Here’s a brief comparison of Agile CRM with these software solutions:
- Agile CRM vs Gohighlevel: Agile CRM is an all-in-one, affordable CRM with sales, marketing, and service, while GoHighLevel is a comprehensive platform built for marketing agencies with extensive automation and lead generation.
- Agile CRM vs Pipedrive: Agile CRM offers a broader range of marketing automation features and a built-in help desk. At the same time, Pipedrive focuses on intuitive visual sales pipeline management for sales teams.
- Agile CRM vs Keap: Agile CRM is more affordable and offers a more intuitive interface for core CRM functions. Keap provides powerful marketing automation and e-commerce capabilities with a steeper learning curve.
- Agile CRM vs ActiveCampaign: Agile CRM provides an all-in-one platform with a built-in help desk and telephony, whereas ActiveCampaign excels in advanced marketing automation, segmentation, and detailed analytics.
- Agile CRM vs Hubspot: Agile CRM offers a competitive free plan and strong marketing automation for small businesses, while HubSpot provides a comprehensive, scalable suite of tools for larger enterprises.
- Agile CRM vs Clickfunnels: Agile CRM is an all-encompassing CRM with sales, marketing, and service features; ClickFunnels is a specialized tool for building sales funnels and automating sales processes.
- Agile CRM vs Folk: Agile CRM is a comprehensive suite that includes sales, marketing, and support, while Folk emphasizes simplified, collaborative contact management and organization.
- Agile CRM vs Instantly: Agile CRM provides an all-in-one solution for sales, marketing, and customer service, while Instantly focuses on streamlined cold email outreach and deliverability.
- Agile CRM vs Clickup: Agile CRM is a dedicated CRM solution, while ClickUp is a versatile productivity platform that includes CRM functionalities, project management, and task tracking.
- Agile CRM vs Monday CRM: Agile CRM is an integrated CRM with strong marketing and service automation, whereas Monday CRM offers a highly customizable visual workspace for managing various workflows.
- Agile CRM vs Capsule CRM: Agile CRM provides a comprehensive suite with marketing automation and robust reporting, while Capsule CRM is a simpler contact management and sales pipeline tracking solution.
- Agile CRM vs Insightly: Agile CRM emphasizes extensive automation across sales, marketing, and service, while Insightly offers strong project management capabilities integrated with CRM features.
- Agile CRM vs Freshsales CRM: Agile CRM provides robust marketing automation and a built-in help desk. At the same time, Freshsales CRM excels in sales-focused features like visual pipelines and AI-powered insights.
- Agile CRM vs Salesforce: Agile CRM is an affordable, user-friendly option for small to medium businesses, while Salesforce is an industry-leading, highly customizable enterprise-level CRM with extensive features.
Frequently Asked Questions
What is the main difference between Zendesk and Agile CRM?
Zendesk focuses on customer service software and offers strong Zendesk support tools. Agile CRM is a full CRM with sales and marketing features. The comparison shows Zendesk excels in support, while Agile CRM is a broader CRM.
How does the price of Agile CRM vs Zendesk compare in 2025?
Agile CRM generally has a lower price point, especially for smaller businesses. Zendesk is more expensive but offers advanced support features. Check their websites for a detailed price comparison.
Can I integrate Zendesk with my existing tools?
Yes, zendesk offers many integration options. You can connect it with various apps for a seamless workflow. This helps create a 360-degree view of your customers.
Does Agile CRM have a dialer like Zendesk Sell?
Yes, Agile CRM includes a built-in dialer. While Zendesk Sell also has a dialer, Agile CRM is part of its all-in-one platform.
Is Zendesk customizable, and does it offer self-service options?
Yes, Zendesk is highly customizable. It offers strong self-service options, like a knowledge base, which allows customers to find answers independently, improving customer service efficiency.
