⚡ Nhận định nhanh:
- Chạy: Pipedrive starts at $14/user/month. Close CRM Giá khởi điểm từ 35 đô la/ghế/tháng.
- Phù hợp nhất cho: Pipedrive suits visual pipeline management for doanh nghiệp nhỏ. Close CRM suits high-volume inside sales.
- Điểm khác biệt chính: Close CRM has built in calling, SMS, and a power dialer. Pipedrive needs other tools for phone work.
- Lựa chọn của chúng tôi: Pipedrive for most sales teams. It costs less and covers more of the sales process.
Most sales teams pick a CRM for one of two reasons.
They want to see every deal clearly, or they want to make more calls.
Pipedrive was built for the first group.
Close CRM was built for the second.
That single split explains almost every difference between them.
Toàn cảnh
This Pipedrive vs Close CRM comparison covers pricing, features, and daily functionality.
We also break down which sales teams each system fits best.
Nguồn thông tin của chúng tôi bao gồm thông số kỹ thuật đã công bố, tài liệu sản phẩm và đánh giá trên G2.
Các cây bút của chúng tôi cũng đã dành thời gian trải nghiệm thực tế cả hai nền tảng.
Những ghi chú đó xuất hiện trong phần "Những điều nhóm chúng tôi nhận thấy" bên dưới.
Pipedrive là gì?
Pipedrive is a sales focused CRM built around a visual sales pipeline.
You drag each deal from one stage to the next.
The board shows the value sitting at every stage of your sales process.
Small businesses use it to track leads, contacts, and follow ups in one place.
Higher plans unlock unlimited pipelines and deeper pipeline management.
Dưới đây là một đoạn video ngắn giới thiệu về hoạt động của nền tảng này.
🏆 Nhà vô địch: Pipedrive
A CRM that makes your sales pipeline easy to read. Good for teams that manage deals across many stages.
Bảng giá Pipedrive
Here is what Pipedrive costs per user. Prices rise as you unlock more features.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Lite | 14 đô la/người dùng/tháng | Người bán cá nhân và các nhóm nhỏ |
| Sự phát triển | 24 đô la/người dùng/tháng | Growing teams that need email sequences |
| Phần thưởng | 49 đô la/người dùng/tháng | Teams that want advanced báo cáo |
| Tối thượng | 69 đô la/người dùng/tháng | Các đội lớn hơn với bảo vệ và nhu cầu quản trị |
Giá được xác nhận vào tháng 7 năm 2026.
Dùng thử miễn phí: Yes. Pipedrive offers a 14-day trial with no credit card required.
Đảm bảo hoàn tiền: No standard refund window. You cancel from the billing page before your renewal date.
📌 Ghi chú: There is no free plan here. Paid add-ons like lead capture and projects sit outside the base price, so users should check the pricing page on the Pipedrive website before they commit.
⚠️ Pricing conflict: Our research notes five annual plans for Pipedrive. Our verified data lists four: Lite, Growth, Premium, and Ultimate. We kept the four-plan figures above. Some customers also feel the add-on upsells act like a bait-and-switch.
Những lợi ích chính của Pipedrive
Here is what makes Pipedrive worth a look:
- Visual pipeline: Drag-and-drop cards move each deal between phases. You spot stalled sales activities in seconds.
- Giao diện thân thiện với người dùng: Navigation is simple enough for new reps. Scheduling follow ups takes very few clicks.
- Custom fields and filters: You shape the sales process to match your việc kinh doanh. Saved filters show only the data you want.
- Báo cáo chi tiết: Activities performance and email performance reports track sales performance over time.
- Marketplace access: Over 400 integrations connect Pipedrive to other apps you already run.
- Strong mobile app: Geolocation, offline access, and call logging help field reps update records on the road.
Những điều nhóm chúng tôi nhận thấy
Của chúng tôi nhà văn signed up for Pipedrive and spent several days moving real deals through the system. Here is what stood out:
Ưu điểm và nhược điểm của Pipedrive
✅ Ưu điểm
- Entry price starts lower than most sales CRM tools at $14/user/month
- Visual pipeline management makes deal stages easy to read
- Over 400 marketplace integrations plus Zapier for other tools
- Mobile app supports geolocation, offline access, and call logging
- Email marketing and AI Sales Assistant included on paid plans
❌ Nhược điểm
- No built in calling, so phone work needs other tools
- Live chat with a human requires an upgrade to a higher plan
- The support chatbot gets weak marks in customer feedback
- Paid add-ons push the real monthly cost above the sticker price
Close CRM là gì?
Close CRM is a sales platform for high-volume inside sales.
Calling, SMS, and email all live inside the same window.
Reps work a list of leads without switching to other apps.
The interface strips out clutter so teams can focus on the next conversation.
Outbound teams pick it for the power dialer and the tự động hóa behind it.
This video walks through the platform screen by screen.
🥈 Runner Up: Close CRM
Built for reps who live on the phone. Calling, SMS, and email sequences run from one screen.
Bảng giá CRM
Close CRM charges per seat. Each tier adds more automation and reporting depth.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Những điều cần thiết | 35 đô la/ghế/tháng | Small teams testing built in calling |
| Sự phát triển | 99 đô la/ghế/tháng | Outbound teams using the power dialer |
| Tỉ lệ | 139 đô la/ghế/tháng | Larger teams that need the predictive dialer |
Giá được xác nhận vào tháng 7 năm 2026.
Dùng thử miễn phí: Yes. Close CRM offers a 14-day trial with no credit card required.
Đảm bảo hoàn tiền: No published refund window. Monthly plans can be cancelled before the next billing date.
📌 Ghi chú: Calling minutes, SMS, and phone numbers are billed on top of the seat price. There is no free plan, but the pricing page is clear about what each tier includes.
⚠️ Pricing conflict: Our research reports a $99 entry tier with a three-user minimum and $49 per extra user. Our verified data lists Essentials at $35/seat/month with three plans total. We kept the verified figures above.
Những lợi ích chính của Close CRM
Here is what pulls outbound teams toward Close CRM:
- Chức năng gọi tích hợp: Calls, SMS, and email run inside the CRM. Call recording and logging happen without extra setup.
- Trình quay số tự động: It dials several numbers at once. A free rep is routed in the moment a human answers.
- Call Assistant: Every phone call is transcribed and summarised. Reps spend less time typing notes.
- Chế độ xem thông minh: Saved filters group prospects by any rule you create. Finding the next call list takes one click.
- Email templates and sequences: Personalised templates send automated outreach across a whole list of contacts.
- Fast support: An in-house team across several time zones answers in under two hours on average.
Những điều nhóm chúng tôi nhận thấy
Our writer ran a week of outbound calls through Close CRM before writing this review. Here is what stood out:
Ưu điểm và nhược điểm của Close CRM
✅ Ưu điểm
- Native calling, SMS, and email in one window
- Chức năng gọi tự động và gọi dự đoán nhanh cho lượng cuộc gọi lớn.
- AI call transcription and summaries cut manual note taking
- In-house support answers in under two hours on average
❌ Nhược điểm
- Entry seat price is more than double Pipedrive’s Lite plan
- The interface carries a learning curve for new reps
- Around 100 integrations against Pipedrive’s 400+ marketplace
- Mobile app is thinner than Pipedrive’s for field sales
So sánh tính năng
Here is where Pipedrive vs Close gets practical. We compare eleven areas that shape daily work for sales teams.
| Tính năng | Truyền động đường ống | Đóng CRM |
|---|---|---|
| Giá khởi điểm | 14 đô la/người dùng/tháng | 35 đô la/ghế/tháng |
| Gói miễn phí | ❌ | ❌ |
| Quy trình bán hàng trực quan | ✅ | ✅ |
| Gọi điện thoại tích hợp | ❌ | ✅ |
| Trình quay số điện thoại | ❌ | ✅ |
| Tiếp thị qua email | ✅ | ❌ |
| Báo cáo nâng cao | ✅ | ✅ |
| Tích hợp | 400+ | 100+ |
| Ứng dụng di động | ✅ (offline access) | ✅ (cơ bản) |
| Tốt nhất cho | Quản lý quy trình trực quan | Gọi điện với số lượng lớn |
1. Quản lý đường ống
Pipedrive: The visual sales pipeline is the whole product. Each deal sits as a card you drag between stages, and the board totals the value waiting at every step. Higher plans allow unlimited pipelines for longer sales cycles.
Đóng CRM: Pipelines exist, but they sit behind the hộp thư đến and call queue. The layout pushes reps toward the next conversation rather than a board view of the sales process.
2. Lead Management and Custom Fields
Pipedrive: Leads land in a separate inbox before they become deals. Custom fields and saved filters let you view data the way your team works.
Đóng CRM: Smart Views filter and group prospects into call-ready lists. Notes and logged call notes are categorised, so finding details inside a client record is quick.
3. Built In Calling and Power Dialer
Pipedrive: There is no native phone system. Calling, call recording, and SMS come from third-party integrations, which adds another vendor and another bill.
Đóng CRM: Deep native call and SMS functionality is the main reason teams switch here. The Power Dialer rings several numbers at once and routes an available rep the moment a human picks up. A predictive dialer sits on the top tier.
⚠️ Cảnh báo: If your reps make fifty or more calls a day, this single category may outweigh everything else in this comparison.
4. Sales Automation and Follow Ups
Pipedrive: Automation features fire on triggers tied to a deal, person, activity, lead, organization, or project. For example, a lead from one source can trigger a follow-up task the same day it arrives.
Đóng CRM: Sales automation points outward. Workflows assign leads to a user or user group, then start outbound communication by email, SMS, or calls. The company positions these tools as a way to double rep productivity.
5. Tính năng AI
Pipedrive: The AI Sales Assistant reads your pipeline and suggests which deal to touch next. It works best when your data is tidy and your stages are consistent.
Đóng CRM: The Call Assistant transcribes and summarises every phone call automatically. Reps stay in the conversation instead of typing while a prospect talks.
6. Email Marketing and Email Sequences
Pipedrive: Campaigns handle real email marketing with templates, segments, and open tracking. That puts newsletters and drip mail in the same system as your deals.
Campaign building uses a drag-and-drop editor, so marketing tasks do not need a designer.
Đóng CRM: The focus is one-to-one outreach, not bulk marketing. You create personalised email templates and email sequences that pause when a prospect replies, all managed from a shared inbox.
7. Reporting and Detailed Reports
Pipedrive: Reporting is broad. Activities performance and email performance reports sit next to deal forecasts, and advanced reporting on higher tiers adds custom dashboards for sales performance.
Đóng CRM: Reports track how leads move through the pipeline and compare one period against another. Call and SMS metrics are the strongest part of the set.
8. Tích hợp và các ứng dụng khác
Pipedrive: The marketplace holds over 400 integrations. Popular picks include SendPulse, Quickbooks, Trello, Microsoft Teams, Asana, Slack, Intercom, Zoom, and Fireflies.ai.
Đóng CRM: Over 100 integrations cover communication, automation, finance, support, lead generation, marketing, and collaboration. Microsoft 365, HubSpot, Segment, Gong, JustCall, and Help Scout are all supported.
💡 Mẹo hay: Both platforms integrate with Zapier. If your favourite app is missing from either marketplace, that is usually the fastest bridge.
9. Projects, Documents and Templates
Pipedrive: Projects turn a won deal into delivery work with boards and tasks. Documents and templates let you send quotes and contracts without leaving the record.
Signed documents log back against the deal, which keeps handover data in one place.
Đóng CRM: Post-sale project work is not the goal here. Teams that need delivery tracking usually connect a separate tool for that stage.
10. Ease of Use and Mobile Access
Pipedrive: G2 reviews highlight the user friendly interface, and the user interface is rated easier to navigate than the alternative here. The mobile app adds geolocation, offline access, and call logging for reps in the field.
Đóng CRM: There is a learning curve at first, though the layout gets easier once reps know where things live. The mobile app carries core communication tools but is thinner for field sales.
11. Định giá & Chi phí
Let us put the plans side by side.
| Cấp độ | Truyền động đường ống | Đóng CRM |
|---|---|---|
| Miễn phí | ❌ | ❌ |
| Lối vào | Phiên bản Lite: 14 đô la/người dùng/tháng | Gói cơ bản: 35 đô la/ghế/tháng |
| Giữa | Tăng trưởng: 24 đô la/người dùng/tháng | Tăng trưởng: 99 đô la/ghế/tháng |
| Trên | Gói Premium: 49 đô la/người dùng/tháng | Mức phí: 139 đô la/ghế/tháng |
| Đứng đầu | Phiên bản cao cấp: 69 đô la/người dùng/tháng | — |
Pipedrive: Four plans give you room to start cheap and upgrade later. Even the Ultimate plan costs less per user than Close CRM’s mid tier, and higher tiers pack in more features than similarly priced rivals.
Đóng CRM: This is a premium, all-inclusive product. The seat price covers the phone system, so the comparison is fairer once you add a dialer subscription to the Pipedrive column.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Ngân sách eo hẹp | Truyền động đường ống | $21 cheaper per seat at entry |
| Heavy phone work | Đóng CRM | Built in calling and power dialer |
| Quản lý quy trình trực quan | Truyền động đường ống | Drag-and-drop deal stages |
| Chiến dịch tiếp thị qua email | Truyền động đường ống | Native campaign thợ xây |
| Automated outbound sequences | Đóng CRM | Email, SMS, and call workflows |
| Field sales on mobile | Truyền động đường ống | Offline access and geolocation |
💰 Ngân sách của bạn
Pipedrive is the cheaper entry point at $14 per user. Close CRM asks $35 per seat, but that price already covers the phone system.
🔌 Bộ công nghệ của bạn
Count the other apps you must integrate. A 400-strong marketplace favours Pipedrive, while teams already running Gong or JustCall may prefer the Close CRM side.
📞 Quy trình bán hàng của bạn
Long, multi-stage deals suit a visual board. High-volume outbound suits a dialer and a call queue.
🎓 Trình độ kinh nghiệm của bạn
New reps get productive faster on a drag-and-drop board. Expect a short learning curve before the Close CRM layout clicks.
🆓 Dùng thử và bản demo miễn phí
Neither product has a free plan, so use the free 14-day trials. If you are interested in both, import twenty real leads and run a normal week on each.
🛟 Các tùy chọn hỗ trợ
Close CRM keeps an in-house support team across time zones with replies under two hours on average. Pipedrive routes you to a chatbot first, and live chat with a person needs a higher plan.
Hướng dẫn chuyển đổi
Already on one of these? Here is what changes when you move.
🔄 Bạn đang chuyển từ Pipedrive sang Close CRM?
✅ Những lợi ích bạn sẽ nhận được:
- Native calling, SMS, and call recording inside the CRM
- Power dialer and AI call transcription
- Support replies in under two hours on average
❌ Những gì bạn sẽ mất:
- The drag-and-drop pipeline view your team knows
- Email marketing campaigns and project boards
- Roughly 300 marketplace integrations
📋 Cách chuyển đổi:
- Export deals, contacts, and custom fields to CSV
- Start a Close CRM trial and map your fields during import
- Rebuild your Smart Views, then port phone numbers last
🔄 Bạn đang chuyển từ Close CRM sang Pipedrive?
✅ Những lợi ích bạn sẽ nhận được:
- A lower seat price and four plans to grow into
- Visual pipeline management with unlimited pipelines on higher tiers
- Email marketing, projects, and a stronger mobile app
❌ Những gì bạn sẽ mất:
- Built in calling, SMS, and the predictive dialer
- Automatic call summaries from the Call Assistant
- Two-hour support replies on every plan
📋 Cách chuyển đổi:
- Export leads, contacts, and call notes to CSV
- Create a Pipedrive account and build your stages first
- Import the data, then add a calling app from the marketplace
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small businesses and mid-sized sales teams. We did not test enterprise security reviews, custom API builds, or bulk seat licensing. Call quality also depends on your region and carrier, which we could not measure. If you manage fifty or more reps, your limitations and priorities will differ from what we describe here.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Truyền động đường ống |
| 📊 Quản lý đường ống | Truyền động đường ống |
| 📞 Calling and Dialers | Đóng CRM |
| 🤖 Tự động hóa bán hàng | Đóng CRM |
| 📈 Advanced Reporting | Truyền động đường ống |
| 🔌 Tích hợp | Truyền động đường ống |
| 👶 Dễ sử dụng | Truyền động đường ống |
| 🛟 Hỗ trợ | Đóng CRM |
| 🏆 Người chiến thắng chung cuộc | Truyền động đường ống |
🏆 NGƯỜI CHIẾN THẮNG: PIPEDRIVE
Pipedrive wins 5 of 8 categories.
Phù hợp nhất cho: visual pipeline management, small businesses, longer sales cycles, field sales teams
These two products chase different buyers. Pipedrive is a sales pipeline you can read at a glance, priced for teams that watch every dollar.
Close CRM is a phone-first system for reps who dial all day. Its calling, SMS, and outreach automation are hard to match at any price.
If your team lives on the phone, the runner-up here is still the right buy. For everyone else, Pipedrive covers more of the sales process for less money.
So sánh thêm về Pipedrive
Here is how Pipedrive measures up against other CRM tools:
Pipedrive thắng nhờ: cheaper paid entry, faster setup for small teams, cleaner deal board
HubSpot thắng nhờ: a genuine free plan, deeper marketing tools, wider content features
Pipedrive so với Salesforce
Pipedrive thắng nhờ: lower admin overhead, shorter onboarding, predictable per-user cost
Salesforce thắng thế nhờ: custom object depth, huge partner network, large-account governance
Pipedrive thắng nhờ: sales-first reporting, mature deal forecasting, stronger sales mobile app
CRM thắng lớn vào thứ Hai nhờ: flexible board building, cross-team work views, colourful task tracking
Pipedrive thắng nhờ: richer automation triggers, larger app marketplace, deeper campaign features
Capsule CRM thắng nhờ: a free starter tier, simpler contact records, lighter daily interface
So sánh thêm về Close CRM
This video lines Close CRM up against other options before we dig in:
So sánh Close CRM và Ngay lập tức
Close CRM vượt trội nhờ: tiếng nói plus SMS in one place, full deal records, live call routing
Thắng ngay lập tức trên: inbox rotation at scale, cheaper email lạnh seats, deliverability warm-up
Close CRM vượt trội nhờ: dialer speed, call transcription, cleaner rep workspace
Keap thắng nhờ: invoicing and payments, appointment booking, small-business marketing automation
So sánh Close CRM và ActiveCampaign
Close CRM vượt trội nhờ: outbound calling, rep-level activity metrics, prospect Smart Views
ActiveCampaign thắng nhờ: broadcast email design, lifecycle nurture flows, lower cost per contact
So sánh Close CRM và Freshsales CRM
Close CRM vượt trội nhờ: dialer depth, faster human support, tighter outbound workflows
Freshsales CRM chiến thắng nhờ: lower seat pricing, built-in chat widgets, tie-ins to a wider product suite
Câu hỏi thường gặp
Hệ thống CRM nào tốt hơn Pipedrive?
It depends on the job. Close CRM is better for phone-heavy outbound teams. HubSpot suits marketing-led growth. For visual deal tracking on a small budget, Pipedrive still wins.
What is the difference between Pipedrive and Cloze?
They are separate products. Cloze is a relationship assistant that builds contact history automatically. Pipedrive is a sales pipeline CRM for teams that manage deals through stages.
Chức năng Close IO được sử dụng để làm gì?
Close.io is the former name of Close CRM. Teams use it for inside sales: calling, SMS, email sequences, and tracking leads through the pipeline from one screen.
Pipedrive có thể được sử dụng như một hệ thống CRM không?
Yes. It is a full CRM. You store contacts, log sales activities, manage deals across stages, and pull detailed reports on sales performance.
What is better, HubSpot or Pipedrive?
HubSpot offers a free plan and stronger marketing features. Pipedrive costs less on paid tiers and gives sales teams a simpler pipeline. Pick by which side matters more.
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