⚡ Nhận định nhanh:
- Chạy: Pipedrive starts at $14/user/month. Close CRM Giá khởi điểm từ 35 đô la/ghế/tháng.
- Phù hợp nhất cho: Pipedrive suits visual pipeline management for doanh nghiệp nhỏ. Close CRM suits high-volume phone teams.
- Điểm khác biệt chính: Close CRM has built in calling and SMS. Pipedrive needs other tools for phone work.
- Lựa chọn của chúng tôi: Pipedrive, rated 4.3 against 3.0, wins on price, integrations, and daily ease of use.
Two sales teams can look at the same CRM and reach opposite conclusions.
One wants a clean board that shows every deal at a glance.
The other wants a dialer that keeps reps on the phone all day.
Pipedrive and Close CRM each built their system around one of those jobs.
Pick the wrong one and you fight your CRM every week.
Toàn cảnh
This pipedrive vs close comparison covers pricing, features, and ease of use.
It also breaks down which sales process each CRM was designed to fit.
Our sources include published pricing pages, product documentation, and G2 reviews.
Our writers also spent hands-on time inside both systems.
Những ghi chú đó xuất hiện trong phần "Những điều nhóm chúng tôi nhận thấy" bên dưới.
Pipedrive là gì?
Pipedrive is a CRM built around a visual sales pipeline.
Every deal sits on a card you drag between stages.
That layout shows the value sitting at each stage of the pipeline.
Small businesses use it to track contacts, tasks, and follow ups in one place.
Custom fields and filters let you shape the system around your own sales process.
Here is a walkthrough of how the product works day to day.
🏆 Nhà vô địch: Pipedrive
The cheapest way to run a clear sales pipeline. Drag-and-drop deal tracking, 400+ integrations, and a mobile app reps actually open.
Bảng giá Pipedrive
Pipedrive charges per user. Four paid tiers are on offer, and there is no free plan.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Lite | 14 đô la/người dùng/tháng | Solo sellers tracking a simple pipeline |
| Sự phát triển | 24 đô la/người dùng/tháng | Small teams adding tự động hóa đặc trưng |
| Phần thưởng | 49 đô la/người dùng/tháng | Teams needing advanced reporting and permissions |
| Tối thượng | 69 đô la/người dùng/tháng | Larger businesses with security and admin needs |
Pricing verified September 2026.
Dùng thử miễn phí: 14 days, no credit card needed at signup.
Đảm bảo hoàn tiền: None advertised. Cancel any time and access runs to your paid date.
📌 Ghi chú: Email marketing, projects, and phone support sit on separate tiers or paid add-ons. Price the plan you actually need, not the entry one.
⚠️ Cảnh báo: Reviewers describe the pricing as a bait-and-switch, because the features they wanted sat behind an upgrade or an add-on. Check the tier feature list before you commit.
Những lợi ích chính của Pipedrive
Here is what makes Pipedrive worth a look:
- Quản lý quy trình trực quan: Drag-and-drop cards move deals between phases. You can spot a stalled order without opening a single record.
- Unlimited pipelines on higher plans: Run separate boards for new việc kinh doanh, renewals, and partners. Each one keeps its own stages.
- 400+ marketplace integrations: Slack, Zoom, Asana, Trello, Quickbooks, Intercom, Microsoft Teams, SendPulse, and Fireflies.ai all connect. Zapier covers most other apps.
- Báo cáo chi tiết: Activities performance and email performance reports show where sales performance is slipping.
- Strong mobile app: Geolocation, offline access, and call logging make field visits easier to record.
- Tiếp thị qua email tích hợp sẵn: Campaigns and templates run from inside the CRM instead of a separate site.
- Trợ lý bán hàng AI: Surfaces next-step suggestions so reps spend less time deciding what to do next.
Những điều nhóm chúng tôi nhận thấy
Của chúng tôi nhà văn set up a real pipeline in Pipedrive and worked deals through it for several days. Here is what stood out from that hands-on time:
Ưu điểm và nhược điểm của Pipedrive
✅ Ưu điểm
- Entry price of $14/user/month undercuts Close CRM by $21 per seat
- Drag-and-drop pipeline is easy to navigate on day one
- Mobile app adds geolocation, offline access, and call logging
- Marketplace carries over 400 integrations
❌ Nhược điểm
- No built in calling, so phone work needs third-party integrations
- Ủng hộ chatbot draws poor reviews, and live chat with a human needs a higher plan
- Features you expect often sit one upgrade away
Close CRM là gì?
Close CRM is a sales focused system built for inside sales teams.
Calling, SMS, and email all live inside the CRM.
Reps work a queue of leads without switching to other apps.
Smart Views filter and group prospects so the next call is always ready.
The whole interface is arranged to cut distractions and keep reps closing.
This video shows the dialer and hộp thư đến trong thực tế.
Đóng CRM
The pick for teams that live on the phone. Power Dialer, call recording, SMS, and AI call summaries ship in the box.
Bảng giá CRM
Close CRM charges per seat across three tiers. There is no free plan here either.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Những điều cần thiết | 35 đô la/ghế/tháng | Small teams testing built in calling |
| Sự phát triển | 99 đô la/ghế/tháng | Outbound teams using the Power Dialer |
| Tỉ lệ | 139 đô la/ghế/tháng | Larger businesses needing predictive dialer and Công cụ AI |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Some sources list Close CRM’s lowest tier at $99 with a three-user minimum, plus $49 per extra user. Our verified data shows Essentials at $35/seat/month. We have kept the verified figures in every table and card here. Confirm your seat count on the vendor’s site before you buy.
Dùng thử miễn phí: 14 days with full functionality, no credit card at signup.
Đảm bảo hoàn tiền: None advertised. The trial is the safety net, so use it properly.
📌 Ghi chú: Calling minutes and phone numbers bill on top of the seat price. Budget for call volume, not just seats.
Những lợi ích chính của Close CRM
Here is where Close CRM earns its higher price:
- Every touchpoint in one system: Calling, SMS messaging, and email automation ship with the product. No stitching required.
- Trình quay số tự động: Dials several numbers at once and routes a free rep to the call when a human picks up.
- Call Assistant: Transcribes and summarises calls automatically, so reps focus on the conversation instead of notes.
- Tiếp cận cộng đồng tự động hóa: Workflows assign leads to a user or group, then fire email sequences, SMS, or calls.
- Support that answers: An in-house team spread across time zones replies in under two hours on average.
- Chế độ xem thông minh: Saved filters group prospects by any rule you create, which keeps lists tidy.
- Reporting on movement: Tracks how leads move through the pipeline and compares one period against another.
Những điều nhóm chúng tôi nhận thấy
Our writer ran a batch of outbound calls through Close CRM and logged the results inside the platform. Here is what stood out:
Ưu điểm và nhược điểm của Close CRM
✅ Ưu điểm
- Calling, SMS, and email automation come built in
- Power Dialer and AI call transcription cut dead time between calls
- In-house support answers in under two hours on average
- Three plans with no hidden fees attached
❌ Nhược điểm
- Entry seat costs $21 more than Pipedrive’s
- The interface carries a learning curve before it clicks
- Around 100 integrations against Pipedrive’s 400+
- Mobile app is weaker for field sales work
So sánh tính năng
Both products manage contacts, deals, and follow ups. The difference shows up in what each one does natively versus what it asks you to bolt on.
| Tính năng | Truyền động đường ống | Đóng CRM |
|---|---|---|
| Giá khởi điểm | 14 đô la/người dùng/tháng | 35 đô la/ghế/tháng |
| Gói miễn phí | ❌ | ❌ |
| Gọi điện thoại tích hợp | ❌ | ✅ |
| Trình quay số điện thoại | ❌ | ✅ |
| Ghi âm cuộc gọi | ❌ (thông qua tích hợp) | ✅ |
| Quy trình bán hàng trực quan | ✅ | ✅ |
| Tiếp thị qua email | ✅ | ✅ |
| Tích hợp | ✅ Hơn 400 | ✅ Hơn 100 |
| Ứng dụng di động | ✅ Offline access | ✅ Chỉ các công cụ cốt lõi |
| Tốt nhất cho | Quản lý quy trình trực quan | High-volume phone sales |
1. Quản lý khách hàng tiềm năng
Pipedrive: Leads sit in a separate inbox until you qualify them into deals. Custom fields let you capture whatever data your việc kinh doanh needs at intake.
Đóng CRM: Smart Views filter and categorise prospects into working lists. Reps open a view and start dialling instead of hunting for the next lead.
2. Pipeline Management and Deal Tracking
Pipedrive: The board shows pipeline value at every stage, so a stalled deal is obvious. Higher plans allow unlimited pipelines with their own custom stages, which fits longer sales cycles.
Đóng CRM: The pipeline is present but secondary to the activity queue. Notes and logged call notes are categorised, so finding a detail inside a client record takes seconds.
3. Built In Calling and Communication
Pipedrive: There is no native phone system. Calling, SMS, and call recording arrive through third-party integrations, which means another vendor and another bill.
Đóng CRM: Deep native call and SMS functionality is the headline difference in the CRM space. Every touchpoint with customers runs from one screen, and personalised email templates sit beside the dialer.
⚠️ Cảnh báo: Pipedrive’s Essential-tier equivalent has no integrated calling, SMS, or email automation. If your team lives on the phone, the add-on stack can erase the price gap.
4. Tự động hóa bán hàng
Pipedrive: Triggers fire on deals, people, activities, leads, organisations, and projects. An AI Sales Assistant suggests the next move, and follow-up sequences run automatically for leads from a chosen source.
Đóng CRM: Automation aims at outreach rather than admin. Workflows assign leads to a user or group, then start calls, SMS, or email sequences, with predictive dialing on higher tiers to double rep productivity.
5. Reporting and Detailed Reports
Pipedrive: Reviewers rate the analytics highly. Activities performance and email performance reports break down sales activities by rep, and advanced reporting unlocks on the Premium tier.
Đóng CRM: Reporting tracks how leads move through the pipeline and compares one period against another. It is narrower than Pipedrive’s set, but tuned to call and outreach volume.
6. Integrations and Other Apps
Pipedrive: The marketplace carries over 400 integrations, including SendPulse, Quickbooks, Trello, Microsoft Teams, Asana, Slack, Intercom, Zoom, and Fireflies.ai.
Đóng CRM: Over 100 integrations span communication, automation, finance, support, lead generation, marketing, and collaboration. Microsoft 365, HubSpot, Segment, Gong, JustCall, and Help Scout all integrate directly, and Zapier covers the rest.
7. Email Marketing and Sequences
Pipedrive: Campaigns, templates, and open tracking run inside the CRM. Email marketing is a paid add-on rather than a standard inclusion, so check your plan first.
Đóng CRM: A shared inbox keeps calls, texts, and replies in one thread per contact. Email sequences pause automatically when a prospect answers.
8. Extras Beyond the Core CRM
Pipedrive: Projects turn a won deal into delivery tasks without a separate app. That matters for agencies where the work starts after the signature.
Đóng CRM: An ROI calculator models what extra call volume is worth before you commit. It is a sales sân bóng đá, but a useful one if you are interested in payback maths.
9. Templates, Documents, and AI Help
Pipedrive: Quotes, proposals, and e-signatures are generated from templates and tracked on the deal record. Reps spend less time rebuilding the same document.
Đóng CRM: Call Assistant transcribes and summarises each phone conversation automatically. Reps get a written record without typing during the call.
10. Định giá & Chi phí
Here are the plans side by side.
| Cấp độ | Truyền động đường ống | Đóng CRM |
|---|---|---|
| Miễn phí | ❌ | ❌ |
| Lối vào | Lite — 14 đô la/người dùng/tháng | Gói cơ bản — 35 đô la/ghế/tháng |
| Giữa | Tăng trưởng — 24 đô la/người dùng/tháng | Tăng trưởng — 99 đô la/người dùng/tháng |
| Trên | Gói Premium — 49 đô la/người dùng/tháng | Thang giá — 139 đô la/ghế/tháng |
| Đứng đầu | Phiên bản cao cấp nhất — 69 đô la/người dùng/tháng | ❌ |
Pipedrive: Four tiers give you room to start cheap and upgrade later. The catch is that more features usually mean a higher plan or an add-on, which is why some reviewers feel misled.
Đóng CRM: Pricing is transparent, with no hidden fees, and the phone system is included rather than sold separately. Even so, its top tier costs double Pipedrive’s, so the value depends on call volume.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| The lowest entry cost | Truyền động đường ống | $21 cheaper per seat |
| Built in calling and SMS | Đóng CRM | Native phone system |
| Long, structured sales cycles | Truyền động đường ống | Multiple custom pipeline stages |
| High-volume outbound dialling | Đóng CRM | Power Dialer and call routing |
| Field sales on mobile | Truyền động đường ống | Geolocation and offline access |
| Fast human support | Đóng CRM | Under two-hour replies |
| The widest app connections | Truyền động đường ống | 400+ against 100+ |
💰 Ngân sách của bạn
Pipedrive is more affordable at the entry level, while Close CRM sits as the premium, all-inclusive option. Add a calling tool for ten users on Pipedrive and the gap narrows fast.
🔌 Bộ công nghệ của bạn
If your team already runs Slack, Asana, and Quickbooks, Pipedrive’s marketplace covers more of them out of the box. Close CRM connects to fewer apps but hits the big ones, and both integrate through Zapier.
📞 Quy trình bán hàng của bạn
Phone-heavy outbound work belongs in Close CRM, where the dialer and CRM are the same product. Consultative deals with long timelines fit Pipedrive’s staged board better.
🎓 Trình độ kinh nghiệm của bạn
Pipedrive’s user interface is easier to navigate for a first-time CRM buyer. Close CRM asks for a few days of patience before its layout feels natural.
🆓 Dùng thử và bản demo miễn phí
Both give you 14 days without a card, so run one real week of work through each. Import 50 contacts, for example, and see which one your reps open first.
🛟 Các tùy chọn hỗ trợ
Close CRM’s in-house team spans several time zones and its email support draws praise for speed. Pipedrive’s chatbot is available to everyone, but live chat with a person needs a higher plan.
Hướng dẫn chuyển đổi
Already on one of them? Here is what changes if you move.
🔄 Bạn đang chuyển từ Pipedrive sang Close CRM?
✅ Những lợi ích bạn sẽ nhận được:
- Native calling, SMS, and call recording with no extra vendor
- Trình quay số điện thoại cộng với AI transcription of every call
- Support replies in under two hours on average
❌ Những gì bạn sẽ mất:
- Roughly 300 marketplace integrations
- The mobile app’s geolocation and offline access
- A $14 entry seat and the Projects module
📋 Cách chuyển đổi:
- Export contacts, deals, and activity history from Pipedrive as CSV
- Start the Close CRM trial and map your fields during import
- Rebuild Smart Views, connect numbers, then run one week in parallel
🔄 Bạn đang chuyển từ Close CRM sang Pipedrive?
✅ Những lợi ích bạn sẽ nhận được:
- A cheaper seat and four tiers to grow through
- Clearer visual tracking of pipeline value by stage
- A stronger mobile app and a much larger app marketplace
❌ Những gì bạn sẽ mất:
- The dialer, SMS, and automatic call summaries
- Under two-hour support replies on every plan
- Smart Views and one-screen outreach
📋 Cách chuyển đổi:
- Export leads, opportunities, and call logs from Close CRM
- Create your pipeline stages and custom fields in Pipedrive first
- Import, then connect a calling tool before you cancel the old system
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison looked at small businesses and mid-sized sales teams. We did not test call quality at scale, custom API builds, or enterprise contracts with negotiated pricing. Both products have limitations we could not measure in a short trial, including long-term data migration and admin overhead. If you manage 50 or more reps, weigh those points yourself before you decide.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Truyền động đường ống |
| 📊 Quản lý đường ống | Truyền động đường ống |
| 📞 Calling and Communication | Đóng CRM |
| ⚙️ Tự động hóa bán hàng | Cà vạt |
| 📈 Báo cáo | Truyền động đường ống |
| 🔌 Tích hợp | Truyền động đường ống |
| 👶 Dễ sử dụng | Truyền động đường ống |
| 🛟 Hỗ trợ | Đóng CRM |
| 🏆 Người chiến thắng chung cuộc | Truyền động đường ống |
🏆 NGƯỜI CHIẾN THẮNG: PIPEDRIVE
Pipedrive wins 5 of 8 categories, with a 4.3 rating against 3.0.
Phù hợp nhất cho: visual pipeline management, small businesses, field sales, and teams that want a user friendly interface on day one.
These are not really the same product. Pipedrive organises a sales process visually and lets you plug in whatever else you need.
Close CRM builds the phone into the CRM and charges for that convenience. For a team making a hundred calls a day, that trade is worth it.
For everyone else, Pipedrive costs less, connects to more, and takes less time to learn. That is why it takes the win here.
So sánh thêm về Pipedrive
Here is how Pipedrive lines up against other tools in the same bracket:
Pipedrive thắng nhờ: a $14 starting seat, a lighter setup, and a board reps understand without training
HubSpot thắng nhờ: a genuine free plan, native marketing tools, and a service desk on the same record
Pipedrive thắng nhờ: setup measured in hours, no admin headcount, and pricing you can read in one screen
Salesforce thắng nhờ: deep customisation, territory and forecasting controls, and a far larger partner network
Pipedrive thắng nhờ: sales-first reporting, email tracking on the deal, and stages designed for selling rather than tasks
CRM thắng lớn vào thứ Hai nhờ: flexible boards for non-sales work, colourful project views, and one system for the whole company
Pipedrive so với Freshsales CRM
Pipedrive thắng nhờ: marketplace depth, mobile offline access, and a cleaner deal board
Freshsales CRM chiến thắng nhờ: a free tier, a built-in phone on paid plans, and bundled chat for inbound leads
So sánh thêm về Close CRM
And here is Close CRM against its closest rivals.
Close CRM vượt trội nhờ: the dialer being included, faster human support, and a queue built for calling all day
HubSpot thắng nhờ: free entry, content and marketing features, and reporting across the whole customer journey
Close CRM vượt trội nhờ: outbound call volume, call transcription, and a workflow thợ xây aimed at reps
Keap thắng nhờ: invoicing and payments, appointment booking, and nurture campaigns for service businesses
Close CRM vượt trội nhờ: being a full CRM record, phone plus email in one thread, and pipeline reporting after the reply
Ngay lập tức thắng nhờ: inbox rotation at scale, warm-up tooling, and a lower cost per sending mailbox
So sánh Close CRM và Freshsales CRM
Close CRM vượt trội nhờ: dialer depth, transcription quality, and outreach automation that starts calls, not just emails
Freshsales CRM chiến thắng nhờ: a free starting tier, cheaper seats, and lead scoring included lower down the range
Câu hỏi thường gặp
Hệ thống CRM nào tốt hơn Pipedrive?
It depends on the job. Close CRM is better for phone-heavy outbound. HubSpot is better if you want marketing and a free tier in the same account.
What is the difference between Pipedrive and Cloze?
Pipedrive is a pipeline-first CRM you update deliberately. Cloze is a relationship assistant that builds contact history automatically from your email and calendar. Different jobs entirely.
Chức năng Close IO được sử dụng để làm gì?
Close IO is the former name of Close CRM. Inside sales teams use it to call, chữ, and email leads from one screen, then track the results.
Pipedrive có thể được sử dụng như một hệ thống CRM không?
Yes. It is a full CRM, holding contacts, deals, activity history, and reports. The visual board is simply how it presents that data.
What is better, HubSpot or Pipedrive?
HubSpot suits teams wanting marketing, sales, and service on one website record. Pipedrive suits small sales teams who want a cheaper, simpler board. Check both trials.
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