⚡ Nhận định nhanh:
- Chạy: Freshsales CRM starts at $9/user/month. Thryv starts at $244/month.
- Phù hợp nhất cho: Freshsales CRM suits sales teams tracking deals. Thryv suits a local doanh nghiệp nhỏ managing bookings and invoices.
- Điểm khác biệt chính: Freshsales is customer relationship management software built around a sales pipeline. Thryv software bundles CRM with a website builder and listings.
- Lựa chọn của chúng tôi: Freshsales CRM, rated 4.0 against Thryv’s 2.6 in our scoring.
These two tools get compared far more often than they should.
One is a sales CRM. The other is a việc kinh doanh hệ điều hành.
Freshsales CRM tracks leads, deals, and sales activities.
Thryv handles appointments, invoices, reviews, and your website.
The price gap between them is enormous, and so is the fit.
Toàn cảnh
This Freshsales CRM vs Thryv comparison covers pricing details, core features, and ease of use.
Của chúng tôi nhà văn spent hands-on time inside Thryv directly.
Notes on Freshsales come from Freshworks documentation and G2 reviews.
Every price below comes from our own CSV records, verified September 2026.
Freshsales CRM là gì?
Freshsales CRM is an AI-powered customer relationship management platform from Freshworks.
Nó được ra mắt vào năm 2016 với tư cách là sản phẩm chính thứ hai trong bộ sản phẩm Freshworks.
The software centralizes customer dữ liệu and gives you a full history of every touchpoint.
Sales teams use it to manage contacts, track deals, and log sales activities.
Freddy AI sits underneath, scoring leads and flagging deal risk.
Freshworks claims more than 67,000 customers worldwide across its products.
🏆 Người chiến thắng: Freshsales CRM
A sales-first CRM with Freddy AI built in. Phone, email, chat, and SMS live in one hộp thư đến. The 21-day free trial needs no credit card.
Bảng giá CRM Freshsales
Freshsales uses a tiered structure aimed at different business sizes.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Sự phát triển | 9 đô la/người dùng/tháng | Các nhóm nhỏ bắt đầu với CRM |
| Chuyên nghiệp | 39 đô la/người dùng/tháng | Các nhóm đang phát triển cần tự động hóa |
| Doanh nghiệp | 59 đô la/người dùng/tháng | Các nhóm lớn hơn với nhu cầu riêng biệt |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list an entry tier at $11/user/month and an Enterprise tier at $71/user/month, plus a free plan for up to 3 users. Our CSV records show $9, $39, and $59. We use the CSV figures in every table on this page. Check the vendor page before you buy.
Dùng thử miễn phí: 21 days on all tiers. No credit card required to create a new account.
Đảm bảo hoàn tiền: Freshworks does not publish a blanket refund window. Annual billing is prorated on cancellation.
📌 Ghi chú: Freshsales pricing has dropped sharply over the years. It now sits two to three times lower than earlier tiers. Extra Freddy AI credits and CPQ are billed as separate add ons.
Những lợi ích chính của Freshsales CRM
Here’s what makes Freshsales worth a look:
- Freddy AI scoring: Scores leads on behaviour and profile data. It also predicts deal risk and suggests the next best action to close.
- Visual pipeline: Kanban boards show deal progress at a glance. Bottlenecks are easy to spot before the quarter ends.
- Hộp thư đến hợp nhất: Phone, email, chat, and SMS marketing messages sit in one place. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 360-degree view: A single timeline of customer interactions across every channel. That same data feeds personalized marketing campaigns.
- Báo cáo depth: Around a dozen predefined sales reports, all customizable. AI insights help you measure team performance and forecast revenue.
- Truy cập trên thiết bị di động: Hệ điều hành iOS và Android app supports offline access and call logging. Useful for reps working away from a desk.
- Giá trị xứng đáng với số tiền bỏ ra: Reviewers call it excellent value, especially for small and medium sized businesses.
Những điều nhóm chúng tôi nhận thấy
Note: we have not logged extensive hands-on time inside Freshsales CRM yet. Everything above comes from Freshworks documentation and published user reviews. Capterra and G2 reviewers score the platform around 4.5/5, and the most repeated praise is the intuitive interface. The most repeated complaint is the opposite: cluttered navigation and slow page loading once you add records.
Ưu điểm và nhược điểm của Freshsales CRM
✅ Ưu điểm
- Freddy AI chấm điểm khách hàng tiềm năng, dự đoán rủi ro giao dịch và đề xuất các bước hành động tốt nhất tiếp theo.
- Built-in phone, email, chat, and SMS inside a unified inbox
- Dùng thử miễn phí 21 ngày, không cần thẻ tín dụng.
- 24/5 support on all plans via phone, chat, and email
- Giá trị tuyệt vời cho các doanh nghiệp vừa và nhỏ.
❌ Nhược điểm
- Cluttered navigation and slow loading times in daily use
- Around 385 integrations, fewer than older competitors offer
- Missing some functionality found in HubSpot and Salesforce
- Native connectors lean heavily toward other Freshworks products
Thryv là gì?
Thryv is a publicly traded SaaS company headquartered in Dallas, Texas.
It began as a conglomerate of Yellow Pages companies before pivoting to software.
Thryv software combines CRM with online reputation management for small businesses.
The company operates in 48 states and supports more than 50,000 local businesses.
That footprint covers the U.S., Canada, and Australia, with over 2,400 employees.
In June 2020 it reported $1.3 billion in revenue over twelve months.
Cái sân bóng đá is simple: reach more customers, stay organized, and get paid faster.
Runner Up: Thryv
A small business platform that bundles CRM, booking, invoicing, and a website builder. Listings sync across 50+ directories automatically.
Bảng giá Thryv
Thryv sells packages rather than per-seat tiers. Here are the pricing details we hold on record.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Trung tâm tiếp thị | 244 đô la/tháng | Listings, reviews, and campaigns |
| Keap | 299 đô la/tháng | Bundled sales and marketing automation |
Pricing verified September 2026.
⚠️ Pricing conflict flagged: Our research notes list Thryv starting at $20.00 per user per month with a free plan available. Our CSV records show $244/month and $299/month package pricing. We use the CSV figures throughout this page. Thryv quotes vary by location and bundle, so ask for a written quote.
Dùng thử miễn phí: Thryv does not run a self-serve trial. Access starts with a demo call.
Đảm bảo hoàn tiền: None published. Contracts and terms are set during onboarding.
📌 Ghi chú: Thryv packages carry a one time onboarding fee of $250. Budget for that on top of the monthly cost.
Những lợi ích chính của Thryv
Here’s where Thryv earns its keep:
- Trung tâm chỉ huy Thryv: A unified inbox pulling email, SMS, social messages, and web chats together. You respond from one screen instead of five apps.
- Thryv Business Center: Booking, CRM, and payments in one place. Automated scheduling lets clients book appointments 24/7, and typical users report a 61% lift in bookings.
- Thông tin địa phương được nâng cao: Business information syncs across 50+ listing sites, the directories that grew out of the Yellow Pages and Yahoo era.
- Cổng thông tin khách hàng: A secure space where customers schedule, pay, share documents, and view account information. Client portal estimates and invoices live here too.
- ThryvPay and e-signatures: A payment processor built for service businesses, plus digital document signing to get invoices settled sooner.
- Công cụ tạo website: Create a professional-looking site without a developer, then measure traffic in the same dashboard.
- Thời gian tiết kiệm được: Thryv reports users save an average of 20 hours per week by consolidating invoicing, scheduling, and document storage.
Here’s how that looks on the Thryv homepage.
Những điều nhóm chúng tôi nhận thấy
Our writer set up a Thryv account and worked through the booking, invoicing, and listings tools. Here’s what stood out:
Ưu điểm và nhược điểm của Thryv
✅ Ưu điểm
- Booking, invoicing, CRM, and website in one platform
- Automatic sync across 50+ listing sites
- 24/7 support access for every customer
- AI Response Tool drafts replies to reviews quickly
❌ Nhược điểm
- Package pricing sits far above standard CRM software
- $250 onboarding fee before you start
- No self-serve free trial or public price list
- Sales pipeline tools are thin for dedicated sales teams
So sánh tính năng
These two platforms overlap less than the category label suggests. Here are ten areas where the difference actually shows up in daily work.
| Tính năng | Freshsales CRM | Thryv |
|---|---|---|
| Giá khởi điểm | 9 đô la/người dùng/tháng | 244 đô la/tháng |
| Dùng thử miễn phí | ✅ 21 ngày | ❌ Chỉ là bản demo |
| Trí tuệ nhân tạo Trợ lý | ✅ Trí tuệ nhân tạo Freddy | ✅ Công cụ phản hồi AI |
| Visual Deal Pipeline | ✅ | ❌ |
| Đặt lịch hẹn | ❌ | ✅ |
| Lập hóa đơn và thanh toán | ❌ | ✅ ThryvPay |
| Bộ xây dựng nơi Mạng | ❌ | ✅ |
| Listings Management | ❌ | ✅ Hơn 50 trang web |
| Tích hợp | ✅ Around 385 | Giới hạn |
| Tốt nhất cho | Đội ngũ bán hàng | Các doanh nghiệp dịch vụ địa phương |
1. Lead Scoring and AI
Freshsales CRM: Freddy AI scores every lead on behaviour and profile signals, which lifts conversion rates by putting hot leads at the top. It also predicts which deals are at risk and recommends the next best action.
Thryv: The AI here points outward, not at your pipeline. Thryv’s AI Response Tool drafts replies to customer reviews so you can respond fast without writing each one yourself.
2. Contact and Customer Data
Freshsales CRM: Contacts carry a full timeline of customer interactions across email, calls, and chat. That 360-degree view is the backbone of the whole platform.
Thryv: Customer records sit alongside their bookings, invoices, and reviews. It’s less about deal history and more about service history for a repeat client.
3. Email Tracking and Messaging
Freshsales CRM: You can send personalized bulk emails and monitor activity on each one. Omnichannel reach covers WhatsApp Business, Facebook Messenger, and LINE from the same inbox.
Thryv: Social posting and messaging run through the same dashboard as marketing. Trigger-based email and chữ campaigns fire automatically after a booking or a missed appointment.
4. Tự động hóa bán hàng và quy trình bán hàng
Freshsales CRM: Sequences handle the repetitive follow-up so reps spend their hours selling. Automation rules move deals, assign owners, and trigger tasks without anyone clicking.
Thryv: Campaign analytics track how those automated messages perform. The automation is marketing-shaped rather than pipeline-shaped, so there is no deal stage logic behind it.
5. Lead Capture
Freshsales CRM: Web forms drop straight onto your website and push submissions into the CRM as new leads. Event tracking records what those visitors did before they filled the form.
Thryv: Market Builder shapes campaigns around a target customer profile in your service area. Capture leans on local search visibility rather than form logic.
6. AI Agents and Team Tools
Freshsales CRM: Smart AI agents handle routine queries and hand off to a human when the câu hỏi gets complex. Freshworks keeps expanding what these agents can do.
Thryv: TeamChat gives staff an internal channel next to the customer inbox. It’s a coordination tool for a small team on the move, not an AI agent.
7. Báo cáo và Phân tích
Freshsales CRM: Around a dozen predefined sales reports ship with the product, and all of them are customizable. The Freddy AI co-pilot adds forecasting on top of the raw numbers.
Thryv: Website analytics show traffic and enquiry sources for the site you built inside the platform. Sales forecasting is not part of the picture.
8. Tích hợp và Thị trường
Freshsales CRM: Around 385 integrations and apps are available today, covering Google, Microsoft 365, Slack, and Zoom. Integration with other Freshworks products like Freshdesk and Freshmarketer is tighter than with third-party technology.
Thryv: COMMENT services and listings sync are sold as managed add ons rather than open connectors. You get fewer places to plug in outside tools.
⚠️ Cảnh báo: Neither platform has a deep connector library. If your stack already runs on niche tools, check both marketplaces before you commit.
9. Support and Client Access
Freshsales CRM: Support runs 24/5 on every plan via phone, chat, and email. Freshdesk OMNI extends that into full service desk territory if you need it.
Thryv: Support runs 24/7. Billing and invoicing sit inside the client portal, so customers can pay and check documents without emailing you.
10. Định giá & Chi phí
Here’s the money side, using CSV figures for both.
| Cấp độ | Freshsales CRM | Thryv |
|---|---|---|
| Lối vào | Tăng trưởng — 9 đô la/người dùng/tháng | Trung tâm Marketing — 244 đô la/tháng |
| Giữa | Phiên bản Pro — 39 đô la/người dùng/tháng | Keap — $299/month |
| Đứng đầu | Doanh nghiệp — 59 đô la/người dùng/tháng | Báo giá tùy chỉnh |
| Setup fee | Không có | 250 đô la một lần |
Freshsales CRM: A five-person team on Growth pays $45 a month. Even Enterprise for five users lands under $300, and you can test the whole thing free for 21 days first.
Thryv: The entry package costs more per month than five Freshsales Enterprise seats. That buys a website, booking, payments, and listings, so compare it against your whole tool stack rather than against a CRM alone.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Ngân sách eo hẹp | Freshsales CRM | $9/user/month entry tier |
| Deal pipeline tracking | Freshsales CRM | Kanban boards and lead scoring |
| Đặt lịch hẹn | Thryv | 24/7 online scheduling |
| To get paid faster | Thryv | ThryvPay and client portal |
| Danh sách và đánh giá địa phương | Thryv | Syncs 50+ directories |
| To test before buying | Freshsales CRM | 21-day free trial, no card |
💰 Ngân sách của bạn
The gap here is not close. Thryv’s entry package costs more per month than a five-seat Freshsales Enterprise plan.
🔌 Bộ công nghệ của bạn
Already running Freshdesk or Freshmarketer? Freshsales slots in cleanly. Thryv expects to replace your stack rather than join it.
📞 Quy trình bán hàng của bạn
If reps chase deals through stages, you need a pipeline. If clients book a slot and pay, you need scheduling.
🎓 Trình độ kinh nghiệm của bạn
Freshsales reviewers call the interface intuitive but the navigation cluttered. Thryv assigns an onboarding specialist, which suits owners with no CRM background.
🆓 Dùng thử và bản demo miễn phí
Freshsales gives you 21 days to poke around on your own. Thryv routes you to a sales call before you see the product.
🛟 Các tùy chọn hỗ trợ
Thryv wins on hours with 24/7 coverage. Freshsales runs 24/5 across phone, chat, and email on every tier.
Hướng dẫn chuyển đổi
Already committed to one? Here’s what changes if you move.
🔄 Đang chuyển từ Freshsales CRM sang Thryv?
✅ Những lợi ích bạn sẽ nhận được:
- Online booking, invoicing, and payment collection
- Công cụ xây dựng trang web và danh sách địa phương được nâng cao.
- Review monitoring with AI-drafted replies
❌ Những gì bạn sẽ mất:
- Freddy AI lead scoring and deal risk alerts
- Kanban sales pipelines and sequences
- Around 385 integrations and the $9 entry price
📋 Cách chuyển đổi:
- Xuất danh bạ, giao dịch và ghi chú từ Freshsales dưới dạng CSV.
- Book the Thryv demo and confirm the onboarding fee in writing
- Have the onboarding specialist import records and set up your listings
🔄 Đang chuyển từ Thryv sang Freshsales CRM?
✅ Những lợi ích bạn sẽ nhận được:
- A far lower monthly bill and no setup fee
- Proper sales pipelines, sequences, and forecasting
- Freddy AI plus a 21-day free trial to test first
❌ Những gì bạn sẽ mất:
- Your website, booking calendar, and payment processing
- Automatic listing sync across 50+ directories
- The client portal and document signing
📋 Cách chuyển đổi:
- Export your client list and check your Thryv contract end date
- Line up replacements for booking, payments, and your site
- Start the Freshsales trial and import contacts before you cancel
Những điều mà bài đánh giá của chúng tôi chưa đề cập
This comparison focused on small and medium sized businesses. We did not test enterprise deployments, custom API work, or bulk licensing on either platform. Thryv quotes shift by location and bundle, so your number may not match ours. We also could not verify Thryv’s free plan against our own records.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Giá cả | Freshsales CRM |
| 🚀 Đặc điểm bán hàng | Freshsales CRM |
| 🤖 Công cụ AI | Freshsales CRM |
| 📅 Booking & Payments | Thryv |
| 🌐 Online Presence | Thryv |
| 🔌 Tích hợp | Freshsales CRM |
| 🛟 Support Hours | Thryv |
| 🏆 Người chiến thắng chung cuộc | Freshsales CRM |
🏆 NGƯỜI CHIẾN THẮNG: FRESHSALES CRM
Freshsales CRM wins 4 out of 7 categories.
Phù hợp nhất cho: Sales teams, growing SMBs, anyone already using other Freshworks products
Freshsales CRM takes it on rating, price, and sales depth. If your problem is tracking leads through stages, this is the obvious pick at $9 per user.
Thryv is not really competing for that job. It replaces a booking app, a payment tool, a website, and a listings service at once.
For a plumber or a salon owner drowning in admin, that bundle can justify the price. For a sales team, it does not.
So sánh thêm về Freshsales CRM
Here’s how Freshsales measures up against its closest rivals:
So sánh Freshsales CRM và HubSpot
Freshsales thắng nhờ: lower entry price, built-in phone and SMS, Freddy AI included on paid tiers
HubSpot thắng nhờ: a much larger app marketplace, deeper marketing tools, a genuinely usable free tier
So sánh Freshsales CRM và Zoho CRM
Freshsales thắng nhờ: cleaner lead scoring, faster setup, tighter link to Freshdesk
Zoho thắng thế nhờ: more customization, a broader business suite, cheaper multi-app bundles
So sánh Freshsales CRM và Pipedrive
Freshsales thắng nhờ: native calling and chat, AI insights, omnichannel messaging
Truyền động đường ống thắng nhờ: simpler pipeline UI, faster daily navigation, fewer menus to learn
So sánh Freshsales CRM và Salesforce
Freshsales thắng nhờ: cost per seat, time to launch, no admin specialist needed
Salesforce thắng thế nhờ: reporting depth, a far bigger partner network, complex territory management
So sánh thêm về Thryv
Thryv’s real rivals are all-in-one small business platforms:
Thryv thắng nhờ: hands-on onboarding, listings sync, 24/7 phone support
GoHighLevel thắng nhờ: agency white-labelling, funnel building, published transparent pricing
Thryv thắng nhờ: reputation management, website hosting, local search visibility
Keap thắng nhờ: automation branching, sales pipeline depth, email campaign controls
Thryv thắng nhờ: invoicing and payments, appointment booking, done-for-you setup
HubSpot thắng nhờ: free entry tier, reporting dashboards, integration count
Câu hỏi thường gặp
Freshsales có phải là phần mềm CRM không?
Yes. It is a cloud-based customer relationship management platform from Freshworks, built to manage sales, marketing, and customer interactions in one place.
Thryv có phải là một hệ thống CRM không?
Yes, though CRM is only part of it. Thryv bundles contact management with booking, invoicing, listings, and a website builder for small businesses.
Thryv có thuộc danh bạ điện thoại Yellow Pages không?
Thryv began as a conglomerate of Yellow Pages companies. It was formerly known as Dex Media and rebranded as Thryv Holdings, Inc.
Số lượng người dùng tối đa được phép trong gói miễn phí của Freshsales là bao nhiêu?
Published notes point to a free plan for up to 3 users. Our own records list paid tiers only, starting at $9 per user monthly.
Một chương trình CRM có giá bao nhiêu?
Entry CRM software runs roughly $9 to $40 per user monthly. All-in-one platforms like Thryv are quoted per business instead, starting at $244 monthly.
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