Freshworks có hệ thống CRM không?

Yes, Freshworks offers Freshsales CRM as part of its product suite. It integrates with other Freshworks products such as Freshdesk and Freshmarketer to streamline sales, service, and marketing workflows.

Freshworks có phải là một hệ thống CRM tốt không?

Users score Freshsales 4.5/5 on average across review platforms like Capterra and G2. It's considered an excellent value for small and medium-sized businesses that want AI-powered selling without enterprise-scale pricing.

Freshdesk có phải là một công cụ CRM không?

Freshdesk is a customer service helpdesk, not a CRM. The CRM product in the Freshworks suite is Freshsales, which focuses on sales activities, leads, and deals.

CRM có nghĩa là gì trong lĩnh vực bán hàng?

CRM stands for customer relationship management. In sales, it refers to software that helps sales teams track leads, deals, customer interactions, and pipeline activity in one centralized system.

CRM trong Freshworks là gì?

CRM in Freshworks refers to Freshsales, the AI-powered customer relationship management product. It centralizes customer data, automates sales workflows, and uses Freddy AI to score leads.

Zoho và Freshworks có phải là cùng một ứng dụng không?

No, Zoho and Freshworks are separate companies offering competing CRM and business software suites. They have different product lines, pricing, and target audiences.

Freshworks có phải là đối thủ cạnh tranh của Salesforce không?

Yes, Freshsales competes with Salesforce in the CRM space, particularly for small and medium-sized businesses. Salesforce is generally aimed at larger enterprises with deeper customization needs.

Một chương trình CRM có giá bao nhiêu?

CRM pricing typically ranges from $0 (free plans) to over $100 per user per month for enterprise tiers. Freshsales starts at $9 per user per month and Nutshell at $13 per user per month.

Dịch vụ CRM có giá bao nhiêu?

CRM service costs depend on plan tier and user count. Most providers charge per user per month. Freshsales and Nutshell both publish per-user pricing on their websites.

Nền tảng CRM số 1 là gì?

Salesforce is widely considered the largest CRM platform by market share. However, the best CRM depends on your business size and needs — Freshsales and Nutshell are strong options for SMBs.

Freshsales có những ưu điểm gì?

Freshsales advantages include Freddy AI lead scoring, a unified inbox with phone/email/chat/SMS, a free plan for up to 3 users, and a 21-day free trial with no credit card required.

FreshSales có dễ sử dụng không?

Many G2 reviews praise the intuitive interface, though some users note cluttered navigation in larger accounts. Most teams can onboard within a few days, especially on the Growth plan.

FreshSales có miễn phí mãi mãi không?

Yes, the free plan is free forever for up to 3 users. Paid plans start at $9 per user per month for additional users and advanced features.

FreshSales có trụ sở ở đâu?

Freshsales is part of Freshworks, headquartered in San Mateo, California, with major operations in Chennai, India. The platform launched in 2016 as the second major Freshworks product.

Tóm lại, CRM là gì?

CRM, in a nutshell, is software that helps businesses manage customer interactions, track sales pipelines, and centralize customer data. It supports sales, marketing, and customer service teams.

Nền tảng Nutshell là gì?

The Nutshell platform is a cloud-based CRM designed for small to mid-sized B2B sales teams. It includes contact management, pipeline tracking, email marketing, and AI-assisted lead discovery tools.

CEO của Nutshell CRM là ai?

Nutshell is led by founder and CEO Joe Malcoun. The company is based in Ann Arbor, Michigan, and focuses on serving small and mid-sized businesses.

Tóm tắt ngắn gọn về CRM?

A CRM, short for customer relationship management, is software that organizes customer data, tracks sales activities, and automates workflows for sales and marketing teams.

CRM là gì, nói một cách đơn giản?

In simple words, a CRM is a digital address book on steroids. It tracks who your customers are, what they've bought, what they need, and helps your team follow up at the right time.

Nutshell trong lĩnh vực phần mềm là gì?

Nutshell in software refers to Nutshell CRM, an all-in-one customer relationship management platform built primarily for small to mid-sized B2B sales teams who want simplicity over complexity.

Nutshell được sử dụng ở đâu?

Nutshell is used by small and mid-sized businesses globally, primarily in B2B sales. It's popular among teams that need straightforward pipeline management and integrated email marketing.

Nutshell CRM đặt tại đâu?

Nutshell CRM is headquartered in Ann Arbor, Michigan, in the United States. The company serves customers worldwide through its cloud-based platform.

Phần mềm CRM nào đứng đầu?

Salesforce is generally considered the #1 CRM by market share. For small and medium-sized businesses, Freshsales and Nutshell are strong, more affordable alternatives.

Chương trình Nutshell là gì?

The Nutshell program is the company's CRM software. It includes contact management, sales pipeline tracking, email marketing, web forms, and team collaboration tools.

Where is nutshell CRM based?

Nutshell CRM is based in Ann Arbor, Michigan. It serves small to mid-sized B2B sales teams across the United States and internationally.

Nutshell có phải là một công ty tốt không?

Nutshell has positive reviews for product simplicity, free data migration, and live support on every plan. Some users have noted email attachment handling could be improved.

Tóm tắt nội dung cuốn sách "Nutshell" là gì?

This question refers to the novel 'Nutshell' by Ian McEwan, which is unrelated to Nutshell CRM. They share a name only — the book and the CRM software are different things.

Phần mềm CRM thường có giá bao nhiêu?

A typical CRM costs between $10 and $100 per user per month, depending on the plan tier. Free plans exist for very small teams, while enterprise plans can exceed $100 per user per month.

Mua một phần mềm CRM có giá bao nhiêu?

Most CRMs are subscription-based, not one-time purchases. Expect to pay monthly per user. Freshsales starts at $9 per user per month and Nutshell at $13 per user per month.

Làm thế nào để tính toán chi phí CRM?

To calculate CRM cost, multiply the per-user monthly price by your number of users, then add any add ons or premium support fees. Don't forget data migration and onboarding costs if applicable.

Định giá B2B là gì?

B2B pricing refers to pricing models for business-to-business transactions, typically tier-based and per-seat. Both Freshsales and Nutshell use B2B per-user pricing structures common in CRM software.

Freshsales CRM so với Nutshell CRM: Phần mềm nào tốt nhất năm 2025?

bởi Fahim Joharder | Last updated May 2, 2026

Người thắng

4.0

Freddy AI Lead Scoring Built In
Góc nhìn khách hàng 360 độ
Hơn 385 tích hợp có sẵn
Built-in Phone, Email, Chat, SMS
Gói miễn phí dành cho tối đa 3 người dùng
21-Day Free Trial, No Card
Paid Plans from $9/user/month

HÃY THỬ XEM

Chạy lên

2.8

Drag-and-Drop Pipeline Boards
Unlimited Contacts, No Data Caps
Hơn 5.000 ứng dụng thông qua Zapier
VisitorIQ & ProspectorIQ Tools
Free Data Migration Included
Dùng thử miễn phí 14 ngày
Gói trả phí từ 13 đô la/người dùng/tháng

HÃY THỬ XEM

⚡ Quick Verdict:

Chạy: Freshsales CRM starts at $9/user/month vs Nutshell at $13/user/month.
Phù hợp nhất cho: Freshsales for AI-powered sales teams that want Freddy AI and a free plan. Nutshell for small B2B sales teams that want a simple, easy-to-learn CRM.
Điểm khác biệt chính: Freshsales bundles built-in phone, email, chat, and SMS in a unified hộp thư đến. Nutshell focuses on contact management, drag-and-drop pipelines, and free data migration.
Our pick: Freshsales CRM for most users — it offers more features, AI lead scoring, a free plan for up to 3 users, and a longer 21-day free trial.

Choosing between Freshsales CRM and Nutshell CRM comes down to one question.

Do you want an AI-powered platform with deep features?

Or a simple, easy-to-learn CRM built for small B2B teams?

Both tools manage customer data, deals, and sales activities.

But they serve different sales teams with very different needs.

This comparison breaks down pricing, features, and use cases to help you decide.

Toàn cảnh

This comparison covers pricing, features, and ease of use.

We also break down who each CRM software works best for.

Của chúng tôi nhà văn spent time with Nutshell CRM directly during this review.

Observations on Freshsales come from documentation, G2 reviews, and Capterra ratings.

By the end, you’ll know which CRM fits your việc kinh doanh.

Freshsales CRM là gì?

Freshsales CRM is an AI-powered customer relationship management platform.

It helps sales teams manage leads, deals, and customer data in one place.

The platform launched in 2016 as part of the Freshworks suite.

Freshsales includes Freddy AI for lead scoring and deal predictions.

It works for small and medium sized businesses across many industries.

Freshworks tuyên bố có hơn 67.000 khách hàng trên toàn thế giới sử dụng sản phẩm của họ.

Freshsales Freshworks CRM Review – Still Good?

Freshsales CRM

An AI-powered CRM for sales teams of all sizes. Get Freddy AI lead scoring, a unified inbox, and a 21-day free trial. No credit card required to start.

THỬ NGAY FRESHSALES →

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Bảng giá CRM Freshsales

Here’s what Freshsales costs in 2026. Pricing has dropped 2-3 times lower than before.

Kế hoạch	Giá	Tốt nhất cho
Miễn phí	Miễn phí (tối đa 3 người dùng)	Trying core CRM features
Sự phát triển	9 đô la/người dùng/tháng	Các nhóm nhỏ mới bắt đầu
Chuyên nghiệp	39 đô la/người dùng/tháng	Phát triển đội ngũ bán hàng
Doanh nghiệp	59 đô la/người dùng/tháng	Larger organizations

Pricing verified May 2026.

Dùng thử miễn phí: Yes, 21-day free trial across all paid tiers. No credit card required to create a new account.

Đảm bảo hoàn tiền: Freshsales does not offer a refund window after billing. The 21-day free trial is the main risk-free way to test paid features.

📌 Ghi chú: The free plan supports up to 3 users with most features included. The Growth plan at $9/user/month is excellent value for doanh nghiệp nhỏ just getting started with CRM software.

⚠️ Cảnh báo: Some Freshsales add ons cost extra beyond the base plan. Phone credits, additional bot sessions, and certain Freshworks products charge separately. Review the pricing page before you commit.

Những lợi ích chính của Freshsales CRM

Here’s what makes Freshsales worth considering:

Phi công phụ Freddy AI: Freddy AI scores leads, predicts deal risks, and suggests next best actions. It improves conversion rates by analyzing behavior and profile data.
Góc nhìn toàn diện 360 độ về khách hàng: Freshsales provides a complete timeline of every customer touchpoint. You see emails, calls, deals, and notes in one centralized record.
Giao tiếp tích hợp: Phone, email, chat, and SMS work inside a unified inbox. There’s no need to juggle separate tools for tiếp cận cộng đồng.
Quản lý quy trình trực quan: Kanban boards make deal stages easy to track at a glance. You can spot bottlenecks before they cost you revenue.
Tiếp thị Tự động hoá: Freshsales is tightly integrated with Freshmarketer for personalized marketing campaigns. Bulk emails and activity tracking work natively.
Tiếp cận đa kênh: Connect with customers via WhatsApp Business, Facebook Messenger, and LINE. The mobile app supports offline access and call logging.
Giá trị tuyệt vời so với số tiền bỏ ra: The Growth plan starts at $9 per user per month. Users score Freshsales 4.5/5 on Capterra and G2 review platforms.

What Our Team Noticed

Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information here is based on Freshsales documentation, G2 reviews, and Capterra ratings.

According to G2 reviews, the intuitive interface is frequently praised by new users. Many reviewers note Freshsales is easy to learn and quick to set up. However, some reviews mention the platform can feel slow at times. Cluttered navigation and slower loading times are common complaints in larger Freshsales accounts.

Ưu điểm và nhược điểm của Freshsales CRM

✅ Ưu điểm

Freddy AI chấm điểm khách hàng tiềm năng và dự đoán rủi ro giao dịch một cách tự động.
Built-in phone, email, chat, and SMS in a unified inbox
Free plan for up to 3 users with most features included
21-day free trial across all pricing tiers, no credit card required
24/5 support across all plans via phone, chat, and email

❌ Nhược điểm

Around 385 integrations is fewer than HubSpot or Salesforce
Khả năng kết nối hạn chế với các công cụ của bên thứ ba bên ngoài Freshworks.
Some users report cluttered navigation and slower loading times
Lacks some advanced features compared to HubSpot and Salesforce

Nutshell CRM là gì?

Nutshell CRM is a cloud-based customer relationship management platform.

It targets small to mid-sized B2B sales teams who want simplicity.

Nutshell focuses on contact management, calendar sync, and pipeline tracking.

The CRM software includes web forms, email marketing, and Công cụ AI.

It avoids complex features in favor of an easy-to-use interface.

In 2025, Nutshell was recognized as a top choice for small B2B teams.

Nutshell CRM

A simple, all-in-one CRM for small B2B sales teams. Get drag-and-drop pipelines, free data migration, and live support on every plan. Try it free for 14 days.

TRY NUTSHELL NOW →

ĐỌC TOÀN BỘ BÀI ĐÁNH GIÁ →

NUTSHELL TUTORIAL →

Bảng giá CRM tóm tắt

Nutshell plans are sold per user per month. Here’s the full breakdown.

Kế hoạch	Giá	Tốt nhất cho
Sự thành lập	13 đô la/người dùng/tháng	Single user or small businesses
Sự phát triển	25 đô la/người dùng/tháng	Teams adding personal email sequences
Chuyên nghiệp	42 đô la/người dùng/tháng	Multiple pipelines and territories
Việc kinh doanh	59 đô la/người dùng/tháng	Full reporting suite and kiểm toán nhật ký
Doanh nghiệp	79 đô la/người dùng/tháng	Larger B2B teams and integrations

Pricing verified May 2026.

Dùng thử miễn phí: Yes, 14-day free trial for new users. No credit card required.

Đảm bảo hoàn tiền: Nutshell does not publish a refund policy. The 14-day trial is the main way to test the platform risk-free.

📌 Ghi chú: Every Nutshell plan comes standard with unlimited contacts and no data limits. Free data migration and free live support are included on every tier — that’s rare in this category.

⚠️ Cảnh báo: The Foundation plan at $13 per user per month covers basic contact management only. If you need email sequences, multiple pipelines, or the full reporting suite, you’ll need Growth or higher.

Dùng thử Nutshell CRM MIỄN PHÍ

Những lợi ích chính của Nutshell CRM

Here’s what makes Nutshell worth considering:

Giao diện dễ sử dụng: Nutshell has a minimal learning curve compared to other CRMs. Most users are productive within days, not weeks.
Quản lý quy trình trực quan: Drag-and-drop boards make sales activities easy to track. View pipelines as Board, List, Map, or Chart.
Công cụ tiếp thị tích hợp sẵn: Email marketing, landing pages, and web forms work without paid add ons. Drip campaigns and bulk email are included.
Lead Discovery Tools: ProspectorIQ helps find new leads and VisitorIQ identifies companies visiting your website. These tools surface potential customers automatically.
Tích hợp rộng rãi: Nutshell connects with Google Workspace, Microsoft 365, Outlook, and Slack. Over 5,000 additional apps work via Zapier.
Di chuyển dữ liệu miễn phí: Nutshell migrates your data for free on all plans. Most competitors charge premium fees for this kind of help.
Live Support on Every Plan: Live chat and email support are included for all customers. Enterprise users get priority support response times.

Dùng thử Nutshell CRM MIỄN PHÍ