Salesforce vs Freshsales CRM: Which is The Best in 2025?

You’re looking for a CRM.

That’s a Customer Relationship Management tool. 

It’s confusing, right?

You don’t want to waste money on the wrong one. 

Don’t stress! We’re going to break down Salesforce vs Freshsales CRM in simple terms.

We’ll make it easy to understand.

Let’s find the right CRM for you.

Overview

We’ve spent considerable time exploring both Salesforce and Freshsales CRM.

This comparison is based on hands-on testing.

Feature analysis and real-world user feedback ensure a practical and insightful look at each platform’s strengths and weaknesses.

What is Freshsales CRM?

Now, let’s talk about Freshsales CRM.

It’s a simpler, easier-to-use CRM. It’s great for smaller businesses.

It aims to make sales processes smoother.

Think of it as a user-friendly sales tool.

Also, explore our favorite Freshsales CRM alternatives…

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

Freshsales CRM offers four pricing tiers:

• Growth + 500 Marketing Contacts: $9/user/month.
• Pro + 500 Marketing Contacts: $39/user/month.
• Enterprise + 500 Marketing Contacts: $59/user/month.

What is Salesforce?

Okay, let’s talk Salesforce. It’s a big name in CRM.

Think of it as a super-powered tool.

It helps businesses manage customer relationships. It does a lot. Really, a lot.

Also, explore our favorite Salesforce alternatives…

Key Benefits

• Industry leader: Salesforce dominates the CRM market for a reason.
• Highly customizable: Tailor Salesforce to fit your exact needs.
• Massive ecosystem: Integrate with thousands of apps and services.
• Scalable solution: Grow your business without outgrowing your CRM.

Pricing

Salesforce offers a variety of plans to fit your budget:

• Starter Suite: $25/user/month.
• Pro Suite: $100/user/month.
• Enterprise: $165/user/month.
• Unlimited: $330/user/month.
• Einstein 1 Sales: $500/user/month.

Feature Comparison

Let’s dive into the core features.

We’ll explore key differences between Freshsales and Salesforce, helping you choose the right CRM solution for your needs.

1. User Interface and Ease of Use

• Salesforce CRM:
  • Offers a highly customizable interface.
  • It can be complex for new users.
  • The learning curve is steep.
  • Salesforce sales cloud is extremely customizable.
• Freshsales CRM:
  • Prioritizes a user-friendly design.
  • Simple and intuitive navigation.
  • Quick setup and adoption.
  • Freshsales offers a clean interface.

2. Sales Automation and Workflow

• Salesforce provides:
  • Advanced automated workflow capabilities.
  • Extensive customization for complex processes.
  • Powerful automation for large sales teams.
  • Sales cloud has complex automation.
• Freshsales provides:
  • Simplified automation for common tasks.
  • Easy-to-use workflow builder.
  • Good for automating routine sales activities.

3. Lead Management and Lead Scoring

• Salesforce CRM:
  • Offers robust lead management and scoring.
  • Highly customizable scoring rules.
  • Advanced lead tracking and analysis.
  • Salesforce provides in-depth lead scoring.
• Freshsales CRM:
  • Provides solid lead management and scoring.
  • AI-powered lead scoring features.
  • Simple lead tracking and assignment.

4. Reporting and Analytics

• Salesforce CRM:
  • Delivers comprehensive reporting and analytics.
  • Customizable dashboards and reports.
  • Make data-driven decisions with advanced analytics.
  • Powerful insights for strategic planning.
• Freshsales CRM:
  • Offers standard reporting and analytics.
  • Pre-built reports for common metrics.
  • Good for basic sales performance tracking.

5. Integrations and Ecosystem

• Salesforce CRM:
  • Has a vast ecosystem of integrations.
  • Connects with numerous third-party apps.
  • Extends functionality with AppExchange.
  • Good sales and marketing integration.
• Freshsales CRM:
  • Provides essential integrations.
  • Connects with key business applications.
  • Growing integration library.

6. Customer Support

• Salesforce CRM:
  • Offers various support options.
  • Extensive online resources and community.
  • Paid support plans for enterprise users.
• Freshsales CRM:
  • Provides responsive customer support.
  • Offers email, chat, and phone support.
  • Good support for small businesses.

What to Look For When Choosing CRM Software?

• Consider your sales pipeline needs.
• Evaluate your marketing and sales alignment.
• Assess sales automation requirements.
• Check for CRM system scalability.
• Determine necessary crm software integrations.
• Compare Freshsales and Salesforce features.
• Factor in the total cost of ownership.
• Explore if a free CRM or free trial is sufficient.
• Decide if you need an all-in-one CRM or a specialized sales CRM.
• See if the crm offers robust lead scoring.
• Compare hubspot crm, zoho crm, freshsales vSalesforcece.
• Determine if you need a feature-rich crm or a simple solution to streamline processes.

Final Verdict

So, which one wins? It depends on your needs.

For big companies wanting a powerful suite, Salesforce is the top choice.

It does almost everything. But it’s pricey and complex.

If you’re a small or medium business, Freshsales CRM is a great salesforce alternative. It’s

Plus, it has the features most businesses need. We’ve

We focused on what matters: ease of use, features, and cost. 

Pick what fits your business best. You can’t go wrong if you choose based on your needs.

More of Freshsales CRM

Here’s a brief comparison of Freshsales CRM with these software solutions:

• Freshsales CRM vs Gohighlevel: Freshsales CRM focuses on AI-driven sales automation and pipeline management, while GoHighLevel is a broader platform offering extensive marketing, sales, and agency automation features.
• Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
• Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
• Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
• Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
• Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
• Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
• Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
• Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
• Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
• Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
• Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
• Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.

More of Salesforce

Here’s a brief comparison of Salesforce with these software solutions:

• Salesforce vs Gohighlevel: Salesforce is an enterprise-level CRM with extensive customization, ideal for large organizations, whereas GoHighLevel offers an all-in-one marketing and sales platform, often favored by small businesses and agencies.
• Salesforce vs Pipedrive: Salesforce is a comprehensive, highly customizable CRM for sales, marketing, and service, while Pipedrive focuses on intuitive visual sales pipeline management for streamlined sales processes.
• Salesforce vs Keap: Salesforce offers a vast, customizable CRM ecosystem for businesses of all sizes; Keap provides integrated sales and marketing automation, particularly strong for smaller firms.
• Salesforce vs ActiveCampaign: Salesforce is a broad, enterprise-grade CRM with powerful sales automation, whereas ActiveCampaign excels in marketing automation, email campaigns, and customer journey visualization.
• Salesforce vs Hubspot: Salesforce emphasizes deep customization and robust reporting for complex business needs, while HubSpot offers an integrated suite of marketing, sales, and service tools with a more user-friendly interface.
• Salesforce vs Clickfunnels: Salesforce is a comprehensive CRM for managing customer relationships and sales; ClickFunnels is specifically designed as a sales funnel builder to guide customers through a conversion path.
• Salesforce vs Folk: Salesforce is a highly scalable, feature-rich CRM for complex operations and large enterprises; Folk provides a simpler, collaborative contact management and relationship-building tool.
• Salesforce vs Instantly: Salesforce is a broad CRM platform that covers various aspects of customer management; Instantly specializes in automated cold email outreach and lead generation for targeted campaigns.
• Salesforce vs ClickUp: Salesforce is a dedicated, powerful CRM for managing customer interactions and sales processes; ClickUp is a versatile work management platform that includes CRM functionalities within its broader project management tools.
• Salesforce vs Monday: Salesforce is a robust CRM with extensive data models for complex workflows across diverse industries; Monday CRM offers highly customizable visual workflows and is often used by companies already on Monday.com for project management.
• Salesforce vs Capsule: Salesforce is an enterprise-grade CRM suitable for large organizations with complex needs; Capsule CRM is a simpler, user-friendly CRM, ideal for small to medium-sized businesses focused on core contact and sales tracking.
• Salesforce vs Insightly: Salesforce provides a comprehensive, highly customizable CRM for diverse business needs; Insightly offers a versatile CRM with integrated project management, often favored by small to mid-sized businesses for its ease of use.
• Salesforce vs Zendesk: Salesforce is a comprehensive CRM that covers sales, marketing, and customer service; Zendesk is a specialized customer service platform designed for ticketing, support, and omnichannel customer interactions.

Frequently Asked Questions