⚡ Szybki werdykt:
- Wycena: SugarCRM starts at $59 per user per month. Monday CRM ceny zaczynają się od 9 USD/użytkownika/miesiąc.
- Najlepiej dla: SugarCRM suits manufacturing and distribution firms with complex account needs. Monday CRM suits small businesses and sales teams that also handle projects.
- Kluczowa różnica: SugarCRM is a deep customer relationship management suite with sales, marketing and service arms. Monday CRM sits on top of a work management platform.
- Nasz wybór: Monday CRM for most buyers, because its core features cost far less per user and setup takes days instead of months.
The cheaper CRM here is not the weaker one.
SugarCRM costs roughly six times more per user than Monday CRM.
But price is the smallest gap between these two.
SugarCRM is built for complex sales, marketing and service operations.
Monday CRM is built for teams juggling deals and projects at once.
Przegląd
This SugarCRM vs Monday CRM comparison covers pricing, core features and ease of use.
It also breaks down which company each crm platform actually fits.
Nasz pisarz spent hands-on time inside SugarCRM directly.
Notes on Monday CRM come from its documentation and G2 reviews.
By the end, you will know which crm software fits your biznes.
Czym jest SugarCRM?
SugarCRM is a customer relationship management suite for sales, marketing and service.
It breaks into three arms: Sugar Market, Sugar Sell and Sugar Serve.
Sugar Market handles marketing automatyzacja, SEO and social posting.
Sugar Sell covers Salesforce automation, reports and product management.
Sugar Serve adds smart routing, case tracking and a unified console.
The company started as an open source crm and still favours flexible hosting.
Its 2026 poziom is “Precision Selling”, which blends CRM and ERP data for guided selling.
SugarCRM
A deep crm platform for relationship-driven B2B teams. Strong in manufacturing, wholesale and distribution. Ten user minimum applies.
Cennik SugarCRM
Here is what SugarCRM pricing looks like in 2026.
| Plan | Cena | Najlepsze dla |
|---|---|---|
| Standard | 59 USD/użytkownik/miesiąc | Core features for a first sales team |
| Zaawansowany | 85 USD/użytkownik/miesiąc | Advanced workflows and enhanced support |
| Premier | 135 USD/użytkownik/miesiąc | Enterprise level plans with premium support |
Pricing verified August 2026.
Bezpłatny okres próbny: No free trial and no free plan on most tiers. Demos run through the sales team.
Gwarancja zwrotu pieniędzy: None published. Contracts are usually annual, and rates drop when billed annually.
📌 Notatka: Every tier carries a ten user minimum. Ten users on Standard means about $590 per month before add-ons. Sugar Market is quoted separately, starting near $1,000 per month for 10,000 contacts.
⚠️ Pricing conflict: Public sources list Sugar Professional at $52 and Sugar Enterprise at $65 per user per month. Our CSV records $59, $85 and $135. We use the CSV figures above. Ask sales to confirm your quote before signing.
Kluczowe korzyści SugarCRM
Here is what makes SugarCRM worth a quote request:
- 360-stopniowy widok klienta: Every interaction across departments lands on one record. Sales, marketing and service teams see all the dane razem.
- Sztuczna inteligencja SugarPredict: Domain-specific AI predicts lead conversion and suggests the next best action. Sentiment analysis and predictive scoring sit inside seller workflows.
- Głęboka personalizacja: No-code tools cover custom fields, layouts and relationships. You can customize SugarCRM for very specific business needs.
- Zasięg globalny: Over 30 languages and multiple currencies suit firms expanding abroad. Geo mapping helps field reps plan territory routes.
- Deployment choice: On-premises, private cloud or public cloud hosting. The open-source heritage lets you decide where your data lives.
- Lower cost than Salesforce: SugarCRM reports rollout costs roughly 42% below Salesforce. That works out near 32% lower total cost of ownership.
- Praca automatyzacja: Sugar Serve routes cases automatically and tracks response times. Support tiers range from online support to full 24/7 global response.
The homepage sets the tone for that B2B focus.
Co zauważył nasz zespół
Our writer signed up for a SugarCRM walkthrough and spent several days inside the platform. Here is what stood out from that hands-on time:
Zalety i wady SugarCRM
✅ Zalety
- Modular design allows heavy customization without heavy coding
- Sales, marketing and service run on a single platform
- REST and SOAP APIs connect legacy and new systems
- Choice of on-premises, private cloud or public cloud hosting
❌ Wady
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks smaller teams from starting
- Customer service tools rate below Zendesk and Salesforce Service Cloud
- Deeper module changes need real software development help
Czym jest Monday CRM?
Monday CRM is the sales product built on the Monday work management platform.
The same engine also powers its project management software.
You start by creating boards for leads, deals and accounts.
Each board works like a smart spreadsheet with custom fields.
Monday obsługuje ponad 152 000 klientów w ponad 200 krajach.
Teams use it for sales, event planning, human resources and managing projects.
A mobile app keeps deals moving when reps are away from a desk.
🏆 Zwycięzca: Monday CRM
An affordable crm that doubles as a work management tool. Deals, tasks and project timelines live on one board.
Cennik CRM w poniedziałek
Monday CRM prices sit far below most crm prices in this category.
| Plan | Cena | Najlepsze dla |
|---|---|---|
| Podstawowy | 9 USD/użytkownik/miesiąc | Mała firma teams tracking contacts |
| Standard | 12 USD/użytkownik/miesiąc | Basic workflows and calendar integration |
| Zawodowiec | 19 USD/użytkownik/miesiąc | Time tracking, advanced reporting, sales performance dashboards |
Pricing verified August 2026.
Bezpłatny okres próbny: Yes. A 14-day free trial runs on paid plans with no card required at signup.
Gwarancja zwrotu pieniędzy: Monday publishes a 30-day refund window on annual purchases.
📌 Notatka: Seats are sold in blocks of three, so two team members still pay for three. The Basic plan ships with 5GB of file storage. An enterprise plan with custom pricing exists outside the three tiers above. A limited free version of the wider work management product covers two seats and three boards.
⚠️ Pricing conflict: Some sources quote the work management tiers instead, at $36, $42 and $72 per month for three users. Our CSV records the per-seat CRM rates of $9, $12 and $19. The pricing structure confuses plenty of new users, so check the seat count on the checkout page.
Kluczowe korzyści poniedziałkowego CRM
Here is why so many businesses land on Monday CRM:
- Szybka konfiguracja: Customizable templates get a pipeline running in just a few clicks. Most new users skip formal training entirely.
- Wiele widoków projektu: A kanban board, gantt chart view, timeline and calendar sit behind the same records. Switching views takes one click.
- Automation without code: A recipe-style builder handles reminders, stage changes and handoffs. These automation features come earlier than on most crm platforms.
- Real collaboration tools: A conversation panel sits on every item so people discuss work in context. Comments, mentions and file sharing keep everyone on the same page.
- Integrations that matter: Google Calendar, Google Sheets, Slack and Microsoft Teams connect natively. Over 50 third party integrations are available.
- Support and learning: 24/7 live chat backs every tier. A knowledge base, community forum and hundreds of video tutorials cover the rest.
- Niestandardowe pulpity nawigacyjne: Widgets show revenue, product performance and project progress at a glance. Advanced reporting arrives on Monday’s Pro plan.
The product page shows how those boards look in practice.
Co zauważył nasz zespół
Note: We have not had extended hands-on time with Monday CRM yet. The notes above come from published documentation, the pricing page and G2 reviews.
G2 reviews highlight the clean interface and quick onboarding. The same reviews flag the pricing structure as the most common complaint.
Zalety i wady Monday CRM
✅ Zalety
- Paid plans start at $9 per user per month
- Clean interface that most teams adopt without training
- Kanban, gantt and calendar views on the same data
- Live chat support runs 24 hours a day
❌ Wady
- Seat-block pricing structure confuses buyers at checkout
- Customization options can overwhelm a first-time admin
- Time tracking and advanced features sit behind the Pro tier
Porównanie funkcji
Ready for a closer look at SugarCRM vs Monday CRM? We compare the key features across eleven areas below, then finish with cost. Neither tool wins all the features outright.
| Funkcja | SugarCRM | Poniedziałkowy CRM |
|---|---|---|
| Cena wywoławcza | 59 USD/użytkownik/miesiąc | 9 USD/użytkownik/miesiąc |
| Bezpłatny okres próbny | ❌ | ✅ |
| Tablica Kanban | ❌ | ✅ |
| Wykresy Gantta | ❌ | ✅ |
| Wbudowane śledzenie czasu | ❌ | ✅ (Profesjonalista) |
| Automatyzacja marketingu | ✅ (Rynek cukru) | ❌ |
| Automatyzacja usług | ✅ (Sugar Serve) | ❌ |
| On-Premises Hosting | ✅ | ❌ |
| Minimalne wymagania użytkownika | Ten users | 3 seats |
| Najlepsze dla | Manufacturing and distribution | Small businesses and mixed sales or project teams |
1. Contact Management and Customer Data
SugarCRM: Records pull in email, calls, cases and orders across departments. That 360-degree view is the reason relationship-driven firms pick it. Account hierarchies handle parent companies and subsidiaries cleanly.
Poniedziałkowy CRM: Contacts live on a board you shape with custom fields. It is faster to set up but shallower on account structure. Deep hierarchy work needs manual linking.
2. Sales Automation and Guided Selling
SugarCRM: Sugar Sell adds guided selling prompts drawn from CRM and ERP data. SugarPredict scores which leads are likely to convert. Pipeline forecasts roll those numbers into revenue projections.
Poniedziałkowy CRM: Pipeline stages move by drag and drop, and each move can fire an action. Forecasting is simpler and based on deal value and stage. It reads sales performance well enough for a small sales team.
3. Marketing Automation and Landing Pages
SugarCRM: Sugar Market runs email campaigns, scoring and social posting from the same records. Marketing and service data feed straight back to sellers.
Kampania budowniczych also cover the pages those emails point to.
Poniedziałkowy CRM: There is no native marketing suite here. Campaigns run through connected tools like Mailchimp instead. This is the clearest gap in the platform’s feature set.
⚠️ Ostrzeżenie: Sugar Market is licensed separately from Sugar Sell. Adding it changes your SugarCRM cost substantially.
4. Automatyzacja przepływu pracy
SugarCRM: Automated sales workflows handle approvals, escalations and assignment rules. Advanced workflows can span sales, marketing and service teams. Setup usually involves an admin or a partner.
Poniedziałkowy CRM: Workflow automation uses plain-language recipes any team member can build. Basic workflows take under a minute. Complex branching logic is where it runs out of room.
5. Custom Workflows and Drag and Drop Builders
SugarCRM: Drag and drop workflows cover dashboards, layouts and record rules without code. New business modules still need software development skills. Many buyers hire a partner for this stage.
Poniedziałkowy CRM: Smart workflow automation suggests recipes based on how a board is used. Everything is visual, which suits software teams and non-technical staff alike.
6. Work Management and Project Views
Poniedziałkowy CRM: Deals and delivery work sit inside the same work management tools. Onboarding projects link straight to the closed deal. This is the strongest reason to pick it over a pure CRM.
The kanban board handles day-to-day task management for the same records.
SugarCRM: Project management tools are not part of the suite. Delivery work usually moves to a separate system after the deal closes.
7. Gantt Charts and Task Dependencies
Poniedziałkowy CRM: A gantt chart maps project timelines with task dependencies between items. Slipping one date shifts the rest of the chain automatically.
SugarCRM: No native gantt view exists. Calendar integration covers meetings and follow-ups, not project sequencing.
8. Dashboards, Reporting and Resource Planning
Poniedziałkowy CRM: Dashboard widgets track project progress, revenue and workload in one screen. An activity log records who changed what and when.
Workload views then show who has capacity for the next round of work.
SugarCRM: Reporting goes deeper on pipeline maths and territory analysis. Geo mapping plots accounts for field reps. Building a report takes more clicks than Monday needs.
9. Integrations and APIs
SugarCRM: REST and SOAP APIs connect legacy ERP and finance systems. Native connectors and third-party add-ons fill the rest. This is where it beats most rivals in manufacturing.
Poniedziałkowy CRM: The integrations centre lists over 50 apps, including Google Calendar, Google Sheets and Slack. Setup is point-and-click. Older on-premises systems are the weak spot.
10. Security, Deployment and Data Control
SugarCRM: Role-based permissions and field-level bezpieczeństwo are standard. The open-source heritage means you choose where records are stored.
Hosting choice is the part rivals rarely match.
Poniedziałkowy CRM: Cloud only, with rigorous security controls and guest access settings per board. Storage space starts at 5GB on Basic. There is no on-premises option.
11. Branding and AI Access
SugarCRM: Custom URLs let you serve the system under your own domain. Generative AI and sentiment analysis sit inside the record view.
Poniedziałkowy CRM: The Monday MCP server lets Asystenci AI read boards and update items directly. It is newer, and access depends on your plan.
12. Ceny i koszty
Here are the paid plans side by side, straight from each price list.
| Szczebel | SugarCRM | Poniedziałkowy CRM |
|---|---|---|
| Wejście | Standard: $59/user/month | Basic: $9/user/month |
| Średni | Advanced: $85/user/month | Standard: $12/user/month |
| Szczyt | Premier: $135/user/month | Pro: $19/user/month |
| Minimum Seats | Ten user minimum | 3 seats |
SugarCRM: The entry point is $590 per month once the ten user minimum applies. That buys sales, marketing and service depth you cannot get cheaply elsewhere. Rollout still costs about 42% less than Salesforce.
Poniedziałkowy CRM: Ten users on Pro costs $190 per month, under a third of SugarCRM’s entry tier. Rates drop again when billed annually. For most smaller teams, that gap decides the purchase.
Różne scenariusze
| Jeśli potrzebujesz… | Wybierać | Dlaczego |
|---|---|---|
| Napięty budżet | Poniedziałkowy CRM | Six times cheaper per seat |
| Marketing and service in one suite | SugarCRM | Sugar Market and Sugar Serve included |
| Deals plus delivery projects | Poniedziałkowy CRM | Boards handle both |
| ERP and legacy integration | SugarCRM | REST and SOAP APIs |
| Data stored on your servers | SugarCRM | On-premises hosting option |
| Setup this week | Poniedziałkowy CRM | Templates, no partner needed |
💰 Twój budżet
SugarCRM asks for roughly $590 per month before you log in. Monday CRM starts at $9 per seat, which suits businesses watching cash closely.
🔌 Twój zestaw technologii
Running an ERP or an older order system pushes you toward SugarCRM. If your stack is Google Workspace and Slack, Monday CRM connects in minutes.
📝 Twój proces sprzedaży
Long manufacturing deals with quotes and approvals fit SugarCRM’s guided selling. Faster transactional pipelines rarely need that much structure.
🎓 Twój poziom doświadczenia
SugarCRM rewards teams with an admin or a partner on hand. Monday CRM is the safer pick when nobody owns the system full time.
🆓 Bezpłatne wersje próbne i dema
Monday CRM lets you test the product before paying anything. SugarCRM runs guided demos instead, so budget a call with sales.
🛟 Opcje wsparcia
SugarCRM ranges from basic support on entry tiers up to 24/7 global cover, and it outranks Salesforce on customer experience ratings. Monday CRM gives every plan 24/7 live chat customer support.
Przewodnik po przełączaniu
Already running one of them? Here is what changes if you move.
🔄 Switching from SugarCRM to Monday CRM?
✅ Co zyskasz:
- A far lower bill and no ten-seat floor
- Kanban, gantt and calendar views for managing tasks
- Onboarding that most employees finish in a day
❌ Co stracisz:
- Sugar Market campaigns and Sugar Serve service features
- On-premises hosting and full data location control
- SugarPredict scoring and geo mapping for field reps
📋 Jak przełączyć:
- Export accounts, contacts and open deals to CSV
- Start a Monday CRM trial and pick a pipeline template
- Import the files, then rebuild your key workflows
🔄 Switching from Monday CRM to SugarCRM?
✅ Co zyskasz:
- Marketing, sales and service on a single platform
- Account hierarchies built for complex B2B structures
- API depth for ERP, finance and warehouse systems
❌ Co stracisz:
- Project views, resource planning and built-in time tracking
- Cheap seats for a research team or side department
- Same-week setup without outside help
📋 Jak przełączyć:
- Export each board, including files and activity history
- Book a SugarCRM demo and scope your modules
- Run migration with the Sugar team or a certified partner
Czego nie objęła nasza recenzja
This comparison focused on sales teams at small and mid-sized companies. We did not price Sugar Market’s contact tiers past the 10,000-contact entry point, and we did not test file storage limits at scale. Enterprise procurement, custom SLAs and multi-region hosting sit outside what we could check. If you are buying for 500 employees, treat these figures as a starting map rather than a final quote.
Ostateczny werdykt
| Kategoria | Zwycięzca |
|---|---|
| 💰 Cennik | Poniedziałkowy CRM |
| 🚀 Główne funkcje | SugarCRM |
| 📊 Głębokość raportowania | SugarCRM |
| ⚙️ Automation Setup | Poniedziałkowy CRM |
| 👶 Łatwość użytkowania | Poniedziałkowy CRM |
| 🔌 Integracje | Krawat |
| 📁 Zarządzanie projektami | Poniedziałkowy CRM |
| 🏆 Zwycięzca klasyfikacji generalnej | Poniedziałkowy CRM |
🏆 ZWYCIĘZCA: MONDAY CRM
Monday CRM wins 4 of 7 categories.
Najlepiej dla: Small businesses, mixed sales and project teams, and companies that want a working pipeline this week
These two products answer different questions. SugarCRM asks how deeply you need to model your business. Monday CRM asks how fast you need to start.
SugarCRM is the better fit for manufacturing, wholesale and distribution firms. Its marketing and service arms remove the need for two more subscriptions. The trade is cost, setup time and a real learning curve.
Monday CRM covers the standout features most teams actually use daily. It wins on price, speed and the fact that project work lives beside the pipeline. That combination is why it takes the top spot here.
Więcej informacji o SugarCRM w porównaniu
Here is how SugarCRM measures up against other crm alternatives:
SugarCRM wygrywa w następujących kategoriach: roughly 32% lower total cost of ownership, hosting you control, and code-light configuration for specific business needs
Salesforce wygrywa w następujących kategoriach: a far bigger app marketplace, a deeper partner bench, and more mature AI tooling
SugarCRM wygrywa w następujących kategoriach: ERP-grade integration, account hierarchy modelling, and on-premises deployment
HubSpot wygrywa w kategoriach: a usable free version, gentler onboarding, and stronger inbound marketing reporting
SugarCRM wygrywa w następujących kategoriach: full sales pipeline coverage, campaign tools inside the same suite, and forecasting built for revenue teams
Zendesk wygrywa w kategoriach: sharper ticket routing, better agent workspaces, and a stronger help-centre builder
SugarCRM wygrywa w następujących kategoriach: predictive lead scoring, multi-currency support across 30+ languages, and heavier customization
Insightly wygrywa w kategoriach: no seat floor, lighter admin load, and project tracking bundled with the CRM
Więcej informacji na temat poniedziałkowego CRM w porównaniu
Monday CRM competes with several project management platforms that added sales features:
Poniedziałkowy CRM vs. Pipedrive
Poniedziałkowy CRM wygrywa w kategoriach: project boards beside the pipeline, richer dashboards, and broader use across departments
Pipedrive wygrywa w kategoriach: a tighter sales-only workflow, stronger email sync, and simpler seat maths
Poniedziałkowy CRM vs. Kliknij w górę
Poniedziałkowy CRM wygrywa w kategoriach: a calmer interface, faster board setup, and cleaner mobile use
ClickUp wygrywa w kategoriach: more task management depth per dollar, docs built in, and a more generous entry tier
Poniedziałkowy CRM wygrywa w kategoriach: visual pipeline editing, quicker automation building, and better cross-team visibility
Zoho CRM wygrywa w następujących kategoriach: native email marketing, telephony features, and a cheaper path for pure sales use
Poniedziałkowy CRM kontra HubSpot
Poniedziałkowy CRM wygrywa w kategoriach: price per seat at scale, project delivery views, and flexible board structures
HubSpot wygrywa w kategoriach: content and email tooling, lead attribution, and a free tier that never expires
Neither product sells unlimited users on a flat fee, so model your seat count before comparing quotes.
Często zadawane pytania
Do czego służy SugarCRM?
It manages sales, marketing and service on one system. Mid-sized and large firms use it to track accounts, run campaigns and handle support cases.
Czy Monday jest narzędziem CRM?
Yes. Monday CRM is a dedicated sales product built on the same boards that power its project management tools, so pipelines and delivery work share one system.
Ile zazwyczaj kosztuje CRM?
Entry plans run from about $9 to $60 per seat monthly. Monday CRM starts at $9 and SugarCRM at $59, which spans most of that range.
Jakie są wady SugarCRM?
The ten-seat floor, higher cost and a steep learning curve. Deeper module changes need coding help, and service tooling trails dedicated helpdesk products.
Czy korzystanie z serwisu Monday.com jest bezpłatne?
A limited free tier covers two seats and three boards on the work management product. CRM pipelines need a paid plan after the trial ends.
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