Masz dość reaktywnego wsparcia IT, które Cię opóźnia?
LogMeIn Resolve obiecuje proaktywne podejście, dzięki któremu przejmiesz kontrolę.
Ale czy w roku 2025 rzeczywiście spełnia oczekiwania?
Many are asking: Can this platform streamline your support workflows and boost efficiency?
This LogMeIn Resolve review dives deep into its features, pricing, and real-world performance to help you decide if it’s the right solution to master your IT challenges this year.
Let’s explore if LogMeIn Resolve can be your key to seamless IT support.
Ready to streamline your IT support? 85% of users report improved efficiency with LogMeIn Resolve, and with plans starting at just $23/month, you can experience the power of unified remote access and support.
Czym jest LogMeIn Resolve?
Czy kiedykolwiek potrzebowałeś pomocy z komputerem lub telefonem?
LogMeIn Resolve is software that lets someone far away help you fix problems on your device.
It is like having a tech friend who can help you from anywhere!
Ta aplikacja pomaga firmom wspierać swoich pracowników i klientów w przypadku problemów technicznych.
Instead of going to someone’s office, the expert can connect to their computer or phone using LogMeIn Resolve.
GoTo Resolve supports remote access and support through a web browser without requiring downloads.
Oszczędza to czas i ułatwia uzyskanie pomocy.
The pricing for this software depends on how many people need to use it.
You might also hear it called GoTo Resolve, which is the same thing!
GoTo Resolve is an all-in-one Zarządzanie IT suite purpose-built for today’s IT support challenges and is primarily used by small and midsize businesses.
Kto stworzył LogMeIn Resolve?
LogMeIn Resolve is now under the GoTo family.
Początki firmy sięgają roku 2003, kiedy to w Budapeszcie założono firmę 3 am Labs.
Over the years, 3 am Labs became LogMeIn, Inc., and in 2017, it joined forces with Citrix’s GoTo products.
In 2022, the company rebranded as GoTo, bringing LogMeIn Resolve under its umbrella.
The company is continuing the original vision of easy and secure remote support.
Najważniejsze korzyści z LogMeIn Resolve
Oto kilka fajnych rzeczy, które LogMeIn Resolve może zrobić dla Ciebie i Twojego zespołu:
- Support team efficiency: It gives your support agents the tools they need to fix problems quickly, making everyone happier.
- Elastyczne ceny: The options fit different business sizes, so you don’t pay for more than you need.
- Dostęp bez nadzoru: This feature lets your team fix issues or apply updates even if the user isn’t at their computer.
- Ticket tracking: Every problem reported becomes a ticket, so nothing gets missed.
- Współpraca zespołowa: Jeśli agent potrzebuje pomocy, może łatwo zaangażować innego członka zespołu, aby szybciej rozwiązać trudne problemy.
- Faster resolution: With tools like remote control and screen sharing, your agent can see exactly what’s wrong and fix it quickly.
- Bezpieczeństwo measures: LogMeIn Resolve uses strong security measures to protect your data and your customers’ information.
- Zgodność urządzenia: Your support team can likely connect to the device and help, whether it is a Windows, Mac, Android, or iOS device.
- Zarządzanie scentralizowane: GoTo Resolve centralizes IT management tools, which saves costs and improves IT team productivity by addressing issues before escalation.
Best Features of LogMeIn Resolve
GoTo Resolve offers a smart way to handle tech problems for your organization.
This service is built to help you triage problems and fix issues quicker for all your clients.
It has many great features that robić managing hardware and software very simple.
Whether you use the desktop app or a browser, it gives you the support capabilities you need.
1. Mobile Device Management
Having mobile device support is very important today.
This feature lets you manage remote urządzenia like phones used by employees.
You can enable security settings or install an app without touching the phone.
It helps you keep the whole organization safe and connected.
2. Location Tracking
It is easy to lose track of hardware when people work from home.
This tool helps you find remote devices quickly if they go missing.
There is a high demand for this to stop theft and keep data safe.
It is one of the extra features that protects your company’s money.
3. Zarządzanie poprawkami
Keeping Windows and Prochowiec computers updated can be a hard task.
This feature lets you download and install updates for everyone at once.
It is a form of proactive support that stops bugs before they start.
You can see which remote devices need a file update from your screen.
4. Endpoint Protection
Endpoint protection acts like a digital shield for every computer in your service.
It helps you receive requests and fix them while keeping hackers away.
This tool makes sure that every connection to your clients is safe.
It is a powerful part of the all-in-one system.
5. Zero-Trust Security
This is one of the most advanced features for keeping data private.
It uses two-factor authentication to make sure only the right person gets in.
The system is limited so that even with a password, a hacker cannot steal everything.
It makes your tech support much stronger and more trusted.
6. Remote Execution
You can run a script or a task on a faraway computer with ease.
This lets you automate work so you don’t have to do it by hand every time.
It helps your team handle a big request from many employees at once.
You can do this right from the desktop app or the web console.
7. Built-in Antivirus
GoTo Resolve offers a way to stop viruses before they hurt your clients.
This endpoint protection stays on guard all day and night.
If it finds a bad file, it stops it from spreading to other remote devices.
It helps the whole organization stay healthy and fast.
8. Onboarding Center
The setup for new users is very fast and simple.
It helps new users learn how to use the service without a long wait.
The Onboarding Center shows you how to download the right tools.
This makes the start of your journey easy to use.
9. Potężne integracje
You can use Microsoft Teams to chat and solve problems.
Conversational ticketing lets you receive requests right inside the chat.
This helps you triage problems without switching between many apps.
It is a great way to keep employees happy and working.
10. Software Assets
Keeping track of every file and app on every computer is a big job.
This feature shows you exactly what is on all your remote devices.
It helps you see if someone needs to install new software.
Knowing your software assets helps with compliance and planning.
Wycena
GoTo Resolve provides a 14-day free trial with no credit card information required.
GoTo Resolve allows users to add more agents and devices for an extra fee during the billing stage.
All paid plans include 24/7 email, chat, and phone support.
GoTo Resolve offers flexibility and scalability, catering to the needs of small to mid-sized businesses and supporting remote work models.
| Nazwa planu | Koszt miesięczny (rozliczany rocznie) |
| rozrusznik | $23 |
| Wzrost | $44 |
| Zaawansowany | $63 |
| Kompletny | $75 |
Plusy i minusy
Zalety
Wady
Alternatywy dla LogMeIn Resolve
- Pobierz ekran:To prostsza opcja, skupiająca się na szybkim i łatwym udostępnianiu ekranu. Często chwalona za przejrzysty interfejs i łatwość obsługi w przypadku podstawowej pomocy zdalnej. Spróbuj tego.
- AnyDesk: This app is very small and runs very fast. It works great even if your internet is a bit slow.
- TeamViewer: This is a widely used platform recognized for its comprehensive set of remote support functionalities for various scenarios.
- Połączenie RealVNC: This one is perfect for very simple and direct access. It works well on many different types of computers.
- Splashtop: Focuses on high-performance remote access, often favored by creative professionals who need to stream demanding applications.
- Zdalny komputer: This is a budget-friendly option that saves you a lot of money. It is easy to set up for your home or office.
- ISL Online: This is a professional choice for big support teams. It is very stable and keeps your data very private.
- BeyondTrust: This is for large businesses that need high security. It has very advanced features to keep everything safe and locked.
LogMeIn Resolve Compared
Przyjrzeliśmy się funkcjom GoTo Resolve, ale jak wypada na tle innych wiodących rozwiązań do zdalnego dostępu? Oto krótki przegląd:
- GoTo Resolve vs TeamViewer: TeamViewer oferuje szeroką kompatybilność międzyplatformową i solidne sterowanie zdalne dla różnych urządzeń.
- GoTo Resolve vs AnyDesk: AnyDesk zapewnia szybkie połączenia o niskim opóźnieniu, idealne do szybkiej i wydajnej pracy zdalnej.
- GoTo Resolve kontra Splashtop: Splashtop to firma specjalizująca się w wydajnym przesyłaniu strumieniowym i ekonomicznych rozwiązaniach zaspokajających różnorodne potrzeby biznesowe.
- GoTo Resolve vs RemotePC: RemotePC charakteryzuje się stałym dostępem i dużymi możliwościami przesyłania plików pomiędzy wieloma platformami.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect kładzie nacisk na bezpieczne, bezpośrednie połączenia, bazując na wieloletniej tradycji VNC.
- GoTo Resolve vs ISL Online: Usługa ISL Online oferuje elastyczne wdrażanie w chmurze/lokalnie oraz zaawansowane funkcje współpracy wielosesyjnej.
- GoTo Resolve kontra BeyondTrust: BeyondTrust specjalizuje się w zarządzaniu dostępem uprzywilejowanym i bezpieczeństwie klasy korporacyjnej dla systemów krytycznych.
Osobiste doświadczenie z LogMeIn Resolve
Nasz zespół wsparcia technicznego niedawno wdrożył LogMeIn Resolve, co zauważalnie usprawniło nasze codzienne funkcjonowanie.
The transition was smooth thanks to the intuitive onboarding center.
Users appreciate GoTo Resolve for its ability to create tickets and track progress effortlessly.
- Bezproblemowy dostęp zdalny: The ability to access desktop and Android devices through the mobile app is a game-changer.
- Bezpieczeństwo: The zero-trust framework, requiring personal signature keys, gives us peace of mind.
- Zarządzanie zadaniami: Remote execution allows us to run scripts and automate routine tasks.
- Widoczność: Clear visibility into software assets has helped with compliance.
- RMM Tools: Proactive monitoring allows us to address issues before they escalate.
Ostatnie myśli
Deciding whether to go with GoTo Resolve (formerly GoTo Assist) depends on your needs.
It offers strong support capabilities to help you fix issues more quickly than before.
With tools like conversational ticketing through Microsoft Teams and Slack, your team can chat with users and solve problems fast.
The platform provides valuable online resources, including webinars and community support.
The free version allows up to three agents, making it great for small teams.
If you need more power, the paid plans (Basic and Standard) are billed annually.
Ready to transform your IT workflow?
Try LogMeIn Resolve today to simplify your support and keep your devices secure!
Często zadawane pytania
Co dokładnie robi LogMeIn Resolve?
GoTo Resolve is an all-in-one IT management suite purpose-built for today’s IT support challenges. It allows teams to remotely access and resolve problems on computers, mobile devices, and other endpoints.
Ile kosztuje LogMeIn Resolve?
GoTo Resolve offers two main pricing plans: Basic and Standard. The Basic plan is $79/month, and the Standard is $190/month when billed annually. A limited free package is also available.
Czy LogMeIn Resolve jest łatwy w użyciu?
Yes, LogMeIn Resolve is generally considered easy to use. It features an intuitive interface and a centralized console to simplify workflows. It also provides valuable online resources, such as webinars and community support.
Czy LogMeIn Resolve działa na urządzeniach mobilnych?
Absolutely! It offers a mobile app for agents and supports Android and iOS devices. It even allows technicians to view a mobile device’s camera to help with physical hardware issues.
Czy LogMeIn Resolve jest bezpieczny?
Yes. GoTo Resolve employs a zero-trust security model requiring users to create personal signature keys for access. This, combined with two-factor authentication, ensures that your remote sessions stay protected.
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