⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9/user/month. Folk CRM starts at $17.5/member/month.
- 다음과 같은 경우에 가장 적합합니다: Freshsales suits sales teams tracking deals. Folk suits small teams that want to build genuine connections.
- 주요 차이점: Freddy AI scores leads and flags deal risk. Folk keeps contact management simple instead.
- 저희가 선택한 제품: Freshsales CRM for most users, because it costs less per seat and covers more sales activities.
The cheaper tool is not always the weaker one.
Freshsales CRM costs about half what Folk CRM charges per seat.
Yet it ships with more crm features, not fewer.
Folk answers a different 질문 about customer relationship management.
It asks how you build real relationships, not how you forecast revenue.
That gap decides which app belongs in your 사업.
개요
This Folk vs Freshsales CRM comparison covers pricing, crm features, and ease of use.
또한 각 도구가 누구에게 가장 적합한지 분석해 보았습니다.
우리의 작가 spent hands-on time inside Folk directly.
Notes on Freshsales come from its documentation, pricing page, and G2 reviews.
By the end, you will know which crm software fits your team.
Freshsales CRM이란 무엇인가요?
Freshsales CRM은 영업, 마케팅 및 고객 상호 작용 관리를 위한 AI 기반 플랫폼입니다.
이 제품은 프레시웍스의 두 번째 주요 제품으로 2016년에 출시되었습니다.
The cloud-based tool centralizes customer data and every touchpoint in one record.
Sales teams get visual pipelines, lead scoring, and a shared 받은 편지함.
Freshworks says over 67,000 customers worldwide use its products.
Watch the walkthrough below before you decide.
🏆 우승: Freshsales CRM
A full sales platform with Freddy AI built in. Start a new account and test every tier free for 21 days.
Freshsales CRM 가격
Here is what Freshsales costs today. Three paid tiers, priced per user.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | CRM으로 시작하는 소규모 팀 |
| 찬성 | 사용자당 월 39달러 | 성장하는 영업팀에 필요한 인력 오토메이션 |
| 기업 | 사용자당 월 59달러 | 맞춤형 서비스를 제공하는 더 큰 팀 보고 필요함 |
Pricing verified August 2026.
무료 체험: 21 days on every tier, with no credit card required to create an account.
환불 보장: Freshworks does not publish a blanket refund window. Cancel before your renewal date to avoid the next charge.
📌 메모: A free plan for up to 3 users covers most core features. Freshsales pricing has dropped over the years and now sits two to three times lower than it once did, which is why it reads as excellent value for small and medium sized businesses.
⚠️ Pricing conflict flagged: Our research notes list the entry paid plan at $11/user/month and Enterprise at $71/user/month. Our verified CSV data lists $9 and $59. The tables in this review use the verified figures. Check the Freshsales website before you purchase, since add ons and billing terms change.
Freshsales CRM의 주요 이점
Freshsales를 살펴볼 만한 이유는 다음과 같습니다.
- Freddy AI scoring: Freddy AI scores leads on behavior and profile. It also predicts deal risk and suggests the next best action to close winning deals.
- 360도 고객 관점: Every record holds a full timeline of customer interactions. You see each email, call, and note in one place.
- 내장형 통신 기능: Phone, email, chat, and SMS sit inside a unified inbox. WhatsApp Business, Facebook Messenger, and LINE connect too.
- 시각적 판매 파이프라인: Kanban boards track deal progress. Bottlenecks show up before they cost you the quarter.
- Reporting depth: Around a dozen predefined sales reports ship ready to use. Each one is fully customizable for generating forecasts.
- Freshworks 통합: It ties into other Freshworks products like Freshdesk and Freshmarketer without extra setup.
- 모바일 접속: iOS와 기계적 인조 인간 app supports offline access and call logging on the road.
우리 팀이 발견한 점
Note: We have not had extended hands-on time with Freshsales CRM. The points above come from published documentation, the pricing page, and user reviews on G2 and Capterra, where the platform averages 4.5 out of 5.
Freshsales CRM의 장점과 단점
✅ 장점
- Growth plan starts at $9 per user per month
- 프레디 AI는 잠재 고객을 평가하고, 거래 위험을 예측하며, 최적의 다음 조치를 제안합니다.
- Built-in phone, email, chat, and SMS inside a unified inbox
- 모든 요금제에 대해 신용 카드 정보 없이 21일 무료 체험 가능
- 모든 요금제에 대해 전화, 채팅 및 이메일을 통해 연중무휴 24시간(주말 제외) 지원을 제공합니다.
❌ 단점
- Cluttered navigation and slow loading times
- Around 385 integrations is fewer than older rivals offer
- Missing some functionality found in HubSpot and 세일즈포스
Folk CRM이란 무엇인가요?
Folk is a lightweight CRM built around contact management, not quotas.
Its interface looks like a collaborative spreadsheet you already know how to read.
You organize contacts into groups instead of drowning in fields.
The tool is aimed at individuals and small teams who want real relationships.
People often compare it to other tools like Airtable and 개념.
Here is a closer look at how the app works day to day.
🥈 Runner Up: Folk CRM
The simplest way to organize contacts and follow up. Best for agency owners, founders, and partnerships work.
Folk CRM 가격
Folk charges per member. Here are the three tiers.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기준 | 회원당 월 17.5달러 | 단독 창업자 및 프리랜서 |
| 프리미엄 | 회원당 월 35달러 | Small teams sharing one contact base |
| 관습 | 회원당 월 70달러 | Agencies needing deeper controls |
Pricing verified August 2026.
무료 체험: 14 days. Folk uses a self-serve model, so you can explore features without pressure from sales reps.
환불 보장: None published. The trial is your test window, so use it before you purchase a full year.
📌 메모: There is no free plan. Every seat is billed, so a five-person team pays five times the listed rate.
⚠️ Pricing conflict flagged: Our research notes list Folk at $20 and $40 per user per month. Our verified CSV data lists $17.5 and $35. The table above uses the verified figures. Confirm on the Folk site before you buy.
Key Benefits of Folk CRM
Here is where Folk earns its keep:
- 마법의 들판: A custom field type that uses AI to fill in missing details. It cleans and enriches contact data before outreach.
- 크롬 확장 프로그램: Add contacts straight from LinkedIn without leaving your browser. The extension pulls names, companies, and job details.
- Inbox sync: Connect Gmail or Outlook to import contacts and email history. Folk merges duplicates so you stop tracking the same person twice.
- Group-based organization: You organize contacts into groups per project. Fundraising, hiring, and partnerships each get their own space.
- Mail merge outreach: Collaborative mail merge sends personalized bulk email. Shared templates keep a small team on message.
- Kanban pipeline: A visual board tracks deals without heavy setup. Most people get running in an afternoon.
- 다양한 사용 사례: It handles events, partnerships, and fundraising, not just sales.
우리 팀이 발견한 점
Our writer signed up for Folk and spent several days moving a real contact list into it. Here is what stood out:
The screenshots below show the same workflow inside the app.
Folk CRM Pros & Cons
✅ 장점
- Incredibly easy to learn, even if you have never used a CRM
- Magic Fields clean and enrich contact data automatically
- Works for multiple use cases like fundraising and event follow-up
- 크롬 확장 프로그램으로 클릭 한 번으로 LinkedIn에서 연락처를 추가하세요
❌ 단점
- No advanced reporting views for pipeline analysis
- 회의나 전화 통화를 자동으로 추적하지 않습니다.
- Reviewers report trouble importing emails and managing contact data
- Not built for larger sales teams or complex sales processes
기능 비교
Now let’s put both CRM tools side by side. We’ll walk through eleven areas, then finish with pricing.
| 특징 | 프레쉬세일즈 CRM | 포크 CRM |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 회원당 월 17.5달러 |
| 무료 플랜 | ✅ | ❌ |
| 무료 체험 | Loading... | 14일 |
| AI 어시스턴트 | ✅ 프레디 AI | ✅ 마법의 들판 |
| Built-in Phone Calls | ✅ | ❌ |
| 고급 보고 | ✅ | ❌ |
| 크롬 확장 프로그램 | ❌ | ✅ |
| 모바일 앱 | ✅ | ❌ |
| 통합 | Around 385 | Core tools only |
| 가장 적합한 대상 | Sales teams closing deals | Small teams building relationships |
1. 연락처 관리
프레쉬세일즈 CRM: Every contact record carries a complete history of each touchpoint. You get a 360-degree view of emails, calls, chats, and notes on one screen. That depth helps when several reps talk to the same person.
Folk CRM: Folk treats contacts like rows you can search, sort, and tag. You organize contacts into groups per project rather than one giant database. It is lighter, though the details you capture depend on what you type in.
2. 영업 파이프라인 관리
프레쉬세일즈 CRM: The visual sales pipeline uses Kanban boards to track deal progress. Sales sequences push each deal forward on a schedule you set. Stalled stages surface as bottlenecks before the quarter closes.
Folk CRM: Folk offers a Kanban-style board for its sales pipeline too. Setup takes minutes because there are fewer settings to configure. The trade-off is thinner deal data behind each card.
⚠️ 경고: Folk does not automatically log meetings or phone calls. If your pipeline depends on call activity, you will be entering that by hand.
3. Lead Tracking and Scoring
프레쉬세일즈 CRM: Freddy AI scores leads based on behavior and profile, which lifts conversion rates. It flags deal risk 일찍 and recommends the next best action. Event tracking and one-click phone round out the lead workflow.
Folk CRM: Folk tracks leads through simple statuses and reminders. There is no predictive scoring model behind it. You decide who matters, then set reminders so nobody slips.
4. Email Outreach and Automation
프레쉬세일즈 CRM: You can send personalized bulk emails and monitor activity on each one. Email 오토메이션 runs through sales sequences with branching steps. Open and click data feeds straight back into lead scores.
Folk CRM: Collaborative mail merge sends personalized bulk outreach from shared templates. Outreach is mostly email, with limited support for other channels. For a founder emailing 200 people, that is usually enough.
5. Company Records and Lead Capture
프레쉬세일즈 CRM: Web forms capture new leads and drop them into the right pipeline automatically. Companies link to their contacts and open deals. Collected data then powers personalized marketing campaigns.
Folk CRM: Company records sit alongside people records and stay easy to scan. You can search across companies and see who you know inside each one. There is no native web form to capture inbound leads.
6. AI Features: Freddy AI vs Magic Fields
프레쉬세일즈 CRM: Freddy AI works as a co-pilot across the whole platform. It drafts replies, scores leads, and answers questions about your customer data. The focus is on selling faster.
Folk CRM: Magic Fields point AI at your records instead of your inbox. Ask for a company size or a role, and the field fills itself. It is narrower, but it keeps contact data clean.
7. Social Selling and Multichannel Outreach
프레쉬세일즈 CRM: Omnichannel communication covers email, phone, WhatsApp Business, and Facebook Messenger. Smart AI agents can respond to routine questions on those channels. LINE is supported as well.
Folk CRM: Folk leans on LinkedIn for social selling. You add contacts from a profile and note where the conversation started. Messaging still happens outside the app.
8. Integrations, Chrome Extension and Add Ons
프레쉬세일즈 CRM: The marketplace lists around 385 integrations and add ons. You can integrate with Google, Microsoft 365, Slack, and Zoom out of the box. It links tightly to other Freshworks products such as Freshdesk and Freshmarketer. Native connectors to third-party apps are thinner than the count suggests.
Folk CRM: The Chrome extension is the headline integration. It pulls people from LinkedIn into a group in seconds. Gmail and Outlook sync brings email history across automatically.
9. Partnerships, Events and Multiple Use Cases
프레쉬세일즈 CRM: Freshsales is built for sales first. You can bend it toward partnerships or recruiting, but the fields and reports assume a deal cycle. That structure is helpful for revenue and heavy for anything else.
Folk CRM: This is Folk’s home turf. Fundraising, events, hiring, and partnerships each get a group with their own columns. For example, an agency can keep 40 partner conversations in one board. For temporary use cases like event follow-up, that flexibility beats a full sales CRM.
10. Reporting and Deal Tracking
프레쉬세일즈 CRM: Around a dozen predefined sales reports ship ready to edit. AI insights help with generating forecasts and tracking team performance. This is the clearest gap between the two products.
Folk CRM: Folk lacks advanced reporting views, which limits deeper analytics. You can filter a board and count what you see. Anything past that means exporting to a spreadsheet.
11. Support and Customer Service Tools
프레쉬세일즈 CRM: Support runs 24/5 on every plan via phone, chat, and email. Freshdesk OMNI extends the same record into service tickets. 보안 and access controls tighten as you move up tiers.
Folk CRM: Support is email-based with a help center behind it. There is no ticketing product attached. For a two-person team, that is rarely a problem.
12. 가격 및 비용
요금제를 나란히 비교해 보겠습니다.
| 층 | 프레쉬세일즈 CRM | 포크 CRM |
|---|---|---|
| 기입 | 성장: 사용자당 월 9달러 | Standard: $17.5/member/month |
| 중간 | 유료 서비스: 사용자당 월 39달러 | Premium: $35/member/month |
| 맨 위 | 기업용: 사용자당 월 59달러 | Custom: $70/member/month |
프레쉬세일즈 CRM: Growth at $9 per user is the cheapest entry point here by a wide margin. Reviewers on Capterra and G2 call it excellent value for small and medium sized businesses. Enterprise at $59 still lands under Folk’s top tier.
Folk CRM: Standard at $17.5 per member costs nearly double the Freshsales entry plan. Premium at $35 does undercut Freshsales Pro by $4. You are paying for simplicity rather than depth.
💡 꿀팁: Run both free trials at the same time with the same 50 contacts. Twenty-one days on one and fourteen on the other is enough to see which app you actually open each morning.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 최저 월 비용 | 프레쉬세일즈 CRM | $9 vs $17.5 entry price |
| 가장 빠른 설치 | 포크 CRM | Spreadsheet layout, no training |
| Lead scoring and forecasts | 프레쉬세일즈 CRM | Freddy AI plus real reports |
| Fundraising or event follow-up | 포크 CRM | Groups fit temporary use cases |
| Built-in calls and SMS | 프레쉬세일즈 CRM | Unified inbox, no add ons |
| LinkedIn-heavy prospecting | 포크 CRM | Chrome extension adds contacts fast |
💰 예산
Freshsales starts at $9 per user and offers a free plan for up to 3 users. Folk has no free tier, so a three-person team pays $52.50 a month before anything else.
🔌 사용 중인 기술 스택
Already running Freshdesk or Freshmarketer? Freshsales connects to other Freshworks products with almost no setup. If your day lives in Gmail and LinkedIn, Folk will feel closer to home.
📝 귀사의 영업 프로세스
Multi-stage deals with several reps on the same account need Freshsales. A founder chasing partnerships one message at a time needs less machinery than that.
🎓 귀하의 경험 수준
Folk is one of the easiest CRM tools to pick up cold. Freshsales has more power, though reviewers describe the navigation as cluttered at first.
🆓 무료 체험 및 데모
Freshsales gives you a 21-day free trial with no credit card required. Folk gives you 14 days and a self-serve signup with no sales call attached.
🛟 지원 옵션
Freshsales includes 24/5 phone, chat, and email support on every plan. Folk keeps support to email and documentation, which suits smaller teams.
전환 가이드
Already using one of these? Here is what changes when you move.
🔄 Switching from Freshsales CRM to Folk?
✅ 얻게 될 이점:
- A far simpler interface your team learns in one sitting
- A Chrome extension that adds contacts from LinkedIn 곧
- Groups that fit non-sales work like fundraising and events
❌ 잃게 될 것:
- Freddy AI lead scoring and deal-risk alerts
- Built-in phone, SMS, and the unified inbox
- Customizable sales reports and the mobile app
📋 전환 방법:
- Export contacts, companies, and deals from Freshsales as CSV files
- Create a new account in Folk and connect Gmail or Outlook
- Import each CSV into its own group, then set reminders for open deals
🔄 Switching from Folk to Freshsales CRM?
✅ 얻게 될 이점:
- Freddy AI scoring, deal-risk flags, and next-best-action prompts
- Phone, email, chat, and SMS inside one shared inbox
- Customizable reports plus a mobile app with offline access
❌ 잃게 될 것:
- Magic Fields and the spreadsheet-style editing view
- The LinkedIn Chrome extension for one-click capture
- The relaxed structure that suits partnerships and events
📋 전환 방법:
- Export each Folk group to CSV, keeping the group name as a tag column
- Start the 21-day free trial and map your fields during import
- Rebuild your pipeline stages, then turn on Freddy AI scoring
저희 리뷰에서 다루지 않은 내용
This comparison focused on individuals and small teams. We did not test bulk data migration at scale, custom API work, or security and compliance reviews that larger buyers run before signing. Enterprise contracts and negotiated pricing were also outside our scope. If you manage 50 or more seats, your priorities will differ from what we covered here.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 🚀 핵심 CRM 기능 | 프레쉬세일즈 CRM |
| 🤖 AI Assistance | 프레쉬세일즈 CRM |
| 📊 신고 | 프레쉬세일즈 CRM |
| 🔌 통합 | 프레쉬세일즈 CRM |
| 🛟 지원 | 프레쉬세일즈 CRM |
| 👶 사용 편의성 | 포크 CRM |
| 🎯 Multiple Use Cases | 포크 CRM |
| 🏆 종합 우승 | 프레쉬세일즈 CRM |
🏆 우승: FRESHSALES CRM
Freshsales CRM wins 6 out of 8 categories.
다음과 같은 경우에 가장 적합합니다: sales teams tracking deals, small and medium sized businesses on a budget, companies that want AI scoring without a big spend
These two products answer different questions. Freshsales is a sales engine. Folk is an address book with manners.
Freshsales takes the win because it costs less per seat and still covers phone calls, reporting, and automation. Both scored 4.0 in our ratings, so price and feature depth broke the tie.
Folk is genuinely better at one thing: keeping a human list of people you want to build genuine connections with. If your work is partnerships, fundraising, or agency business development, that matters more than a forecast chart.
For everyone else who needs a full customer relationship management platform, Freshsales is the safer purchase.
Freshsales CRM 비교 (더 보기)
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Freshsales가 다음 부문에서 승리했습니다: a $9 entry seat, built-in phone and SMS at every tier, tighter links to other Freshworks products
HubSpot이 다음 분야에서 우위를 차지했습니다: a much larger app marketplace, deeper marketing automation, stronger content and learning resources
Freshsales가 다음 부문에서 승리했습니다: a cleaner onboarding path, 24/5 support included on all plans, Freddy AI available lower down the tiers
Zoho CRM이 다음 항목에서 우위를 차지했습니다: a wider bundled product suite, more granular customization, lower cost at the top tier
Freshsales CRM vs 파이프드라이브
Freshsales가 다음 부문에서 승리했습니다: a free plan for up to 3 users, native calling and SMS, AI lead scoring at no extra cost
Pipedrive는 다음 항목에서 승리했습니다: faster pipeline setup, snappier page loads, a more focused deal-first layout
Freshsales가 다음 부문에서 승리했습니다: price at every tier, setup you can finish without a consultant, support included rather than sold separately
Salesforce가 다음 분야에서 우위를 점했습니다: unmatched customization, a vast partner network, reporting built for complex org structures
More of Folk CRM Compared
Here is how Folk compares with other CRM tools:
Folk는 다음에서 승리합니다: a spreadsheet layout anyone can read, the LinkedIn Chrome extension, groups for non-sales use cases
Pipedrive는 다음 항목에서 승리했습니다: deal forecasting, activity reminders tied to stages, far deeper reporting
민속 vs 캡슐 CRM
Folk는 다음에서 승리합니다: AI-powered Magic Fields, collaborative mail merge, a more modern editing view
Capsule CRM이 다음 항목에서 우위를 점합니다: a genuinely free starter tier, task management built in, longer track record with 소규모 사업 사용자
포크 vs 월요일 CRM
Folk는 다음에서 승리합니다: speed of setup, contact enrichment quality, a lighter learning curve for first-time CRM users
월요일 CRM 주요 성과: workflow automation, dashboards and charts, connecting sales work to wider project boards
자주 묻는 질문
Folk CRM이란 무엇인가요?
Folk is a lightweight contact management app for individuals and small teams. It looks like a shared spreadsheet and handles outreach, reminders, and simple pipelines across several use cases.
Freshsales는 CRM인가요?
Yes. Freshsales is the cloud CRM from Freshworks, launched in 2016. It manages contacts, deals, and campaigns, with Freddy AI scoring leads and suggesting next steps.
Folk는 좋은 CRM인가요?
It is good for relationship work and weak for sales analytics. Small teams love how fast it is to learn. Larger sales teams outgrow it quickly.
사람들은 얼마 정도 하나요?
Standard costs $17.5 per member each month. Premium is $35 and Custom is $70. A 14-day free trial lets you test before you pay.
프레쉬세일즈의 장점은 무엇인가요?
Low entry pricing, Freddy AI lead scoring, built-in phone and SMS, around 385 integrations, a 21-day free trial, and 24/5 support on every plan.
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