⚡ 간단 평가:
- 가격: 구리 CRM starts at $9/seat/month. Zoho CRM has a free version, then $10/month.
- 다음과 같은 경우에 가장 적합합니다: Copper CRM suits teams living inside Gmail and Google Calendar. Zoho CRM suits teams that want one unified platform.
- 주요 차이점: Copper is a Google Workspace CRM only. Zoho CRM connects to over 100 third party apps.
- 저희가 선택한 제품: Zoho CRM, for its free plan, wider feature set, and lower entry price.
The cheaper CRM software here is not the weaker one.
Zoho CRM costs less at every tier and still does more.
Copper CRM charges more for a much narrower job.
That job is running your sales process inside Google Workspace.
For some sales teams, that one thing is worth the premium.
This comparison shows you which group you fall into.
개요
This Copper CRM vs Zoho CRM comparison covers pricing, core features, and ease of use.
We also look at 오토메이션, reporting, and support options.
우리의 작가 spent hands-on time with Copper CRM directly.
Observations on Zoho CRM come from documentation, pricing pages, and G2 reviews.
By the end, you will know which crm system fits your 사업.
Copper CRM이란 무엇인가요?
Copper CRM is a sales crm built only for Google Workspace.
It launched in 2012 as a Gmail extension that killed manual 데이터 기입.
It grew into a full customer relationship management tool for Google users.
A Chrome extension puts the whole CRM inside your Gmail inbox.
You can create leads, companies, and tasks directly from Gmail and Google Calendar.
Copper says it serves over 30,000 CRM customers worldwide, including Google itself.
Here is a closer look at how the platform works day to day.
구리 CRM
The only CRM built around Gmail and Google Calendar. Records fill themselves from your email. Best for 소규모 사업체 already deep in Google products.
Copper CRM 가격 책정
Copper CRM pricing runs across four seat-based tiers. Here is the breakdown.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 기동기 | 좌석당 월 9달러 | Contact management only, no pipelines |
| 기초적인 | 좌석당 월 23달러 | 소규모 팀, 최대 2,500명의 연락처 |
| 전문적인 | 좌석당 월 59달러 | 워크플로우 오토메이션, 15,000 contact imports |
| 사업 | 좌석당 월 99달러 | Email sequence sending and full 보고 |
Pricing verified August 2026.
무료 체험: Yes. Copper offers a 14-day free trial for new users.
환불 보장: Copper does not publish a refund window. Cancel before renewal instead.
📌 메모: The Starter plan has no pipeline functionality. You get contact management and little else. Multiple pipelines and workflow automation start on the Professional plan, and email sequence sending is locked to the Business tier.
⚠️ Pricing conflict: The figures above are our verified rates and match annual billing. Copper’s own published monthly rates are higher: Basic $29, Professional $69, and Business $134 when paid monthly. Check your billing cycle at checkout before you commit.
Copper CRM의 주요 이점
Here is what makes Copper worth a look:
- Google Workspace 연동: Copper syncs emails, meetings, and contact details automatically. Nothing else on the market ties this tightly to Google Workspace, formerly G Suite.
- No manual data entry: Records populate themselves from your Gmail activity. New contacts appear without anyone typing them in.
- 시각적 파이프라인: You can create pipelines that track deals through custom stages. Drag a card to move a deal forward.
- 이메일 추적: Copper shows when someone opened your email and what they clicked. Email templates keep replies consistent across the sales team.
- 모바일 앱: The app logs calls and texts automatically. It stores every contact number and full activity history.
- Developer friendly API: Copper’s API is simpler to build against than HubSpot’s. Custom integration work costs less as a result.
- Transparent pricing: No hidden customization fees or surprise developer costs, unlike heavier CRM software.
우리 팀이 발견한 점
Our writer signed up for Copper and ran it alongside a live Gmail inbox for several days. Here is what stood out:
Copper CRM의 장점과 단점
✅ 장점
- Unmatched Google Workspace integration across Gmail, Google Calendar, and Google Drive
- Familiar interface that Google users pick up fast
- Automated emails send from your own Gmail account, so they read as personal
- User-friendly API that makes custom integration work cheaper
❌ 단점
- Expensive next to other CRMs with the same functionality
- Cannot be used natively by companies on Microsoft 365
- Contact management has been reported as unreliable, with contact information disappearing
- Marketing tools are clunky and run through an outside tool, Outfunnel
Zoho CRM이란 무엇인가요?
Zoho CRM is a customer relationship management platform for sales, marketing, and support teams.
It works as a central repository for customer data across your business operations.
30만 개 이상의 기업 Zoho CRM을 사용하세요 globally.
It handles omnichannel communication, so customer interactions arrive from multiple channels in one place.
Zia, its artificial intelligence layer, predicts the best times to reach a contact.
It also plugs into other Zoho tools for 회계, projects, and social media.
Here is the quick summary before we get into cost.
🏆 Winner: Zoho CRM
A full sales, marketing, and customer support suite in one system. The free version covers up to three users. Paid plans add Zia AI agents and unlimited integrations.
Zoho CRM 가격
Zoho CRM starts free and climbs in small steps. Here is the structure.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 무료 | $0 | Up to three users, basic lead and contact tracking |
| 기준 | 월 10달러 | Workflow rules, standard reports, sales forecasting |
| 전문적인 | 월 30달러 | Inventory management, website tracking, multiple pipelines |
| 프리미엄 | 월 40달러 | Larger sales teams needing advanced capabilities |
Pricing verified August 2026.
무료 체험: Yes. Paid tiers offer a trial, and the free version never expires.
환불 보장: Zoho runs a 45-day refund window on annual plans.
📌 메모: Annual subscribers can save up to 34 percent versus paying monthly. Paid plans also unlock unlimited integrations with third party software, while the free version caps you at basic functionality.
⚠️ Pricing conflict: Our verified figures above differ from Zoho’s public rate card, which lists four paid plans from roughly $14 to $52 per user, with Standard at $14 and Enterprise at $40 when billed annually. Zoho also sells Enterprise and Ultimate plans above these tiers. Confirm your region’s rate before you buy.
Zoho CRM의 주요 이점
Here is where Zoho CRM earns its place:
- Free version that works: Up to three users get real contact management, not a crippled demo. That covers a lot of 소규모 사업 필요.
- Lead generation on autopilot: Website forms and inbound emails create records automatically. Lead scoring then ranks who deserves attention first.
- Zia AI agents: Zia suggests the best contact times based on client behavior. It also powers ai features across analytics and forecasting.
- 심층 통합: Over 100 third party apps connect, including Zoom, Slack, Microsoft Teams, Google Chat, and Google Analytics. Telephony and email marketing tools plug in too.
- Workflow rules and macros: Rules run on simple if-this-then-that logic. Macros fire several sales activities at once.
- One suite, many jobs: Zoho Campaigns handles marketing campaigns and Zoho Social handles 소셜 미디어, all sharing the same customer data.
- Mobile app with card scanning: Scan a business card and it becomes a new lead. Real time notifications alert sales reps when a customer engages.
우리 팀이 발견한 점
Note: We have not had extended hands-on time with this platform yet. Everything above and below is drawn from Zoho’s documentation, its pricing pages, and public G2 and Capterra feedback. G2 reviews highlight the price-to-feature ratio as the main reason small businesses pick it.
Zoho CRM 장점 및 단점
✅ 장점
- Free plan for up to three users with no time limit
- Over 100 third party integrations, including Zoom, Slack, and Google Chat
- Zia AI predicts optimal contact times for sales outreach
- Customizable dashboards and modules that match your own sales processes
❌ 단점
- Steep learning curve once you move past the basics
- Free plan support arrives within one to two business days, not 곧
- Google Workspace sync is functional but shallower than Copper’s integration
기능 비교
Here is where the two products separate. We walk through nine features plus pricing, so you can match each one against how your team actually works.
| 특징 | 구리 CRM | 조호 CRM |
|---|---|---|
| 시작 가격 | 좌석당 월 9달러 | $0 free, then $10/month |
| 무료 플랜 | ❌ | ✅ |
| Google Workspace 연동 | ✅ 원어민 | ✅ Basic sync |
| Works with Microsoft 365 | ❌ | ✅ |
| 워크플로 자동화 | ✅ 전문가용 플랜 | ✅ Standard plan |
| 리드 스코어링 | ✅ | ✅ |
| 내장 AI | ❌ | ✅ 지아 |
| 타사 앱 | 제한된 | 100+ |
| 마케팅 캠페인 | Via Outfunnel add ons | ✅ 원어민 |
| 가장 적합한 대상 | Gmail 우선 영업팀 | Growing businesses on a budget |
1. Contact Management and Data Entry
구리 CRM: Records build themselves from your Gmail activity, which removes most manual data entry. The catch is reliability. Some users have reported glitches where contact information disappears from their accounts.
조호 CRM: It acts as one central store for customer data across sales, marketing, and service. Import is manual or automated through web forms, and the mobile app scans business cards into new contacts.
2. Sales Pipelines and Deal Management
구리 CRM: Customizable pipelines let you easily track opportunities and projects through custom stages. The visual board is the strongest part of the product. Just note the Starter plan has no pipelines at all.
조호 CRM: Deal management supports multiple pipelines on the Professional tier and above. Zoho also sells Bigin, a lighter product aimed at very small businesses that find the main platform heavy.
3. 워크플로 자동화
구리 CRM: Workflow automation removes repetitive steps and keeps the sales process moving without hand-holding. It sits behind the Professional plan, so the cheaper tiers give you limited features here.
조호 CRM: Workflow rules run on if-this-then-that logic and start on Zoho CRM’s Standard plan. Macros bundle several actions into one click, and marketing automation covers campaigns without extra software.
4. Automated Emails and Templates
구리 CRM: Automated emails go out from your own Google Workspace account, so they land as personal mail. That also makes them transactional, with no unsubscribe link. Email sequence sending is restricted to the Business tier.
조호 CRM: Mass emails and bulk emails ship natively, with Zoho Campaigns handling larger marketing campaigns. A landing page 건축업자 captures leads straight into the CRM without a separate tool.
⚠️ 경고: Because Copper’s automated emails send through Gmail, they inherit Google’s daily sending caps. High-volume outreach will hit those limits fast.
5. Lead Scoring and Lead Generation
구리 CRM: Lead scoring and activity tracking are built in, and email opens and clicks feed the picture. Every new lead created from an email keeps its full thread attached.
조호 CRM: Lead generation runs automatically through website forms and inbound email. SalesIQ adds live chat, so visitors on your site become leads during business hours without a rep chasing them.
6. Google Workspace Integration
구리 CRM: This is the whole reason Copper exists. The Chrome extension turns Gmail into your CRM, and Google Docs, Google Sheets, and Google Drive files attach to records without leaving the tab.
조호 CRM: It syncs with Gmail and Google Calendar and pulls in Google Analytics data, but the connection is a bridge rather than a home. Zoho also runs its own email client, domains, and document tools if you want to leave Google entirely.
⚠️ 경고: Copper cannot be used natively by companies on Microsoft 365. If half your company lives in Outlook, this is a dealbreaker rather than an inconvenience.
7. Task Automation and Team Collaboration
구리 CRM: You can automate tasks and build a task list against any record, then create tasks directly from Gmail or Google Calendar. Collaboration mostly happens in Google’s own tools rather than inside Copper.
조호 CRM: The Feeds panel gives internal teams instant messaging next to the records they are discussing. Community Spaces extends that to customers and partners, and real time notifications keep remote colleagues in sync.
8. Reporting, Analytics and AI
구리 CRM: Custom reporting lets you build your own sales reports from Copper data. There is no AI layer, so insight depends on the questions you already know to ask.
조호 CRM: Standard reports, dashboards, and pie charts come ready to use, and sales forecasting tracks annual goals against actuals. Zia works as a virtual 어시스턴트, surfacing real time insights and flagging accounts that have gone quiet.
9. Project Management and Support
구리 CRM: Pipelines double as light project management, which suits agencies tracking work for clients. Support runs through email and help documentation, with no phone line on lower tiers.
조호 CRM: Project Plus connects real project management to CRM records. Support tiers matter here: Classic covers email and live chat, Premium adds 24-hour help five days a week, and Enterprise support promises a one-hour response, 24/7.
10. 가격 및 비용
Cost is the clearest gap between these two products.
| 층 | 구리 CRM | 조호 CRM |
|---|---|---|
| 무료 | ❌ 14일 무료 체험만 가능 | $0, up to three users |
| 기입 | Starter, $9/seat/month | Standard, $10/month |
| 중간 | Basic, $23/seat/month | Professional, $30/month |
| 높은 | Professional, $59/seat/month | Premium, $40/month |
| 맨 위 | Business, $99/seat/month | Enterprise and Ultimate plans |
구리 CRM: The entry price looks fair until you learn the Starter plan cannot run a pipeline. Real sales work begins at $23, and the features most teams want sit at $59 or $99. Copper’s pricing is high next to other CRM software with the same functionality.
조호 CRM: A working free version, then $10 for automation that Copper charges $59 for. Higher tier plans stay under Copper’s mid tier, and annual billing cuts the bill further. That gap widens every seat you add.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 무료 시작점 | 조호 CRM | Free plan, no expiry |
| Gmail 워크플로 심층 분석 | 구리 CRM | CRM lives in your inbox |
| Marketing plus sales in one | 조호 CRM | Native campaigns and social |
| Mixed Microsoft and Google office | 조호 CRM | Copper는 Google에서만 제공합니다. |
| Fastest onboarding for Google users | 구리 CRM | Familiar interface, quick adoption |
| Room to grow into larger teams | 조호 CRM | Scales without a rebuild |
💰 예산
At five seats, Copper’s Professional plan costs roughly seven times Zoho’s Standard plan. If budget is the deciding factor, this is not a close call.
🔌 사용 중인 기술 스택
Copper only makes sense if your company runs on Google products end to end. Zoho connects to over 100 other tools, so it survives a stack change.
📝 귀사의 영업 프로세스
If reps work almost entirely from email, Copper removes the copy-paste tax. If your sales processes span calls, chat, and forms, Zoho handles those channels better.
🎓 귀하의 경험 수준
Copper is easier on day one because it looks like Gmail. Zoho’s interface is clean for beginners, but its many features create a steep learning curve later.
🆓 무료 체험 및 데모
Copper gives you 14 days to decide. Zoho lets you sit on the free version indefinitely, which is a fairer way to judge a crm system.
🛟 지원 옵션
Zoho’s free plan answers within one to two business days, while Enterprise support responds in an hour. Paid plans also include personalized onboarding, which shortens setup for teams without an admin.
전환 가이드
Already on one of these? Here is what changes if you move.
🔄 Switching from Copper CRM to Zoho CRM?
✅ 얻게 될 이점:
- A free tier and a much lower cost per seat
- Zia AI agents, native marketing campaigns, and inventory management
- Freedom from Google, including support for Outlook-based companies
❌ 잃게 될 것:
- The Chrome extension that runs your CRM inside Gmail
- Automatic record creation from every email you send
- The near-zero training time Google users enjoy with Copper
📋 전환 방법:
- Export contacts, leads, and opportunities from Copper as CSV files
- Open a free Zoho CRM account and map your fields during import
- Rebuild your pipelines, then connect Gmail and Google Calendar
🔄 Switching from Zoho CRM to Copper CRM?
✅ 얻게 될 이점:
- A CRM that opens inside your Gmail inbox all day
- Automatic syncing of emails, meetings, and files from Google Workspace
- A simpler screen that new sales reps learn in an afternoon
❌ 잃게 될 것:
- The free plan and roughly half your budget per seat
- Zia AI, forecasting dashboards, and native marketing tools
- Access to over 100 third party integrations
📋 전환 방법:
- Export your modules from Zoho CRM, one CSV per record type
- Start a 14-day Copper trial and install the Chrome extension
- Import your data, then rebuild automations on the Professional plan
저희 리뷰에서 다루지 않은 내용
This comparison focused on small businesses and mid-sized sales teams. We did not test how either platform handles large businesses with thousands of records, custom enterprise contracts, or migration from 세일즈포스. Figures reflect the August 2026 versions, and both vendors ship new features often. For HIPAA-level compliance, ask each vendor directly.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 조호 CRM |
| 🚀 핵심 기능 | 조호 CRM |
| 🔗 Google Workspace 연동 | 구리 CRM |
| 🎯 Automation and AI | 조호 CRM |
| 👶 사용 편의성 | 구리 CRM |
| 🔌 통합 | 조호 CRM |
| 📊 신고 | 조호 CRM |
| 🏆 종합 우승 | 조호 CRM |
🏆 우승: ZOHO CRM
Zoho CRM wins 5 out of 7 categories.
다음과 같은 경우에 가장 적합합니다: Budget-conscious small business teams, companies that want sales and marketing in one system, and anyone who needs advanced features without an enterprise contract.
These two products are not chasing the same buyer. Copper CRM sells one idea very well: your CRM should be your Gmail. Zoho CRM sells breadth, and the platform offers more capability at a lower price.
Copper is a fine choice for a Gmail-first sales team that values fast adoption over feature depth. User feedback is consistent on that point. But the price is hard to defend against other CRMs.
For most teams reading this, Zoho CRM is the better buy. Start on the free version, and only pay when you outgrow it.
Copper CRM 비교
Here is how Copper measures up against the rest of its category:
Copper CRM이 다음 분야에서 우위를 점했습니다: Gmail-native record creation, a friendlier API for custom builds, faster onboarding for Google shops
HubSpot이 다음 분야에서 우위를 차지했습니다: A genuinely free entry tier, native marketing tools instead of an outside add-on, far deeper reporting at the top end
구리 CRM 대 캡슐 CRM
Copper CRM이 다음 분야에서 우위를 점했습니다: Automatic data capture from Gmail, richer activity tracking, tighter Google Calendar sync
Capsule CRM이 다음 항목에서 우위를 점합니다: A cheaper entry price, pipelines available from the lowest paid tier, no Google lock-in
Copper CRM이 다음 분야에서 우위를 점했습니다: A cleaner interface, less admin work to keep records current, better email open tracking
Insightly는 다음 항목에서 우위를 점합니다: Stronger project delivery features, more reporting depth for services firms, broader platform support
Copper CRM이 다음 분야에서 우위를 점했습니다: Google Workspace depth no rival matches, simpler day-one setup, transparent tier pricing
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Built-in phone and chat channels, AI-based deal scoring at a lower tier, a free plan for small teams
Zoho CRM 비교하기
And here is where Zoho lands against its closest rivals:
Zoho CRM이 다음 항목에서 우위를 차지했습니다: Far lower cost per seat, a usable free tier, setup that does not need a paid consultant
Salesforce가 다음 분야에서 우위를 점했습니다: Enterprise-scale customization, a far bigger partner and app marketplace, governance controls large companies require
Zoho CRM이 다음 항목에서 우위를 차지했습니다: Price once you pass the free tier, breadth of connected apps in one suite, built-in inventory and forecasting
HubSpot이 다음 분야에서 우위를 차지했습니다: Polish and ease of learning, content and inbound marketing depth, quality of its own documentation
Zoho CRM이 다음 항목에서 우위를 차지했습니다: Proper CRM depth rather than a repurposed board, Zia AI, telephony and email marketing built in
월요일 CRM 주요 성과: Visual clarity for non-sales staff, faster setup for a first-time team, blending work tracking with deals
Zoho CRM vs 킵
Zoho CRM이 다음 항목에서 우위를 차지했습니다: Much lower monthly cost, a free plan Keap does not offer, wider reporting and analytics
Keap은 계속해서 승리합니다: Tighter sales-and-marketing automation in one flow, built-in invoicing and payments, coaching-style onboarding
자주 묻는 질문
Copper CRM은 무엇에 사용되나요?
It manages contacts, pipelines, and deals for teams that run on Google Workspace. Records fill automatically from Gmail, so reps spend less time on data entry.
Zoho CRM은 정말 무료인가요?
Yes. The free edition supports up to three users with no expiry date. It covers basic lead and contact tracking, but automation and advanced reporting need a paid plan.
Is Zoho CRM cheaper than Salesforce?
Considerably. Entry tiers start around $10 to $14 per user monthly, while Salesforce typically starts higher and often needs paid setup help. The gap grows with team size.
Copper CRM은 Outlook과 호환되나요?
No. It is built only for Google Workspace and cannot be used natively on Microsoft 365. Outlook-based companies should look at a platform-neutral option instead.
초보자에게 가장 적합한 CRM은 무엇일까요?
For Gmail-heavy teams, Copper is the fastest to learn because it mirrors a familiar interface. For everyone else, the free Zoho tier is a lower-risk starting point.
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