⚡ 간단 평가:
- 가격: 프레쉬세일즈 CRM starts at $9/user/month. Instantly starts at $30/month.
- 다음과 같은 경우에 가장 적합합니다: Freshsales CRM for contact management and sales pipeline work. Instantly for cold 쭉 내밀다 캠페인.
- 주요 차이점: Freshsales CRM is customer relationship management software. Instantly is a 콜드 이메일 engine with a CRM feature bolted on.
- 저희가 선택한 제품: Instantly, rated 4.3 versus 4.0, because most teams comparing these two want pipeline from cold email.
These two tools are not really competitors.
They just get compared because both promise more deals.
Freshsales CRM stores your customer data and tracks deals.
Instantly sends cold email from unlimited email accounts.
Picking the wrong one costs you months of rebuilt workflows.
개요
This Freshsales CRM vs Instantly comparison covers pricing, key features, and ease of use.
우리의 작가 spent hands-on time inside Instantly directly.
Notes on Freshsales CRM come from documentation, G2, and Capterra.
By the end you will know which tool fits your sales process.
Freshsales CRM이란 무엇인가요?
Freshsales CRM은 AI 기반 고객 관계 관리 플랫폼입니다.
이 제품은 프레시웍스의 두 번째 주요 제품으로 2016년에 출시되었습니다.
The tool centralizes customer information across sales, marketing, and support.
Freddy AI scores leads, predicts deal risk, and suggests the next best action.
It is built for small and medium sized businesses, not huge sales teams.
Freshworks says more than 67,000 customers use its products worldwide.
프레쉬세일즈 CRM
A full CRM system for teams that need contact management and deals in one place. The free plan covers up to three users.
Freshsales CRM 가격
Pricing is per user, per month. Here is the current structure.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 사용자당 월 9달러 | 소규모 사업체 teams starting with CRM software |
| 찬성 | 사용자당 월 39달러 | Growing sales teams that need 오토메이션 |
| 기업 | 사용자당 월 59달러 | Custom modules, audit logs, and 보안 통제 수단 |
Pricing verified September 2026.
무료 체험: 21 days on every tier, with no credit card required to create a new account.
환불 보장: Freshworks bills monthly or annually and does not publish a blanket refund window. Cancel before your renewal date.
📌 메모: There is also a free plan for up to 3 users with most core features included. Freshsales pricing has dropped over the years and now sits two to three times lower than it once did, which is why it reads as excellent value for smaller teams.
⚠️ Pricing conflict: Some sources list the entry plan at $11/user/month and Enterprise at $71/user/month. Our tables use the verified figures above ($9, $39, $59). Check the Freshworks pricing page before you buy, since regional billing and add ons change the total.
Freshsales CRM의 주요 이점
Here is what makes this CRM worth a look:
- 360도 고객 관점: Every touchpoint sits on one timeline. You see calls, emails, and website activity against each record.
- 프레디 AI: It scores leads on behavior and profile. That lifts conversion rates by pushing reps toward the deals worth working.
- 시각적 판매 파이프라인: Kanban boards track deal progress. Bottlenecks show up before the quarter ends.
- Built-in phone, email, chat, and SMS: All of it lands in a unified inbox. No separate dialer subscription needed.
- 옴니채널 도달 범위: WhatsApp 사업, Facebook Messenger, and LINE connect directly to contacts.
- Freshworks 통합: It ties tightly to Freshdesk and Freshmarketer. If you already run other Freshworks products, setup is quick.
- 모바일 앱: iOS 및 기계적 인조 인간 builds support offline access and call logging for reps in the field.
우리 팀이 발견한 점
Note: we have not had extended hands-on time inside Freshsales CRM yet. Everything above comes from published documentation and verified review platforms. G2 and Capterra reviewers give it an average of 4.5 out of 5, and the most common praise is that the interface is easy to learn.
Freshsales CRM의 장점과 단점
✅ 장점
- 최대 3명까지 사용 가능한 무료 플랜으로 대부분의 기능을 포함합니다.
- Intuitive interface that new reps learn quickly
- 24/5 support by phone, chat, and email on every plan
- Around 385 integrations and apps in the marketplace
❌ 단점
- Navigation feels cluttered and pages can load slowly
- Fewer native connectors than HubSpot or 세일즈포스
- Some advanced features sit behind the two top tiers
즉시란 무엇일까요?
Instantly is a cold email platform built for B2B outreach at scale.
You connect multiple email accounts and send thousands of messages safely.
The lead finder feature ships with a vast database of contacts.
Replies land in a single place called Unibox, a unified inbox for every sender.
Instantly CRM is the newer part of the platform and manages leads and deals.
It suits outbound sales teams and marketers more than account managers.
Here is a walkthrough of how the platform works day to day.
🏆 우승자: 즉시 발표
Built for cold emailing at volume. Unlimited email warmups, inbox rotation, and a built-in lead finder in one tool.
즉시 가격 확인
Instantly charges per workspace, not per seat. Here is the breakdown.
| 계획 | 가격 | 가장 적합한 대상 |
|---|---|---|
| 성장 | 월 30달러 | Solo founders testing cold outreach campaigns |
| 과성장 | 월 77.60달러 | Teams running daily campaigns and follow ups |
| 광속 | 월 286.30달러 | Agencies sending at very high volume |
| 기업 | 관습 | Large teams needing custom limits and access |
Pricing verified September 2026.
무료 체험: 14 days for new users, so you can test deliverability before you pay.
환불 보장: No published refund window. You cancel inside the billing settings and keep access until the period ends.
📌 메모: Sending and lead credits are billed separately from the CRM feature. Add ons for extra data or seats sit on top of the plan price, so map your monthly lead volume before picking a tier.
⚠️ Pricing conflict: Some sources quote Instantly CRM at $97/month for unlimited seats as a standalone product. Our tables use the verified plan prices above. That $97 figure covers the CRM module only and does not include the sending platform, so treat the two as separate line items.
즉시 사용의 주요 이점
Here is what pulls people to this tool:
- 무제한 이메일 계정: Connect as many senders as you want on paid plans. Volume is capped by credits, not by seats.
- Unlimited email warmups: Every connected mailbox warms itself before campaigns start. Inbox rotation then spreads sends across accounts.
- Lead finder: The built-in database holds 160 million contacts. Multiple filters narrow it down to your buyer.
- 통합 받은편지함: Unibox pulls replies from multiple accounts into a single place, so nothing gets missed.
- AI personalization: The platform reads company insights and writes relevant openers for each prospect.
- 웹사이트 방문자 추적: A tracking pixel turns anonymous US-based traffic into named growth leads.
- Campaign testing: A/B testing, spintax, and deliverability scoring let you fine tune before you scale.
우리 팀이 발견한 점
Our writer signed up for Instantly and ran real campaigns from multiple accounts. Here is what stood out from that hands-on time:
The same session is recorded here if you want to watch the setup.
즉시 장점 및 단점
✅ 장점
- Beginner-friendly interface that gets a campaign live fast
- Unlimited email accounts and warmups on paid plans
- Lead finder with 160 million contacts and multiple filters
- Unibox keeps replies from multiple accounts in one view
❌ 단점
- No clear sales pipeline view compared with 파이프드라이브
- Customizable fields and layouts are limited
- Calls and SMS tracking cost extra on top of the plan
기능 비교
Below are the ten areas that decide this matchup. Read the summary table first, then the detail underneath.
| 특징 | 프레쉬세일즈 CRM | 곧 |
|---|---|---|
| 시작 가격 | 사용자당 월 9달러 | 월 30달러 |
| 무료 플랜 | ✅ (3명 사용자) | ❌ |
| 무료 체험 | ✅ 21일 | ✅ 14일 |
| 대규모 콜드 이메일 발송 | ❌ | ✅ |
| 무제한 이메일 계정 | ❌ | ✅ |
| 내장형 리드 파인더 | ❌ | ✅ 1억 6천만 개의 연락처 |
| 시각적 판매 파이프라인 | ✅ 칸반 | ❌ |
| Phone, Chat & SMS Built In | ✅ | ❌ (paid add ons) |
| 통합 | ✅ ~385 | ❌ Minimal API integration |
| 가장 적합한 대상 | Managing customer relationships | Cold outreach campaigns |
1. Cold Outreach Campaigns
프레쉬세일즈 CRM: Sales sequences let you send personalized bulk emails and track what happens next. It is real email marketing automation, but it runs from your own domain at modest volume. That works for nurture, not for cold emailing hundreds of strangers a day.
곧: This is the core job. Campaigns support A/B testing, spintax, and scheduled follow ups. Because you can send thousands of emails across unlimited email accounts, volume stops being the bottleneck.
2. Deliverability and Email Warm-up
프레쉬세일즈 CRM: Email tracking shows opens, clicks, and replies against each contact record. There is no warm-up engine, because the tool assumes you already have a working connection with the recipient.
곧: Unlimited email warmups run in the background on every mailbox. Inbox rotation then spreads sends so no single account gets burned. Some users have reported sudden drops in deliverability numbers, so watch your scores weekly.
⚠️ 경고: Warm-up is not a shield against bad lists. If your data is stale, both tools will damage your sending domain equally fast.
3. Lead Finder and Data Sourcing
프레쉬세일즈 CRM: Leads arrive through web forms, event tracking on your website, and manual import. There is no contact database to buy from, so you bring your own data.
곧: The lead finder feature searches a vast database of 160 million contacts using multiple filters. You can also connect via Google, Outlook, or a CSV upload. Some users have reported mixed lead quality, so verify a sample before you buy credits.
4. Contact Management and Customer Data
프레쉬세일즈 CRM: This is where it wins outright. Customer data sits on a full timeline of every touchpoint, giving reps a 360-degree view. Customizable fields let you shape records around how your business actually sells.
곧: The CRM feature launched in beta and still shows it. You can manage leads, create lists per campaign, and move records through stages. Contact management is thinner than what other CRMs offer.
5. AI 기능
프레쉬세일즈 CRM: Freddy AI scores every lead on behavior and profile. It flags deals at risk and recommends the next best action for closing deals. That is decision support, not copywriting.
곧: AI here writes rather than scores. It reads company insights and drafts personalized openers for each prospect. Useful for volume, less useful once a real conversation starts.
6. Automation and Repetitive Tasks
프레쉬세일즈 CRM: Workflows automate repetitive tasks like assignment, status changes, and reminders. Smart AI agents handle routine sales activities so reps spend more time selling. This is the stronger option for internal sales productivity.
곧: Custom salesflows trigger follow up actions based on how a prospect behaves. The campaign 건축업자 schedules sends and pauses sequences on reply. It can automate outreach, though it will not automate your internal handoffs.
7. 보고 및 분석
프레쉬세일즈 CRM: Around a dozen predefined sales reports ship out of the box, and each one is fully customizable. You can generate detailed reports on pipeline value, team performance, and revenue forecasts.
곧: Analytics track email and campaign metrics over time, plus closing rates on the CRM side. Reporting is thinner than Pipedrive’s advanced features, but it answers the 질문 that matters here: which sequence books meetings.
8. Integrations and Add Ons
프레쉬세일즈 CRM: Around 385 integrations and apps are listed in the marketplace, including Google Calendar, Microsoft 365, Slack, and Zoom. It connects tightly to other Freshworks products like Freshdesk and Freshmarketer. Native links to third-party tools are still fewer than HubSpot offers.
곧: It plugs neatly into other tools from Instantly.ai, but outside that 원 you are working with minimal API integration. If your stack is already built, budget engineering time.
9. Support and Omnichannel Communication
프레쉬세일즈 CRM: Support runs 24/5 on every plan by phone, chat, and email. On the customer side, phone, email, chat, SMS, WhatsApp Business, Facebook Messenger, and LINE all feed one inbox.
곧: Support is email-first, and customers have noted delays in response times. Communication with prospects is email-centric by design, with calls and SMS available as paid extras.
10. 가격 및 비용
The two price on different logic, so compare totals, not headline numbers.
| 층 | 프레쉬세일즈 CRM | 곧 |
|---|---|---|
| 무료 | Free plan, up to 3 users | ❌ (14일 무료 체험만 가능) |
| 입문/기본 플랜 | 성장: 사용자당 월 9달러 | 성장: 월 30달러 |
| 중간 | 유료 서비스: 사용자당 월 39달러 | 하이퍼그로스: 월 77.60달러 |
| 높은 | 기업용: 사용자당 월 59달러 | 라이트 스피드: 월 286.30달러 |
| 관습 | ❌ | 기업: 맞춤형 |
프레쉬세일즈 CRM: Cost scales with headcount. A five-person team on Growth pays $45 a month, which is excellent value for a full CRM system. Jump to Pro and the same team pays $195.
곧: Cost scales with sending volume instead. Five people on Growth still pay $30 a month, since seats are not the meter. Watch export limits and credit top-ups, because those are where the bill grows.
💡 꿀팁: Run the 21-day Freshsales trial and the 14-day Instantly trial in the same month. Two weeks of overlap tells you more than any spec sheet.
다양한 시나리오
| 필요하시면 | 선택하다 | 왜 |
|---|---|---|
| 최저 진입 가격 | 프레쉬세일즈 CRM | $9/user/month plus a free plan |
| Cold email at volume | 곧 | Unlimited email accounts and warmups |
| A place to store customer data | 프레쉬세일즈 CRM | Full timeline per contact |
| Leads you do not have yet | 곧 | 160M 연락처 찾기 |
| Deep integration with other tools | 프레쉬세일즈 CRM | Around 385 apps and add ons |
| 초보자에게 친숙한 설정 | 곧 | Campaign live in a few seconds |
💰 예산
Headcount decides this one. Under five users Freshsales CRM is cheaper, and over ten it flips because Instantly does not charge per seat.
🔌 사용 중인 기술 스택
If you already run other Freshworks products, the CRM slots in without work. If you run a stack of unrelated tools, check the connector list first.
📈 Your Sales Processes
Inbound teams working real customers need records, stages, and history. Outbound teams chasing new business need send volume and reply handling.
🎓 귀하의 경험 수준
Instantly is the easier first day, and it runs in any modern browser. Freshsales CRM rewards patience, since navigation is dense until you learn it.
🆓 무료 체험 및 데모
Use both trials on the same list. Spend the Instantly window verifying lead quality and the Freshsales window checking whether the reports match how you report today.
🛟 지원 옵션
Freshsales CRM answers 24/5 by phone, chat, and email on every tier. Instantly is email-first, and customers have noted it can be slow to respond.
전환 가이드
Already paying for one of them? Here is what changes.
🔄 Freshsales CRM에서 Instant로 전환하시나요?
✅ 얻게 될 이점:
- Unlimited email accounts with automatic warm-up
- A built-in lead database instead of buying lists elsewhere
- Flat pricing that does not rise when you hire
❌ 잃게 될 것:
- Freddy AI lead scoring and deal risk alerts
- Kanban pipelines and the 360-degree contact timeline
- Built-in phone, chat, SMS, and 385 marketplace apps
📋 전환 방법:
- Export contacts and deals from Freshsales CRM as CSV
- Create a new account and connect your sending mailboxes
- Upload the CSV, warm the accounts, then start one campaign
🔄 Instantly에서 Freshsales CRM으로 전환하시나요?
✅ 얻게 될 이점:
- A real CRM system with stages, forecasts, and history
- Freddy AI scoring that points reps at more deals worth working
- Phone, chat, SMS, WhatsApp, and Google Calendar in one platform
❌ 잃게 될 것:
- 무제한 이메일 워밍업 및 받은 편지함 순환
- The 160 million contact lead finder
- Unibox reply handling across multiple accounts
📋 전환 방법:
- Export leads and campaign replies from Instantly
- Start the 21-day trial, no credit card required
- Import contacts, map fields, then rebuild your stages
저희 리뷰에서 다루지 않은 내용
이 비교는 다음 사항에 초점을 맞췄습니다. 소규모 사업 and mid-market use. We did not test enterprise custom pricing, single sign-on, or data residency rules. Deliverability results depend on your domain history, your copy, and your list, so we make no promises there. A human still has to write an offer worth replying to.
최종 판결
| 범주 | 우승자 |
|---|---|
| 💰 가격 | 프레쉬세일즈 CRM |
| 📧 콜드 아웃리치 | 곧 |
| 🔍 Lead Sourcing | 곧 |
| 🗂️ Contact & Pipeline Management | 프레쉬세일즈 CRM |
| 🔌 통합 | 프레쉬세일즈 CRM |
| ⚡ Speed to First Campaign | 곧 |
| 📥 Multiple Inbox Handling | 곧 |
| 🏆 종합 우승 | 곧 |
🏆 당첨자: 즉시 발표
Instantly wins 4 of 7 categories and carries the higher rating at 4.3 versus 4.0.
다음과 같은 경우에 가장 적합합니다: Cold outreach campaigns, agencies running multiple email accounts, founders who need pipeline this quarter
Read that verdict carefully, because it is narrow. Instantly wins on the strength of its sending engine, and the features Instantly ships all point at one job: getting cold email delivered and answered.
Freshsales CRM is the better product if your problem is memory rather than volume. It holds customer relationships, records every touchpoint, and gives medium sized businesses reporting they can act on.
Plenty of teams end up running both. The campaigns Instantly sends fill the top of the funnel, and the CRM keeps the deals that come out of it.
If you can only buy one this quarter, buy the one that fixes your current bottleneck.
Freshsales CRM 비교 (더 보기)
Here is how it lines up against other CRMs worth shortlisting:
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Lower per-seat cost at the entry tier, built-in phone and SMS without an add on, faster setup for a small business
HubSpot이 다음 분야에서 우위를 차지했습니다: Far larger app marketplace, stronger content and email marketing tooling, deeper reporting on the paid hubs
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Cleaner onboarding for non-technical reps, Freddy AI scoring included earlier, 24/5 support on every plan
Zoho CRM이 다음 항목에서 우위를 차지했습니다: More customizable fields and modules, a wider bundle of business apps, cheaper multi-product licensing
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: A free plan Pipedrive does not offer, native omnichannel messaging, tighter ties to other Freshworks products
Pipedrive는 다음 항목에서 승리했습니다: Faster pipeline interface, more advanced deal reporting, a marketplace with more sales software connectors
Freshsales CRM이 다음 항목에서 우위를 차지했습니다: Usable without an admin or consultant, far lower total cost under 50 users, quicker time to first report
Salesforce가 다음 분야에서 우위를 점했습니다: Depth of customization, partner network size, governance controls large organizations demand
This video runs through more alternatives if none of the above fit.
즉시 비교되는 항목 수 증가
If Instantly is not the best alternative for your team, start here:
즉시 vs 아폴로
즉시 승리하는 경우: Simpler campaign builder, unlimited sending accounts, warm-up included at every paid tier
아폴로가 승리한 이유는 다음과 같습니다. Bigger contact database with firmographic filters, dialer and call recording, a fuller CRM layer
즉시 vs 스마트리드
즉시 승리하는 경우: Friendlier interface for first-time senders, bundled lead data, clearer campaign analytics
Smartlead는 다음 분야에서 승리합니다: White-label options for agencies, a more open API, per-client sub-accounts
즉시 승리하는 경우: Lower entry price, higher sending ceilings, stronger inbox rotation
렘리스트가 다음 항목에서 승리했습니다: Multichannel steps including LinkedIn, image and video personalization, template library depth
즉시 vs 세일즈핸디
즉시 승리하는 경우: Larger built-in lead pool, better reply management, more useful features on the top tiers
Saleshandy가 다음 항목에서 승리했습니다: Cheaper monthly entry cost, simpler credit model, gentler learning curve for one-person teams
자주 묻는 질문
Freshsales는 CRM인가요?
Yes. It is cloud-based customer relationship management software from Freshworks, built to track contacts, deals, and sales activities in one place.
Instant는 CRM을 제공하나요?
Yes, though the CRM feature arrived recently and remains basic. It handles lead management and campaign workflows well, but lacks the pipeline depth other CRMs offer.
Instant는 콜드 메일에 적합한가요?
It is the tool’s main strength. Unlimited email accounts, automatic warm-up, and inbox rotation are built for cold email outreach at volume.
Freshales는 평생 무료인가요?
There is a permanent free plan for up to 3 users with most core features. Paid tiers start at $9 per user per month.
최고의 CRM 플랫폼은 무엇인가요?
Salesforce holds the largest market share. For small teams hunting the 최고의 CRM software on a budget, cheaper options like Freshsales usually fit better.
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