⚡ 簡単な評価:
- 価格: SugarCRM starts at $59/user/month. Close CRM starts at $35/seat/month.
- 最適な用途: SugarCRM suits mid-size and large companies in manufacturing and distribution. Close CRM suits small businesses running high-volume アウトリーチ.
- 主な違い： SugarCRM covers sales, marketing and service on one system. Close CRM builds everything around phone calls and email.
- 私たちのおすすめ： SugarCRM for most buyers. It handles wider workflows and scales past a single sales team.
These two products both call themselves CRM software.
They are not built for the same buyer.
SugarCRM is a full CRM platform for sales, marketing and service.
Close CRM is a sales engagement tool with a CRM attached.
That single difference decides which one fits your 仕事.
概要
This SugarCRM vs Close CRM comparison covers pricing, core features, and ease of use.
また、それぞれのCRMがどのようなユーザーにとって最適なのかも詳しく解説します。
情報源としては、公開されている仕様書、ベンダーのドキュメント、G2のレビューなどが挙げられます。
弊社のライター陣も、両方のツールを実際に操作してみせた。
それらのメモは、以下の「チームが気づいたこと」のセクションに記載されています。
SugarCRM とは何ですか?
SugarCRM is customer relationship management software for mid-size and large companies.
It splits into three arms: Sugar Market, Sugar Sell, and Sugar Serve.
Sugar Market handles marketing automation, SEO, and ソーシャルメディア.
Sugar Sell covers sales オートメーション, reports, and product management.
Sugar Serve gives service teams smart routing and case tracking.
The company sells this as “Precision Selling” — guided selling built on CRM and ERP data.
Here is a walkthrough of the platform in action.
🏆 Winner: SugarCRM
One platform for sales, marketing and service. Built for companies with complex account management needs.
SugarCRMの価格
Here is what SugarCRM costs per user per month.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 標準 | 1ユーザーあたり月額59ドル | Small businesses needing core features and basic support |
| 高度な | 1ユーザーあたり月額85ドル | Teams needing advanced workflows and enhanced support |
| プレミア | 1ユーザーあたり月額135ドル | Enterprise level plans with service automation and online support |
Pricing verified August 2026.
無料トライアル: No free trial on most plans. There is no free plan and no free version either.
返金保証: None published. Contracts run annually, so ask about exit terms before you sign.
📌 注記： The Standard plan covers basic workflows and reporting. Advanced adds deeper automation. No plan includes unlimited users, and every tier carries a ten user minimum.
⚠️ Pricing conflict flagged: Our research notes list different figures for SugarCRM pricing. They show Sugar Professional at $52 per user per month, Sugar Enterprise at $65, and Sugar Market at $1,000 per month for 10,000 contacts. The table above uses our verified SugarCRM cost data instead. Confirm your quote with the vendor, since ten users is the floor on every tier.
SugarCRMの主なメリット
Here is what makes SugarCRM worth a look:
- 360度顧客ビュー： Every department sees the same record. Sales, marketing, and support stop working from separate copies of the truth.
- SugarPredict AI: Domain-specific AI scores conversion likelihood. It also suggests next best actions inside the seller workflow.
- 詳細なカスタマイズ: You can customize SugarCRM with drag and drop workflows and no-code config. Custom fields, layouts, and relationships need no coding.
- グローバル展開： Support for over 30 languages and multiple currencies. That matters for companies expanding across borders.
- Deployment choice: On-premises, private cloud, or public cloud. Its open source CRM heritage lets you pick where data lives.
- Lower total cost than セールスフォース: Rollout costs run about 42% cheaper. Total cost of ownership drops roughly 32%.
- Strong satisfaction scores: SugarCRM outranks Salesforce on customer experience ratings. Premium customers get 24/7 response.
私たちのチームが気づいたこと
私たちの 作家 set up a SugarCRM instance and spent several days building records and workflows. Here is what stood out from that hands-on time:
SugarCRMのメリットとデメリット
✅ メリット
- Covers sales, marketing and service on a single platform
- Modular design allows heavy customization without heavy coding
- Choice of on-premises, private cloud, or public cloud hosting
- Lowers total cost of ownership by up to 32% versus Salesforce
- REST and SOAP APIs connect legacy systems and other tools
❌ デメリット
- Steep learning curve caused by the size of the feature set
- Ten user minimum blocks very small teams from signing up
- Customer service tools rate weaker than ゼンデスク or Salesforce Service Cloud
- Deeper changes to core modules still require software development work
Close CRM とは何ですか?
Close CRM is a sales platform for small to medium-sized businesses.
It pulls email, calling, and SMS into one inbox.
Sales reps can talk to prospects without a separate phone system.
Every call, email, and note lands on a profile timeline.
That cuts manual data entry and keeps outreach history in one place.
The focus is narrow on purpose: close more deals, faster.
Watch how the inbox and dialer work together.
🥈 Runner Up: Close CRM
Built in calling, texting, and email in one inbox. Best for small teams that live on the phone.
CRMの価格設定を閉じる
Close prices per seat rather than per user.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 必需品 | 1席あたり月額35ドル | 小さい 仕事 teams starting with built in calling |
| 成長 | 1席あたり月額99ドル | Sales teams needing a power dialer and email sequences |
| 規模 | 1シートあたり月額139ドル | Higher tiers wanting call coaching and custom objects |
Pricing verified August 2026.
無料トライアル: Close offers a 14-day free trial. No credit card is needed to start.
返金保証: None advertised. The trial is how you test the product before paying.
📌 注記： A CSV import tool and a free one-click migration tool move your contacts across. Support during onboarding includes migration help and training.
⚠️ Pricing conflict flagged: Our research notes show a different lineup. They group startup features into a $59 plan and professional features into a $109 plan, dropping to $49 and $99 when billed annually, with an enterprise tier at $149. The table above uses our verified figures. Check the current price page before you buy.
Close CRMの主なメリット
Here is where Close CRM earns its keep:
- 内蔵通話機能: Reps dial straight from the browser. G2 reviews call the call functionality best in class.
- Power and predictive dialer: Both dialer types automate the dialing process. The predictive dialer can dial multiple numbers at once.
- スマートビュー: Saved filters search and rank leads by criteria you set. That keeps the hottest lead at the top.
- 迅速なセットアップ： A motivated team can go live inside the 14-day window. Full team engagement usually arrives within days.
- Follow ups on autopilot: Workflows fire reminders so nobody drops a warm lead. Response rates climb without extra admin work.
- ライブ通話コーチング： Managers listen in and help sales reps mid-call. Useful for training new hires quickly.
- Help resources: A help center, API docs for any developer, and regular product updates back the platform. 安全 practices protect customer data.
私たちのチームが気づいたこと
Our writer ran a Close CRM trial and worked a real lead list through it. Here is what stood out:
CRMのメリットとデメリット
✅ メリット
- Email, phone calls, and SMS live in one inbox
- Rated 4.7 out of 5 on G2 by users
- Quick onboarding with free one-click migration from other CRMs
- Lower entry price than most CRM options with calling included
❌ デメリット
- Reporting is weak, which makes sales performance analysis harder
- Less customizable than rival CRM platforms
- Roughly 80 integrations, and some common ones are missing
- No marketing or service modules at all
機能比較
Here is how SugarCRM and Close CRM line up across ten areas. The table gives you the short version first.
| 特徴 | シュガーCRM | CRMを閉じる |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額59ドル | 1席あたり月額35ドル |
| 無料トライアル | ❌ | ✅ 14日間 |
| 生まれながらの使命感 | ❌ | ✅ |
| マーケティングオートメーション | ✅ 砂糖市場 | ❌ |
| サービス自動化 | ✅ 砂糖をまぶす | ❌ |
| Geo Mapping | ✅ | ❌ |
| カレンダー連携 | ✅ | ✅ |
| カスタムオブジェクト | ✅ | ✅ Scale plan |
| モバイルアプリ | ✅ | ✅ |
| レポートの詳細度 | ✅ 強力 | ⚠️限定 |
| 最適な用途 | Mid-size and large companies | 小規模な営業チーム |
1. Sales Automation and Guided Selling
シュガーCRM: Sales automation removes repetitive tasks from the seller’s day. SugarPredict scores which leads are likely to convert. It then suggests the next best action, which is what the company means by guided selling.
CRMを閉じる: Automation here is about activity, not prediction. Workflows push follow ups and reminders on a schedule you set. It keeps sales reps moving rather than telling them who to call first.
2. Lead and Inbox Management
シュガーCRM: Leads sit inside a wider record structure tied to accounts and cases. You can create custom fields and layouts to match specific business needs. Setup takes longer, but the model handles complex account hierarchies.
CRMを閉じる: One inbox holds email, calls, and SMS per lead. Smart Views let you search and segment by any criteria. Reps work a queue instead of hunting through tabs.
3. Marketing Automation and Landing Pages
シュガーCRM: Sugar Market runs campaigns, SEOツール, and social media posting. Landing pages and forms feed straight into the same database sales uses. This is the biggest gap between the two products.
Landing pages and forms sit in the same ビルダー.
CRMを閉じる: There is no marketing module. You get bulk email, email templates, and email sequences for outreach. For campaigns and landing pages you will need other tools alongside it.
4. Built In Calling and Conversations
CRMを閉じる: Calling is the headline feature. A power dialer works one list at a time, while the predictive dialer can dial multiple numbers and connect the first answer. Call coaching lets a manager join live.
Lead records feed straight into that calling queue.
シュガーCRM: Phone calls run through integrations rather than a native dialer. Logging a call is easy, but placing one needs a connected system. High-volume calling teams will feel that gap.
⚠️ 警告： If your team makes hundreds of calls a day, this feature alone may decide the choice. No amount of customization in SugarCRM replaces a native dialer.
5. Reporting and Sales Performance
シュガーCRM: Reports cover sales performance and product performance across the funnel. Forecasting tools track revenue against quota by rep and region. Dashboards are configurable without code.
CRMを閉じる: Reporting handles quick KPI snapshots and custom graphs for activity. Users have said the reporting functionality is weak for deeper analysis. That is the most common complaint in reviews.
6. 統合機能およびその他のツール
シュガーCRM: Native connectors plus third-party add-ons cover most stacks. REST and SOAP APIs give any developer direct access to the data. It links new and legacy technology to merge front and back office systems.
CRMを閉じる: Roughly 80 integrations cover the common picks, including Zoom meetings and calendar integration. Some connections found in other CRMs are missing. Check your must-have list before committing.
7. AI, Personalization, and Custom Links
シュガーCRM: AI features include predictive lead scoring, generative AI, and sentiment analysis. Custom URLs let marketing track campaign traffic back to records. The AI is trained on CRM data patterns rather than bolted on.
CRMを閉じる: Sales AI summarizes calls and drafts replies inside the inbox. It aims to save time on admin, not to score your pipeline. Simpler in scope, quicker to understand.
8. Customization and Custom Fields
シュガーCRM: No-code config uses drag and drop tools for dashboards and basic workflows. Advanced workflows and new business modules do need coding. Many companies hire a partner for that stage.
CRMを閉じる: You can add custom fields, custom objects, and multiple pipelines. The ceiling is lower than SugarCRM’s by design. That trade keeps the interface simple enough for full team engagement.
9. Security, Access, and Deployment
シュガーCRM: You choose where data resides across on-premises, private cloud, or public cloud. That open source heritage avoids vendor lock-in. Role-based access controls suit companies with many employees.
CRMを閉じる: Cloud only, with security handled by the vendor. A mobile app covers work from any mobile device, and the desktop app mirrors it. There is even an ROI calculator to model returns before you buy.
10. 価格設定とコスト
Here are the CRM prices side by side.
| ティア | シュガーCRM | CRMを閉じる |
|---|---|---|
| 無料プラン | ❌ | ❌ |
| エントリ | スタンダードプラン — 月額59ドル/ユーザー | 基本プラン — 1席あたり月額35ドル |
| 中 | 上級プラン — 月額85ドル/ユーザー | 成長 — 1席あたり月額99ドル |
| トップ | プレミアプラン — 135ドル/ユーザー/月 | 料金プラン — 1席あたり月額139ドル |
| Minimum seats | Ten users | 1つ |
シュガーCRM: The $59 entry looks mid-range until you apply the ten user minimum. That sets a real floor of roughly $590 per month. In exchange you get marketing and service modules that Close does not sell.
CRMを閉じる: Close looks like the more affordable CRM at entry, and one seat is enough to start. The jump from Essentials to Growth is steep though. Small businesses on tight budgets should map which advanced features they truly need.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| Fewer than ten seats | CRMを閉じる | No user minimum |
| Marketing and service in one system | シュガーCRM | Sugar Market and Sugar Serve |
| 大量の電話 | CRMを閉じる | Native power dialer |
| Complex account management | シュガーCRM | Deeper data model |
| 詳細なレポートと予測 | シュガーCRM | Stronger analytics |
| Live in two weeks | CRMを閉じる | Free trial and fast setup |
💰 あなたの予算
Close starts lower per seat and has no seat floor. SugarCRM’s ten user minimum makes it the pricier entry for a small business.
🔌 あなたの技術スタック
SugarCRM connects to legacy ERP and back-office software through REST and SOAP APIs. Close covers popular apps but leaves gaps other CRMs fill.
📞 販売プロセス
Choose Close if your sales process runs on dialing and quick follow ups. Pick SugarCRM if long cycles and multi-department sales processes describe your business.
🎓 あなたの経験レベル
SugarCRM has a steep learning curve, and many buyers hire a partner to configure it. Close is simple enough that a sales team can manage it alone.
🆓 無料トライアルとデモ
Close gives you 14 days to test it with real clients and live calls. SugarCRM runs demos instead, so budget time for a guided walkthrough.
🛟 サポートオプション
SugarCRM support ranges from online-only up to 24/7 global response on top tiers. Close leans on proactive onboarding, a help center, and migration help.
切り替えガイド
Already on one of these? Here is what changes if you move.
🔄 Switching from SugarCRM to Close CRM?
✅ 得られるもの：
- Built in calling with a power dialer and predictive dialer
- A much shorter setup, often live inside two weeks
- No ten user minimum, so tiny teams can start
❌ 失うもの：
- Sugar Market campaigns and Sugar Serve service features
- Deep forecasting, geo mapping, and multi-currency support
- On-premises hosting and full control over where data lives
📋切り替え方法：
- Export leads, contacts, and opportunities from SugarCRM to CSV
- Start the Close 14-day free trial and create your pipelines
- Use the one-click migration tool, then rebuild your email templates
🔄 Switching from Close CRM to SugarCRM?
✅ 得られるもの：
- Marketing automation and case management in the same platform
- Reporting depth that supports real revenue forecasting
- Room to grow customer relationships across many departments
❌ 失うもの：
- The native dialer and single-inbox calling workflow
- Live call coaching for training sales reps
- A setup a small team can manage without help
📋切り替え方法：
- Export your Close data and 監査 which custom fields you still need
- Scope the SugarCRM build with the vendor team or a partner
- Import records, then rebuild workflows before you retire Close
私たちのレビューで取り上げられなかったこと
This comparison focused on sales, marketing and service for mid-market and small business buyers. We did not test on-premises SugarCRM installs, custom ERP builds, or partner-led rollouts. Enterprise contract terms and volume discounts sit outside what we could verify. If you run a call center or a regulated company, your priorities will differ from what we describe here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰 エントリー価格 | CRMを閉じる |
| 🚀 主な機能 | シュガーCRM |
| 📞 Calling and Outreach | CRMを閉じる |
| 📊 Reporting and Forecasting | シュガーCRM |
| 👶 使いやすさ | CRMを閉じる |
| 🔌 連携機能 | シュガーCRM |
| 🛠️ カスタマイズ | シュガーCRM |
| 🏆総合優勝 | シュガーCRM |
🏆 WINNER: SUGARCRM
SugarCRM wins 4 of 7 categories.
最適な用途: Manufacturing and distribution, mid-size companies, teams needing marketing and service in one place
These are two different products wearing the same label. SugarCRM is a full CRM platform. Close CRM is a sales engagement tool that also stores records.
Close is excellent at what it targets. If your day is phone calls and follow ups, it will bring in more leads per rep than a heavier system.
But most growing companies need more than outreach. SugarCRM handles marketing, service, and forecasting on one platform, which is why it takes the win here.
SugarCRMの比較
Here is how SugarCRM measures up against other CRM alternatives:
SugarCRMが優れている点： Roughly 42% cheaper rollout costs, up to 32% lower total cost, higher customer experience scores
Salesforceが優れている点： Larger partner network, wider app marketplace, deeper reporting add-ons
SugarCRMが優れている点： Hosting choice including on-premises, industry builds for manufacturing, no-code depth for odd workflows
HubSpotが優れている点： Free version to start, gentler onboarding, stronger content marketing tooling
SugarCRMが優れている点： Full sales pipeline, marketing campaigns, unified record across departments
Zendeskが優れている点： Stronger ticketing, better help desk reporting, easier agent setup
SugarCRMが優れている点： ERP-grade integrations, multi-currency and 30+ languages, deployment flexibility
Insightlyが勝利した点： Lower starting cost, project management built in, faster time to first value
Close CRMの比較
Close CRMと他のCRMオプションとの比較は以下のとおりです。
僅差での勝利： Native dialer, tighter inbox workflow, faster rollout for a small sales team
HubSpotが優れている点： Free tier, marketing hub, far more integrations
僅差での勝利： Calling and SMS built in, sales-first defaults, call coaching for reps
月曜日のCRMの勝利点： Visual boards, wider team use beyond sales, cheaper mid tiers
僅差での勝利： Predictive dialer quality, quicker onboarding, one-click migration from other CRMs
Freshsalesが勝利した点： Lower entry price, built-in chat, broader reporting for the money
CRMを閉じる vs カプセルCRM
僅差での勝利： Outbound calling volume, sequences and bulk email, sales automation depth
Capsuleの勝点： Cheaper seats, simpler contact management, lighter admin load
よくある質問
SugarCRMは何に使われるのですか？
It manages sales, marketing and service on one platform. Companies use it to track customer relationships, run campaigns, and forecast revenue across departments.
Closeは他のCRMとどう違うのですか？
It bundles calling, SMS, and email into the record itself. Most rivals treat outreach as an add-on, so Close feels closer to a sales engagement tool.
CRMの費用は通常いくらくらいですか？
Most business plans land between $25 and $150 per user per month. SugarCRM starts at $59 per user per month and Close starts at $35 per seat.
SugarCRMのデメリットは何ですか？
The learning curve is steep and the ten user minimum shuts out tiny teams. Service tools also trail dedicated help desk products.
Close.ioはCRMですか？
Yes. Close.io was the original name for Close, and it works as a CRM with calling, texting, and email built into the same app.
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