⚡ 簡単な評価:
- 価格: Zendesk starts at $55/agent/month. Folk starts at $17.5/member/month.
- 最適な用途: Zendesk suits a support team handling support tickets at scale. Folk suits small teams doing contact management.
- 主な違い： Zendesk is customer service software with a ticketing system. Folk is a CRM for relationships and deals.
- 私たちのおすすめ： Zendesk, rated 4.1 against Folk at 4.0, because it covers far more customer interactions.
Folk and Zendesk both promise to organize your customer data.
They are not competing for the same buyer.
Folk CRM is built around contact management and winning deals.
Zendesk is built around support requests and customer conversations.
One helps you build genuine connections before the sale.
The other helps you keep customers happy after it.
概要
This Folk vs Zendesk comparison covers pricing, crm features, support tools, and ease of use.
私たちの 作家 spent hands-on time inside Folk directly.
Notes on Zendesk come from its documentation, pricing pages, and G2 reviews.
We also map both tools to real use cases before you purchase.
Zendeskとは何ですか？
Zendesk is cloud-based customer service software from San Francisco.
It pulls every request into one interface for your support team.
同社は2007年に顧客体験の変革に着手した。
Today Zendesk serves over 200,000 customers, including Uber and Shopify.
Zendesk support covers email, live chat, phone calls, and social messaging.
Watch the walkthrough below to see the platform in action.
🏆 受賞者：Zendesk
Zendesk’s customer support software handles tickets, chat, and self-service in one place. Best for teams that respond to customers all day.
Zendeskの価格
Zendesk’s pricing runs per agent, per month. Here is the Zendesk Suite lineup.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| スイートチーム | エージェント1人あたり月額55ドル | 中小企業 starting with tickets |
| スイートの成長 | エージェント1人あたり月額89ドル | 成長を続けるチームには、独自のワークフローが必要となる。 |
| スイートプロフェッショナル | エージェント1人あたり月額115ドル | Larger teams with analytics needs |
Pricing verified August 2026.
無料トライアル: 14 days, with access to Suite Professional features. Qualifying startups can apply for six free months.
返金保証: None published. The trial is how you test before you commit.
📌 注記： Every plan includes the ticketing system, help center, and agent workspace. You can enter your agent count on the pricing page for an updated quote.
⚠️ Pricing conflict flagged: Some public sources list a cheaper $19/agent/month Team tier and four tiers overall. Our verified figures show three Suite plans starting at $55/agent/month. We use the verified numbers throughout this article.
Zendeskの主なメリット
Here is what makes Zendesk worth the higher price:
- One agent workspace: Agents see a 360-degree view of history, including order history. No tab hopping between tools.
- Huge integration library: The Zendesk Marketplace lists over 1,300 pre-built apps. You can also build custom apps for your stack.
- AI that does real work: Zendesk offers AI that can resolve over 80% of routine inquiries. Agents get suggested replies and recommended actions.
- Self-service that scales: A knowledge base, help center articles, and community forums cut ticket volume around the clock.
- Serious 安全: Data at rest uses AES-256, and traffic runs over TLS 1.2 or higher. Two-factor login and IP restrictions protect sensitive information.
- 報告 you can act on: Analytics track your team’s performance, business hours, and customer satisfaction trends.
- グローバル展開： Multilingual support lets one help center serve multiple languages, which matters for many customers abroad.
私たちのチームが気づいたこと
We have not logged extended hands-on time inside Zendesk yet. The notes above come from published documentation, the Zendesk pricing page, and G2 reviews. G2 reviews highlight the intuitive interface and the ability to get agents productive quickly. Zendesk has been recognized by G2 as an exceptional platform for four consecutive years, and Forbes named it the top platform for customer service in 2023.
Zendeskのメリットとデメリット
✅ メリット
- Over 1,300 pre-built apps in the Zendesk Marketplace
- Ticketing system pulls email, live chat, and social messaging into one agent workspace
- AI features can resolve over 80% of routine inquiries automatically
- Knowledge base and help center articles cut repeat support requests
- AES-256 encryption at rest plus two-factor agent login
❌ デメリット
- Starting price of $55/agent/month is steep for small businesses
- Custom workflows, triggers, and macros take real admin time to set up
- Sales pipeline work needs Zendesk Sell, a separate purchase
フォークとは何ですか?
Folk is a customer relationship management app for small teams.
The interface looks like a smart, collaborative spreadsheet.
You organize contacts into groups instead of drowning in data.
Folk CRM covers multiple use cases beyond sales.
Fundraising, event follow-up, and partnerships all fit the same app.
Here is a short tour of how the tool works day to day.
🥈 Runner Up: Folk
Folk keeps contacts, reminders, and deals in one simple view. Best for people who want real relationships, not ticket queues.
フォーク価格設定
Folk charges per member, per month. Three tiers cover most teams.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 標準 | 会員1人あたり月額17.5ドル | Solo users doing contact management |
| プレミアム | 会員1名あたり月額35ドル | Small teams tracking a sales pipeline |
| カスタム | 会員1人あたり月額70ドル | An agency managing many partnerships |
Pricing verified August 2026.
無料トライアル: 14 days, no sales call required. Folk runs a self-serve model.
返金保証: None published. Test the trial with real contacts first.
📌 注記： Even the entry plan includes Magic Fields, the Chrome extension, and email オートメーション. You are not paying extra for the core crm features.
⚠️ Pricing conflict flagged: Some sources quote Folk at $20 and $40 per user each month. Our verified figures are $17.5, $35, and $70 per member. The table above uses the verified numbers.
民俗学の主な利点
Here is why people pick Folk over heavier tools:
- Almost no learning curve: Folk is incredibly easy to pick up. People who never touched a CRM can add contacts on day one.
- One-click capture: The Chrome extension pulls people and companies straight from LinkedIn into your workspace.
- 魔法フィールド: This custom field type uses AI to clean and enrich contact details automatically.
- 受信トレイ sync: Connect Gmail or Outlook to import contacts and email history without manual work.
- Bulk outreach that feels personal: Collaborative mail merge sends templates to a group while keeping each message specific.
- Visual deal tracking: A Kanban board shows where every deal sits, so you can search and sort in seconds.
- Reminders that stick: Set reminders on any contact so follow-ups after events never slip.
私たちのチームが気づいたこと
Our writer signed up for Folk and spent several days moving a real contact list into it. Here is what stood out from that hands-on time:
The screenshot below shows the same workspace after the import finished.
フォークの長所と短所
✅ メリット
- One of the easiest CRMs to learn from scratch
- Chrome拡張機能を使えば、LinkedInの連絡先をワンクリックで追加できます。
- Magic Fields clean and enrich contact data with AI
- Entry plan costs $17.5/member/month, well under most rivals
- Works for fundraising, events, and partnerships, not just sales
❌ デメリット
- 会議や電話の自動追跡は行いません
- Reporting views stay basic, so detailed analytics are thin
- Users report friction importing emails and tidying contact data
- Not built for larger sales teams or complex sales processes
機能比較
These two tools overlap less than the category labels suggest. The table below shows where each one actually earns its keep.
| 特徴 | ゼンデスク | フォーク |
|---|---|---|
| 開始価格 | エージェント1人あたり月額55ドル | 会員1人あたり月額17.5ドル |
| 無料プラン | ❌ | ❌ |
| チケットシステム | ✅ | ❌ |
| ライブチャット | ✅ | ❌ |
| 販売パイプライン | ❌ (needs Zendesk Sell) | ✅ |
| 連絡先管理 | ❌ | ✅ |
| メール自動化 | ✅ | ✅ |
| Chrome拡張機能 | ❌ | ✅ |
| ナレッジベース | ✅ | ❌ |
| レポートと分析 | ✅ | ❌ |
| 最適な用途 | Support agents handling volume | Small teams building relationships |
1. Ticketing System and Request Handling
ゼンデスク: Every message becomes a ticket with an owner, a status, and a history. Older ticket systems forced agents to guess who was handling what. Zendesk routes support tickets automatically and keeps the thread attached to the customer record.
フォーク： There is no ticket queue here at all. Folk stores people and companies as records you can filter and search. If two teammates email the same person, Folk shows both threads on one profile.
2. Customer Support and Service Desk
ゼンデスク: This is help desk software in its purest form. Agents respond from one screen while the system logs every reply. It also handles internal requests, which makes it useful for employee experience teams.
フォーク： Client management in Folk means notes, reminders, and next steps. It tracks the relationship, not the complaint. For support at scale you would need to integrate a separate tool.
3. Live Chat and Social Messaging
ゼンデスク: Live chat sits in the same inbox as email and social messaging. Sunshine Conversations powers messaging across WhatsApp and similar apps. Agents keep all customer conversations in one thread.
フォーク： Social selling here means working your LinkedIn network, not staffing a chat widget. You capture the conversation and log it manually. Folk has no live chat of its own.
4. Multichannel Messaging and Email Outreach
ゼンデスク: Requests arrive from multiple channels and land in one queue. Triggers and macros send templated replies without an agent typing them. The focus is answering, not prospecting.
フォーク： Email funnels handle the outbound side. You write templates once and send personalized bulk email through mail merge. Email automation is Folk’s main outreach channel, and support for other channels stays limited.
⚠️ 警告： Folk does not log meetings or phone calls automatically. Every call you want on record has to be typed in by hand.
5. AIと自動化
ゼンデスク: AI can resolve over 80% of routine inquiries on its own. Agents get suggested responses and recommended next actions. Custom workflows run through triggers, automations, and macros.
フォーク： Magic Fields point AI at your records instead of your inbox. The system fills in missing details on leads you are tracking. It is narrower than Zendesk automation, but it saves real typing.
6. Sales Pipeline and Deal Management
ゼンデスク: The core ticketing software is not a sales tool. Zendesk Sell adds CRM features for a sales team, including customer data syncing. It is a separate product with its own cost.
フォーク： The Kanban board is built in from the first plan. You drag deals between stages and see the whole sales pipeline at a glance. This is where Folk earns its place for winning deals.
7. Partnerships and Team Workflows
ゼンデスク: Workforce management covers staffing, business hours, and shift coverage. It answers who is online and whether the queue is safe. That matters when a backlog turns into costly ダウンタイム.
フォーク： The partnership manager view tracks partners, investors, and event contacts as separate groups. Teams share one source of truth without stepping on each other. Folk works well for growing teams of 20 to 50 people.
8. セキュリティとデータプライバシー
ゼンデスク: Service data is encrypted at rest with AES-256, and traffic runs over TLS 1.2 or higher. Admins can lock accounts to office IP ranges and require two-factor login. Zendesk audits its applications, systems, and networks on a regular schedule.
フォーク： Folk publishes far less detail about its security posture. For a small team storing names and notes, that is usually fine. For regulated industries, it is a 質問 worth asking before you sign.
9. レポートと分析
ゼンデスク: Reporting and analytics Zendesk ships with cover agent output, response times, and customer trends. You can watch your team’s performance week over week. Generating a board-ready report takes minutes, not spreadsheets.
フォーク： Pipeline management gives you stage counts and simple views. Advanced reporting is the gap users mention most. If analytics drive your decisions, this is Folk’s weakest area.
10. Integrations and Browser Extensions
ゼンデスク: The Zendesk Marketplace lists over 1,300 pre-built apps and integrations. The Slack app lets users create and update tickets without leaving Slack. Developers can also build custom apps against the API.
フォーク： The Chrome extension is the star. Open a LinkedIn profile in your browser and add contacts in one click. Gmail and Outlook sync brings email history across without exports.
11. 価格設定とコスト
Here are both price lists side by side.
| ティア | ゼンデスク | フォーク |
|---|---|---|
| エントリ | Suite Team — $55/agent/month | Standard — $17.5/member/month |
| 中 | Suite Growth — $89/agent/month | Premium — $35/member/month |
| トップ | Suite Professional — $115/agent/month | Custom — $70/member/month |
| 無料トライアル | 14日間 | 14日間 |
ゼンデスク: Five agents on Suite Team cost $275 a month. That buys a ticketing system, help center, and AI that deflects routine questions. Judge the total cost against the hours those deflections save.
フォーク： Five members on Standard cost $87.50 a month. Folk’s top tier still lands under Zendesk’s entry tier. That gap is the clearest argument for price-sensitive buyers with basic CRM needs.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 予算が限られている | フォーク | Starts at a third of the cost |
| Ticket queue for support agents | ゼンデスク | Purpose-built ticketing systems |
| Contact management and reminders | フォーク | Built to organize contacts |
| セルフサービス型ナレッジベース | ゼンデスク | Help center plus community forums |
| Fundraising or event follow-up | フォーク | Fits temporary use cases |
| 徹底取材 | ゼンデスク | Analytics on customer interactions |
💰 あなたの予算
Folk’s entry plan costs $17.5 per member each month. Zendesk starts at $55 per agent, so the gap widens fast with headcount.
🔌 あなたの技術スタック
Zendesk connects to Slack, セールスフォース, and roughly 1,300 other tools. Folk leans on Gmail, Outlook, and its browser extension instead.
📝 日々の仕事
If your day is answering people who already bought, pick Zendesk. If it is chasing people who have not, pick Folk.
🎓 あなたの経験レベル
Folk is friendly to anyone who has never touched a CRM. Zendesk rewards an admin who will learn its functionality properly.
🆓 無料トライアルとデモ
Both give you 14 days at no cost. Load your real list into each one, since a demo with sample data proves nothing.
🛟 サポートオプション
Zendesk runs its own help center, community forums, and documentation. Folk keeps a self-serve model with no pressure from sales reps.
切り替えガイド
Already on one of these? Here is what changes if you move.
🔄 Switching from Zendesk to Folk?
✅ 得られるもの：
- A far lower bill per seat
- A visual sales pipeline for winning deals
- Chrome extension capture from LinkedIn
❌ 失うもの：
- The ticketing system and live chat
- Knowledge base and help center articles
- Deep analytics and audit-grade security controls
📋切り替え方法：
- Export your contact records from Zendesk as CSV
- Start the Folk trial and connect Gmail or Outlook
- Import the file, then group contacts by use case
🔄 Switching from Folk to Zendesk?
✅ 得られるもの：
- Real ticket routing across multiple channels
- AI that answers routine questions for you
- Reporting on customer satisfaction and agent output
❌ 失うもの：
- The low per-seat price
- Magic Fields and one-click contact capture
- The spreadsheet-style simplicity
📋切り替え方法：
- Export your groups and notes from Folk
- Open a Zendesk trial and set your business hours
- Import customer data, then build your first triggers
私たちのレビューで取り上げられなかったこと
This comparison focused on small businesses and mid-sized teams. We did not test Zendesk at enterprise scale, and we did not evaluate Zendesk Sell as a standalone product. Custom contracts, migration services, and new features shipped after August 2026 sit outside this review. If you manage hundreds of support agents, your priorities will differ from what we covered here.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | フォーク |
| 🎫 Ticketing and Support | ゼンデスク |
| 🤝 Contact Management | フォーク |
| 🤖 AIと自動化 | ゼンデスク |
| 📊 レポートと分析 | ゼンデスク |
| 👶 使いやすさ | フォーク |
| 🔌 連携機能 | ゼンデスク |
| 🔒 セキュリティ | ゼンデスク |
| 🏆総合優勝 | ゼンデスク |
🏆 受賞者：ZENDESK
Zendesk wins 5 of 8 categories and rates 4.1 against Folk’s 4.0.
最適な用途: support teams, multilingual help centers, businesses tracking customer satisfaction
Zendesk takes the win because it does more, and does it for more people. It is customer service software for teams that answer questions all day.
Folk is the better tool for the opposite job. It helps a small team organize contacts, set reminders, and close winning deals without a heavy setup.
Pick Folk if your work is building real relationships one person at a time. Pick Zendesk if your inbox is the business.
Zendeskの比較をもっと見る
Here is how Zendesk lands against the rest of the help desk field:
Zendesk vs Freshdesk
Zendeskが優れている点： A far larger app marketplace, stronger multilingual support, deeper analytics on agent output
Freshdeskが優れている点： A usable free tier, lower entry pricing, faster setup for a first-time admin
Zendesk vs Intercom
Zendeskが優れている点： Structured ticket routing, predictable per-agent pricing, reporting built for support managers
Intercomが勝利した点： In-product messaging, proactive chat campaigns, tighter fit for product-led companies
Zendesk vs Help Scout
Zendeskが優れている点： Workforce management, custom apps through its API, scale past a few dozen agents
Help Scoutの勝利実績： A quieter inbox-style interface, gentler learning curve, friendlier price for tiny teams
Zendeskが優れている点： Marketplace depth, published security controls, polish across the agent workspace
Zoho Deskが優れている点： Cost per agent, bundling with the wider Zoho suite, generous mid-tier feature list
フォークの比較をもっと
Folk sits in a crowded CRM market. Here is where it holds up:
フォークが勝利した点： Setup measured in minutes, lower cost per member, a cleaner view for non-sales work
HubSpotが優れている点： Marketing automation depth, a free starting tier, reporting that satisfies a full sales team
フォーク対 パイプドライブ
フォークが勝利した点： Multiple use cases beyond selling, LinkedIn capture, AI enrichment through Magic Fields
Pipedriveが勝利した点： Activity tracking, call logging, forecasting built for quota-carrying reps
フォーク対マンデー CRM
フォークが勝利した点： Contact-first design, faster onboarding, email outreach that needs no extra app
月曜日のCRMの勝利点： Board customization, project and deal work in one place, automation recipes across teams
フォーク対 カプセルCRM
フォークが勝利した点： Modern interface, browser extension capture, group-based outreach for partnerships and events
Capsule CRMが優れている点： A free plan for two users, task management depth, longer track record with small businesses
よくある質問
フォークCRMとは何ですか？
Folk is a lightweight customer relationship management app. It stores contacts, groups, and deals in a spreadsheet-style view built for small teams.
ZendeskはCRMツールですか？
Not really. The main product is service desk software. Zendesk Sell is the separate CRM product for a sales team.
folkは優れたCRMツールでしょうか？
Yes, for individuals and small teams with basic needs. It is weaker for complex sales processes because reporting and call tracking stay limited.
Zendeskのデメリットは何ですか？
Price is the big one at $55 per agent monthly. Setup of triggers and macros also takes admin time before the system runs smoothly.
Which one should a 中小企業 pick?
Pick Folk if you are chasing leads and partnerships. Pick Zendesk if customers already email you daily and answers keep slipping through.
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