⚡ 簡単な評価:
- 価格: Pipedrive starts at $14/user/month. SugarCRM starts at $59/user/month.
- 最適な用途: Pipedrive suits sales teams that live in a deal pipeline. SugarCRM suits larger organizations running sales, marketing, and service management together.
- 主な違い： Pipedrive is a focused sales CRM. SugarCRM is a wider platform with modules for support and marketing オートメーション.
- 私たちのおすすめ： Pipedrive, rated 4.3 against SugarCRM’s 3.1, wins on cost and ease of setup.
The cheaper CRM here is not the weaker one.
Pipedrive costs about a quarter of what SugarCRM does per seat.
But price is the smallest gap between these two CRM tools.
One is built around sales pipeline management. The other is built around depth.
That difference decides which one fits your 仕事.
概要
This Pipedrive vs SugarCRM comparison covers pricing, core CRM features, and daily usability.
We read both pricing pages, product documentation, and public user reviews.
弊社のライター陣は、各プラットフォームを実際に操作して検証しました。
それらのメモは、以下の「チームが気づいたこと」のセクションに記載されています。
By the end, you will know which customer relationship management tool matches your specific needs.
Pipedrive とは何ですか?
Pipedrive is a sales-first CRM software built around a visual deal board.
Every lead sits in a stage you can drag forward or back.
The goal is simple. Help sales teams close deals faster.
It adds email marketing, projects, documents, and an AIアシスタント 一番上。
Most companies pick it for the user interface, not the feature count.
🏆 受賞者：Pipedrive
A CRM your reps will actually open every morning. Four plans, no forced onboarding fee, and setup measured in hours.
Pipedriveの価格
Pipedrive uses four paid tiers. Rates below are per user, billed annually.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| ライト | 1ユーザーあたり月額14ドル | Solo sellers and first pipelines |
| 成長 | 1ユーザーあたり月額24ドル | Small sales teams adding オートメーション |
| プレミアム | 1ユーザーあたり月額49ドル | Teams needing reporting tools and projects |
| 究極の | 月額69ドル/ユーザー | Larger organizations with permission rules |
Pricing verified September 2026.
無料トライアル: Yes. A 14-day trial with no card required at signup.
返金保証: No blanket refund window. Unused annual time is handled case by case.
📌 注記： Campaigns email marketing and the AI sales agent are priced as separate add-ons. Budget for them if email volume matters to your sales processes.
⚠️ Pricing conflict flagged: Some sources list Pipedrive plans named Essential ($12.50), Advanced ($24.90), and Professional ($49.90), and describe five tiers. Our CSV records four tiers named Lite, Growth, Premium, and Ultimate. We use the CSV figures throughout this comparison.
Pipedriveの主な利点
Here is what makes Pipedrive worth a look:
- 視覚的なパイプライン管理: Deals move across stages by drag and drop. New reps understand the board in minutes.
- ユーザーフレンドリーなインターフェース: The layout hides admin settings until you need them. That keeps daily productivity high.
- Automation for repetitive tasks: Triggers create follow-ups, update fields, and send emails without manual work.
- Marketplace integrations: A public app marketplace covers 会計, calling, and support tools.
- モバイルアクセス: The Pipedrive mobile app lets reps log calls and update deals on the road.
- Low entry cost: The Lite plan at $14 per user keeps CRM within reach of a two-person team.
私たちのチームが気づいたこと
私たちの 作家 set up a live pipeline in Pipedrive and ran real deals through it. Here is what stood out from that hands-on time:
Pipedriveの長所と短所
✅ メリット
- Starts at $14 per user per month, well under SugarCRM’s entry price
- Visual pipeline that new sales teams learn without training
- Highly functional mobile app for reps working away from a desk
- App marketplace for connecting third-party tools
❌ デメリット
- Limited customization options frustrate teams with specialized sales processes
- Basic reporting features fall short for in-depth analytics
- Email marketing and AI features cost extra as add-ons
SugarCRM とは何ですか?
SugarCRM is a customer experience platform covering sales, marketing, and support.
Sugar Sell is the sales product most buyers compare against Pipedrive.
Its strength is depth. You can reshape modules, custom fields, and workflows.
It also runs in the cloud or on your own site.
That matters for industries with strict データ ルール。
This video walks through the main SugarCRM modules.
🥈 Runner Up: SugarCRM
Built for complex processes and heavy customization. Best when one CRM has to serve sales, marketing, and service management at once.
SugarCRMの価格
SugarCRM uses three tiers. Rates are per user, billed annually.
| プラン | 価格 | 最適な用途 |
|---|---|---|
| 標準 | 1ユーザーあたり月額59ドル | Teams starting with core CRM features |
| 高度な | 1ユーザーあたり月額85ドル | Companies needing deeper automation and reporting |
| プレミア | 1ユーザーあたり月額135ドル | Enterprise accounts with priority support |
Pricing verified September 2026.
無料トライアル: No open self-serve trial. Access runs through a booked demo with sales.
返金保証: None published. Terms sit inside the annual contract you sign.
📌 注記： Minimum seat counts apply on some plans. Setup and data migration are usually quoted separately, so the first-year cost runs above the sticker price.
⚠️ Pricing conflict flagged: Other sources list a Professional tier at $52/user/month and an Enterprise tier at $85/user/month, and describe Sugar Sell as having four options as of August 2024. Our CSV records three tiers: Standard, Advanced, and Premier. CSV figures are used in every table and verdict here.
SugarCRMの主なメリット
Here is where SugarCRM earns its higher price:
- 豊富なカスタマイズ オプション: Modules, layouts, and custom fields bend to fit unusual business requirements.
- Broader range of functionalities: Sales, marketing automation, and customer support live under one roof.
- Advanced workflow automation: Rules handle approvals and handoffs across long, complex processes.
- AIを活用した洞察: Predictive scoring helps rank leads and forecast revenue.
- Deployment choice: Cloud hosting or on-site hosting for strict data security rules.
- Training and support: Extensive training resources help users learn the platform.
私たちのチームが気づいたこと
Our writer worked through SugarCRM’s admin panel and module ビルダー. Here is what came out of that session:
SugarCRMのメリットとデメリット
✅ メリット
- Highly customizable for industries with complex workflows
- Covers marketing automation and service management, not just sales
- Cloud or on-site hosting for data security compliance
- Scales to larger organizations with heavy user and data management
❌ デメリット
- Entry price of $59 per user is steep for 中小企業 予算
- Setup takes more time and resources than lighter CRM tools
- The user interface can overwhelm new users
機能比較
Both platforms cover the same core CRM features. The difference shows up in how far each one goes.
| 特徴 | パイプドライブ | シュガーCRM |
|---|---|---|
| 開始価格 | 1ユーザーあたり月額14ドル | 1ユーザーあたり月額59ドル |
| 無料トライアル | ✅ | ❌（デモ版のみ） |
| ビジュアルパイプライン | ✅ | ✅ |
| マーケティングオートメーション | ✅（追加オプション） | ✅（内蔵） |
| サービス管理 | ❌ | ✅ |
| 深いカスタマイズ | ❌ | ✅ |
| On-Site Hosting | ❌ | ✅ |
| 高度なレポート | ❌ | ✅ |
| 最適な用途 | 営業チームと 中小企業 | 大規模組織 |
1. リード管理
パイプドライブ: New leads land in a separate 受信トレイ before they touch your pipeline. You qualify them, then push them into a deal stage. It keeps the sales board clean.
シュガーCRM: Lead capture ties into sales automation and scoring rules. AI-powered insights rank prospects by likelihood to close, which helps teams with high lead volume.
2. 取引およびパイプライン管理
パイプドライブ: This is the product’s whole reason for existing. Deals sit in columns, and dragging one forward updates everything behind it. Sales teams get the picture in one glance.
シュガーCRM: Automated sales workflows push deals through approval steps and handoffs. It fits long cycles better than short ones, though the board takes more clicks to read.
3. Projects and Custom Workflows
パイプドライブ: Projects turn a won deal into a delivery board. Useful for agencies, but it is a light add-on rather than a full project tool.
シュガーCRM: Custom workflows are the headline feature. You can rebuild modules, add custom fields, and match processes that no template covers.
⚠️ 警告： Pipedrive’s fewer customization options frustrate companies with highly specialized sales processes. Check your must-have fields before committing.
4. マーケティングオートメーション
パイプドライブ: Campaigns handles list sends and basic nurture flows. It works, but it sits beside the CRM as a paid add-on rather than inside it.
シュガーCRM: Marketing automation is a native module. Campaign data, customer interactions, and support tickets all write back to the same record.
5. Email Marketing and Landing Pages
パイプドライブ: Email templates, open tracking, and scheduled sends run from the deal view. There is no built-in landing page builder.
シュガーCRM: Landing pages are part of the marketing module. You can host a form, capture the lead, and route it without a third-party tool.
6. Reporting Tools and AI Features
パイプドライブ: Dashboards cover conversion rates, deal velocity, and rep activity. Reporting is readable but basic, and heavy analytics needs an external tool.
AI アシスタント sits on top of that same data.
シュガーCRM: This is where the runner-up pulls ahead. Deeper reporting, AI predictions, and revenue forecasting give analysts more to work with.
7. 統合機能
パイプドライブ: The marketplace is a public directory of third-party apps, allowing users to connect billing, calling, and support tools without code. Most popular tools have a ready listing, so a custom integration is rarely needed.
シュガーCRM: Integrations reach further into back-office systems, including ERPs, document management, and email inboxes. That keeps customer interactions captured in one CRM system.
8. Documents, Templates and Custom URLs
パイプドライブ: Quotes and proposals generate from templates with deal fields filled in. Signature tracking is included on higher tiers.
シュガーCRM: Custom URLs let an organization run branded portals and forms on its own domain. It is a small feature that matters to marketing teams.
9. セキュリティと展開
パイプドライブ: Cloud only, with role permissions and two-factor login. Fine for most companies, but there is no on-premise option.
シュガーCRM: Security settings go field level, and hosting can stay on your own servers. Regulated industries pick it for exactly this reason.
Deployment choices are set during setup, not after.
10. 価格設定とコスト
Here is the pricing structure side by side.
| ティア | パイプドライブ | シュガーCRM |
|---|---|---|
| エントリ | ライト — 月額14ドル/ユーザー | スタンダードプラン — 月額59ドル/ユーザー |
| 中 | 成長 — 月額24ドル/ユーザー | 上級プラン — 月額85ドル/ユーザー |
| アッパー | プレミアムプラン — 月額49ドル/ユーザー | プレミアプラン — 135ドル/ユーザー/月 |
| トップ | アルティメットプラン — 月額69ドル/ユーザー | ❌ |
パイプドライブ: Even the top Ultimate plan at $69 costs more than $60 less per seat than SugarCRM’s Premier tier. For a ten-person team, that gap funds a second tool.
シュガーCRM: The cost buys depth, not seats. It reads as expensive for small business budgets and reasonable for enterprise buyers replacing three systems at once.
💡 プロのヒント: Price two years, not one. SugarCRM setup work lands in year one, while Pipedrive’s add-on fees for email and AI repeat every year.
さまざまなシナリオ
| 必要な場合は | 選ぶ | なぜ |
|---|---|---|
| 限られた予算 | パイプドライブ | $45 less per seat at entry |
| Deep customization options | シュガーCRM | Rebuild modules and fields |
| Fast rollout | パイプドライブ | Setup in hours, not weeks |
| Marketing and support in one CRM | シュガーCRM | Broader range of modules |
| On-site data hosting | シュガーCRM | Cloud or on-premise choice |
| A beginner-friendly platform | パイプドライブ | Intuitive drag-and-drop board |
💰 あなたの予算
Pipedrive’s pricing structure is friendlier to small and medium-sized business. SugarCRM runs more expensive, which is hard to justify on a tight budget.
🔌 あなたの技術スタック
Both offer strong integration capabilities. If you need to integrate an ERP or document system, SugarCRM reaches deeper into back-office data.
📝 販売プロセス
Short, repeatable cycles suit Pipedrive tools and its linear board. Long cycles with approvals and specialized workflows suit SugarCRM.
🎓 あなたの経験レベル
User friendliness is where Pipedrive wins outright. SugarCRM’s admin depth means someone on the team owns configuration long term.
🆓 無料トライアルとデモ
Pipedrive lets you sign up and test a real pipeline today. SugarCRM routes you through a sales demo first.
🛟 サポートオプション
SugarCRM pairs extensive training resources with account support. Pipedrive leans on documentation and chat, which fits its simpler platform.
切り替えガイド
Already running one of them? Here is what changes.
🔄 PipedriveからSugarCRMに切り替えますか？
✅ 得られるもの：
- Native marketing automation and service management modules
- Deeper reporting and AI revenue forecasting
- On-site hosting and field-level security
❌ 失うもの：
- The $14 entry price and self-serve trial
- The drag-and-drop board reps learn in a day
- The lighter mobile app for field reps
📋切り替え方法：
- Export deals, contacts, and activities from Pipedrive as CSV
- Book a SugarCRM demo and scope your module setup
- Map custom fields, then import in a sandbox before going live
🔄 SugarCRMからPipedriveに切り替えますか？
✅ 得られるもの：
- A far lower per-seat cost across every tier
- A pipeline view your team adopts without training
- Faster rollout with no configuration project
❌ 失うもの：
- Extensive customization options and custom modules
- Built-in customer support and service ticketing
- On-premise hosting for compliance rules
📋切り替え方法：
- Export accounts, contacts, and opportunities from SugarCRM
- Start a Pipedrive trial and build your stages first
- Import data, then rebuild only the automations you actually used
私たちのレビューで取り上げられなかったこと
This comparison focused on sales teams at small and mid-sized companies. We did not test SugarCRM’s on-premise install, custom API work, or bulk seat licensing. Migration timelines for an organization moving thousands of records also sit outside what we could verify. If you are buying for 200 users, treat this as a starting point rather than a final answer.
最終評決
| カテゴリ | 勝者 |
|---|---|
| 💰価格 | パイプドライブ |
| 🚀 パイプライン管理 | パイプドライブ |
| 👶 使いやすさ | パイプドライブ |
| 🎯 カスタマイズ | シュガーCRM |
| 📊 Reporting and AI | シュガーCRM |
| 🔌 連携機能 | シュガーCRM |
| 🔒 Security and Hosting | シュガーCRM |
| 📱 モバイルアクセス | パイプドライブ |
| 🏆総合優勝 | パイプドライブ |
🏆 優勝：PIPEDRIVE
Pipedrive takes 4 of 8 categories and wins on rating, 4.3 against 3.1.
最適な用途: Small sales teams, deal-focused pipelines, fast rollouts, tight budgets
The category split is close, so read it carefully. SugarCRM wins the technical categories. Pipedrive wins the ones most buyers actually feel every day.
SugarCRM is the better platform for larger organizations with complex processes and advanced features on the requirements list. If on-site hosting or deep reporting perfectly aligns with your needs, pay the premium.
For everyone else, Pipedrive builds strong customer relationships at a quarter of the cost. Start there, and add additional features only when your team asks for them.
Pipedriveの比較をもっと見る
Here is how Pipedrive holds up against other CRM tools:
Pipedriveが勝利した点： Lower paid entry price, faster pipeline setup, fewer settings to configure before your first deal
HubSpotが優れている点： A usable free tier, native marketing hub, richer content and forms tooling
Pipedriveが勝利した点： Purpose-built sales stages, stronger email sync, sales-specific reporting out of the box
月曜日のCRMの勝利点： Flexible board views, cross-team project work, per-seat plans that bundle non-sales users
Pipedriveが勝利した点： Cleaner deal board, wider app marketplace, more mature documents and quotes
Freshsalesが勝利した点： Built-in phone and chat, bundled AI scoring at lower tiers, tighter fit with other Freshworks products
SugarCRMの比較
And here is where SugarCRM lands against its closest rivals:
SugarCRMが優れている点： On-premise hosting, simpler licensing, lower admin overhead for mid-market teams
Salesforceが優れている点： Far larger app marketplace, deeper enterprise reporting, wider hiring pool of certified admins
SugarCRMが優れている点： Full sales pipeline, revenue forecasting, account-level customization
ゼンデスク 勝利したタイトル： Ticketing depth, help-center publishing, faster agent onboarding
SugarCRMが優れている点： Heavier workflow rules, hosting choice, module-level configuration
Insightlyが勝利した点： Lower entry cost, built-in project delivery, gentler learning curve for new admins
This video runs through the wider list of SugarCRMの代替品.
よくある質問
Pipedriveよりも優れたCRMはどれですか？
It depends on the gap you feel. SugarCRM beats it on customization and reporting. HubSpot beats it on marketing. Salesforce beats it on raw scale.
Pipedriveはどのような用途に最適ですか？
It suits small sales teams working a visual pipeline. Short deal cycles, fast rollout, and modest budgets are where the platform performs best.
PipedriveはCRMとして使用できますか？
Yes. It handles contacts, deals, activities, email sync, and reporting. Sales pipeline management is simply where the product puts most of its attention.
Pipedriveにはマーケティングオートメーション機能がありますか？
Partly. Workflow automation is built in. Email campaigns run through a paid add-on. SugarCRM includes marketing automation as a native module instead.
Pipedriveの年間料金はいくらですか？
Plans run from $14 to $69 per user per month, billed annually. Most small teams land on Growth at $24 per user monthly.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 