

⚡ Verdetto rapido:
- Prezzi: Freshsales CRM starts at $9/user/month vs Nutshell at $13/user/month.
- Ideale per: Freshsales for AI-powered sales teams that want Freddy AI and a free plan. Nutshell for small B2B sales teams that want a simple, easy-to-learn CRM.
- Differenza fondamentale: Freshsales bundles built-in phone, email, chat, and SMS in a unified posta in arrivo. Nutshell focuses on contact management, drag-and-drop pipelines, and free data migration.
- La nostra scelta: Freshsales CRM for most users — it offers more features, AI lead scoring, a free plan for up to 3 users, and a longer 21-day free trial.

Choosing between Freshsales CRM and Nutshell CRM comes down to one question.
Do you want an AI-powered platform with deep features?
Or a simple, easy-to-learn CRM built for small B2B teams?
Both tools manage customer data, deals, and sales activities.
But they serve different sales teams with very different needs.
Questo confronto analizza prezzi, funzionalità e casi d'uso per aiutarti a decidere.
Panoramica
Questo confronto prende in considerazione prezzi, funzionalità e facilità d'uso.
We also break down who each CRM software works best for.
Nostro scrittore spent time with Nutshell CRM directly during this review.
Observations on Freshsales come from documentation, G2 reviews, and Capterra ratings.
Alla fine saprai quale CRM è più adatto alle tue esigenze Attività commerciale.
Che cos'è Freshsales CRM?
Freshsales CRM is an AI-powered customer relationship management platform.
It helps sales teams manage leads, deals, and customer data in one place.
The platform launched in 2016 as part of the Freshworks suite.
Freshsales includes Freddy AI for lead scoring and deal predictions.
It works for small and medium sized businesses across many industries.
Freshworks claims over 67,000 customers worldwide use its products.

CRM Freshsales
An AI-powered CRM for sales teams of all sizes. Get Freddy AI lead scoring, a unified inbox, and a 21-day free trial. No credit card required to start.
Prezzi del CRM Freshsales
Here’s what Freshsales costs in 2026. Pricing has dropped 2-3 times lower than before.
| Piano | Prezzo | Ideale per |
|---|---|---|
| Gratuito | Ho acquistato sia NordVPN che PureVPN con i miei soldi. | Trying core CRM features |
| Crescita | $9/utente/mese | Piccoli team che iniziano |
| Professionista | $ 39/utente/mese | Crescita dei team di vendita |
| Impresa | $ 59/utente/mese | Larger organizations |
Pricing verified May 2026.

Prova gratuita: Yes, 21-day free trial across all paid tiers. No credit card required to create a new account.
Garanzia di rimborso: Freshsales does not offer a refund window after billing. The 21-day free trial is the main risk-free way to test paid features.
📌 Nota: The free plan supports up to 3 users with most features included. The Growth plan at $9/user/month is excellent value for piccole imprese just getting started with CRM software.
⚠️ Avvertimento: Some Freshsales add ons cost extra beyond the base plan. Phone credits, additional bot sessions, and certain Freshworks products charge separately. Review the pricing page before you commit.
Principali vantaggi del CRM Freshsales
Here’s what makes Freshsales worth considering:
- Ottieni informazioni dettagliate sulle trattative e suggerimenti sulle azioni successive più opportune grazie all'intelligenza artificiale. Freddy AI scores leads, predicts deal risks, and suggests next best actions. It improves conversion rates by analyzing behavior and profile data.
- Visione del cliente a 360 gradi: Freshsales provides a complete timeline of every customer touchpoint. You see emails, calls, deals, and notes in one centralized record.
- Chiamate e SMS integrati: Phone, email, chat, and SMS work inside a unified inbox. There’s no need to juggle separate tools for sensibilizzazione.
- Gestione visiva della pipeline: Kanban boards make deal stages easy to track at a glance. You can spot bottlenecks before they cost you revenue.
- Marketing Automazione: Freshsales is tightly integrated with Freshmarketer for personalized marketing campaigns. Bulk emails and activity tracking work natively.
- Comunicazione omnicanale: Connect with customers via WhatsApp Business, Facebook Messenger, and LINE. The mobile app supports offline access and call logging.
- Ottimo rapporto qualità-prezzo: The Growth plan starts at $9 per user per month. Users score Freshsales 4.5/5 on Capterra and G2 review platforms.

Cosa ha notato il nostro team
Note: We haven’t had extensive hands-on time with Freshsales CRM yet. The information here is based on Freshsales documentation, G2 reviews, and Capterra ratings.
According to G2 reviews, the intuitive interface is frequently praised by new users. Many reviewers note Freshsales is easy to learn and quick to set up. However, some reviews mention the platform can feel slow at times. Cluttered navigation and slower loading times are common complaints in larger Freshsales accounts.
Vantaggi e svantaggi di Freshsales CRM
✅ Pro
- Piano gratuito (fino a 3 utenti)
- Built-in phone, email, chat, and SMS in a unified inbox
- Free plan for up to 3 users with most features included
- 21-day free trial across all pricing tiers, no credit card required
- 24/5 support across all plans via phone, chat, and email
❌ Contro
- Around 385 integrations is fewer than HubSpot or Forza vendita
- Limited native connectors with third-party tools outside Freshworks
- Some users report cluttered navigation and slower loading times
- Lacks some advanced features compared to HubSpot and Salesforce
Che cos'è Nutshell CRM?
Nutshell CRM is a cloud-based customer relationship management platform.
It targets small to mid-sized B2B sales teams who want simplicity.
Nutshell focuses on contact management, calendar sync, and pipeline tracking.
The CRM software includes web forms, email marketing, and Strumenti di intelligenza artificiale.
It avoids complex features in favor of an easy-to-use interface.
In 2025, Nutshell was recognized as a top choice for small B2B teams.

CRM in sintesi
A simple, all-in-one CRM for small B2B sales teams. Get drag-and-drop pipelines, free data migration, and live support on every plan. Try it free for 14 days.
Prezzi di Nutshell CRM
Nutshell plans are sold per user per month. Here’s the full breakdown.
| Piano | Prezzo | Ideale per |
|---|---|---|
| Fondazione | $ 13/utente/mese | Single user or small businesses |
| Crescita | $25/utente/mese | Teams adding personal email sequences |
| Professionista | $42/utente/mese | Multiple pipelines and territories |
| Attività commerciale | $ 59/utente/mese | Full reporting suite and revisione contabile tronco d'albero |
| Impresa | $79/utente/mese | Larger B2B teams and integrations |
Pricing verified May 2026.

Prova gratuita: Yes, 14-day free trial for new users. No credit card required.
Garanzia di rimborso: Nutshell does not publish a refund policy. The 14-day trial is the main way to test the platform risk-free.
📌 Nota: Every Nutshell plan comes standard with unlimited contacts and no data limits. Free data migration and free live support are included on every tier — that’s rare in this category.
⚠️ Avvertimento: The Foundation plan at $13 per user per month covers basic contact management only. If you need email sequences, multiple pipelines, or the full reporting suite, you’ll need Growth or higher.
Principali vantaggi di Nutshell CRM
Here’s what makes Nutshell worth considering:
- Interfaccia facile da usare: Nutshell has a minimal learning curve compared to other CRMs. Most users are productive within days, not weeks.
- Gestione visiva della pipeline: Drag-and-drop boards make sales activities easy to track. View pipelines as Board, List, Map, or Chart.
- Strumenti di marketing integrati: Email marketing, landing pages, and web forms work without paid add ons. Drip campaigns and bulk email are included.
- Strumenti per l'individuazione di potenziali clienti: ProspectorIQ helps find new leads and VisitorIQ identifies companies visiting your website. These tools surface potential customers automatically.
- Ampie integrazioni: Nutshell connects with Google Workspace, Microsoft 365, Outlook, and Slack. Over 5,000 additional apps work via Zapier.
- Migrazione dati gratuita: Nutshell migrates your data for free on all plans. Most competitors charge premium fees for this kind of help.
- Live Support on Every Plan: Live chat and email support are included for all customers. Enterprise users get priority support response times.

Cosa ha notato il nostro team
Our writer signed up for Nutshell CRM and spent several days with the platform. Here’s what stood out from that hands-on time:

Vantaggi e svantaggi del CRM in sintesi
✅ Pro
- Minimal learning curve — productive within days for most users
- Free data migration and live support included on every plan
- Unlimited contacts and no data limits on any tier
- Multiple pipeline views including Board, List, Map, and Chart
- Connects to 5,000+ apps via Zapier in addition to native integrations
❌ Contro
- Automation features are less advanced than HubSpot or Salesforce
- Some users report email attachment handling needs work
- Foundation plan at $13/user/month is limited in features
- No free plan — only a 14-day trial for new accounts
Confronto delle funzionalità
Ready to dive into a detailed comparison of Freshsales CRM vs Nutshell CRM?
We’ll explore 8 key features to help you determine which CRM software best fits your sales process.
| Caratteristica | CRM Freshsales | CRM in sintesi |
|---|---|---|
| Prezzo di partenza | $9/utente/mese | $ 13/utente/mese |
| Piano gratuito | ✅ (fino a 3 utenti) | ❌ (Prova gratuita di 14 giorni) |
| Consente di classificare i potenziali clienti da 0 a 100 in base ai modelli di coinvolgimento e conversione. | copertura linguistica, clonazione vocale, elaborazione in batch | ✅ Marketing Cloud (componente aggiuntivo a pagamento) |
| Gestione della pipeline | ✅ Kanban boards | ✅ Board, List, Map, Chart |
| Telefono e SMS integrati | ✅ | ❌ (click-to-call only) |
| Marketing via e-mail | ✅ Via Freshmarketer | ✅ Nativo |
| Integrazioni | ~385 native | Oltre 5.000 tramite Zapier |
| Free Data Migration | ❌ | ✅ Tutti i piani |
| Prova gratuita | 21 giorni, nessuna carta di credito richiesta | 14 giorni, senza carta di credito |
| Ideale per | AI-powered sales teams | Salesforce offre una visione completa di ogni cliente. Puoi visualizzare la cronologia delle attività, i contatti chiave e tutte le comunicazioni in un unico luogo. La piattaforma gestisce anche i flussi di lavoro di gestione dei contatti più complessi, accompagnando la crescita della tua azienda. |
1. Punteggio dei lead basato sull'IA
CRM Freshsales: Freddy AI scores leads based on behavior and profile data. It predicts deal risks and suggests the next best action to close deals. Sales teams use these insights to focus on the highest-value leads first.

CRM in sintesi: Nutshell integrates AI tools to assist with revenue-driving tasks. ProspectorIQ helps identify potential leads and VisitorIQ identifies companies visiting your website. The AI features are useful but less deep than Freddy AI.

2. Gestione dei contatti
CRM Freshsales: Freshsales centralizes customer information and provides a complete history of every touchpoint. The 360-degree customer view shows emails, calls, deals, notes, and chat threads. Sales reps can update customer data and track interactions across the timeline.

CRM in sintesi: Nutshell offers contact management with calendar sync, click-to-call, and team collaboration. It provides unlimited contacts and no data limits on any plan. Custom fields let you tailor the contact view to your business.
3. Gestione della pipeline
CRM Freshsales: Freshsales features a visual pipeline management system that uses Kanban boards. You can track deal progress and identify bottlenecks at a glance. Drag deals between stages to update their status quickly.
CRM in sintesi: Nutshell uses visual drag-and-drop boards for managing sales pipelines. It offers multiple views including Board, List, Map, and Chart. The Pro plan adds multiple pipelines and territories for teams that sell across regions.

4. Automazione delle vendite
CRM Freshsales: Freshsales automates repetitive sales activities so reps can focus on selling. Sales sequences send follow-ups automatically based on triggers. Workflow rules handle routing, notifications, and updates without manual work.

CRM in sintesi: Nutshell automates repetitive sales tasks like lead routing and follow-up notifications. The automation features are reliable but less advanced than HubSpot or Salesforce. Personal email sequences are available on Growth plans and above.

⚠️ Avvertimento: Some advanced sales automation features in Freshsales sit behind the Pro plan at $39 per user per month. Check the feature list for your plan before assuming all automation is included.
5. Email & Communication
CRM Freshsales: Freshsales includes built-in phone, email, chat, and SMS within a unified inbox. Omnichannel outreach extends to WhatsApp Business, Facebook Messenger, and LINE. You can send personalized bulk emails and monitor open rates and replies.
CRM in sintesi: Nutshell enables email marketing through list creation, bulk email sending, and drip campaigns. It syncs with Gmail and Outlook for two-way email tracking. Email templates and personal email sequences round out the outreach toolset.

6. Reportistica e analisi
CRM Freshsales: Freshsales provides around a dozen predefined sales reports that are fully customizable. AI insights help track team performance and forecast revenue. Reports cover deals, activities, conversion rates, and pipeline health.
CRM in sintesi: Nutshell offers customizable dashboards and reports tailored to your business. The full reporting suite is included on the Business plan. KPIs, sales funnel, and timelines help managers track team performance.
7. Integrazioni
CRM Freshsales: Freshsales offers around 385 integrations and apps. It connects natively with Google, Microsoft 365, Slack, and Zoom. Native connectors with third-party tools outside Freshworks products are limited compared to HubSpot.

CRM in sintesi: Nutshell connects with Google Apps, MailChimp, Zendesk, Outlook, and Slack natively. Over 5,000 additional apps work via Zapier integration. Users can also import contacts from any source using a CSV file.

8. Assistenza clienti
CRM Freshsales: Freshsales provides 24/5 support across all plans via phone, chat, and email. Free plan users get the same support channels as paid customers. The free live support window covers business hours globally.
CRM in sintesi: Nutshell offers free live support, live chat, and email support for all customers. Enterprise users get priority response times. Free data migration is included on every plan, which sets it apart from competitors that charge for premium assistance.

Prezzi e costi
Confrontiamo i piani tariffari fianco a fianco.
| Piano | CRM Freshsales | CRM in sintesi |
|---|---|---|
| Gratuito | Ho acquistato sia NordVPN che PureVPN con i miei soldi. | ❌ (Prova gratuita di 14 giorni) |
| Iscrizione | Growth: $9/user/month | Fondotinta: 13 dollari a utente al mese |
| Livello intermedio | Pro: 39 $/utente/mese | Livello professionale: 75 $/utente/mese |
| Più alto | — | Pro: 42 $/utente/mese |
| Superiore | Enterprise: $59/user/month | Business: $59/user/month |
| Premio | — | Enterprise: $79/user/month |
CRM Freshsales: Freshsales is the cheaper entry point at $9 per user per month. The free plan covers up to 3 users with most features included. Pricing has dropped 2-3 times lower than before, making it excellent value for small to medium sized businesses.
CRM in sintesi: Nutshell starts at $13 per user per month with no free plan. The five-tier pricing structure gives you room to grow into more features. Free data migration and live support on every plan add real value beyond the base price.
Diversi scenari
| Se hai bisogno | Scegliere | Perché |
|---|---|---|
| Budget limitato | CRM Freshsales | $9/user vs $13/user starting price |
| AI-powered selling | CRM Freshsales | Freddy AI scores leads and predicts deals |
| Easy learning curve | CRM in sintesi | Productive within days, minimal training |
| Built-in phone & SMS | CRM Freshsales | Unified inbox with all channels |
| Free data migration | CRM in sintesi | Included on every plan |
| Piano gratuito per iniziare | CRM Freshsales | Up to 3 users free forever |
| Many integrations | CRM in sintesi | 5,000+ apps via Zapier |
💰 Il tuo budget
Freshsales CRM is the cheaper option at $9 per user per month. If you have a tight budget, the free plan for up to 3 users gives you a no-risk starting point.
🔌 Il tuo stack tecnologico
If you already use other Freshworks products like Freshdesk, Freshsales is the natural choice. Nutshell wins if you rely on Zapier to connect tools beyond the major platforms.
📝 Il tuo processo di vendita
For complex sales activities with phone, SMS, and AI scoring, Freshsales fits best. For straightforward B2B pipelines and contact management, Nutshell is the easier fit.
🎓 Il tuo livello di esperienza
Beginners and small teams without a CRM background tend to onboard faster on Nutshell. Sales teams comfortable with more advanced features will get more out of Freshsales over time.
🆓 Prove e demo gratuite
Freshsales offers a 21-day free trial with no credit card required across all paid tiers. Nutshell offers a 14-day free trial. Try both before you commit — your sales team’s reaction matters more than feature lists.
🛟 Opzioni di supporto
Freshsales provides 24/5 support via phone, chat, and email on every plan. Nutshell offers free live support, live chat, and free data migration on every plan, with priority support for enterprise users.
Guida al passaggio
Monday CRM offre un supporto più completo con chat ed email 24 ore su 24, 7 giorni su 7, per tutti i piani, ottenendo un punteggio di 8,7/10 su G2. Pipedrive ottiene un punteggio di 8,4/10 e riserva il supporto telefonico ai piani di livello superiore. Se per il tuo team è importante un supporto reattivo, Monday CRM ha un vantaggio in questo senso.
🔄 Switching from Freshsales CRM to Nutshell CRM?
✅ Cosa otterrai:
- Free data migration handled by the Nutshell team
- Multiple pipeline views including Map and Chart
- 5,000+ integrations via Zapier in addition to native ones
❌ Cosa perderai:
- Freddy AI lead scoring and deal predictions
- Built-in phone, chat, and SMS in a unified inbox
- Free plan and lower entry price ($9 vs $13 per user per month)
📋 Come effettuare il passaggio:
- Export your contacts, deals, and notes from Freshsales as CSV
- Create a new account on Nutshell and start the 14-day free trial
- Request free data migration through Nutshell support to import everything
🔄 Switching from Nutshell CRM to Freshsales CRM?
✅ Cosa otterrai:
- Freddy AI lead scoring and deal risk predictions
- Built-in phone, email, chat, and SMS unified inbox
- Free plan for up to 3 users and lower starting price
❌ Cosa perderai:
- Free data migration on every plan
- Multiple pipeline views like Map and Chart
- Access to 5,000+ Zapier-connected apps as a primary integration path
📋 Come effettuare il passaggio:
- Export your Nutshell data including contacts, deals, and custom fields
- Create a new account on Freshsales and start the 21-day free trial
- Use the Freshsales import wizard to map fields and load your data
Cosa non è stato trattato nella nostra recensione
This comparison focused on small to medium sized businesses comparing core CRM features. We didn’t test enterprise SSO setup, custom API development, or complex multi-region territory management. We also didn’t evaluate how either CRM handles 1,000+ user deployments or specialized industries like healthcare and finance. Our observations are based on the May 2026 versions, and features may have changed since then. If you’re a large enterprise or a niche industry, your priorities may differ from what we’ve covered here.
Verdetto finale
| Categoria | Vincitore |
|---|---|
| 💰 Prezzi | CRM Freshsales |
| 🤖 Funzionalità dell'IA | CRM Freshsales |
| Il marketplace di integrazioni di Pipedrive, con oltre 500 opzioni, supera le oltre 200 di Monday CRM. Se utilizzi strumenti di vendita di nicchia o app specifiche, Pipedrive ha maggiori probabilità di offrire un'integrazione nativa già pronta. Monday CRM copre tutte le principali piattaforme, ma presenta delle lacune per quanto riguarda gli strumenti specializzati. | CRM Freshsales |
| 🎯 Pipeline Views | CRM in sintesi |
| 👶 Facilità d'uso | CRM in sintesi |
| 🔌 Integrazioni | CRM in sintesi |
| 🛟 Free Migration & Support | CRM in sintesi |
| 🏆 Vincitore assoluto | CRM Freshsales |
🏆 VINCITORE: FRESHSALES CRM
Freshsales CRM wins 3 of 7 categories on raw count, but takes the overall win on depth and value.
Ideale per: AI-powered sales teams, small and medium sized businesses, growing companies that need built-in phone and SMS
Freshsales CRM and Nutshell CRM are two very different products.
Freshsales is a deeper CRM software platform with Freddy AI, omnichannel outreach, and a free plan.
Nutshell CRM is a simpler, easier-to-learn tool focused on small B2B sales teams.
Nutshell is excellent for teams that want a CRM productive within days. Free data migration and live support on every plan are real value-adds.
However, if you need AI lead scoring, built-in communication tools, or a free plan to start, Freshsales is the better choice.
The 21-day free trial means you can test Freshsales without a credit card before deciding.
Maggiori informazioni su Freshsales CRM a confronto
Ecco come Freshsales CRM si posiziona rispetto agli altri concorrenti:
Freshsales vince su: Lower entry price ($9 vs HubSpot Sales Hub paid plans), free plan with more features, built-in phone and SMS in the unified inbox
HubSpot vince su: Larger marketplace of integrations, more advanced marketing automation, broader content management features
Freshsales CRM contro Zoho CRM
Freshsales vince su: Cleaner interface for new users, Freddy AI insights bundled by default, tighter integration with Freshdesk OMNI
Zoho CRM eccelle su: Wider Zoho One product suite, more customization depth at higher tiers, broader native integrations beyond the parent suite
Freshsales CRM vs Pipedrive
Freshsales vince su: Free plan availability, AI lead scoring built in, omnichannel communication including WhatsApp and SMS
Pipedrive vince su: Visual pipeline simplicity, faster setup for very small teams, focused sales-only feature set
Freshsales CRM contro Salesforce
Freshsales vince su: Lower total cost for SMBs, faster onboarding, simpler admin and configuration
Salesforce vince su: Enterprise-scale customization, deeper network of certified consultants, broader functionality across departments
Maggiori dettagli su Nutshell CRM a confronto
Ecco come Nutshell CRM si posiziona rispetto agli altri concorrenti:
Confronto tra CRM e HubSpot in sintesi
Nutshell wins on: Free data migration on every plan, simpler interface for small B2B sales teams, predictable per-user pricing without aggressive upsells
HubSpot vince su: More advanced automation, larger marketplace, broader marketing and content tools
Facilità d'uso, prezzi trasparenti, assistenza clienti gratuita in tempo reale. Capsula CRM
Nutshell wins on: Built-in marketing tools without paid add ons, more pipeline views (Board, List, Map, Chart), ProspectorIQ and VisitorIQ for lead discovery
Capsule wins on: Lower entry pricing, simpler feature set for solo users, lighter learning curve for first-time CRM users
CRM Nutshell vs CRM del lunedì
Nutshell wins on: Sales-specific features built in, free data migration, dedicated B2B sales focus rather than general work management
Lunedì CRM vince su: Stronger project management cross-over, more flexible board views, broader use beyond sales teams
Nutshell wins on: Free live support and data migration on every plan, simpler day-to-day interface, integrated email marketing without paid extras
Insightly vince su: Built-in project management, deeper relationship mapping, broader G Suite integration history
Domande frequenti
Freshsales è un CRM?
Yes, Freshsales is a cloud-based CRM software designed for sales teams of all sizes. It’s part of the Freshworks suite and includes lead management, deal tracking, and AI-powered insights via Freddy AI.
Nutshell è un buon CRM?
Nutshell is well-regarded for small to mid-sized B2B sales teams that prioritize ease of use. Users on review platforms appreciate the reminder functions, scheduling capabilities, and the affordability compared to other CRM tools.
Entrambi gli strumenti sono adatti ai principianti. Descript è più facile da imparare se non hai mai montato video prima. Murf AI è più semplice perché basta digitare e generare. Non sono necessarie competenze di montaggio.
The free plan supports up to 3 users with most features included. It’s a good way to test the customer relationship management platform without paying or entering credit card details.
Quanto costa un CRM al mese?
CRM pricing varies widely. Freshsales paid plans start at $9 per user per month and go up to $71 per user per month for the top Enterprise tier. Nutshell starts at $13 per user per month and reaches $79 per user per month at the Enterprise level.
Nutshell ha un'app?
Yes, Nutshell provides a mobile application for both iOS and Android. The app handles contact management, pipeline updates, and task management on the go. Users have given positive feedback on its mobile functionality.
Is my data secure with Freshsales and Nutshell?
Both platforms use modern sicurezza practices and encrypted connections to protect customer data. Each provider publishes a security page covering encryption, audit logs, and access controls. Review their documentation for compliance details that match your industry needs.
Can I customize fields and reports in either CRM?
Yes, both let you customize custom fields, dashboards, and reports. Freshsales also lets you customize sales sequences and workflows in multiple languages. Nutshell lets you customize the contact view and pipeline stages to match how your team works with clients.
What happens if a CRM page won’t load or I see a verification screen?
Sometimes CRM apps display a “checking your browser” message that says “verifying you are human” or “verification successful waiting” while the connection is verified. These pages typically resolve in a few seconds — wait a moment before proceeding. If the page does not load the site properly after waiting, refresh the browser, check the Ray ID shown on the screen, and contact support so they can respond. Both CRMs execute this kind of bot check to keep customer data safe.













