⚡ Quick Verdict:
- Pricing: Bitrix24 starts at $49/organization/month. Agile CRM starts at $8.99 per user.
- Best for: Bitrix24 suits teams that need CRM plus project management. Agile CRM suits small sales and marketing teams.
- Key difference: Bitrix24 bundles chat, video calls, and tasks. Agile CRM focuses on sales automation and marketing automation.
- Our pick: Bitrix24 for most users. It covers more of your business on a single platform.
Bitrix24 and Agile CRM both sell themselves as all in one CRM tools.
Yet they are built for very different teams.
Bitrix24 is a full workspace for sales, projects, and internal communications.
Agile CRM is a lighter CRM tool built around sales and marketing.
Even the price models differ.
One charges per company, while the other charges per seat.
Overview
This Bitrix24 vs Agile CRM comparison covers pricing, key features, and ease of use.
We reviewed documentation, pricing pages, and user reviews for both tools.
Our writers also spent hands-on time with each one.
Those observations appear in the “What Our Team Noticed” sections below.
By the end, you’ll know which CRM software fits your business.
What is Bitrix24?
Bitrix24 is a cloud-based platform that mixes CRM, project management, and team chat.
It aims to bring different aspects of your company into one place.
The Bitrix24 CRM tracks leads, deals, contacts, and companies.
Teams also get task management, calendars, and online documents.
You can reach it from anywhere, including smartphones and tablets.
Its Home Dashboard puts a search bar, messages, and tasks up front.
It serves small businesses, startups, and large enterprises alike.
Watch this quick walkthrough of the platform in action.
Bitrix24
Run sales, projects, and team chat from one dashboard. You pay one flat price for the whole organization.
Bitrix24 Pricing
Bitrix24 charges one flat monthly fee for your whole organization. Most CRM tools bill on a per user basis instead.
| Plan | Price | Best For |
|---|---|---|
| Basic | $49/organization/month | Small teams starting with core CRM |
| Standard | $99/organization/month | Unlimited users with 100 GB of storage |
| Professional | $199/organization/month | Unlimited storage and advanced features |
| Enterprise | $399/organization/month | Large companies with many departments |
Pricing verified September 2026.
Free plan: The no-cost tier covers up to 12 users and 5 GB of storage. Communication and collaboration tools stay free for unlimited users.
Free trial: You can try the Professional plan free for 30 days.
Money-back guarantee: Our research didn’t find a published refund policy. Check the terms before you pay.
📌 Note: Annual billing saves 20%, and two-year billing saves 31%. Free users miss out on invoicing and automation rules.
⚠️ Warning: Some sources list different tiers, like a $39 Plus plan for 24 users. Our table uses FahimAI’s verified pricing data. Confirm current prices on the Bitrix24 site before buying.
Key Benefits of Bitrix24
Here’s what makes Bitrix24 worth a look:
- Unified platform: CRM, tasks, docs, and chat live in one workspace. You juggle fewer apps each day.
- Flat pricing: Your bill stays the same as your team grows. Paid plans cover the company, not each seat.
- Project tools: Assign tasks, set deadlines, and track progress. Workload tracking shows who is overloaded.
- Automated workflows: Routine updates and notifications run on their own. Projects keep moving without constant follow-ups.
- Collaboration tools: Group chats, video calls, and voice calls keep remote teams connected. Real-time co-editing comes built in.
- Co-Pilot AI: This AI assistant helps you find features and finish tasks. It softens the learning curve a bit.
- Security: Data sits on Amazon Web Services with SSL encryption. Extranet access lets outside partners join safely.
What Our Team Noticed
Our writer signed up for Bitrix24 and explored its CRM and task tools. Here’s what stood out:
Bitrix24 Pros & Cons
✅ Pros
- Flat monthly price covers your whole team
- CRM, tasks, chat, and docs in one workspace
- Gantt charts and Kanban boards for projects
- 30-day free trial of the Professional plan
❌ Cons
- Steep learning curve for new users
- Support can be slow to resolve issues
- Some users report bugs and technical glitches
What is Agile CRM?
Agile CRM is a cloud-based CRM system for small and medium businesses.
It has been on the market since 2013.
The company says over 15,000 customers use it worldwide.
The platform joins sales, marketing, and customer service in one interface.
That cuts data silos between your sales, marketing, and service processes.
Agile CRM offers a free plan for up to 10 users.
Its low paid plans make it popular with smaller businesses.
Here’s a short video tour of how the dashboard works.
Agile CRM
Handle deals, email campaigns, and helpdesk tickets in one place. A no-cost tier covers small teams.
Agile CRM Pricing
Agile CRM prices its paid plans per user, per month. Costs rise as your sales team grows.
| Plan | Price | Best For |
|---|---|---|
| Free | Free | Startups testing a simple CRM |
| Starter | $8.99 | Solo sellers and tiny teams |
| Regular | $29.99 | Growing teams that need more automation |
| Enterprise | $47.99 | Larger teams that want every feature |
Pricing verified September 2026.
Free trial: No separate trial showed up in our research. The free tier works as your test drive.
Money-back guarantee: We didn’t find a published money-back policy.
📌 Note: Each seat is billed separately, so a five-person team pays for five seats. Ask about any setup fee before signing an Enterprise deal.
⚠️ Warning: Some users report email delivery rates dropping sharply in recent months. Test your sending results on the free version first.
Key Benefits of Agile CRM
Here’s what makes Agile CRM worth a look:
- Marketing automation: Automate follow-ups, lead scoring, and data entry. A drag-and-drop builder makes workflows easy to create.
- Email marketing: Send campaigns with A/B testing and personalization. Web engagement tracking shows who visits your site.
- Sales enablement: A visual sales pipeline tracks every deal. Leads can book meetings that sync with Google Calendar or Outlook.
- Sales gamification: Leaderboards and badges add friendly competition. Reps get a push to close more deals.
- Helpdesk: Automated ticketing handles customer queries. Service reps see the same customer data as sales.
- Built-in telephony: Make calls and manage email without extra apps. Every conversation logs to the contact.
- Integrations: Connect third-party software to extend Agile. Web and mobile access let you manage deals remotely.
What Our Team Noticed
Our writer opened an Agile CRM account and explored its contact and email tools. Here’s what stood out:
Our writer also recorded a short video from that hands-on session.
Agile CRM Pros & Cons
✅ Pros
- Free plan for up to 10 users
- Email campaigns with A/B testing built in
- Sales gamification with leaderboards and badges
- Helpdesk ticketing in the same interface
❌ Cons
- Users report unreliable email delivery
- Reporting tools draw heavy criticism
- Bug fixes can take up to two weeks
Feature Comparison
Ready for a closer look at Bitrix24 vs Agile CRM? We’ll compare 11 areas that shape your daily work.
| Feature | Bitrix24 | Agile CRM |
|---|---|---|
| Starting Price | $49/organization/month | $8.99 per user |
| Free Plan | ✅ Up to 12 users | ✅ Up to 10 users |
| Gantt Charts | ✅ | ❌ |
| Team Chat & Video Calls | ✅ | ❌ |
| Built-in Office Suite | ✅ | ❌ |
| Online Store Builder | ✅ | ❌ |
| Sales Gamification | ❌ | ✅ |
| Helpdesk Ticketing | ✅ | ✅ |
| Mobile Apps | ✅ | ✅ |
| Best For | Whole-company teams | Sales and marketing teams |
1. CRM & Contact Management
Bitrix24: The core CRM stores every contact and company in one database. Choose a simple CRM without leads or a classic CRM with leads. That flexibility helps teams with very different sales habits.
Agile CRM: Contact management gives a 360-degree view of each customer. Calls, emails, and deals show up on the contact record. Larger businesses may miss deeper custom fields and data mapping.
2. Lead Management & Companies
Bitrix24: Web forms capture inbound inquiries and turn them into leads. Each lead moves through your sales funnel until it becomes a deal. Company profiles link related contacts together.
Agile CRM: Lead generation runs through forms and landing pages. Lead scoring ranks prospects, so reps call the hottest ones first. Company records group contacts from the same business.
3. Sales Pipeline & Deals
Bitrix24: Deals move across drag-and-drop stages in your sales pipeline. You can spot stuck deals at a glance. It keeps the sales process visible to everyone involved.
Agile CRM: A visual pipeline tracks deals and opportunities. Sales forecasting shows what revenue may close soon. Leaderboards push reps to move deals faster.
4. Task & Project Management
Bitrix24: Its project management tools include deadlines, Gantt charts, and Kanban boards. Workload and time tracking show where hours really go. Few CRM platforms go this deep on managing projects.
Agile CRM: You get basic project tracking and an online calendar. Leads can book meetings straight onto Google Calendar or Outlook. There are no Gantt charts or advanced task views.
⚠️ Warning: If projects matter more than sales, Agile CRM will feel limited. You’d need a separate task tool.
5. Workflow Automation
Bitrix24: Its automation features send updates, reminders, and notifications on their own. Rules can move deals or assign tasks without manual clicks. Free accounts can’t use it, though.
Agile CRM: Sales automation covers follow-ups, lead scoring, and data entry. The drag-and-drop builder lets you design sequences visually. It suits teams new to automation.
6. Marketing Tools
Bitrix24: A site builder handles landing pages and online stores with a product catalog. You can launch marketing campaigns right from the CRM. It works as an ecommerce CRM for small shops.
Agile CRM: Marketing is where this tool shines. Marketing teams can run email, social media, and mobile campaigns together. Web engagement tracking and personalization help each message land.
7. Communication & Collaboration
Bitrix24: This works like a full communications platform. Chat, video conferencing, and voice calls are built in. The activity stream shares company news, but updates are easy to miss.
Agile CRM: The focus is on talking to customers, not coworkers. Built-in telephony and email tracking log every conversation. You won’t find internal communications tools like team chat.
8. Customer Service & HR
Bitrix24: The contact center pulls chats, calls, and form messages into one queue. HR tools add an employee directory and a company structure chart. It covers people inside and outside the business.
Agile CRM: The helpdesk turns support requests into tickets automatically. A knowledge base lets customers find answers on their own. There are no HR or employee tools.
9. Documents & Reporting
Bitrix24: A built-in office suite creates documents, spreadsheets, and presentations. Teams can upload files, co-edit live, and track versions. Shared dashboards help you generate reports on sales management in real time.
Agile CRM: Reports and analytics cover deals, campaigns, and revenue generated. Some users call the reporting tools poorly configured. There’s no built-in document editor.
10. Ease of Use
Bitrix24: The user interface looks polished, but so many features overwhelm new users. A help button and Co-Pilot point you to support resources. Hiding unused menu items also cuts the clutter.
Agile CRM: This one feels more user friendly out of the box. Some reviewers found setup incredibly easy compared to Infusionsoft. The email template builder looks nice but feels rigid.
💡 Pro Tip: Plan a short training session before rolling out Bitrix24. Its complexity means employees need time to learn it.
11. Pricing & Cost
Let’s compare the pricing plans side by side.
| Tier | Bitrix24 | Agile CRM |
|---|---|---|
| Entry | Basic: $49/organization/month | Free: Free |
| Second | Standard: $99/organization/month | Starter: $8.99 |
| Third | Professional: $199/organization/month | Regular: $29.99 |
| Top | Enterprise: $399/organization/month | Enterprise: $47.99 |
Bitrix24: The flat price gets cheaper per person as your team grows. The professional plan unlocks unlimited storage for larger teams. Annual billing trims the cost further.
Agile CRM: Each login adds to the monthly bill. That saves money when only a few people need access. Costs climb as the team grows.
Different Scenarios
| If You Need… | Choose | Why |
|---|---|---|
| Low cost for 1-3 users | Agile CRM | Per-user pricing stays small |
| One bill for a big team | Bitrix24 | Flat price per organization |
| Project management | Bitrix24 | Timeline views and workload tracking |
| Email marketing campaigns | Agile CRM | A/B testing and personalization |
| Internal chat and video | Bitrix24 | Full collaboration suite included |
| Fast setup for beginners | Agile CRM | Simpler, lighter interface |
💰 Your Budget
Agile CRM costs less when only a few people need logins. Bitrix24 pulls ahead once your team grows, since the price stays flat.
🔌 Your Tech Stack
Bitrix24 can replace separate chat, file sharing, and task apps. Agile CRM connects to third-party tools and syncs with Google Calendar.
📈 Your Sales Process
Pick Agile CRM if email campaigns and lead scoring drive your sales. Pick Bitrix24 if closing deals takes teamwork across departments.
🎓 Your Experience Level
Beginners will find Agile CRM quicker to learn. Bitrix24 rewards patience, but expect a few weeks of adjustment.
🆓 Free Trials and Demos
Start with Bitrix24’s free tier or its 30-day Professional trial. Load real contacts into Agile CRM before paying anything.
🛟 Support Options
Bitrix24 has video tutorials and webinars, but support tickets can drag. Agile CRM reviews swing between great support and two-week bug fixes.
Switching Guide
Already using one of these tools? Here’s what to expect if you switch.
🔄 Switching from Bitrix24 to Agile CRM?
✅ What you’ll gain:
- Email marketing with A/B testing
- Sales gamification with leaderboards and badges
- A simpler interface for new reps
❌ What you’ll lose:
- Timeline and project boards
- Team chat, video calls, and the activity feed
- The built-in office suite and store builder
📋 How to switch:
- Export contacts, deals, and companies from Bitrix24 as CSV files.
- Create an Agile CRM account at no cost.
- Import the CSV, map fields, and rebuild your pipeline stages.
🔄 Switching from Agile CRM to Bitrix24?
✅ What you’ll gain:
- Full task and project tracking
- Internal chat, video calls, and shared drives
- One flat price for your whole company
❌ What you’ll lose:
- Gamified leaderboards for reps
- Low per-seat pricing for tiny teams
- A quicker, lighter setup
📋 How to switch:
- Export your Agile CRM contacts and deals to CSV.
- Start Bitrix24’s 30-day Professional trial.
- Import your data, then set up automation rules and user roles.
What Our Review Didn’t Cover
This comparison focused on small and medium sized businesses using cloud plans. We didn’t test in person onboarding, API access, or LinkedIn syncing. Google Analytics tracking on Bitrix24 sites wasn’t checked either.
Data rules for teams in the European Union weren’t part of this review. Our notes reflect the September 2026 versions of both tools. Large enterprises with custom needs may see things differently.
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing for Small Teams | Agile CRM |
| 🚀 Core Features | Bitrix24 |
| 📋 Project Management | Bitrix24 |
| 📣 Marketing Automation | Agile CRM |
| 🤝 Collaboration | Bitrix24 |
| 👶 Ease of Use | Agile CRM |
| 🛟 Reliability | Bitrix24 |
| 🏆 Overall Winner | Bitrix24 |
🏆 WINNER: BITRIX24
Bitrix24 wins 4 out of 7 categories.
Best for: Growing teams, project-heavy companies, and remote teams
Bitrix24 and Agile CRM solve different problems. Bitrix24 is one workspace for CRM, projects, and team communication. Agile CRM is a lighter solution for managing customer relationships through sales and marketing.
Agile CRM is a solid pick for tiny teams chasing leads by email. Its no-cost tier and low starting price earn praise as a great price. But reported email delivery and reporting problems are hard to ignore.
Want an all in one platform for your whole company? Bitrix24 is the better choice. Expect a learning curve. The payoff is fewer apps and one predictable bill.
More of Bitrix24 Compared
Here’s how Bitrix24 stacks up against other CRM platforms:
Bitrix24 wins on: Flat pricing, project timelines, and built-in video calls.
HubSpot wins on: Easier onboarding, deeper marketing automation, and a bigger app marketplace.
Bitrix24 wins on: An office suite, video meetings, and unlimited users on Standard.
Zoho CRM wins on: More customization options, stronger analytics, and per-user plans.
Bitrix24 wins on: Lower total cost, included collaboration tools, and a store builder.
Salesforce wins on: Advanced lead management, deep customization, and a huge add-on marketplace.
Want a wider view? This video walks through more Bitrix24 alternatives.
More of Agile CRM Compared
Here’s how Agile CRM holds up against similar tools:
Agile CRM vs Keap
Agile CRM wins on: A 10-user free plan, lower entry price, and quicker setup.
Keap wins on: Built-in invoices and payments, advanced campaigns, and text marketing.
Agile CRM vs ActiveCampaign
Agile CRM wins on: Built-in helpdesk, sales gamification, and a free tier.
ActiveCampaign wins on: Deeper automation paths, more integrations, and SMS inside automations.
Agile CRM wins on: A far smaller bill, a free tier, and faster onboarding.
Salesforce wins on: Custom objects, enterprise-scale reporting, and thousands of AppExchange apps.
Curious about other options? This video covers more Agile CRM alternatives.
Frequently Asked Questions
Is Bitrix24 really free?
Yes, a free plan covers up to 12 users with 5 GB of storage. It skips invoicing and automation rules. Paid plans start at $49/organization/month.
Is Bitrix24 safe to use?
It uses several layers of protection. Data is hosted on Amazon Web Services with SSL encryption. Extranet access lets you work with outside partners safely.
Is Agile CRM really free?
Yes. The free tier supports up to 10 users with core contact and deal tools. Paid plans start at $8.99 per user when you need more.
What are the limitations of Bitrix24 free version?
CRM access is capped at 12 users and 5 GB of storage. Invoicing and workflow automation are locked. Chat and collaboration tools stay free for unlimited users.
How much does a CRM typically cost?
Prices vary by features and team size. Agile CRM runs $8.99 to $47.99 per user. Bitrix24 charges a flat $49 to $399 per organization monthly.
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