📊 Kết quả kiểm tra của chúng tôi:
- 🎯 CRM tốt nhất Solutions: Salesforce offers dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud — Salesforce thắng
- 🤖 AI Innovation: Salesforce’s Einstein AI and Agentforce AI agent vs Bitrix24’s Co-Pilot — Salesforce thắng
- 💰 Mô hình định giá: Salesforce at $25/user/month vs Bitrix24’s flat $49/org for unlimited users — Bitrix24 thắng
- 🔌 Integration Apps: Salesforce’s 5,000+ AppExchange apps vs Bitrix24’s all in one platform — Salesforce thắng
- 📋 Công cụ quản lý dự án: Bitrix24 has Gantt charts and Kanban boards built in — Bitrix24 thắng
Choosing between Salesforce vs Bitrix24 comes down to one big câu hỏi.
Do you need the best CRM in the industry, or a unified platform that runs your whole việc kinh doanh?
Salesforce is the best bet for sales teams that want deep customer relationship management.
Bitrix24 is an all in one platform for doanh nghiệp nhỏ that want CRM, project management, and team chat in one place.
Both are popular crm solutions, but they serve very different aspects of running a company.
The wrong pick will cost you time, money, and growth.
We tested both crm tool platforms hands-on so you can make the right call for your việc kinh doanh.
Toàn cảnh
We set up real accounts on both Salesforce and Bitrix24 and ran them through their paces.
We built a sales pipeline, ran lead management workflows, tested tự động hóa features, and tracked deals from start to close.
We compared customization options, mobile apps, file sharing, and how each platform supports remote teams.
Here is exactly what we found — no hype, just facts to help you choose the right crm software.
Salesforce là gì?
Salesforce is a leading AI-powered, cloud-based customer relationship management platform.
Salesforce, Inc. is an American saas company headquartered in San Francisco, California.
It was founded in February 1999 by former Oracle executive and co founder Marc Benioff.
Salesforce made its initial public offering in 2004 and became the world’s largest enterprise software firm in 2022.
It ranked 491st on the 2023 Fortune 500 with $31.3 billion in revenues and has been part of the Dow Jones Industrial Average since 2020.
Today, the salesforce team gives sales, service, and marketing employees a complete view of every customer — including activity history, key contacts, and their communications.
Salesforce
Salesforce is the world’s #1 customer company platform — the best crm for sales, service, and marketing. It scales as your business grows, with Einstein AI built into every customer experience.
Bảng giá Salesforce
Here is what salesforce offers in pricing for 2026. Salesforce uses a tiered pricing structure based on business needs.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Những điều cần thiết | 25 đô la/người dùng/tháng | Smaller businesses starting with CRM |
| Chuyên nghiệp | 75 đô la/người dùng/tháng | Growing sales teams that need more features |
| Doanh nghiệp | 150 đô la/người dùng/tháng | Companies needing collaborative forecasting |
Dùng thử miễn phí: Salesforce offers a 30-day free trial on most salesforce products. No credit card required.
Đảm bảo hoàn tiền: Salesforce does not advertise a standard money-back policy. Review contract terms before you commit.
📌 Ghi chú: Salesforce pricing is per user, billed annually. The Essentials tier starts at $25 per user per month. Costs scale fast as your team and add ons grow.
⚠️ Cảnh báo: Higher tiers unlock advanced marketing automation, 24/7 customer support, and collaborative forecasting. Salesforce’s pricing can escalate quickly with add ons, implementation, and training costs.
Những lợi ích chính của Salesforce
Here is what makes Salesforce the best bet for most businesses:
- Market-leading CRM: Salesforce is consistently ranked the #1 CRM by IDC. It offers a complete view of customers with activity history, key contacts, and communications across every account.
- Sản phẩm đám mây chuyên dụng: Salesforce includes dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each cloud handles different aspects of customer success.
- Einstein AI và Agentforce: Salesforce’s groundbreaking ai innovation automates tasks and personalizes customer experiences. Reported gains include 30% higher employee productivity and 33% CSAT improvement.
- Chợ ứng dụng AppExchange: Launched in 2006, the AppExchange now hosts over 5,000 apps. Salesforce integrates with QuickBooks, Zendesk, MailChimp, SAP, Oracle, and other clients’ core software.
- Đám mây dữ liệu: Data Cloud is a “data lakehouse” that unifies real-time business data from any source. Combined with Tableau, it powers high-accuracy báo cáo và phân tích.
- Mở rộng quy mô cùng sự phát triển của doanh nghiệp bạn: Salesforce takes advantage of its cloud infrastructure to handle complex relationship management. Customer 360 lets companies move at speed from startup to enterprise.
Ưu điểm và nhược điểm của Salesforce
✅ Ưu điểm
- #1 ranked CRM by IDC with a proven track record
- Einstein AI and Agentforce ai agent automate sales workflows
- 5,000+ AppExchange apps to integrate with QuickBooks and more
- Near-endless customization options and scalability
- Sản phẩm Sales Cloud, Service Cloud và Marketing Cloud chuyên dụng
❌ Nhược điểm
- Per user basis pricing gets expensive as teams grow
- Thường được coi là quá mức cần thiết đối với các doanh nghiệp rất nhỏ.
- Implementation and training costs add to total cost
- Pricing structure is complex with custom quotes for some products
Bitrix24 là gì?
Bitrix24 is a comprehensive suite of cloud collaboration tools for managing projects, customers, and teams.
It integrates a classic CRM, project management tools, and a communications platform into a single platform.
Bitrix24 centralizes business data and customer relationships into one unified platform — keeping company structure, internal communications, and sales pipeline data in one place.
It hosts data on Amazon Web Services with SSL encryption and includes European Union data hosting options.
The bitrix24 crm offers a free plan for up to 12 users — making it incredibly easy for small businesses and startups to start.
Bitrix24 also includes Co-Pilot, an AI-powered assistant that helps new users navigate the many features and automate tasks.
Bitrix24
Bitrix24 is a unified platform that combines CRM, project management, HR, and team chat. Its flat fee pricing supports unlimited users — making it a top pick for medium sized businesses and remote teams.
Bảng giá Bitrix24
Here is what Bitrix24 costs in 2026. The paid plans are charged per organization, not per user basis.
| Kế hoạch | Giá | Tốt nhất cho |
|---|---|---|
| Nền tảng | 49 đô la/tổ chức/tháng | Small teams needing core crm features |
| Tiêu chuẩn | 99 đô la/tổ chức/tháng | Growing teams with unlimited users (100GB storage) |
| Kế hoạch chuyên nghiệp | 199 đô la/tổ chức/tháng | Teams needing automation features and HR tools |
| Doanh nghiệp | 399 đô la/tổ chức/tháng | Larger companies with advanced features needs |
Dùng thử miễn phí: Bitrix24 offers a 30-day free trial on the Professional plan. The free plan is available forever for up to 12 users.
Đảm bảo hoàn tiền: Bitrix24 does not widely advertise refunds. Contact support before purchase if refunds matter to you.
📌 Ghi chú: The Plus plan costs $39/month for up to 24 users with 24 GB of storage. Annual subscriptions save 20%, and two-year subscriptions save 31%.
⚠️ Cảnh báo: The free plan does not include workflow automation or invoicing. New users report a steep learning curve due to the many features and complex user interface.
Những lợi ích chính của Bitrix24
Here is why Bitrix24 stands out for doanh nghiệp nhỏ and medium sized businesses:
- All In One Platform: Bitrix24 combines CRM, project management tools, task management, contact management, sales management, and collaboration tools. You don’t need separate apps for each function.
- Gói miễn phí cho số lượng người dùng không giới hạn: The free plan includes core crm, task management, file sharing, and 5GB cloud storage. Communications tools work for unlimited users at no cost.
- Flat Fee Pricing: Unlike Salesforce, Bitrix24 charges per organization. A team of 50 pays the same as a team of 5 on paid plans.
- Quản lý dự án: Includes Gantt charts and Kanban boards for managing projects. Teams can assign tasks, set deadlines, and generate reports from a single platform.
- Truyền thông nội bộ: Built-in chat, group chats, video conferencing, tiếng nói calls, and activity stream. Bitrix24 also works as a simple crm with an employee directory for company structure.
- Sites & Online Stores: Build landing pages, web forms, and online stores with a product catalog right inside the platform. Google Analytics integration tracks marketing campaigns.
What Our Team Noticed
Của chúng tôi nhà văn signed up for Bitrix24 and spent several days exploring the platform. Here’s what stood out:
Ưu điểm và nhược điểm của Bitrix24
✅ Ưu điểm
- Free plan available with unlimited users for chat and tasks
- Flat per-organization paid plans save money as teams grow
- CRM, project management tools, and HR in one comprehensive suite
- Built-in group chats, video calls, and file sharing
- Ứng dụng di động cho iOS và Android cũng được bao gồm
❌ Nhược điểm
- Steep learning curve from the many features and complex user interface
- Limited customization options compared to enterprise CRMs
- Dịch vụ hỗ trợ khách hàng có thể giải quyết vấn đề chậm trễ.
- Free plan lacks workflow automation and invoicing
So sánh tính năng
Ready to see how Salesforce and Bitrix24 stack up feature by feature?
We will cover 9 key features that matter most when choosing a crm software for your business.
| Tính năng | Salesforce | Bitrix24 |
|---|---|---|
| Giá khởi điểm | 25 đô la/người dùng/tháng | $49/org/month (flat) |
| Gói miễn phí | ❌ | ✅ Tối đa 12 người dùng |
| Core CRM & Sales Pipeline | ✅ | ✅ |
| Tự động hóa AI | ✅ Trí tuệ nhân tạo Einstein | ✅ Phi công phụ |
| Quản lý dự án | ❌ | ✅ Gantt + Kanban |
| Trò chuyện và video tích hợp sẵn | ❌ | ✅ |
| Tích hợp ứng dụng | ✅ Hơn 5.000 ứng dụng | ✅ Số lượng có hạn |
| Phân tích & Báo cáo | ✅ Nâng cao | ✅ Cơ bản |
| Tốt nhất cho | Đội ngũ tập trung vào bán hàng | All in one platform users |
1. Core CRM Platform
Salesforce: The salesforce crm is the market leader and the best crm by every major analyst report. It gives sales reps a complete view of customers — including account activity, key contacts, and full conversation history. Salesforce handles even the most complex customer relationship management processes as your business grows.
Bitrix24: Bitrix24 centralizes contact management, leads, deals, and companies into a sales funnel view. The core crm tracks customer relationships and supports lead generation through web forms and inbound inquiries. It works as a simple crm with the option to scale into more advanced features.
⚠️ Cảnh báo: Salesforce’s CRM is more powerful but requires more setup. Bitrix24 is faster to start but may lack depth for complex enterprise sales processes.
2. Tự động hóa AI
Salesforce: Einstein AI (now Agentforce) is Salesforce’s groundbreaking ai innovation. The ai agent automates tasks, scores leads, and personalizes customer experiences across every salesforce product. In 2025, Salesforce moved fully into AI commitments with agentic automation — and increased automation has been shown to boost employee productivity by 30%.
Bitrix24: Co-Pilot is Bitrix24’s Trợ lý AI. It helps new users navigate features, automate routine tasks, and create content. Co-Pilot is useful but not as deep as Einstein AI for forecasting or full pipeline automation.
3. Phân tích & Báo cáo
Salesforce: Salesforce integrates with Tableau for advanced analytics and high-accuracy forecasting. Data Cloud unifies real-time business data from any source for a complete view of customers. The reporting suite is one of the deepest in the industry — and helps any chief digital officer turn data into decisions.
Bitrix24: Bitrix24 lets users generate reports and shared dashboards for real-time project visibility. It tracks CRM performance, employee workloads, and task completion. Reports are solid for small businesses but lighter than Salesforce’s analytics depth.
4. Công cụ quản lý dự án
Salesforce: Salesforce is a CRM platform — it does not include native project management tools. You can add project features through AppExchange apps, but that adds cost and implementation work. This is one area where Bitrix24 has a clear advantage.
Bitrix24: Bitrix24 includes full project management built in — Gantt charts, Kanban boards, task assignments, deadlines, and theo dõi thời gian. Teams can run CRM and managing projects from a single platform. This is one of Bitrix24’s biggest benefits for medium sized businesses.
5. Tự động hóa quy trình làm việc
Salesforce: Salesforce lets users build automated workflows through a simple point-and-click interface. Workflow Rules, Process Nhà xây dựng, and Flow can automate nearly any sales process. This is one reason Salesforce remains the best crm for high-volume sales teams.
Bitrix24: Bitrix24 automates routine notifications, lead management, and workflow triggers. Users can build automated workflows without coding. However, workflow automation is only available on paid plans — not the free tier.
6. Sự tích hợp
Salesforce: The AppExchange launched in 2006 and now hosts over 5,000 apps. Popular integrations include QuickBooks, MailChimp, Zendesk, SAP, and Oracle. The MuleSoft Anypoint Platform connects data from almost any system to clients’ existing tech stack.
Bitrix24: Bitrix24 integrates with Google Analytics and standard apps. The integration library is smaller than Salesforce’s AppExchange. For most small businesses, the built-in tools reduce the need for many integrations in the first place.
⚠️ Cảnh báo: If your business relies on specific third-party apps, check Bitrix24’s integration list carefully. Salesforce’s AppExchange is much more flexible for complex tech stacks.
7. Giao tiếp nhóm
Salesforce: Salesforce uses Chatter for sharing customer data and updates within sales teams. For full video and messaging, Salesforce-owned Slack is the default — sold separately. This adds cost compared to Bitrix24’s built-in communications.
Bitrix24: Bitrix24 includes integrated chat, video conferencing, voice calls, and a contact center built in. Teams can run group chats and manage internal communications without leaving the platform. This is a big win for remote teams.
8. Dễ sử dụng
Salesforce: Salesforce is straightforward and intuitive for its core CRM use case — letting employees focus on business rather than software. Most reps get up to speed within a week. The learning curve is moderate compared to Bitrix24.
Bitrix24: Bitrix24’s user interface is visually appealing but the many features can overwhelm new users. The activity stream and social-media-like layout can lead to missed updates. Support resources include video tutorials and webinars — but expect to invest training time.
9. Định giá & Chi phí
Hãy cùng so sánh các gói giá cạnh nhau.
| Kế hoạch | Salesforce | Bitrix24 |
|---|---|---|
| Miễn phí | ❌ | ✅ Tối đa 12 người dùng |
| Đã trả phí vào cửa | 25 đô la/người dùng/tháng | 49 đô la/tổ chức/tháng |
| Hạng trung | 75 đô la/người dùng/tháng | 99 đô la/tổ chức/tháng |
| Trình độ cao | 150 đô la/người dùng/tháng | 199 đô la/tổ chức/tháng |
| Doanh nghiệp | Phong tục | 399 đô la/tổ chức/tháng |
Salesforce: Salesforce is generally considered high in cost compared to other crm solutions. The Essentials tier starts at $25 per user per month, billed annually. Costs scale fast — a team of 10 on Essentials runs $250/month before any add ons.
Bitrix24: Bitrix24 charges per organization, not per user. A team of 50 on Standard pays $99/month — the same as a team of 5. For growing teams, this saves thousands per year over Salesforce’s per user basis pricing.
💡 Kết quả kiểm tra: For a 20-person team, Bitrix24 Standard runs $99/month. Salesforce Essentials for the same team is $500/month. Bitrix24 is roughly 5x cheaper at that team size.
Các kịch bản khác nhau
| Nếu bạn cần… | Chọn | Tại sao |
|---|---|---|
| Hệ thống CRM mạnh mẽ nhất | Salesforce | CRM được IDC xếp hạng #1 |
| Gói miễn phí dành cho nhóm nhỏ | Bitrix24 | Free up to 12 users |
| Quản lý dự án + CRM | Bitrix24 | Gantt + Kanban built in |
| Trí tuệ nhân tạo tiên tiến và dự báo | Salesforce | Trí tuệ nhân tạo Einstein + Agentforce |
| Affordable for unlimited users | Bitrix24 | Flat fee, not per user |
| Hơn 5.000 ứng dụng tích hợp | Salesforce | Chợ ứng dụng AppExchange |
| Built-in chat & video | Bitrix24 | No extra apps needed |
💰 Ngân sách của bạn
Bitrix24 is far more affordable for teams of 5 or more. A team of 20 pays $99/month on Bitrix24 vs $500/month on Salesforce Essentials. Implementation and training also add to total cost on Salesforce.
🔌 Bộ công nghệ của bạn
If your business depends on other tools, Salesforce’s 5,000+ AppExchange integrations win — including QuickBooks, MailChimp, and Zendesk. Bitrix24 works best when you rely on its built-in tools and Google Analytics.
📝 Hoạt động kinh doanh của bạn
If you only need a focused CRM for sales, Salesforce is the better bet. If your team also needs managing projects, HR, and internal communications in a single platform, Bitrix24 covers more ground.
🎓 Trình độ kinh nghiệm của bạn
Salesforce is straightforward for its core CRM features. Bitrix24’s user interface has a steeper learning curve because it does more — plan training time for new users.
🆓 Dùng thử và bản demo miễn phí
Salesforce offers a 30-day free trial. Bitrix24 has a free plan forever for up to 12 users — get a sneak peek of the platform with no time limit before upgrading.
🛟 Các tùy chọn hỗ trợ
Salesforce offers 24/7 customer support on higher plans. Bitrix24 users report slower support response times. If speed of support matters, Salesforce has the edge — though both have strong support resources.
Hướng dẫn chuyển đổi
Bạn đã sử dụng một trong những công cụ này rồi? Dưới đây là những điều bạn cần biết nếu chuyển sang sử dụng công cụ khác.
🔄 Bạn đang chuyển từ Salesforce sang Bitrix24?
✅ Những lợi ích bạn sẽ nhận được:
- Big cost savings — flat fee vs per user basis pricing
- Built-in project management tools, HR, and team communication
- Free plan option to test with small business teams first
❌ Những gì bạn sẽ mất:
- Einstein AI and Agentforce AI agent automation
- Access to 5,000+ AppExchange apps and integrations
- Dedicated Sales Cloud, Service Cloud, and Marketing Cloud
📋 Cách chuyển đổi:
- Export contacts, leads, and deals from Salesforce as CSV files
- Create a Bitrix24 account and set up your sales pipeline structure
- Import CSV data and reconnect your key integrations in Bitrix24
🔄 Bạn đang chuyển từ Bitrix24 sang Salesforce?
✅ Những lợi ích bạn sẽ nhận được:
- The world’s #1 CRM with deep sales pipeline depth
- Trí tuệ nhân tạo Einstein với khả năng chấm điểm và dự báo khách hàng tiềm năng tiên tiến.
- Truy cập hơn 5.000 ứng dụng trên AppExchange và các tích hợp doanh nghiệp.
❌ Những gì bạn sẽ mất:
- Flat fee pricing — costs rise with every new team member
- Built-in Gantt charts, Kanban boards, and project management
- Native chat, video calls, and group chats without extra apps
📋 Cách chuyển đổi:
- Export your bitrix24 crm data (contacts, leads, deals) as CSV files
- Sign up for Salesforce and configure your Sales Cloud pipeline
- Use Salesforce’s import wizard to upload files of data and reconnect apps
What Our Review Didn’t Cover
This comparison focused on small to medium sized businesses and standard CRM use cases. We didn’t test enterprise-only Salesforce products like Industries Cloud or evaluate Bitrix24’s self-hosted on-premise option. Larger companies with custom infrastructure needs should request demos directly from each vendor.
Phán quyết cuối cùng
| Loại | Người thắng |
|---|---|
| 💰 Pricing for Larger Teams | Bitrix24 |
| 🚀 Các tính năng cốt lõi của CRM | Salesforce |
| 🤖 Trí tuệ nhân tạo & Tự động hóa | Salesforce |
| 🎯 Phân tích & Báo cáo | Salesforce |
| 📋 Quản lý dự án | Bitrix24 |
| 🔌 Tích hợp | Salesforce |
| 💬 Giao tiếp nhóm | Bitrix24 |
| 🏆 Người chiến thắng chung cuộc | Salesforce |
🏆 NGƯỜI CHIẾN THẮNG: SALESFORCE
Salesforce thắng ở 4 trong số 7 hạng mục.
Phù hợp nhất cho: Sales teams, enterprise CRM, AI-powered customer success
Salesforce and Bitrix24 serve very different aspects of the customer company model.
Salesforce is the best CRM on the market for sales-driven teams that want deep customer relationship management.
Bitrix24 is the better pick when you need a comprehensive suite that runs your whole business from a single platform.
For most businesses focused on sales growth, Salesforce’s AI and ecosystem deliver serious benefits.
For smaller businesses watching cost and needing project management on the same platform, Bitrix24 is a strong, affordable choice.
Either way, both are solid crm solutions — just pick the one that fits how your business operates today.
So sánh chi tiết hơn về Salesforce
Here’s how Salesforce stacks up against other competitors in the CRM industry:
Salesforce thắng thế nhờ: Advanced AI, deeper customization options, enterprise scalability
HubSpot thắng nhờ: Easier setup, free CRM tier, stronger inbound marketing for small business
Salesforce thắng thế nhờ: AppExchange depth, Einstein AI, enterprise integrations
Zoho CRM vượt trội ở các điểm sau: Lower cost per user, strong marketing campaigns tools, free plan tier
Salesforce thắng thế nhờ: Bộ tính năng doanh nghiệp đầy đủ, tự động hóa AI, báo cáo chuyên sâu.
Truyền động đường ống thắng nhờ: Simpler user interface, lower starting cost for sales teams, faster setup
Salesforce thắng thế nhờ: Breadth of products, AI power, AppExchange marketplace
Freshsales thắng nhờ: Giao diện gọn gàng hơn, giá khởi điểm thấp hơn, triển khai nhanh hơn.
So sánh thêm về Bitrix24
Here’s how Bitrix24 stacks up against other competitors in the CRM space:
Bitrix24 thắng nhờ: Flat fee pricing, built-in project management, native chat & video
HubSpot thắng nhờ: User friendly setup, stronger marketing automation, cleaner CRM interface
Bitrix24 thắng nhờ: Project management tools, internal communications, free plan for unlimited chat users
Zoho CRM vượt trội ở các điểm sau: Strong customization options, polished analytics, focused crm tool design
So sánh Bitrix24 và GoHighLevel
Bitrix24 thắng nhờ: Broader project management, free plan availability, employee directory and HR tools
GoHighLevel thắng nhờ: Marketing automation depth, white-labeling for agencies, funnel building tools
Bitrix24 so với Nhấp chuột lên
Bitrix24 thắng nhờ: Built-in classic CRM, flat fee pricing, native communications tools
ClickUp thắng thế nhờ: Flexible project views, stronger task management UI, cleaner docs
Bitrix24 thắng nhờ: Free plan tier, built-in chat & video, flat fee pricing
CRM thắng lớn vào thứ Hai nhờ: Visual boards, modern interface design, easier learning curve
Câu hỏi thường gặp
Liệu Salesforce có đáng giá không?
Salesforce is worth it for sales-driven companies needing scalable customer relationship management. As the #1 CRM by IDC, it delivers AI, analytics, and 5,000+ apps. For very small businesses, the cost may be overkill.
Tại sao Salesforce lại đắt tiền?
Salesforce uses per-user pricing that scales with team size, plus add ons, implementation, and training costs. The Essentials tier starts at $25/user/month billed annually, but advanced features push total cost higher.
Bitrix24 được dùng để làm gì?
Bitrix24 is used for CRM, project management, internal communications, HR, and website building. Companies use it as an all in one platform to manage projects, customer relationships, and team collaboration from a single platform.
Bitrix24 có thực sự miễn phí không?
Yes. Bitrix24 offers a free plan with unlimited users for chat and tasks (12 users for CRM), 5GB storage, and core crm features. Advanced features like workflow automation require paid plans.
Hệ thống CRM nào tốt hơn — Salesforce hay Bitrix24?
Salesforce wins for sales-focused teams needing deep CRM, Einstein AI, and 5,000+ integrations. Bitrix24 wins for businesses needing an all in one platform — CRM, projects, and chat — at a lower flat fee.
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