📊 Hasil Tes Kami:
- 🎯 CRM Terbaik Solutions: Salesforce offers dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud — Salesforce menang
- 🤖 AI Innovation: Salesforce’s Einstein AI and Agentforce AI agent vs Bitrix24’s Co-Pilot — Salesforce menang
- 💰 Model Penetapan Harga: Salesforce at $25/user/month vs Bitrix24’s flat $49/org for unlimited users — Bitrix24 menang
- 🔌 Integration Apps: Salesforce’s 5,000+ AppExchange apps vs Bitrix24’s all in one platform — Salesforce menang
- 📋 Akankah desainer interior diotomatisasi? Bitrix24 has Gantt charts and Kanban boards built in — Bitrix24 menang
Choosing between Salesforce vs Bitrix24 comes down to one big pertanyaan.
Do you need the best CRM in the industry, or a unified platform that runs your whole bisnis?
Salesforce is the best bet for sales teams that want deep customer relationship management.
Bitrix24 is an all in one platform for bisnis kecil that want CRM, project management, and team chat in one place.
Both are popular crm solutions, but they serve very different aspects of running a company.
The wrong pick will cost you time, money, and growth.
We tested both crm tool platforms hands-on so you can make the right call for your bisnis.
Tinjau
We set up real accounts on both Salesforce and Bitrix24 and ran them through their paces.
We built a sales pipeline, ran lead management workflows, tested otomasi features, and tracked deals from start to close.
We compared customization options, mobile apps, file sharing, and how each platform supports remote teams.
Here is exactly what we found — no hype, just facts to help you choose the right crm software.
Apa itu Salesforce?
Salesforce is a leading AI-powered, cloud-based customer relationship management platform.
Salesforce, Inc. is an American saas company headquartered in San Francisco, California.
It was founded in February 1999 by former Oracle executive and co founder Marc Benioff.
Salesforce made its initial public offering in 2004 and became the world’s largest enterprise software firm in 2022.
It ranked 491st on the 2023 Fortune 500 with $31.3 billion in revenues and has been part of the Dow Jones Industrial Average since 2020.
Today, the salesforce team gives sales, service, and marketing employees a complete view of every customer — including activity history, key contacts, and their communications.
Salesforce
Salesforce is the world’s #1 customer company platform — the best crm for sales, service, and marketing. It scales as your business grows, with Einstein AI built into every customer experience.
Harga Salesforce
Here is what salesforce offers in pricing for 2026. Salesforce uses a tiered pricing structure based on business needs.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Hal-hal penting | $25/pengguna/bulan | Smaller businesses starting with CRM |
| Profesional | $75/pengguna/bulan | Growing sales teams that need more features |
| Perusahaan | $150/pengguna/bulan | Companies needing collaborative forecasting |
Uji coba gratis: Salesforce offers a 30-day free trial on most salesforce products. No credit card required.
Garansi uang kembali: Salesforce does not advertise a standard money-back policy. Review contract terms before you commit.
📌 Catatan: Salesforce pricing is per user, billed annually. The Essentials tier starts at $25 per user per month. Costs scale fast as your team and add ons grow.
⚠️ Peringatan: Higher tiers unlock advanced marketing automation, 24/7 customer support, and collaborative forecasting. Salesforce’s pricing can escalate quickly with add ons, implementation, and training costs.
Manfaat Utama Salesforce
Here is what makes Salesforce the best bet for most businesses:
- Market-leading CRM: Salesforce is consistently ranked the #1 CRM by IDC. It offers a complete view of customers with activity history, key contacts, and communications across every account.
- Produk Cloud Khusus: Salesforce includes dedicated Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each cloud handles different aspects of customer success.
- Einstein AI dan Agentforce: Salesforce’s groundbreaking ai innovation automates tasks and personalizes customer experiences. Reported gains include 30% higher employee productivity and 33% CSAT improvement.
- Pasar AppExchange: Launched in 2006, the AppExchange now hosts over 5,000 apps. Salesforce integrates with QuickBooks, Zendesk, MailChimp, SAP, Oracle, and other clients’ core software.
- Awan Data: Data Cloud is a “data lakehouse” that unifies real-time business data from any source. Combined with Tableau, it powers high-accuracy pelaporan dan analitik.
- Skalabilitas Seiring Pertumbuhan Bisnis Anda: Salesforce takes advantage of its cloud infrastructure to handle complex relationship management. Customer 360 lets companies move at speed from startup to enterprise.
Kelebihan & Kekurangan Salesforce
✅ Kelebihan
- #1 ranked CRM by IDC with a proven track record
- Einstein AI and Agentforce ai agent automate sales workflows
- 5,000+ AppExchange apps to integrate with QuickBooks and more
- Near-endless customization options and scalability
- Produk Sales Cloud, Service Cloud, dan Marketing Cloud yang khusus.
❌ Kekurangan
- Per user basis pricing gets expensive as teams grow
- Sering dianggap berlebihan untuk bisnis yang sangat kecil.
- Implementation and training costs add to total cost
- Pricing structure is complex with custom quotes for some products
Apa itu Bitrix24?
Bitrix24 is a comprehensive suite of cloud collaboration tools for managing projects, customers, and teams.
It integrates a classic CRM, project management tools, and a communications platform into a single platform.
Bitrix24 centralizes business data and customer relationships into one unified platform — keeping company structure, internal communications, and sales pipeline data in one place.
It hosts data on Amazon Web Services with SSL encryption and includes European Union data hosting options.
The bitrix24 crm offers a free plan for up to 12 users — making it incredibly easy for small businesses and startups to start.
Bitrix24 also includes Co-Pilot, an AI-powered assistant that helps new users navigate the many features and automate tasks.
Bitrix24
Bitrix24 is a unified platform that combines CRM, project management, HR, and team chat. Its flat fee pricing supports unlimited users — making it a top pick for medium sized businesses and remote teams.
Harga Bitrix24
Here is what Bitrix24 costs in 2026. The paid plans are charged per organization, not per user basis.
| Rencana | Harga | Terbaik untuk |
|---|---|---|
| Dasar | $49/organisasi/bulan | Small teams needing core crm features |
| Standar | $99/organisasi/bulan | Growing teams with unlimited users (100GB storage) |
| Rencana Profesional | $199/organisasi/bulan | Teams needing automation features and HR tools |
| Perusahaan | $399/organisasi/bulan | Larger companies with advanced features needs |
Uji coba gratis: Bitrix24 offers a 30-day free trial on the Professional plan. The free plan is available forever for up to 12 users.
Garansi uang kembali: Bitrix24 does not widely advertise refunds. Contact support before purchase if refunds matter to you.
📌 Catatan: The Plus plan costs $39/month for up to 24 users with 24 GB of storage. Annual subscriptions save 20%, and two-year subscriptions save 31%.
⚠️ Peringatan: The free plan does not include workflow automation or invoicing. New users report a steep learning curve due to the many features and complex user interface.
Manfaat Utama Bitrix24
Here is why Bitrix24 stands out for usaha kecil and medium sized businesses:
- All In One Platform: Bitrix24 combines CRM, project management tools, task management, contact management, sales management, and collaboration tools. You don’t need separate apps for each function.
- Paket Gratis untuk Pengguna Tak Terbatas: The free plan includes core crm, task management, file sharing, and 5GB cloud storage. Communications tools work for unlimited users at no cost.
- Flat Fee Pricing: Unlike Salesforce, Bitrix24 charges per organization. A team of 50 pays the same as a team of 5 on paid plans.
- Manajemen Proyek: Includes Gantt charts and Kanban boards for managing projects. Teams can assign tasks, set deadlines, and generate reports from a single platform.
- Komunikasi Internal: Built-in chat, group chats, video conferencing, suara calls, and activity stream. Bitrix24 also works as a simple crm with an employee directory for company structure.
- Sites & Online Stores: Build landing pages, web forms, and online stores with a product catalog right inside the platform. Google Analytics integration tracks marketing campaigns.
What Our Team Noticed
Kita penulis signed up for Bitrix24 and spent several days exploring the platform. Here’s what stood out:
Kelebihan & Kekurangan Bitrix24
✅ Kelebihan
- Free plan available with unlimited users for chat and tasks
- Flat per-organization paid plans save money as teams grow
- CRM, project management tools, and HR in one comprehensive suite
- Built-in group chats, video calls, and file sharing
- Aplikasi seluler untuk iOS dan Android termasuk
❌ Kekurangan
- Steep learning curve from the many features and complex user interface
- Limited customization options compared to enterprise CRMs
- Layanan pelanggan terkadang lambat dalam menyelesaikan masalah.
- Free plan lacks workflow automation and invoicing
Perbandingan Fitur
Ready to see how Salesforce and Bitrix24 stack up feature by feature?
We will cover 9 key features that matter most when choosing a crm software for your business.
| Fitur | Salesforce | Bitrix24 |
|---|---|---|
| Harga Mulai | $25/pengguna/bulan | $49/org/month (flat) |
| Paket Gratis | ❌ | ✅ Hingga 12 pengguna |
| Core CRM & Sales Pipeline | ✅ | ✅ |
| Otomatisasi AI | ✅ AI Einstein | ✅ Co-Pilot |
| Manajemen Proyek | ❌ | ✅ Gantt + Kanban |
| Obrolan & Video Terintegrasi | ❌ | ✅ |
| Integrasi Aplikasi | ✅ 5.000+ aplikasi | ✅ Terbatas |
| Analisis & Pelaporan | ✅ Tingkat Lanjut | ✅ Dasar |
| Terbaik untuk | Tim yang berfokus pada penjualan | All in one platform users |
1. Core CRM Platform
Salesforce: The salesforce crm is the market leader and the best crm by every major analyst report. It gives sales reps a complete view of customers — including account activity, key contacts, and full conversation history. Salesforce handles even the most complex customer relationship management processes as your business grows.
Bitrix24: Bitrix24 centralizes contact management, leads, deals, and companies into a sales funnel view. The core crm tracks customer relationships and supports lead generation through web forms and inbound inquiries. It works as a simple crm with the option to scale into more advanced features.
⚠️ Peringatan: Salesforce’s CRM is more powerful but requires more setup. Bitrix24 is faster to start but may lack depth for complex enterprise sales processes.
2. Otomatisasi AI
Salesforce: Einstein AI (now Agentforce) is Salesforce’s groundbreaking ai innovation. The ai agent automates tasks, scores leads, and personalizes customer experiences across every salesforce product. In 2025, Salesforce moved fully into AI commitments with agentic automation — and increased automation has been shown to boost employee productivity by 30%.
Bitrix24: Co-Pilot is Bitrix24’s Asisten AI. It helps new users navigate features, automate routine tasks, and create content. Co-Pilot is useful but not as deep as Einstein AI for forecasting or full pipeline automation.
3. Analisis & Pelaporan
Salesforce: Salesforce integrates with Tableau for advanced analytics and high-accuracy forecasting. Data Cloud unifies real-time business data from any source for a complete view of customers. The reporting suite is one of the deepest in the industry — and helps any chief digital officer turn data into decisions.
Bitrix24: Bitrix24 lets users generate reports and shared dashboards for real-time project visibility. It tracks CRM performance, employee workloads, and task completion. Reports are solid for small businesses but lighter than Salesforce’s analytics depth.
4. Alat Manajemen Proyek
Salesforce: Salesforce is a CRM platform — it does not include native project management tools. You can add project features through AppExchange apps, but that adds cost and implementation work. This is one area where Bitrix24 has a clear advantage.
Bitrix24: Bitrix24 includes full project management built in — Gantt charts, Kanban boards, task assignments, deadlines, and pelacakan waktu. Teams can run CRM and managing projects from a single platform. This is one of Bitrix24’s biggest benefits for medium sized businesses.
5. Otomatisasi Alur Kerja
Salesforce: Salesforce lets users build automated workflows through a simple point-and-click interface. Workflow Rules, Process Pembangun, and Flow can automate nearly any sales process. This is one reason Salesforce remains the best crm for high-volume sales teams.
Bitrix24: Bitrix24 automates routine notifications, lead management, and workflow triggers. Users can build automated workflows without coding. However, workflow automation is only available on paid plans — not the free tier.
6. Integrasi
Salesforce: The AppExchange launched in 2006 and now hosts over 5,000 apps. Popular integrations include QuickBooks, MailChimp, Zendesk, SAP, and Oracle. The MuleSoft Anypoint Platform connects data from almost any system to clients’ existing tech stack.
Bitrix24: Bitrix24 integrates with Google Analytics and standard apps. The integration library is smaller than Salesforce’s AppExchange. For most small businesses, the built-in tools reduce the need for many integrations in the first place.
⚠️ Peringatan: If your business relies on specific third-party apps, check Bitrix24’s integration list carefully. Salesforce’s AppExchange is much more flexible for complex tech stacks.
7. Komunikasi Tim
Salesforce: Salesforce uses Chatter for sharing customer data and updates within sales teams. For full video and messaging, Salesforce-owned Slack is the default — sold separately. This adds cost compared to Bitrix24’s built-in communications.
Bitrix24: Bitrix24 includes integrated chat, video conferencing, voice calls, and a contact center built in. Teams can run group chats and manage internal communications without leaving the platform. This is a big win for remote teams.
8. Kemudahan Penggunaan
Salesforce: Salesforce is straightforward and intuitive for its core CRM use case — letting employees focus on business rather than software. Most reps get up to speed within a week. The learning curve is moderate compared to Bitrix24.
Bitrix24: Bitrix24’s user interface is visually appealing but the many features can overwhelm new users. The activity stream and social-media-like layout can lead to missed updates. Support resources include video tutorials and webinars — but expect to invest training time.
9. Harga & Biaya
Mari kita bandingkan paket harga tersebut secara berdampingan.
| Rencana | Salesforce | Bitrix24 |
|---|---|---|
| Bebas | ❌ | ✅ Hingga 12 pengguna |
| Tiket Masuk Berbayar | $25/pengguna/bulan | $49/organisasi/bulan |
| Tingkat Menengah | $75/pengguna/bulan | $99/organisasi/bulan |
| Canggih | $150/pengguna/bulan | $199/organisasi/bulan |
| Perusahaan | Kebiasaan | $399/organisasi/bulan |
Salesforce: Salesforce is generally considered high in cost compared to other crm solutions. The Essentials tier starts at $25 per user per month, billed annually. Costs scale fast — a team of 10 on Essentials runs $250/month before any add ons.
Bitrix24: Bitrix24 charges per organization, not per user. A team of 50 on Standard pays $99/month — the same as a team of 5. For growing teams, this saves thousands per year over Salesforce’s per user basis pricing.
💡 Hasil Tes: For a 20-person team, Bitrix24 Standard runs $99/month. Salesforce Essentials for the same team is $500/month. Bitrix24 is roughly 5x cheaper at that team size.
Skenario yang Berbeda
| Jika Anda Membutuhkan… | Memilih | Mengapa |
|---|---|---|
| CRM paling ampuh | Salesforce | CRM peringkat #1 menurut IDC |
| Paket gratis untuk tim kecil | Bitrix24 | Free up to 12 users |
| Manajemen proyek + CRM | Bitrix24 | Gantt + Kanban built in |
| AI dan peramalan tingkat lanjut | Salesforce | Einstein AI + Agentforce |
| Affordable for unlimited users | Bitrix24 | Flat fee, not per user |
| Integrasi aplikasi lebih dari 5.000 | Salesforce | Pasar AppExchange |
| Built-in chat & video | Bitrix24 | No extra apps needed |
💰 Anggaran Anda
Bitrix24 is far more affordable for teams of 5 or more. A team of 20 pays $99/month on Bitrix24 vs $500/month on Salesforce Essentials. Implementation and training also add to total cost on Salesforce.
🔌 Susunan Teknologi Anda
If your business depends on other tools, Salesforce’s 5,000+ AppExchange integrations win — including QuickBooks, MailChimp, and Zendesk. Bitrix24 works best when you rely on its built-in tools and Google Analytics.
📝 Operasi Bisnis Anda
If you only need a focused CRM for sales, Salesforce is the better bet. If your team also needs managing projects, HR, and internal communications in a single platform, Bitrix24 covers more ground.
🎓 Tingkat Pengalaman Anda
Salesforce is straightforward for its core CRM features. Bitrix24’s user interface has a steeper learning curve because it does more — plan training time for new users.
🆓 Uji Coba dan Demo Gratis
Salesforce offers a 30-day free trial. Bitrix24 has a free plan forever for up to 12 users — get a sneak peek of the platform with no time limit before upgrading.
🛟 Opsi Dukungan
Salesforce offers 24/7 customer support on higher plans. Bitrix24 users report slower support response times. If speed of support matters, Salesforce has the edge — though both have strong support resources.
Panduan Pengalihan
Sudah menggunakan salah satu alat ini? Berikut yang dapat Anda harapkan jika Anda beralih.
🔄 Beralih dari Salesforce ke Bitrix24?
✅ Apa yang akan Anda peroleh:
- Big cost savings — flat fee vs per user basis pricing
- Built-in project management tools, HR, and team communication
- Free plan option to test with small business teams first
❌ Apa yang akan Anda rugikan:
- Einstein AI and Agentforce AI agent automation
- Access to 5,000+ AppExchange apps and integrations
- Dedicated Sales Cloud, Service Cloud, and Marketing Cloud
📋 Cara beralih:
- Export contacts, leads, and deals from Salesforce as CSV files
- Create a Bitrix24 account and set up your sales pipeline structure
- Import CSV data and reconnect your key integrations in Bitrix24
🔄 Beralih dari Bitrix24 ke Salesforce?
✅ Apa yang akan Anda peroleh:
- The world’s #1 CRM with deep sales pipeline depth
- Einstein AI dengan sistem penilaian dan peramalan prospek tingkat lanjut
- Akses ke 5.000+ aplikasi AppExchange dan integrasi perusahaan.
❌ Apa yang akan Anda rugikan:
- Flat fee pricing — costs rise with every new team member
- Built-in Gantt charts, Kanban boards, and project management
- Native chat, video calls, and group chats without extra apps
📋 Cara beralih:
- Export your bitrix24 crm data (contacts, leads, deals) as CSV files
- Sign up for Salesforce and configure your Sales Cloud pipeline
- Use Salesforce’s import wizard to upload files of data and reconnect apps
What Our Review Didn’t Cover
This comparison focused on small to medium sized businesses and standard CRM use cases. We didn’t test enterprise-only Salesforce products like Industries Cloud or evaluate Bitrix24’s self-hosted on-premise option. Larger companies with custom infrastructure needs should request demos directly from each vendor.
Keputusan Akhir
| Kategori | Pemenang |
|---|---|
| 💰 Pricing for Larger Teams | Bitrix24 |
| 🚀 Fitur Inti CRM | Salesforce |
| 🤖 AI & Otomatisasi | Salesforce |
| 🎯 Analisis & Pelaporan | Salesforce |
| 📋 Manajemen Proyek | Bitrix24 |
| 🔌 Integrasi | Salesforce |
| 💬 Komunikasi Tim | Bitrix24 |
| 🏆 Pemenang Keseluruhan | Salesforce |
🏆 PEMENANG: SALESFORCE
Salesforce memenangkan 4 dari 7 kategori.
Cocok untuk: Sales teams, enterprise CRM, AI-powered customer success
Salesforce and Bitrix24 serve very different aspects of the customer company model.
Salesforce is the best CRM on the market for sales-driven teams that want deep customer relationship management.
Bitrix24 is the better pick when you need a comprehensive suite that runs your whole business from a single platform.
For most businesses focused on sales growth, Salesforce’s AI and ecosystem deliver serious benefits.
For smaller businesses watching cost and needing project management on the same platform, Bitrix24 is a strong, affordable choice.
Either way, both are solid crm solutions — just pick the one that fits how your business operates today.
Perbandingan Lebih Lanjut tentang Salesforce
Here’s how Salesforce stacks up against other competitors in the CRM industry:
Salesforce unggul dalam hal: Advanced AI, deeper customization options, enterprise scalability
HubSpot unggul dalam hal: Easier setup, free CRM tier, stronger inbound marketing for small business
Salesforce unggul dalam hal: AppExchange depth, Einstein AI, enterprise integrations
Zoho CRM unggul dalam hal: Lower cost per user, strong marketing campaigns tools, free plan tier
Salesforce unggul dalam hal: Fitur lengkap untuk perusahaan, otomatisasi AI, pelaporan mendalam.
Pipedrive menang pada: Simpler user interface, lower starting cost for sales teams, faster setup
Salesforce unggul dalam hal: Breadth of products, AI power, AppExchange marketplace
Freshsales menang dalam hal: Antarmuka yang lebih bersih, harga awal lebih rendah, implementasi lebih cepat.
Perbandingan Lebih Lanjut tentang Bitrix24
Here’s how Bitrix24 stacks up against other competitors in the CRM space:
Bitrix24 menang dalam hal: Flat fee pricing, built-in project management, native chat & video
HubSpot unggul dalam hal: User friendly setup, stronger marketing automation, cleaner CRM interface
Bitrix24 menang dalam hal: Project management tools, internal communications, free plan for unlimited chat users
Zoho CRM unggul dalam hal: Strong customization options, polished analytics, focused crm tool design
Bitrix24 menang dalam hal: Broader project management, free plan availability, employee directory and HR tools
Naik Level menang pada: Marketing automation depth, white-labeling for agencies, funnel building tools
Bitrix24 vs KlikUp
Bitrix24 menang dalam hal: Built-in classic CRM, flat fee pricing, native communications tools
ClickUp unggul dalam hal: Flexible project views, stronger task management UI, cleaner docs
Bitrix24 menang dalam hal: Free plan tier, built-in chat & video, flat fee pricing
CRM menang pada hari Senin dalam hal: Visual boards, modern interface design, easier learning curve
Pertanyaan Yang Sering Muncul
Apakah Salesforce sepadan?
Salesforce is worth it for sales-driven companies needing scalable customer relationship management. As the #1 CRM by IDC, it delivers AI, analytics, and 5,000+ apps. For very small businesses, the cost may be overkill.
Mengapa Salesforce mahal?
Salesforce uses per-user pricing that scales with team size, plus add ons, implementation, and training costs. The Essentials tier starts at $25/user/month billed annually, but advanced features push total cost higher.
Bitrix24 digunakan untuk apa?
Bitrix24 is used for CRM, project management, internal communications, HR, and website building. Companies use it as an all in one platform to manage projects, customer relationships, and team collaboration from a single platform.
Apakah Bitrix24 benar-benar gratis?
Yes. Bitrix24 offers a free plan with unlimited users for chat and tasks (12 users for CRM), 5GB storage, and core crm features. Advanced features like workflow automation require paid plans.
CRM mana yang lebih baik — Salesforce atau Bitrix24?
Salesforce wins for sales-focused teams needing deep CRM, Einstein AI, and 5,000+ integrations. Bitrix24 wins for businesses needing an all in one platform — CRM, projects, and chat — at a lower flat fee.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish 
Indonesian 
Thai 
Vietnamese 