Salesforce vs Bitrix24: Hệ thống CRM nào tốt nhất năm 2025?

bởi | Last updated Jun 3, 2025

Người thắng
Salesforce
9.0
  • Supercharged Sales Cloud
  • Cá nhân hóa Outreach
  • Commerce Cloud
  • Customer Support Tracking
  • Cool Email Templates
  • Gói miễn phí có sẵn
  • Paid Plan Starts at $25/month
Chạy lên
Bitrix24
7.0
  • Quản lý liên hệ
  • Quy trình bán hàng
  • AI Content Assistant
  • Tiếp thị qua email
  • Sales Analytics
  • Gói miễn phí có sẵn
  • Paid Plans from $49/month
Salesforce so với Bitrix24

Feeling lost trying to pick between Salesforce and Bitrix24?

It’s tough. 

You’re probably tired of reading long, boring reviews that don’t tell you much. 

Good news! We’re going to break down Salesforce vs Bitrix24 in a way that’s easy to understand.

Let’s find out which CRM will truly help your business.

Toàn cảnh

We’ve put both Salesforce and Bitrix24 through their paces.

Our team spent weeks exploring each platform, testing features, and simulating real-world business scenarios.

This hands-on experience allows us to provide a clear, accurate comparison.

Salesforce

Ready to explore the world’s leading CRM? Sign up for a free trial of Salesforce!

9trong số 10

Chạy: It has a free plan. The premium plan starts at $25/month.

Tính năng chính:

  • Built-in Phone & Email
  • AI-Powered Insights
  • Deal Management
Bitrix24 CTA

Ready to take control of your projects and boost your team’s productivity?

7trong số 10

Chạy: It has a free plan. The premium plan starts at $49/month.

Tính năng chính:

  • Platform customization
  • Open-source flexibility
  • On-premise option

What is Salesforce?

Okay, let’s talk about Salesforce. It’s a big name in CRM

Think of it as a super-powered tool.

It helps businesses manage customer relationships. It does a lot more, too.

It’s very customizable.

Ngoài ra, hãy khám phá điều yêu thích của chúng tôi Salesforce alternatives

Salesforce
Salesforce
9.0

Ready to see what Salesforce can do for you? Start your free trial today and experience it!

Lợi ích chính

  • Industry leader: Salesforce dominates the CRM market for a reason.
  • Highly customizable: Tailor Salesforce to fit your exact needs.
  • Massive ecosystem: Integrate with thousands of apps and services.
  • Scalable solution: Grow your business without outgrowing your CRM.

Chạy

Salesforce offers a variety of plans to fit your budget:

  • Starter Suite: $25/user per month
  • Pro Suite: $100/user per month
  • Doanh nghiệp: $165/user per month
  • Unlimited: $330/user per month
  • Einstein 1 sales: $500/user per month
Salesforce Pricing

Pros

  • Industry-leading CRM solution.
  • Highly customizable.
  • Robust báo cáo and analytics.
  • Great customer support.
  • Industry-leading CRM solution.

Hằng

  • Nó có thể tốn kém.
  • Quá trình học hỏi đầy thử thách.
  • Quá trình thiết lập có thể phức tạp.
  • Updates can be disruptive.

What is Bitrix24?

Now, let’s look at Bitrix24. It’s an all-in-one platform.

It does CRM, projects, and communication.

Think of it as a digital workspace. It’s designed to be user-friendly.

It covers many business needs.

Ngoài ra, hãy khám phá điều yêu thích của chúng tôi Bitrix24 alternatives

Bitrix24 CTA
Bitrix24
7.5

Ready to take control of your projects and boost your team’s productivity? Bitrix24, with over 10 million users worldwide, gives you the tools you need to excel at project management.

Lợi ích chính

  • Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
  • Integrated project management: Plan, track, and easily collaborate on projects.
  • Built-in communication tools: Chat, video conference, and file sharing within the platform.
  • Trang web thợ xây: Create landing pages and websites without any coding.
  • Mobile app: Access your work from anywhere, anytime.

Chạy

  • Nền tảng: $49/organization/month, 5 Users.
  • Tiêu chuẩn: $87/organization/month, 50 Users.
  • Professional: $175/organization/month, 100 Users.
  • Doanh nghiệp: $350/organization/month, 250 Users.
Bitrix24 Pricing

Pros

  • Very affordable pricing.
  • Offers a free plan.
  • Includes many features.
  • Great for collaboration.
  • Easy to navigate interface.

Hằng

  • It can feel cluttered at times.
  • Dịch vụ hỗ trợ khách hàng có thể chậm.
  • The mobile app has limited functionality.
  • Việc báo cáo cần được cải thiện hơn.

So sánh tính năng

Let’s break down the key differences.

Both Bitrix24 and Salesforce are strong CRM systems, but they cater to different needs. 

Here’s a feature-by-feature look to help you decide which CRM platform best fits your business operations.

1. CRM Functionalities

  • Salesforce:
    • Offers deep CRM functionalities, particularly for large enterprises.
    • Focuses on robust sales processes, lead scoring, and complex customer interactions.
  • Bitrix24:
    • Provides a wide range of CRM functionalities suitable for businesses of all sizes, including medium-sized businesses.
    • Combines customer relations with project management and collaboration.
Outreach in Salesforce

2. Collaboration Tools

  • Salesforce:
    • Enhances collaboration within enterprises or businesses through extensive integrations and shared workspaces.
  • Bitrix24:
    • It offers comprehensive collaboration tools, including video calls, file storage, and live chat, which is beneficial for businesses that need unified communication.

3. AI Capabilities

  • Salesforce:
    • Integrates AI for data analysis, AI-generated ideas, and AI-written responses to enhance marketing efforts and sales efficiency.
  • Bitrix24:
    • Provides AI features such as thread summaries and chữ translation, aiding in communication and quick information processing.

4. Customization Options

  • Salesforce:
    • Provides highly customizable and scalable options, allowing for creating custom solutions to fit complex business requirements.
  • Bitrix24:
    • Offers customization options through task templates, feedback forms, and website widget configurations, catering to diverse business needs.

5. Marketing and Sales

  • Salesforce:
    • Strong focus on sales and marketing with tools for marketing campaigns, lead management, and detailed analytics.
  • Bitrix24:
    • Combines marketing and sales within its CRM experience, including tools for landing pages and external users access.

6. Reporting and Analytics

  • Salesforce:
    • Offers detailed analytics and reporting, giving businesses deep insights into their sales processes and customer data.
  • Bitrix24:
    • It provides reporting features, though they are generally less extensive than those of Salesforce, but it is still very useful for different businesses.
Bitrix24 Top Benefits

By comparing these features and capabilities.

You can better understand the different focuses of Bitrix24 vs Salesforce.

Make an informed decision when choosing the right CRM for your modern business.

Phán quyết cuối cùng

So, which one wins? It really depends on your needs.

If you’re a big company needing lots of customization and deep data, Salesforce is your pick.

Yes, its pricing plans can be steep, but you get a powerful tool.

However, Bitrix24 is great if you’re a smaller business or want an all-in-one platform without breaking the bank.

Both Bitrix24 and Salesforce provide good features.

However, we lean towards Bitrix24 for its value and ease of use, especially for those just starting. 

We’ve tried them both, so trust us, you’ll be in good hands.

More of Salesforce

Here’s a brief comparison of Salesforce with these software solutions:

  • Salesforce vs Gohighlevel: Salesforce is an enterprise-level CRM with extensive customization, ideal for large organizations, whereas GoHighLevel offers an all-in-one marketing and sales platform, often favored by small businesses and agencies.
  • Salesforce vs Pipedrive: Salesforce is a comprehensive, highly customizable CRM for sales, marketing, and service, while Pipedrive focuses on intuitive visual sales pipeline management for streamlined sales processes.
  • Salesforce vs Keap: Salesforce offers a vast, customizable CRM ecosystem for businesses of all sizes; Keap provides integrated sales and marketing automation, particularly strong for smaller firms.
  • Salesforce vs ActiveCampaign: Salesforce is a broad, enterprise-grade CRM with powerful sales automation, whereas ActiveCampaign excels in marketing automation, email campaigns, and customer journey visualization.
  • Salesforce vs Hubspot: Salesforce emphasizes deep customization and robust reporting for complex business needs, while HubSpot offers an integrated suite of marketing, sales, and service tools with a more user-friendly interface.
  • Salesforce vs Clickfunnels: Salesforce is a comprehensive CRM for managing customer relationships and sales; ClickFunnels is specifically designed as a sales funnel builder to guide customers through a conversion path.
  • Salesforce vs Folk: Salesforce is a highly scalable, feature-rich CRM for complex operations and large enterprises; Folk provides a simpler, collaborative contact management and relationship-building tool.
  • Salesforce vs Instantly: Salesforce is a broad CRM platform that covers various aspects of customer management; Instantly specializes in automated tiếp cận qua email lạnh and lead generation for targeted campaigns.
  • Salesforce vs ClickUp: Salesforce is a dedicated, powerful CRM for managing customer interactions and sales processes; ClickUp is a versatile work management platform that includes CRM functionalities within its broader project management tools.
  • Salesforce vs Monday: Salesforce is a robust CRM with extensive data models for complex workflows across diverse industries; Monday CRM offers highly customizable visual workflows and is often used by companies already on Monday.com for project management.
  • Salesforce vs Capsule: Salesforce is an enterprise-grade CRM suitable for large organizations with complex needs; Capsule CRM is a simpler, user-friendly CRM, ideal for small to medium-sized businesses focused on core contact and sales tracking.
  • Salesforce vs Insightly: Salesforce provides a comprehensive, highly customizable CRM for diverse business needs; Insightly offers a versatile CRM with integrated project management, often favored by small to mid-sized businesses for its ease of use.
  • Salesforce vs Freshsales CRM: Salesforce is a highly customizable and scalable CRM with advanced features for large organizations; Freshsales CRM focuses on AI-driven sales insights and automation for streamlined sales management, often preferred by smaller teams.

More of Bitrix24

Here’s a brief comparison of Bitrix24 with these software solutions:

  • Bitrix24 vs Gohighlevel: Bitrix24 is an all-in-one workspace with CRM, project management, and collaboration tools, while GoHighLevel is a sales and marketing platform emphasizing automation and lead generation.
  • Bitrix24 vs Pipedrive: Bitrix24 provides a comprehensive suite including CRM and project management, whereas Pipedrive focuses on intuitive visual sales pipeline management.
  • Bitrix24 vs Keap: Bitrix24 offers a wide range of collaboration and CRM features, while Keap excels in marketing automation and detailed sales process management.
  • Bitrix24 vs ActiveCampaign: Bitrix24 is an extensive business suite, while ActiveCampaign specializes in advanced marketing automation, email campaigns, and lead nurturing.
  • Bitrix24 vs Hubspot: Bitrix24 delivers a vast feature set for business operations, often with a steeper learning curve; HubSpot offers a user-friendly, integrated marketing, sales, and service platform.
  • Bitrix24 vs Clickfunnels: Bitrix24 is a comprehensive business management system with CRM; ClickFunnels is primarily a tool for building sales funnels and landing pages.
  • Bitrix24 vs Folk: Bitrix24 is an all-encompassing platform for various business functions; Folk is a more focused, collaborative contact management system.
  • Bitrix24 vs Ngay lập tức: Bitrix24 provides a broad array of business tools, including CRM; Instantly specializes in automated cold email outreach and sales cadences.
  • Bitrix24 vs Clickup: Bitrix24 is an integrated platform for CRM, project management, and collaboration; ClickUp is a versatile work management tool with customizable views.
  • Bitrix24 vs Monday: Bitrix24 offers a wide-ranging business solution with CRM; Monday CRM provides highly visual and customizable workflows for project and client management.
  • Bitrix24 vs Capsule: Bitrix24 is a feature-rich platform with CRM, task management, and collaboration; Capsule CRM is a simpler, more streamlined contact and sales pipeline manager.
  • Bitrix24 vs Insightly: Bitrix24 is a comprehensive business suite with robust collaboration and project tools; Insightly is a CRM with integrated project management capabilities, often favored by smaller businesses.
  • Bitrix24 vs Freshsales: Bitrix24 offers a wide range of business functions alongside CRM; Freshsales CRM is a sales-focused platform with AI-powered insights for lead and deal management.

Câu hỏi thường gặp

Is Bitrix24 really free?

Yes, Bitrix24 offers a free plan that includes basic CRM and task management. It’s a great way to test the platform before committing to a paid plan, and you can start using it for free today.

Which CRM is better for small businesses?

Bitrix24 is generally better for small businesses. It’s more affordable and user-friendly. It combines CRM, project management, and communication tools, making it a comprehensive crm solution.

Does Salesforce have built-in text editing?

Salesforce does not offer built-in text editing like Bitrix24. Instead, it relies on integrations with other tools for advanced text editing.

Which platform has better customization?

Salesforce offers more extensive customization options and is designed to meet complex business needs. Bitrix24 offers customization, but it is less deep, though still very useful.

Which CRM features are suitable for marketing campaigns?

Both platforms have features suitable for marketing campaigns. Salesforce excels in advanced marketing automation, while Bitrix24 provides tools for basic marketing, such as landing pages and email marketing.

Fahim Joharder

Fahim Joharder

Người đam mê công nghệ, doanh nhân, nhà du lịch và người nước ngoài đến từ Madinah, Ả Rập Xê Út.

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